Ce vol était opéré par United qui n’a, manifestement, pas de hauts standards de service pour la classe business
Swiss, knowing the disfunction of the Brussels airport, should have contacted passengers connecting to their flight, and escorted them through an accelerated process, to assist in making the flight.
Only one improvement needed. The boarding process was chaotic. After pre-boarding was completed, the entire remaining number of passengers (lots of them, big aircraft) were allowed to board without separating into logical groups or by row numbers. Slowed things down with crowded aisles, people trying to get by people trying to stow overhead luggage, getting situated, etc. Never had this happen in recent history on any other airline.
Plateau repas toujours pareil Pas très original
Voordelen: "Livraison bagage rapide à Geneve Distribution d'une bouteille d'eau Départ retardé mais arrivée à l'heure"
Nadelen: "Pas de Lounge Lufthansa à l'aéroport de Barcelone"
Nadelen: "Swiss air returned my bagage damaged and there is no way to report it!"
Voordelen: "Personnel assez souriant. Pourtant lors de l'embarquement nous devions attendre dans le couloir froid, mieux d'attendre avant la porte."
Nadelen: "A l'arrivée à l'aéroport de CDG le personnel de nettoyage a ouvert la porte arrière de l'avion pendant que nous étions en train de sortir à l'avant. Assez désagréable ce froid et ne pas attendre que nous étions tous sortis."
Nadelen: "Losing my bags after a canceled flight was not so nice when my thinks cost more than 1000 euro"
Voordelen: "Personnel au top (Adria Airways) Embarquement très bien même si transfert en bus depuis le terminal"
Nadelen: "Pas de commentaires négatifs. Pas de grosses prétentions pour un vol d’une demie-heure"
Voordelen: "Personnel toujours aussi souriant et pro. Embarquement un peu chaotique."
Nadelen: "Places limitées pour les jambes et si celui de devant descend le dossier de son siège autant dire qu’on ne respire plus. On ne voit pratiquement rien sur les écrans selon où est situé dans l’avion"
Voordelen: "The crew was polite and continuously offering drinks, headphones and food/snacks. Kept us comfortable and happy during the flight!"
Nadelen: "La ponctualité"
Nadelen: "The service could have been so much better. Food was not offered according to seating arrangements and so meal choices were not enough"
Nadelen: "We arrived more than a half hour late, and considering this was about 4 am, this was significant. The guy in the middle seat was tall and had to speard his legs intruding on my space."
Nadelen: "La prise en compte des bagages en soute. Le fait que le prix du billet ne comprenait pas les bagages en soute n'était pas clairement précisé."
Voordelen: "Le personnel naviguant, l'avion la gentillesse"
Nadelen: "Le fait que Swiss est devenu une espèce de easyJet de Lufthansa. Vraiment triste. Même plus de service business alors que chez Lufthansa on continue d'avoir les petits plats"
Voordelen: "Le personnel toujours aussi souriant et agréable"
Nadelen: "Cette impression que Swiss est devenu le easyJet de Lufthansa. Même en business fini le petit service avec des plats raffinés. Bien triste"
Nadelen: "Very nice company!"
Nadelen: "1.5 hour delay departing put a slight damper on this flight but otherwise it was fine."
Nadelen: "Avoid spilling coke on the passengers"
Nadelen: "Selon moi, Pas assez de choix de Musique et de Film."
Voordelen: "Gentillesse du personnel"
Voordelen: "Siège confortable. Personnel attentionné. Service impeccable."
Voordelen: "Équipage très sympathique vol rapide"
Voordelen: "Snack & boisson inclus, embarquement rapide et vol arrivé en avance!"
Nadelen: "Vieil avion où les secousses se font vraiment sentir beaucoup!"
Voordelen: "De la place pour les jambes, vol à l'heure, embarquement rapide"
Nadelen: "Vieil avion, écrans vraiment pas top (vieillots, pas du tout user friendly), réveil difficile (pleines lumières allumées 1h30 avant l'arrivee apres qqs heures seulement où elles étaient éteintes)"
Voordelen: "Les hôtesses et les Stewart très professionnels ! Repas assez bon, sièges confortables et films récents disponibles ! Bon vol malgré les perturbations"
Nadelen: "Embarquement... J'avais parlé à un membre à l'embarquement pour avoir une place avec plus d'espace pour les jambes... On m'a promis de trouver une solution pour qu'à la fin la personne ne vienne même pas me dire en face qu'il n'y avait pas de solution. On m'a simplement dit que le vol est complet et que j'aurais du penser à cela avant... Pas très professionnel !"
Nadelen: "Pas de chocolat Oups"
Voordelen: "flight was totally fine. Thanks to Swiss hotline, they could find my booking and send me the documents some hours before take off."
Nadelen: "Kayak has asked for my e-mail and phone number which I provided but never received any order confirmation. Finally it seemed that my flight was never booked. Unluckily Kayak did not forward my contact details to the other brookers in between and definitely not to Swiss. Never Kayak again."
Voordelen: "Le vol de Swiss était comme d'habitude agréable et sympa. Il n'y a vraiment pas grand chose à redire."
Nadelen: "Le soucis se situe souvent dans les aéroports, notamment celui de Tegel à Berlin. Je vous déconseille fortement d'y atterrir, c'est vraiment inadapté et des infrastructures vraiment désuètes."
Voordelen: "Flight was delayed which caused us to change our flight from United to Lufthansa. Like Lufthansa much better."
