Petit saut de puce ! Un peu en mode bienvenue à jurassic park
On the way from Stockholm to Milan, our tickets indicated business class-but we were seated in regular seats, separated, and no one even tried to accommodate us. My wife has neck and low back conditions that she needs to have extra space but we were completely disregarded. This is unacceptable
I booked through Kayak, trusting them. But they used one of these cheap online travel agents - Chatdeals. When I missed my flight due to a 3 hour train delay that was out of my influence, Chatdeals refused to rebook without a fee. SAS couldn’t rebook either. So I was stuck and lost the flight. Had to buy a complete new one. Never book through kayak or one of the cheap ones. Always airline direct! Expensive lesson learned… 🙂 Jan
Everyone boarded and then we sat for well over an hour with occasional updates from crew that the airport was slow loading luggage. It's hard to believe the airline or airport are serious about COVID prevention when they deliberately leave customers in crowded conditions. First international flight I've had where passengers were charged for beer, wine, and even water.
I never flew with SAS before and got to fly all the way from the US and I loved it !!
The staff between IAD and Copenhagen was not friendly
Did not like anything about the flight Did not get economy plus that I paid for
Flight from Chicago to Los Angeles was terrible On my ticket said economy plus which that is what I paid for but didn’t get a seat As economy plus
Voordelen: "The Crew was great. Friendly and attentive."
Nadelen: "Very small seat. Had a big person next to me and was quite uncomfortable"
Voordelen: "I liked the service and the food"
Nadelen: "The lack of movie choices"
Voordelen: "Calm, friendly and professional crew, good food and spotlessly clean aircraft."
Nadelen: "Disorganized boarding. People were jumping the line saying they were in the zone that was called when they couldn’t have been. I was there early (one of the 1st) but because I’m polite and only approached the gate when my zone was called, ended up at the back. More monitoring of this would help because I saw other people bothered by this."
Nadelen: "Helpful flight attendant, kind check in attendant"
Nadelen: "The airplane crew was rude. They could have been more nicer regarding food. My mother is diabetic and I asked the lady to get her a small sandwich or something so she can take her meds and plus her sugar levels where getting low. And the lady on her side was really rude and said NO."
Voordelen: "The crew was nice and the food was good."
Nadelen: "More entertainment options"
Voordelen: "Everything was pleasant as expected except for one thing, mentioned below."
Nadelen: "45 minutes late taking off. Could have been the airport's fault rather than the airline though. I don't know."
Voordelen: "Great food and service as always"
Voordelen: "No problems. I was satisfied"
Voordelen: "Good crew"
Nadelen: "Premium economy wasn’t as good as others"
Voordelen: "I could choose my seat"
Nadelen: "Nothing else"
Nadelen: "My luggage was lost and still not found"
Nadelen: "Pay for a coke?"
Voordelen: "Seats were very comfortable for economy. Crew was pleasant, attentive and efficient. Good seatback entertainment system."
Nadelen: "Once passengers do final passport check and enter secure gate area on this flight to the US, there’s no bathroom available. On the transatlantic flight, no complimentary glass of wine as on other airlines."
Nadelen: "This has nothing directly with SAS, but since I experienced it during my flight there, they are responsible of it. I was waiting for the flight at the OSLO airport waiting for the flight to LONDON. I had ample time to work on my computer. In the big room by the gate there was only one spot where I found three electrical sockets hanging from a pillar or post. To my dismay none worked. My plug would fall off from each. To document, I took the pictures of the useless sockets... I complained to the lady at the boarding desk (she left before the SAS staff moved in), she did not even care... This experience frustrated me and turned an otherwise pleasant trip into a bitter one. Please install some working sockets in your waiting room! Flight SK 809 Confirmation: LN9M6O Departure: Oslo & other airports (OSL) Arrival: Heathrow (LHR) Time: Sat Dec 2 2017 3:05 pm CET - Sat Dec 2 2017 4:25 pm GMT Peace, Edip Yuksel +1 520 481 1919"
Voordelen: "Le personnel de bord a été très agréable et professionnel. L'embarquement à Stockholm est très bien fait et il n'y a pas de perte de temps."
Nadelen: "Par contre, c'est une seule boisson par personne le reste est payant, les repas sont très moyens et le système de divertissement est très très mauvais. Les contenus sont vieux et l'application est très lente et pa réactive du tout."
