Boarded process could have been better. Overall excellent flight.
Petit avion, rien ne marchait, pas de télé, pas de wifi, tout en panne. Pas de compensation, auraient pu nous offrir quelque chose pour compenser, comme un sandwich ou un boisson gratuite. Très decu6
Voyage de san Francisco vers Honolulu à été mauvais. Petit avion pas de films (tous les écrans étaient en panne), pas de wifi. Il ne nous ont pas compensé, ils auraient pu nous offrir un sandwich ou une boisson gratuite.
Le pilote a été super le service aux clients. Aucune information pour aider les passagers en correspondance. nous avons ratés notre vol vers Paris
I stood in line in Frankfurt for one and a half hours to get boarding pass and check bag, couldn’t get the boarding pass online ahead of time. Stood in line for 45 minutes to get through passport control, and 20 minutes for security. On board they said they were on time but we waited an hour to leave. The crew fed us rather promptly but then waited another 6 hours to give us a sandwich before landing. No trash was gathered throughout the flight.
La boufe et l’équipage très cool seulement il fallait payer une petite bouteille de vin à 7 euros
Check in and security in Faro was a breeze!
Late missed my next flight
Connecting flights are delayed and there was no proper care
The crew was good to me but I could see one short hair air hostesses was very rude to a fellow passenger. She behaved very condescending towards him and I could see at one point he even got upset saying that she cannot treat him like this. It was uncomfortable to watch that. The business class seat was uncomfortable. Please make sure atleast the business class is better in condition. Thanks
I want my refund back I request change flight date no one answer me
Transit à Frankfort : horrible !
Encore et toujours du retard, nous avons du changer de vol puis d'avion, imprimer de nouveaux billets et n'avons connu nos places qu'au moment d'embarquer
J'ai manqué ma connection en dépit des assurances de l'équipage. 6 heures d'attente.
Vol retardé (+ d'1 heure), pilote qui annonce que les autres vols à Frankfurt sont aussi retardés, donc qu'il sera possible tout de même de continuer le voyage. Annonce qu'un employé de Lufthansa va nous attendre pour nous aiguiller. Rien de cela ne s'est passé. La seule chose c'est que j'ai manqué ma connection, à peu près 8 heures de retard. Inacceptable
Le fait de refuser de servir un deuxième verre de vin sous prétexte d’effectifs réduits à cause de la pandémie, Servir de l’eau ou du vin ce ´n’est pas plus difficile ! Aucun choix de repas et une bouillie trop cuite qu’ils osent appeler pasta. Personnel de bord particulièrement expéditif et antipathique. Le pire long courrier de ma vie.
Nadelen: "It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers! Liars!"
Nadelen: "Racists bastards!"
Voordelen: "Good enough."
Voordelen: "Everything was fine!"
Nadelen: "Everything was fine!"
Voordelen: "Crew very efficient and professional"
Nadelen: "Flew on 747. Sleeping mat would make lie flat “bed” more comfortable. There is very little personal storage space."
Voordelen: "Very smooth flight. Everything was perfect."
Voordelen: "Good crew, comfort and timing"
Nadelen: "I got what I expected"
Voordelen: "Je suis allergique à la moutarde et aux à l’avance d’en faire part sur le site d’enregistrement. J’ai tenté d’appeler mais après avoir perdu 20 minutes j’ai abandonné. Conséquence j’ai mangé un bout de pain et une barre tendre! De plus, le personnel était plus ou moins compréhensif et accomodant."
Nadelen: "Avoir sur le site d’enregistrement la possibilité de faire part des allergies alimentaires.Que l’équipage ai accès à une liste détaillée des ingrédients du menu servi à bord"
Voordelen: "Le personnel était parfait et proposait de l'eau régulièrement."
Nadelen: "Le repas n'était pas très bon et j'ai eu faim"
Voordelen: "Brand new very nice/comfortable planes. Great routes and flight departure/arrive times. Really great value."
Nadelen: "They’re a budget airline so they nickel and dime you for food and beverage. They are not a member of “sky team” so if they have a flight delay or cancellation they will not book you on another airline."
Nadelen: "LA NOURRITURE POURRRAIT ÊTRE BEAUCOUP MIEUX"
Voordelen: "Ben... Je cherche encore"
Voordelen: "Le service"
Nadelen: "La nourriture, le retard"
Nadelen: "Toujours un plaisir de voyager avec une compagnie de renommée."
Voordelen: "Voler pour la première fois sur un à 320 NEO !"
Voordelen: "Personel très pro"
Nadelen: "Films et divertissement"
Voordelen: "Personel très réactif"
Nadelen: "Les films et divertissements"
Voordelen: "Good crew unlike previous experience few months ago."
Voordelen: "Mauvaise information"
Voordelen: "On a eu 3 h de retard ... l’avion n’était pas plein donc attendu l’autre vol"
Nadelen: "Mauvaise info"
Voordelen: "Confort de l'avion et amabilité de l'équipage"
Nadelen: "Un peu déçu par les repas J'en avais un meilleur souvenir"
Voordelen: "Flight attendants were excellent and very accommodating."