Nadelen: "Flight was delayed. Had to get a different flight because we would miss the next flight."
Nadelen: "J'avais réservé le vol chez ANA (joint venture) : impossible de pouvoir réserver un siège puisque le vol est opéré par Swiss. Chez Swiss : impossible de réserver puisque j'ai réservé chez ANA... Repas franchement mauvais, rien de japonais, pas de chopsticks alors que la moitié des passagers étaient japonais. Divertissements : équipement vidéo d'un autre âge !"
Voordelen: "Le surclassement en business mais surtout le check in automatique via KAYAK, les avertissements sur le retard via KAYAK trips et l’information sur porte d’embarquement et le numéro de carrousel pour récupérer son baggage sur l’app KAYAK- Merci KAYAK"
Nadelen: "Le facial spray de Swiss et les chaussettes qui ne sont pas très agréable!!"
Nadelen: "I had a carry-on sized bag which would have fit in the overhead compartment. I was told that it would not fit the Swiss Air compartment, thus was forced to check it at the gate. I expressed my concern that it would get lost (thus the reason I never opt to check bags) and was assured "They are very efficient in Zurich." When we arrived in Madrid, my bag was not at the carousel. I was told at Customer Service that it was on another flight, but that they could deliver it to my Airbnb between 4-7 pm. I had to wait there instead of enjoying my vacation to wait for my bag. The bag did not arrive until 10:30 pm. I did not have my clothes or belongings with me all day. Swiss Air in particular needs to update their overhead compartment regulations, as my bag definitely would have fit there, and could have avoided this entire situations."
Voordelen: "Very kind crew. Great food. Nice leg room even for economy."
Nadelen: "This was one of the most empty flights I’ve ever been on. With that, lots of room for carry on baggage. I fail to see why it was necessary at all. It delayed my journey when time was of the essence."
Voordelen: "The situation so comfort"
Nadelen: "The limited wifi connection"
Nadelen: "missed connection in Zurich because flight left one hour late, and connecting flight didn't wait the extra five minutes which would have allowed us to get on flight. Transfer desk was unable to get us to Bari same day although it was only noon; rebooked for 6:55am next day... Significant financial loss to us."
Voordelen: "We called for seats 23 hours prior to flight. To our amazement we were assigned to an exit row."
Nadelen: "It was an easy 2.5 hrs. flight at which a small warm quiche was served. Nice surprise."
Voordelen: "Avion neuf et confortable. Collaborateurs à bord très sympathique et souriant. Siège ultra confort. Un vol en douceur"
Nadelen: "Pas de divertissement dans l’avion."
Nadelen: "Je n’ai jamais pu embarquer avec mes deux enfants la compagnie ne m’a jamais envoyé le scann code pour l’embarquement"
Voordelen: "Mon bagage explose retrouvé dans un sac. Le contenu y était la fermeture de la valise avait lâché. JPL l"
Nadelen: "Le repas ....pas bon"
Voordelen: "Nice self boarding"
Nadelen: "No big screen to communicate priority to boarding since I am deaf."
Voordelen: "Nice Aircraft, nice crew"
Voordelen: "The food."
Nadelen: "They didn't offer hot drinks like coffee/tea."
Voordelen: "Who knows hope to actually get on it and make it to destination"
Nadelen: "Not sure just know leaving 10 hours late"
Nadelen: "The seats were uncomfortable, smaller aircraft"
Voordelen: "On a bien arrivé."
Nadelen: "Le retard de vol a été embattant."
Voordelen: "Staff and flight was really great. Everything went smoothly and on schedule. The plane was clean."
Nadelen: "The seating was almost unbearable. So small and cramped. Arm rest didn’t go all the way up so very hard to cuddle with my seat mate (my daughter). I couldn’t even put my arms by my side without pushing my seat neighbors off. Seat in front of me was in my lap. Hard to get out of seat to use restroom. Way to tight. Long flight from Boston to Zurich was so hard to bear. I understand making money...but this is ridiculous!!"
Voordelen: "Flight staff was attentive and professional."
Nadelen: "The food was mediocre."
Petit saut de puce ! Un peu en mode bienvenue à jurassic park
Voordelen: "The plane was nice and comfortable. The flight was only about 40 minutes."
Nadelen: "Everything was fine. A very quick, easy flight at the end of a long day for me."
Nadelen: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."
Voordelen: "Very enjoyable great staff,"
Nadelen: "Lower prices"
Nadelen: "connection information very poor"
Voordelen: "Seating room, food, and service"
Nadelen: "Outstanding service, comfort, food, entertainment options May have been best experience ever flying"
Nadelen: "From Helsinki to Stockholm I missed my flight because we boarded late. Once in Stockholm I had to take two different planes for my destination and in result loosing time"
Nadelen: "Not a thing"
Voordelen: "Crew were very pleasant. Flight was smooth, even though did not leave on time & therefore arrived later."
Nadelen: "More selection of food, more variety of sandwiches and bread used."
Voordelen: "The travel magazine was excellent. Flight attendant wasn't rude, but I didn't find him friendly or welcoming. He gave tea/coffee and water to both of the men sitting with me but not me even though I asked for it. One of the men gave me his water and told the attendant I had asked for one."
Voordelen: "No comment since very short flight."
Nadelen: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."
Voordelen: "on time polite staff comfortable flights with free coffee"
Nadelen: "charging for bags"
Voordelen: "Free coffee in the plane"
Voordelen: "The customer service was great & they attended to my son who has a disability & flying on his own. He arrived well & happy so we were pleased with the service."