Voordelen: "Friendly staff"
Voordelen: "Movie selection Staff Food"
Nadelen: "Drinks were expensive"
Voordelen: "The entire experience was great. Smooth flight, good food and friendly crew."
Voordelen: "My Plus ticket brought me an excellent cold lunch despite the shortness of the flying time (only 1:10). The seats need more recline!"
Nadelen: "I took this flight to have a short layer over, only 40 minutes. This was a connecting flight departed from Newark and was a connecting flight for many people coming from Thailand. I almost missed this flight due to highly backed up passport control. If SAS was running so many international flights, they should have shifted the layer over, since many people were taking connecting flights for Oslo to Manchester. No food, there should have at least been a snack or at a minimum offered water."
Nadelen: "The flight was cancelled the morning of."
Voordelen: "Plane was quite empty"
Nadelen: "Plane wasn't in the best shape"
Voordelen: "Cannot think of anything."
Nadelen: "I am a road warrior and my job requires me to travel 100% of the time around the world. This was the first international flight I've been on where even small snacks such as peanuts or pretzels are for purchase only. Plus the flight attendants seem to be disorganized and in rush. I will never use SAS again."
Nadelen: "I didn't get any veg options for my dinner at all"
Voordelen: "The flight was comfortable and the onboard crew were very nice."
Nadelen: "Since the flight was delayed taking off, the layover in Stockholm was very short. The airline did nothing to rush those of us through or contact our connecting SAS flights, and a few of us missed our connections by just a few minutes because of it. SAS did provide alternate tickets for me, but I arrived at my destination several hours late and the whole situation could have been avoided pretty easily."
Voordelen: "Service on the plane was good. The airplane was on time."
Nadelen: "From the time we reached the airport until we got to the gate was 90 minutes. SAS systems for checking baggage by machine sucks. My wife's number on the booking reference didn't work in the machine Thus we waited in line for 20 minutes to get a boarding pass, but didn't get the baggage tags for her luggage. Another line. SAS overall sucks."
Nadelen: "Cattle call boarding in a culture where standing in que is unheard of."
Voordelen: "Great movies. Lcd Screen is awesome"
Nadelen: "Somewhat unfriendly crew"
Voordelen: "Entertainment, food, seats!"
Nadelen: "We chose seats on the same row as grandparents and had preprinted boarding passes at home. When at check-in desk to drop off baggage, the employee printed new passes and change the seats row for the 4 four us, which made us be in a different row than grandparents. I did not notice until we boarded the plane."
Voordelen: "This flight was also one of the best I have taken. I enjoyed it very much."
Nadelen: "It was a little upsetting to see and hear one of the crew members be a little nasty with my sister when he asked her about the meal. She misunderstood and asked for chicken andvhe was quite nasty when he corrected her and gave her the two options."
Nadelen: "A landing card us required from each non EU passport holder. No mention of this was ever made, and we stood in front of an open customs desk filling out the forms we could have done at leisure during the flight. A lot of other stuff was poor -- seat pitch, no free food, etc. but this was one simple thing other airlines usually do."
Nadelen: "We missed the connection and they rescheduled us on another connecting flight with further delays. This airline doesn't seem to care about their customers."
Voordelen: "Crew and plane good. Friendly and English was excellent."
Nadelen: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"
Nadelen: "Bag drop line was over 45 min. Only 2 attendants. Flight was late taking off. Baggage fee was outrageous. Site said 1 free bag, but that is carry on only. Checked bag was €70!!!! The flight was only $85."
Nadelen: "A very dishonest experience. The booking never made it clear that I was not allowed to check my suitcase and I had to pay € 70 extra both coming and going and thereby paid 1 1/2 times more for my suitcase than for my ticket. I am very disappointed to be 'tricked' in this way and consider it a very dishonest business practice."
Voordelen: "The cleanliness"
Nadelen: "I Had checked several times to make sure I had 2 bags included ( standard for US-EU flights) and every time. At the airport I had to pay an extra charge for my second bag which made the flight very expensive and just ruined the whole experience for me"
Voordelen: "New airbus with good entertainment screenset clean"
Nadelen: "Delays on boarding (on departing as well as returning home) Damaged luggage"
Voordelen: "My flight was more pleasant from Stockholm to Chicago because I was able to purchase an upgrade to Plus."
