Worst airline ever. Pilot strike and bankruptcy was the best part of the experience. The website didn’t work to purchase specified seats, no one answered the phone, and I couldn’t even enter any birthdate on their website for anyone born on the first of a month without getting an invalid date error. If any airline ever deserved what to go bankrupt it’s this one. And after booking 9 people to take a once in a lifetime trip for my 90 year old father to travel back to his homeland we will likely never see the $12,000 we spent on tickets. Then because of the late cancellation we had to pay $16,000 for less convenient flights with another airline.
Crazy you’re even asking the question when the flight never happened!
One airline attendant at the gate is not enough. Due to incompetence of the airline attended missed my flight home, which ruined my vacation.
Petit saut de puce ! Un peu en mode bienvenue à jurassic park
Very cramped and claustrophobic Staff spoke no English and tv choice was not In English Pilot and staff spoke no English and as a lone traveller I felt quite vulnerable as no emergency procedures or facilities were explained is bathroom emergency exit
This is NOT a review for SAS or Kayak. It's a review for their booking service Chat Deal. I booked a flight via Kayak thru Chat Deal on SAS. Chat Deal incorrectly put my business name on the ticket, picking it up from the credit card, instead of my name which I had properly filled out on their form and proofed it carefully at checkout. That took an act of God to correct. Then, unfortunately, I failed my Covid test and couldn't board the flight to Sweden from Maimi. SAS stated I had to go thru the booking service for credit. Chat Deal was horrible to deal with and offered no help. They said my only option was to re-book. The problem with that is my trip was for a business meeting. I have no reason to fly to Sweden again as this was a one-time thing. Chat Deal had no interest in trying to resolve my issue. They say phone calls are monitored for quality purposes? Then listen to my recorded calls and judge for yourself if you want to use them. I like Kayak as a search engine, but they should remove Chat Deal from their roster of booking providers. I suspect SAS is a fine airline, but they should remove Chat Deal as well. I should have read their reviews before booking through them. The writing was on the wall. My bad.
Passengers boarded and then sat for well over an hour with occasional messages from crew that airport was still loading luggage. If airline/airport was serious about COVID they could have let us stay an hour in the terminal. First international flight I've had where passengers were charge for wine, beer, and even water.
Nadelen: "Flew SAS Plus. Extra seat width and leg room made all the difference versus SAS Go. Money well spent."
Nadelen: "When we checked in for the return flight in CPH we learned that our return ticket was “light” ie it did not include luggage. we were not informed about this, we did not request a ‘light” return ticket, and...why would we when we checked luggage flying over? We’d like the usd100 refunded"
Voordelen: "Competent crew"
Nadelen: "Flight was badly delayed."
Voordelen: "The total experience from check-in to disembark was extraordinary. The crew were beyond eager to please and extremely responsive. The food was hot and very tasted. The beverage selection was finominal. The cleanliness of the plane and restrooms, although the handle for one of the restrooms fell off the door."
Voordelen: "Good crew"
Nadelen: "Premium economy wasn’t as good as others"
Voordelen: "Nothing really; this looked like the cheapest transatlantic airline that I have ever taken. Will try to avoid in the future."
Nadelen: "Limited selection of food, snacks, and drinks Limited selection of movies"
Voordelen: "Good movies and food good. Seats wide enough and mostly enough bathrooms."
Nadelen: "Rerouted without consultaton - added an extra leg to my trip including a necessary mad dash to catch the make-up flight."
Voordelen: "Free coffee in the plane"
Nadelen: "I ordered vegetarian from their transfer office at the Copenhagen airport. Days before the return flight yet to chicago they had no record of my vegetarian meal The same transfer desk told me there were no morning flights to amsterdam the next day so they booked me 930pm next day, I found hour later a flight on Dad leaving 6am next morning, had to buy own toclet"
Nadelen: "This has nothing directly with SAS, but since I experienced it during my flight there, they are responsible of it. I was waiting for the flight at the OSLO airport waiting for the flight to LONDON. I had ample time to work on my computer. In the big room by the gate there was only one spot where I found three electrical sockets hanging from a pillar or post. To my dismay none worked. My plug would fall off from each. To document, I took the pictures of the useless sockets... I complained to the lady at the boarding desk (she left before the SAS staff moved in), she did not even care... This experience frustrated me and turned an otherwise pleasant trip into a bitter one. Please install some working sockets in your waiting room! Flight SK 809 Confirmation: LN9M6O Departure: Oslo & other airports (OSL) Arrival: Heathrow (LHR) Time: Sat Dec 2 2017 3:05 pm CET - Sat Dec 2 2017 4:25 pm GMT Peace, Edip Yuksel +1 520 481 1919"
Voordelen: "Le personnel de bord a été très agréable et professionnel. L'embarquement à Stockholm est très bien fait et il n'y a pas de perte de temps."
