Fast, excellent take-off and landing, delicious free food!
Nadelen: "The worse experience ever. I booked the flight and then they canceled it, i tried changing the dates but the website was giving me an error so i called them, after being on the phone for 2 hr some guy answered who seemed very tired and not thrilled working for LOT. Rood and not helpful, told me to try FB messenger and online changing again. Failed to get a voucher, refund or change the dates online, was still getting an error. on messenger they answered and told me i can get a voucher, i told them i don't want it and after that they stopped replying all together. good thing i got my money back by filing a dispute with my credit cart company."
Nadelen: "The fly attendant can be nicer"
Nadelen: "so good"
Voordelen: "Finally good seats"
Voordelen: "Crew was fine."
Nadelen: "Paid for business class on LOT. Somehow this was delivered on a low cost carrier. Not the same business class product at all, ancient plane, worn seats though they claim to be "new" on this 767. Multiple hours delayed departing, no reason given, and no updates, we just sat there for hours. I assume mechanical. Caused me to miss my connection and here I am having to pay huge for a last minute hotel. Not what was advertised to me which was a LOT flight not a codeshare on an old plane. Booked it through Kayak, will not be doing THAT again."
Voordelen: "Seat was confortable."
Voordelen: "LOT kept seating set up for comfort of all passengers."
Voordelen: "First flight was delayed and we missed flight to Toronto"
Nadelen: "Departure on time"
Nadelen: "Food/drinks Tv"
Voordelen: "Not a good experience rescheduling . The airlines and agents seemed to have formed a nexus to strip customers of money ."
Nadelen: "Fix this no cancellation and no refund nonsense . Plans change . And stop the charade of allowing changes but not really coz the change fee are so high and the process is super painful so that customer may drop the idea altogether"
Nadelen: "Nous avons embarqué à l heure mais ensuite nous avons dus attendre plus de 20min pour attendre la connection de deux passagers"
Nadelen: "I was traveling with 2 little kids. Plane was delayed but it happens. However crew and airport staff completely ignored requests for help. It started when they directed everyone to 3 flights of stairs, including people with strollers. It became worse after that."
Nadelen: "The crew was rude."
Voordelen: "Good service. Food is provided (one hot meal and one sandwich). Selection of entertainment (movies, TV shows...etc) are good."
Nadelen: "Long flight hours."
Voordelen: "Easy and fast to board and quick response with carry on luggage"
Nadelen: "The website check in doesn’t work quite well. You have to try a couple of times so it works"
Voordelen: "Je n ai pas réservé ce vol et je ne l ai pas pris!!!! Calmez vous!"
Nadelen: "Quand vous avez un bug corrigez le au lieu de tourner autour du pot!"
Voordelen: "Everything was OK exept few things"
Nadelen: "When plane from Vilnius to Warsaw landed, passengers had to wait for 20 min. inside a plane for a bus. When bus arrived I had only 20 min. remaining till my connecting flight to Toronto.I managed to run to the right gate in time. But when I asked LOT employees to insure that my luggage is on a plane to Toronto too, I received arrogant answer that I have nothing to worry about... In Toronto I found out that there was no my luggage on the plane..."
Voordelen: "My fourth experience with LOT in a month. The airline gotta be renamed from LOT to LATE. Also the airport is a complete mess, especially the incredibly long security check lines for transfer passengers."
Nadelen: "Crews are usually polite an professional. Anyway, my complaints refer to the problems with the Chopin airport and the airline/ certainly, not any crews."
Voordelen: "Les vols à l’heure, l’ensemble du voyage qui globalement bien déroulé"
Nadelen: "Aucun divertissement en français dans l’avion qui était pourtant neuf et dernier crie. Les films en japonais, bref à revoir."
Nadelen: "Did not take it, was late and missed the flight"
Voordelen: "Unexpectedly our luggage was still dispatched on time to our final destination dispite the delay and short time in Warsaw airport."
Nadelen: "The absence of clear communication on the duration of the delay or its reason and this despite the fact all passengers had been boarded on time."