Voordelen: "Efficacité dans la prise en charge du retard et du rebooking d'un autre vol."
Nadelen: "Retard + re-booking de notre vol sans explication, ni possibilité de trouver facilement des informations à ce sujet"
Compagnie annule le vol 6 heures avant le départ. Sans remboursement ou alternative viable pour pouvoir rentrer. Résultats budget vacances explose
Le personnel accueillant, gentil et surtout professionnel.
Équipage accueillant, souriant et professionnel.
Experienced crew, Clean planes, smooth flight Extremely chaotic experience at departure hall at MXP airport, took too long for buses to arrive and transport passengers to the plane
Delayed by 40 mins, unclear why. No information given.
A321 n’en confortable et personnel serviable
Ce qui m'a plus. Le professionnalisme du personnel, le sourire au rendez-vous. Pourquoi ne pas proposer (ou vendre un magazine) à bord ?
Everything is just great, it is worth paying extra, but I wish they had a better coffee.
I voli sono sempre in ritardo.
Je n ai pas pu embarquer tout simplement car le vol était retardé de plus d'une heure, ceci a eu une répercussion sur ma correspondance je me suis vu contraint d'annuler les deux vols Je vous déconseille fortement de passer par un opérateur tel que kiwi. Me proposant des solution aberrantes (jusqu'à 15h de vol au lieux de 2h) sans autres alternatives. Lorsque l'on tente de les contacter on vous demande votre numéro de réservation et en ce qui me concerne on me répondait qu'il n'existait aucun numéro de réservation avant de raccrocher. Plus jamais
Nadelen: "Lower the aircondition temp, it was hot in the plane during flight"
Voordelen: "The offert of 5 euro discount on Duty Free products when you buy some food over 6 euros."
Nadelen: "Girl at the bording desk got in an argument with an passenger and she could have managed it a lot better then that."
Voordelen: "Rien ma plus c’est nul wizair"
Nadelen: "Jamais je recommande wizair"
Nadelen: "Not having a 3+ hours take off delay"
Voordelen: "The cheap fares"
Nadelen: "Airplane was filthy, needed a thorough cleaning. More padding on the seat."
Voordelen: "Prices on in flight purchases"
Nadelen: "Boarding was ridiculous, check in lady had no idea what an infant is and how their own app works. Suggested us to use the e-gate with an infant and angrily put us at the back of the cue. The infant wanted to breastfeed..."
Nadelen: "The seats are cramped and you have to pay for snacks and water"
Nadelen: "Delay on departure and no bus at arrival"
Nadelen: "Wiz air seems to trick you constantly to get more money out if things they hide from you.. online check-in required.. letting you in work a trolley and then charge you at the gate.. pee service overall.. beware!!"
Nadelen: "Application instruction on baggage hande king and que to boarding."
Voordelen: "Personnel très sympa"
Voordelen: "On time without any delay"
Voordelen: "1h20 de retard c’est inadmissible"
Nadelen: "1h 45 minutes waiting for luggages in Bucharest Otopeni. Still not delivered."
Voordelen: "Nous sommes partis et arrivés à l'heure"
Nadelen: "L'attente à la porte d'embarquement mal signale"
Voordelen: "Très bon accueil pour le service fauteuil roulant. Horaires respectés, hôtesses à l’écoute du passager"
Nadelen: "le site Kiwi qui vend le billet pour la compagnie Wizz a été la cause du rachat d'une carte d'embarquement au prix du billet ! un scandale. Je n utiliserai plus ce site, qui est d'ailleurs fortement déconseillé par les internautes après vérifications. Kayak ne devrait pas référencer des ires aussi peu sérieux, c'est dommage pour sa notoriété..."
Voordelen: "The flight arrived ten minutes early at our destination."
Nadelen: "Extremely small and uncomfortable seats even for a small person."
Voordelen: "Service, smiling and attention to details."
Nadelen: "No kosher food."
Voordelen: "On time, cabin crew, ease of boarding and amount of bags I could take with Priority Boarding"
Nadelen: "My seat hadn't been cleaned prooerly before I got there and if I hadn't done it myself, I would have someone else's chocolate all over the seat of my trousers. Also, the bathroom floors were really gross, to the point I had to roll uo the legs of my trousers so they didn't get wet when I needed to use the toilet."
Voordelen: "Late over two hours due to late arrival of the plane and even so they board us for nothing cauosng us to wait withot bathroom sitta etc."