Nadelen: "Par contre, c'est une seule boisson par personne le reste est payant, les repas sont très moyens et le système de divertissement est très très mauvais. Les contenus sont vieux et l'application est très lente et pa réactive du tout."
Nadelen: "Expensive rates on luggage"
Voordelen: "Excellent from boarding to departing the aircraft, very polite staff and comfortable flight! Thank you"
Voordelen: "Great flight. Wonderful staff. No turbulence!"
Voordelen: "On schedule,great crew"
Voordelen: "Everything about the flight was fine. Boarding, flying and retrieving luggage were all standard and went smoothly."
Nadelen: "I was upset that neither Kayak nor SAS provided any information about our ticket being a basic, basic ticket, by which I mean, did not include any checked luggage allowance in the price of the flight. I ended up paying 140 additional Euros for two bags. It appears that SAS's pricing is gaming the system when searching for flights or that Kayak is not being up-front about the type of fare they are advertising."
Voordelen: "Easy boarding"
Nadelen: "Seat width"
Voordelen: "The flight attendants were very nice and on the cross continent part of our flight we had dinner and breakfast served. Lots of leg room."
Voordelen: "The crew was nice, the plane was large and had many bathrooms. The seats were comfortable enough and there was a good selection of movies to watch."
Nadelen: "The boarding process was completely disorganized and hectic. The woman making the announcements on the plane was extremely soft spoken and the PA system was static-y so I could neither hear nor understand any of the announcements. The refrigeration system for the food also broke down on the plane so we weren't fed our second meal. Instead, they chose the cheapest and most unappealing snack of plain almonds to give us. Despite confirming our luggage situation with us at the first airport repeatedly (because of our connecting flight) SAS still temporarily lost our baggage when we arrived at our final destination and caused us to stay an additional hour at the airport after already having spent an exhausting day travelling."
Voordelen: "Great flight very happy"
Nadelen: "Almost 1hr delayed. The least SAS could do was to give a meal or something to eat for free."
Nadelen: "The seat next to me was open and they moved someone over next to me."
Nadelen: "Unexpected 70 euro baggage fee that I had no way to add online."
Nadelen: "Even though it was clear from my reservation that checked baggage was not included in the initial price, there were no clear links in kayak/vayama or SAS to prepay baggage, and the price is double if you pay at the airport."
Voordelen: "Entertainment selection was very nice and the actual plane ride was smooth"
Nadelen: "Took over an hour delay for boarding due to air conditioning issues, then when we boarded we were told it was 35 Celsius until they start the engines. Then took an additional hour once boarded to take off due to traffic. Completely missed my connecting flight"
Nadelen: "Bag drop line was over 45 min. Only 2 attendants. Flight was late taking off. Baggage fee was outrageous. Site said 1 free bag, but that is carry on only. Checked bag was €70!!!! The flight was only $85."
Voordelen: "Smooth flight with friendly crew"
Nadelen: "Small plane"
Voordelen: "Service, etc."
Nadelen: "Boarding... the first 20 or so rows were called then "All remaining passengers..." causing considerable pushing, etc. MUST board by sections, etc..."
Nadelen: "I understood I could check one bag. Nope. Checking one bag cost me $67. So much for saving money."
Nadelen: "Had to pay 70 euro to check 1 bag at the airport!"
Voordelen: "New airbus with good entertainment screenset clean"
Nadelen: "Delays on boarding (on departing as well as returning home) Damaged luggage"
Voordelen: "Was able to selct my seat"
Nadelen: "Had to pay €70 to check in luggage - most expensive ive ever seen! No beverages other than coffee and tea abailable, water could be appreciated"
Voordelen: "The crew were very friendly"
Nadelen: "The entertainment System could use an update - more recent movies and TV shows would help."
Voordelen: "Great friendly staff. The delay we had going up in the air was caught up before we landed."
Nadelen: "The slight delay due to something not being able to lock."
Nadelen: "Consistently fails go have functioning wifi onboard in spite of marketing to the effect that it is there and free."
Voordelen: "Very fast boarding, clean aircraft and efficient, friendly service. Caught a break and had a smooth flight and landing"
Nadelen: "I was charged 500 DKK (about $80) to check a single suitcase. I was assuming an allowance of one bag on an international flight - I guess I should have read the fine print. What was most annoying though is the fact that the bag didn't even make it to destination (on a direct flight, this is hard to accept)."
