Same very helpful crews good job
I like the services, food on board is very good too.
Voordelen: "I like the spirit of Christmas in some of the staff."
Nadelen: "Board people by section instead of a madsive line."
Voordelen: "One of the JAL ground crew was fantastic at Narita airport. I didn’t have enough time to get on my next flight. She provided me full assistance to take me to the connecting flight gate on time."
Nadelen: "Several flight attendants gave me wrong drinks."
Voordelen: "The seat was very spacious"
Nadelen: "More space to put things"
Voordelen: "Les repas, le sens du service, la communication."
Nadelen: "Le confort des sièges un peu vieillot, le choix de films."
Voordelen: "JAL operates with incredible efficiency."
Nadelen: "Entertaining in English"
Voordelen: "Seating and service"
Nadelen: "Flight to Haneda airport not Narita"
Voordelen: "All of the crews were polite and friendly, and the food was tasty."
Nadelen: "If there're more variety of movies, that would be great."
Voordelen: "The crew was very friendly and cheerful. The beverage selection was very good and the food was decent. The on board entertainment is some of the best around. The boarding efficiency of JAL is the best I have seen."
Voordelen: "The flight crew"
Nadelen: "More space"
Voordelen: "Polite crew, got our selected seats, clean"
Nadelen: "WiFi didn’t work"
Voordelen: "Very professional staff, smooth boarding process."
Nadelen: "Uncomfortably hot throughout flight. My entertainment system was out of sync, so some movies wouldn't play and the others would link to something completely different. My companion's systems appeared to work fine, so we took turns switching seats to use the one entertainment system."
Voordelen: "Spoke english"
Voordelen: "Staff and service good"
Nadelen: "777-300 plane business class very old and tired"
Voordelen: "Service was excellent and seats were comfortable."
Voordelen: "The flight attendant and staff was extremely nice and accommodating. Japan airport is updated with excellent facility and flight transferring was easy."
Nadelen: "Tight seating."
Voordelen: "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), and entertainment is solid (although the English movie selection was not that large). I would definitely recommend JAL to others."
Nadelen: "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."
Voordelen: "We had a 4,5 hours delayed.. :("
Voordelen: "JAL is hands above any of the American airlines....so polite, helpful, diligent and graceful. Food much better as well, and newer planes."
Voordelen: "Space between the seats."
Nadelen: "Color of the seats."
Voordelen: "nice flight."
Voordelen: "The staff are very friendly and accommodating. The food is superb. It doesn't seem like we had a long flight because of the great service."
Voordelen: "Customer service was on point . Thanks Again !"
Voordelen: "I love everything from JAL"
Voordelen: "Ms Yoshinaga went out of her way to make sure everything was smooth for my experience."
Voordelen: "Food and entertainment was good."
Nadelen: "Because of some system updating we were unable to check in online and had to wait until we got to the airport to select seats. By then, there were no decent seats available. My bladder nearly burst because the guy next to me slept the whole time. They say it will take 3 weeks to update the system. This is a terrible level of customer care."
Voordelen: "JAL et ANA restent au sommet en terme de services, ponctualité et qualité du vol."
Voordelen: "They did their best to put me pn another flight to Norfolk buf it wasn't straight through"
Nadelen: "Missing my last fight straight home because of very slow US Customs...)0"
Nadelen: "Everything was great!"
Voordelen: "The service was great. Food was delicious,"
Nadelen: "It was a bit too warm in the aircraft."
Voordelen: "Bought my ticket in June, when I could access the AA site for my seat selection, it wanted $18 to $35 to make the seat selection. We chose to get the assignment at the airport, but could only get it at tge gate. Made me feel like I was flying standby!"
Voordelen: "Simply excellent !!!"
Nadelen: "I reserved Korean air but it was Japan air line. I was really difficult to web-check in to find my reservaiton."
Voordelen: "I was highly impressed with Japan Air's staff both at the gate and on the flight. It was incredible customer service. I get really anxious with flying and traveling in general and was so eased just by their friendliness and organization. Thank you! I also forgot to write a review but my flight from San Diego to Tokyo on June 27 was also amazing. I was really stressed out over some logistics of my trip and the people at the gate in San Diego were so helpful!"
Voordelen: "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
Nadelen: "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."
Voordelen: "Airplane is well kept. Snacks are available near the beverage area."
Voordelen: "Flight crew are very courteous and helpful. Comfortable seats and better leg room space in the economy section."
Nadelen: "We were delayed and stayed in the plane for 3 hours and flight was almost cancelled. Could not really understand why there was a delay or why it would have been cancelled."
