La boufe et l’équipage très cool seulement il fallait payer une petite bouteille de vin à 7 euros
Notre départ et notre arrivée étaient à l’heure. Nous étions bien servis par les membres d’équipage. Malheureusement, moins d’espace dans ce modèle d’avion que dans les modèles plus récents. Les écrans installés dans les sièges fonctionnent très lentement, donc pas beaucoup de divertissement pour le vol de 8 heures
Les membres d’équipage ont été attentifs. La qualité de repas- à améliorer
Transit à Frankfort : horrible !
Encore et toujours du retard, nous avons du changer de vol puis d'avion, imprimer de nouveaux billets et n'avons connu nos places qu'au moment d'embarquer
J'ai manqué ma connection en dépit des assurances de l'équipage. 6 heures d'attente.
Vol retardé (+ d'1 heure), pilote qui annonce que les autres vols à Frankfurt sont aussi retardés, donc qu'il sera possible tout de même de continuer le voyage. Annonce qu'un employé de Lufthansa va nous attendre pour nous aiguiller. Rien de cela ne s'est passé. La seule chose c'est que j'ai manqué ma connection, à peu près 8 heures de retard. Inacceptable
Le fait de refuser de servir un deuxième verre de vin sous prétexte d’effectifs réduits à cause de la pandémie, Servir de l’eau ou du vin ce ´n’est pas plus difficile ! Aucun choix de repas et une bouillie trop cuite qu’ils osent appeler pasta. Personnel de bord particulièrement expéditif et antipathique. Le pire long courrier de ma vie.
Nadelen: "Racists bastards!"
Voordelen: "Very smooth flight. Everything was perfect."
Voordelen: "Good crew, comfort and timing"
Nadelen: "I got what I expected"
Voordelen: "Lufthansa is an airline in a different class altogether. Can not compare with any commercial airline that flies to Europe"
Nadelen: "Great food, comfortable seats, enjoyed the whole 11 hour flight."
Voordelen: "Le personnel était parfait et proposait de l'eau régulièrement."
Nadelen: "Le repas n'était pas très bon et j'ai eu faim"
Nadelen: "LA NOURRITURE POURRRAIT ÊTRE BEAUCOUP MIEUX"
Voordelen: "le personnel"
Nadelen: "respecter l'horaire. la recherche a été faite pour un vol avec bagage enregistré inclus. seulement aprèes l'achat on a pu voir que c'était un light fare"
Voordelen: "In-flight crew was friendly, the food & beverages were OK and there were plenty of in-flight entertainment options."
Nadelen: "They double charged the baggage fees: I prepaid in advance but upon checking in for the return flight the representative wasn't able to locate the appropriate information, although I had a printed copy of the confirmation email they sent. I had to pay for it again which is a lousy experience."
Voordelen: "Le service"
Nadelen: "La nourriture, le retard"
Nadelen: "Went First Class. What a joke! Coach seats & service. Only difference is they leave the middle seat empty. This appears to be the European standard (we flew on 3 different airlines) for 1st Class within Europe flights. Save your money, fly coach within Europe."
Nadelen: "Parfait rien a dire"
Nadelen: "Toujours un plaisir de voyager avec une compagnie de renommée."
Voordelen: "La grande attention et disponibilité du personnel cabine"
Nadelen: "Quelques soucis avec le système de divertissement,"
Voordelen: "Voler pour la première fois sur un à 320 NEO !"
Voordelen: "Très Correct"
Nadelen: "Rien !"
Voordelen: "Personel très pro"
Nadelen: "Films et divertissement"
Voordelen: "Personel très réactif"
Nadelen: "Les films et divertissements"
Voordelen: "Mauvaise information"
Voordelen: "On a eu 3 h de retard ... l’avion n’était pas plein donc attendu l’autre vol"
Nadelen: "Mauvaise info"
Voordelen: "Confort de l'avion et amabilité de l'équipage"
Nadelen: "Un peu déçu par les repas J'en avais un meilleur souvenir"
Nadelen: "les faits d‘être m‘a fait loupé la suite de mes transports"
Nadelen: "les retards"
Nadelen: "Le vol est largement en retard !!!!!"
Voordelen: "Embarquement très rapide, vol ponctuel."
Nadelen: "Le repas était franchement mauvais. Il n'y avait pluplus de deuxième choix"
Nadelen: "Les informations à bord etaient incompréhensibles"
Voordelen: "The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight was short but pleasant."
Nadelen: "The long lines. After check in and security, boarding could have involved less of a standing and waiting, with a bit of ahead communication that could be attained. For instance indicate the order of boarding, time until boarding, and place where the passengers from rows 50-70 should form ia line..."
Voordelen: "Qualité du service en général: bon Et comme à leur habitude ils proposent un avion récent."
Nadelen: "Avion surbooké, j'ai été séparé de ma compagne comme beaucoup d'autres passagers... Mauvaise expérience de vol surotut pour 12h de vol. Le personnel de bord à fait son possible pour nous servir au mieux mais on sentait qu'ils étaient un peu débordé."