Voordelen: "Le personnel de bord a été très agréable et professionnel. L'embarquement à Stockholm est très bien fait et il n'y a pas de perte de temps."
Nadelen: "Par contre, c'est une seule boisson par personne le reste est payant, les repas sont très moyens et le système de divertissement est très très mauvais. Les contenus sont vieux et l'application est très lente et pa réactive du tout."
Voordelen: "The food and service were great!"
Voordelen: "Flight attendants were very nice. Seemed to have a nice amount of leg room."
Nadelen: "I didn't like that they tried to sell stuff on the plane."
Voordelen: "The seat are different from any other airplane I've traveled with the way the recline make a tremendous difference in the comfort."
Voordelen: "The crew was fine. Got there on time."
Nadelen: "We arrived early to airport and we could not check in till 1hr before flight with the rest of the 200plus passengers. So waited in line with heavy bags just unnesccessary! Then get thru security and nowhere to sit for flight. But have shopping!!! Omg who needs to shop we want to sit and get food!!!! Not stand and fight to get food because your airline gives no snacks or drinks!! It's like entering prison for 2hrs"
Voordelen: "A female pilot! Nice crew. Clean bathroom."
Nadelen: "No complimentary peanuts or cookies! Paying for soda or juice. Very tight legroom. Window wouldn't close."
Voordelen: "I mean, it was how a flight should be, painless."
Voordelen: "I was able to keep window open for the whole trip. Few others kept the window shade up."
Nadelen: "Loud engine sounds. I wore ear plugs but they were not enough. Must invest in noise cancelling headphones if I fly with SAS again, apparently."
Voordelen: "The crew was lovely"
Nadelen: "No entertainment or any special difference between business and coach except you get a meal. Seats are the same as economy and the bathrooms are shared. Why bother paying extra?"
Voordelen: "Boarding was quick, the staff was friendly, the plane was clean."
Nadelen: "I was really cramped in my seat and was unimpressed with the food."
Voordelen: "plenty of space (very few passengers)"
Nadelen: "scary old plane and a (Estonian) crew with mediocre skills with the local language"
Voordelen: "Service, etc."
Nadelen: "Boarding... the first 20 or so rows were called then "All remaining passengers..." causing considerable pushing, etc. MUST board by sections, etc..."
Nadelen: "While boarding, a crew member neglect to help me finding space on the bins for my carry on luggage with a very rough answer. However same crew member kindly attend people coming next to my wife and me. During the rest of the flight no one even direct us a single word. Seems that SAS crew's attention depend on your ethnicity."
Voordelen: "Was able to selct my seat"
Nadelen: "Had to pay €70 to check in luggage - most expensive ive ever seen! No beverages other than coffee and tea abailable, water could be appreciated"
Voordelen: "The flight attendants were good at checking on the needs of the passengers"
Voordelen: "The thoughtfulness and competency of the personnel. I needed wheelchair assistance and found that every was very attentive to my needs and very competent, especially the ones assigned to get me from place to place. Even in Rome, where we had to deplane on the tarmac, I had a young woman and a young man to assist me and they helped me in every way possible."
Nadelen: "I needed a gluten free meal and found it rather dry and unappetizing."
Voordelen: "Efficacité dans la prise en charge du retard et du rebooking d'un autre vol."
Nadelen: "Retard + re-booking de notre vol sans explication, ni possibilité de trouver facilement des informations à ce sujet"
Nadelen: "For an international flight, only the first non-alcoholic drink is included for free. Let's say, if you want 2 orange juices, you have to pay for the second. Alcohol, of course, is not free under their system. Snacks? Forget about it."
Voordelen: "On time arrivals/departures, competent staff who were polite and attentive - plane very clean!"
Voordelen: "Not enough space to store items."
Nadelen: "We were delayed and not updated for an hour and a half with no water or refreshments on the aircraft, which is crazy!"
Nadelen: "After losing the bag they had charged me 60 Euros for, it took them over 24 hours to trace, retrieve and deliver the bag. They made no offer to refund the fee, which any reasonable company would have done."
Voordelen: "Staff was friendly"
Nadelen: "Seats uncomfortable and way too small especially when people in front lean back in your space. Not enough space to put feet. Also I paid for my family of three to be grouped together on flight from Stockholm to Chicago and we were seated in separate aisles so we could not converse together at all. I feel I got cheated in that aspect."
Voordelen: "Easy flight, nice crew members, no issues had here"
Nadelen: "My luggage didn't show up for five days of a 7 day trip from a direct flight! SAS was completely useless by phone, email, and Facebook.... They set up a phone line that nobody monitors and had my luggage in-country for days before even sending someone to deliver it"
Voordelen: "Wide seats with excellent leg room in exit row- a bottle of water waiting at or seats-- we love the two seat configuration --attendants ready to serve any need with a smile."
Nadelen: "Bought our tickets from Kayak and as a result had a very difficult time upgrading seats."
Nadelen: "Crew service is very poor"
Nadelen: "Because the airport was under construction, the area to wait to board was very barren and without bathrooms. We had to take a very crowded bus to the airplane."
Voordelen: "It was weird boarding last. We understand different airlines have different policies but we believe letting the elderly and families with little children should always have first priority... We as a family and with an elderly who is not 100% well have big challenges... It is always nice for other airlines to get us in earlier so the elderly and the little children can settle. This airline's policy is a shift for us. If not for the good price, we'd choose another... But it was just ok just a longer wait... Children and the elderly should always have the best benefit... Not the busiiness people.. Crazy policy!"
