Notre départ et notre arrivée étaient à l’heure. Nous étions bien servis par les membres d’équipage. Malheureusement, moins d’espace dans ce modèle d’avion que dans les modèles plus récents. Les écrans installés dans les sièges fonctionnent très lentement, donc pas beaucoup de divertissement pour le vol de 8 heures
Les membres d’équipage ont été attentifs. La qualité de repas- à améliorer
Connecting flights are delayed and there was no proper care
Transit à Frankfort : horrible !
Encore et toujours du retard, nous avons du changer de vol puis d'avion, imprimer de nouveaux billets et n'avons connu nos places qu'au moment d'embarquer
Vol retardé (+ d'1 heure), pilote qui annonce que les autres vols à Frankfurt sont aussi retardés, donc qu'il sera possible tout de même de continuer le voyage. Annonce qu'un employé de Lufthansa va nous attendre pour nous aiguiller. Rien de cela ne s'est passé. La seule chose c'est que j'ai manqué ma connection, à peu près 8 heures de retard. Inacceptable
Le fait de refuser de servir un deuxième verre de vin sous prétexte d’effectifs réduits à cause de la pandémie, Servir de l’eau ou du vin ce ´n’est pas plus difficile ! Aucun choix de repas et une bouillie trop cuite qu’ils osent appeler pasta. Personnel de bord particulièrement expéditif et antipathique. Le pire long courrier de ma vie.
Voordelen: "Crew could have been a little more friendly. Seating was great"
Nadelen: "Had a 3 he delay due to technical issues on the aircraft.. this was the third time it happened in the last four months"
Voordelen: "I like the notice given prior before I get to the airport on regard to a free carry-on check in. The staff was friendly and enthusiastic happy giving me the comfort of a nice travel journey. Thank you to all the staff!!!"
Nadelen: "Honestly nothing I was really happy with my flight!!!"
Nadelen: "Racists bastards!"
Voordelen: "Very smooth flight. Everything was perfect."
Voordelen: "Good crew, comfort and timing"
Nadelen: "I got what I expected"
Nadelen: "I was lost my luggage for my whole trip and I still didn’t get my luggage yet very disappointed !!! You want to answer can you guys do something for me or any ideals"
Voordelen: "Flight attendant served snacks and drinks in less than hour’s flight. Well done!"
Voordelen: "Crew was professional. Food service good."
Nadelen: "Leg room. US domestic flights have more legroom than this transcontinental flight. Seats recline into your face, knees bump seat in front of you and some kind of equipment box took the space In front of me for my leg. I had to use the leg room of the passenger next to me to put my foot down."
Voordelen: "Le personnel était parfait et proposait de l'eau régulièrement."
Nadelen: "Le repas n'était pas très bon et j'ai eu faim"
Voordelen: "The seats were very spacious and we were fed on the flight!"
Nadelen: "In flight entertainment."
Voordelen: "Great crew. Great seats"
Nadelen: "Flight was delayed by half an hour. Mainly due to limited carryon space. During check in we offered to check in carry on luggage, but were told it would be an additional cost! If they would have checked it in that would have saved 15 minutes easily"
Nadelen: "LA NOURRITURE POURRRAIT ÊTRE BEAUCOUP MIEUX"
Voordelen: "le personnel"
Nadelen: "respecter l'horaire. la recherche a été faite pour un vol avec bagage enregistré inclus. seulement aprèes l'achat on a pu voir que c'était un light fare"
Nadelen: "Parfait rien a dire"
Nadelen: "Toujours un plaisir de voyager avec une compagnie de renommée."
Voordelen: "La grande attention et disponibilité du personnel cabine"
Nadelen: "Quelques soucis avec le système de divertissement,"
Voordelen: "Voler pour la première fois sur un à 320 NEO !"
Voordelen: "Très Correct"
Nadelen: "Rien !"
Voordelen: "Personel très pro"
Nadelen: "Films et divertissement"
Voordelen: "Personel très réactif"
Nadelen: "Les films et divertissements"
Voordelen: "Mauvaise information"
Voordelen: "On a eu 3 h de retard ... l’avion n’était pas plein donc attendu l’autre vol"
Nadelen: "Mauvaise info"
Voordelen: "Confort de l'avion et amabilité de l'équipage"
Nadelen: "Un peu déçu par les repas J'en avais un meilleur souvenir"
Nadelen: "les faits d‘être m‘a fait loupé la suite de mes transports"
Nadelen: "les retards"
Nadelen: "Le vol est largement en retard !!!!!"
Voordelen: "Embarquement très rapide, vol ponctuel."