Voordelen: "All good - Lufthansa even handled an unexpected air traffic delay well, meaning my connection still worked. Great price too - booked at short notice and Lufthansa business was half the price of BA. Far better device too."
Nadelen: "No negatives."
Voordelen: "Équipement de divertissement excellent. Personnel souriant"
Voordelen: "Beaucoup de compagnies aériennes auraient intérêt à suivre l’exemple de Lufthansa."
Nadelen: "Un retard de plus de trois heures. Mais au moins, on nous a informés et donné de l’eau et des grignotines."
Voordelen: "Flight on time, good service, helpful staff"
Voordelen: "Crew very nice and carefull"
Nadelen: "My luggage was destroied ;-("
Voordelen: "I always had a great experience with Lufthansa."
Voordelen: "Staff was very polite, helpful, and attentive. Our flight left late due to a delay with the plane, and the flight attendants were very proactive about informing passengers about making connections and doing all they could to help."
Nadelen: "All good."
Nadelen: "Changement de siège... Déplace au dernier rang de l'avion.... Sans me prévenir de cela....."
Voordelen: "We originally paid for seats a month before and were told to move seats because the plane was full. Plane was not full. Would like refund."
Nadelen: "Customer service"
Voordelen: "Lufthansa has it all together and knows how to fly. I recommend to everyone!"
Voordelen: "that I succeeded to get home"
Nadelen: "air conditioning in the plane"
Voordelen: "The flight was on time - which is unheard off"
Nadelen: "The food was eatable - but not really good"
Voordelen: "The check in was very rude and moody for no reason. He was not accommodating with the seating arrangement"
Nadelen: "Ask the staff not to be so moody for no reason at all."
Voordelen: "Seating availability at check in no"
Nadelen: "No tv"
Voordelen: "The seating availability at the check in time"
Nadelen: "The TVs never worked"
Voordelen: "quick boarding (small plane, not many people). appreciated a free meal in economy class on a 1hr flight. Wow! relatively easy check in for my luggage."
Nadelen: "better signs regarding luggage check in, better seats. gate number changed many times. confusing and hard to hear announcements"
Voordelen: "Finally not much delay"
Nadelen: "No AC in hot weather in the bus and on the plane for half an hour before take off."
Nadelen: "DO NOT FLY THIS AIRLINE they lost my luggage on this flight and their customer service won't even answer the phone. I'm not sure if I'll ever get it back, AVOID AT ALL COST"
Voordelen: "It was nice"
Nadelen: "more movies to be purposed ))"
Voordelen: "The boarding process was not clear. I was not able to add luggage during check in and it said it was included for one piece up to 23 kg. Though my bag fit those requirements I was forced to wait in a separate line and pay 50’euro. The lines were wrapped around and not clearly marked for each flight."
Nadelen: "Check in process both online and at the airport. The seats on the aircraft."
Voordelen: "Good crew, attentive, courteous, communicative !!"
Nadelen: "Have the screens work ...."
Voordelen: "seats were confortable"
Voordelen: "Free WIFI, entertainment is good"
Nadelen: "The entertainment"
Voordelen: "The whole process was very enjoyable in the flight was really nice I loved it"
Nadelen: "I am not used to going through Baggage Claim and then checking in again at airports but after I figured it out it was ok"
Voordelen: "That I didn't die in Chisinau"
Nadelen: "Spending the entire time I was in Chisinau at the airport vomiting by some out building on the edge of the property. TAROM gave me food that made me sick. On the flight back, a bunch of people were handing those sandwiches back to the stewardesses after looking at them. Now I know why. I went to 25 countries on this trip, and this was low-light number either A1 or A2, depending on how the other thing shakes our financially. I had 3 flights on TAROM, and only one of them sickened me to the extent that I had to throw up."
Voordelen: "the plane landed on time"
Nadelen: "luggage came late"
Voordelen: "Great crew."
Nadelen: "The flight was delayed and I almost missed my connecting flight."
Nadelen: "there is just one main meal that contain ham meat , and am Muslim so I cant eat ham."
Nadelen: "The flight was 1 hour late to depart"
Voordelen: "no other choice to fly amsterdam"
Nadelen: "no entertainment"
Voordelen: "Boarding was good, flight and landing"
Nadelen: "Had to go through security check in Istanbul"
Nadelen: "no entertainment"
Voordelen: "We had 2 flight attendants (females), one very pleasant and helpful, the younger was alright, I guess she was just ok, not going the extra mile or anything, nor smiling."
Nadelen: "I was the first one to use the rear restroom and it had a terrible smell - not clean. Not impressed. No entertainment."
Voordelen: "Check in , flight info at airport great !"
Nadelen: "No choice for food."
Voordelen: "Food,staff,easy check in.everything worked perfect."
Voordelen: "Everything was excellent"
Nadelen: "The stuff was outstanding"
Voordelen: "Right on time. Old plane very well mantained and pilots and crew made the flight very pleasant."
Voordelen: "At check in we were given a window and middle seat, even though I had requested cross aisles, as my wife has a bad knee. The aisle seat was taken by a very large man (I also am large). The flight attendant saw some empty seats in another row and moved the person in the aisle seat to that row. He's A-1 in my book."
