There was no food or entertainment. That was fine, not a problem. I paid for “priority boarding” ( and a cabin bag) but there was no “priority boarding.” That was disappointing and falsely advertised so perhaps that could be adjusted.
Check in could have went faster and more smoothly
No frills airline. Excellent service. Very good leg room for passengers compared to other "full service" airlines. Crew was very friendly. No entertainment system other than flight information display which was surprising as I thought it would be another revenue stream for them. Overall a surprisingly excellent experience.
Great new carrier to Europe. Lots of leg space and friendly crew
Worst seating -- by several orders of magnitude -- on any aircraft in sixty years of flying regular and budget airlines. The seats are cramped from side to side, barely padded, short from back to front. Tightness was at first absurd and then actually painful for a five-to-six hour flight. Pitch between rows is so small that even turning to stand up to get into the aisle is difficult. And I'm a slender guy, 5'9", 170 lbs. Website for booking held many "mysteries" like hidden access to payment portal. Though one screen said my booking and payment were complete, I learned at the airport that "complete" was not true. Had to work with helpful supervisor at the check-in desk Online I was able to change my flight booking from Saturday to Friday, But also I learned at the airport (too late) that the carry-on bag fee from the Saturday flight did not automatically shift onto the Friday flight. I had to pay the much higher at-the-airport charge, 49 euros. I will try to get an adjustment.
The booking was for the new Icelandic budget airline Play, but Kayak keeps sending check-in information about India's Star Air.
Petit saut de puce ! Un peu en mode bienvenue à jurassic park
Food was terrible and you only eat because you are hungry. Only water given between meals. Should have used other airlines for this long haul flight. Will not repeat.
Flight got delayed in SFO. Had layover in Copenhagen for 1 hours but missed my connecting flight because of delay in SFO. Had to wait 6 hours in Copenhagen for next flight :'(
Voordelen: "Crew was great"
Nadelen: "Boarding is a zoo. Boarding by row is faster."
Voordelen: "Amazing crew, fast boarding."
Nadelen: "Uninspired food. I was served the same meals 30 years ago."
Voordelen: "Swedish lady good, Spanish lady not as much."
Nadelen: "Spanish lady."
Voordelen: "The crew was very nice , and very comfortable seats ."
Nadelen: "Everything was great"
Nadelen: "Requested a window seat, got a middle seat. No food, ither than coffee or tea had to pay for everything. Late departure, nearly missed my connecting flight."
Voordelen: "Food was the best airline food!"
Voordelen: "Competent crew"
Nadelen: "Flight was badly delayed."
Voordelen: "Clean and very good stewardesses"
Nadelen: ""sporty" landing in Washington :)"
Voordelen: "Planes are newish and comfortable. Decent amount of room in economy. Very good entertainment system with a not of great Nordic content (Swedish, Danish and Norwegian movies) Food was pretty good for an airplane. The service is excellent. I slept through the meal service, but they still made it a point to get me a meal when I woke up. Old fashioned tea and coffee service, with a steward going up and down the aisles with proper tea and coffee pots. Very professional, a high end feel to everything."
Nadelen: "Rerouted without consultaton - added an extra leg to my trip including a necessary mad dash to catch the make-up flight."
Voordelen: "reasonably comfortable seats"
Nadelen: "no thing to report"
Voordelen: "Free coffee in the plane"
Nadelen: "The seats were very uncomfortable"
Voordelen: "Le personnel de bord a été très agréable et professionnel. L'embarquement à Stockholm est très bien fait et il n'y a pas de perte de temps."
Nadelen: "Par contre, c'est une seule boisson par personne le reste est payant, les repas sont très moyens et le système de divertissement est très très mauvais. Les contenus sont vieux et l'application est très lente et pa réactive du tout."
Nadelen: "Expensive rates on luggage"
Voordelen: "Power in the seats!"
Nadelen: "That plane was so hot!"
Voordelen: "Highly efficient, no problems at all."
Nadelen: "I wouldn't mind a complimentary wine with dinner - other good airlines like to offer me a white wine with my chicken but here you have to pay for it.... Other than that I was happy with my travel!"
Voordelen: "Safe departure, flight and landing."
