Unusually slow checking process. Can improve on that. Food was okay but can improve on that also.
Voordelen: "Good seating space, good service"
Voordelen: "La atención excelente. La comida muy buena. El abordaje y la entrega de equipajes a tiempo."
Voordelen: "That flight was sublime.The 787 business layout excellent,the crew excellent as well as the food and drinks.Again very surprised after previously read bad reviews...."
Nadelen: "Again pyjama on business class will have equalised Qatar business class.Well done,otherwise,Etihad."
Voordelen: "Flotte très moderne"
Nadelen: "Surbooking à l'embarquement, aucune info, un scandale. Seulement un petit déjeuner (très moyen) servi pour la totalité d’un vol de plus de 6h, quand les autres compagnies servent un vrai repas et une collation Aucune trousse en classe économie, ni un masque, ni une brosse à dents"
Voordelen: "The crew was easily the WORST I have dealt with. Both on the flight to Abu Dhabi and to NYC. They were rude, unhelpful and extremely arrogant. A co passenger was chatting with one of them and she happened to mention that working with people was the worst ever. She’s been with Etihad for 5 years!!!"
Nadelen: "Your crew all need customer service and etiquette training. ASAP!"
Voordelen: "Entertainment and food were not bad."
Nadelen: "The plane was an old aircraft, crew could have behaved more kind, and the plane’s seats need to be replaced they felt like sitting on cardboard."
Voordelen: "Quick boarding, minimum queues."
Nadelen: "Everything. What an absolute joke of an airline. 1) Flight attendant spilt a half a bottle of water on me and didn’t even apologise 2) Same tv shows and movies as 5 months ago. 3) no eye shades 4) entertainment turned off around 20-25 mins before landing and all headseats collected 5) staff"
Nadelen: "Entertainment byTV with more new movies."
Nadelen: "Le racket de cette compagnie commence dès l'enregistrement. Nous étions en famille avec deux enfants. Premier bonheur de devoir payer 63 euros de plus pour éviter d'être disséminés aux 4 coins de l'avion, le système par défaut ayant fait cela !!! Deuxième bonheur l'avion est en fait quasi vide.."
Nadelen: "Couldn't check in online and caused me to miss my flight. Then made me buy new tickets"
Voordelen: "Les films et le casque confortable . Équipage agréable et avion confortable"
Nadelen: "Nourriture moyenne mais correcte."
Voordelen: "Vol de nuit . Aucun soucis. Transfert des bagages impeccable. Équipage efficace."
Nadelen: "Les couvertures ne sont pas donnes automatiquent ce qui est regrettable pour un vol de nuit où la climatisation est toujours trop froide."
Voordelen: "Overall service"
Nadelen: "I had to check in my cabin bag"
Voordelen: "Good news, the checking in process was so delayed as there were so many people, they made sure all who checked in, got on the plane, no hitches on the lugguages either. I got my lugguage in Singapore."
Nadelen: "JFK to Singapore through Abu Dhabi. The checking in process at JFK was a mess, it was a full flight. There were many people, trying checking in. Two lines, (1) checking in. (2) checked in, dropping off bags. Some of us who had checked in online was trying to drop off bags only. After waiting 1.5 hours, this line isn't moving at all, while the checking in line was moving. Tried telling the gentlemen in charge who worked there that the checked in line dropping off bagguage was not moving, he didn't really care, they made all kinds of excuses saying other people were waiting, so they were completely clueless as to what was going on. I have never experienced this ever and I fly massively each year. First and last time in Etihad. JFK to Abu Dhabi is a good 13 hour flight. NO SNACKS. SG/BA, or any other airline really has nice sandwishes, ramen, chocolate, cookies, chips. Etihad has NOTHING. Not that I snack but still with a 13 to 14 hour flight, airlines should have something to eat during long flights. Really. Etihad who brands and advertises brilliantly, was extremely disppointing to actually be on the flight."
Voordelen: "Surclassement Buisness Class, arrivée à Paris avec 20 minutes d’avance, livraison bagage rapide"
Voordelen: "Overall flying experience especially the landings smooth very smooth"
Nadelen: "Crew seem hurried"
Voordelen: "Stewardess and stewards were courteous"
Nadelen: "Long and laborious boarding in DC and Abu Dhabi."
Nadelen: "It’s an old flight with improper seats and seating arrangements ..flight has dull ambience.the food menu most of items were same as of my losangles abudhabi flight .."