Nadelen: "Le repas était franchement mauvais. Il n'y avait pluplus de deuxième choix"
Nadelen: "Les informations à bord etaient incompréhensibles"
Voordelen: "Lufthansa was great in helping me through this mess."
Nadelen: "I missed my connecting flight from Munich to Athens and had to purchase a new flight. Then, when I got back to Athens for my return flight to LAX I found it had been canceled and had to once again purchase a new flight to get home. Also, not happy that Kayak doesn’t have a customer service number to call."
Voordelen: "Food was bearable"
Nadelen: "Delayed, the gate was changed 3 times."
Voordelen: "The crew was great!"
Nadelen: "I was traveling with other people and we were not seated next to each other. And I got sick from the chicken."
Voordelen: "Qualité du service en général: bon Et comme à leur habitude ils proposent un avion récent."
Nadelen: "Avion surbooké, j'ai été séparé de ma compagne comme beaucoup d'autres passagers... Mauvaise expérience de vol surotut pour 12h de vol. Le personnel de bord à fait son possible pour nous servir au mieux mais on sentait qu'ils étaient un peu débordé."
Voordelen: "Qualité toujours au rdv et avion au niveau"
Nadelen: "Changement de vol à la dernière minute imposé par la companie qui nous a fait voyager séparément avec ma copine dans des conditions peu agréables + on a raté le taxrefund à cause de ça..."
Voordelen: "The Lufthansa service in rebooking."
Nadelen: "Lost bag- this was after my luggage tag was scanned and I was assured the bag was on the plane. Getting information from Lufthansa about bag status was impossible. Help phones were either busy or never answered. A black hole of no information until the bag arrived 30 hours later. Then a 45 min. At airport to get it back."
Voordelen: "Équipement de divertissement excellent. Personnel souriant"
Nadelen: "Is too hot in to the plane"
Voordelen: "Beaucoup de compagnies aériennes auraient intérêt à suivre l’exemple de Lufthansa."
Nadelen: "Un retard de plus de trois heures. Mais au moins, on nous a informés et donné de l’eau et des grignotines."
Petit saut de puce ! Un peu en mode bienvenue à jurassic park
This is NOT a review for SAS or Kayak. It's a review for their booking service Chat Deal. I booked a flight via Kayak thru Chat Deal on SAS. Chat Deal incorrectly put my business name on the ticket, picking it up from the credit card, instead of my name which I had properly filled out on their form and proofed it carefully at checkout. That took an act of God to correct. Then, unfortunately, I failed my Covid test and couldn't board the flight to Sweden from Maimi. SAS stated I had to go thru the booking service for credit. Chat Deal was horrible to deal with and offered no help. They said my only option was to re-book. The problem with that is my trip was for a business meeting. I have no reason to fly to Sweden again as this was a one-time thing. Chat Deal had no interest in trying to resolve my issue. They say phone calls are monitored for quality purposes? Then listen to my recorded calls and judge for yourself if you want to use them. I like Kayak as a search engine, but they should remove Chat Deal from their roster of booking providers. I suspect SAS is a fine airline, but they should remove Chat Deal as well. I should have read their reviews before booking through them. The writing was on the wall. My bad.
I never flew with SAS before and got to fly all the way from the US and I loved it !!
The staff between IAD and Copenhagen was not friendly
Voordelen: "The Crew was great. Friendly and attentive."
Nadelen: "Very small seat. Had a big person next to me and was quite uncomfortable"
Voordelen: "The flight attendants were very patient and attentive, the vegetarian meal was probably the best I’ve ever had on a flight. The plane was a little older so there was a (relatively) comfortable amount of seat room."
Nadelen: "Some entertainment option would be nice, but it was a European flight under 3 hours, so not much was expected."
Voordelen: "On time travel. Check In Staff were kind and engaging."
Nadelen: "On flight staff were minimally attentive. Food was mediocre."
Voordelen: "Crew was good. Flight was delayed by incoming flight from Oslo so I was anxious that I might miss my connection in Oslo. Flight attendants announced connection gates for transit which was very helpful."
Nadelen: "Perhaps a little more communication about delayed flights. Even though passengers were asked to let connecting passengers through at disembarking, it was still very difficult. Perhaps back stairs to the plane as well as front would have helped."
Voordelen: "I had a middle row of seats that I was able to stretch out in and sleep."
Nadelen: "Better Food Choices...not everyone likes cheese!!!"
Voordelen: "Good crew"
Nadelen: "Premium economy wasn’t as good as others"
Voordelen: "Small airplane"
Nadelen: "Confused information and double/extra charge for only one check-in baggage. They should make clear in the first place when booking ticket or check in online but NOT. I have to pay $83 dollars for one luggage."