Voordelen: "Efficacité dans la prise en charge du retard et du rebooking d'un autre vol."
Nadelen: "Retard + re-booking de notre vol sans explication, ni possibilité de trouver facilement des informations à ce sujet"
J’avais réservé un repas cacher et l’hôtesse de l’air m’a dit qu’il n’y avait aucune réservation
Transmission de fausses informations, 2 vols annulés, attente de plus de 3 heures au deal TAP pour obtenir de fausses informations.
48h dans la vue à cause d’un avion cassé
Mauvaise organisation de la gestion des documents COVID
Problèmes multiples lors de l’embarquement Mauvaise organisation de la vérification des documents pour le COVID. Retard.
Le prix de la compagnie est plus cher que les outres
L’attente est beaucoup trop longue et tous les passagers ayant eu une escale avec TAP ont raté l’avion.
DO NOT FLY WITH THIS AIRLINE! To start with, we were charged an extra $100 for our carry-on baggage apparently being overweight. This was not something we were told about prior to flying or we would have packed differently. During our layover in Portugal, we were delayed. Once they started to board, we got on the bus and drove out to the plane. Upon arriving at the plane, there were already two other busses there that had not even offloaded yet since they were apparently still servicing the plane. We had to stand in a crowded bus for about 45 minutes packed in like sardines. So much for social distancing and covid concerns! The plane itself was uncomfortable and the service terrible. I have flown across the Atlantic many many times on other airlines and have always received amazing service. This was not the case with TAP. Other than a small glass of water, we were only served drinks one time. There were no refills or additional service, which for a 9-hour flight is unheard of. I hated every minute of my time with TAP and will never fly with them again even if someone offered me a free ticket.
Nadelen: "Ils ont perdu mon sac avec ma carte bleue et permis de conduire je ne Peux pas payer mon hôtel je sais pas où dormir"
Voordelen: "6h30 de retard, 0 communication, connexion ratée, toujours dans la queue à Lisbonne pour savoir si on va avoir un hôtel pour ce soir."
Nadelen: "Plus ou moins tout, et au moins donner un repas correct."
Voordelen: "Crew was great and very friendly, and helpful. Was in Business class so not much to complain about, although the headphones were not working properly."
Nadelen: "The boarding area in Lisbon is very congested and disorganized."
Nadelen: "Pas de retard !!!"
Nadelen: "C’est complètement bizarre , on ne peux pas choisir un film pour commencer a regarder. Ils commentent au même temps et c’est vraiment impossible."
Nadelen: "It took a long time to board the plane and there was literally no line at the boarding gate. When I mean there was no line, its not that there were no people, its that we stood grouped together, because there was not enough space for everyone, so no line could form. So people simply cut in front of each other and there was quite a bit of anger and tension.Once we were on board, and seated, they came through and provided a meal. However after about 3 hours, I wanted to get some water to take medicine and I pushed the call light to get the flight attendant to come over and it was literally 45 minutes before anyone came into the economy portion. All of the flight attendants were either in first class, or hiding somewhere else. As one point 5 call lights were on and no one came. My wife got up and started looking for someone and finally I got water to take my pills. Almost an hour after I hit the call button. When the flight attendant came, I asked her if it was possible to purchase a soda, crackers, or anything as my blood sugar was low. She said there is nothing available for purchase, and did not offer anything. The only help I received was from a fellow passenger who offered a candy bar. I can not believe that there was nothing the attendant could offer me. I was willing to pay 10 euros for a soda, and they still said no. That is unacceptable."
Nadelen: "The boarding process was awful! The airport itself is difficult to maneuver in. No information provided regarding the flight. Airport security and police very very rude!"
Voordelen: "Great Crew nice plane"
Nadelen: "Uncomfortable seats, not enough space for carry on, due to luggage cost is way overpriced, as well as seats too expensive"
Nadelen: "Aucun rappel du vol.aucin message d'alerte. Aucun sens commercial. Je ne suis pas montrée à bord. Achat dun nouveau billet. Fini avec la TAP."
Voordelen: "Bon vol bon pilotage plutôt confortable Proposition de boissons"
Nadelen: "La proposition de sandwich Un peu de retard au décollage"
Nadelen: "Départ à l’heure"
Voordelen: "Personnel de bord souriant et au petit soins. Avions propre"
Nadelen: "Embarquement encore une fois chaotique, encore une fois en retard (aller comme retour) et une politique de bagages à main aléatoire. Malgre une taille autorise, impossible de comprendre pourquoi nos valises sont passées en soute plutôt qu'à main par rapport à la valise du voisin. Dommage"
Voordelen: "Avion propre et moderne Personnel à l'ecoute"
Nadelen: "L'embarquement catastrophique. Personnel peu sympa, j'organise et aucune explication sur le retard."
