Nadelen: "Seats are very uncomfortable in all planes"
Voordelen: "Great customer service!"
Voordelen: "Food is not really included and the seat DONT recline. But the crew were great and boarding was easy"
Nadelen: "More food , comfortable seats"
Nadelen: "TAP doesn't understand the first thing about customer service."
Voordelen: "It was on time and everything went well"
Nadelen: "They could have offered more water"
Nadelen: "Did you know the flight was changed?? It moved from Nov 24 to Nov 25. I was never informed of this change that was supposedly made in October.. Even you (kayak) didn’t know bc you still think I took the flight that I booked on your site! I was forced to rebook with another airline and will be expecting a refund and then some and possibly dispute the charge all together."
Voordelen: "Crew was awesome, seat spacing comfort not so much."
Nadelen: "Need to have seat upright to use trays to eat on flight"
Voordelen: "Me gusto el trato de las azafatas y la comida estuvo muy buena!!"
Nadelen: "Deben mejorar la comodidad de los asientos"
Voordelen: "The price!"
Nadelen: "Much more but with this price you can not expect much!"
Voordelen: "Pillows, blankets and earphones waiting on the seat and it was a lovely crew. Hurricane Dorian made us late for our connecting flight but we were impressed with the efficiency of a waiting rebooked boarding pass upon arrival."
Nadelen: "Even with an upgraded seat purchase they were uncomfortable and hard to sleep in. This is an ongoing problem on most airlines. One would think that with technology, a better system could be designed..."
Voordelen: "The crew was very friendly and food was very good."
Nadelen: "The toilet sinks were clogged and dirty."
Nadelen: "The airline staff closed the gate and would not let all passengers board, causing over 30 to have to be rebooked on flights the next day."
Voordelen: "Space in the cabin"
Nadelen: "Language included"
Voordelen: "The food and crew"
Nadelen: "Good flight, on time. Service ok. Captain did a good job communicating. Nice touch with wine at dinner."
Voordelen: "The crew"
Nadelen: "Be on time and that they dont loose my bags! Wait for and extra 2 hours in the arrival airport because of the lost"
Voordelen: "Crew was helpful and professional. Airplane was comfortable and very spacious. Food was awesome."
Nadelen: "Really need to look at a more efficient way to board the passengers. Was pretty chaotic and the gate was way too small for so many people. Feel like the passengers with carry on luggage were thrown to the wolves while those with backpacks were treated way better."
Voordelen: "First off I'd never heard of this airline but that was ok because we (group travel) were originally booked on another aiine I'd never heard if before either called Nirwegian. Well less than 24 hrs before we were scheduled to fly out, the exact same day, they cancel our flight! After a lot of phone calls and wait times we were booked onto TAP AIR PORTUGAL. Easy check in, my carry on was great, entertainment was on point, food was good (first European trip), crew was nice, plane was huge; just a good experience overall. I will definitely fly with them again."
Voordelen: "Modern airplane"
Nadelen: "1h late. Non reclining seats."
Nadelen: "Theo charge me a lot for my luggages I just try to call many times to tap for ask about the sports luggages and I never can reach then nobody ever answer the fone . They charge me 124 $ for my board and 90 dollars for my bag the total is 214 $ that’s almost the same price of the ticket ."
Voordelen: "The plan was clean, newer, and comfortable. If you sit towards the front of the plane you end up sitting in economy plus for the economy price."
Nadelen: "No entertainment, but the flight were short enough it wasn't really a problem. With downloadable Netflix and Prime, that isn't a problem anymore."
Voordelen: "Anything I liked feels inconsequential."
Nadelen: "My wife and I arrived to the airport for our honeymoon extremely excited. We had been saving for our trip to Italy for months, and we were finally going to get things started. Everything fell apart when we went to check in and we were told that my wife couldn’t use her ticket because she had changed her last name. We were told that there was no way that the name on the ticket could be changed because of TSA regulations. Of course, we were also told that we could have changed the name had we purchased a more expensive ticket. In other words, we were lied to and told the issue was regulation, when really they wouldn’t help us because we couldn’t afford a more expensive ticket. The only help we were given was the pleasure of paying over $1,500 more to get my wife on the flight. I am in the process of trying to get this refunded, but as of now we have paid twice for my wife to fly, and neither ticket has been refunded. We may have accidentally broken a rule, but the only function that rule seems to have is to make us pay twice for the same seat. As of now, I would never fly this airline again, and I would warn everyone away from it. I will update this post if TAP does the right thing by two honeymooners."
Voordelen: "The check in was smooth and boarding was quick"
Nadelen: "We had problems with TAP up front related to baggage fares and them keeping the $85 I paid for my son who is 2 meters tall to be in an exit row and then assigned to a different seat. He was miserable for almost seven hours."
