Delays. Endless walking at Schiphol, most exits closed. No staff or signs.
Have people at the Westjet counter
Delay due to lack of personnel!
Queue énorme au contrôle et 1h30 de retard pour le départ
Wi-Fi didn’t work. Boarding was totally confusing. Guy next to me took more then his area. Constantly touching me pushing on me. Had a bag blocking getting out. Almost fell. Crew didn’t help
Aucun soucis, bon suivi et correspondance dans les temps Nickel
Très bon service. Repas pourrait être amélioré. Personnel agréable. Hygiène respectée. Merci
Le repas est très ordinaire. Le reste c’est très bien!
Nadelen: "The touch screen did not work properly"
Nadelen: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Nadelen: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Voordelen: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Nadelen: "Wifi on klm"
Nadelen: "It's KLM. What else do you need to know."
Nadelen: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Voordelen: "Fantastic gate agents!"
Nadelen: "The food was terrible."
Voordelen: "Very friendly crew and on time with no problems."
Voordelen: "The friendliness of the crew"
Voordelen: "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Nadelen: "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."
Voordelen: "Seat comfortable"
Nadelen: "Flight was delayed and overhead bin space was very small"
Voordelen: "Le vol était ponctuel."
Nadelen: "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."
Nadelen: "There was no wifi on flight"
Voordelen: "The space at my feet with the chair in front was a bit akward."
Nadelen: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Voordelen: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Nadelen: "If I knew how to recline my seat earlier. I did try several times"
Voordelen: "Overall KLM experience is good"
Nadelen: "Food quality was mediocre for a business class flight."
Voordelen: "Le vol"
Nadelen: "Clairement le système pour faire notre checkin online est pourri"
Voordelen: "KLM staff is great"
Nadelen: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Nadelen: "L’intégralité du voyage, pas de repas, retard de bagage"
Voordelen: "the crew was nice"
Nadelen: "Seat confort on long flights, leg rooms,"
Voordelen: "Crew was nice and efficient"
Nadelen: "Economy seats don’t recline enough."
Voordelen: "On time and friendly crew"
Nadelen: "Boarding needs improvement"
Voordelen: "Good and friendly services"
Nadelen: "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"
Voordelen: "Great service"
Nadelen: "Very slow service at checkin, was not even available when I arrived at the airport"
Voordelen: "Flying with KLM is a pleasure"
Voordelen: "Everything was clean and well organized."
Nadelen: "The flight was delayed 1 1/2 hours."
Voordelen: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Nadelen: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Voordelen: "The attendants took great care of us. Super smooth flight."
Voordelen: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Nadelen: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Nadelen: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Voordelen: "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."
Voordelen: "Petit avion sans trop de place."
Nadelen: "Connexion un peu trop courte à Amsterdam. Génère du stress."
Voordelen: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Nadelen: "there was no lounge close to our departure gate"
Voordelen: "Cabin crew were very professional."
Nadelen: "Aircraft returned to gate due to fault and was delayed for 45 min."
Nadelen: "Le menu est à améliorer"
Nadelen: "Le menu est à améliorer"
Sat on the plane for 2 hours before taking off. No WiFi. No food.
Annulation sans proposition de solution
It was canceled twice. To the point I couldn't go on my trip.
Parce que AA a mal fait son planning , pas de pilote . Il a fallu attendre un pilote puis un co pilote. On a décollé avec 1h40 de retard
The Wi-Fi didn't work at all. It was extremely frustrating.
I've experienced friendlier flight crews, but they weren't rude or bad by any means. I just chalk it up to being the end of the day.
Flight attendants were pleasant especially considering the flight was full. Charger in my seat was inoperable and no entertainment available.
By the time we got to our gate after check in, our flight had been delayed enough for us to miss our connecting flight. I attempted to rebook our flight via the AA app, but it wouldn’t let me choose a flight until the following day. I went to the desk to ask for help, (there was no one else at the desk that needed help and there wasn’t a flight boarding at the time) and when I explained what was going on I was very curtly told “Don’t do that! Call this number!” and she threw a postcard with a phone number on it at me. When I tried the number, it wouldn’t connect, I only got beeping on the other end. I returned to the desk, where fortunately, another employee was able to get me seats on a flight later that evening. When we landed, our original connection was also so delayed that we were able to catch it and fortunately, the employee there was super helpful in getting us seats on that flight again. However, I continued to get notifications for the evening flight that we would have taken and it too, was very delayed.