Voordelen: "Great flight lots of leg room"
Voordelen: "I had a short flight so I can't expect much, but the staff and service was great and we departed on time."
Nadelen: "They were leather seats. I hate leather seats. And they didn't have the cushion on the back of your head that can fold forward on the sides to hold your head so you can sleep."
Nadelen: "The fly was late 50 nim, we have to wait for some people witch come late."
Nadelen: "On Monday, May 21, payment was made for 2 suitcases in the amount of $47. At check in next day we were asked to pay and paid 40 Euro for 2 suitcases. We told them that we already paid, to no avail. We would like to have an explanation. According to LOT luggage policy we should not be paying for 1 suitcase per person at all.."
Nadelen: "Flight was delayed and have to wait at airport.."
Nadelen: "Flight was also delayed by 4 hours and terrible experience. Made for a hellish trip"
Nadelen: "Flight was delayed by over 8 Hours. Terrible experience."
Voordelen: "Got me there."
Nadelen: "Extremely cramped seats, late and almost didn't make connection, buses back and forth the whole way, jerky drivers."
Voordelen: "Very roomy well designed plane. Good communication from pilot and staff."
Nadelen: "I lost my iPad during this flight. Luckily it was found in the Warsaw airport but the airline did not do anything to help me besides giving me some phone numbers and email addresses. It would cost more to ship it back to the US then the iPad is worth. It would be nice if lot would provide help to get it to me."
Voordelen: "Agréablement surprise qu'ils aient pris le risque de retarder le vol WAW - KRK pour attendre des passagers, même si du coup nous sommes arrivés quelques minutes plus tard que prévu à destination."
Voordelen: "Du personnel navigant très agréable et à l'écoute. Et un bon point supplémentaire pour le repas (;"
Nadelen: "Terrible never recommend to anyone"
Nadelen: "Late boarding and terrible boarding process with no proper announcements or procedures. Everyone just piling up at gate like cattle. Couldn't bother seating us together even though we booked under same ticket. Super cramped seats. Broken entertainment system on 787. Not very friendly crew."
Nadelen: "Long and hot wait in the transfer bus (you have to take a shuttle to the gate."
Voordelen: "Decent new airplane. Nothing else really stands out"
Nadelen: "Economy class is not as comfy as Turkish. Food is decent, not good. No free beer :'( Too few movies and some equipment doesn't function well"
Voordelen: "Without any note all passengers were required to pay for their baggage, same price either it was 10 or 20 kg. Nobody send any information before about this extra payment!"
Nadelen: "The airport wasn't ready to except foreigners. The personal at customs hardly could communicate in English, always switching to Polish. The custom officer forgot return transfer ticket. So, I had in no time to ask at the check point tofi s my name in the list and give me another tickets. It was very stressful."
Voordelen: "I liked the new modern Dreamliner, the in-flight food, the entertainment, and the comfort."
Nadelen: "I was I could have stayed on vacation longer."
Voordelen: "There was an incident with a passenger. He had an emergency and the plane went back to Berlin and got him an ambulance. From my point of view, if it wasn't for the Doctor (passenger) on board, he wouldn't have made it. It could've been anybody, even me or my friend traveling with me so, Great job! Congratulations to the Pilot and all the crew!"
Nadelen: "WE tried to Check in online and it gave us a bit of trouble. I think it was because of the connecting flight, it kept checking us in to the second flight but not the first one."
Nadelen: "BROKEN LIGHT! I wish I had some tape or even a bandaid to block that annoying light- did not sleep at all"
Nadelen: "It's nice when an airline overbooks a flight."
Nadelen: "The entertainment system was broken in my chair"
Nadelen: "Flight was late again!"
Voordelen: "I like the food. Cabbage rolls on our wat back from Warsaw were unexpected. Such an excellent idea to serve Polish meals on the polish airline."
Voordelen: "Crew were really helpful and it was great as we travelled with infant."
Nadelen: "Nothing really to complain. Perhaps the only negative thing is that the plane was a little small."
Voordelen: "Price, many food options"
Nadelen: "Never seen seats so close together."
