Embarquement encore avec de retard, l'équipe de l'embarquement était tres désagréable. Obliger d'acheter un masque FFP2 ceux qui n'était pas le cas pour le vols d'arriver.
L'avion été vieux. l'écran tactile ne fonctionnait pas correctement, le siège était cassé et la connexion des écouteurs était défaillante. L'espacement des jambes en classe économique était correct et l'attention de l'équipage était vraiment bonne. vol correct.
No online check-in, so not ideal for business travellers having to queue to check-in at Zurich airport
Boarding and online chkin was very good, food was not to the expectations.
Personnel agréable. Hygiene respectée. Repas pourrait être amélioré. Merci
Surcoût Classe Premium Economy scandaleux étant donné l inconfort du siège L ecran de divertissement ne fonctionnait pas
Poor communication from boarding staff, airport staff not a clue. Communication on board was un decipherable and airline lost baggage.
Always exceptional service
Embarquement catastrophique en Italie dû à un manque d’organisation et de rigueur du personnel sur place mais le reste du voyage était parfait avec des stewards sympathiques.
Voordelen: "Seats ok. Crew is super. Drinks offered"
Nadelen: "Nothing, AF rocks"
Voordelen: "Clean plane , good crew ,"
Nadelen: "they didn't load my baggage from flight 1 to 2"
Voordelen: "Personnel au top."
Nadelen: "Avion indécent vu le prix des places. Siège étriqué. Écran ridicule. Pas d'usb ni de prise. Repas sans saveur. Petit déjeuner a peine correct. Avion mal nettoyé et j'en passe..."
Voordelen: "Personnel très bien."
Nadelen: "Avion vieillissant. Repas très moyen. Ecrant minuscule. Pas d'usb ni de prise. Siège inconfortable et étriqué. Cet avion a grand besoin d'être rénové ou changé. Vu le prix est places pour La Réunion c'est inadmissible."
Voordelen: "Good aircraft, good service, on time, eventless"
Nadelen: "There are two types of foot-rests, both are a nuisance for people with long legs. The one popping up from below one's seat is extremely hard to put back in place. The metallic one folding down from under the seat in front cannot be secured back and is always in the way if the passenger needs to stretch his/her legs. This seems to be a new appliance, and I jut wish they would do away with it altogether. More is not necessarily better."
Voordelen: "Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Nadelen: "Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
Voordelen: "La tranquillité de la cabine premium"
Nadelen: "Le confort de la cabine"
Nadelen: "Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!"
Voordelen: "La ponctualité"
Nadelen: "L’aménagement de la cabine (les écrans ne fonctionnent pas)"
Voordelen: "Polite and friendly service"
Nadelen: "Not necessary to buy a business class ticket, as all the new planes have standard economy seats in the front as well."
Voordelen: "Le lounge Air France magnifique; personnel de bord"
Nadelen: "Le système de divertissement à bord"
Voordelen: "L'enregistrement, la possibilité d'enregistrer gratuitement le bagage à main, l'embarquement. Rapidité de service du personnel de bord à la demande."
Nadelen: "Ancienne classe économique Air France (système de divertissement à bord pouvant être beaucoup plus moderne);"
Voordelen: "NA"
Nadelen: "Both flights through Detroit were re-routed, our luggage was lost for 4 days."
Voordelen: "Well trained, professional, highly efficient flight attendant, and what is more important, in good mood during the whole the flight"
Nadelen: "The mobile application Air France didn't know the city or airport Dubai. Often same thing happens on the android application work Sheremetievo airport in Moscow"
Voordelen: "The whole crew is so kind"
Nadelen: "Delta made my whole first flying experience the best."
Voordelen: "The schedule and timing"
Nadelen: "The airport, some of the crew, the aircraft seats, the entertainment system"
Nadelen: "Les sièges pourraient être rénovés"
Voordelen: "Les prises USB pour charger le téléphone dans l'avion vu que le vol a fait 3h30 de retard"
Nadelen: "l'embarquement très long et des informations de l'équipage tardif"
Nadelen: "Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta."
Nadelen: "There was no entertainment and the food could be better"
Voordelen: "Le personnel était chaleureux et le vol en lui lui-même plutôt tranquille."
Nadelen: "La qualité des distractions. Parfois, l'écran buggue et sur un vol de 8h, les distractions sont primordiales."
Voordelen: "Accueil à bord agréable."
Nadelen: "Gestion des bagages (perte de ma valise)."
Voordelen: "I really liked my seat, but it was one of the only ones that didn't have a USB port."
Nadelen: "See above. Overall, very nice experience."
Nadelen: "Placed in last row w/ non-reclining seats, even though bought tix 7 months early. We travel w/ only carry-on bags. AF allows 35 kg each but only 12 kg in cabin. I asked, online, twice, if we could have a couple of extra kg for hand pieces. Rec’d only auto. luggage policy. Forced to check both bags."
Nadelen: "sièges trop serrés"
Voordelen: "The crew was efficient and friendly. The plane took off on time and landed on time."
Nadelen: "Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best."
Voordelen: "siège plus"
Nadelen: "repas"
Nadelen: "Assise des sièges premium un peu dure"
Voordelen: "The crew was very accommodating. I couldn’t have ask for anything better...pass on my praise to the flight crew of 0083"
Nadelen: "Nothing"
Voordelen: "Personnel de bord aimable, vol sans encombre"
Nadelen: "Obligation d’enlever l'ensemble des films transparents protecteurs sur les valises, alors même que lors du voyage aller la compagnie n'avait pas embarqué une valise (non filmée), toujours très désagréable de devoir reprendre les bagages au comptoir d'enregistrement. Demande de justificatifs d'adresse lors de l'embarquement alors que ces justificatifs n'étaient pas requis sur le voyage aller. Vérification minutieuse de l'ensemble des poids des bagages à main (qui étaient tous conformes) pour un vol intérieur d'une heure... A l'évidence le service client n'est plus au rendez-vous avec Air France."
Voordelen: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Nadelen: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
Voordelen: "Everything. crew friendly and food/drinks the best"
Nadelen: "Nothing...all was wonderful"
Voordelen: "La rapidité"
Nadelen: "RAS"
Voordelen: "Staff was so helpful and attentive to our needs.Providing service with a smile."
Nadelen: "Engine noise in the cabin is loud."
Voordelen: "Ras"
Nadelen: "Ras"
Voordelen: "PNC charming et communique bien dur le retard Excellente place 10D pour les jambes"
Nadelen: "1h50 de retard cause réparation freinage au vol orecendent"
Nadelen: "Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too."