The flight didn't exist. The Service customer sucks. They didn't solution the problem and hang up the call.
Lost my bags and had no answer for it
Voordelen: "No Crew."
Nadelen: "The flight was cancelled, never went."
Nadelen: "exaggerated restrictions due to covid."
Nadelen: "Vol pas très cher mais pas trop confortable et vraiment low cost sur la partie Nantes-Madrid. Horaire respecté mais confort et repas vraiment très limite surtout sur le vol principal entre Madrid et Sào Paolo. Mais on ne peut pas tout avoir..."
Nadelen: "They had no sandwiches for sale! No entertainment"
Nadelen: "checkin process at cusco airport was very bad. there was a line 1hr long to checkin suticases and there was no one at the payment counter to accept payment for suitcases."
Voordelen: "Crew had christmas ware on."
Nadelen: "Food did not taste good. Better wine."
Voordelen: "Easy access to entertainment via my phone"
Nadelen: "Better snacks"
Voordelen: "The crew was very friendly! The seat was great!"
Nadelen: "Have the seats when I boughted the ticket. Couldn’t check in , there is no option for residents, only visa Viver"
Voordelen: "We did not crash"
Nadelen: "I was bumped from an earlier flight to a later flight with no notification"
Voordelen: "Pilot and copilot superb"
Nadelen: "Food and boarding! Using a ladder is outdated!!!"
Voordelen: "Service and great crew"
Nadelen: "The food"
Nadelen: "Mon siège ne s’inclinait pas"
Nadelen: "Smell at shit all the flight. Horrible."
Voordelen: "Everything was amazing."
Nadelen: "The service and food excellent!!"
Nadelen: "More efficient check in. Long wait at gate."
Voordelen: "I like"
Voordelen: "Perdonnel sympathique."
Nadelen: "Plus de place sur les sieges. Petite collation."
Voordelen: "I missed my flight, latam's computer was down, I stayed at the airport for 16 hours with them telling me I can't refund, I can't reschedule, pretty much they took my money and left me stuck in Houston. I waited for this day for 6 months, I sold my car, just for this trip. never flying latam"
Nadelen: "customer service is the worst I've ever seen in my life.. worse then any other place I've gone, they will not even try to look into your situation, they took my boarding pass and left me stuck in Houston. $1,000 put into their pocket with no service rendered. I hate my life"
Voordelen: "excellent avion, neuf. Divertissement à bord de qualité"
Nadelen: "Repas vraiment minimal"
Voordelen: "Said Paulo airport was chaos but flight was great"
Voordelen: "the flight attendant were very kind"
Nadelen: "They should get more modern airplanes with personal TV."
Nadelen: "La compagnie a perdu ma valise! Depuis ce temps elle. À pas été retrouvée!!!"
Voordelen: "Smooth flight good staff"
Nadelen: "Very cramped seating"
Voordelen: "I liked the presentation, the effort that LATAM puts forward in general. They have great uniforms that reminds me of old airlines, in a good way."
Nadelen: "The services is good, but they do not do it with a smile on their face. I asked for a cup of water and both times it took them about 10 minutes to get me that cup. The crew always seems to be bothered to serve the customer. There is also a big difference between services going straight to Santiago on the 787 and to Peru on the 767. I understand the plan (767) is older and that does not bother me. What bothers me is the disparity in service between the two. I received great service the first time I traveled on LATAM, ever since then they have disappointed. I do not understand what is going on with them."
Voordelen: "We got on the plane after flight from LAX was delayed by 8 hours"
Nadelen: "Being initially delayed and not knowing til we got to Lima if we were going to get to Montevideo that day."
Voordelen: "it was a very nice and pleasant trip!"
Voordelen: "The food, entertainment, boarding and comfortable seating. The check in was great, they changed my flight and I flew direct. It wa really good."
Nadelen: "The crew was really rude to me"
Voordelen: "The crew and gate persons were very good. Meal was very tasty and it was nice to eat with metal utensils."
Nadelen: "Seat size and the fact that the passengers in front smacked their seats on to our laps."
Voordelen: "The entertainment system is exceptional. The food, in my opinion, has always been good. I've flown Lan Airlines since before the merger for at least a decade. The crew was efficient, in particular given the size of the flight."
Nadelen: "Oddly, the seats were slightly less comfortable on this larger jet than on the LATAM flight from Santiago to Lima which was a smaller jet with one aisle and 3 seats per row."