Voordelen: "Nothing did our. Just another flight."
Nadelen: "The seat was very worn down and hard."
Rien à signaler, tout était perfect
Easy/Fast Boarding, friendly staff & attendants
we lost this flight because of delays.
C'est Ryanair. Que dire ?
Voordelen: "Friendly ground staff at Alicante airport."
Nadelen: "Airplane was dirty, floor covered in food from previous flight."
Nadelen: "Le bagage cabine n’a pas été enregistré alors qu’à l’aller oui. On n’a pas pu éditer les cartes d’embarquements car un bug sur Ryanair bref c’était vraiment médiocre"
Nadelen: "It is known that RyanAir is not the top class of comfort."
Voordelen: "The flight was really fast!"
Voordelen: "Cheap! And fast"
Nadelen: "No everything was perfect"
Nadelen: "Courtoisie, respecté les horaires"
Nadelen: "It's Ryanair. So, no further comments required..."
Nadelen: "Everything, basically... The flight was delayed almost an hour, boarding was uncomfortable, there was no food service on board, flight attendants were less than friendly, and takeoff was shaky and turbulent."
Voordelen: "Ryanair are thieves and they denied to board me because they said they do not accept my residence card (with which I travelled to Schengen countries before with other airlines) and their website do not mention that I cannot travel with this kind of residence card."
Nadelen: "If they conform European laws and treat their own employees better and stop making their own rules by distancing themselves from other airlines."
Nadelen: "Significant delay, poor AC"
Nadelen: "éviter 1h15 de retard"
Voordelen: "Embarquement à l’heure"
Nadelen: "L’attente à l’embarquement et l’attente à l’arrivée à la douane"
Voordelen: "The staff was very kind"
Nadelen: "Ryanair could do lots of things better."
Nadelen: "Les notifications. On a eu plus de 3 heures du retard et le retard était pas notifié. En plus après on a attendu à l'intérieur encore une demie heure pour décoller"
Nadelen: "the fare and baggage rule become complicated."
Voordelen: "Cheap flight"
Nadelen: "Less time in the boarding line and less interruptions to sell things."
Voordelen: "Flight was cheap and quick, absolutely nothing else to it. You fly Ryanair, you just go from A to B."
Nadelen: "Floor was an absolute mess! Fortunately it was just broken biscuits and not sick, but the mess wasn't appreciated."
Voordelen: "Nothing stands out"
Nadelen: "Width of seats was far to small, the seats covers are dated and gruby, the queing process for standard and fast track was a shambles. Checking in was slow due to there being only 1 desk open for a full flight."
Voordelen: "Just ok"
Nadelen: "Nothing to complain, no delays."
Voordelen: "Vol pas chèr"
Nadelen: "Le service client est à revoir"
Voordelen: "L'équipage était comme d'habitude, au top"
Nadelen: "Ils pourraient être à l'heure, au moins de temps en temps"
Voordelen: "Embarquement à l’heure, pas d’attente. Personnel de l’equipage à bord agréable et disponible."
Nadelen: "Pas de repas ni boissons proposés. Sièges peu confortables."
Voordelen: "La locució de benvinguda i instruccions de seguretat en català és un detall q propera la companyia aèria"
Nadelen: "I didn't like that I had to pay for additional ticket. the internet at the airport was not working fast enough. the attendant at the customer services was yelling through the window the seconds in front of other customers (she was mad). My ticket didn't download fast enough therefor I had to purchase a second ticket. That was not cool."
Voordelen: "Timeliness. Small airport."
Nadelen: "Limited seating space."
Voordelen: "Avion récent-aucun retard"
Voordelen: "Vol à l'heure, même un peu en avance."
Nadelen: "Sac à dos mis en soute au retour et pas à l'aller (même compagnie Ryanair pourtant)... Placement aléatoire gratuit mais volontairement séparés par Ryanair pour forcer à payer un supplément pour changer de siège (de plus les prix sont trompeurs car pas à partir de 4 euros)"
Voordelen: "Smooth flight, albeit 45 minutes late in departing."