Voordelen: "Efficiency and friendliness of staff with a visible commitment towards passengers on-board (customers). One of the best experience, even though the flight was too short, and even then the airlines served snacks and refreshments... Simply Amazing... A 5-STAR service to its customers... Wow"
Nadelen: "Not good I book a fly"
Nadelen: "Staff at the check-in and boarding."
Voordelen: "On time"
Nadelen: "Been charged for a baggage fee even if I shown the crew that it was written FREE on my confirmation email. I shouldn't had to pay for your illegal (wrong information) email and miscommunication. It costed me 2 times $45 for it"
Voordelen: "Check-in and baggage drop was fast. Food was good. Cabin crew did their job. Economy plus seats are comfortable and leg room was ok (I'm 1,84m tall). So, smooth and easy flight."
Nadelen: "We arrived with 20 Minutes delay...and it was just the first shuttle of the day... could have been better"
Voordelen: "In the air excellent"
Nadelen: "On the ground, poor communication"
Voordelen: "Service wonderful"
Voordelen: "Flight attendants were great, plane was clean, smooth flying, takeoff and landing"
Nadelen: "Check in and bag drop took us 1 hour even though we had already checked in online. hard, and narrow seats, needs more legroom for international travel, armrest between my wife and I was very wide and wouldn't go up all the way making it extremely uncomfortable for us on a flight from Miami to Portugal. My wife's seat didn't recline because it was broken. And to top it all off they lost one of our luggage tags because the lady in Miami tagged the bag with somebody else's name and destination on it. Still waiting to hear if I'm going to have my luggage for one year anniversary vacation....!"
Nadelen: "1. Food. I think that sandwich and juice are not enough for 3 hours flight that costs 130 euros. 2. Departure time. The flight was delayed for more than 1 hours. When we arrived at Schiphol it was night already and trains to towns around were super rare. So we came in home at 3 a.m. instead of the planned 1 a.m."
Voordelen: "Check in app"
Nadelen: "Non-reclining seats"
Voordelen: "Timeliness of check-in and the flight."
Voordelen: "The crew"
Nadelen: "Seats and food"
Nadelen: "They gave my 70-year old mother only a few hours notice that they were changing her one-stop four-hour 6AM flight into an 8AM multi stop 14-hour marathon. In fact, she was already asleep when they changed her flight, so she was already at the airport when she found out about the change. To do this to a 70-year old woman is reprehensible. Worse, after 2-hours with customer service, nobody there made any real attempt to remedy the situation or offer any compensation. Worst airline experience EVER."
Nadelen: "First flight was delayed by just a half an hour and we arrived in Portugal. We had a connecting flight to AMS with also TAP and had a two hour window to make the next flight with the same company (TAP). We were in line for passport and then security and talked to several TAP employees and they said we would be have time and wouldn't have a problem catching the second flight. Well, we got through the lines with 30 min before our next flight and they wouldn't let us on. Customer service and organization of the airline is really poor. The aircraft had minimal room and no entertainment. We got on our next flight five hours later and all they gave us was a $10 food voucher. So poorly managed."
Voordelen: "I was lucky enough to be awarded an upgrade to Business Class on this flight... Relieving the tension of overbooking in economy..I guess my lucky day.."
Nadelen: "Wait for boarding"
Nadelen: "The online check in open for a flight from the us to the europe must be open 24 before, indeed it has been opened only 16 hours before..."
Voordelen: "Smooth flight and landing!!"
Voordelen: "The crew was very friendly and check-in was uneventful. A group of us traveled from MXP to EWR via LIS. Excellent ride on each leg."
Nadelen: "I love the flight attendants uniform. The ticket agent allowed me to change my seat to the exit row with no extra charge. Some of my group was charged for overweight bags and others weren't. A little inconsistent."
Voordelen: "Not enough leg room"
Voordelen: "Excellent crew and pilot."
Nadelen: "No entertainment."
Nadelen: "This airline consistently overbooks all of their flights. I bought my ticket 3 months prior and checked in 10 hours beforehand and was put on standby along with 5 others in the same situation. When we spoke to the TAP people at the gate they proceeded to tell us that they are used to this and it happens on every flight!!!!! I cannot believe that their is an airline that is so greedy that they purposely overbook their flights! It almost ruined our entire trip because we almost missed two connection flights and they did not care at all."
Voordelen: "There was enough space between the rows of seats!"
A320 europa configuration , no drink or food included, crew makes or breaks experience
Voordelen: "It was wonderful"
Nadelen: "Best booking app ever"
Voordelen: "Got us there safely"
Nadelen: "Fight delayed more than an hour, much of that time we sat on a bus. Plane arrived late at the starting airport."
Nadelen: "The app and trying to find boarding details prior."