Voordelen: "Left on time. 50 minutes early in Copenhagen. Food was not bad."
Nadelen: "TSA at EWR was ridiculous. Slow lines and very inefficient."
Voordelen: "The crew on-board were polite and did a fairly decent job, with what they had to work with... It's a big long flight of 11+ hours, so tough to deal with so many people. An unexpected surprise was the nice selection of all types of movies to watch and kill time."
Nadelen: "300+ People on a plane will "radiate" heat, so the temperature inside the cabin after 6 hours was so hot that I was perspiring profusely. I even requested it be adjusted, which it seemed to be for a few minutes but then right back up to 27°C... it is too long of a flight to be that uncomfortable with no adjustments considered. I asked other passengers if they too were "uncomfortable" ALL said yes. This would have solved also in my opinion the screaming small children that were also obviously "irritated" A cooler cabin would have induced a "sleep" environment, none of which I was able to get. Sadly, based on this alone, I will not fly SAS again, unless Business Coach class or 1st Class. I was surprised that an additional Coca-Cola was charged for when some beverages were complimentary... puzzling."
Nadelen: "Check-in was a disaster. Took almost one hour for a trainee to check us in. Printed 8 bag tickets (for 2 bags) and after we complained was told there was no line at immigration, so should be okay. Guess having a 3 year old wasn’t enough for us to get any compassion or expedited service. At gate. No early boarding for children."
Voordelen: "A lot of leg room"
Nadelen: "No snack served before dinner, no choice of dinner food. over see flight and the only food is dinner??? My laggage had priority tag but got out last and in resolt of it I missed the connecting flight to Boston!!! Damaged laggage"
Nadelen: "Our ticket said economy, but it was a specific set of economy that did not include any baggage. If we were warned prior we could have purchased it for significantly cheaper. Our ticket was not clear and it cost us 175usd for two bags at the airport. Very disappointing"
Voordelen: "Le personnel de bord a été très agréable et professionnel. L'embarquement à Stockholm est très bien fait et il n'y a pas de perte de temps."
Nadelen: "Par contre, c'est une seule boisson par personne le reste est payant, les repas sont très moyens et le système de divertissement est très très mauvais. Les contenus sont vieux et l'application est très lente et pa réactive du tout."
Voordelen: "The crew was very kind"
Nadelen: "Nothing :)"
Voordelen: "Friendly staff"
Nadelen: "They only offered tea and coffee for free as a drink and nothing anything more, and were not kind at explaining this."
Voordelen: "Seat was much more comfortable than the first flight, flight attendants were more polite, food was ok, entertainment was adequate, overall not bad."
Nadelen: "No major complaints on this flight."
Voordelen: "Easy boarding"
Nadelen: "Seat width"
Voordelen: "Entertainment options"
Nadelen: "Super hot throughout flight. Had a 9 hour layover and the flight arrived after the gates closed so the only options for 12am-5am were wooden benches in random sketchy areas. Had to wait in line to wait to get in line to finally board the plane The food was two rolls ups three hours apart"
Nadelen: "since all tickets and passports are checked in advance and do not need to be scanned again when boarding, they really should start boarding from the back of the aircraft (after all the business, first-class, and priority folks) because it would really speed things up the main meal was good, but the snack was much smaller compared to my flight from Chicago to Stockholm"
Nadelen: "Flight was cancelled due to a bomb alert. No food or hotel compensation. Stuck in Copenhagen for a day and night."
Nadelen: "I took this flight to have a short layer over, only 40 minutes. This was a connecting flight departed from Newark and was a connecting flight for many people coming from Thailand. I almost missed this flight due to highly backed up passport control. If SAS was running so many international flights, they should have shifted the layer over, since many people were taking connecting flights for Oslo to Manchester. No food, there should have at least been a snack or at a minimum offered water."
Voordelen: "Plane was quite empty"
Nadelen: "Plane wasn't in the best shape"
Voordelen: "They were very accommodating to alternate diets. All staff were very friendly and helpful"
Voordelen: "There was nothing positive in this experience. Oh, the flight was safe and no one was injured?"
Nadelen: "Charged for checked bag on international flight. Late departure. Only food was a small cup of water on a 3+ hour, lunch time flight -- not even a bag of pretzels. Late arrival with short connection and flight attendant directed us to wrong gate. When we reached final destination, only one of two checked bags showed up."
Voordelen: "I chose SAS since I have used this airline on most of my travels to Norway. It has been without any problems and I highly recommend it. The staff all try to make you comfortable and do not hesitate to get whatever you ask for. I have no plan to change plane. Thank you."
Nadelen: "I do not like the way they conduct their business from the office. I know they are very busy like any other airlines but please return our calls and answer questions as we are fully entitled to their attention using their airline. . Thank you."
