Purchasing tickets through BudgetAir was underwhelming...
Fast check-in; nice employees. No food, no water or soft drinks in flight. Plane and trip ok.
Friendly crew and no delays,
Friendly crew and no delays.
KAYAK and LATAM systems did not coordinate my reservation on the return trip. As a result, LATAM did not let me board on the first flight, and I missed all subsequent flights. Apparently, LATAM cannot manage a wait list. The best that KAYAK could do was to arrange the trip for two days later. I was caught between Kayak claiming that the reservation was all in order and LATAM saying it was not. An experience this bad is hard to tolerate. Of course, I will never use Kayak again. I'll avoid LATAM if at all possible. Remember when good customer service was a competitive advantage? Kayak and LATAM have forgotten.
Excelente aerolínea con asientos cómodos aviones modernos y buena comida
No checked baggage included.
Nadelen: "The flight was delayed at the last minute"
Nadelen: "Vol pas très cher mais pas trop confortable et vraiment low cost sur la partie Nantes-Madrid. Horaire respecté mais confort et repas vraiment très limite surtout sur le vol principal entre Madrid et Sào Paolo. Mais on ne peut pas tout avoir..."
Voordelen: "The cleanliness of the aircraft and the staff professionalism"
Nadelen: "As it was a short flight it was ok but their system of checking in/ baggage drop off is really poor and disorganised. Everyone was queuing together for baggage drop, checking... it was a mess and took ages. It’s unfair on those who have already checked in online because you were ended up queuing with everyone else."
Voordelen: "it was ok flight, but on time, very important to me"
Nadelen: "the food... cream cracker and very sweet cake..."
Nadelen: "Food quality can be improved a little"
Voordelen: "The worst flight in my life"
Voordelen: "We like the plane,seats and crew was excellent."
Nadelen: "Not a Latam problem but Congonhas airport is terrible if you have to use the bus to get to your plane. Airport Of Uberlandia is just terrible, small and crowded!!!!!"
Nadelen: "Have a wheel chair waiting for me on arrival at Lima , Peru. Our plane arrived by 1 am. And felt kind of lost :/"
Voordelen: "Nice space in the aircraft and the crew was really nice too."
Nadelen: "The delay was very tiring."
Nadelen: "Flying on schedule"
Voordelen: "Friendly and efficient crew. On time."
Nadelen: "Boarding and in-flight food."
Nadelen: "Mon siège ne s’inclinait pas"
Voordelen: "SEATs and crew"
Nadelen: "Food was almost nothing, for a 3hr flight plus delay ... not good!"
Nadelen: "Your Customer Service"
Nadelen: "Smell at shit all the flight. Horrible."
Nadelen: "offering some free snacks and soda (3 hour flight, other than water, everything else is charged). An online entertainment system that actually works."
Voordelen: "The flight crew were okay. They only offer water for free, if you want food, you need to look at the pricing in the catalog. a cup of coffee for example would cost you 3000 pesos which is free if you take Copa or Avianca airlines. The seats were not comfortable either, just the same as others."
Nadelen: "At least offer something to eat and drink on flight."
Voordelen: "The crew was extremely helpful with my insulin dilemma given the limited resources they had at hand."
Nadelen: "Food. And some entertainment on an international flight."
Voordelen: "Perdonnel sympathique."
Nadelen: "Plus de place sur les sieges. Petite collation."
Voordelen: "The crew was excellent very very nice . The seats are ok ."
Nadelen: "Food is very"
Voordelen: "excellent avion, neuf. Divertissement à bord de qualité"
Nadelen: "Repas vraiment minimal"
Nadelen: "Person behind my seat was kiking! Luggage took for ever to be deliver."
Voordelen: "On time"
Nadelen: "Travel agency accessed through kayak (kiwi travel) didn’t allow for online check in ahead of time. It also didn’t allow for seat selection ahead of time, so I was stuck with middle seats both ways."
Voordelen: "I LIKE EVERYTHING ON THE FLIGHT"
Nadelen: "La compagnie a perdu ma valise! Depuis ce temps elle. À pas été retrouvée!!!"
Nadelen: "The airport @ Madrid Barajas"
Nadelen: "Original flight cancelled without any notice / auto check-in not available / delay / aleatory seat selection / poor food service"
Voordelen: "The plane crew was fine and the pilot kept is informed"
Nadelen: "Flight delayed 154 minutes. Lines to board were not marked as to which lone to use. No info provided by airline personnel to assist in choosing which line. Long wait for luggage. In excess of 25 minutes."
Voordelen: "I loved the service, attention they flight attendants gave me and feeling like I was at home.."
Nadelen: "My only complain would be the customers that are in airline, but that’s not the airlines fault..."
Nadelen: "Boarding was very disorganized and not on time. My seat assignment was changed upon boarding the plane. They had assigned 3 people to my seat which was an isle seat I had chosen upon purchasing my ticket 5 months prior. I was changed to a middle seat. They had an extra (makeshift) security check point on the actual boarding ramp. They made everyone open their carry-on bags and suitcases on folding tables just before entering the plane. They also took beverages bought at the gift shops, right before getting on the plane which was unusual. Overall ground crew was not very customer service oriented. In flight crew was better."