Nadelen: "Don’t loose the luggage"
Voordelen: "Seats were comfortable. Entertainment system stopped working part way through"
Nadelen: "Boarding at Brussels was awful. After arriving from another international city and having to go through security, I was informed , just before boarding that I had to go to a location 20 gates away and wait in a long line for another security sticker. It was very confusing."
Nadelen: "At least give a glass of water."
Voordelen: "Brussels Airlines crew"
Nadelen: "Would have been nice if you didn't have to pay for the soft drink."
Voordelen: "It was ok"
Nadelen: "Was really a great experience from start to finish."
Voordelen: "Efficient and very nice crew"
Nadelen: "90 minutes delay for departure from Brussels to Washington..."
Nadelen: "vegetarian dish was very poor. main dish was ok but quite small, the light dish (breakfast?) was just a piece of bread, might as well not serve anything. Entertainment was very poor, limited selection of movies and very silly tv shows."
Voordelen: "Very pleased with crew and seats."
Voordelen: "Seats were old, but very spacious and comfortable."
Nadelen: "The boarding process seemed disorganized, and the plane took off late due to waiting for late passengers."
Nadelen: "Bus navette between thé flights"
Voordelen: "Very good service! Friendly and happy staff!"
Nadelen: "The food; I didn't like the sandwich and the snacks"
Voordelen: "Food and a good cabin crew on Brussels Air."
Nadelen: "No complaints"
Nadelen: "I am handicap, I travel with a scooter. We let them know months in advance and still they did not plan or assist. My scooter was not brought up in Brussels or DC, I refused to leave the plane in DC until they finally brought it to plane. They sat me in row 38...I can only walk a few feet so the airline failed in every aspect...epuc fail. I will never fly Brussels airlines again."
Nadelen: "There was someone that pooped themselves, another that threw up, and the flight attendants were so rude. They kept spraying stuff in the air and even those of us sitting, so much in fact I had an asthma attack and had to use my inhaler. When I told the attendant, she said "theres nothing I can do," and kept spraying the air with this awful spray. The flight harmful to my health, exhausting, and uncomfortable. BEWARE OF THIS AIRLINE! I would have preferred not gone on my trip then fly this airline!"
Voordelen: "The on board staff was very nice. That's pretty much the only thing that I liked."
Nadelen: "Just about everything. Not only were both flights delayed, one without notice, both the check-in and boarding processes were obscenely long with no obvious reason. On board, the staff was very pleasant but took almost 20 minutes to respond to a page and I only paged them one time. The screens for entertainment had a lot of trouble reading touch for both my seatmate and I and the selections were very limited. My seat did not recline which made for a very uncomfortable flight as I had hoped to be able to sleep. They lost one of my bags and somehow still have not found it more than 36 hours later."
Voordelen: "As if our flight from Washington to Brussels was not delayed enough, the flight segment to Accra from Brussels was delayed for almost 2 hours"
Nadelen: "Almost everything about the trip was impacted one way or the other. Our luggage/bags were partially damaged too, but I decided not to lodge an official complaint."
Voordelen: "We didn’t have assigned seats, we tried to pick the night before. Anyway they sat us very near each other. It was a nice flight."
Nadelen: "There was a long-ish and poorly organised layover in Luanda, which involved the flight crew individually identifying the carry-on luggage on the plane so as to ensure no one who had disembarked had left anything behind. This was literally done bin by bin by a crew member shouting down the aisle, "Who's is this brown bag? Who has a grey Longchamp!!!???" This is not something I have ever seen before and it took ages. The cabin also became very hot during the layover, which cause a 40 minute delayed arrival in Kinshasa."
Voordelen: "Smooth and welcoming boarding New aircraft Good crew with free drinks"
Nadelen: "Read above!! WORST EXPERIENCE EVER!!!!"
Nadelen: "We had to wait 1 hour inside the airplane because there was fog in Lisbon. Flight took 2.5 hours and the Fog cleared long before we landed so there was no need to wait 1 hour in the airplane where we had NO leg space at all. As compensation they could at leased given us coffee for free and not have to buy for a bloody expensive high price."
Voordelen: "Departure and arrival was on time"
Nadelen: "Very narrow and very uncomfortable seats. Didn't have any free snacks or drinks. I asked about free water, the crew even didn't offer to bring it. For free water you have to go to the back of the airplane to get a small cup. Didn't have any entertainment."
Voordelen: "Airplane was clean and service was attentive. Food was good and served hot."
Nadelen: "I was not allowed to get on board even though the plane was sitting at the airport still and it was the airlines delay that I made me late."
Nadelen: "Late departure in Brussels with confusing and inaccurate information. The food was tasteless, my kids and I hardly ate anything because of it. The in-flight entertainment options were pretty limited. Once again, the flight crew was not very friendly or service minded."
Nadelen: "Was surprised that the food was on sale !"
Voordelen: "Flight crew was great, service was excellent."
Nadelen: "Flight was very cold."