Nadelen: "Boarding was very disorganized and not on time. My seat assignment was changed upon boarding the plane. They had assigned 3 people to my seat which was an isle seat I had chosen upon purchasing my ticket 5 months prior. I was changed to a middle seat. They had an extra (makeshift) security check point on the actual boarding ramp. They made everyone open their carry-on bags and suitcases on folding tables just before entering the plane. They also took beverages bought at the gift shops, right before getting on the plane which was unusual. Overall ground crew was not very customer service oriented. In flight crew was better."
Voordelen: "better food and service, more space between seats"
Nadelen: "poor space for legs, food was really poor. no entertainment.."
Voordelen: "El personal abordo fantastico El sistema de entreteimiento muy bueno La comida buena"
Nadelen: "El espacio entre asientos....terrible, una verdadera lata de sardinas."
Nadelen: "no customer serve no help"
Voordelen: "New aircraft. Clean. On time departure = on time arrival."
Voordelen: "Punctuality. attention of stewardesses"
Voordelen: "Flight was fine once it git underway, and food was good."
Nadelen: "Departure was delayed an hour and a half for mechanical reasons."
Voordelen: "customer service in Bogota"
Nadelen: "needs to download the app to watch movies if you do not have a I pad or smart phone????"
Voordelen: "My movie screen did not work. Those are not my stars on this survey."
Voordelen: "Service is exceptional. Most polite staff ever in my flying experience and I'm 28 and have take over 50 flights in my life."
Nadelen: "-That we needed an app to watch the media. -Seats are smaller than some longer flights, but honestly they were fine. -Boarding takes a while, but I'm not sure there is a good solution. I did like how we loaded the front and back of the plane simultaneously. Good move!"
Voordelen: "Good wine. Check-in was fast and easy. Entertainment was great. The plane was brand new and very clean and the tinted windows were super cool."
Nadelen: "Sort of unorganized boarding. Needed to offer water more often for such a long flight."
Voordelen: "Simple, efficace. à l'heure."
Voordelen: "Le prix et l'efficacité. Le reste était tout à fait accessoire compte tenu de la durée du vol. En conclusion tout était parfait."
Nadelen: "Rien le rapport qualité prix est excellent."
Nadelen: "Para abordar tuvimos que caminar hasta la salida en la puerta 30 y después esperar en el bus más de veinte minutos, pesima organización de subir los pasajeros para que esperen tanto tiempo en el bus con un calor sofocante Mi asiento era el 1B y no tenia la mesita para la bandeja"
Embarquement à Malaga à 16h50 au lieu de 15h35. Arrivée à Palma de Majorque à 18h20 pour une correspondance à 18h15. Nous avons donc logiquement manqué notre correspondance en direction de Marseille. AirEuropa nous a laissé sans solutions dans Majorque. INADMISSIBLE
Voordelen: "Très bon service (avantages Sky Team): excellent check-in et personnel à bord. Tout le parcours a l’aéroport était parfait: enregistrement, embarquement, livraison bagages). Cabine business agréable."
Nadelen: "Malgré la crise sanitaire, une bouteille d’eau à bord aurait été un plus."
Voordelen: "crew was nice"
Nadelen: "they lie to you, they tell you that your luggage is included and then it's not and it cost you $300 more. only one meal in 9 hour flight. Find another company and another searcher"
Voordelen: "Très bon personnel de bord, check-in et embarquement très rapides!"
Voordelen: "Excellent on time, quick turnaround with Canary Air"
Nadelen: "Air Europa...everything"
Voordelen: "Great crwe and Nice seat"
Nadelen: "There was not enough include meals and drinks"
Voordelen: "Flight wa smooth, little to no turbulence."
Nadelen: "No notice of the delay. There were several adecúate attendants and one needs to be taken out of her misery. What an awful negative and rude person, I feel sad for her. The others were ok."
Voordelen: "They let me sleep and didn’t wake me for food or beverages."
Nadelen: "Boarding was down a jetway, down a light of stairs, stand around in the heat while they get the busses to the bottom of the stairs, and then cattle call onto the jet. Other than checking IDs and boarding passes, there was no organization to the process at all."
Voordelen: "We really like the crew"
Nadelen: "If they offer something to drink"
Nadelen: "Flight was delayed for over 60 minutes. In addition, boarding was poor an took over 30 minutes. Leg room was ok, however, seats were very narrow"
Voordelen: "Crew was nice. Airplane was in a good shape."
Nadelen: "Crew was trying to avoid providing free drinking water. Checking in for the flight took more than 1.5 hours."
Nadelen: "The check-in crew gave terrible service. We almost missed our flight because they wouldn’t check us in. There was no one directing people on where to line up for whatever departure time they had. Just overall a bad experience with Air Europa."