Nadelen: "Lost my luggage when the other 3 people who I am traveling with got theirs. Not sure what went wrong there. No SAS personnel was available, actually there was no airline counter even. I filed a lost and found report at the airport. I will contact the airline , hope they will find my bags or at least provide vouchers for my one week vacation."
Voordelen: "service was good"
Nadelen: "The plane was full. Sets in economy were very small."
Voordelen: "Two 20-something young ladies tried to figure out system, individual issues while rest of us stood and watched versus passing through loading area. In addition, delayed due to short handed baggage loading crew. Flight was one hour late departing. Luggage did not make connecting flight to London. No wifi either."
Nadelen: "Smooth flight."
Nadelen: "My 1st experience on SAS & everything was late: takeoff over an hour late, and upon arrival in CPH we were delayed again to exit the plane because they couldn't get the skyway door attached to the plane."
Nadelen: "A very dishonest experience. The booking never made it clear that I was not allowed to check my suitcase and I had to pay € 70 extra both coming and going and thereby paid 1 1/2 times more for my suitcase than for my ticket. I am very disappointed to be 'tricked' in this way and consider it a very dishonest business practice."
Voordelen: "The cleanliness"
Nadelen: "I Had checked several times to make sure I had 2 bags included ( standard for US-EU flights) and every time. At the airport I had to pay an extra charge for my second bag which made the flight very expensive and just ruined the whole experience for me"
Voordelen: "New airbus with good entertainment screenset clean"
Nadelen: "Delays on boarding (on departing as well as returning home) Damaged luggage"
Voordelen: "The flight was good : excellent pilot and crew. Good takeoff and landing. Short but sweet flight."
Nadelen: "Leg room is a nit short for tall people. Everything else was great."
Voordelen: "Efficacité dans la prise en charge du retard et du rebooking d'un autre vol."
Nadelen: "Retard + re-booking de notre vol sans explication, ni possibilité de trouver facilement des informations à ce sujet"
Voordelen: "Clean and good food."
Nadelen: "It was a fine flight. Nothing to worry about. I liked it."
Voordelen: "Best movie selection, comfy seats, arrived earlier than scheduked"
Nadelen: "Flight attendants were not very friendly, pilot was hard to understand"
Voordelen: "Leg space was nice for someone who is tall. The crew members were nice."
Nadelen: "Plane is out-of-date with old seats. 737 did not have entertainment. Limited options for onboard complimentary food"
Voordelen: "•Food was good •Wide variety on entertainment system"
Nadelen: "•Second bag was $120 •Boarding by group number would be more efficient"
Voordelen: "Good more of the same."
Voordelen: "I arrived alive...."
Nadelen: "Lost my luggage... can't even track it or give me any sense where it is or if it will be returned. My vacation is ruined and I have to wait 3 weeks before I can request minimal compensation. I'm frustrated and angry, and get little help. Everyone is sorry... but no answers. Never will fly SAS again"
Voordelen: "From finding affordable tickets to the moment we left the flight we had a wonderful experience again on SAS. Boarding was simple, we left on time, the flight was smooth and enjoyable, crew and food wonderful. It was a super experience so thank you SAS!"
Nadelen: "Nothing negative at all."
Nadelen: "Gate attendant in Stockholm was not pleasant to my travelling partner, when she was concerned about me being able to get on the flight in the rush from leaving the very delayed flight from Reykjavik. she was not empathetic; was unhelpfully directive, impatient."
Voordelen: "On time bags made connection"
Voordelen: "La rapidité du vol"
Nadelen: "Les divertissements sont uniquement en anglais, les sous-titres sont disponibles en anglais pour certains films mais pour certains même pas."
Nadelen: "My biggest issue was that my seat didn't recline. 30C. It was quite unpleasant for a 5 hour flight with a large man pushing his seat farther back than it goes, in front of me. The other issue was that one gentleman flight attendant had terrible body odor. He mostly smelled like he'd been sweating, but his uniform was in desparate need of laundering ... particularly the pants. I started to mention to it with the friend that I was traveling with, and she knew what I was going to describe before I said it, despite us not talking during the flight (seats were split apart). I'd also mention - although there may not be anything that can be done - but boarding was a nightmare. A large Chicago flight had a boarding line crossing in front of our gate as we were called to get in line (no zones or row numbers). It was quite slow to be standing for 50 minutes and the entire plane settling into all rows at once."
Voordelen: "Superbe avion avec un beau service de divertissement, équipage très gentil et attentionné, offre des cousins et des couverture ce qui est très rare maintenant, il faut les acheter. Si je devais reprendre une compagnie aérienne, je les choisirais sans hésitez."