Nadelen: "Lost my flight after connection with Turkish arrived late and lost my luggage, Latam has no office in Chicago so i had to call, didn't assist me on the phone with changing my flight, sent me to speak with American airlines that was operating the flight, asked for a supervisor on the phone but they declined. Second day at airport i found out they booked me on a three leg flight home at 8 AM althought i was on the phone with them at 1:30 AM and I was never informed about the flight they offered at 8 AM. I ended up paying again for a flight with United the same day."
Voordelen: "Comfortable seats. Good entertainment. Way better than any US airline."
Nadelen: "Cabin lights on for first 2 hours of an overnight (red eye) flight. No meal served as indicated on ticket, just M&Ms. Very cold cabin."
Voordelen: "The crew were very nice and friendly."
Nadelen: "It was a little slow to get on and get off the airplane."
Voordelen: "The flight itself was great because there were personal TVs for everyone that had a wide selection of movies and games. It had more categories on it but little time to explore in the short plane ride after the movie from BWI to MIA. Great pilot, little motion sickness and great staff."
Nadelen: "I did not like how I came with my family and the clerks did not even try to seat us together, just gave us our tickets and sent us on our way, even after mentioning we had under age kids with us and a 2 year old who WILL CRY if not seated next to my other 2 family members."
Voordelen: "The customer service"
Nadelen: "Delays on boarding which resulted in 1hr delay at arrival"
Voordelen: "Customer service"
Nadelen: "No leg room, seats go back too far"
Nadelen: "-Crew kept trying to take my plastic cup and looked at me like I was crazy for wanting to reuse it. No concept of sustainability or waste. Very troubling. -The attendants skipped my row when handing out M&M bags. When I alerted an attendant to this, again I was looked at like I was crazy, and he said that they were not distributing chocolates. I said that everyone else around me had M&M's. He then said that they had run out, which I found difficult to believe, given that they flight was at a max 75% full."
Voordelen: "Simple, efficace. à l'heure."
Voordelen: "Le prix et l'efficacité. Le reste était tout à fait accessoire compte tenu de la durée du vol. En conclusion tout était parfait."
Nadelen: "Rien le rapport qualité prix est excellent."
Lost language and no help to find and no updates for 24 hours, while I’m in Brussels for 3 days only
J’avais réservé un repas cacher et l’hôtesse de l’air m’a dit qu’il n’y avait aucune réservation
Transmission de fausses informations, 2 vols annulés, attente de plus de 3 heures au deal TAP pour obtenir de fausses informations.
48h dans la vue à cause d’un avion cassé
Customer service was lacking. Crew members were quite rude when we asked for alternate food options, even though we were asking to pay for food that they had listed in their in-flight purchase menu. None of the items for purchase were even available according to the crew and they weren't the least bit apologetic about it. When they were handing out breakfast boxes and we asked what was inside, they said we don't know, you can check yourselves. Overall, were unhappy with the service and will most probably avoid flying with the airline in the future.
Mauvaise organisation de la gestion des documents COVID
Problèmes multiples lors de l’embarquement Mauvaise organisation de la vérification des documents pour le COVID. Retard.
Excellent experience, will fly with them again…🙃
Le prix de la compagnie est plus cher que les outres
L’attente est beaucoup trop longue et tous les passagers ayant eu une escale avec TAP ont raté l’avion.
Ckin and bording were great! Top team in Porto.
Voordelen: "Nothing, Air Portugal is the worst I have ever experienced. Never fly Air Portugal, you have been warned."
Nadelen: "A different airline"
Nadelen: "Ils ont perdu mon sac avec ma carte bleue et permis de conduire je ne Peux pas payer mon hôtel je sais pas où dormir"
Voordelen: "6h30 de retard, 0 communication, connexion ratée, toujours dans la queue à Lisbonne pour savoir si on va avoir un hôtel pour ce soir."
Nadelen: "Plus ou moins tout, et au moins donner un repas correct."
Nadelen: "One more toilet on the Lisbon Geneva flight would have been nice."
Nadelen: "Boarding process was in fact dangerous, with people corralled into small spaces without letting them out on the other end. We felt claustrophobic, crushed, and at one point people were even having to jump over the escalator to the bus loading area because there was too much crowding. Dangerous"
Voordelen: "Pillows, blankets and earphones waiting on the seat and it was a lovely crew. Hurricane Dorian made us late for our connecting flight but we were impressed with the efficiency of a waiting rebooked boarding pass upon arrival."
Nadelen: "Even with an upgraded seat purchase they were uncomfortable and hard to sleep in. This is an ongoing problem on most airlines. One would think that with technology, a better system could be designed..."
Nadelen: "Pas de retard !!!"
Nadelen: "C’est complètement bizarre , on ne peux pas choisir un film pour commencer a regarder. Ils commentent au même temps et c’est vraiment impossible."
Voordelen: "Service and the price!"