Nadelen: "les faits d‘être m‘a fait loupé la suite de mes transports"
Nadelen: "les retards"
Nadelen: "Le vol est largement en retard !!!!!"
Voordelen: "Embarquement très rapide, vol ponctuel."
Nadelen: "Le repas était franchement mauvais. Il n'y avait pluplus de deuxième choix"
Nadelen: "Les informations à bord etaient incompréhensibles"
Voordelen: "Very efficient boarding process. Plane was nice. Great legroom. Plenty of storage. Flight crew was helpful and very pleasant. Food was good. They had personal entertainment screens with a wide variety of movies, tv shows and games to play."
Nadelen: "Liked it all. Would fly them again"
Voordelen: "Good, friendly crew"
Never made it on Thai plane due to all the other planes being late
Voordelen: "For a short flight, the crew was very hospitable. The seats weren't too uncomfortable."
Nadelen: "No entertainment but I can understand since it's a short flight. With that said, they could offer USB ports."
Voordelen: "Efficient, comfortable, food was good, everything. This felt like what flying used to be. (A good thing)"
Voordelen: "Left entire family in francfurt with older people that recently had big surgeries because of delayed connection flights Terrible service Delta sucks Never ever again even if you are the last company on earth flying to Europe Next time ill swim the ocean and get to my destination quicker"
Voordelen: "Crew otherwise very ok"
Nadelen: "Make sure right you can accommodate all the cabin luggage before allowing it to be taken onboard. I was asked by flight attendant to take my own luggage out because they did not have enough space. I don’t think that this is my job. I traveled with minimal bag onboard. Not my problem and not my job"
Voordelen: "Leg room and seat comfort was great for a small plane"
Voordelen: "Seat comfortable, crew welcoming and friendly"
Nadelen: "Noise reduction"
Voordelen: "Didn’t happen"
Voordelen: "Tout service et exactitudes"
Nadelen: "Le vol de Split a Francfort a ete retarde. J'ai presque manque mon vol."
Nadelen: "flight was delayed over an hour with no advanced notice and no explanantions."
Voordelen: "Crew was great!"
Nadelen: "Entertainment system old"
Nadelen: "Very tight connection."
Nadelen: "All of my wasted time"
Voordelen: "Was easy effecent and productive !"
Voordelen: "Food is excellent!"
Voordelen: "Very professional crew. Loved particular type of snacks served on small, red napkins - those stylish details make a difference!"
Nadelen: "they overbooked the flight, and so my brother was almost separated from my friend and me"
Voordelen: "Great flight, quick, no issues."
Voordelen: "The flight was on time. The crew was pleasant."
Nadelen: "There was nothing I did not like."
Voordelen: "Food is excellent so is the entertainment"
Nadelen: "If the person in front of you reclines...your flight will be horrible. You will have about 5 inches from your face to the chair in front of you"
Voordelen: "On time and courteous staff. Easy rental car drop off at Zadar. Airport easy to navigate."
Nadelen: "90min late on departure"
Nadelen: "Change route instate zagreb the have change my flight to ljublana 8h before traveling"
Voordelen: "Clean, professional, high quality flight."
Voordelen: "Olives and cheese in oil, Mediterranean crackers and Free red wine!"
Nadelen: "Delayed about 45 minutes"
Voordelen: "Ticket price included baggage"
Voordelen: "Zagreb airport was very good. Clean, good food, not busy etc."
Nadelen: "1 he late boarding with no explanation from airline"
Voordelen: "Flight Attendants are okay"
Nadelen: "The seat leg rooms are horrible!"
Nadelen: "Can go worst I hope"
Nadelen: "Small space per person"
Nadelen: "I do not consume wine or food with wine in it. A snack m Croatia airlines is partly wine."
Voordelen: "Zagreb has a shiny new airport, with plenty of clean bathrooms. Staff is friendly and efficient, flight was on time."
Nadelen: "I don't mind the fact we had to go outside and take stairs, and upon arrival, a shuttle bus. But for disabled people, this could be difficult. Ask for accommodations ahead of time."
Voordelen: "Good selection of local croatian snacks. We had cheese with olives and olive crackers. Better than the generic sandwiches offered by major european carriers. Crew was friendly and appeared interested and motivated. Pilot kept us informed of current progress."
Nadelen: "Seats were firm. Limited recline and could be uncomfortable for anything more than 3 hours."
Voordelen: "We were sitting at the wrong gate and almost missed the plane but they were looking for us and were glad we got there in time."