Nadelen: "Check in agent was very unpleasant and didn't give us the seats I had requested - unhappily I didn't notice this until we were past passport control."
Voordelen: "Personnel aimable et serviable, bon état de l'appareil. Cabine propre."
Nadelen: "Petit sandwich pas terrible mais toujours mieux que rien ..."
Voordelen: "Punctuality, politeness, cleanness"
Nadelen: "Food, but not so important for me ."
Nadelen: "It was impossible to make the check-in online. I had to go to the airport very early. The lady at the check-in desk said that my name was NOT in the system, nor was my flight reservation. She had to look up by the ticket number (highly unusual, she said). The seats were apart for me and my wife, despite the fact thet I had chosen together seats when I made the booking. Next time I will think twice before I go for Kayak or Brussels Airlines (for example, they don't have Bucharest Airport on their departure list on the B.A. website... after all, Romania is a E.U. country!) The second flight took off after 20 mins. delay, and landed w 15 mins. delay."
Voordelen: "excellent flight attendants. Fast flight to make up for delay."
Nadelen: "Smaller seats than other airlines. Plane was dirty. Landing was rough and downright scary. delayed flight"
Voordelen: "Nice crew, roomy seats"
Nadelen: "Boarding the plane with a bus was a waste of time and exposure to fumes."
Voordelen: "The food was great, staff nice, generous, and accommodating. Plane comfortable."
Nadelen: "Boarding often takes a long time, and/or flight is delayed."
Voordelen: "Avion a l'heure, conforme à ce qui était prévu Personnel aimable et souriant"
Voordelen: "Great price, no bag fee, nice crew, comfy ride"
Nadelen: "Mediocre food, no entertainment"
Voordelen: "Great price, nice crew, decent flight overall"
Nadelen: "The food was terrible! No entertainment system"
Voordelen: "That I landed safely and nothing happened."
Nadelen: "I felt I was on a very outdated plane, so safety was a concern...luckily everything was good just old seats and service was not special at all."
Voordelen: "Friendly crew"
Nadelen: "Long wait on the bus out to board the plane"
Voordelen: "The sandwich was yummy."
Nadelen: "Everything was fine"
Nadelen: "There was no entertainment, but that was O.K."
Nadelen: "Typically a beverage Is offered before take off. This flight it was not offered till the breakfast came out. May have been due to late start to boarding process"
Voordelen: "The plane had a 50 minutes delay. The reason was "tehnical problems". Actually, 3 persons boarded 40 minutes late, so we all had to wait for them. That was so unfair."
Voordelen: "CREW IN BOTH FLIGHTS WAS NICE AND HELPFUL"
Nadelen: "NO AIR CONDITION DURIND THE FLIGHT (WAS BUT DID NOT DO ANYTHING)' MIXED FOOD (CHEESE AND CHICKEN TOGETHER AND NO WAY TO ORDER IN ADVANCE), VERY NICE CREW BOTH SIDED BUT RUDE GROUND STUFF IN ROMANIA,"
Voordelen: "The low price, the small plane, the food and drink."
Voordelen: "The airplane was in a good condition"
Nadelen: "Crew members bored, without any mood of working"
Voordelen: "On time!"
Nadelen: "No entertainment"
Voordelen: "the crew on board was very nice and friendly , sitting was good"
Nadelen: "we had an un announced delay ,there was not mention priority business class while boarding and food on board was not a nice choice"
flight was 1 hour late. from the gate to the airplane we had to take a bus. boarding in a disorganized
It was more then four hours delay!
Voordelen: "The crew was really great, seats like in any Airbus (I guess better then Boeing)"
Nadelen: "Very old movies as entertainment."
Nadelen: "The food was very poor, the staff hardly offer any liquids through out the flight."
Voordelen: "The aircraft and crew were professional and courteous. The food was ok."
Nadelen: "1st, neither seat that I selected when checking in were given to me. 2nd both aircraft took off late for no apparent reason. 3rd When waiting to board in Warsaw, I was almost bitten by a large pit pull that a passenger was bringing into the cabin as a comfort animal. When I and several other passengers question the desk at the gate about the bringing a large vicious dog into the plane, we were told they were to busy to deal with us even though they were just standing there doing nothing. I have never seen such rudeness towards passengers as I did at that gate. I will take a ship across the Atlantic before I go through Warclaw again."
Voordelen: "Seat was very uncomfortable, crew was very busy and unprofessional, had to ask for a cup of tea 5 times never had it. Will never ever use LOT again."
Voordelen: "The Crew"
Nadelen: "Free food"
Voordelen: "Crew member were nice people and helpful"
Nadelen: "Information about delay of flight, food and boarding process"
Voordelen: "First flight was delayed and we missed flight to Toronto"
Nadelen: "Departure on time"
Nadelen: "Give more informations if there is any problem or schedul"
Nadelen: "It would’ve helped to land at the airport for which we booked the ticket. Landing 2 hours away didn’t help and the airline did not provide any compensation"
Nadelen: "Tight seat places. No food unless paid for."
Nadelen: "Don't cancel the flight and ignore customers when trying to re-book flights."