Voordelen: "Amabilité du personnel et qualité de la nourriture"
Nadelen: "Ma femme voyageant en économique n’avait pas le droit de venir me voir en Business"
Voordelen: "The movie selection was decent"
Nadelen: "They failed to informed me that passangers have to report to the gate one full hour before direct flights to the US from Abu-Dhabi in order to clear US customs and border security which happens there prior to your flight (which is the only place in the world that this happens.) I arrived at the Airport 2.5 hours before my flight and reported to my gate 45 minutes before my flight and was not allowed through. They then were extremely rude to me when I was in the process of finding a new connection and made me buy a brand new ticket for the following morning as the penalties for rescheduling would cost more than buying a new ticket which was 1200 USD!! They insisted that this warning was on their web site and would have been on my ticket had I got it from their website. Since I purchased my ticket from Kayak.com, that was my own problem. They then showed me a warning label on the baggage claim slip that they gave me at check in but this was only in Arabic with NO ENGLISH translation provided. More importantly the representative who checked me in to my flight never told me about needing to be at the gate 1 hr before the flight. Throughout this whole process they were unapologetic, unsympathetic and rude. I met two other people that same day who had the same problem one of these passangers arrived at the gate 1.5 hrs before her flight and still could not get to her flight in time because of the inefficient customs and immigration process that the Emarati's have in place in an attempt to mimic our process in the US. This is a very bad policy which only Etihad does. If you fly through Dubai with Emirates they do not require this nonsense. The Etihad staff were rude, unhelpful, unapologetic and inefficient. Never fly from Abu-Dhabi to the US with Etihad. On the flight, as the plane came to a stop at the end of the runway but still needed to taxi in to the gate, people started getting up. Instead of calmly explaining to people what was going on, one of the stewardesses waved it off and said well when we start moving again or if something happened they will just DIE then! This was not the only occasion I was disgusted by the staff. I woke up on the flight and couldn't find my glasses and the response of one of the stewardesses was "can you ask someone else to help you, I am on my way to take a nap and if I stop to help you I want get my full rest." This airline is one of the worst in the world if not the worst. I will never fly with them again and I am considering sending these stories to a NEWS network to raise awareness on this issue. Their staff don't care. They seem to be overworked and burned out. They only get one day off when flying to New York and back when by law they are required two. This shows that they are abusive to their staff which then leads their staff to have have horrible customer service."
Voordelen: "Did not submit my meal choice in time but got the meal of my choice anyway."
Voordelen: "The service was excellent overall"
Voordelen: "Confort de l'avion excellent surtout pour les grandes personnes"
Voordelen: "Confort correct. hôtesse à l'écoute"
Nadelen: "Emplacement des jambes un peu juste pour les grandes personnes"
Voordelen: "The business class lounge at Abu dabi the cabin crew"
Nadelen: "The cabin crew rudeness was unbearable"
Voordelen: "Le confort , le calme"
Voordelen: "Everything was fine, but"
Nadelen: "Frigid temps on board The snacks were sad"
Nadelen: "Unorganized lines for check in at JFK airport. Wheelchair was not provided, though it was requested before a month. Customer service rep didn’t try to call for a wheelchair."
Nadelen: "Food was bland and weird combinations. Give a chapati or rice with curry."
Voordelen: "Liked the cabin"
Nadelen: "The crew was standoffish and disengaged. This is on a buisiness class ticket where I paid $8000 for two tickets."
Voordelen: "Having two seated aisle was fantastic for me and my partner because it meant we didn't feel like we were disturbing anyone if we wanted to get up and go to the bathroom and have a stretch. The chairs and leg room was okay, much better than our previous flight. You are fed lots of food so you never go hungry and the entertainment was good. Having USB ports to charge your phone or other devices is fantastic."
Voordelen: "Crew ppl was nice"
Nadelen: "Front ppl at the counter was absolutely horrible. I will never ever recommend any one to fly with Etihad airways.i travel for work and I never had a experience like this. Never in my life."
Voordelen: "Good food and vegetarian options"
Nadelen: "Not very good movie options"
Voordelen: "The head flight attendant went the extra mile to ensure we got aisle seats together after our seats had been changed since we checked in. Very happy that she went the extra mile to pull it off. Movies and food were very good."
Nadelen: "We didn't like that our confirmed aisle seat had been switched since we checked in and were confirmed. It was uncomfortable for a while trying to solve this with the ground staff, but they put the message through and I mentioned it again and it was resolved in the end."