Nadelen: "Flight delayed by more than 2 hours, additional 40 minutes in the plain before departure. At least 30 minutes until doors opened. Overall huge delay that totally killed my business day."
Nadelen: "I didn't check in, in advance as when logging on to the airline I needed a code. I didn't have the code as I was searching emails for the booking agent and airline when it was (as I later discovered) sent by another name. This resulted in £30 to check in going out and 40 euros back. Desk staff were unhelpful bordering on rude (the cabin staff were fine in that respect. I wasn't the only one at least 20 people queuing on the return with the same issue. Additionally on the delay out they advised food could be brought at the rear of the plane then inflight ran out so some people ate twice while by the time I got to my hotel they had stopped serving food and I had not eaten in the airport sorting out the boarding passes."
Voordelen: "Flight was delayed. I missed my train home to Ipswich. Long journey home ver late at night"
Nadelen: "FUYEZ WIZZAIR.... quels escrocs!! on a du payer près de 150€ en plus à 3 pour nos cartes d'embarquement car nous n'avions pas pu le faire en ligne (leur site ne fonctionnait pas!) et le gars nous explique "c'est normal, c'est ça les compagnies lowcost" on ne nous y prendra pas deux fois!"
Voordelen: "Mobile app is very good, but just allow you to download boarding pass on PDF version right at the moment of the check in"
Nadelen: "They didn't let me flight. Even that I did the online check in 24 hours before they didn't send me the boarding pass on PDF format via email. Also there were no way to download it from the mobile app or the website. I was in the airport 2 hours before and they didn't want to print it for me even that I showed all the online check in confirmation. They requested that I pay €35 Euro for the airport print. I submitted a complain and hope to get a credit or refund. Confirmation code: L3QZWB"
Nadelen: "Man at the checkin did not have a clue that WIZZAIR flight was delayed at 05/04/2018. I missed meeting with my family. Waited for a long time at boarding gate."
Voordelen: "Quickest in & out procedure at both BUD and LTN in a long time and a super pretty flight attendant."
Voordelen: "Flight was on schedule"
Nadelen: "No free drinking water"
Voordelen: "Price price price"
Nadelen: "Messy boarding"
Voordelen: "grea air line always on time staff are friendly"
Voordelen: "Wizz air has great deals and you will get to your destination which is a effective way to travel. Unfortunately the seats are not always comfortable and everything else costs extras for food, seat choice, bags, water, drinks, or anything else you’d desire during flight."
Nadelen: "The seats don’t lean back and do not have a lot of cushion."
Nadelen: "Checkpoint at katowice the wirst ever seen, personnel with very bad atittude wanting personal cosmetics to fit on stupid plastic bag, the rest wanted to scrap or document my bag to pay extra even I already pay for bring it inside cabin, same before boarding I have my computer backpack and already pay 10 eur for large cabin bag and before boarding they wanted for me to checkin baggage because rule is only backpack even I did explain I already paid large cabin, at end I paid 63 Eur total for my luggage I found completly dissapointed and abusing from many passengersbin the same sittuation, also fly have us inside the plane for more than 30minutes without leaving,"
Voordelen: "The staff was fine. We arrived on time."
Nadelen: "These discount flights from Luton are packed with obnoxious, drunken Brits going on holiday in Hungary. In future, I will fly from Heathrow. Besides, by the time one pays all the little incidental fees at WizzAir, the cost is about the same as the legacy carriers."
Nadelen: "Extra fees for baggage and tickets that were not disclosed. The check in was incredibly disorganized. No help was provided with problems."
Nadelen: ""Wizard of Oz Airlines" I'm surprised the pilots didn't ask for another hidden fee! Please book a full fair on a major carrier instead of hidden fee fiasco at the airport. headaches before a flight. Keep in mind no wizz staff to talk to before flight or in Budapest. Private contractors from airport do all the check in process and departures."
Nadelen: "Arrived at the airport 2 hours before departure, I was not aware you can't checkin at the airport and need to pay 30 euros for it. The treatment and the attitude from the personnel at the check in counter was rude, they were short and unkind The staff member in charge of charging for checking was incredibly slow, there were 4 people in line including me and it took her 40 minutes to charge me the 30 euros This was after I already stood in line for the ticket for another 30 mins I almost missed my flight due to their poor handling"