Voordelen: "Très bonne place attribuées, peu de monde dans l’avion."
Nadelen: "Repas pas top, pas de divertissement si ils ne sont pas télécharger en amont dans l’application."
Voordelen: "Très bonne place attribuées, peu de monde dans l’avion."
Nadelen: "Les repas sont pas top, pas de divertissements si on ne telecharge en avancent ceux de l’application."
Voordelen: "Rien. Nous n'avons pas eu accès à notre vol."
Nadelen: "Nous sommes arrivé 15min avant le décollage et nous nous somme vu refuser l'embarquement. La prise en charge par la suite était catastrophique. Et cela decale toutes nos vacances et engendre des frais supplémentaires."
Voordelen: "La place pour les jambes"
Nadelen: "Nous avions une correspondance à Lisbonne. Le personnel. Le départ sur Paris étant en retard le personnel aurai pu faire sortir en priorité les personnes ayant une correspondance et nous affréteur une navette pour que nous puissions prendre notre vol. Nous n'avons pas pu monter dans l'autre avion."
Voordelen: "Le personnel de bord était sympathique."
Nadelen: "Mon repas et celui de certains passagers venait d’une enseigne du lounge de l’aeroport Exki: un but de baguette dur comme pas possible donc je l’ai touché avec de la confiture, du beurre et un muffin pas du tout frais..."
Voordelen: "Bien organisé"
Nadelen: "Pas d’ecran Disponible pour regarder des films"
Voordelen: "Petite Collation appréciable"
Nadelen: "Pas de divertissement (écouteur, écran..) pendant 2h25 de voyage"
Voordelen: "all staf in airport pleasant and quickly to across other place to connect"
Nadelen: "a lot of people they pass by preference, and late for star Alliance"
Nadelen: "J ai du paye 120 euros au guichet d enregistrement pour 1 bagage en soute alors que sur lors de l'achat il m a semble avoir droit a 1 bagage. Mais impossible de retrouver la trace sur mon mail de confirmation. Pouvez-vous vérifier et a l avenir être plus clair sur nos droits ou non aux bagages en soute ainsi que le prix du bagage sur votre site si vous le proposer et le prix au guichet . Cela augmente significativement le prix du billet donc mérite de nous informer clairement et complètement. Merci de votre compréhension et de votre réponse."
Voordelen: "airlines could have mentioned that the second leg would require going thru security again and would take a very long time and that I should do this immediately after disembarking even though a gate had not yet been assigned. As A consequence of an intensive interview process before boarding the international leg of the trip (initially only two reps processing everyone on the plane for a few minutes each) the plane left the gate late. It also lost another 15 -20 minutes in flight making it 30 minutes late and I missed my connection in Miami necessitating me to spend a night in a motel and finish my flight the next day."
Nadelen: "Had the crew enabled me to be first off the plane I would have made the connection but I lost an additional 20-25 minutes being seated in the rear of the plane"
Nadelen: "Les agents tap de l’aeroport de Dakar m’ont fait manquer mon vol par non assistance et désinformation totale. Ils n’ont aucun professionnalisme et limite ils t’insultent. Je suis sénégalaise mais je suis très déçue du comportement des agents à l’aéroport de Dakar. La plus grosse déception de ma vie"
Voordelen: "Decent boarding and un-boarding, a small sandwich during the flight"
Nadelen: "Impossible to use a laptop for a 1m80 big guyin the middle seat: seats are soooo narrow"
Voordelen: "The better question is what did we not like."
Nadelen: "Careless staff, unorganized, rude, long lines with slow working agents. We were traveling with our three and six year old and started with a weather delay and then eventually a cancellation. We stood at the Barcelona airport from 7pm until 2:30am with our children. Nobody offered us food vouchers, taxi or hotel. We had to ask and only got a hotel which was an hour away and taxi on us costing us over $100 euro! Everything closed and our children ate cookies from a vending machine for dinner. Finally we got to our hotel after 3am and slept until 6:30am to catch another taxi on us back to the airport just to find out it’s delayed and we would miss our connection in Madrid back to Miami. We arrived the airport again at 9am and at 3pm we’re finally given food vouchers for our hungry children to eat something. American Airlines has a direct flight from Barcelona to Miami but they insisted they couldn’t do that for us and we’d again stay another night in Barcelona at a hotel. This would all be fine if we weren’t traveling with small children, they didn’t have school and we didn’t have to work and had extra money to pay for all the inconveniences. This was by far the worst experience we’ve had and will never choose Tap again for our travels!"