Voordelen: "Everything! JAL employees go above and beyond to deliver perfect customer service with a genuine smile."
Nadelen: "Nothing! No complaints here"
Voordelen: "The flight's timing and airports are perfect for a short weekend getaway between Seoul and Tokyo. JAL service is also perfect!"
Voordelen: "Seats in cos are comfortable and plenty of leg room compare to US airlines. Food selection is very good as well as the service. Flight Attendants were very friendly and attentive. Will fly JAL again!"
Voordelen: "L'équipage est très avenant et n'hésite pas à parler un anglais compréhensible pour les étrangers. Mes deux vols n'étaient que de 45min mais nous avons eu droit à un accès wifi et une collation (boissons). Ponctuel et pilotage souple."
Voordelen: "Food and drinks"
Voordelen: "The flight staff was excellent on my flight back to JFK. They were very attentive and kept a smile. There was never a time where I felt uncomfortable. There was open seating on the flight and the staff allowed passengers to relocate for increased comfort. It was a nice flight."
Nadelen: "The food on my flight was just ok. Going out to Japan the food was pretty good and I really enjoyed it. I was a little disappointed on the way back."
Nadelen: "Food is not that good"
Voordelen: "They provide us slipper for in flight comfort"
Nadelen: "Old aircraft"
Voordelen: "Flight was all good, entertainment is great."
Nadelen: "It took an excessively long time for baggage to come out and the local staff was unapologetic. Well over an hour after going through immigration. The service in Narita was significantly better. I'm American and have come to accept poor service, but I can't understand why passengers must pay for a cart to carry their luggage - especially on international flights, before any opportunity to exchange currency. Surely the airlines have some say in this..."
Voordelen: "Crew service is excellent!"
Nadelen: "The seat is really cramp and tight!"
Voordelen: "Clean plane and comfortable seats."
Nadelen: "Complementary snack to go with free beverage."
Voordelen: "Always excellent Japanese service."
Nadelen: "No entertainment system, only one channel for everyone in the middle of the airplane like in the 80's. No reclining seats, sit straight only, but decent leg room, unless you are taller than 6ft."
Nadelen: "Food was great, flight attendant were very friendly and helpful and eager to make sure I was comfortable, ANA rocks as a awesome carrier; my goto airline when it’s time to cross the pacific again"
Nadelen: "Retard. Aucune explication ni excuse"
Voordelen: "J'ai réservé et payé mon billet chez Ana : vol exploité par Swiss, dont la qualité est moindre. Impossible de réserver un siège à l'avance. Je ne volerai plus jamais avec Swiss !"
Nadelen: "Les repas étaient franchement mauvais. Brocolis à l'aller et au retour... pas de baguettes sur un vol en joint-venture avec ANA et plein de passagers japonais"
Voordelen: "Avion vétuste et service minimum, pas même un verre d'eau !"
Nadelen: "35 minutes de correspondance entre deux vols, aux deux points opposés de l'aéroport, c'est clairement trop peu,"
Voordelen: "Le repas principal, le choix de films, la route par le nord ( magnifiques paysages de banquise)"
Nadelen: "J'aurais aimé pouvoir prendre connaissance à l'avance des menus à choix. Là il fallait choisir au moment du service"
Nadelen: "Better seats and food. More water please"
Voordelen: "The crew was so kind and helpful, the kind of people I wish that I could have spent time to get to know."
Nadelen: "It would have been really nice to have taller seats. I’m only a little over 6’3” with shoes on and the seats were still quit short and uncomfortable for me."
Voordelen: "Crew was good"
Nadelen: "The way they board"
Voordelen: "The whole process from boarding to exit was perfect. The seats, the food the service was great"
Nadelen: "The movie selection is somewhat weak"
Voordelen: "Honestly everything went really well. Like the title say, it was easy booking, a great price, and I got some wonderful memories to bring home."
Nadelen: "I did think about changing my departure time but the ticketing agency didn’t relly quickly enough so I was stuck. Luckily it worked out."
Voordelen: "The cabin crew was always found to be welcoming and co-operative attitude. Rest Rooms (Toilets) were found to be clean whenever visited."
Voordelen: "The staff are so friendly and helpful. The seats in premium economy are perfect for long flights and the food was great."
Nadelen: "Nothing bad"
Voordelen: "Both segments Houston to Narita and Narita to Vietnam were pleasant. The seats are spacious, food was fine (nothing exquisite but good enough!). Flight attendants are very attentive. Waster and snacks were provided between meals."