Nadelen: "offrir une petit collation non payante pour un vol de 5 heures..."
Nadelen: "Eviter les retards"
Nadelen: "Eviter les retatds"
Voordelen: "Lots of legroom choice of entertainment"
Nadelen: "Flight delay. Long walk to gate for departure"
Voordelen: "Crew seemed okay comparatively to other airlines/crews."
Nadelen: "airport delays up to 2 hours, not knowing which gate and changing it all the time in Reykjavik, seating was hyper cramped, no food to compensate for the extra long trip, my carry on was taken from me even though it easily fit in overhead (it's a legal size duffel bag). I was exhausted after spending well over 14 hours in airports and 2 planes from Paris to DC."
Voordelen: "Good basic service and ontime flights. No real frills but very adequate."
Voordelen: "Great service"
Nadelen: "We were told airport is small and catching connecting flight would be no problem. Landed late which left us with 25 minutes to get through passport control and to the next flight. My mother is 67 and physically not able to run or even walk fast. It was worse on the way there. Arrived in Iceland and our Helsinki flight was canceled. We were rebooked to an earlier flight. We had a hard time catching it. Barely made it! We were not told of any such change. Sure, once I made it to my destination, I saw that I received an email while in the Air! I didn't have internet access en route! I won't book with that airline again. We almost didn't make our connection and weren't given any explanation. They should not assume that everyone has Wifi access once they leave their home country. I had to run ahead to let them know that we were indeed present and wanted to get on that flight. My mother struggled to follow me. I thought that it would be a good route to go, given that we make the trip to Finland to see our family. But it turned out not to be the case. Very disappointed."
Voordelen: "Appareil moderne. Tranquillité du vol. Nous étions 3 dans la classe Saga.."
Nadelen: "Pas de service en français. Pas de divertissement en français. La bouffe non mangeable. Débarquement par l'arrière de l'avion. Embarquement par bus"
Voordelen: "Embarquement prioritaire. Avión moderne N'étudie acceptable."
Nadelen: "Pas de divertissement en français. Pas de service en français. Retard au départ."
Voordelen: "You’re going for no frills. Competitive pricing maybe but consider baggage situation first. We went transatlantic and paid for a bag using economy light fare to make it work. Only needed one checked bag. Kids even in economy light get a free meal - though none are heated. Cabin is ok. Flight attendants were nice. even asked another passenger to move so I could have a seat for my lo infant even though I hadn’t paid for a seat for him. There was space of the flight so I didn’t feel badly about this. WiFi was affordae and generally reliable. I had a turkey pretzel bread wedge that was tasty."
Nadelen: "Witnessed many customers checking in who thought a bag was included. Entertainment is ok but screens have limited kid activities. Each leg of my flight took off 15-20 min late easily. Overall this wasn’t bad as it was made up in-air. Except one layover was only an hour, And cut it a bit close clearing passport control and traveling with two kids. No time to even see Kaflavik or pick up food or drinks. We ran to the final boarding call after clearing passport control. Also not good was that they don’t offer gate check on strollers. On a departure, you can use your stroller all the way up to the gate, but you get it back with any checked baggage at baggage claim, so you won’t have a stroller for layovers in Keflavík or clearing customs on either end. That was a pain. Strollers came up after all baggage. Not good for traveling families. Kids should be first especially after a 6 hour flight which was probably a second leg."
Voordelen: "Always straight forward no frills fuss. I like the seating, but there could be more variety in entertainment."
Nadelen: "Flight was delayed and no info was given why though we assumed it was because the same reason every other flight was delayed. Ground crew did a pre checkin so that helped speed up process."
Voordelen: "Comfortable seats. I slept the whole flight!"
Nadelen: "The layout of the terminal in Reykjavik is obviously under renovation, but they could still make it look presentable"
Voordelen: "It was a short flight"
Nadelen: "The seats were old and worn. Smelly."
Voordelen: "We saw Greenland from the plane with the glacier, very nice! Comfortable plane!"
Nadelen: "The hostess we’re not friendly..."
Nadelen: "Didn't even know there was a ticket of this type. It was a good price, but when I went to check in on the return flight I was charged ~ $95 for a luggage item. Not a bad trick. On the other hand, not very nice either. They also didn't allow to take the guitar on-board due to a short & full flight saying the above part was too small. When I got on however, there was clearly room there. It could have been human error, but still disappointing nonetheless. They said there would be no track so it should safe, which it was, but it was left out in the rain for a minute or two so the soft case was somewhat wet. I don't think any permanent damage occurred."
Voordelen: "Good legroom."