Nadelen: "Switched planes both ways, changed my paid for seating. No notifications. Excess luggage charges. Would never recommend this airline."
Voordelen: "Food was ok. Check in was ok in Portugal. The plane was good (entertainment and seat comfort)."
Nadelen: "flight crew can be more friendly in my opinion."
Nadelen: "Our tickets were economy class Y for all of our flights, and we each checked a bag free on the outbound trip. But, returning we had to pay 170 euros for our 2 checked (1 each) bags. TAP (Air Portugal) in Toulouse said our outbound flights were "Basic" fares while our return flights were "Discounted" fares. Discounted fares do not include checked bags while Basic fares include 1 free checked bag. We paid $3,106.36 for the round trip for both of us, which hardly seems like a discounted fare, before paying an additional 170 euros on the return flight. I will be looking into filing a Class Action suit trying to recover all overcharges on behalf of all passengers."
Nadelen: "On m’a forcé à mettre mon bagage en soute en m’assurant que le’ vol était complet. En me baladant pendant le vol. J’ai vu près d’une dizaine de place de libre..."
Nadelen: "Flight was delayed"
Voordelen: "Tap est une tres bonne compagnie un des meilleurs en Europe"
Nadelen: "Rien vraiment toutcest bien passer dans l'ensemble"
Voordelen: "The airplane crew was very professional. The entertainment was very good."
Nadelen: "Space and mobility was very limited."
Nadelen: "No cnn or fox news in English"
Voordelen: "We had comfort seats and I liked that because of the space you have, 2 simple meals and they served water in between the meals I will fly TAP again"
Nadelen: "Entertainment is okay, poor sound, and the quality of the screen was so so,"
Embarquement à Malaga à 16h50 au lieu de 15h35. Arrivée à Palma de Majorque à 18h20 pour une correspondance à 18h15. Nous avons donc logiquement manqué notre correspondance en direction de Marseille. AirEuropa nous a laissé sans solutions dans Majorque. INADMISSIBLE
Voordelen: "Très bon service (avantages Sky Team): excellent check-in et personnel à bord. Tout le parcours a l’aéroport était parfait: enregistrement, embarquement, livraison bagages). Cabine business agréable."
Nadelen: "Malgré la crise sanitaire, une bouteille d’eau à bord aurait été un plus."
Voordelen: "Très bon personnel de bord, check-in et embarquement très rapides!"
Voordelen: "Great crew and seat"
Nadelen: "Could have offered more included meals and drinks"
Nadelen: "Is ok"
Nadelen: "The seats was no to comfortable for the price . They charge for the luggage and any company for traveling internationally does for almost one luggage"
Voordelen: "The flight wasn’t bad"
Nadelen: "The checking, customer service, Air Europa website and food was a disaster."
Voordelen: "GOOD SPACE FOR THE LEGS, AND COMFORTABLE SEAT"
Nadelen: "SINCE I WAS SEATING IN THE BACK SEAT, IT WAS REALLY HOT, NO AC COMING OUT OF THE LAST ROW OF VENTS"
Voordelen: "Timing parfait"
Nadelen: "Une collation offerte"
Nadelen: "The boarding gate was very far, and I had to walk all the way."
Nadelen: "L’embarquement n’etaIt pas au contact. Les pochettes du dossier des sièges n’avaient pas été nettoyées des déchets des précédents voyageurs. Peu d’espAce au niveau des sièges."
Voordelen: "Bonne compagnie aérienne, qui se diferencie des low-cost. Espace entre les sièges plus grand que les autres compagnies"
Nadelen: "There were no healthy options available to eat on this flight."
Voordelen: "Vuelo directo"
Nadelen: "Todo pago adentro, no me dieron ni agua. No hay entretenimiento a bordo, es un avión viejito"
Nadelen: "The hidden baggage fees was a surprise when checking in. I have never not been allowed one check in bag for an flight from Europe to the US. The crew did what was needed but made you feel like they were doing you a favour by showing up for work. Other airlines such as emirates, ethiad, virgin Australia all make a person feel welcome with great attention to detail international flight from Europe to the US. I will never fly air Europa again as I feel they are dishonest. The charge for the headphones is ridiculous when the entertainment is limited (most tv series will have one episode and the shows are old) The food was sub par. The sandwich with one sliver of ham was pathetic and the main meal was lacking with only chicken and rice, a small desert, no fruit/ salad and or crackers with cheese which is the norm on international flights."
Nadelen: "didn't like the food at all!"
Voordelen: "Rien. Kayak, orbitz et air Europa font tous trois preuve de désinformation à l'égard de leurs clients !"