Voordelen: "Improve your food standard"
Nadelen: "The seats on the 777-333 model in economy class are the WORST I have ever experienced. Extensive neck and back paid from cramped and poorly designed seats. You are going to start losing passengers, including this one who will switch airlines. A glass of wine was so cheap and acidic I found myself running to the bathroom within 15 minutes. The food was horrible. Goodbye Etihad--I can do better."
Voordelen: "What is there not to like? Service, comfort, on-time performance, food, entertainment"
Nadelen: "long flight and no food because of short supply like they said to us"
Voordelen: "Après une heure dans l'avion sans climatisation malgré un personnel de bord irréprochable (distribution de boissons) on nous annonce le débarquement, diriger et abandonne dans un terminal malgré un repas offert, pas d'information après renseignement auprès d'un accompagnant de tour operator j'apprend qu'il faut se rendre à la même porte où nous embarqueront avec 4 heures de retard. Un grand merci au personnel de cabine mais le responsable au sol .... Mais en plus de 10 vol Ave Etihad c'est ma seul mauvaise expérience et de plus j'ai payer 200fr pour changer de vol et arriver 4 h 30 plus tôt résultat gagné 30 minutes oups"
Nadelen: "Le personnel de cabine souriant et avenant"
Nadelen: "Food wasn't great. Business class seats didn't stretch."
Voordelen: "Fast and on time"
Nadelen: "My butt hurts"
Voordelen: "A little better than the phuket flight but still pretty bad service. Airplane was filthy because crew werent pick up the garbage after breakfast and lunch."
Nadelen: "Le vol était complet et nous nous sommes vu proposés éventuellement un vol AF direct en remplacement. Après notre acceptation, en dernière minute, nous avons finalement embarqué sur ETIHAD. Là fut notre erreur car lors de la correspondance à Abu dhabi nous étions de nouveau surbooké à 23h00 ! malgré nos borading pass. Au bout de 2h de négociation nous avons obtenu une chambre d'hotel de 1h du matin à 6h.... pour reprendre le vol suivant à 8h30.... Aucune indemnisation, ni surclassement, as même un code wifi .... COMPAGNIE A EVITER A TOUT PRIS, c'est du LOW COST et le SAV est CATASTROPHIQUE. Devrait même être interdite de vol depuis PARIS. https://www.tripadvisor.fr/ShowUserReviews-g1-d8729074-r479551359-Etihad_Airways-World.html#"
Voordelen: "Everything, it was on time, the Crew was so nice, the food and beverage was excellent, I am grateful. I really Appreciate the airline."
Voordelen: "Easy transfer immigration and security check"
Voordelen: "Etihad is the best airline on the planet. Certainly the best of the ME3."
Voordelen: "Flight service + great deal"
Voordelen: "Amenities package with toothpaste and brush."
Voordelen: "Crew was amaizing, yes, pilot was excelent, smooth landing and taking off. Great gift for kids to play onboard."
Nadelen: "Online adding kids meal, no meal appropriate for kids . No usb charging for phones and tablets, only US charger. More movies and games for kids and adults. It is very little."
Nadelen: "For a long flight . Your entertainment SUCKS. Never again will I fly with you guys . Ever ever ever"
Nadelen: "The fact that I had to check my guitar was odd. And online check In was difficult . I ended up paying more to check my guitar in at the airport"
Voordelen: "Crew was good, short flight on an older aircraft, everything was fine"
Nadelen: "Bags got left in Belgrade transferring from Helsinki despite this flight being delayed 30 mins, unsure how that happens..."
Nadelen: "This flight is apparently consistently late"
Nadelen: "Boarding area was small for more different flights and there was not possibility to buy water or coffee or any snacks. The only one toilet seat was very dirty, smelly. During a heavy rain the baggage was not covered on the carts and baggage was wet completely."
Nadelen: "My booking reference code was delivered too late so I missed the check-in time and therefore missed the flight"
Voordelen: "The crew was friendly."
Nadelen: "The boarding in Belgrade for the Belgrad-Brussles flight was delayed and a mess, but they blamed it on air control issues over Germany,"
Voordelen: "Comfy and clean"
Nadelen: "the flight was lite more than 30 minutes. Economy class - you have to pay for the meal? Are they Low Cost Company or ? If so, just tell us like that. Prices are among the highest in the region and all you get is a glass of water and a small bag of snacks."