Nadelen: "2,5 hrs late at departure. Lost valuable time in Warsaw, could have had a few more hours to explore the city"
Nadelen: "Flight was delayed 1.5 hours. My seat was changed from the front of the plane to the back."
Nadelen: "Nous avons embarqué à l heure mais ensuite nous avons dus attendre plus de 20min pour attendre la connection de deux passagers"
Voordelen: "The service, food and seating were beyond my expectations."
Nadelen: "Toronto airport disappointing. We arrived one hour esrly, but the gate the toronto airport told us to go to was broken so we had to wait for over one hour on the plane. Then the plane was moved aside and we walked to the bus that drove us to the airport. No luggage information given airport Toronto"
Voordelen: "the crew was very good, the seat could be a bit bigger in economy class"
Nadelen: "Very poor English for rhe crew. Not all of us speak Polish. The crew was rude."
Voordelen: "Free Services very good"
Nadelen: "It is hard to believe that embarking/disembarking a plane from an European capital to another is still done by bus in the year 2019. Moreover the security check in Warsaw was painfully slow and I almost missed my conection to Toronto."
Voordelen: "Je n ai pas réservé ce vol et je ne l ai pas pris!!!! Calmez vous!"
Nadelen: "Quand vous avez un bug corrigez le au lieu de tourner autour du pot!"
Voordelen: "The service was top notch, the entertainment selection was great, and the meals were excellent. Free beer and wine on long flights. The engine noise on the Dreamliner is incredibly quiet."
Nadelen: "The seats aren’t the most comfortable. On a long flight no matter what you need to get up and move around."
Nadelen: "need to move away from stereo type attire and serve the customer"
Voordelen: "The flight to Chicago was ok, but the crew (how the flight tender behaved) was at some points ridiculous"
Nadelen: "Poor behavior of the flight tender, no humility, poor respect, disgraceful... also the seats in the toilet are defective (all of the passengers noticed this) - the plastic covers when you lift them (open) do not keep vertical position, they always fall down what is very annoying (how can you use the toilet if the cover is falling on your back all of the time?)"
Voordelen: "I liked the quality of the food and seat comfort. Crew were nice and worked efficiently."
Nadelen: "The delay. And entertainment. Poor selection and unit got cut off each time there was a turbulence. My unit stopped working and when I checked the other seat unit it was working. Luckily none was sitting there."
Nadelen: "On my former flight I have mistakenly left in the aircraft ( flight 156 to Warsaw) a light blue purse , I have sent 2 inquiries to LOT , with no response"
Voordelen: "Les vols à l’heure, l’ensemble du voyage qui globalement bien déroulé"
Nadelen: "Aucun divertissement en français dans l’avion qui était pourtant neuf et dernier crie. Les films en japonais, bref à revoir."
Voordelen: "On vote pour le thème magnifique merci beaucoup"
Nadelen: "Every time Lot plane delayed!!!"
Nadelen: "The plane was having a 25 minutes delay before leaving. It will be nice to offer some chips also as a curtesy"
Voordelen: "Normal in-flight service but nothing special."
Nadelen: "Small plane."
Nadelen: "Delayed flight from Toronto to warsaw by 2 hours, then delayed flight from Warsaw to Rzeszow by 7 hours due to no room on the plane."
Voordelen: "most everything was fine especially since I had a short connection in Warsaw but they made me pay 20 euro in Bucharest, ROMANIA for my piece of checked baggage (it was less than 23 kg) & according to my itinerary it should have been free so in a sense I feel cheated & robbed & it does not leave a good taste in my mouth about using you or them in the future (I have the receipt for 20 euro & would like to have that money refunded) Steve Young"
Nadelen: "most everything was fine especially since I had a short connection in Warsaw but they made me pay 20 euro in Bucharest, ROMANIA for my piece of checked baggage (it was less than 23 kg) & according to my itinerary it should have been free so in a sense I feel cheated & robbed & it does not leave a good taste in my mouth about using you or them in the future (I have the receipt for 20 euro & would like to have that money refunded) Steve Young"
Voordelen: "Crew was great."
Nadelen: "No on-board entertainment."
Voordelen: "The flight was on time and the crew was great"
Nadelen: "All of my bags got left behind. We landed over 18h ago and there is still no information about them"
Voordelen: "Agréablement surprise qu'ils aient pris le risque de retarder le vol WAW - KRK pour attendre des passagers, même si du coup nous sommes arrivés quelques minutes plus tard que prévu à destination."
Voordelen: "Du personnel navigant très agréable et à l'écoute. Et un bon point supplémentaire pour le repas (;"
Voordelen: "Without any note all passengers were required to pay for their baggage, same price either it was 10 or 20 kg. Nobody send any information before about this extra payment!"
Nadelen: "The airport wasn't ready to except foreigners. The personal at customs hardly could communicate in English, always switching to Polish. The custom officer forgot return transfer ticket. So, I had in no time to ask at the check point tofi s my name in the list and give me another tickets. It was very stressful."
Voordelen: "Easy long travel very comfortable"
Voordelen: "Ground crew did a good job rescheduling and arranging hotel"
Nadelen: "The flight was cancelled"
Voordelen: "The actual flight was fine. The food was decent. The entertainment selection was good. The flight attendants were pleasant. We got plenty to eat and drink."