Nadelen: "The special meal that I had requested was not available. In fact the only meals on the Brussels to Washington leg were chicken/fish. No vegetarian meal was provided."
Nadelen: "The crew didn't bother to announce that we would have a delay at take off and at landing. The food?... nothing good to say. It's been years since I've eaten a meal on a passenger plane."
Nadelen: "The flight never took place due to a delayed flight from Hamburg to Marseille"
Nadelen: "Flught was delayed more than 45 min from Brussels and when we finally arrived to Lisabon they couldn't open a door to Airport building."
Voordelen: "I had a comfy seat at exit row. The team was great."
Nadelen: "Over 30 minutes delay. The luggage pickup was a mess, the belt wasn't emptied for previous flights which created a huge mess."
Voordelen: "Same coment"
Nadelen: "Same coment"
Voordelen: "The airline insisted I check my bag because it was 2lbs over the weight, but it was an empty flight. We had a transfer in Brussels where some how the tags on the bags were not there and we were without a luggage for 5 days. I feel that the Venice airport claim was horrible as they seem to misplace luggage alot and on our transfer flight they fave us the wrong carousel. The service on the plane was great. But that was it."
Nadelen: "The airline insisted I check my bag because it was 2lbs over the weight, but it was an empty flight. We had a transfer in Brussels where some how the tags on the bags were not there and we were without a luggage for 5 days. I feel that the Venice airport claim was horrible as they seem to misplace luggage alot and on our transfer flight they fave us the wrong carousel. The service on the plane was great. But that was it."
Voordelen: "Nothing special"
Nadelen: "The flight to Brussels was canceled and we had to spend the whole night at the airport until someone started to give us some attention On the way back they put me and my friends very far from each other and we had to pay even for water on the flight"
Voordelen: "A very full flight that was managed well. Staff were accommodating and pleasant."
Nadelen: "I am not a fan of spicy food when flying so the snack item did not work for me. The more interesting international films were not available with English subtitles."
Voordelen: "The crew seemed nice"
Nadelen: "I was literally in tears by the end of my flight because my back hurt so bad in the seats. When I was boarding, I had a two hour layover and I still had to run for my flight and they were already boarding when I got there. The food was tasteless. All I could do was try and sleep and pray the flight ended quickly."
Voordelen: "Flight itself was fine."
Nadelen: "I tried for numerous days before the flight to buy a piece of baggage online and I kept getting tossed back and forth between Expedia and Brussels Airlines. In the end, I wasn't able to purchase it ahead of time and we had to pay $49 at the airport. I feel entitled to a reimbursement of the difference between the booking online price of $15 and the $49 I paid."
Voordelen: "Crew was vey professional. Arrival in Rome was to a gate rather than a bus, which was unusual but nice. Baggage delivery was also surprisingly quick for Rome. The Brussels Airlines lounge in Brussels airport is fantastic!"
Nadelen: "The flight departure was delayed 1 1/2 hours, meaning we arrived in Rome at nearly midnight. No complimentary drinks on board. As a Star Alliance Gold member, I chose Brussels Airlines out of loyalty. But the cheap approach to customer care means I will have to reconsider flying with you in the future."
Nadelen: "delay of 20 Min"
Nadelen: "Not allowing free seat selection when the ticket is purchased."
Nadelen: "Old plane. Seats couldn't be adjusted. Had to take a bus to board the plane."
Voordelen: "Right price."
Nadelen: "Crowded and not organized."
Voordelen: "nearly on time ( 5 mins)"
Nadelen: "too many "stops" in the boarding process, even when you have "speedy boarding" - check in at gate - waiting till door opens to go outside in lane - waiting at the end of the lane till boarding commences..."
Nadelen: "Être à l’heure pour une fois"
Nadelen: "The crew could have shown up on time."
Nadelen: "Announcements at gate..only one long line..didn't know what was boarding.."
Voordelen: "The price, the crew"
Nadelen: "The terminal without air conditioning in Bordeaux was a mess, due to construction and size. It felt I was being penalized for using a low cost airline."
Nadelen: "More clerks for checkin/baggage; some organization in queuing to board. It was total chaos and the staff seemed very stressed."
Voordelen: "On time"
Nadelen: "Charles dGaul airport security was redundant and slow. A more cohesive flight change would have been better."
Nadelen: "On aurait pu être à l heure"
Voordelen: "Le vol de façon général"
Nadelen: "L’ajuste Horaire pour éviter le retard"
Voordelen: "Simple et efficace. A l’heure."
Nadelen: "Amabilité correcte, on peut être encore meilleur. Mais franchement ça va. Easy jet est vraiment top pour les petits trajets."
Voordelen: "les sièges étaient vraiment très très inconfortables"
Nadelen: "des prises USB dans l'appareil serait un plus"
Voordelen: "We got to Lisbon in one piece. Comfortable during the flight. Well behaved neighbouring passengers."