Nadelen: "Service was mediocre. Staff was nice but not very caring like other airlines and most were older women who are burnt out... Its almost like they don't want to be there. Food was excellent but there was a charge for red wine. This is Europe. Thought the US was bad... Economy class comfort is not that comfortable as always... o well! Your staff English especially the women announcers were terrible. We could not understand hardly anything. The pilots were a lot better! Need to take English classes.. Sorry but have to be honest..."
Nadelen: "My suitcase was never put on my flight from LAX - ARN, despite checking in 24 hours early and arriving at baggage drop 2.5 hours before my flight. I still have not received my suitcase in Helsinki, and they can't seem to locate it. I am on vacation in Finland and have no clothes, medicine, or toiletries and everyone at SAS and baggage claim have been very unhelpful."
Nadelen: "Flight was cancelled 2 minutes after departure time. Staff was rude when we tried asking questions. It took an additional 2 hours to rebook on another airline and we had to spend an extra night in a hotel near the airport."
Voordelen: "Loved the time of the flight. The airport was not at all busy and the flight was not full. The crew was awesomely friendly and the flight itself was perfect. We love SAS,"
Nadelen: "The flight didn't even exist because of a strike and neither kayak nor SAS informed us the flight was canceled, so we found out after we got to the airport."
Le gros point noir : quand on fait le check in en ligne, les places sont attribuées de façon aléatoire de façon à ce qu'une même famille soit séparée afin de faire payer très cher le placement si on veut être regroupé. Et ce, avec énormément de places disponibles à côté. Nous étions 3 ,il y avait plein de places à côté mais il fallait payer pr les avoir ce que nous n'avons pas fait.Nous avons donc ete séparés .scandaleux !!!
Ponctualité du vol mais embarquement très long à Helsinki
I liked that my flight was on time both ways. I really liked the food going over to Heathrow on British Air. We were given two choices - liked that there was a simple chicken dish option. I didn't like the food going back on American - we were only given the one option of a curry dish and I don't like curry.
La réservation du vol est à revoir, après avoir acheter le billet d’avion pour Helsinki, il n’est plus possible de prendre le bus directement de l’aéroport pour aller à Tampere, c’est très frustrant
1h30 de retard ! Pas besoin de commentaire.
Vol assuré par American Airlines, tout s’est très bien passé, rien à redire
Le vol était à l’heure, le personnel a l’escale était très accueillant, durant le vol le personnel à bord était à l’écoute et très serviable souriant, tout s’est très bien passé merci
Notre fils est très grand et la procédure d'enregistrement des places n'est pas toujours facile pour obtenir un siège adéquat quand on voyage en économique .
Notre valise n'est pas arrivée à Brest. Elle est partie à Biarritz. Nous l'attendons. Cordialement
Impossibilité de s enregistrer en ligne Surbooking Pas de place attribuée Personnel au comptoir désagréable
Enregistrement désastreux à l’aéroport, une heure et demie d’attente, seulement 2 guichets ouverts, des gens avaient peur de rater leur vol.
Way too small plane to handle hand luggage from full flight.
Nadelen: "Repas gratuit"
Nadelen: "Keep up the same spirit"
Voordelen: "Clean less of the plane"
Nadelen: "Entertainment system did not work at all"
Voordelen: "Overall pretty good. Newer plane, business class is well configured."
Nadelen: "Food was good, not great. Seats when flat are quite hard."
Voordelen: "Was on time! Not croweded!"
Voordelen: "New plane, good food choices."
Nadelen: "Plane could use a deep clean. Entertainment choices were limited in terms of latest blockbusters."
Voordelen: "Hi enjoy the trip"
Nadelen: "No complaints"
Voordelen: "Very enjoyable"
Nadelen: "I have no complaints"
Voordelen: "it was on time"
Nadelen: "it was a poor food choice again."
Voordelen: "Simple morning flight. Not at all full. Left on time, arrived early. Plane was new. Crew was happy. What more does one need? They were beta testing a new WiFi service. Free, but not yet ready for prime time."
Voordelen: "On time"
Nadelen: "All was well. Long bus ride to the planr"
Nadelen: "The time. Ity was very delayed. Almost lost my last connection."
Voordelen: "Respect des horaires, gentillesse du personnel"
Voordelen: "Très bien. Bon accueil et à l'heure."
Voordelen: "Good smooth flight, on time. No complaints"
Voordelen: "Given the choice I would hands down pick Finnair over a US based carrier the Europeans provide bigger seats and better service... Little things like hot towels, extra wine and chocolate after meals was truly appreciated..."
Nadelen: "Im an amateur traveler and I could have used a little more info at the gate and about getting to my connection I had no idea where it was and that you had to go through a passport line to catch the connection. Came close to missing my connection..."
Voordelen: "It was comfortable and smooth."
Nadelen: "It was all good."
Nadelen: "Security service in Helsinki is quite unprofessional. It does not understand EU Security Rules for liquids at airports. Where do they find such guys?"
Voordelen: "Le service. Et le confort"
Voordelen: "The employee at the checkin counter in Oslo set everything up for us regarding our wheelchair and walker. She was extremely helpful, knowledgeable and kind. She arranged for a pick up in Helsinki with the airport's crew. They helped us unload the plane and then had a personal accessible bus to take us from where we landed (outside of terminal) to the gate of our next departure. The crew were all extremely professional and efficient."