Nadelen: "The constant effort by staff to sell stuff. Whatever happened to the days when customer service was king and satisfying customers was the motive rather than the relentless drive to make money."
Voordelen: "Just plain good old Ryanair on time no frills"
Nadelen: "All was perfect"
Voordelen: "L'amabilité de l'équipage."
Nadelen: "Nous avons attendu nos bagages beaucoup trop longtemps. Trois vols sur le même tapis. C'était la pagaille."
Nadelen: "We were traveling across Europe with no access to internet. We trued to check in night before from hotel, we had a week connection. Thought we will do it from airport just like the United States. However, due to long line, wemissed tbe two hour window and were charged 55 euro per person. There was 5 of us. Therewere 5 of us. We felt cheTed and scorged."
Nadelen: "Le fait de mettre les bagages en soute alors qu’il y avait pleins de places en cabines + les ventes en cours de l’avion + le niveau d’aide du personnel Rayan air"
Nadelen: "Worst airlines... a lot of hidden fees, they dont care about a passenger, thry care only about their bussines... I will never ever take these airlines!!!"
Nadelen: "Huge delay as usual"
Voordelen: "L'accueil de l'équipage"
Nadelen: "Le retard et toujours ce problème de réception des cartes d'embarquement par kiwi J'ai reçu cette fois une carte sur 3 par mail Pour faire les cartes j'avais le mail de kiwi cette fois donc ça a été mais je trouve toujours le procédé complètement anormal voire tout à fait ignoble quand je pense aux personnes plus âgées par exemple Je reste choquée par les méthodes du prestataire Kiwi"
Voordelen: "got me from point a to b without a connection or crash"
Nadelen: "Flight was delayed. Didn’t announce gate until 5 minutes before flight was scheduled to leave. Then changed gate. People ran in a frenzy. Finally boarded and pilot announced they lost our bags. Waited on plane for another hour. Flight left 2 hours 15 minutes after scheduled. Food and drinks on the flight are ridiculously expensive. Asked for a meal and said they were out of stock. Seats were incredibly uncomfortable and too upright. The airline didn’t update the status of the flight online so my ride waited at the airport for 2 hours. overall 0/5 stars will not fly again unless ABSOLUTELY necessary."
Nadelen: "The check in process was extremely slow and the line up was very long with only 2 crew members checking people in"
Nadelen: "Le retard d’1h30"
Voordelen: "Flight on-time, friendly to baby. Did not have food and no entertainment."
Nadelen: "Took long time to pick up baggage (could be an issue at BCN airport). Would be great to arrange seating (sit next to my wife) when seats are randomly picked up"
Nadelen: "Ryanair ... Quelle déception ... Voilà 5 jours que je tente en vain de faire le check in de mon vol retour (celui du vol aller ayant été fait en ligne) et que je ne peux pas accéder a la moindre carte d’embarquement. J’arrive donc en avance à El Prat, pour m’entendre dire que je dois régler 55€ en CB afin de pouvoir procéder à l’enregistrement. Une honte. (Sans parler de la charmante dame au check in qui s’est permise de voler mes lunettes de soleil, cadeau d’une famille balinaise auquel je tenais énormément, sur le comptoir, après m’avoir « dérobé » lesdits 55€) Quelle honte, mais quelle honte ..."
Nadelen: "The agent. They charged me extra for not check-in online. Very bad company"
Nadelen: "Le fait que les bagages à main voyagent maintenant systématiquement en soute ... les coffres en cabine sont vides et on doit attendre son petit sac à l´arrivée, après les bagages enregistrés ... Cela me parait être un non sens complet et je ne vois même pas où serait leur intérêt financier !"
Voordelen: "Liked no pressure sales from crew, but was there if you needed them and helpful very pleasant done their job well, would use again but if alternative carrier might consider them due to comments below."
Nadelen: "Seats uncomfortable due to shiny covering, slide in seats when asleep ended up with bad back during break, just a suggestion being gluten free ( not a lifestyle choice) would suggest this being added to menu might make more sales as lots of us about and makes you feel cared for."