Nadelen: "Although the flight is actually good, my overall experience is still poor due to the boarding crew at the gates. If anything I want to make an official complaint on how poor the services were towards other passengers and us. I will do this in the week."
Voordelen: "Les hotesses d accueil pour l embarquement était raciste à bruxelles"
Nadelen: "Des hôtesses dignes de porter les tenues de easyJet comme à Genève"
Voordelen: "Nouvelles cabines. Degivrage effectué avant le départ."
Voordelen: "Horaire respecté, pas de soucis particulier"
Nadelen: "Confort des sièges"
Nadelen: "Retard avion non mentionné à Marrakech"
Voordelen: "quick flight staff excellent"
Nadelen: "Very. bumpy lots of turbulence I know that's not the airlines fault but you asked what I didn't like."
Voordelen: "Plane was comfortable and not too full."
Nadelen: "Flight left a app it late. Verbal announcements in the boarding area were very difficult to hear. They need to upgrade the PA system in Bordeaux."
Voordelen: "Je n'ai jamais un décommander mon vol car le site Kiwi parlequel j'ai acheté les deux billets ne répondait pas"
Nadelen: "la fait de ne pouvoir décommander mon vol même par téléphone sur Kiwi.com si bien que j'ai du acheter deux autre vols ave Royal Air Maroc, que je vous recommande vivement."
Voordelen: "Great price Arrived early Luggage arrive quickly Very Efficient"
Nadelen: "Pay for all extras - including coffee"
Nadelen: "Didn’t even get to take this flight due to our first EasyJet flight being delayed."
Voordelen: "Repas très correct"
Nadelen: "Embarquement assez long"
Nadelen: "Payer 60 euros pour les roulettes de ma valise"
Voordelen: "Everything went to schedule and the crew dealt with an illness emergency without fuss and I am sure more than half the passengers never knew about it."
Nadelen: "I didn’t like sitting at the gate for a long time without being told what the delay was all about. Also, the announcements were very hard to hear because they weren’t loud enough. That’s something that should not happen because people rely on the information you provide."
Voordelen: "Flight was exactly on time. The plane was bigger than expected with more room and a lot of overhead bin space."
Voordelen: "L'équipe a bord était sympathique."
Nadelen: "Gros retard. Très froid dans l'avion."
Voordelen: "La gentillesse du personnel . L’initIative de soutenir une cause humanitaire( les conséquences des incendies en Grèce)"
Nadelen: "Le retard , comme d’habitude sur Easy jet même s’il était dû en partie à l´impossibilite de décoller à cause des orages à l´arrivee. L’aeroport De Berlin est Shonefeld.... avec tous ses escaliers, c’est indigne d’une grande capitale de ce beau pays qu’est l’Allemagne!!!"
Voordelen: "It was horrible we was delayed 40 minuets originally to then be told we was going to be delayed another 3 hours"
Nadelen: "Because when we needed information about the delay and when we could leave the airport no one could give us any information"
Nadelen: "Terrible customer service. Staff is very poorly trained and just lacking in every regard, from those attending to baggage check to those supposedly assisting with customer service. The airline takes no responsibility for the actions of their employees and leaves everything at the expense of the customer, even when the airline / it’s poorly trained employees are to blame. They left me stranded in a foreign country overnight with no accommodations and just complete and utter disregard for what had actually occurred. By far the worst experience I have ever had with any airline, ever. Beware. Their rules for checked baggage are ridiculous. Nothing is worth the money. I spent less on a 4-star hotel the night I was stranded than the airline charged me to check my bag. I initially paid $107 online to check my bag which was insane enough as is, but despite the fact that I had already purchased the extra large checked-bag option, I was charged an additional €80 at the airport since there was apparently no record of me purchasing the XL bag option (except for on my flight invoice as well as on my bank statement, of course). As a result, after seeking assistance from multiple employees—each of whom couldn’t have cared less—and paying the additional fee, I missed my flight (which was a CONNECTING FLIGHT) because they finished boarding early / closed the gates early. Their lovely cutomer service then proceeded to tell me (as I embarrassingly wept and sobbed), that I must purchase a new flight ticket, before also happening to mention that seeing as though it was almost 12pm, they were doing me a favor by waiting for my decision since I was delaying them from leaving work, as it was the end of their shift. All in all, because I missed my connecting flight, I then missed another flight, as well as a train I previously booked. I not only had to purchase a new flight, but also a hotel room, a taxi to the hotel since the airport hotel was fully booked, a taxi back to the airport from the hotel, and another train ticket, in addition to the obvious necessities such as food and water. All without even an apology from the airline. To make matters worse, once I was finally on the newly booked flight, I was not offered a single refreshment. No food, no beverages, and in fact, was actually ignored by the flight crew as they served everyone around me. EasyJet turned my long 16-hour journey into an exhausting and overall miserable 72+ hour journey due to their complete insolence. Never again......"