Nadelen: "We found out in Poland that my wife was missing an eTA number necessary for her to fly into Canada. With our previous flight delayed, the application did not process in time, and we missed our connecting flight. As a result, we were stuck in Poland for 24 hours, leading to lost sleep, added expense, and much frustration. Customer service in Poland was helpful but extremely slow. Many customers needed help and it took about an hour for each customer. We waited in line for hours. We were not charged for a new flight, but we did spend 10 exhausting hours in the airport before we had everything resolved and were able to leave and get a few hours of sleep."
Voordelen: "Comfortable and no fuss"
Nadelen: "We boarded about 10 minutes late"
Voordelen: "The initial flight was delayed and they sent an agent to escort us quickly through the airport and ensure we didn't miss the flight."
Nadelen: "The flight and the food All complete horror"
Voordelen: "Friendly staff, clean airplane, electrical sockets available."
Nadelen: "Flight was delayed. No efforts to ensure transit passengers are given priority. Spent hours waiting for the connecting flight."
Nadelen: "Long delay for departure"
No food or entertainment. Reasonable seats
We couldn´t get the boarding pass on line although we tried many times during the previous 24 hours. They made us to pay a suplement of 30 euros in the airport. We have felt cheated.
announcements in english. 5 hour delay, asked twice (and so did other passengers), but no updates in any other language.
Nadelen: "This really is more about the flight from paris to Bucharest: I’ve literally never experienced a worse ticketing and boarding process. Old planes, ride staff (even by remarkably curt and abrupt Romanian standards). Broken inline experience. Overall unpleasant. Seems to be flown only by Romanian families with hundreds of pounds of luggage. Like a caravan."
Nadelen: "I missed my flight because my previous flight was delayed 2.5 hrs"
Voordelen: "To be going home!"
Nadelen: "Female crew taking orders then taking ages to ring drinks a d they move on to others instead of finishing what they were doing. Then you're lucky if you get given 1 sugar and no spoon lol."
Voordelen: "The flight departed on time and arrived the same. The seat was a tad bit narrow for me but then I am a tall guy at 6'5". Crew was very professional. Ticket cost was a third of what the other airlines were offering for a Sunday fare. I'll definitely use BlueAir again!"
Nadelen: "I was not allowed to take the push chair on board even though on the inbound flight was ok to do so. I have purchased the push chair especially so I can take it on board. Disappointed."
Voordelen: "I canceled the flight 6 weeks ago, no refund issued."
Nadelen: "I canceled the flight 6 weeks ago, no refund issued."
Voordelen: "Everything was quite fast, we were like 15 min before the plan ready with boarding, but then somebody needed medical assistabce and we left 15 min delayed. But that's ok, it's nobody's fault. Baggage arrived very fast in Hamburg."
Nadelen: "A minus for the Crew because when we arrived in Hamburg, people started to open the baggage boxes although we were still rolling (like 5 min too early) and they didn't say anything, so more people were following. When we arrived, almost all the people who could, had the baggage already with them. This happened in the past but the Crew stopped the people on time."
Voordelen: "Stupid survey can’t eliminate category that doesn’t ajgpply"
Nadelen: "I was unable to check n online (although the process was intitated well earlier than 12 hours prior to departure). The system charged y credit card for a seat reservation and then crashed with an error, both on my phone and laptop browser. When I called at 9:00 am (when their offices are open) to ask for help with what happened, I received no answer other than, "the check in system has just closed. I am unable to help you in any way". I booked another flight with another carrier, and did not take this flight., not do I plan to book with them in the future That being said, it is not the job of the employee to defend a poorly working system. Services need upgrade asap."
Nadelen: "I have booked with 2 checked in baggage pieces. On check in I was told no baggage was paid and I had to pay 100€ for the baggage."
Voordelen: "Boarding was good, flight and crew were good, had refreshments and food which came as a surprise. Overall I had a very good flight."
Nadelen: "I liked everything"
Nadelen: "Appareil très dal, non nettoyé entre deux vols. Équipage peu aimable, services de restauration payant, ultra cher et sans possibilité de payer en carte bancaire"
Voordelen: "The added touches make all the difference! We didn’t expect free food and was delighted to receive breakfast. The chairs were much more comfortable than any other plane I’ve been on due to the adjustable head rest, and as a regular flyer to Cyprus, this made a difference. The sweets served just before landing is an excellent idea and something that we do need due to our ears, so this was appreciated. staff were attentive and pleasant."
Nadelen: "To have the menu and duty free booklet at the beginning of the flight would have been helpful."