Voordelen: "My isle seat"
Nadelen: "Studardess were very unpleasant,2 times they passed my row,had to take out garbage by myself. Same movies were played on both flights (I had round trip)"
Voordelen: "Air Serbia did the best they could to keep passengers comfortable and send all of us to hotel during the day w food and comfortable accommodation"
Voordelen: "Quick and short flight. Plane was clean and comfortable"
Nadelen: "The way they nickel and dime their customers. Their baggage fees are ridiculous! Paid $224 for round trip ticket.... paid about $132 round trip for my luggage!!! Will never fly with them again."
Nadelen: "Old outdated planes. Very little in flight entertainment- tiny selection of movies and tv shows. No ability to charge mobile devices."
Nadelen: "Arms rest are pretty small"
Nadelen: "Unable to check in online. Didn't accept credit cards forced to wait in serval lines to pay for luggage. Long waiting lines. Don't offer water on plane. No information given about luggage and being forced to pay for a seat fee. No information on connecting flights. Most uncomfortable plane and horrible experience."
Nadelen: "Flight was late and caused loss of connection flight to Amsterdam"
Voordelen: "Seating was excellent good leg room for a tall person like myself. Service on flight wad great. Boarding and checkin were a bit of a mess but were quickly resolved"
Nadelen: "My suitcase dodnt arrive because they decide to leave it in skopje till the next day . I did not have any of my personal things woth me ."
Voordelen: "Comfortable aircraft"
Nadelen: "The fact that, although the card said it was the same company for both flights (two-legged), I could not get a boarding pass at check/in for both flights, for both the outbound and return journey, and had to go through customs and border control twice just to get a new boarding pass each time. Leg room can be better, even with the extended legroom space."
Voordelen: "I requested a special meal. It wasn't delivered. I had called Air Serbia days before my travel to confirm that, and the lady said it was. Unfortunatley, there is no way for me to lookbthat information online. Even the gate agent wasn't able to look that informationmout, and told me it will be there. I simply had to go with 'belief' that my special meal would be there. They did not have any other options . The food they served was so unpalatable that I threw up. I threw up in a plastic bag, as opposed to a barf bag. I didnt have time to get it out from the seat pocket. When I called the flight attendant for assistsnce, she was so rude in pointing that I should have used the barf bag and not a plastic bag. Very unempathetic. They did not check on me after that. The flight was so hot, and too crammed. Old plane. The entertainment was unentertaining. I would never fly this airline again."
Nadelen: "No entertainment No food for vegetarians"
Nadelen: "Not possible for online check-in"
Voordelen: "You guys cancelled my trip 2 hrs before take off. I received an email at 12:20 saying that my card didn't go through after telling me earlier it was paid for very disappointed . I had to rush to the airport couldn't by my ticket because they don't sell at counter and then was on phone with air Serbia for 45 mins before I could buy my flight on a long distance call which will probably cost me $50."
Voordelen: "Quick flight"
Nadelen: "Time it took to board and leave"
Nadelen: "They saying it's internet connection during the flight,when you pay for the internet the only option what you can choose is to watch how's your MB goes away and you are not able to open anything.Very good job Air Serbia,never again with you!!!"
Voordelen: "Le micro sandwich"
Nadelen: "Vol au départ de Beyrouth pour destination finale Paris avec escale à Belgrade. Premier avion au départ de beyrouth prévu pour 4:05 qui décolle avec 1 heure de retard. Arrivé à Belgrade vers 7:00 on nous fait attendre jusqu'à 8:00 pour nous dire que le prochain avion décollera a 10h alors que l'heure d'arrivé à Paris cdg était prévu pour 9h. Arrivé à Paris à 12h45 : Valise introuvable"
Nadelen: "Not a orginized airline at all!! I flew my whole trip with the same 50+ people. We had 2 connecting flights, all the stops that we did was always behind schdual, staff was nice but late! the worst part is, our final destination 20+ people lost there luggage including me! My dad and aunt flew with are serbia aswell and they also lost there luggage..! My dad and aunt got there luggage after 1-2days after ther flight but its a big inconvenience i have no update on my luggage yet hopeing it will be here tomorrow."
Nadelen: "It was very cold in airplane. Bad food. No covers. No tv"
Voordelen: "Great. ON TIME!"
Voordelen: "Easy check in, flight was on time, crew were nice and free meal and drink."
Nadelen: "Check in was much slower that all other check in desks and was only 2 girls then 3 girls on check in."