Voordelen: "Timing parfait"
Nadelen: "Une collation offerte"
Voordelen: "The crew was very amazing, the seat at the plane was ok"
Nadelen: "Was another good experience with kayak."
Nadelen: "L’embarquement n’etaIt pas au contact. Les pochettes du dossier des sièges n’avaient pas été nettoyées des déchets des précédents voyageurs. Peu d’espAce au niveau des sièges."
Voordelen: "Bonne compagnie aérienne, qui se diferencie des low-cost. Espace entre les sièges plus grand que les autres compagnies"
Voordelen: "Friendly staff"
Nadelen: "No working movie screens and no outlets"
Voordelen: "Crew nice"
Nadelen: "Small and old aircraft, worse food and the entretainment is almost inexistent, you need to use your device to download an app, is ridiculus,"
Voordelen: "Vuelo directo"
Nadelen: "Todo pago adentro, no me dieron ni agua. No hay entretenimiento a bordo, es un avión viejito"
Voordelen: "Why do I needed to pay at the airport addiction 150 euros for one suitcase? Why was it online included to find out the I have to pay extra? That’s addioanl 30% increase for the price of the ticket. I’ have been using you for a long time and not really happy"
Nadelen: "Tech/entertainment screens could be more updated"
Voordelen: "Rien. Kayak, orbitz et air Europa font tous trois preuve de désinformation à l'égard de leurs clients !"
Nadelen: "Normalement, les vols long courriers offrent toujours des bagages en soute. Apparemment ce n'est pas le cas de air Europa. Cependant, cette information n'a été clair nulle part. J'ai dû payer taxe de 150$ à l'aéroport pour cette malhonnêteté. Exactement la même remarque concernant la nourriture. Il n'y eu aucun moment durant la réservation où l'on a pu choisir notre régime alimentaire. Étant végétarien j ai recu un plat avec viande. Le staff m'a dit qu'il fallait appeler la compagnie auparavant, comment le deviner ? De plus, le petit dejeuner était composé de un ridicule sandwich jambon fromage. J'ai demandé pour changer et dit que du jambon au petit déjeuner n'était pas nécessaire mais on m'a répondu avec insolence que c'était un petit déjeuner "normal"! Le service avant même l'embarquement était médiocre et désagréable. A bord, le staff parlaient quasiment exclusivement en espagnol alors que le vol venait du Brésil. A bord, on nous informe sur pour pouvoir regarder des films, il faut télécharger une application car il n'y a pas d'écran disponible. Une fois a bord les réseaux ne fonctionnent généralement pas! Alors le staff propose un iPad a 10€ ?? C'est une action plus que malhonnête!! Informez vos clients à l'avance."
Nadelen: "the flight was 40 minutes late and then it took more than an hour to get to the gate and get our luggage. I lost a flight that I was connecting. I was told that I had ample time (2 and a half hours) Did not receive any help to connect on time."
Voordelen: "The price"
Nadelen: "Some of the crew was very rude, food was bad forca 9 hr flight!!!"
Voordelen: "The plane was clean and spacious."
Nadelen: "Although a short flight, there were no complimentary food or drink options."
Voordelen: "Cartoons on tv (for kids)"
Nadelen: "the plane is too tight"
Voordelen: "I was astonished to see a passenger putting nail polish on during the flight and no flight attendant did anything about the awful smell. Additionally, upon landing it is customary for passengers to unbuckle their seatbelts while taxi-not to the gate and standing up before the seatbelt sign has been turned off. The passengers have no regard for safety or rules."
Voordelen: "A vrai dire pas grand chose, une des pires expérience de ma vie en therme de vol"
Nadelen: "- Personnel pas souriant du tout et pas de service (il faut aller se servir de l'eau au fond de l'avion) - Retard systématique - Le personnel nous refuse le service d'autre boisson que de l'eau - Aucune information en anglais - L'hôtesse s'endort avant l'atterrissage à Zurich et fait sont contrôle en courant et sauvagement"
Voordelen: "A vrai dire pas grand chose, une des pires expérience de ma vie en therme de vol"
Nadelen: "- Pas d'écran sur un long vol - Personnel pas souriant du tout et pas de service (il faut aller se servir de l'eau au fond de l'avion) - Retard systématique - Le personnel nous refuse le service d'autre boisson que de l'eau - Aucune information en anglais"
Nadelen: "Food was terrible Boarding was late"
Voordelen: "The flight was half empty which was great as i had 3 seats for myself. Everything was on time and functional. The crew was polite and nice."