Nadelen: "The leg room is never enough on the long flights. The flight from Chicago to Helsinki at 10:00pm was not nearly as good as the flights from Oslo to Helsinki to Chicago. The crew was not as pleasant, the lights were not turned off until after 1:00 am and then turned on hours before the light "breakfast" was served."
Voordelen: "Good imfo"
Voordelen: "I have Parkinson's disease, and my ability to walk is dependent on how long it has been since I last took carbidopa/levodopa, and how much I have exercised while standing since taking my medicine. I have difficulty walking narrow aisles, and in crowds. The staff was very understanding, and let me pre-board, ensured someone was there to help me deplane, carried my carry-on for me, and did everything possible to assist me. The crew/staff was wonderful!"
Voordelen: "The gluten free meal was pretty bad."
Nadelen: "Crew wasn't attentive. Seats were small."
Voordelen: "I'm so happy to be able to travel with my small dog in cabin. I've travelled from Miami to Helsinki and back with a dog at least 30 times in the last 16 years. The service has always been very good. I choose the airline always based on what's best for my dog."
Voordelen: "HiFly is awful. Terrible food. Really not much service. It gets you from point A to B ..... but not always. Our return flight was cancelled with no reason given. Instead of a 2pm direct we were put on an 8am with a layover. The only saving grace is that our transatlantic was on Delta, which was amazing."
Nadelen: "Awful food No service Outsourced both flights to a low budget third party carrier Canceled return flight with no reason or apologies OR compensation (as of this moment) provided"
Voordelen: "World best airline since my last flight to Hong Kong. New aircraft with the most confortable and complete flight experience I had in years in economy class. Seat confort, movie selection and quality of the screen, food quality, boarding speed, cabine pressure, all was immaculate."
Nadelen: "They promised an upgrade to premium economy and then they didn't follow through, they lied when they said that row 30 was premium economy, all this felt very very weird. Jacqueline the flight attendant recognised the problem and gave us premium headphones to make up for the error."
Voordelen: "Very simple but reliable and confortable flight. We got clear instructions to get to the next terminal"
Nadelen: "We took off late and arrived even later so we had to run to get to the next plane"
Voordelen: "FLIGHT & COMFORT WERE OK AIRCRAFT NEW AND WELL MAINTAINED MINIMAL SERVICE BUT CONSIDERING THE PRICE IT WAS OK THE AIRLINE PROVIDES SOME DRINKS FOR FREE (BUT...)"
Nadelen: "POOR ENTERTAINMENT I PURCHASED FOOD AND IT WAS LESS THAN OK THE AIRLINE ACTUALLY PROVIDES COFFEE, TEE, WATER AND "JUICE" FOR FREE BUT IT IS NOT CLEARLY EXPLAINED"
Nadelen: "Could not watch any video on screen. Crew tried to reboot my and my partner's screens but they did not work for the 9-hour flight."
Voordelen: "I got to my destination, eventually."
Nadelen: "Cutting corners and cheap. The personnel isn't helpful, they basically don't care about you, typical nordic behaviour. Flights were delayed. Upgrade to business was not worth. Hidden costs. Overall a bad experience."
Nadelen: "Food, no option asked just served from Helsinki to Miami. Entertainment system was not working and later had only limited options."
Nadelen: "Left the cabin lights on most of the trip and kept interrupting with announcements to sell duty free and other things when most people just wanted to sleep. Flight from Chicago to Helsinki was much better."
Probably the worst food I have eaten on any intercontinental airline. Entertainment system was dated, very hard to navigate and very poor selection. The cabin crew was very pleasant on the other hand.
Voordelen: "Plane was newer and the cabin crew were courteous."
Nadelen: "Gate people suck. I can’t even describe how rude and useless they were. There was a lot of them and none of them would have been better. I also was almost bitten by a large pit bull while waiting to board the plane."
Nadelen: "Maybe boarding... Sharing the gate with another flight at almost at the same time is a little an issue"
Nadelen: "Food was almost cold.... I was in the back section of the planet...."
Nadelen: "Don't cancel the flight and ignore customers when trying to re-book flights."
Voordelen: "Cheap fair to Eastern Europe. Many new movies."
Nadelen: "Crammed seats. Flight delayed. Almost missed the connection flight. My luggage didn’t make it to the final destination. Luggage delivered to my hotel in 2 days. Noticed the bags have been opened (I put tapes around the bag, and the tapes were cut/altered). Some stuff were stolen. G.H.E.T.T.O."
Voordelen: "good entertainment choices"
Nadelen: "my pre-arranged seat was changed without notice."
Voordelen: "The crew was great, but my seat wasn’t that comfortable."
Nadelen: "I would probably like them to be on time because I almost missed my connecting flight"
Nadelen: "Nous avons embarqué à l heure mais ensuite nous avons dus attendre plus de 20min pour attendre la connection de deux passagers"
Voordelen: "The flight crew!"
Nadelen: "Missed my original flight, it actually left 10 minutes early! Came late from NYC and had no info or assistance on that flight at all!"
Nadelen: "Boarding went chaotic and slow, this resulted in at least a half hour delay. People were allowed to bring to nuch hand luggage into the cabin."
Voordelen: "Crew were Great."
Nadelen: "Warsaw airport repeats Security screening. Redundant, I don’t know all the international airports, but I know there are others who don’t do this."
Voordelen: "the crew was really amazing!"