Nadelen: "An in flight breakfast snack would have been appreciated. The drinks served were okay. Nothing special."
Voordelen: "Good flight."
Nadelen: "We were unaware of the need to buy an infant ticket on international flights. When we checked in to our SAS flight in Newark, we were given a boarding pass for our infant without any heads up about the issue. We also got help with ordering bassinet from the gate agent, all without anything surfaced. It wasn't until we were boarding that we learned that we needed to buy a ticket and pay $400+ and nearly didn't make the flight. Can someone follow up now, as we need to make sure this issue has now been resolved for our return flight to SFO on Thursday July 6th"
Voordelen: "This flight was also one of the best I have taken. I enjoyed it very much."
Nadelen: "It was a little upsetting to see and hear one of the crew members be a little nasty with my sister when he asked her about the meal. She misunderstood and asked for chicken andvhe was quite nasty when he corrected her and gave her the two options."
Nadelen: "Delay after delay. Screaming kid"
Nadelen: "After a 9 hour flight from Chicago to Stockholm I had to fly to Athens in an old type airplane , no entertainment, no TV & I had to pay for the food and the drinks. Very disappointing !"
Voordelen: "The crew was lovely"
Nadelen: "No entertainment or any special difference between business and coach except you get a meal. Seats are the same as economy and the bathrooms are shared. Why bother paying extra?"
Voordelen: "I was offered pizza and promised to get my money back as I would¨t reach my destination anyway. Still waiting for my enquiry about money,"
Nadelen: "The plane is very old and I¨ve been expecting this to happen. I wish they could set in a modern plane on this distance as the train also don¨t offer a proper connection."
Voordelen: "plenty of space (very few passengers)"
Nadelen: "scary old plane and a (Estonian) crew with mediocre skills with the local language"
Voordelen: "Service, etc."
Nadelen: "Boarding... the first 20 or so rows were called then "All remaining passengers..." causing considerable pushing, etc. MUST board by sections, etc..."
Nadelen: "Had to pay 70 euro to check 1 bag at the airport!"
Voordelen: "Flight was on-time, fast, efficient boarding, on-time arrival."
Nadelen: "SAS is really running down quality of service. An old bird that was showing its age and interior wear. No in-flight entertainment options. Food / beverage options are not on par with expectations or other airlines. Only no-cost drink options are coffee or tea. Juice, soda, water - all for a fee. Snacks available for sale include potato chips and nuts. It's 2017 folks - up your game!"
Voordelen: "The movies, the seats, the food,"
Nadelen: "The attitud of te attendant,"
Voordelen: "Was able to selct my seat"
Nadelen: "Had to pay €70 to check in luggage - most expensive ive ever seen! No beverages other than coffee and tea abailable, water could be appreciated"
Voordelen: "No problems, great crew, easy check in and on time!"
Voordelen: "The pilots were excellent : smooth takeoff and landing. The plane seemed a bit shaky at times in the air; perhaps it was windy, although the skies were clear. Good food; good stewardesses. Entertainment had very good movie choices and games."
Nadelen: "The side lights never were turned off, so it was hard to go to sleep. On a long overseas flight, there should be some down time. It was dark outside part of the time, but never dark inside the plane. The leg room is also a bit cramped for tall people."
Voordelen: "Flight was on time, boarding was efficient."
Nadelen: "No free snack? Come on. What is this, wizzair?"
Voordelen: "Efficacité dans la prise en charge du retard et du rebooking d'un autre vol."
Nadelen: "Retard + re-booking de notre vol sans explication, ni possibilité de trouver facilement des informations à ce sujet"
Voordelen: "I would have like to have more options and live news an sporting activities on the flight."
Voordelen: "We were in coach and it was comfortable and the food was good. The crew was helpful and pleasant. Entertainment options were great."
Nadelen: "I have never been on a trans-Atlantic flight before that did not include wine and liquor! Surprising."
Voordelen: "Wide seats with excellent leg room in exit row- a bottle of water waiting at or seats-- we love the two seat configuration --attendants ready to serve any need with a smile."
Nadelen: "Bought our tickets from Kayak and as a result had a very difficult time upgrading seats."
