Totally unprofessional crew, lack of empathy and disrespectful responses. Flight got delayed for Mechanical issue for 3 hours got on the runway then back, then disembarked and just waiting with no one explaining anything and missed my connecting due to that.. the crew total lack of professionalism is totally unseen anywhere.
Embarquement à Malaga à 16h50 au lieu de 15h35. Arrivée à Palma de Majorque à 18h20 pour une correspondance à 18h15. Nous avons donc logiquement manqué notre correspondance en direction de Marseille. AirEuropa nous a laissé sans solutions dans Majorque. INADMISSIBLE
Voordelen: "Très bon service (avantages Sky Team): excellent check-in et personnel à bord. Tout le parcours a l’aéroport était parfait: enregistrement, embarquement, livraison bagages). Cabine business agréable."
Nadelen: "Malgré la crise sanitaire, une bouteille d’eau à bord aurait été un plus."
Voordelen: "The crew was very nice and professional. They sat me in the last roll on the left with 2 seats. I could not recline the seat and I had to travel sitting up right all the way from Spain to Brazil. Horrible!"
Nadelen: "They should have offered the empty seats to the passenger as soon the plane closed to take off."
Voordelen: "Très bon personnel de bord, check-in et embarquement très rapides!"
Voordelen: "Great crwe and Nice seat"
Nadelen: "There was not enough include meals and drinks"
Nadelen: "Turn on AC. Bigger seats. Better food. Serve drinks more than twice on an 8 hour flight. Actually have soap in the soap dispenser in the bathroom."
Voordelen: "The crew was awesome"
Voordelen: "They let me sleep and didn’t wake me for food or beverages."
Nadelen: "Boarding was down a jetway, down a light of stairs, stand around in the heat while they get the busses to the bottom of the stairs, and then cattle call onto the jet. Other than checking IDs and boarding passes, there was no organization to the process at all."
Nadelen: "I missed the flight so I don’t have any feedback."
Voordelen: "Timing parfait"
Nadelen: "Une collation offerte"
Voordelen: "The crew was very amazing, the seat at the plane was ok"
Nadelen: "Was another good experience with kayak."
Nadelen: "L’embarquement n’etaIt pas au contact. Les pochettes du dossier des sièges n’avaient pas été nettoyées des déchets des précédents voyageurs. Peu d’espAce au niveau des sièges."
Voordelen: "Bonne compagnie aérienne, qui se diferencie des low-cost. Espace entre les sièges plus grand que les autres compagnies"
Voordelen: "Friendly staff"
Nadelen: "No working movie screens and no outlets"
Voordelen: "The service with my handicapped mother"
Nadelen: "The food"
Voordelen: "Crew nice"
Nadelen: "Small and old aircraft, worse food and the entretainment is almost inexistent, you need to use your device to download an app, is ridiculus,"
Voordelen: "Vuelo directo"
Nadelen: "Todo pago adentro, no me dieron ni agua. No hay entretenimiento a bordo, es un avión viejito"
Nadelen: "No clear advice about extra luggage fees In Miami I got help and paid $100 In Madrid, I tried to purchase the extra luggage on line. The website gave me an error. Once at the counter the person helping me there could not help either. I was charged $150 since the purchase was not done on line. I requested a supervisor: denied! My last trip with air Europa!!!"
Voordelen: "That it was a safe flight."
Nadelen: "Plane was old and the seats were uncomfortable even if i paid a premium to be by the exit. I had to pay $250 dollars just to check in ONE bag round trip which is incredibly excessive. Food was mediocre."
Voordelen: "Rien. Kayak, orbitz et air Europa font tous trois preuve de désinformation à l'égard de leurs clients !"
Nadelen: "Normalement, les vols long courriers offrent toujours des bagages en soute. Apparemment ce n'est pas le cas de air Europa. Cependant, cette information n'a été clair nulle part. J'ai dû payer taxe de 150$ à l'aéroport pour cette malhonnêteté. Exactement la même remarque concernant la nourriture. Il n'y eu aucun moment durant la réservation où l'on a pu choisir notre régime alimentaire. Étant végétarien j ai recu un plat avec viande. Le staff m'a dit qu'il fallait appeler la compagnie auparavant, comment le deviner ? De plus, le petit dejeuner était composé de un ridicule sandwich jambon fromage. J'ai demandé pour changer et dit que du jambon au petit déjeuner n'était pas nécessaire mais on m'a répondu avec insolence que c'était un petit déjeuner "normal"! Le service avant même l'embarquement était médiocre et désagréable. A bord, le staff parlaient quasiment exclusivement en espagnol alors que le vol venait du Brésil. A bord, on nous informe sur pour pouvoir regarder des films, il faut télécharger une application car il n'y a pas d'écran disponible. Une fois a bord les réseaux ne fonctionnent généralement pas! Alors le staff propose un iPad a 10€ ?? C'est une action plus que malhonnête!! Informez vos clients à l'avance."
Voordelen: "The check in process was fast and the airport security was courteous. The seats were comfortable and the plane was pretty empty."
Nadelen: "One of the flight attendants, instead of waking us up gently to reposition our seats to the upright position to land decided to wake both my husband and I by abruptly reaching between us to get to the arm rest and do it herself. This was extremely rude and unprofessional."
Nadelen: "The airline is not honest at booking saying how much the luggage costs. It is insane what they charge and they do not disclose the exact amount. Food is mediocre for a 9 hrs flight. Will not consider flying with them again and will comment to friends."
Voordelen: "Cartoons on tv (for kids)"
Nadelen: "the plane is too tight"
Voordelen: "Entertainment was great. Paying for internet is annoying, but there were so many free movies and tv shows that I didn't miss it."