Nadelen: "2 late evening flights booked with Icelandair. BOTH flights were then cancelled, leaving us with an extra 2 nights of unplanned stopovers. Today’s flight then departed a further 90 minutes behind schedule. Can’t comment on the food - didn’t feel like paying Icelandic prices for the last time."
Voordelen: "Avion neuf, confortable et silencieux. Nous sommes partis en retard mais sommes arrivés « presque » à l’heure prėvue."
Nadelen: "La barrière de départ n’a pas été indiquée sur les écrans électroniques, et comme nous nous étions enregistrés en ligne et que nous attendions au salon où les vols ne sont pas annoncés, nous sommes arrivés tard à l’embarquement et avons presque manqué notre vol. À bord, le personnel a fait le nécessaire mais pas plus, service peu chaleureux et minimaliste. Le débarquement s’est fait avec une navette, comme à Mirabel dans le temps, et comme il n’y avait qu’une seule navette à la porte arrière, le processus a êté laborieux."
Voordelen: "Inexpensive ticket. Boarded and left right on time. Small, crappy plane (757=200). It was so old, there were still ashtrays in the back of the cabin!"
Nadelen: "The D gate area for check-in is a zoo, and we saw more than one couple looking for the correct gate. We were charged a bag fee of $77. IF one goes on line 36 hours before you can get if for $55. We were unaware that the bag wasn't included (our bad, of course), but when we pointed out that on Iceland Air check in there was NO place that asked for bags?? They said it was our fault for not "reading the fine print". We can only check in 24 hours in advance, so WHO would think to "manage trip"...36 hours in advance?? Especially in rural Iceland which is where we were 36 hours ahead of time. We would have gladly paid the discounted rate for the bag, but no on was willing to help us with that, so we got soaked for $77 and were told to take our concerns to Iceland air customer service."
Voordelen: "Direct flight"
Nadelen: "There is only a serve of drink, headset need to pay"
Voordelen: "Believe aircraft was about 2 hours out of Iceland when my 87 yo mother had and emergency being unconscious. The crew jump into action unbelievable and assisted with remarkable training. Thank GOD there was a MD on board from Germany also a paramedic. Crew,MD,Paramedic took over the situation and mother was recovered THANK GOD for the training your attendants are given or surely it would have been a death on board 3 hours until landing in Boston. I was surely a MIRACLE for me and my family. No words can express our the skills of those on board. I only suggestion is that more IV solution should be on board - the bottle was small - but certainly aided in her recovery. THANK YOU THANK YOU ICELAND AIR"
Voordelen: "I need a cheap flight and at the time that was my best bet. Didn't have a bad time but next time I will fly direct from the US."
Nadelen: "Seats were so so, leg room was barely substantial. Iceland is expensive even on a layover. Layover was a bit more excruciating on the second leg."
Voordelen: "I'm a European tour and booked a flight from Reykjavik to Amsterdam, I received an email to make an offer to upgrade and I quickly jumped at the chance. I received an email 2 days prior to departure that my offer was excepted and I would be upgraded to economy comfort. Economy comfort is between First Classe and economy and the cool thing about it is that you get treated as if he had a first class ticket. I had access to the lounge which was amazing, the spread out was wonderful he sat in the choices plentiful. Reykjavik is a small airport therefore it's a busy airport, what do you economy comfort I was able to use the saga class lane and I checked in less than five minutes whereas the regular lane was backed up. I was able to board along with first-class passengers and the lane was short which I love. Overall it was a great experience and Icelandair will make you a trip even better if you fly with them first class or economy comfort. I highly recommend them and I am definitely flying with them again."
Nadelen: "The breakfast menu was limited but since I had the economy comfort upgrade,it was free so I can't really complain since I had the economy comfort upgrade."
Voordelen: "Personnel sympa, avion confortable."
Nadelen: "Absence de repas de qualité offerts."
Nadelen: "48h et 27 minutes de retard sur l'horaire prévu."
Nadelen: "5h de retard.... Aucune prise en charge par la compagnie. Si je n'appelle pas, personne ne s'occupe de nous. Retour cauchemardesque!"
Voordelen: "Avion confortable. Personnel correct."
Nadelen: "Qu'ils devancent le vol de 15 minutes; on a failli Le rater. Aussi: piètre qualité de l'offre de nourriture."