Nadelen: "Lots of things but I’m sure TAP it’s working on this!"
Voordelen: "Food and price"
Nadelen: "On time departure"
Voordelen: "The flight was smooth, and the crew very friendly."
Nadelen: "The comfort onboard (A320) is not good: not reclining chairs, no entertainment, and horrible snack."
Voordelen: "Nice seat (I paid €48 euro for more legroom) and the food was decent and the movie selection good."
Nadelen: "TAP's boarding procedure is a bit of a mess. We had to wait an extended period of time to board and no information was given. Also keep in mind you have to pay extra for luggage, which is a real deal-breaker when traveling for extended periods of time."
Voordelen: "Flight was canceled"
Nadelen: "Flight was canceled"
Nadelen: "The crew could be a little bit more accommodating. Both flights ran short of toilet paper. They don’t conduct an intermediate check of the toilets."
Voordelen: "The crew was good and went out of their way to help the passengers. The seats were uncomfortable."
Nadelen: "The entertainment could definitely be better. Newer screens, and more options."
Voordelen: "Great Crew nice plane"
Nadelen: "Uncomfortable seats, not enough space for carry on, due to luggage cost is way overpriced, as well as seats too expensive"
Nadelen: "Aucun rappel du vol.aucin message d'alerte. Aucun sens commercial. Je ne suis pas montrée à bord. Achat dun nouveau billet. Fini avec la TAP."
Voordelen: "Bon vol bon pilotage plutôt confortable Proposition de boissons"
Nadelen: "La proposition de sandwich Un peu de retard au décollage"
Nadelen: "Been on schedule"
Nadelen: "Départ à l’heure"
Voordelen: "Personnel de bord souriant et au petit soins. Avions propre"
Nadelen: "Embarquement encore une fois chaotique, encore une fois en retard (aller comme retour) et une politique de bagages à main aléatoire. Malgre une taille autorise, impossible de comprendre pourquoi nos valises sont passées en soute plutôt qu'à main par rapport à la valise du voisin. Dommage"
Voordelen: "Avion propre et moderne Personnel à l'ecoute"
Nadelen: "L'embarquement catastrophique. Personnel peu sympa, j'organise et aucune explication sur le retard."
Voordelen: "Très bonne place attribuées, peu de monde dans l’avion."
Nadelen: "Repas pas top, pas de divertissement si ils ne sont pas télécharger en amont dans l’application."
Voordelen: "Très bonne place attribuées, peu de monde dans l’avion."
Nadelen: "Les repas sont pas top, pas de divertissements si on ne telecharge en avancent ceux de l’application."
Voordelen: "Rien. Nous n'avons pas eu accès à notre vol."
Nadelen: "Nous sommes arrivé 15min avant le décollage et nous nous somme vu refuser l'embarquement. La prise en charge par la suite était catastrophique. Et cela decale toutes nos vacances et engendre des frais supplémentaires."
Voordelen: "La place pour les jambes"
Nadelen: "Nous avions une correspondance à Lisbonne. Le personnel. Le départ sur Paris étant en retard le personnel aurai pu faire sortir en priorité les personnes ayant une correspondance et nous affréteur une navette pour que nous puissions prendre notre vol. Nous n'avons pas pu monter dans l'autre avion."
Voordelen: "The plane was comfortable the free drinks and food and crew were friendly."
Nadelen: "Can't think of anything!"
Voordelen: "Le personnel de bord était sympathique."
Nadelen: "Mon repas et celui de certains passagers venait d’une enseigne du lounge de l’aeroport Exki: un but de baguette dur comme pas possible donc je l’ai touché avec de la confiture, du beurre et un muffin pas du tout frais..."
Voordelen: "unexpectedly comfortable seat on this particular flight, unlike my previous flights to/from USA"
Voordelen: "Bien organisé"
Nadelen: "Pas d’ecran Disponible pour regarder des films"
Voordelen: "Petite Collation appréciable"
Nadelen: "Pas de divertissement (écouteur, écran..) pendant 2h25 de voyage"
Voordelen: "I am used to traveling continents with other companies. There has always been 2 check in bags allowed with no extra charge as long as you are under 23kg on each. I get to the airport with my 2 bags ready, TAP tells me on large holidays, they only allow 1 bag to be checked to my specific african destination until January 11. And that one bag will cost me $120. They will not let me have the second one. Who does that? How much sense is this supposed to have. I checked with others and they do not do that. Never again they will see me."
Nadelen: "TAP's stupid rules against my destination. Not faire!"
Nadelen: "J ai du paye 120 euros au guichet d enregistrement pour 1 bagage en soute alors que sur lors de l'achat il m a semble avoir droit a 1 bagage. Mais impossible de retrouver la trace sur mon mail de confirmation. Pouvez-vous vérifier et a l avenir être plus clair sur nos droits ou non aux bagages en soute ainsi que le prix du bagage sur votre site si vous le proposer et le prix au guichet . Cela augmente significativement le prix du billet donc mérite de nous informer clairement et complètement. Merci de votre compréhension et de votre réponse."