Petit saut de puce ! Un peu en mode bienvenue à jurassic park
This is NOT a review for SAS or Kayak. It's a review for their booking service Chat Deal. I booked a flight via Kayak thru Chat Deal on SAS. Chat Deal incorrectly put my business name on the ticket, picking it up from the credit card, instead of my name which I had properly filled out on their form and proofed it carefully at checkout. That took an act of God to correct. Then, unfortunately, I failed my Covid test and couldn't board the flight to Sweden from Maimi. SAS stated I had to go thru the booking service for credit. Chat Deal was horrible to deal with and offered no help. They said my only option was to re-book. The problem with that is my trip was for a business meeting. I have no reason to fly to Sweden again as this was a one-time thing. Chat Deal had no interest in trying to resolve my issue. They say phone calls are monitored for quality purposes? Then listen to my recorded calls and judge for yourself if you want to use them. I like Kayak as a search engine, but they should remove Chat Deal from their roster of booking providers. I suspect SAS is a fine airline, but they should remove Chat Deal as well. I should have read their reviews before booking through them. The writing was on the wall. My bad.
Voordelen: "Nothing much"
Nadelen: "The stewardess was rude and super pushy. It reminded us an old times of Ryanair"
Voordelen: "Boarding process was smooth."
Nadelen: "Cramped seats, at least it was a short flight."
Voordelen: "that there was a water and a blanket on each seat!"
Nadelen: "I thought there was free alcohol on international flights. that you were not allowed to use the given blanket until after take off."
Voordelen: "Economy Plus is great (I’m 6’10”) & had plenty of legroom! Good food, great service, nice entertainment package and got to stay in SAS lounge until boarding!"
Nadelen: "They need to serve drinks with ice! US passengers need ice in their drinks!"
Voordelen: "Nothing, could not even board due to confusion over flights."
Nadelen: "SAS couldn’t even help us when our flight was cancelled."
Nadelen: "Could not have been better"
Nadelen: ""sporty" landing in Washington :)"
Nadelen: "We were late and my impression is that the crew is not well organized and costed the delay."
Voordelen: "Everything was bearly acceptable"
Nadelen: "I asked the stewardess if she could fill my water bottle and was actually told that only one glass of water per person was allowed! Next time I would try Norwegian Air, which is known as a budget airline."
Nadelen: "When people lean their seats back their heads end up in your face and you are forced to lean your seat back to make separation from passenger in front of you"
Nadelen: "Rerouted without consultaton - added an extra leg to my trip including a necessary mad dash to catch the make-up flight."
Voordelen: "Boarding was smooth, luggage came out quickly."
Nadelen: "No entertainment, only coffee and tea served."
Voordelen: "Crew was friendly and professsional. Breakfast was good , as well as the selection of movies."
Nadelen: "Apparently SAS is not part of the TSA network, so I was unable to use my Global Entry membership to get TSA Pre-Check. Non-alcoholic beverage service was meager (one beverage only)."
Nadelen: "Handling of delay: - Massive delays and time wasted with individual case handling at the transfer centre in CPH when a more efficient group/bulk handling of passengers on the same flight with similar cases would make more sense. Handling of baggage during the delay. Un-necessary additional delays with baggage handling due to poor management."
Voordelen: "Decent movie selection and very smooth landing"
Nadelen: "Surprised that Asian airlines typically havr larger and more comfortable seats. The SAS flight was fully booked and you could feel the cramped-ness of it. Also we weren't given the choice of what to have for our meals and were merely handed our food. Lastly, the flight was very, very uncomfortably warm."
Voordelen: "Free coffee in the plane"
Voordelen: "Le personnel de bord a été très agréable et professionnel. L'embarquement à Stockholm est très bien fait et il n'y a pas de perte de temps."
Nadelen: "Par contre, c'est une seule boisson par personne le reste est payant, les repas sont très moyens et le système de divertissement est très très mauvais. Les contenus sont vieux et l'application est très lente et pa réactive du tout."
Voordelen: "Pleasant crew"
Nadelen: "Boarding was shambolic and the 737 is not as nice as the new A320 in terms of comfort or amenity. Boarding was all over the place - and the gate agents clearly need extra people around for a full flight. One person for 170 ppl didn't feel right."
Nadelen: "Expensive rates on luggage"
Voordelen: "On schedule,great crew"
Voordelen: "Easy boarding"
Nadelen: "Seat width"
Voordelen: "I purchased Plus and found it a good value. My seat on the overseas leg was comfortable -- though it could have reclined better. The food & drink service was conducted as at an elegant restaurant."