Voordelen: "Easy and fast to board and quick response with carry on luggage"
Nadelen: "The website check in doesn’t work quite well. You have to try a couple of times so it works"
Voordelen: "Je n ai pas réservé ce vol et je ne l ai pas pris!!!! Calmez vous!"
Nadelen: "Quand vous avez un bug corrigez le au lieu de tourner autour du pot!"
Voordelen: "The service was top notch, the entertainment selection was great, and the meals were excellent. Free beer and wine on long flights. The engine noise on the Dreamliner is incredibly quiet."
Nadelen: "The seats aren’t the most comfortable. On a long flight no matter what you need to get up and move around."
Nadelen: "Fly was 1 hours late.and same thing returning.never on time."
Voordelen: "Les vols à l’heure, l’ensemble du voyage qui globalement bien déroulé"
Nadelen: "Aucun divertissement en français dans l’avion qui était pourtant neuf et dernier crie. Les films en japonais, bref à revoir."
Voordelen: "Food best airline food I have had in a long while."
Nadelen: "Checkin...they charged me 120USD for 2nd bag because my roll on was 3kg over. I then see all the carry on other people had was ridiculous. I got delayed by 30 odd hours 2 weeks ago by Lot airlines with no compensation, I then get charged extra 120...."
Nadelen: "Small air craft"
Voordelen: "Unexpectedly our luggage was still dispatched on time to our final destination dispite the delay and short time in Warsaw airport."
Nadelen: "The absence of clear communication on the duration of the delay or its reason and this despite the fact all passengers had been boarded on time."
Voordelen: "Flight was fine, and on-board crew was polite and helpful."
Nadelen: "Both the check-in AND gate agents seemed to ignore that you are allowed one personal item (e.g. purse) and one small rolling suitcase (sized and weighed as per LOT requirements) and tried to insist that we check in our small suitcases (for free). In the end, they did relent, but I was surprised at this. There was a small but decent variety of snacks for this 4+ hour flight."
Voordelen: "Price was cheapest for us, so we bought with LOT. Turns out that you get what you pay for."
Nadelen: "Flight was over an hour late. Boarding involved remaining in an extremely crowded bus for more than 30 minutes waiting, without apparent reason. No food or inflight entertainment"
Nadelen: "Flight cancelled with poor communication."
Voordelen: "Absolutely nothing"
Nadelen: "At check in the website did not allow me to purchase checked baggage. I arrived at the airport and paid 80 Euros to check in my 12kilo bag. I bought I would be proactive and pay for the baggage for my return(only 20 euros). I received only a receipt for the 20 euros, but paid 63,250 drams. Something is shady and I feel duped. The flight was over an hour late with no explanation. There was a plane at the gate when we landed, which added to the tardiness of arrival. They were so non Chalant about so many people missing their connecting flights. It was like they already knew they were going to put us on Lufthansa 2 hours later... polish airlines Is awful- the airport personnel even worse. No one respects standing in line. Airport officials kept cutting into the security lines which literally cost me the 5 minutes that I could have made the flight. I am very diasspointed and kayak should not advertise this airline."
Voordelen: "Normal in-flight service but nothing special."
Nadelen: "Small plane."
Voordelen: "It was delayed, making me late for the connecting flight"
Voordelen: "Got me there."
Nadelen: "Extremely cramped seats, late and almost didn't make connection, buses back and forth the whole way, jerky drivers."
Voordelen: "Movie options were great and there were outlets for electronic plugin. Dinner was much better than I expected!"
Nadelen: "We waited in a really long line for a really long time before boarding started. Often the flight attendant was moving so fast with the cart that it hit my arm which was resting on the armrest. Not a lot of attentiveness. Also I would have liked to be asked if I spoke Polish before the crew started speaking in Polish to me with no English translation."
Voordelen: "Business class was very roomy. There was easy access to storage. The flight crew was extremely courteous and did their very best to see to the needs of the passengers."
Nadelen: "The seats, when in reclining position, could have been a bit more comfortable."
Voordelen: "טיסה מהירה"
Nadelen: "יצא באיחור של 50 דקות"
Nadelen: "they canceled my flight, they put me in a new one that was delayed 1hour. They way the crew reacted gave me the feeling it was completely normal. I received a coffee and 1 cookie for the trouble."
Voordelen: "Agréablement surprise qu'ils aient pris le risque de retarder le vol WAW - KRK pour attendre des passagers, même si du coup nous sommes arrivés quelques minutes plus tard que prévu à destination."
Voordelen: "Du personnel navigant très agréable et à l'écoute. Et un bon point supplémentaire pour le repas (;"
Nadelen: "We were delayed. I was also asked to switch seats and was placed next to an ultra orthodox family, who was NOT happy to be seated next to a woman. This put me in an extremely uncomfortable situation, and the crew was not helpful in helping me resolve this. I basically had to go back and undo the switch myself - I would like to point out that the airline has just as much responsibility to protect me and my rights as they do to protect the other passengers, and I feel they fell short."
Voordelen: "Crew was fine."
Nadelen: "Not a comfortable seat, no food and no entertainment."
Voordelen: "Crew nice, polite"
Nadelen: "Fly time allways not on written agreed"
Nadelen: "no food was served, only water. no entertainment was offered."