Voordelen: "Efficacite, simplicite"
Nadelen: "Retard de depart et arrive, d'a peu pres 1 heure"
Voordelen: "We left and arrived on time."
Nadelen: "EasyJet’s process for boarding is a bit odd. Everyone piled up at the gate in one big cluster, then blocked others from getting on as they were called. I even saw one person duck under the rope and cut in front of everyone else."
Nadelen: "Les parents qui laissent leurs enfants de 7,8,9,10 Ans se battre, hurler.... aucun respect d’un espace collectif. Aucune éducation au « vivre ensemble « "
Voordelen: "Tout s'est très bien déroulé pour nous =)"
Nadelen: "Manque un peu de place, après pour le coup on avait qu'une. heure d'avion donc ça passe mais j'imagine pas y passer 8h"
Nadelen: "We were stopped and told that we had to repackage because my small shoulder bag and my wife's purse were too large and constituted more than one carry-on. We repacked as best we could, considering our suitcases were full already. Not good enough! We were charged sone 70 euros extra. As our bonding proceeded we saw more than several people with larger backpacks and purses than we originally had. Never again for easyjet!"
Voordelen: "I liked the way I was treated when i went to drop my luggage."
Nadelen: "I think that when the customers buy ticket they expect to have meal included. At least I've felt that way. I hope you to improve this service."
Voordelen: "Parfait bele cite porto"
Nadelen: "Je tout amaie"
Voordelen: "uniquement l'attitude du commandant de vol et de l'équipage"
Nadelen: "plus de 2 heures de retard !!!"
Nadelen: "stewart gratuitement désagréable et cela même avant l'embarquement"
Voordelen: "Not much. I had a aisle. Had I not, I oils have been unable to sit down"
Nadelen: "Almost everything. Seats hit right at shoulder. No recline. No rest"
Voordelen: "Glad that there are so many options on EasyJet"
Nadelen: "Staff at checkin desk in ZRH are a bit abrupt with customers"
Voordelen: "Seulement 5 min de retard Confort OK pour le prix payé"
Nadelen: "Une fois l'embarquement effectué on attend pendant très longtemps avant de pouvoir rentrer dans l'avion (les passagers du précédent vols n'étant même pas sortis au moment où on rentre dans les tunnels d'embarquement). Très pénible surtout pour une femme enceinte de 7 mois!"
Voordelen: "Forget the flight, think where you’re heading!! Old Lisbon, Chiado, is well worth a visit. Almost seems like time stopped with all the architecture. People are friendly and not too pushy while selling you intems. Well worth a visit as a city break. B&B €25 for two per night!!"
Nadelen: "What would you expect from a great name? Still have to be disappointed! But while in Lisbon learn some words in Portuguese. They’re essential. If they see that that you’re making an effort, they’ll appreciate it more. Speak in foreign and straight away your price rises!"
Voordelen: "The speed of boarding"
Nadelen: "Other passengers that kept trying to bring more than one item on board"
Voordelen: "la proximité du centre avec le métro proche. La literie"
Nadelen: "l'insonorisation des chambres"
Nadelen: "Plus d'une heure de retard, j'ai du annuler rdv sur Genève, merci easyJet."
Voordelen: "Le prix du vol, l'amabilité du personnel."
Nadelen: "C'est Ryanair, donc, beaucoup des choses devraient être améliorés."
Nadelen: "It's Ryanair. So, no further comments required..."
Voordelen: "Le prix, les dates de vols, l'aéroport est desservi par les transports."
Nadelen: "L’embarquement avec des personnes incompétentes qui ne font pas leur travail correctement contrairement à l’aller qui était parfait. Les sièges sont inconfortables."
Nadelen: "It's Ryanair. We know that they won't change."
Nadelen: "Stop à la pub pendant le vol. 1h de vol= 1 h de dérangement à essayer de nous fourguer les produits vendus à Bord. Et comme toujours avec RyanAir retard du vol."
Nadelen: "éviter 1h15 de retard"
Nadelen: "the fare and baggage rule become complicated."
Voordelen: "Cheap flight"
Nadelen: "Less time in the boarding line and less interruptions to sell things."
Voordelen: "Les annonces du pilote, l'atmosphère général de la nouvelle cabine Boeing"
Voordelen: "Vol pas chèr"
Nadelen: "Le service client est à revoir"
Nadelen: "the heat in the cabin was unbearable"
Voordelen: "Tout était bien... Cependant"
Nadelen: "La police douanière a pris trop de temps pour arriver. Ceux qui avaient des correspondances s'inquietaient"
Voordelen: "The take off was very smooth"
Nadelen: "It was a bit too warm"
Nadelen: "L'enregistrement fait par un stagiaire inefficace au plus au point,et l'aéroport de Marrakech est une catastrophe au niveau gestion... 3h d'attente à l'arrivée pour passer le contrôle des passeports.Et 1h30 au retour...."
