Plateau repas toujours pareil Pas très original
Voordelen: "flight itself"
Nadelen: "delayed departure EXTREMELY LATE LUGGAGE HANDLING IN BRUSSELS, more than 1 hour after arrival for SKI's to be delivered !!"
Voordelen: "Livraison bagage rapide à Geneve Distribution d'une bouteille d'eau Départ retardé mais arrivée à l'heure"
Nadelen: "Pas de Lounge Lufthansa à l'aéroport de Barcelone"
Voordelen: "Personnel assez souriant. Pourtant lors de l'embarquement nous devions attendre dans le couloir froid, mieux d'attendre avant la porte."
Nadelen: "A l'arrivée à l'aéroport de CDG le personnel de nettoyage a ouvert la porte arrière de l'avion pendant que nous étions en train de sortir à l'avant. Assez désagréable ce froid et ne pas attendre que nous étions tous sortis."
Nadelen: "Games sollten Nachts gesperrt werden. Die gute Dame hinter mir spielte wohl die ganze Nacht Solitaire und mein Sitz schüttelte immer. Auf meine bitte zu stoppen weder kommentar noch reaktion."
Voordelen: "Flight attendants are friendly and helpful."
Voordelen: "Personnel au top (Adria Airways) Embarquement très bien même si transfert en bus depuis le terminal"
Nadelen: "Pas de commentaires négatifs. Pas de grosses prétentions pour un vol d’une demie-heure"
Voordelen: "Personnel toujours aussi souriant et pro. Embarquement un peu chaotique."
Nadelen: "Places limitées pour les jambes et si celui de devant descend le dossier de son siège autant dire qu’on ne respire plus. On ne voit pratiquement rien sur les écrans selon où est situé dans l’avion"
Nadelen: "Better entertainment for an 8 hour flight. Take under consideration that tall guys can’t be squeezed in for 8 hours.Give some space to people who really need it"
Voordelen: "Very friendly and cooperative crew. Entertainment is well upated with latest media."
Nadelen: "La ponctualité"
Nadelen: "La prise en compte des bagages en soute. Le fait que le prix du billet ne comprenait pas les bagages en soute n'était pas clairement précisé."
Nadelen: "We had a huge delay"
Voordelen: "Le personnel naviguant, l'avion la gentillesse"
Nadelen: "Le fait que Swiss est devenu une espèce de easyJet de Lufthansa. Vraiment triste. Même plus de service business alors que chez Lufthansa on continue d'avoir les petits plats"
Voordelen: "Le personnel toujours aussi souriant et agréable"
Nadelen: "Cette impression que Swiss est devenu le easyJet de Lufthansa. Même en business fini le petit service avec des plats raffinés. Bien triste"
Nadelen: "Very nice company!"
Voordelen: "Delicious Easter eggs Beautiful interior design of cabin and seats Roomy"
Nadelen: "Selon moi, Pas assez de choix de Musique et de Film."
Voordelen: "Gentillesse du personnel"
Voordelen: "Siège confortable. Personnel attentionné. Service impeccable."
Voordelen: "Équipage très sympathique vol rapide"
Voordelen: "Snack & boisson inclus, embarquement rapide et vol arrivé en avance!"
Nadelen: "Vieil avion où les secousses se font vraiment sentir beaucoup!"
Voordelen: "De la place pour les jambes, vol à l'heure, embarquement rapide"
Nadelen: "Vieil avion, écrans vraiment pas top (vieillots, pas du tout user friendly), réveil difficile (pleines lumières allumées 1h30 avant l'arrivee apres qqs heures seulement où elles étaient éteintes)"
Voordelen: "Friendly agents . Speak very good English. Swiss airlines serves breakfast croissants and beverages for a short flight without a charge"
Nadelen: "The airline fix the booking problem because my trip was from Zurich to Brussels to Washington DC to Austin and went I print my boarding passes only show to Brussels. The booking agent didn’t complete all the way in the computer. I am thankful that I had my original paper and Swiss airlines fix it"
Voordelen: "Really good flight. Clean,on time, efficient. Early arrival even"
Voordelen: "Service on Swiss Air is great!"
Nadelen: "No TSA checkin at Newark."