Nadelen: "No wheel chair in Madrid as REQUESTED"
Nadelen: "The company offers onboard entertainment but we have to pay extra for the headphones, ridiculous ! Just add $3 to the flight tickets but don't charge us money for stupid made in China headphones for God's sake ! Next time British Airways or Air France for me no more Air Europa. Moreover: In Madrid just before boarding to Miami, a guy from Air Euopa asked me some questions regarding my stay in the U.S.. That is NOT his business ! "How long are you going to stay in the U.S." ? This is NOT his business ! His job is to check if my passport is OK with my boarding pass, that's all ! Abuse of power or he has no clue what he was doing."
Voordelen: "Imagine that I lost my flight and I had to rebook another flight that departed from Milan - Copenhagen and from Copenhagen - Miami... I paid $1,200 to get this flight... plus I lost my flight that they didn't want me to board in... plus imagine, the €150 for my luggage that they dropped it for me by the baggage claim in Malpensa airport, after I was rejected to board the aircraft... Believe me that I am not much concern about the loss of money that happened to me in this situation, as I am more concern about IS BEING AN ARABIC MUSLIM PERSON, was the reason to lose my flight??? Really guys??? Why really??? I am not a terrorist... I love everyone and I expect people to respect me for who I am, not for where I am coming from..to keep repeating same word ( Arabo Arabo ) ???..... I just need fair judgemental... I've been flying with Air Europa many times and love the company but now I will remain in shock the rest of my life with this experience, to be discriminated in that level from different representatives of this company in Malpensa, Milan... I felt that I need to speak and seek fair judgemental... may I really get an answer?? My name is Abdelrahman Morsy Flight# UX 1066 Confirmation# 073-807-352 Departure: Malpensa (MXP) Arrival: Barajas (MAD) Time: Thu Oct 26 2017 10:45 am CEST - Thu Oct 26 2017 1:05 pm CEST I will remain waiting for fair answer.... and if I am bad person as the lady called me, I will walk away with respect... Thank you.. Abdelrahman Morsy. An Arabic, Egyptian and Muslim HUMAN who loves everyone.. and will never hate anyone.. No To Racism...."
Voordelen: "Le premier vol"
Nadelen: "Le deuxième vol"
Voordelen: "The crew was helpful. The protracted headrests were nice for sleeping."
Nadelen: "The planes were pretty antiquated and the seats were hard and uncomfortable. They were no oxygen ports which was troublesome for long 8 hour flights. Lack of fresh air! Only 10kg weight limit for carry on luggage."
Voordelen: "Very friendly."
Nadelen: "Everything was perfect. Can't complain everything was good."
Voordelen: "Everything was perfectly reliable."
Nadelen: "Retard 1h40!!!!!"
Voordelen: "Confort Équipage au top"
Nadelen: "Absence de divertissement Repas ou boisson payante Embarquement en retard"
Voordelen: "Équipage sympa"
Nadelen: "La nourriture Système de divertissement qui ne Marche pas Confort pas top Embarquement en retard"
Voordelen: "I got to Spain and back. On time and in relative comfort."
Nadelen: "I paid for exit row seating assignments through the booking agent assigned by Kayak, but these just showed up as a note on my reservation. I was assigned a different seat at check in. Oh, and I was totally unable to check in online. The website would crash. So, I had to wait until I got to the airport to get a seat assignment."
Voordelen: "It was good they had pillows. It was fast, the boarding"
Nadelen: "TV was awful because movies were old and besides, we had to pay for wi fi services. there was no space."
Nadelen: "no service, bad food, no individual tv screens, no choice movies"
Voordelen: "Good entertainment and comfort seats"
Voordelen: "The view"
Nadelen: "Beeing 1.5 hours late for a 25min flight No info Filthy airplane"
Voordelen: "Equipment and crew on both Paris to Madrid and Madrid to Miami were good. On time and as pleasant as economy air travel today can be. No food or entertainment to rate on Paris -Madrid leg."
Nadelen: "Distance between landing gate in Madrid and departure gate too long. (Sign says 31 minutes walking time!) Also very long distance between landing gate and luggage claim in Miami - I don't know what passengers who can't walk well do."
Voordelen: "Boeing 787 is a pleasant t airplane."
Nadelen: "Cabin crew not very friendly. Coffee not good."
Nadelen: "Could not check-in 24 hours in advance. No free drink due to 1 hour flight; water would have been good."
Voordelen: "Grand écran individuel, avion moderne dreamliner, prise usb, WiFi, à l'heure et globalement bien organisé"
Nadelen: "Pas de possibilité de s'enregistrer en ligne sur ce vol"