Voordelen: "Being on time and the comfort in the exit row was excellent"
Nadelen: "Penning of passengers before and after flight. Continuous sales pitches from crew. Aisle always busy."
Voordelen: "Timeliness. Small airport."
Nadelen: "Limited seating space."
Voordelen: "Just plain good old Ryanair on time no frills"
Nadelen: "All was perfect"
Voordelen: "Le vol s'est bien passé"
Nadelen: "Nous trouvons injuste de prendre 20€ par personne (nous sommes 2 personnes = 40€) de ne pas avoir imprimé nos "boarding cards". Nous sommes 2 retraités qui n'avons pas de smart phone et ce n'était pas possible pour nous d'avoir accès à notre messagerie. On n'avait pas un ordinateur avec nous. Pour prendre 40€ simplement pour ça, ce n'est pas bien juste. Au moins, il faut prévenir en GRANDES LETTRES que si on n'imprime pas les boarding cards, on doit payer lourd pour cela."
Voordelen: "Accueil, personne souriant, dommage ne parle pas français !!aa"
Nadelen: "Arnaque à l’achat du billet,vous réservez un vol allez et retour pour 3 jours hors saison pour 120€ et à l’arrivée cela vous coûte 250€ avec tous les suppléments dont priority bagage à main. Du n’importe quoi mettez un prix fixe que les clients sachent ou ils vont avec leur budget ?!"
Voordelen: "The price"
Nadelen: "Confusing baggage policy. You are told to take your bag to the gate where it will be taken and put in the hold. It is not made clear that this bag must go through security with you and therefore cannot contain liquids. We had to jettison a lot of toiletries. When we got to the gate we were allowed to take the bags on anyway. What is the point of this?"
Nadelen: "We were traveling across Europe with no access to internet. We trued to check in night before from hotel, we had a week connection. Thought we will do it from airport just like the United States. However, due to long line, wemissed tbe two hour window and were charged 55 euro per person. There was 5 of us. Therewere 5 of us. We felt cheTed and scorged."
Voordelen: "L'accueil de l'équipage"
Nadelen: "Le retard et toujours ce problème de réception des cartes d'embarquement par kiwi J'ai reçu cette fois une carte sur 3 par mail Pour faire les cartes j'avais le mail de kiwi cette fois donc ça a été mais je trouve toujours le procédé complètement anormal voire tout à fait ignoble quand je pense aux personnes plus âgées par exemple Je reste choquée par les méthodes du prestataire Kiwi"
Nadelen: "The check in process was extremely slow and the line up was very long with only 2 crew members checking people in"
Nadelen: "I paid for my seats and the ask me to change next to the emergency door, something that i would never choose."
Voordelen: "Flight on-time, friendly to baby. Did not have food and no entertainment."
Nadelen: "Took long time to pick up baggage (could be an issue at BCN airport). Would be great to arrange seating (sit next to my wife) when seats are randomly picked up"
Voordelen: "My own boarding was went ok"
Nadelen: "What was the most annoying part of the whole experience was the fact that they were other passangers on there school trip. Yes they are just still kids, but from the very start of them boarding, thats when everything just went downhill. The kids was just screaming, shouting, and sprinting into there sits. Even after being told to quite and calm down, all them were still screaming and shouting at the top of there vioces throughtout and non-stop for the whole flight (even after landing and getting into the bus). The worst fact of all is that, there was just far too many of them for everyone to handle (by the flight crew, and the trachers). It was also the first thing in the morning so it’s not like everyone would most likely be well rested already."
Voordelen: "on vient chez Ryanair pour le prix"
Nadelen: "le retard de 2h30, ce qui a engendré une désorganisation totale au départ. Tout en Anglais sauf l'annonce pour les tickets à gratter payants qui est aussi en Français!!!!"
Voordelen: "Good flight with no turbulence. Checked luggage came out fast."
Nadelen: "They never gave me a printed boarding pass when I checked in and then once boarding the actual plane outside of WiFi range they made a big deal about not being able to show them a boarding pass. I had already shown two people before. If they needed to see it before boarding the plane then they should mandatorily give you a printed pass."
Nadelen: "Le fait que les bagages à main voyagent maintenant systématiquement en soute ... les coffres en cabine sont vides et on doit attendre son petit sac à l´arrivée, après les bagages enregistrés ... Cela me parait être un non sens complet et je ne vois même pas où serait leur intérêt financier !"