Voordelen: "Les hôtesses et les Stewart très professionnels ! Repas assez bon, sièges confortables et films récents disponibles ! Bon vol malgré les perturbations"
Nadelen: "Embarquement... J'avais parlé à un membre à l'embarquement pour avoir une place avec plus d'espace pour les jambes... On m'a promis de trouver une solution pour qu'à la fin la personne ne vienne même pas me dire en face qu'il n'y avait pas de solution. On m'a simplement dit que le vol est complet et que j'aurais du penser à cela avant... Pas très professionnel !"
Nadelen: "Pas de chocolat Oups"
Voordelen: "Le vol de Swiss était comme d'habitude agréable et sympa. Il n'y a vraiment pas grand chose à redire."
Nadelen: "Le soucis se situe souvent dans les aéroports, notamment celui de Tegel à Berlin. Je vous déconseille fortement d'y atterrir, c'est vraiment inadapté et des infrastructures vraiment désuètes."
Nadelen: "J'avais réservé le vol chez ANA (joint venture) : impossible de pouvoir réserver un siège puisque le vol est opéré par Swiss. Chez Swiss : impossible de réserver puisque j'ai réservé chez ANA... Repas franchement mauvais, rien de japonais, pas de chopsticks alors que la moitié des passagers étaient japonais. Divertissements : équipement vidéo d'un autre âge !"
Voordelen: "Le surclassement en business mais surtout le check in automatique via KAYAK, les avertissements sur le retard via KAYAK trips et l’information sur porte d’embarquement et le numéro de carrousel pour récupérer son baggage sur l’app KAYAK- Merci KAYAK"
Nadelen: "Le facial spray de Swiss et les chaussettes qui ne sont pas très agréable!!"
Voordelen: "The. Crew were amazing"
Nadelen: "Lpst my luggage"
Voordelen: ";Flight attendants very attentive;"
Nadelen: "Leg space far too tight; could barely move; Unable to see TV screen due to angle, even at max tilt; Food was inedible; perhaps acceptable as dog food; Toilet seat would not stay up for male to pee. Worst international aircraft I've ever experienced. Recommend upgrading before selling any more seats."
Voordelen: "Fast flight. Good service from luggage checking to landing."
Nadelen: "Way too spicy beef chili. Confined space on airbus."
Voordelen: "Efficient, excellent staff and service, beautiful plane"
Nadelen: "There was a nearly impossible connection time in Zurich."
Voordelen: "Excellent service all around and great flight timing with delays and awaiting for transfer flights to land"
Nadelen: "I travel a least 5 times a year and Kayak is always my option."
Voordelen: "Avion neuf et confortable. Collaborateurs à bord très sympathique et souriant. Siège ultra confort. Un vol en douceur"
Nadelen: "Pas de divertissement dans l’avion."
Nadelen: "Je n’ai jamais pu embarquer avec mes deux enfants la compagnie ne m’a jamais envoyé le scann code pour l’embarquement"
Nadelen: "Too hot on plane, despite several requests to turn up air conditioning. Would be nice if pilot gave a few more updates as to why we sat on the tamac so long."
Voordelen: "Loved the warm and very delicious quiche, thank you!"
Voordelen: "Mon bagage explose retrouvé dans un sac. Le contenu y était la fermeture de la valise avait lâché. JPL l"
Nadelen: "Le repas ....pas bon"
Voordelen: "The crew was nice, they served small sandwiches that were tasty, and the entertainment was average with only magazines, but it was a only 1 1/2 flight."
Nadelen: "The legroom is cramped a bit."
Voordelen: "SwissAir is the best airline ever. Modern, comfortable plane with space - excellent for long haul trips. Zurich is also a great airport in which to change planes."
Voordelen: "On a bien arrivé."
Nadelen: "Le retard de vol a été embattant."
Voordelen: "Very good overall quality nothing to say. It was just smooth and safe. Very short flight so..."
Voordelen: "Not sure why airline companies buy planes where the seat in front recline to the lap of the costumer behind where it makes a 9 hr flight miserable"
Nadelen: "Manque le petit sandwich"
Encore et toujours du retard, nous avons du changer de vol puis d'avion, imprimer de nouveaux billets et n'avons connu nos places qu'au moment d'embarquer
J'ai manqué ma connection en dépit des assurances de l'équipage. 6 heures d'attente.