Voordelen: "Again, the crew was very gracious and accommodating"
Nadelen: "The airport in Iceland is atrocious. The worst experience I have ever had in a terminal and boarding. It's hard to believe that there are so few seats at each gate and with several very large flights leaving from one small terminal and all within a few hours of each other it was extremely crowded and very hard to get to any amenities. We had to sit on the Floor!!! Then the boarding was a joke. The line was long and slow and we had to get on a bus and go out to the plane which was very awkward and slow. The bus was packed and very uncomfortable and the smell of diesel was nauseating. It seems like if they are going to accommodate so many large international flights that they would figure out that their infrastructure really needs some upgrades. Can't imagine what it would have been like if the weather had been poor which of course it often is in Iceland! Also, going to Europe, we received a couple of meals and on this flight no food was served. The food they did offer was over priced."
Nadelen: "Our seats were reassigned at the last minute (upon boarding) to seats that couldn't recline at all. The people in front of us could recline their seats fully, giving us no room whatsoever to move. We had no room to even rest our heads on the table or cross our legs. It was very uncomfortable. Had I known the seating was so uncomfortable, I would not have flown this airline. These were not the seats we selected earlier, so we were taken by surprise at being given such terrible seats and offered no options. I will not fly this airline again."
Nadelen: "To whom it may concern, In the last week I have flown Iceland Air three times. In fact had it been up to me, the first time would have been the last. But due to family traveling, our plans were set. So listed below is the detailed description of my horrible travels with your airline as well as all the added expenses it cost me. Due to all of the misshaps with Iceland air I have had in the last couple weeks, I made sure on my returning flight to check in and pick the seats for myself and the family member I was traveling with for my returning flight from Gatwick to Iceland. However when we got the gate, my ticket dinged because they had moved my seat from next to my family to the back of the plane, because they over booked the flight. This has been a disaster only because of this airline. Next time I plan on using British airways, the flight I took with them was amazing and effortless on my part!"
Nadelen: "Too bad that there is no food included in the flights. We bought sandwiches, and they were worth it though :)"
Voordelen: "Not too long flight.courteous and polite staff"
Nadelen: "Smaller plane"
Voordelen: "Size of the Reykjavik airport."
Nadelen: "Not enough space for legs in the economy class. The chair back support was not working correctly ( couldn't be blocked in the reclined position). Very uncomfortable chairs overall. No food included in the price of a ticket for such long flight? Poorly organized and managed departure process. The passenger next to me was sick looking. He was coughing loudly and frequently all the time during that flight. For more then 7h of the flight no flight attendant demonstrated ANY interest or offered any help. Furthermore when his female companion (wife?) asked just for cup of water so he could get his meds at the beginning of the flight they were told to wait for the regular service to start (what took app 30min). So overall my impression of the Icelandair service is no more then just O'k."
Nadelen: "Entertainment needs an upgrade"
Nadelen: "too many flights landed at KEF at one time. the iceland customs could not handle all the flights at one time. it seems like the idea/plan to make iceland a primary stopover location was done without determining how many flights could descend on the terminal at one time. i was in a line that was almost all the way down the terminal. we truly were processed quickly - but it gave many around us a lot of stress over thinking they would miss their connecting flights. since i had done this before and the exact same thing happened (too many to process in too short a period of time) i reassured the people around us that icelandair holds the connecting flights until all people were processed. it gives a bad look to iceland and icelandair and i am sure could be remedied by changing some arrival/departure times. again, the idea of having iceland be a primary stopover to put them 'on the map' and glean the revenue from the potential travel is excellent, great marketing strategy - but is iceland air shooting them in the foot if they have implemented this plan without the infrastructure - please pass along to iceland- a country i really loved when i visited before this marketing plan!"
Voordelen: "Friendly staff. Low wait time at passport control compared to other connection points in Europe."
Nadelen: "We were delayed for two hours due to a weather delay from the day before. When we boarded our plane it was cold, and then we had to sit and wait for 45 minutes while we waited for connecting passengers. I would've preferred to be held up inside the terminal a little longer than sit on a cold plane with little communication. No water fountains at KEF"
Voordelen: "We normally really like flying Icelandair and enjoy the ability to have a stopover in Iceland. The crew is always very nice and this flight was no exception."
Nadelen: "The plane, or at least our section of it, was very warm. We were near the doors between Business Class and Economy, so we were expecting it to be even a little cold, but it was so warm that I was in a tank top the entire flight. The boarding process in Reykjavik was very odd, even for them. There was just a door in the wall under our gate # and without warning it was opened and everyone just got up and went through it. There was no announcement. Apparently the checkin desk was upstairs. We then waited 20 minutes in line, before they finally started boarding us int he order we were queued - again, no announcement."
Nadelen: "It took three attempts to land. First Manchester, then Liverpool and finally (after declaring a fuel emergency) back at Manchester. Everyone knew a storm was brewing so why didn't the plane have extra fuel on board in case of a diversion?"
Voordelen: "I liked the in flight movie selection."