Voordelen: "Nothing! Terrible airline and so inefficient"
Nadelen: "Waited over an hour to board while we stood in line for this ! Stayed an additional 45 mins after landing for our luggage to drop. Horrible horrible airline"
Voordelen: "Depart à l'heure avec quelques minutes d'avance à l'arrivée. Accueil très sympathique des agents d'escale à l'aéroport de Bratislava."
Nadelen: "Le confort des sièges de l'avion est vraiment perfectible bien que l'espace au jambes soit correct."
Voordelen: "Ship flight"
Nadelen: "Flight was delay, and I don't see crew doing the best to make the people confortable. Or happy to flight"
Nadelen: "Retard de 4h, peu d'information sur le vol, arrivée tardive a Bergame et correspondance pour Dublin manquée. Aucune prise en charge par RyanAir excepté un coupon de 5€ pour manger à l'aéroport de Bordeaux. Mensonge de l'équipage sur potentielle prise en charge et point de contact à l'arrivée à Bergame."
Nadelen: "Le vol n'était pas de qualité. L'avion est vieux et manque d'être rafraichi. J'ai reçu un email 2 jours avant le décollage pour m'informer que ma valise en cabine était annulé et que je devais payer 15 euros."
Nadelen: "Le confort le manque de place entre deux sièges Les repas ou boissons payantes L'atterrissage plutôt rude Embarquement long en plein froid"
Nadelen: "Notre pompot adorée a été violentée ainsi que notre très précieuse boule à neige pour ma petite sœur trisomique qui sera à jamais déçue m. j’ai eu faim pendant le vol, comment faire sans ma compote? Je voulais admirer Londres de l’avion: comment faire sans la boule q’ neige? Déçu"
Voordelen: "Pas grand chose"
Nadelen: "Le retard, le confort de l'avion, l'amabilité du personnel, les places dans l'avion"
Nadelen: "2 bagages en cabines mis en soute. Une des deux valises complètement cassée et ne pouvant plus fonctionner. Tous cela sans le savoir car le personnel ne fait même pas l'effort de vous expliquer. Sans compter les 2h30 de retard mais pas remboursable car cela ne dépasse pas les 3h. Un scandale cette compagnie qui ne devrait même plus exercer sa fonction."
Nadelen: "Always delayed and poor services"
Voordelen: "après un dégivrage au niveau des ailes, que je n'avais jamais vu, nous avons récupéré le petit retard occasionné très bien. On nous a proposé, gratuitement, au moment de l'embarquement de prendre en charge mon bagage. Merci Isabelle"
Nadelen: "Bonjour, je n'ai pas reçu mon appréciation sur l'aller 1h30 de retard annoncé puis 10mn après on nous appelle pour finalement nous faire attendre dans le couloir d'embarquement, je ne comprends pas pourquoi cordialement Isabelle"
Voordelen: "Décollage et atterrissage tout en douceur. Bravo au pilote!"
Nadelen: "Rien à signaler. Tout était parfait"
Nadelen: "Seats WERE VERY UNCOMFORTABLE AND TINY"
Nadelen: "Retard de 2h30 au départ. J ai raté un rendez-vous important! Peu d espace dans l avion entre voisins de côte et de devant."
Voordelen: "Départ à l'heure prévue. Vol impeccable, sans surprise."
Nadelen: "Tarifs en fonction des vacances scolaires. Ils se rattrapent sur les tarifs bas le long de l'année."
Nadelen: "1156.64 When we arrived at the airport the clerk at the desk would not look up from her computer to help us, we went to the window and she continued to refuse to check us in. When we handed her our passports she bluntly stated that it was too late to check in because it was 10:00 and the cutoff was 9:55. We asked if she could make an exception due to our issues with transportation or if she was able to help us rebook a flight and she said no. We had already paid for this flight and had checked in baggage and paid separately for the two bags and she told us there were no Ryan air flights for our destination. We promptly rebooked with another airline at a separate airport and consequently had to pay for another form of transportation to the airport as well as a new flight and another two checked pieces of baggage. I have traveled all over Europe, the US, Canada, Central America etc. and never in my years of travel have I felt so belittled and disrespected especially considering I was a paying, respectful and loyal customer. It goes without saying I will never use this airline again and will be strongly recommending other airlines to friends and family."
Voordelen: "Standard Ryanair flight. Usual boarding etc. No problems."
Nadelen: "Being split all over the aircraft because we refuse to give in to Ryanair extortion to squeeze more money out of us. Clearly would have been able to seat us all together. Won't buy another coffee or food until this policy changes."
Nadelen: "They canceled our flight and we have not received a refund plus the 250 euros per person owed to us."
Voordelen: "Fast boarding. I exchanged place with a stranger with no problem ."
Nadelen: "There's not a lot of space for your legs but that's an airplane problem and not really ryanair only. They took off the little basket space from the seat in front of you so you have nowhere to put away your stuff which is very annoying. You have ton pay for everything on board, absolutely nothing is free and it's ridiculously expensive."