Vol retardé (+ d'1 heure), pilote qui annonce que les autres vols à Frankfurt sont aussi retardés, donc qu'il sera possible tout de même de continuer le voyage. Annonce qu'un employé de Lufthansa va nous attendre pour nous aiguiller. Rien de cela ne s'est passé. La seule chose c'est que j'ai manqué ma connection, à peu près 8 heures de retard. Inacceptable
Le fait de refuser de servir un deuxième verre de vin sous prétexte d’effectifs réduits à cause de la pandémie, Servir de l’eau ou du vin ce ´n’est pas plus difficile ! Aucun choix de repas et une bouillie trop cuite qu’ils osent appeler pasta. Personnel de bord particulièrement expéditif et antipathique. Le pire long courrier de ma vie.
Voordelen: "Was put in German Airport jail"
Nadelen: "See above. United sold me a ticket they knew would get me sent back after being detained"
Nadelen: "Racists bastards!"
Nadelen: "No food on board, very poor services but punctual"
Voordelen: "Very smooth flight. Everything was perfect."
Voordelen: "Good crew, comfort and timing"
Nadelen: "I got what I expected"
Voordelen: "Convenient seats in A-380"
Nadelen: "Drinks were good, but food was bad"
Nadelen: "The flight was cancelled and rescheduled for tomorrow same time due to bad weather. I had a child with me and it took 2.5 hours for us in the airport to get a hotel and taxi for night stay and I reached at 0030 at night. The lufthansa staff was not helpful at the start. I will missed a meeting for"
Voordelen: "Je suis allergique à la moutarde et aux à l’avance d’en faire part sur le site d’enregistrement. J’ai tenté d’appeler mais après avoir perdu 20 minutes j’ai abandonné. Conséquence j’ai mangé un bout de pain et une barre tendre! De plus, le personnel était plus ou moins compréhensif et accomodant."
Nadelen: "Avoir sur le site d’enregistrement la possibilité de faire part des allergies alimentaires.Que l’équipage ai accès à une liste détaillée des ingrédients du menu servi à bord"
Nadelen: "Food was poor. Movie options limited and the software frequently froze and needed rebooting."
Voordelen: "Le personnel était parfait et proposait de l'eau régulièrement."
Nadelen: "Le repas n'était pas très bon et j'ai eu faim"
Voordelen: "The crew was very nice and efficient, even though there seem to be only two of them."
Nadelen: "Seats did not recline, and it is hard for those of us trying to sleep after connecting from a trans-Atlantic flight."
Voordelen: "It was cancelled and scheduled next day"
Nadelen: "LA NOURRITURE POURRRAIT ÊTRE BEAUCOUP MIEUX"
Voordelen: "Ben... Je cherche encore"
Voordelen: "Le service"
Nadelen: "La nourriture, le retard"
Nadelen: "We couldn't sit together as a family despite having seats assigned together to begin with because they reassigned our setas to someone else"
Nadelen: "Parfait rien a dire"
Voordelen: "The crew was ok. The seating was comfortable as we had good leg room as we booked on a premium economy class."
Nadelen: "We requested for a chicken meal at dinner time but instead my husband and I was served the beef meal. I was very disappointed as firstly the way the beef was cooked tasted horrid. Secondly a mix up at the catering dept like labelling beef meal as chicken should never happen!"
Voordelen: "Voler pour la première fois sur un à 320 NEO !"
Voordelen: "Très Correct"
Nadelen: "Rien !"
Voordelen: "Personel très pro"
Nadelen: "Films et divertissement"
Voordelen: "Personel très réactif"
Nadelen: "Les films et divertissements"
Voordelen: "On a eu 3 h de retard ... l’avion n’était pas plein donc attendu l’autre vol"
Nadelen: "Mauvaise info"
Voordelen: "Confort de l'avion et amabilité de l'équipage"
Nadelen: "Un peu déçu par les repas J'en avais un meilleur souvenir"
Nadelen: "les retards"
Nadelen: "Le vol est largement en retard !!!!!"
Voordelen: "Embarquement très rapide, vol ponctuel."