Nadelen: "There were so many things wrong with our flight from Gatwick to NYC. The check in staff were rude and homophobic at check in, forcing my partner and I to separate for check in while we watched heterosexual partners check in together freely. The disabled toilet alarm broke as we descended into NYC and we listened to end-of-the-world death sirens as we were landing. It was not communicates that food was a microtransaction on flight and was so overpriced so we went nearly 13 hours without food because the flights were also delayed on the tarmac. The de-icing tow truck in Iceland was broken down so we were delayed two hours on the layover. On return, both Icelandair gates opened late. During the layover we were kettled in hot container units before 20 min before being bussed to the plane and held for 15 minutes. Then, the icing on the cake was landing back at Gatwick and seeing my brand new luggage I bought on the trip damaged with thr back pocked ripped out along the bottom seam. I will never again ride with these rude, price-gouging, apathetic amateurs."
Voordelen: "Quick, efficieny, comfy and they really treat the kids well."
Nadelen: "Delayed baggage reclaim at Gatwick and long immigration lines."
Nadelen: "I understand that businesses must expand, and that is no different with the Keflavik airport. In routing passengers through the airport, there were listings for Canada/UK, and US/All Passengers. It was unclear whether this signage was meant for "flights" or "passport." It was actually for "flights" meaning, if you are taking a flight to Canada, use this line; for US flights, use that line. However, many people, myself included, mistakenly assumed that the signage was meant for passports, in other words, US passport holders use this line; Canada/UK passport holders, use that line."
Voordelen: "nothing, but previously I've had great experience with this airline"
Nadelen: "They cancelled this ticket. I was unable to make a flight on the first ticket due to a business partner being ill (blood pressure issues). I then purchased a premium economy comfort ticket for the next day, also on IcelandAir, which was TWICE the cost of my original deal yet they would not honor my ticket. It really was quite disgusting and handled very badly. There was a medical situation that cost me far more than and then they would not honor my ticket to Manchester, so I had to fly WOWair to Bristol UK instead."
Voordelen: "clean cabin"
Nadelen: "Tiny seats (average sized male here - trust - they are tiny) All food is charged (not a single piece of free food was offered; $8/sandwich) Lost luggage - I've never dealt with airline personnel (in person & over phone) that displayed such a level of apathy. Compensation ceiling: $99. They apologized about the incident as if they were sorry that it was raining that day - not losing 2 pieces of luggage and not having any means to track them. Check-in personnel: They only gave me a single luggage tag for 3 pieces of luggage - they should have given me 3. Would have made tracing lost luggage easier. Employee @ IAD told me that if I didn't show up at the boarding gate 40 minutes prior to boarding that they would remove my luggage from airplane and that I could risk losing flight (wtf?). Icelandair is one of the worst airlines I have ever flown. I highly recommend looking elsewhere. They may offer rates 20% cheaper than other major carriers, but that discount accompanies a steep price. It's an airline run by inexperienced, lackluster, apathetic staff who, frankly, have no business operating an airline. If your options are flying with a major carrier vs Icelandair - and the price difference is a few hundred $: pay the extra money; you'll be glad you did. Icelandair's prices are not low enough to justify all the discomforts and liabilities which accompany them. Look elsewhere. Keep this in mind: I'm a seasoned flyer. This airlines barely ranks one notch up from Ryanair."
Nadelen: "Avoid if you prefer being able to sit down."
Voordelen: "Liked that it was a direct flight, and thus was convenient. Decent seats and nice to have aisle seat."
Nadelen: "1)In flight food--No included food or alcohol on an 8 hour international flight?? In all of my travels, I have NEVER seen this. Seems cheap. Didn't even include peanuts or pretzels!! Glad we brought our own food onto flight, after having learned the hard way on way over to Europe from Seattle. Over $15 for a sandwich?? Absurd 2)Coming back from Iceland to Seattle, I saw many open seats in the Exit row, and the stewardesses refused to allow anyone to sit there, including a kind elderly couple whose husband was randomly selected to go through an hour-long stressful security check (despite being enrolled in the Global Entry program)."
Voordelen: "The flight was on-time and arrived on-schedule. Iceland Air provided e-mail updates regarding the schedule of the flight prior to departure."
Nadelen: "Reykjavik airport (KEF) is much too crowded and there are not enough seats for passengers in the waiting area. The boarding onto the plane was disorderly and no announcements were made to provide directions. If you fly to Europe from USA, avoid Reykjavik. Iceland Air charges extra for snacks, headphones, and seat assignments. Even after buying "discount" tickets, the extra charges boost the cost to the same as all the other airlines. The plane only had two bathrooms on-board so there was a line during the entire six hour flight."