Nadelen: "Normalement, les vols long courriers offrent toujours des bagages en soute. Apparemment ce n'est pas le cas de air Europa. Cependant, cette information n'a été clair nulle part. J'ai dû payer taxe de 150$ à l'aéroport pour cette malhonnêteté. Exactement la même remarque concernant la nourriture. Il n'y eu aucun moment durant la réservation où l'on a pu choisir notre régime alimentaire. Étant végétarien j ai recu un plat avec viande. Le staff m'a dit qu'il fallait appeler la compagnie auparavant, comment le deviner ? De plus, le petit dejeuner était composé de un ridicule sandwich jambon fromage. J'ai demandé pour changer et dit que du jambon au petit déjeuner n'était pas nécessaire mais on m'a répondu avec insolence que c'était un petit déjeuner "normal"! Le service avant même l'embarquement était médiocre et désagréable. A bord, le staff parlaient quasiment exclusivement en espagnol alors que le vol venait du Brésil. A bord, on nous informe sur pour pouvoir regarder des films, il faut télécharger une application car il n'y a pas d'écran disponible. Une fois a bord les réseaux ne fonctionnent généralement pas! Alors le staff propose un iPad a 10€ ?? C'est une action plus que malhonnête!! Informez vos clients à l'avance."
Voordelen: "Nice Flight, and Service"
Nadelen: "Food can be better and the AC was not so cold."
Voordelen: "The plane was very empty so i was able to spread"
Nadelen: "Food was bad for a 9 hr Flight"
Nadelen: "The airline is not honest at booking saying how much the luggage costs. It is insane what they charge and they do not disclose the exact amount. Food is mediocre for a 9 hrs flight. Will not consider flying with them again and will comment to friends."
Voordelen: "Cartoons on tv (for kids)"
Nadelen: "the plane is too tight"
Voordelen: "Entertainment was great. Paying for internet is annoying, but there were so many free movies and tv shows that I didn't miss it."
Nadelen: "It was seriously hot on this flight. I am very cold most of the time and I was sweating during parts of the flight. My husband is always warm and he was miserable all flight. Had to press the call button three times to get a glass of water when I was feeling ill. Bathrooms ran out of toilet paper and took awhile to get more. Couldn't sleep because of the temperature. Flight felt like it took double the time because it was so hot. Took forever to board and left way late, arrived late. Our flight over to Madrid was great, but this flight back was awful."
Voordelen: "The fly attendant was very nice and helped"
Nadelen: "The worst experience ever, they charge $190 extras"
Voordelen: "A vrai dire pas grand chose, une des pires expérience de ma vie en therme de vol"
Nadelen: "- Personnel pas souriant du tout et pas de service (il faut aller se servir de l'eau au fond de l'avion) - Retard systématique - Le personnel nous refuse le service d'autre boisson que de l'eau - Aucune information en anglais - L'hôtesse s'endort avant l'atterrissage à Zurich et fait sont contrôle en courant et sauvagement"
Voordelen: "A vrai dire pas grand chose, une des pires expérience de ma vie en therme de vol"
Nadelen: "- Pas d'écran sur un long vol - Personnel pas souriant du tout et pas de service (il faut aller se servir de l'eau au fond de l'avion) - Retard systématique - Le personnel nous refuse le service d'autre boisson que de l'eau - Aucune information en anglais"
Voordelen: "Modern airplane and personal screens"
Nadelen: "Boarding process was too slow. Could have been better organised."
Nadelen: "The company offers onboard entertainment but we have to pay extra for the headphones, ridiculous ! Just add $3 to the flight tickets but don't charge us money for stupid made in China headphones for God's sake ! Next time British Airways or Air France for me no more Air Europa. Moreover: In Madrid just before boarding to Miami, a guy from Air Euopa asked me some questions regarding my stay in the U.S.. That is NOT his business ! "How long are you going to stay in the U.S." ? This is NOT his business ! His job is to check if my passport is OK with my boarding pass, that's all ! Abuse of power or he has no clue what he was doing."
Nadelen: "Next time Air France of British Airways. No more Air Europa."
Voordelen: "clean plane food and drinks comfortable seats"
Nadelen: "warm and you can't adjust personal vents the internet and on flight entertainment kept going offline. the monitors were reset 3 times and nothing got better."
Voordelen: "Ahead of schedule out and inbound."
Nadelen: "Paid for wifi didn't work for me."
Voordelen: "Very helpful crew. Courtious"
Nadelen: "Food could be better in flight."