Nadelen: "Le repas était franchement mauvais. Il n'y avait pluplus de deuxième choix"
Nadelen: "Les informations à bord etaient incompréhensibles"
Voordelen: "The Lufthansa app provides updates on plane status and gate number, etc."
Voordelen: "The crew was really nice"
Nadelen: "The flight was delayed, there was no TV or any other entertainment"
Voordelen: "Qualité toujours au rdv et avion au niveau"
Nadelen: "Changement de vol à la dernière minute imposé par la companie qui nous a fait voyager séparément avec ma copine dans des conditions peu agréables + on a raté le taxrefund à cause de ça..."
Voordelen: "A lot of legroom and good food for an airplane! The inflight entertainment has games, shows, movies, and a cool map. Plus the crew was friendly. This economy flight felt like premium!"
Nadelen: "Nothing to complain about!"
Voordelen: "Great staff, pleasant flight, nice options on the screen to choose from, etc."
Voordelen: "Équipement de divertissement excellent. Personnel souriant"
Voordelen: "The free entertainment sections were good with recent movies. The planes were on schedule and I made all my connections which was great"
Nadelen: "The plane was older 747-400 but that is no excuse for the layers of dirt or dust on the air vents and ceilings. I actually took a photos and will be forwarding to Lufthansa. The couple in front of us actually took a wet wipe and wiped down there area and ceiling. Also the boarding process was a mess we actually were taken by bus to the aircraft that was at the freight depot and had to climb stairs to get on the 747. I’m not sure how they handle the passengers with mobility issues. First time flying with a European airline and I was told the service was better not on this flight."
Voordelen: "Beaucoup de compagnies aériennes auraient intérêt à suivre l’exemple de Lufthansa."
Nadelen: "Un retard de plus de trois heures. Mais au moins, on nous a informés et donné de l’eau et des grignotines."
Voordelen: "Étonnant, mais on a servi sandwich et vin en classe économique gratuitement."
Nadelen: "Embarquement désorganisé. Tout le monde entre en même temps et non par rangée."
Voordelen: "The crew onboard the flight was very friendly and accommodating! They did their best with what they had. I also like that there were diabetic and vegetarian meals offered, although the diabetic meals should ideally focus on lower carbohydrate totals. Fruits and breads can pack just as much sugar as sweets."
Nadelen: "Starting with the boarding area at LAX, there was some really high pitched siren that kept going off over and over which no one seemed to care to investigate or do anything about. It was very irritating, and seemed to put lots of passengers in a bad mood before the plane even started boarding. Then when they announced boarding was beginning, everyone got up and created massed around creating four chaotic lines. It was a mess. We left 45 min late, which caused us to run to make our connecting flight because the person at the gate never told us it was also going to be leaving late. The plane itself was extremely uncomfortable as well. I'm 5'8" tall and that's mostly torso. I fit easily in the back seat of my buddy's mini Cooper, and I could barely fit in the space without my legs hitting the seat in front of me. That was before the guy in front of me put his seat back and made it so I could barely reach under my seat. Then there was the control panel for my personal video monitor. The panel was located on the armrest in just the right spot where Everytime I put my hand down I accidentally pressed a button to call the flight attendant, or turn the video screen on off, which was really obnoxious when I was trying to sleep and kept accidentally turning on the bright screen which woke me up. The video monitors we're also touch compatible, but the screen was horrible about registering finger presses which led to the lady in the seat behind me smashing the screen as hard as she could repeatedly with her finger, which vibrated all the was through my headrest so I could feel it as if she were trying to get my attention. There was also no air flow above the seats... You simply had to rely on the flight attendant to set a temperature that the whole cabin enjoyed, or you had to suffer silently. Finally, the reading lights on the plane we're so high up that turning one on lit up all the seats around you as well, which meant you had to choose to either sit in the dark and not read, or turn on your light and read quietly while the people around you cursed your name while attempting to get some rest."
Voordelen: "I fly transatlantic often, and I've flown Lufthansa several times before. During the flight I was thinking this was literally the best transatlantic flight I've ever had, and if I can make it work with my schedule and cost constraints I'm going to fly Lufthansa every time. I never really had a 'favorite' airline before, but I do now--Lufthansa. I should have captured the economy classes crews names, but it was 414 from Munich to Dulles on 25 May--they were truly outstanding."
Voordelen: "Food and drinks!"