Voordelen: "the flight and service was decent"
Nadelen: "The check in process lacked. I unexpectedly had to check my bag, they charged me 70 Euro ($85) which required I go to two separate counters. One to check the bag and a second (upstairs) to pay. Both attendants lacked a sense of urgency. In fact, they acted like it was their job to go as slowly as possible. Even after I mentioned I was starting to feel stressed about the time. I overheard other attendants complaining about customers who check in late and expect them to move more quickly. I found their apathy offensive. To add insult to injury, they lost my bags. Having paid $85, which I think is outrageously and obscenely expensive, I'd at least expect my bag to be well taken care of. Sadly, it wasn't. The lost luggage counter was also apathetic, though I realize they are not LOT/Luftansa."
Voordelen: "Without any note all passengers were required to pay for their baggage, same price either it was 10 or 20 kg. Nobody send any information before about this extra payment!"
Nadelen: "The airport wasn't ready to except foreigners. The personal at customs hardly could communicate in English, always switching to Polish. The custom officer forgot return transfer ticket. So, I had in no time to ask at the check point tofi s my name in the list and give me another tickets. It was very stressful."
Voordelen: "The flight attendants seemed nice and courteous."
Nadelen: "They didn't start boarding until 5 minutes before take off and this was just onto the bus that would take us to the airplane. There was no communication why they were running so far behind. Once we landed in Warsaw, we sat on the plane for around 20 minutes waiting for them to bring the bus to pick us up and remove our luggage from underneath. I had a connecting flight I would have missed if it wasn't delayed. They also had the door open while waiting and the heat and humidity was pretty stifling with everyone already standing up waiting to disembark."
Voordelen: "On time"
Nadelen: "Baggage charge and hot plane"
Voordelen: "Nice crew and polite"
Nadelen: "Bathrooms, not clean and not functioning Delays"
Voordelen: "I like that I flew on a modern aircraft with good amenities."
Nadelen: "The flight was delayed 2.5 hours. Check in took longer than it has ever taken."
Nadelen: "The entertainment system was broken in my chair"
Voordelen: "short. smooth flight with no issues"
Nadelen: "all good"
Voordelen: "Very comfortable"
Nadelen: "Food was terrible"
Non respect de l’heure d’embarquement! Décollage et arrivé en retard
Les genoux dans les dents tout le voyage c’est rarement agréable. Avion de Eurowings, un vrai cauchemar. Et je fait 1m75, pas 2m.
Connexion avec Genève mal faite, j’ai du attendre 3h pour un autre vol.
Voordelen: "On m'a fait raté mon vol et pour impossible de trouver un interlocuteur. TRES DECU!!!"
Nadelen: "Everything went wrong. The flight arrived 40 minutes late and I missed my connecting flight because they closed the gate before I could get there. As a result, when I asked both airlines involved (Brussels Air and Portugal Air (TAP) what to do, each airline blamed the other airline for the problem and each said it was my problem to fix. After speaking with ten people and begging them to make the problem right for a problem I did not create, they finally issued me a new ticket but I had to wait 24 hours for the new flight to leave. It was a total breakdown in communication and organization and customer support and problem resolution on the part of the airlines and the airport. I never want to fly these airlines again and never want to take a flight with connections."
Nadelen: "On doit payer même le café sur l’avion première fois que cela nous arrive vol de 4 heures sans aucun breuvage ni nourriture inclus. Aucun divertissement."
Voordelen: "Brussels airport clearance was quite efficient"
Nadelen: "Better instructions at the airport"
Nadelen: "At least give a glass of water."
Voordelen: "Brussels Airlines crew"
Voordelen: "confort & service au niveau attendu"
Nadelen: "20 mins de retard au décollage"
Nadelen: "2:30 de retard"
Voordelen: "Good explanation for the pilot itself. Effor to reduce the inconvenience."
Nadelen: "More than 2 hours delay in Brussels That could have been better !"
Nadelen: "Repas moins basique"
Nadelen: "Retard de 20 mins a l'embarquement Repas à prevoir"
Nadelen: "nous sommes restés coincés une heure au sol au départ pour des formalités administratives"
Voordelen: "Efficient and very nice crew"
Nadelen: "90 minutes delay for departure from Brussels to Washington..."
Voordelen: "Vol à temps et équipage agréable"
Nadelen: "pas de proposition de divertissement : lecture, journaux, ...."
Nadelen: "vegetarian dish was very poor. main dish was ok but quite small, the light dish (breakfast?) was just a piece of bread, might as well not serve anything. Entertainment was very poor, limited selection of movies and very silly tv shows."
Nadelen: "Propreté de l'avion à l'aller."
Voordelen: "Very pleased with crew and seats."
Voordelen: "Retard de 45 min"
Nadelen: "Je n'ai jamais reçu un service de ce genre avec aucune compagnie dans le passé. Avec plus de 50 vols à mon actif dans les 5 dernières année, jamais je n'ai vécu cela. Je travaille dans le tourisme et vous pouvez être certain que je déconseillerai votre compagnie dans le futur à tous mes clients et clientes. Le personnel à bord n'étais pas courtois du tout, aux portes d'embarquement et ainsi qu'au service à la clientèle de votre compagnie. Je n'arrive pas à comprendre d'où vient votre réputation exemplaire après avoir vécu cette expérience. Votre responsable de l'aéroport Pearson International de Toronto a été audieuse et n'a pas été à l'écoute du tout lors de notre rencontre. Avec plus de 2500$ dépensé pour un aller-retour Paris/Montréal et ce genre de service en retour j'attendais un minimum de considération venant d'une compagnie digne de votre renommée. Mon conjoint est médecin et vous n'avez pas l'air de réaliser ce que réalise ce genre de situation. Nous étions à temps à la porte et on nous a tout simplement refusé l'accès. Aucune solution possible peu importe ce que nous demandions. Aucune possibilitée d'avoir un vol plus tôt ou simplement de faire livrer bagages à notre domicile. Seulement l'interdiction d'entrer dans l'avion que nous avions choisi et ce avec des raisons valables vue le métier de mon conjoint. Je ne comprends pas pourquoi cela nous retombe sur nous, nous devons payer des dépenses supplémentaires afin de rentrer à temps, alors que sur internet lors de la réservation la correspondance était prévue, et qu'on nous a assuré que les bagages auraient le temps de suivre à Paris. J'espère grandement que vous allez considérer ce message et que vous allez faire quelque chose autre qu'un courriel d'excuse."