Nadelen: "Seats are bit dence. It would have been nice to get a complimentary soft drink, even it's a short flight"
Voordelen: "Friendly staff"
Nadelen: "Thin narrow seats and I am small. Late arrival"
Nadelen: "My computer/media screen did not work the whole trip, nor did audio -just heard loud screeching when I plugged in my headphones. Also, the seats were very uncomfortable. Additionally, I thought we had paid for two checked bags in advance but was told we did not and so had to pay for them at the airport. I was very focused on making sure I had two checked bags paid for online when purchasing the tickets. I don't know if it's some glitch in your website or that it was just confusingly worded/phrased, but I did think I had bought the higher level package that allowed for two checked bags."
Voordelen: "Comfortable seating in PLUS"
Compagnie annule le vol 6 heures avant le départ. Sans remboursement ou alternative viable pour pouvoir rentrer. Résultats budget vacances explose
Le personnel accueillant, gentil et surtout professionnel.
Équipage accueillant, souriant et professionnel.
Delayed by 40 mins, unclear why. No information given.
The flight was delayed, the aircraft was changed last minute and my partner and I got separated, though we paid for the emergency exit seats. Accidentally I spot it and then it was sorted out.
A321 n’en confortable et personnel serviable
$40.00 check in fee if not checking on line, even though we ALL have to check in at counter too. 2.50€ for a water, but at terrible exchange rate for Huf. Uncomfortable at best for 6 hours. Zero entertainment. Crew are nice😃
Ce qui m'a plus. Le professionnalisme du personnel, le sourire au rendez-vous. Pourquoi ne pas proposer (ou vendre un magazine) à bord ?
Je n ai pas pu embarquer tout simplement car le vol était retardé de plus d'une heure, ceci a eu une répercussion sur ma correspondance je me suis vu contraint d'annuler les deux vols Je vous déconseille fortement de passer par un opérateur tel que kiwi. Me proposant des solution aberrantes (jusqu'à 15h de vol au lieux de 2h) sans autres alternatives. Lorsque l'on tente de les contacter on vous demande votre numéro de réservation et en ce qui me concerne on me répondait qu'il n'existait aucun numéro de réservation avant de raccrocher. Plus jamais
Voordelen: "Plane on time, new plane, nice crew."
Nadelen: "Ability to move seats."
Voordelen: "On time"
Nadelen: "We got sanatizer when boarding which was so small like a stamp, useless"
Nadelen: "Very very bad."
Voordelen: "i like the service"
Nadelen: "water free"
Voordelen: "The food options were amazing and the wine was very nice!"
Nadelen: "You must check in few hours before the flight. Checking in at the airport will cost you 35€. Besides that, the boarding took almost 40min and the seats are not comfy at all. That said, i would rather pay extra $50 and fly with normal company."
Voordelen: "Rien ma plus c’est nul wizair"
Nadelen: "Jamais je recommande wizair"
Voordelen: "Budget friendliness"
Nadelen: "Weirds sounds near first rows -- like compressor working or something"
Voordelen: "Prices on in flight purchases"
Nadelen: "Boarding was ridiculous, check in lady had no idea what an infant is and how their own app works. Suggested us to use the e-gate with an infant and angrily put us at the back of the cue. The infant wanted to breastfeed..."
Voordelen: "Friendly crew"
Nadelen: "Long check-in lines Seats uncomfortable"
Voordelen: "I did not had a seat"
Nadelen: "I did not had a seat"
Voordelen: "Once boarding started it was very fast and flight left shortly after"
Nadelen: "Seats are very uncomfortable"
Nadelen: "Both flues were really delay really disappointed"
Voordelen: "The crew was so helpful and nice"
Nadelen: "I was happy with everything"
Voordelen: "Personnel très sympa"
Voordelen: "1h20 de retard c’est inadmissible"
Nadelen: "Seats are terrible."
Voordelen: "Nous sommes partis et arrivés à l'heure"
Nadelen: "L'attente à la porte d'embarquement mal signale"
Voordelen: "Très bon accueil pour le service fauteuil roulant. Horaires respectés, hôtesses à l’écoute du passager"
Nadelen: "le site Kiwi qui vend le billet pour la compagnie Wizz a été la cause du rachat d'une carte d'embarquement au prix du billet ! un scandale. Je n utiliserai plus ce site, qui est d'ailleurs fortement déconseillé par les internautes après vérifications. Kayak ne devrait pas référencer des ires aussi peu sérieux, c'est dommage pour sa notoriété..."