Voordelen: "I loved that there were a lot of different movies, TV shows, games, music, and more to choose from- all for free! Then there was a dinner- not bad at all-, a snack later on, and breakfast too, all included. Headphones if you needed them ( lifesaver there as I had temporary misplaced mine), a blanket, and a pillow. The crew was really polite, and there was never more than one person in line for the bathroom."
Voordelen: "Will choose SAS again."
Nadelen: "WiFi didn't work and movie selection could be a bit better. That's all."
Nadelen: "No food service whatsoever. Not even a bag of pretzels or peanuts. You have to pay for soft drinks. Really? A can of soda costs less than 50 cents. Bathrooms were not cleaned at all. Soap dispenser was empty for the entire duration of the flight. No entertainment."
Voordelen: "First time using SAS and very pleasant trip"
Voordelen: "I have no complaints. Will recommend SAS to all my friend. Thank you."
Nadelen: "I do not like the way they conduct their business from the office never returning phone calls as we are trying to get our questions answered. Would also be nice if the airline would use JFK instead of Liberty in Newark. Thank you."
Voordelen: "Flights on time"
Nadelen: "The flight to Sweden was very very bumpy. Lots of turbulence very scary"
Voordelen: "Awesome seat with great leg room for a tall person. The whole flight went quickly and enjoyed the crew and flight"
Voordelen: "Made it safely to destination"
Nadelen: "Series of unfortunate events: 1. No air vents in seats. Plane was very warm the entire flight. My husband and I spent 6+ hours sweating in our seats. 2. Dinner was not served until 9:30/10PM. By the time we received our food in the back, it was cold. 3. For guests who wanted to sleep during the red eye, the lights were not turned off until after dinner and cleanup, which meant only 2 or so hours of sleep in dark."
Nadelen: "Due to a train mix-up, I arrived at the Frankfurt airport with only 53 minutes to get through security and board. Lufthansa would not let me through the process, even though I immediately told them about the problem. They not only refused to let me board, but also refused to reschedule me. I had to buy a whole new round-trip ticket at more than double the price in order to meet my family for our once-in-a-lifetime reuinion in Norway, but also make my existing connection for the return flight. It cost me an additional 999 Euros cash in the middle of my vacation because my Kayak ticket was not refundable."
Voordelen: "The gate agent in Athens was helpful"
Nadelen: "We wanted to check bags and we needed to have our docs checked before we could get a boarding pass for the last leg of the flight. No one was available around the self service kiosks and the line to drop bags or get any service didn't move for 40 minutes. We finally went to the gate. In Copenhagen we had a delay and no one would even talk to us except to say " you are booked in tourist class so I can't help You". They do an excellent job of avoiding any contact with their customers. I fly almost every week for business and have never had this bad of service."
Voordelen: "The staff and pilot kept us informed of what was happening with our delay. The flight attendants were very nice."
Nadelen: "The flight was 1 hour late."
Voordelen: "It was a clean plane and entertainment was good."
Nadelen: "Crew wasn't nice unless you were Scandinavian. I asked questions about going into Stockholm for our long layover. How easy it was, etc. they were less than helpful. My daughter and I figured it out ourselves. Won't fly them on next trip. Air France or BA r better"
Nadelen: "Long connection"
Voordelen: "The food was excellent"
Nadelen: "A glass of wine free of charge would have been a nice addition."
Voordelen: "Service, etc."
Nadelen: "Boarding... the first 20 or so rows were called then "All remaining passengers..." causing considerable pushing, etc. MUST board by sections, etc..."
Voordelen: "The service was terrific and the flight was quick and easy."
Nadelen: "Geneva airport was a zoo! Oslo was very nice."
Nadelen: "Had to pay 70 euro to check 1 bag at the airport!"
Voordelen: "Was able to selct my seat"
Nadelen: "Had to pay €70 to check in luggage - most expensive ive ever seen! No beverages other than coffee and tea abailable, water could be appreciated"
Voordelen: "We got to sit in the emergency aisle so I can't complain about comfort. The staff was really friendly (although they were really rude on the way over 10 days earlier, so I guess we just got lucky with a nice crew for this one)."
Nadelen: "You only get one free non-alcoholic drink on this flight and that's really stingy for a 7+ hour a long haul. Drinks should be free on a long haul, especially non-alcoholic ones. There aren't any free small snacks like chips or peanuts. You have to pay for everything and the menu is exorbitantly over priced. It's a cheap and insulting customer strategy. They can save a few bucks in overhead on each customer this way, but they are losing money in the long run because I'll never book with them again due to their tawdry actions. I doubt I am alone."
Voordelen: "Great service overall. Will definitely use again!"
Voordelen: "The crew were very friendly"
Nadelen: "The entertainment System could use an update - more recent movies and TV shows would help."