Nadelen: "Nothing, it was great"
Voordelen: "Price, availability of their ticket and they deliver a good product and the flight was on time. Excellent crew"
Nadelen: "Overall this trip was a very good experience. I love Aegean and use them as much I can"
Nadelen: "EXCELENT SERVICE BOTH ; COUNTER & IN AIR:: GREAT FOOD ; LOVED THIS AIRLINE"
Voordelen: "It was a pleasant and uninterrupted flight with good service by the cabin crew"
Nadelen: "The boarding procedure at Bucharest Airport was more like boarding a bus - not a big issue but if I had to find one thing to improve that is what I would suggest."
Nadelen: "there was a problem with special assistance on the connection flight. Nobody was waiting at the end..."
Nadelen: "They were very strict with the weight. Everything else was perfect"
Nadelen: "The procedures at Naples Airport were a bit of a mess... had to wait for checkin information and a long circular walk through many shops to get to the gates. We did not appreciate that."
Voordelen: "Crew was excellent"
Voordelen: "The Crews welcoming, friendly and helpful"
Nadelen: "It’s nit necessarily comfortable... really hard to sleep"
Voordelen: "Fast and on time easy check in and kind stuff"
Nadelen: "To make the mobile application more friendly in mobile check in online ( copy all the passenger details automatically including the PNR for the boarding process and not ask again the same details that we fill in the tickets that anyway in the system see Ukrainian airline application for example"
Voordelen: "i try to cancel the tickets for 3 weeks now.... please help"
Voordelen: "Everything went well."
Nadelen: "The food."
Voordelen: "Could not fly due to medical reason and any all the info to last minute. It lasted 13 days and finally got only a refund of taxes. I’ll never use them again and make sure to book with Kayak as I used too."
Nadelen: "Ii was not allowed for me to board because the Agean staff is not coached properly do understand what the documents needed to pass Russian border. My arguments that I do not need any visa was not even listened. They were too lazy even to call to Moscow to specify the rules. 6 hours later they bought for me ticket for Aeroflot to SVO with Aegean cash with their excuses, but I lost my plans including two meetings in Moscow anyway."
Voordelen: "Fast and easy"
Nadelen: "It was too many bags on that airplane and no regulation it a help from the crew"
Voordelen: "L’embarquement a été super rapide. L’équipage très sympathique et souriante. Pas de turbulence et sortie de l’avion rapide."
Nadelen: "Rien à dire"
Voordelen: "Personnel très aimable et accueillant"
Nadelen: "Repas très mauvais"
Voordelen: "Le vol a été assez agréable. L’embarquement c’était un des plus désorganisés que j’ai vu. Il avait au moins 4 files pour finir dans la même porte. Je pense que le terminal 1 B ´aide pas à ça mais un peu plus de personnel pour diriger les passagers ne serait pas mail. Pendant le vol le repas était sympa e bon. ."
Nadelen: "L’équipage pourrait être un peu plus gentil. Une des hôtesses devait être dans un jour compliqué vu qu’elle n’a pas lancé un seul sourire à personne"
Voordelen: "Embarquement à l’heure Personnel agréable Petite douceur offerte juste après le décollage"
Voordelen: "Vol à l’heure, très efficace et personnel très aimable"
Voordelen: "Vol à l’heure, très efficace et personnel très aimable"
Voordelen: "Again a lovely smooth flight that departed on time. The captain spoke very clearly and was easily understood."
Nadelen: "The seats were uncomfortable for this length of flight and space very limited."
Nadelen: "Missed connection and following flight delayed"
Nadelen: "space when seating"
Nadelen: "The plane has an hour delay in Rome due to rain. Although the delay is understandable, they seem to have left my luggage outside in the rain for all that time. As a result, all my clothes were wet and ruined and a few other items broke. Horrible baggage handling."
Nadelen: "Disembarkation via buses. Not great."
Voordelen: "Personnel courtois, professionnel et aimable. Très compréhensif et serviable, observant une politique vis-à-vis des bagages en cabine irréprochable. Idéal pour les musiciens qui doivent transporter un instrument de moyenne ou petite taille avec eux."