Voordelen: "Flight Attendants very good"
Nadelen: "Dusseldorf to Warsaw: Boarding terrible including assistance and messaging. - Boarding chaos - Late flight out of Dusseldorf (about an hour) - Just before landing, pilot announced all connections would be made - (and even mentioned chicago) - Connecting flight was gone when I arrived at gate, and I was quick in getting to gate from prior flight - next flight caused 5 hour layover in Warsaw Warsaw to Chicago Boarding terrible including assistance and messaging. - Boarding chaos - Late flight our ot Warsaw (about an hour) - no messaging at gate about reason for delay - kept increasing departure by 5 minute increments; started at 16:40 ended 17:05 (I beleive) - once boarding was complete, pilot said delay was due to wait for connections (boarding was an hour and 15 minutes late). Very frustrated"
Voordelen: "They are more professional and helpful. Really seemed like they knew what they were doing. The flight crew was accommodating and polite. The plane was very comfortable"
Nadelen: "The plane seemed very old, toilet in poor condition."
Nadelen: "7hour delayin onnecting flight! Seats on plane torn and very uncomfortable, meal booked but no food available."
Nadelen: "Flight was rescheduled for 3 hours later than original departure. Check in opened less than two hours before the rescheduled flight time so everyone was stuck waiting at check-in for hours. We couldnt even go in and relax inside at restaurants or the gate because online check in wasnt available. Then the flight was further delayed with no news about when the new take off would be or why the delay. Finally boarded a tiny plane that had propellers and a loud take off, if you easily fright on planes probably not the best choice for you. And then someone started smoking on the flight and the attendants had to announce again that smoking wasnt allowed. On and off throughout the flight it smelled like someone was smoking so I wonder if it was even coming from the cockpit."
Voordelen: "Flight was delay by 1 hour consequently my luggage did Ot arrive with me to Katowice on top of that there is no more flights today from waw to kat with lot Airline"
Nadelen: "Serive to pay extra luggage very very slow"
Voordelen: "Le service et le personnel au top"
Nadelen: "Le personnel qui ne parle pas français L'embarquement par une seule porte"
Nadelen: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
Nadelen: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
Voordelen: "company gave out free drinks and snacks"
Nadelen: "They change the fly departing time with 12 hours before I was flying"
Voordelen: "Easy to book on phone no problems getting boarding passes etc."
Nadelen: "Could not amend my booking tried to check a bag online after printing out boarding pass. Had to pay £46 for a 11k bag each way."
Voordelen: "On time ,clean aircraft..."
Nadelen: "Crew was very serious...a smile can make a difference....."
Nadelen: "Flight was cancelled a week before and didn't get a replacement flight. Got half of my money back. Will never book a blue air flight again !"
Voordelen: "Flight on time . Attentive crew . Good price ."
Nadelen: "Lack of leg room ."
Nadelen: "The actual flight was good, but to try and check in on line is murder..the website needs a totally new revamp, both to & from Larnaca I was unable to check in on line. You enter all your details press confirm and it is supposed to go to the next instruction, but a message appeared then took you back to your previous page and you had to input all your details again..this happened many times before I eventually gave up."
Voordelen: "The flight was punctual"
Nadelen: "I got charged twice for luggage and couldn't get a refund"
Nadelen: "I had to make my own way home from Manchester.. plane diverted due weather."
Voordelen: "Leg room and reclining"
Voordelen: "On time , crew good... no complaints"
Voordelen: "free breakfast great staff"
Voordelen: "Cheap in price, unexpected free snack on outbound flight, relaxed attitude to luggage, both hold and carry on, chartered unscheduled flight after original was cancelled"
Nadelen: "The fact our original flight was cancelled and we were delayed by 7.5 hours. They communication from the airport crew was little to non and flight time changed 4 times. They even told us difinitively that we would board at a certain time only for us to actually board nearly 2 hours later. They, without a doubt, knew the rescheduled flight time but strung us on anyway - I believe this was so they could save money on hotels"
Voordelen: "Everything was awesome!!! I am going to buy only from you my next flights."
Nadelen: "The agent lady on the desk did nothing to help us get on our flight. She refused to identify herself. We intend to sue the company for the damages caused to us because of this bad attitude."
Voordelen: "I recomand to Everyone to use the airlines!!Very good quality"
Nadelen: "Nothing , was everything perfect!The stewardesses very nice"
Voordelen: "Reliable and friendly staff. Even offered a free soft drink and sandwich on a short haul flight."
Voordelen: "comfy seats and a breakfast thrown in !"
Nadelen: "not much"
Voordelen: "am ajuns chiar mai devreme, personalul foarte dragut si amabil , scaunul comod , mancare si bauturi bune."
Nadelen: "No online check-in. 1 hour waiting for nothing."
Voordelen: "First time flying with them. Strongly recommended!"
Voordelen: "Staff on board was friendly"
Nadelen: "Planes were late Issue with on-line check-in Non responsive contact center at high cost per minute Absolutely inadequate space for knees, am 1.93 and my knees were stuck all the way during the flight although I had upgraded to a seat with better space. Old aircraft"
Voordelen: "The service was OK, we flew on time and the flight itself was pleasant."
Nadelen: "The interior of the aircrafts looked old and a bit dirty. The feeling is that you are flying on a poor low cost service."
Voordelen: "I was surprised and pleased as well that the flight attendant listen to me when I mentioned that it's very cold in the cabin and in less than 30 minutes the temperature was changed and bearable"
Nadelen: "Not applicable"
Voordelen: "The crew is very good"
Eveything as expected, professional and on schedule
A321 n’en confortable et personnel serviable
Ce qui m'a plus. Le professionnalisme du personnel, le sourire au rendez-vous. Pourquoi ne pas proposer (ou vendre un magazine) à bord ?