Voordelen: "Je suis grand de taille, j'avais de la place pour mes pieds."
Nadelen: "L’embarquement était très long a partir de Bruxelles. Le personnel naviguant etait peu souriant. La sélection des médias proposés étaient moins attractifs"
Voordelen: "L’embarquement etait rapide on a décollé à l’heure"
Voordelen: "Personnel de cabine."
Nadelen: "Retard. Trop d'annonces Safety."
Voordelen: "Equipage, propreté, entretien de la cabine, ponctualité."
Nadelen: "Thé, café et eau devraient être à discrétion. Le tout payant ne paye pas..."
Voordelen: "After a bad experience checking in from Paris, the Ouagadougou part of the trip went well and the food was good, and a good entertainment system."
Voordelen: "Personnel sympa."
Nadelen: "L'embarquement est chaotique, pas de divertissement"
Nadelen: "There was someone that pooped themselves, another that threw up, and the flight attendants were so rude. They kept spraying stuff in the air and even those of us sitting, so much in fact I had an asthma attack and had to use my inhaler. When I told the attendant, she said "theres nothing I can do," and kept spraying the air with this awful spray. The flight harmful to my health, exhausting, and uncomfortable. BEWARE OF THIS AIRLINE! I would have preferred not gone on my trip then fly this airline!"
Voordelen: "Efficace dans l’embarquement. Vol à l’heure. Arrivé en avance. Sièges confortable pour un court voyage."
Voordelen: "Départ à l'heure et arrivée en avace. Si seulement toutes les compagnies pouvaient faire comme ca"
Voordelen: "The on board staff was very nice. That's pretty much the only thing that I liked."
Nadelen: "Just about everything. Not only were both flights delayed, one without notice, both the check-in and boarding processes were obscenely long with no obvious reason. On board, the staff was very pleasant but took almost 20 minutes to respond to a page and I only paged them one time. The screens for entertainment had a lot of trouble reading touch for both my seatmate and I and the selections were very limited. My seat did not recline which made for a very uncomfortable flight as I had hoped to be able to sleep. They lost one of my bags and somehow still have not found it more than 36 hours later."
Voordelen: "We didn’t have assigned seats, we tried to pick the night before. Anyway they sat us very near each other. It was a nice flight."
Nadelen: "Pour un vol de 6h, international il est selon moi inacceptable qu’il n’y pas eu ni collation de servit ni de breuvage. Tout était payant."
Voordelen: "Everything apart from the punctuality"
Nadelen: "Delayed by an hour"
Voordelen: "Great service"
Nadelen: "Delay due to congestion at brussels"
Voordelen: "I found that the meal served was of particularly good quality and tasty"
Voordelen: "L'attention de l'équipe à bord était au delà de l'habituel dans les avions de compagnies de bas coût. Ils ont montré un vrais souci pour le confort des passagers."
Nadelen: "Ma siège était dans le dernier rang de l'avion, sans fenêtre et pas trop commode. Pourtant, c'était à cause de ça que l'équipe, sachant les inconvénients, m'ont montré cette attention spéciale comme compensation."
Voordelen: "À l heure excellent décollage et atterrissage tout en souplesse"
Nadelen: "Siège peu confortable je ne pouvez pas abaisser le dossier"
Voordelen: "l acceuil et personnel tres sociable"
Nadelen: "Retard et bagages perdus"
Nadelen: "Not enough space for my legs"
Voordelen: "Email and text kept me updated"
Nadelen: "Flight delays"
Voordelen: "La couleur de l'avion"
Nadelen: "Le correspondance manquée à cause su retard"
Nadelen: "There was a long-ish and poorly organised layover in Luanda, which involved the flight crew individually identifying the carry-on luggage on the plane so as to ensure no one who had disembarked had left anything behind. This was literally done bin by bin by a crew member shouting down the aisle, "Who's is this brown bag? Who has a grey Longchamp!!!???" This is not something I have ever seen before and it took ages. The cabin also became very hot during the layover, which cause a 40 minute delayed arrival in Kinshasa."
Nadelen: "Lost/Delayed Baggage My baggage is missing and this has cost me extra expenses and a lot of inconvenience."
Voordelen: "Le repas était satisfaisant, l'équipage très sympa et les sièges confortable"
Nadelen: "L'embarquement s'est fait à l'heure mais nous avons attendu plus d'une heure dans l'avion que les bagages soient chargés et sommes partis avec 1h30 de retard en ayant très peu d'informations"
Nadelen: "Dommage de ne pas avoir eu de collation/snack alors que l'avion partait à 7h du matin (donc à l'aéroport depuis minimum 5h)"
Nadelen: "no clear information about delay and real flight time"