Voordelen: "Personnel courtois, professionnel et aimable. Très compréhensif et serviable, observant une politique vis-à-vis des bagages en cabine irréprochable. Idéal pour les musiciens qui doivent transporter un instrument de moyenne ou petite taille avec eux."
Nadelen: "Le check-in online n'était malheureusement pas disponible. Certaines difficultés rencontrées avec le site internet faisaient en sorte que la procédure pour obtenir la carte d'embarquement prenait légèrement plus de temps."
Voordelen: "Clean plane, good snacks and coffee, etc., smooth flight."
Nadelen: "Check in at Budapest was chaotic and disorganized; when we arrived at the check in desk after waiting twenty minutes we were told we couldn't check in there, but had to check in at a kiosk and return."
Voordelen: "Tout parfait"
Nadelen: "Rien de relou"
Voordelen: "Service très agréable personnel sérieux et appliqué"
Nadelen: "Rien à signaler"
Voordelen: "For a short flight we had a good lunch and good customer service. Seats were comfortable with reasonable legroom."
Voordelen: "The crew was attentive, kind and welcoming. The leg room even in economy class was more than you might find on bigger airlines in business class! Very pleasant experience all the way around."
Voordelen: "I liked getting a meal and drinks without having to pay extra. We didn't see that a lot during our month in Europe."
Nadelen: "My only complaint is the €60 Euros for my checked bag. That was painful."
Voordelen: "Personnel tres souriant. Sièges confortables. Collation agréable. Coloriage pour les enfants. Embarquement prioritaire bien géré."
Nadelen: "Longue attente au moment de l'embarquement. Et avion en retard."
Voordelen: "Great crew, baggage arrived"
Voordelen: "N8ce airline attendants and they even served lunch!"
Nadelen: "All was fine"
Voordelen: "Thanks for giving us drinks and food!!!"
Nadelen: "Food was completely uninteresting.. I had a book. Didn' t need entertainment, but for 2 hour flights, it wasn't necessary."
Voordelen: "It was on time, the food was excellent, comfortable"
Nadelen: "It was cleaned, good food, duty free shop and the service"
Voordelen: "good service prompt take off quick disembarkation"
Nadelen: "the two paramedics in the seats next to me clearly engaged in an inappropriate workplace relationship lol"
Voordelen: "Staff was great, fast easy check in, food was nice and everything was on time."
Nadelen: "A short flight so not that important but the seats were a bit narrow and mine being in front of an exit row did not recline"
Voordelen: "Snack served although it was a short flight , smiling and corteous flight crew ."
Nadelen: "Boarding process out of control after business and special need people went in . They need to have rules or enforce them if they do. Space between seat rows is tight , okay for short flights less than 2 hrs."
Delay due to lack of personnel!
Queue énorme au contrôle et 1h30 de retard pour le départ
same as from LUX … professional, nice.
being a flight attendant and using spécial fare I apreciate being treated equally to the other pax, the fact that the crew, when I informed them of my status, went to check if I had a good seat ( no one beside me, to be able to get good rest.) Those are important gestures towards the person. I look to more flights with KLM
Aucun soucis, bon suivi et correspondance dans les temps Nickel
Très bon service. Repas pourrait être amélioré. Personnel agréable. Hygiène respectée. Merci
Le repas est très ordinaire. Le reste c’est très bien!
Voordelen: "The plane condition."
Nadelen: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
Nadelen: "Nothing. Flight was amazing"
Nadelen: "It's KLM. What else do you need to know."
Voordelen: "Klm's consistantly high standards in everything they do."
Nadelen: "Delay due to strike"
Nadelen: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Voordelen: "Nice staff and no delay"
Nadelen: "Instead of crisps maybe a bit of cheese or crackers"
Nadelen: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Voordelen: "Seat was good"
Nadelen: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Voordelen: "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Nadelen: "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."
Voordelen: "Crew was friendly"
Nadelen: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Voordelen: "Le vol était ponctuel."
Nadelen: "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."
Voordelen: "Le vol"
Nadelen: "Clairement le système pour faire notre checkin online est pourri"
Voordelen: "The flight was smooth, the service was friendly, and the food with plentiful."
Nadelen: "Too much activity in the cabin during the flight."
Nadelen: "L’intégralité du voyage, pas de repas, retard de bagage"
Nadelen: "Need more leg room!!! Larger meals needed."