Voordelen: "Check in at airport staff Alba was very nice and helpful. Airplane crew was friendly but some of the air hostesses push their way through the pushing customers"
Nadelen: "Needed my family to be together at flight. Customer service was useless and did not help to resolve the problem. It was only resolve at last minute at the airport check in. Jose the supervisor at sift 10!am was like a robot about the allocation sitting. Did not understand personal circumstances to have a family flying together on a 9 house flight. Customer service is generally useless and a very unpleasant experience, the new seat charges and the inflexibility is making me wonder if I will choose air Europa again for my flights from the US. Flight was also delay due to some lugage delays. Pretty messy experience overall."
Voordelen: "Muy buen servicio"
Voordelen: "The 787 was the only good thing."
Nadelen: "Everything else sucked."
Voordelen: "Great service and good food"
Voordelen: "Vuelo de la excelencia"
Voordelen: "Imagine that I lost my flight and I had to rebook another flight that departed from Milan - Copenhagen and from Copenhagen - Miami... I paid $1,200 to get this flight... plus I lost my flight that they didn't want me to board in... plus imagine, the €150 for my luggage that they dropped it for me by the baggage claim in Malpensa airport, after I was rejected to board the aircraft... Believe me that I am not much concern about the loss of money that happened to me in this situation, as I am more concern about IS BEING AN ARABIC MUSLIM PERSON, was the reason to lose my flight??? Really guys??? Why really??? I am not a terrorist... I love everyone and I expect people to respect me for who I am, not for where I am coming from..to keep repeating same word ( Arabo Arabo ) ???..... I just need fair judgemental... I've been flying with Air Europa many times and love the company but now I will remain in shock the rest of my life with this experience, to be discriminated in that level from different representatives of this company in Malpensa, Milan... I felt that I need to speak and seek fair judgemental... may I really get an answer?? My name is Abdelrahman Morsy Flight# UX 1066 Confirmation# 073-807-352 Departure: Malpensa (MXP) Arrival: Barajas (MAD) Time: Thu Oct 26 2017 10:45 am CEST - Thu Oct 26 2017 1:05 pm CEST I will remain waiting for fair answer.... and if I am bad person as the lady called me, I will walk away with respect... Thank you.. Abdelrahman Morsy. An Arabic, Egyptian and Muslim HUMAN who loves everyone.. and will never hate anyone.. No To Racism...."
Voordelen: "Luggage space, seats, food,mast orderly boarding."
Nadelen: "Wifi awful. Requested refund. Crew never answered calls. One particularly rude, spilled water on my wife and just moved on."
Voordelen: "Le premier vol"
Nadelen: "Le deuxième vol"
Voordelen: "No delays"
Nadelen: "Boarding process they start from back rows first"
Nadelen: "Retard 1h40!!!!!"
Voordelen: "Confort Équipage au top"
Nadelen: "Absence de divertissement Repas ou boisson payante Embarquement en retard"
Voordelen: "Équipage sympa"
Nadelen: "La nourriture Système de divertissement qui ne Marche pas Confort pas top Embarquement en retard"
Nadelen: "Ran out of toilet paper"
Voordelen: "Friendly staff. Good proportion of quality-price for the airfare. Pleasant ride on a Boeing 787 Dreamliner, with features like the electronic dimmers on the windows."
Nadelen: "One hour into flight, the entertainment system shut down. The flight attendants tried their best to revive it, and managed to do so after 3 or 4 hours. All passengers applauded."
Nadelen: "More than 4 hours delay and nobody was able to tell us anything, nobody was updated in the gate, terrible information and service, Internet service was terrible, the only quick procedure was to charge my credit card, after this terrible reception"
Voordelen: "The 787s"
Nadelen: "The glitchy mobile app and website won't allow a check in, because it keeps asking for frequent flyer number, but it won't accept Delta's credentials...very frustrating"
Voordelen: "The plane was a newer 787 Dreamliner. The interior was clean, the flight crew friendly and professional. The meals were a notch above average for airplane food. That means a lot when it is a nine and one half hour flight. A free glass of wine served with the meal was a nice bonus. Boarding and disembarking was as it is with all airlines, but the staff were very helpful. Each seat had it's own entertainment screen with games, music, movies and TV shows in many languages."
Nadelen: "I have no complaints. I would definitely fly Air Europa again if it is the 787, and a long flight."
Voordelen: "New clean TV"
Nadelen: "Entertainment good on my short flight I was wathing a show and an advertisement about EA came on and lasted way too long and I could not move back to my show at wull."