Voordelen: "Seats were comfortable"
Nadelen: "Flight attendant needs a lesson in FRIENDLY customer service he was almost rude to guests"
Voordelen: "The seat seemed broken. The main issue was that all shades were down. I thought when we took off and landed , window shades were supposed to be up? I felt like I was in a dark tunnel with shades down and lights the entire flight out and it was mid-afternoon."
Voordelen: "The price of the flight was competitive which is why we went with American. The aircraft was clean and crew aboard the aircraft were by by courteous and professional."
Nadelen: "American Airlines changed our flight times drastically which caused us to have to rearrange our travel plans. The boarding process at St Croix was terribly unorganized and inefficient. The airplane was hot and stuffy with little airflow. They don’t offer any beverages to customers other than first class passengers citing COVID issues. There is no risk if COVID spread through giving each passenger a soda. It is incredibly unfair that first class passengers are served both alcoholic and nonalcoholic beverages in cups but other passengers are not."
Nadelen: "extremely racist crew made flight uncomfortable for everyone."
Voordelen: "The crew was great and I really appreciate how they accommodated a family with 4 young children"
Voordelen: "They crew was extremely attentive."
Nadelen: "No tv screens and internet was shoddy."
Nadelen: "just the food options were not that good. all other things were ok."
Nadelen: "The AA app broke"
Nadelen: "On the red eye from Anchorage to LAX in Business class the A321 was ok as far as comfort. Same duration flight fromLAX to MIA, same plane, but we received a nice pillow and blanket, as well as a little travel kit and bottle of water. Seems strange there are different standards for the same duration"
Voordelen: "Pilot was very careful went around the storm that we could see from out flight nicely got us home safely. Great job."
Nadelen: "Even though I had a priority boarding I was told that I was suppose to stay with group 5. As a BA silver traveller I didn’t get the boarding priority."
Voordelen: "Aubrie and Claire"
Nadelen: "Engine could have started. It didn’t."
Nadelen: "New AA internet is NOT good. Much prefer GoGo. Otherwise a great flight."
Nadelen: "The service, and the smile on employee’s faces. Rolling their eyes at people because we want to know why we’re being delayed is disrespectful"
Voordelen: "nothing since i was not able to make it on time"
Nadelen: "Flight between fort myers and charlotte was stuck on the tarmac for more than 1h. I missed my connexion and was rebooked next day at 11am. I missed one full day of work. Next time, the flight could wait 15 o 20mn to allow passengers to reach the gate"
Voordelen: "efficient boarding process, friendly crew"
Nadelen: "boarding time was delayed, too hot, seat was in the last row middle, crew delayed the flight unnecessarily by trying to seat a family together, lights were on when people were trying to sleep at midnight"
Voordelen: "Juste la rapidité du vol.les pilotes étaientt très bien autour du vol..."
Nadelen: "Le vol a accusé un retard de une heure et en plus on n'a changé du lieu d'embarquement qui est passé du 77 au 75.il fallait que chaque voyageur se renseigne."
Voordelen: "Le personnel est parfait"
Nadelen: "Vraiment pas beaucoup de place dans le siège pour les bras et jambes"
Voordelen: "Presque tout."
Nadelen: "Le prix du bagage à payer en plus du prix"
Voordelen: "Accommodation to any concerns"
Nadelen: "Le vol a ete annulé et j ai ete bloque sans voucher ou support"
Voordelen: "Visiter l’aerairport de JFK"
Nadelen: "Ponctualité, service à la clientèle, accommoder pour changement de siège, courtoisie, service à bord, efficacité des mesures de sécurité"
Nadelen: "Le déclassement en classe économique sans prévenir et une indemnisation impossible vol British opéré par American et donc les deux compagnie se renvoie la balle pour l’indemnisation (trois cents dollars par siège....) Plus jamais de voyage sur cette compagnie"
Voordelen: "L’equipage ne répondait pas à nos questions et le service laissait à désirer. Les sièges étaient confortables mais nous avons dû se faire réassigner parce qu’on nous avait séparés sur tous les vols."