Voordelen: "The flight arrived a few minutes early."
Nadelen: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Voordelen: "Good food, friendly service"
Nadelen: "More trash pickup; only one round of beverage service"
Voordelen: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Nadelen: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
Voordelen: "Crew was in a festive mood, the meal was unexpectedly delicious"
Nadelen: "Seats ok, but could be more comfy"
Voordelen: "Good and friendly services"
Nadelen: "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"
Voordelen: "Everything was clean and well organized."
Nadelen: "The flight was delayed 1 1/2 hours."
Voordelen: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nadelen: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Nadelen: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Voordelen: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Nadelen: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Voordelen: "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."
Voordelen: "Petit avion sans trop de place."
Nadelen: "Connexion un peu trop courte à Amsterdam. Génère du stress."
Voordelen: "Arrived Early!"
Nadelen: "Left Late :-)"
Voordelen: "I got some rest"
Nadelen: "unable to charge my phone or watch movies"
Nadelen: "Le menu est à améliorer"
Nadelen: "Le menu est à améliorer"
Voordelen: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
Voordelen: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"
Voordelen: "La puntualidad"
Nadelen: "Toute c’est parfait"
Voordelen: "J’aime sa ponctualité"
Nadelen: "Le vol a été dérouté sur Lyon pour des vents dangereux. Seul hic, l’ensemble des autres vols atterrissants à Genève on tous pu atterrir dans la même tranche horaire. Ensuite reacheminement en bus ou taxi pour les plus chanceux. Sans qu’on nous donne le moindre repas. Pourtant atterrissage prévu initialement vers 11h. La il est 14h10 passé et le ventre vide et toujours sur la route entre Lyon et Genève."
Nadelen: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Voordelen: "Short-hop flight, fit for purpose."
Nadelen: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Nadelen: "Too late i missed my connection flight"
My flight didn’t even fly. I want a FULL REFUND.
Too much delay in the first two flights, so I lost the connection to the final destination.
Nadelen: "I never got to fly !!! I was flying to Rio de Janeiro from USA and my flight got canceled, so I never made it to Rio therefore I wasn’t able to fly to São Paulo . I called you guys and the airline to see what you could do for me . Very bad customer service considering there’s a pandemic. I understand certain flights are non refundable but during the circumstances you could’ve gave a voucher to use later but instead you tried to charge me more money to make changes when I didn’t even know when I was able to fly. To all this I lost my money and my chance to fly later . Never again I will buy anything from Kayak . You just lost a customer!!!"
Nadelen: "Include the luggage into the price of the ticket, Brazilian airliners often charge luggage separately."
Voordelen: "Tout était correct."
Nadelen: "Un personnel un peu plus souriant à l'enregistrement."
Nadelen: "Flight was an hour late. Should have boarded 30 minutes earlier!"
Nadelen: "Gol changed our direct flyght departing 14h to a connected one departing 7h rriving 17h. This company is a shame, and brazilian Agency does not forbid that (Gol could simply return our money back)."
Voordelen: "i cant make early online checin. and almost missed the flight becuase of Air eropa and Gol comunicion problems"
Nadelen: "Que funcione Latam Enterteinment o tenga pantalla de entretenimiento"
Nadelen: "I've flown a lot and on a lot of different airlines budget or otherwise, and in my opinion this is the worst of the lot. Poor communication at the gate improper signage for departures, unprecedented delays with constantly shifting boarding times and gates. Little to no sympathy from staff just a complete plane wreck of an airline. Would never fly again."
Voordelen: "Este lanche da Happy Hour é um bom diferencial. Muito bom."
Nadelen: "Houve atraso na partida devido a uma menina desacompanhada que teve que desembarcar e pelo jeito, não por culpa dela ou dos pais e sim da companhia. Lamentável."
Nadelen: "The flght was delayed"
Voordelen: "Crew and baggage people were very nice."
Nadelen: "Sao Paulo to Floripa flight, did not pay for baggage. Floriap to Sao Paulo, paid 60 Real. I bought ticket through Kayak. Am 100% sure that I picked 1 bag for baggage claim. I don't understand how GOL missed that!!! It did not say on Kayak receipt. Am very angry!! Want refund of 60 Real!!!!!"