The airplane is old, and not very well cleaned. The entertainment had glitches the whole entire flight of 9hrs. They hold us for more than 1hr in a gate with no restrooms, poor AC and no water access. The food was horrible. It was the worst flying experience that I’ve ever had
The aircraft was old and they need to fix their entertainment system. The announcers were barely audible.Good food, warm crew. Overall, it was okay
Great and courteous staff! Comfortable plane
Retard de plus de 6 h inacceptable
Des Stewart’s pro et respectueux
on vérifie 4fois le pasport de mon conjoint. une fois à Marrakech ils s'aperçoivent que son pasport est périmé. nous on obliger de payer un billet retour. pris en otage là-bas la pire journée de ma vie
le nourriture est excellente , le personnel charmant ....le distractions par contre sont .. réduites
Tapis de bagage bloqué et longue attente avant l’arrivé des bagages
It was a pleasant fly Boarding was chaotic from Paris Orly
Voordelen: "The flight was on time. Luggage was handled well. Coach seats were okay with decent space. I had read some negative reviews but our experience was satisfactory."
Nadelen: "Customer service could have been better but they did do their job getting us there."
Nadelen: "Retard de deux heures du début de vol"
Nadelen: "Flight attendants didn’t respond to the flight attendant call button even once , I asked three of them to check my entertainment screen that was working . They all said they will be right back and never did . When I asked for water they pointed me to the water bottles so I can do it myself . Overall I felt like the service was horrible"
Voordelen: "Le repas"
Nadelen: "La propriété de l avion"
Nadelen: "They stole my clothes from my suitcase"
Nadelen: "Sans avis"
Voordelen: "Le personnel était sympa et disponible"
Nadelen: "Améliorer la qualité des repas"
Voordelen: "Was good flight to New York I thank lots both crew they were fantastic"
Voordelen: "Crew was fine. Below Air France better than American airline"
Nadelen: "Had a lo layover in Casablanca (landed at 830 and left at 5) and they lost my bag."
Voordelen: "Personnel à bord sympa"
Voordelen: "Crew was nice"
Nadelen: "Flight delayed without good reason got in very late TVs didn't work Dirty bathroom Not comfortable"
Nadelen: "Fix the damn problem that always occur with this company from loading luggage to boarding"
Voordelen: "Horrible airlines...i will never flight them again. Bad customer service in New York and Casablanca. Long delays, dirty planes, very noisy cabin, limited entertainment, etc......"
Nadelen: "Too long to write, kick them off of your platform ASAP or I will never use kayak"
Voordelen: "Personnel très présent confort des sièges"
Nadelen: "Retard d’une heure avant décollage"
Voordelen: "They changed the flight dates and won’t refund my money, so I couldn’t take the flight I paid for."
Nadelen: "They changed the flight dates and won’t refund my money, so I couldn’t take the flight I paid for."
Voordelen: "Nothing was very good."
Nadelen: "Long delay for taking off, probably because of the late arrival of my first flight. This whole airline must just always be an hour late. My bag didn’t make it to Miami, I have no idea what continent it’s even on."
Voordelen: "We never got on this flight, still stuck here in Rome"
Nadelen: "Why are flights overbooked ? It makes no sense to lose a full day without compensation for this"
Voordelen: "Crew was better on this flight but still not great."
Nadelen: "Food was terrible, lost our luggage"
Nadelen: "Que je puisse pas perdre mon passeport"
Nadelen: "Que perde pas mon passeport"
Voordelen: "Service ,staff"
Nadelen: "One of my luggage was badly damaged."
Voordelen: "Grand espace pour les jambes"
Voordelen: "Lost baggage....day 3 STILL no update."
Voordelen: "Le personnel accueillant"
Nadelen: "Le repas"
Voordelen: "Surclassement en premium"
Nadelen: "Décoller à l heurre."
Voordelen: "Le personnel du bord était agréable, disponible et au service d’un avion énorme plein d’enfants en bas âge."
Nadelen: "Pas d’écouteurs disponibles, ma tablette était cassé, impossible de l’utiliser pour manger au risque de retrouver le plateau par terre."
Nadelen: "Nothing Everything was bad specially the crew"
Voordelen: "Crew did a great job, they were very courteous friendly and professional. Also I was very pleasantly surprised to see no baggage fees!"
Nadelen: "Le repas et le vol a l’heur"
Nadelen: "J'ai acheter des produits le Stewart mas pas rendu la monnaie 11 € c'est le geste et confiance ,cheveux dans le pain"
Nadelen: "Retard, service, l'écran qui ne fonctionne pas"
Voordelen: "Sky-Ram Repas délicieux Personnel accueillant et professionnel"
Nadelen: "Confort siège business"
Voordelen: "Sky-RAM, génial et innovant"
Nadelen: "Pas de possibilité de télécharger son téléphone Confort des sièges en classe business:limite Petit déjeuner : proposer autre chose que beurre et confiture non compatibles avec diète"