Nadelen: "The fact that I tried for nearly a week to CANCEL the flight. Yet was given no help, after sending email after email, making sure that I covered whatever was possible on my side. And of course, no response. Ended up forced to simply not attend the flight. Thanks a lot for a GREAT customer support, AirSerbia... (being cynical here, just making sure I do what I can so you get this)"
Voordelen: "The staff was great"
Nadelen: "The movies are outdated"
Voordelen: "On time."
Nadelen: "Small and uncomfortable prop plane. Boarded from rear only."
Nadelen: "I am almost 2 meter tall (6'4) and I asked more than 30 days before the flight to receive a seat with extra room for the legs, I was told that the flight was fully booked and there are no seat that are available. I then asked for the same in the check-in and received a similar answer. When I arrived to the plain I saw that I can't seat because there is no space so I asked the flight crew to try and find a solution but they said they can't do nothing. Only after I insisted and spoke with the cabin manager they checked and found a place - in fact there were 2 seats with extra room for the legs that were available!! and the flight had many other open seats (they just lied about it). A lot of the personal television did not work and the crew did not assist and did not solve the problem, but just said that this happens and that they can't do anything. This is just ridicolus for a more than 8 hours flight! The airconditioning did not work properly and it was exteremly hot. In general it was an horrible experience, the crew was very unpleasent and did not want to help and the food was just disgusting. I do not recommend to anyone to fly with Air Serbia, you better pay the extra money and fly with a real company."
Voordelen: "I liked the price I paid for the flight and the legroom between the seats - as I'm fairly tall - 6'3"/over 190sm, that was a big concern for me and that's why I didn't go with other carriers. I ended up having an entire row of 4 seats to myself, so I was able to stretch out and get some sleep. Flight attendants were coming around very often with drinks."
Nadelen: "I expected to get an e-mail with an offer to upgrade to Business Class as I was flying a day before my birthday, so I was in a mood to treat myself - but unfortunately, that never came. Once on board, when the meal was served, the breakfast meal had the scrambled eggs soaked with water, so didn't get the amazing food that others have talked about., Before landing, we were served a long sandwich that was very amateurish. Boarding was chaotic - as typical in many places in Europe, there is no boarding order - just people forming a line and getting on the plane."
Voordelen: "Very friendly staff"
Nadelen: "It took 1:40min to go through the boarding process (drop luggage, get boarding pass). The actual flight is 1:20min. Total incompetence and lack of speed. This is how they worked it...They try to board multiple flights off the same counters. You stand in line for 1 hour and no movement happens- literally!?Then, since the next flight is about to be delayed - they announce for you to stampede forward, to make your flight. Then the process actually begins and 20min later and some bureaucracy on extra luggage you get your pass. Then you run through passport control and security, exhausted and frustrated (as was everyone else). Etihad should instruct Serbian Airlines in which they invested, how a plane (s) are to be boarded. After all it's over 100 years since the first commercial flight took place, its not that much of a mystery any more:)"
Voordelen: "On my two two hour flights, they fed us a lot, we're very attentive and very nice."
Voordelen: "Attentive crew, decent business class amenities, food was hit and miss. The selection of domestic wines and spirits was okay."
Nadelen: "The incoming flight was delayed until next day, with no effort on behalf of Air Serbia to communicate this. No space left for reproach, no effort of any kind of compensation. Once on board, the staff were great and did their best to accommodate this business traveller. The return flight was standard on terms of food and service, nothing special, nothing bad. The checking was another story, with lots of confusion and missed opportunities to make a difference. Mixed bag, overall."
Nadelen: "Long Layovers"
Voordelen: "Huge legs space for economy class, great service!!!"
Voordelen: "Food is very good"
Nadelen: "Flat bed is not comfortabl, no mattras.."
Voordelen: "Service was very good"
Voordelen: "Good company"
Nadelen: "The part of our luggage was lost when we landed in Ljublina but we got it next morning"
Nadelen: "I reached the airport with 45 minutes until the flight was to depart and I was greeted by a manager who quickly told me I was unable to board my flight. I even told the manager that I would not check in my bag and would just bring on my small backpack carry on and she immediately told me no. She was INCREDIBLY rude and I was forced to by another flight to New York that cost 1,000$ !!! The manager detoured me to the flight info desk wothout even slightly attempting to get me on my flight. I am OUTRAGED by AirBerin and the manager. I will NEVER fly AirBerlin again in my life."