Nadelen: "It was seriously hot on this flight. I am very cold most of the time and I was sweating during parts of the flight. My husband is always warm and he was miserable all flight. Had to press the call button three times to get a glass of water when I was feeling ill. Bathrooms ran out of toilet paper and took awhile to get more. Couldn't sleep because of the temperature. Flight felt like it took double the time because it was so hot. Took forever to board and left way late, arrived late. Our flight over to Madrid was great, but this flight back was awful."
Voordelen: "People and new plane"
Nadelen: "We have to take a bust to catch the plane. It ya to drive for ages! We left about 40mins later than schedulled."
Voordelen: "A vrai dire pas grand chose, une des pires expérience de ma vie en therme de vol"
Nadelen: "- Personnel pas souriant du tout et pas de service (il faut aller se servir de l'eau au fond de l'avion) - Retard systématique - Le personnel nous refuse le service d'autre boisson que de l'eau - Aucune information en anglais - L'hôtesse s'endort avant l'atterrissage à Zurich et fait sont contrôle en courant et sauvagement"
Voordelen: "A vrai dire pas grand chose, une des pires expérience de ma vie en therme de vol"
Nadelen: "- Pas d'écran sur un long vol - Personnel pas souriant du tout et pas de service (il faut aller se servir de l'eau au fond de l'avion) - Retard systématique - Le personnel nous refuse le service d'autre boisson que de l'eau - Aucune information en anglais"
Voordelen: "From the checking to the security check point to the new plains, spacious bathroom, outstanding service in the air. It was nice to travel comfortable with space between seats and for the first time I ate my food in an airplane!"
Nadelen: "I can't think of anything.."
Nadelen: "Madrid Airport is a nightmare! Long walks, confusing, crowded, etc."
Nadelen: "The company offers onboard entertainment but we have to pay extra for the headphones, ridiculous ! Just add $3 to the flight tickets but don't charge us money for stupid made in China headphones for God's sake ! Next time British Airways or Air France for me no more Air Europa. Moreover: In Madrid just before boarding to Miami, a guy from Air Euopa asked me some questions regarding my stay in the U.S.. That is NOT his business ! "How long are you going to stay in the U.S." ? This is NOT his business ! His job is to check if my passport is OK with my boarding pass, that's all ! Abuse of power or he has no clue what he was doing."
Voordelen: "esta vez hicieron buen trabajo"
Nadelen: "I booked a flight from Lisbon to JFK with a stopover in Madrid. Instead of going to JFK, my flight landed in Boston. There was no AirEuropa representative in Boston. The state police told all of the passengers that we were considered stranded and that we had to figure it out ourselves and then seek reimbursement from AirEuropa. I had to take a greyhound bus in the middle of the night to get to NYC. It's as terrible as it sounds. I am filing a complaint with AirEuropa"
Voordelen: "Everything was perfect"
Voordelen: "At least this A330 had seat-back IFE unlike another A330 I've flown with AirEuropa, but the selections are very limited."
Nadelen: "Limited selection in the IFE."
Nadelen: "The food menu needs to be improved"
Voordelen: "Le premier vol"
Nadelen: "Le deuxième vol"
Voordelen: "The crew was professional."
Nadelen: "The boarding process was highly disorganized: all travelers line up at the gate and attempt to cram their way onto the plane regardless of whether this behavior delays the flight."
Voordelen: "Boarding was fast. The breakfast sandwich was good. It was nice the cabin lights were turned down since it was an overnight flight. Also all seats had a pillow and blanket."
Nadelen: "The seats were extremely cramped, very difficult to get comfortable. The bathrooms early into the flight were dirty and one had no toilet paper the entire flight, making me wonder if any were cleaned between flights. Having TV's is a nice option to pass the time on a long flight. The problem was the seats were so close it was uncomfortable to watch them."
Voordelen: "I guess not being in the middle seat since there were none and having a seat to myself."
Nadelen: "There was a delay getting into the plane and then it was still super hot in the plane. Also baggage wasn't clear in terms of buying checked in baggage."
Voordelen: "The crew was friendly."
Nadelen: "There is not enough space for your feet. You're basically on top of the person next to you. The aircraft was old and had no tv in front of you, no outlets to charge our phones. The food was terrible."
Nadelen: "Retard 1h40!!!!!"
Voordelen: "The plane was on time, but the boarding process was chaotic. The flight attendants were nice."
Nadelen: "The seats were so small. I am 5'2" and had no leg room. I don't know how anyone who is taller fits. The food was really poor and my entertainment system did not work. Also, the gate was not posted on the board until right before the flight boarded and the boarding process was chaotic at best."
Voordelen: "Confort Équipage au top"
Nadelen: "Absence de divertissement Repas ou boisson payante Embarquement en retard"
Voordelen: "Équipage sympa"
Nadelen: "La nourriture Système de divertissement qui ne Marche pas Confort pas top Embarquement en retard"
Nadelen: "Too cold and unfriendly services"
Voordelen: "Food was ok."
Nadelen: "Very tight space on longer flight"
Voordelen: "The boarding was easy. Having a blanket and pillow at my seat."
Nadelen: "The delay and short time between flights to get to gate and get through customs. Having no in flight entertainment for a 7.5 hour flight. There was not a vegetarian snack option for my daughter."
Voordelen: "Price was great, flight crew very attentive, even the food was good."
Nadelen: "The seats didn't have a port to charge phones. Older planes with antiquated tech. Monitors on back of seats were also outdated. Plane was late leaving Madrid."
Voordelen: "The flight was on time and it is the only direct option to get from Europe to Bolivia. I had to rebook my dates and the attention of Air Europe for this was Excellent!"