Nadelen: "Everything perfect . Marcia was very professional and very helpful person boarding at the gate . Employees like her makes the difference . Tks"
Voordelen: "All great n crew very helpful"
Voordelen: "Reliability of schedule"
Nadelen: "Had to wait in line to check in because I couldn't check in online, in the app, or at the self check in kiosk."
Nadelen: "Food! Being a International flight they could serve better food.. they served a cold cheese/ham sandwich.."
Voordelen: "They do everything average."
Nadelen: "Gol isn't the best company. Just average."
Nadelen: "Pas de sandwich, ni vin, ni bière, pour un vol de 19h00 à 22h10 !"
Voordelen: "On time"
Nadelen: "El vuelo despegó una hora tarde, nos hicieron cambiar de avión."
Nadelen: "The trip was awesome, Rio is a wonderful city, extremely hot but a beautiful city"
Voordelen: "Food was good"
Nadelen: "Este vôo tem constantes atrasos na saída do vôo."
Nadelen: "More efficient check in. Waiting in line far too long at gate."
Nadelen: "Horrible experience. With a CONFIRMED seat with GOL airlines- and checking in two hours before flight- I was told flight was oversold and they did not have ANY seats on the plane. REBOOKED on flight from different airport two hours away! Awful!!!!!"
Voordelen: "punctual, airline staff were accomodating"
Nadelen: "nobody speak English"
Voordelen: "The check in and punctuality of boarding, take off and arrival was excellent. The flight was enjoyable. I would travel again."
Nadelen: "I didn’t like the snacks."
Voordelen: "Crew was friendly, helpful, overall awesome. Comfort level was great."
Nadelen: "There was no entertainment provided, and besides extra legroom, no real benefits of paying the extra for GOL premium. This is also the first time I have ever had to pay for luggage on an International flight, very disappointing."
Nadelen: "It was very hot on the plane. Very little air conditioning."
Nadelen: "Extremely cramped. They ran out of certain drinks. Confusing boarding."
Nadelen: "Anyone who flies the route NVT-GRU knows two things. The departure and landing times are unreliable and they always....always over sell seats. Navegantes (NVT) is a very small airport but connects to so many international flights. The city and many of the neighboring towns have become vacation hotspots. I personally fly this route twice a month these days So many bad things happen because of their poor on-time results and overbooking. The worst of which is missing your connections. This was the third time in 2 months that I’ve missed my connection in São Paulo to NYC. This time I purposely took an earlier flight 6:40pm so I would have no chance to miss my 11pm flight to New York. Then a 2 hour and 20 minute delay! My God ...really? Another missed flight. GOL you CAN do BETTER! ."
Voordelen: "The airplanee accommodations are comfortable and the service was very good."
Nadelen: "3 hours delay"
Nadelen: "Embarquement très tardif (retardé) et sans annonce"
Voordelen: "The crew was very nice and friendly"
Nadelen: "The discomfort of the seats!"
Nadelen: "Retard sans explications"
Voordelen: "I had a plesent flight with good food and good service both ways, the flight timing and connection was very good and the pricing of the jurnay was good. I will defently use the company the next time when I am traveling the same route later. Best regards Jan Christian Nygaard,"
Nadelen: "I have no comments to add hear, because everything went fine."
Voordelen: "Offered assistance to us, even when we didn't ask. Thanks."
Voordelen: "The crew was nice and professional"
Nadelen: "no entertainment. No leg room"
Voordelen: "Thanks! I enjoyed my flight."
Nadelen: "Not so much Enlish speaking :-/"
Nadelen: "space on the seats, and between the seats"
Voordelen: "La disponibilité de l'Internet et système de divertissement."
Nadelen: "Je ne pouvais pas recharger mon iPad."
Voordelen: "La tripulación y la atención muy buena. La distancia entre los asientos excelente"
Nadelen: "Lo que no me gusta es que una aerolínea que vuela entre Brasil y Argentina la tripulación no hable español, eso me parece pésimo"
Nadelen: "Old plane. One hour of delay. No one explain the reason"
Voordelen: "Flight on time, nice crew."
Nadelen: "Uncomfortable seats."
Voordelen: "Clean aircraft and courteous crew"
Nadelen: "Did not like being bussed to the aircraft"