Nadelen: "Le service à la clientèle"
Nadelen: "Une heure de retard au décollage"
Voordelen: "Mon avion est parti de SF à Miami pendant une heure puis à fait Demi-tour. Nous avons attendu 2h à l’aéroport. Nous n’avons pas été pris en charge. Terrible expérience. Je n’ai pas été remboursée."
Voordelen: "The crew was great. The seat was adequate but NOT comfortable. The request/requirement for only the wheelie bags to be in the overhead and everything else to be under the seat was EXCELLENT. Thank you for organizing the amount of “stuff” people carry on to the plane."
Nadelen: "I needed a little back support pillow..."
Nadelen: "Restes 1 heure dans l'avion sur la piste pour partir en retard du meme delai. Pour un vol de 90 minutes, decevant."
Voordelen: "A l'heure"
Nadelen: "Sièges inconfortables. Assis trop haute."
Nadelen: "the flight was delayed 5 hours due to maintenance. The captain had to finally, after several hours, come to the boarding area to inform all of us that there was problem that was not communicated correctly so we then had to wait an additional 2.5 hours more on top of the original 2.5 hour delay for the two certified mechanics on St. Croix to attest that the plane could fly. No one asked them to come earlier, so we waited for pretty much five (5) hours. We were promised meals and hotel in Miami. the Miami American Airlines service desk told us, sorry, there's so many people, we could not be accommodated. This is outrageous, and I want my money back. I paid for 4 people on that flight and we were treated horribly. On top of that....Cheapoair, representative from whom I bought the tickets, sold me tickets without my understanding that we only had 41 minutes to get off the original flight from Christiansted find the next flight and board it. We never would have made it. Final point, the Cheapoair guy who sold me the tickets charged me about 500 dollars more than what he said the cost was. He quoted and said "all in" 1150 per ticket (I bought 4 tickets). He then charged me nearly 5300 Again this is outrageous and a complete sham. I demand to be compensated for this."
Nadelen: "Panasonic Wi-Fi does not come close to the value GoGo provides."
Voordelen: "Desk attendant was very kind, but clearly had no idea what to tell us."
Nadelen: "See previous flight post, another delay for mechanical issues, another round of poor communication."
Voordelen: "Tout s’est bien passer, c’etait facile."
Nadelen: "La temperature durant le vol était mouvementé"
Nadelen: "Le vol a été annulé personne ne nous a averti c’est kayak qui nous a dit de vérifier. Ils nous ont mis sur aucun autre vol jusqu’au lendemain."
Nadelen: "Retard d’une heure"
Voordelen: "The food choices were good and the entertainment."
Nadelen: "The seats were uncomfortable and the tray table was really low."
Voordelen: "La bonne ponctualité pour un vol intra US"
Nadelen: "B757 dépourvu de système de divertissement à bord. Sûrement du au court trajet"
Nadelen: "Aucune des télé ne fonctionne pendant la totalité du vol Biscuits food ridicules Le prix des bagages et la queue pour obtenir son ticket puis refaire la queue pour déposer bagages Double paiement bagages mémé en transit / inacceptable"
Voordelen: "tout le service en général."
Nadelen: "notre vol a été retarde retarde!!au lieu de décoller comme prévu à 8h30 notre vol a été finalement annulé vers 23h30. On m'a relooké sur un vol pour LONDRES le lendemain à 19.h. Nous sommes restés plus de 24 h dans cet aéroport sans que nous soit proposé un hôtel. on nous a donné une couverture et un oreillé!!d'autre ont pu etre rebooké sur d'autre vols sur NY ou chicago le matin meme. Nous avons perdu une journée de travail mon époux et moi-meme. Lui a du annuler une formation impliquant 10 personnes qui venait de toute la France."
Voordelen: "Went without a hitch"
Nadelen: "Coach seating is too tight"