Nadelen: "It was difficult to understand English announcements on board. Also there wasn’t adequate instructions in Vietnamese. Majority of passengers are Vietnamese family with small children. My suggestion is that instructions in Vietnamese should be made more often to avoid chaos particularly when deplane."
Nadelen: "No available slippers for economy class. I’m a star alliance gold and other star alliance airlines member provide the said amenity."
Voordelen: "The food, choices of entertainment, and the crew"
Voordelen: "Pleasant crew, good food. Standard flight as one would expect."
Voordelen: "Crew was very nice and accommodating ... refreshing change."
Nadelen: "Hoping for different movies on the long flight back...and less R rated ones...some different games (like trivia) would have been nice."
Voordelen: "Easy checking process. Friendly staff"
Voordelen: "Overall it was a great experience. I enjoyed the food, the flight attendants were very nice, and I enjoyed the amenities as well."
Nadelen: "The flight back was amazing. The trip from Chicago to PHILIPPINES was good as well, though the plane was real small on the way to Manila."
Voordelen: "Boarding priority with kids, food choices, flight attendant so nice ans caring, kids friendly and child meal is nice and tasty"
Nadelen: "Very limit kids entertainment"
Voordelen: "Prepackaged sandwiches were so so. Crew were friendly and helpful. Leg room was pretty good. Bathroom had a lot of amenities."
Nadelen: "The seats are kind of flat."
Voordelen: "There was a air hostess I wish I knew her name I was seated at the very back she really took care of me she thought I was sick she kept asking me am I ok Flyer NH 175 LAX / Nairta because I did not eat at all the food was good don't get me wrong all Airlines should have people like her"
Nadelen: "My flight arriving Narita was lat but I was taking care everything was a range excellent again"
Voordelen: "The extra inches were nice. Fairly comfortable seat. And the ice cream was a nice treat."
Nadelen: "I thought I would get a little more than a few extra inches in Economy Plus. Maybe an overnight packet (ear plugs, eye mask, toothbrush?) and/or a foot rest for the extra money, but it was literally only a few extra inches of space."
Voordelen: "Ana est loin devant Air France"
Voordelen: "Overall comfort was good"
Nadelen: "Drinks like fruit juices were given in too small portions like a quarter cup by stewardess; as if the drinks were being saved or rationed Not much choice for movies. Movies were not well selected"
Voordelen: "La compagnie est géniale! Rien à dire!"
Nadelen: "Small plane. No cabin space for carry ons."
Voordelen: "I'm always in awe at how the crew operates, everything is tidy and the services are efficient and utmost hospitality. Look forward to flying with ANA again."
Voordelen: "Crew onboard and in Brussels where very nice and efficient."
Nadelen: "Plane was nice and clean but they should upgrade the standard of the food and there movie selection."
Voordelen: "Good food and cabin service. Accommodating in connecting flight arrangements."
Nadelen: "Left an hour late because of slow ground service and poor scheduling. Extremely uncomfortable seats."
Voordelen: "I slept through the flight from take off to landing."
Nadelen: "The cranky infant a few rows behind."
Voordelen: "Ground staff was very helpful, we had an overweight luggage and they kind out provided a complementary package box to redistribute the weight instead of charging us extra baggage fees. The flight attendants were caring and offered great service. The entretenimient system on board was easy to use and had a large library of movies."
Voordelen: "Everything flight crew exceptionally nice food and snacks were great flight was smooth other airlines should take a cue from ana even use chilled silverware when serving food not plastic ware like the other airlines no attitudes just awesome service just like it should be ."
Nadelen: "nothing everything was awesome hope I fly ana again sometime ."
Nadelen: "Felt very cramped, seats very close together, headphone jack comes out of the side of the armrest, should come out the front of the armrest, I busted the ends off of two of my headphone cables."
Voordelen: "Food was good, the crew were kind, nothing less than one expected and nothing more either"
Nadelen: "Not much of a choice when it came to films"
Voordelen: "The friendliness of the crews and the cleanliness of the rest rooms."
Nadelen: "The delay before taking off."
Voordelen: "Food and movies options."
Nadelen: "Not enough help to put my carry on on the overhead luggage storage."
Voordelen: "All staff were very helpful and polite!"
Voordelen: "Excellent service, free new release in-flight movies, comfortable seating, plenty of food and drink included."
Nadelen: "Very hard landing."
Voordelen: "I slept most of the way home so didn`t use the entertainment."
Voordelen: "Most all."
Nadelen: "Old business class configuration. Today, expectations are for lie-flat chairs, especially for longer flights leaving at very early hours."
Nadelen: "It was very warm on the plane."
Voordelen: "Japanese quality is good quality"