Je n ai pas pu embarquer tout simplement car le vol était retardé de plus d'une heure, ceci a eu une répercussion sur ma correspondance je me suis vu contraint d'annuler les deux vols Je vous déconseille fortement de passer par un opérateur tel que kiwi. Me proposant des solution aberrantes (jusqu'à 15h de vol au lieux de 2h) sans autres alternatives. Lorsque l'on tente de les contacter on vous demande votre numéro de réservation et en ce qui me concerne on me répondait qu'il n'existait aucun numéro de réservation avant de raccrocher. Plus jamais
Voordelen: "Flight duration"
Nadelen: "Leg space, cabin bag allowance more than 5 kg. Water at least to be served onboard a long distance flight."
Voordelen: "It was enough fast"
Nadelen: "Too much money for nothing service."
Nadelen: "Girl at the bording desk got in an argument with an passenger and she could have managed it a lot better then that."
Voordelen: "Friendly crew"
Nadelen: "Gate announcement was only a few minutes before cut off!!"
Voordelen: "Rien ma plus c’est nul wizair"
Nadelen: "Jamais je recommande wizair"
Nadelen: "Not having a 3+ hours take off delay"
Voordelen: "It's the cheapest you can get"
Nadelen: "They split me and my wife on porpuse to force me to buy the option to choose my seating. The leg space is tiny and the chairs won't recline so it's super uncomfortable. Flight times are shitty. Te leave early in the morning so you can barely get some sleep at night. Nor on the plane. They don't any serve food or even water and let you dry up. You can buy overpriced food and beverage onboard. My purchase from the duty free was stolen and they didn't help me handle the problem. Awful experience."
Voordelen: "One of the very rare on-time, efficient and smooth flights with Wizzair. Check-in was fairly quick and incident-free, despite some of the other passengers reporting problems with the procedures and the staff. Boarding was quick and the flight actually arrived 10 minutes earlier than scheduled."
Nadelen: "As usual, the cabin crew is adequately polite, but not overly friendly, the food & beverage range is mediocre and overpriced at best and the entertainment is virtually non-existent."
Voordelen: "Extra legroom seats are a godsend (but that's applicable to any airline, not just Wizzair, although they do seem to have a few more of these than other airlines - low cost or not). Also, despite a 35 min. initial delay, we eventually landed only 15 min. later than the scheduled time."
Nadelen: "The boarding process at Gatwick was disastrous. There were only 2 agents, none of which spoke proper English. Also, one of them was busy checking each individual carry-on bag with unnecessary extra scrutiny, only to provide customers to the second agent, which was taking the payments for extra bags."
Voordelen: "We landed"
Nadelen: "Customer service, communication between check in and boarding agents, clear rules. On time departure as opposed to 60 minute delay on the runway"
Nadelen: "Staff could of been friendlier. They would not give me a cup of water and said i had to buy a bottle."
Voordelen: "Ok flight"
Nadelen: "Comply with departure times"
Nadelen: "It was hot and stuffy and dirty"
Voordelen: "Personnel très sympa"
Voordelen: "Good airport . Punctual flight ."
Voordelen: "Courteous crew, polite and knowledge. Just wish they wouldn't talk so fast over the tannoy! :-)"
Nadelen: "To find a way to enforce people to only put their baggage in the compartments above their own seats. If i choose a front-row seat, I find that other passengers have filled the compartment despite sitting nowhere near the front. Given that you pay the most money for front-row/extra leg room seats..."
Voordelen: "1h20 de retard c’est inadmissible"
Voordelen: "Nous sommes partis et arrivés à l'heure"
Nadelen: "L'attente à la porte d'embarquement mal signale"
Voordelen: "Très bon accueil pour le service fauteuil roulant. Horaires respectés, hôtesses à l’écoute du passager"
Nadelen: "le site Kiwi qui vend le billet pour la compagnie Wizz a été la cause du rachat d'une carte d'embarquement au prix du billet ! un scandale. Je n utiliserai plus ce site, qui est d'ailleurs fortement déconseillé par les internautes après vérifications. Kayak ne devrait pas référencer des ires aussi peu sérieux, c'est dommage pour sa notoriété..."
Nadelen: "With WizzAir no more in my life it’s even worse than Easyget or Raynair even if you have a cabin suitcase you still have to check in you can’t take it on a plain anymore. Really disappointing and they are not that cheap as they think. £90 one way from Kiev to Luton it’s a bit too much"
Nadelen: "You have to inform the customers, that company needs you to have a visa"
Voordelen: "The crew was really nice"
Nadelen: "They are not organized. This company doesn’t have a transparent policy. Because I didn’t checked in on time I had to pay 35 euros. I was there 2 1/2 hours early and I almost missed the flight. I’m extremely upset"
Nadelen: "No air conditioned 2 hours late Poor ground service"
Voordelen: "Nothing really"
Nadelen: "The staff took ages boarding us because they were obsessed with trying to scalp people for exceeding baggage limits. Nothing free aboard, no entertainment, the seats were uncomfortable too."