Voordelen: "Flight arrived"
Nadelen: "Flight left vaguely late, air stewardess disappeared into the cockpit for 50 minutes. Hmm, I wonder what she was doing in the cockpit. Whatever she was doing she wasn’t helping the cart so I only got my food 20 mins before landing approach. Air pressure was weird too, nice American lady next to me had problems with her ears more than usual."
Voordelen: "I liked how the crew on the plane worked. Very nice."
Nadelen: "I didn't like the tedious boarding process when we were all herded into a very confined space. Also there was a cabin baggage issue that came up that might have been avoided if the new policy would have been made more obvious during the ticket purchase process."
Nadelen: "Lost luggage. 3 days since and still no luggage.And they don't have a customer service phone number that I can call. Very dissapointed. I guess that's what you should expect from a low cost flight company. I will never book a flight with them again."
Nadelen: "2 hrs late and we missed all our following connections as a result."
Voordelen: "The crew was very nice. The flight was ok"
Nadelen: "Not much of a food choice.."
Voordelen: "On time boarding, departure and arrival. Smooth flight. Better than Ryanair."
Nadelen: "Seats were horrible. Narrow, no leg room and awfully uncomfortable. Worse than easyJet."
Voordelen: "Flight was delayed. I missed my train home to Ipswich. Long journey home ver late at night"
Voordelen: "2 hours delay. Not much one can do about this. The flight was good in general, 3* only due to the delay."
Nadelen: "2 hours delay. Not much one can do about this. The flight was good in general, 3* only due to the delay."
Nadelen: "FUYEZ WIZZAIR.... quels escrocs!! on a du payer près de 150€ en plus à 3 pour nos cartes d'embarquement car nous n'avions pas pu le faire en ligne (leur site ne fonctionnait pas!) et le gars nous explique "c'est normal, c'est ça les compagnies lowcost" on ne nous y prendra pas deux fois!"
Voordelen: "Mobile app is very good, but just allow you to download boarding pass on PDF version right at the moment of the check in"
Nadelen: "They didn't let me flight. Even that I did the online check in 24 hours before they didn't send me the boarding pass on PDF format via email. Also there were no way to download it from the mobile app or the website. I was in the airport 2 hours before and they didn't want to print it for me even that I showed all the online check in confirmation. They requested that I pay €35 Euro for the airport print. I submitted a complain and hope to get a credit or refund. Confirmation code: L3QZWB"
Nadelen: "Man at the checkin did not have a clue that WIZZAIR flight was delayed at 05/04/2018. I missed meeting with my family. Waited for a long time at boarding gate."
Nadelen: "Very long queues at boating in Charleroi airport"
Voordelen: "The staff - friendly, polite,, helpful and a nice uniform! No silly uncomfortable and unsuitable as in some airlines. Reasonably clean. Good price for a glass of wine and pac of dry fruit."
Nadelen: "Unable to understand tanoi messages - mumbling & too fast. Could not make out most of what staff said including why there was an hour's delay and safety procedures. If i were to bring an oversized and too heavy handluggage on board no doubt I wouldn't get away with it ! However the number of large and heavy bags passengers brought on board last night was ridiculous . It was a real struggle for people to find lockers for.their bags. Some people had quite a few. Delays take off and creates unnecessary chaos. Couldn't understand why I had to pay to check in online, obviously missed that when bookrd. Although I recall reading that it will cost if you check in the airport- so most likely my error. No facility or button to print boarding pass once checked in. No contact us button - I would like to change seat I booked for return but cannot see how to do this on line."
Voordelen: "Quickest in & out procedure at both BUD and LTN in a long time and a super pretty flight attendant."
Voordelen: "The people are very rude no cooperation"
Nadelen: "The crew was very rude"
Voordelen: "Price price price"
Nadelen: "Messy boarding"
Voordelen: "grea air line always on time staff are friendly"
Voordelen: "Cabin Crew and Pilot did their best"
Nadelen: "Flight was delayed and landed in Birmingham instead of Luton, due to Luton being closed at midnight"