Voordelen: "There wasn't any delays, perfect landing"
Nadelen: "Horrible web/check in experience, 2hour delay. Inexistence of entertainment or comfort. What else can be said ?"
Voordelen: "Cheap flights, priority boarding."
Nadelen: "No meal included, no entertainment provided"
Nadelen: "FUYEZ WIZZAIR.... quels escrocs!! on a du payer près de 150€ en plus à 3 pour nos cartes d'embarquement car nous n'avions pas pu le faire en ligne (leur site ne fonctionnait pas!) et le gars nous explique "c'est normal, c'est ça les compagnies lowcost" on ne nous y prendra pas deux fois!"
Nadelen: "Flight was delayed by 45 mins, and on board there was no water in the bathroom basins. This was known by staff, but they didn’t warn me as I went in, so I didn’t find out until I had already put soap in my hands"
Voordelen: "Pilot flew well Cup Noodles available to buy"
Nadelen: "1h+ delayed No information from the staff or crew (only one apology from the pilot) Left waiting in multiple places including outside the aircraft No updates whatsoever on estimated departure and arrival"
Voordelen: "The staff and flight were top knotch . Could not fault them ."
Nadelen: "Nothing to dislike ."
Voordelen: "The people are very rude no cooperation"
Nadelen: "The crew was very rude"
Nadelen: "The approach of you, all together, should improve, be friendly, more can do attitude...Was not good at all, think to fly again with Wizz or NOT!"
Nadelen: "There was a mix up and the Wizz Air website did not work. Therefore, I couldn't check in a get my seats booked. I also could not prepay for my luggage so they overcharged me at the airport and had an attitude about it. My luggage was given three different prices quotes. I am very upset their website didn't work and they ripped me off at the airport."
Nadelen: "There was a delay 1 hr poor service no apology"
Nadelen: "Before bording a man ask me to gollow him to mrsire my bag and let me pau 40 pound because its litle bit biger than he want and let others pass woth biger bag ."
Nadelen: "The whole process of wizz Airlines is terrible. No customer service at the airport to hidden fees to airport 3rd party contractors who don't care at checkin Do yourself a favor just book a major carrier of your choice instead of saving 100& on weak I mean wizz Airlines. It will make Budapest a more enjoyable time before you touchdown."
Nadelen: "Arrived at the airport 2 hours before departure, I was not aware you can't checkin at the airport and need to pay 30 euros for it. The treatment and the attitude from the personnel at the check in counter was rude, they were short and unkind The staff member in charge of charging for checking was incredibly slow, there were 4 people in line including me and it took her 40 minutes to charge me the 30 euros This was after I already stood in line for the ticket for another 30 mins I almost missed my flight due to their poor handling"
Voordelen: "cheap, on time"
Nadelen: "no reclining chairs, no water free"
Voordelen: "Staff aboard the aircraft were very nice and so was the passengers."
Nadelen: "Bought a ticket two weeks ago to travel to Romania. Didn't have internet to check in, so I went to the airport to check in. When I got there because I was within 3 hours of boarding they had given away my ticket and made me a last priority boarder. I happened to get really lucky otherwise I wouldn't have gotten to fly on a flight I had previously paid for and was on time to."
Voordelen: "The plane and crew from Pilots to Flight staff more than perfect. We was kept informed all the way as take off was perfect, and the landing at London Luton was the best have ever had as you normally land land then get an extra hard heavy jerk to slow us down extra hard braking. The Pilots of W6 4503 on 23rd of August 2017 is a credit to your company as they landed without the extra hard braking you normally get. Those pilots both of them should teach the other pilots's of your company how both of the pilots did it, and even teach other airline pilots the same IT WAS A VERY SMOOTH LANDING. Give the pilot's a commendation or an award as I would like those pilot's on any of my flights I have in the future. You can let them know it was me that told you to credit them in the highest award they can get please. Let their bosses, and company owners know this as well. So maybe if you call them in the office for something PLEASE CREDIT THEM for the PERFECT LANDING MORE THAN A CREDIT TO YOUR COMPANY as I put that ion bold to enforsize a perfect landing."
Nadelen: "I was in 24B middle seat which was very cramped as the seat too small and back of seat too low, knee area not enough, no chance of getting to sleep as you cannot get comfortable enough as you cannot even sleep on the tray, kids screaming all around me, people behind me kept kicking moving my seat, people in front of me too loud Bulgarian's. At Varna airport me and others queued up in check in 2 and 3 patiently, and after about 20 minutes queuing two people jumped the queue in check in 1 as the second guy I had to tell him we have been waiting you cannot jump the queue and to go to the back of the queue, and a guy walked straight into check in 1 before check in 2 and 3 was opened and got his bag done, and a big group of people with prams etc was not even in check in lane 1 where they was sorted out well before us queuing as they just turned up and got there bag etc slips on the prams etc. A lot of the information on board was in Bulgarian and not in English only a very small thing NOT TO BLAME THE PLANE STAFF in any way."
Voordelen: "I will never take flight with this company again!!!!! The worst ever shame on you"