Nadelen: "We were unable to get anything to eat in our section of the airport in spite of being told there was better food after security checkpoint. I realize this was the fault of numerous airport employees who were ill-informed and not Croatian Airlines fault but it was a problem since we arrived two hours early ready for lunch and were unable to get anything to eat until we arrived in Dubrovnik. Kathleen"
Voordelen: "Wine and artisan snacks from Croatia :-)"
Voordelen: "I very much liked the organization about the flight, notifying me via makl and quick service."
Nadelen: "Just filling this space for nothing, because I liked everything!"
Nadelen: "Boarding on plane was inefficient once Off the bus. Not clear which door to go in. People crossing in aisle -- more hectic than it needs to be."
Nadelen: "I was happy with my experience"
Voordelen: "Good landing from the pilot . That's all I can say. Thank God is only short flight !"
Nadelen: "Got to know flight delayed when we arrived the airport. Seats that booked earlier was taken due to change of flight. The service at the check in counter was super bad . Not helpful at all. We booked meal through the Croatian website as it allowed us to do it but found out the flight is too short to have meal. Service from the crew nothing special from other airlines"
Voordelen: "Very clean plane. Comfortable as it can get in economy."
Voordelen: "It was on time"
Nadelen: "The airlines made me check my carry-on bag (even tho it fit the size requirements). Also the check-in process was chaotic. The airport did not open until an hour before the flight. There was no queue or organized check-in process.....it was a total free-for-all."
Voordelen: "Les avions étaient a temps"
Nadelen: "Pas de repas et de café le soir"
Nadelen: "Needed wheelchair assist. Once we were dropped off at the gate to wait for the slight to Split, the person at the gate said that there was no other person who could come, was forced to walk the rest of the way. This was different from all other times we've needed a wheelchair assist where a person came when it was time to go from the boarding area to the vehicle."
Voordelen: "I did not like anything."
Nadelen: "We were given false info regarding our flight."
Voordelen: "Croatia airlines has special vision on business class !"
Nadelen: "the aacuracy of flights"
Voordelen: "A clean, small plane, nice crew, enough leg room, nice and tasty Croatian snacks and drinks (try Maraska Cherry Juice!)."
Fast, excellent take-off and landing, delicious free food!
It was more then four hours delay!
Voordelen: "Crew. seat. Quality of flight"
Nadelen: "Just keep as is"
Voordelen: "Flight was below average. Ppl lane was very old and dated. No charging station. Mini.al space to maneuver. Chair was easily jostled by neighbors"
Nadelen: "Tight spaces in seating area. No room to maneuver."
Voordelen: "Nothing, we were waiting for border for 3 hours, and the reason was they waiting for another 3 people. That is not acceptable."
Voordelen: "Cabin crew was very nice"
Nadelen: "Snacks could be better and you could reduce plastic waste. I don't want to drink water from plastic cups, I don't need a napkin to my water, I don't need to receive a sweet bun packed in plastic wrap"
Voordelen: "Plane was comfy and staff was mostly real nice and attentive."
Nadelen: "Plane was late causing all kinds of commotion at the airport where to catch a transfer we were put on a bus for over 20min at 31deg weather with small kids. Not allowed to go to bathroom, it was terrible"
Nadelen: "Polish airline Should not be allowed to fly tomUs"
Voordelen: "Lot airlines crew is really friendly"
Nadelen: "Skopje airport is a disaster. Horrible service"
Nadelen: "Give more informations if there is any problem or schedul"
Nadelen: "Neatness, communication, all LOT airline workers were very rude, no food on flight."
Voordelen: "The seats and entertainment on the screen."
Nadelen: "2 hour flight delay in LA. Then had to stand in line for 2.5 hours for rebooking the following morning. Then my new connected flight was delayed 1.5 hours. Then they left my bag in warsaw and it's been 2 days and I can't get a hold of anyone for my bag"
Nadelen: "I had requested a wheelchair upon arrival in Warsaw and in Toronto but it was not provided."
Nadelen: "Flight could not taken off in 7 hours delay"
Voordelen: "The crew was great and in-flight service was great."
Nadelen: "This is twice now I've had massive delays flying with LOT and because of this one I'm currently still stuck in Chicago because my international flight landed with 35 minutes for me to get to my connecting domestic flight when i should have had an hour and a half."
Nadelen: "Nous avons embarqué à l heure mais ensuite nous avons dus attendre plus de 20min pour attendre la connection de deux passagers"
Voordelen: "The service, food and seating were beyond my expectations."
Voordelen: "The aircraft, specially the seats, the crew, the pilot and the service during the whole flight"
Voordelen: "Crew was excellent. Seat was very tight (middle section, middle seat)"
Voordelen: "The staff was amazing"
Voordelen: "Je n ai pas réservé ce vol et je ne l ai pas pris!!!! Calmez vous!"
Nadelen: "Quand vous avez un bug corrigez le au lieu de tourner autour du pot!"
Voordelen: "I love Dreamliner windows"
Nadelen: "Flight was delayed"
Voordelen: "On time, stable flight without surprises"
Nadelen: "Bus takes you to and from the plane."
Nadelen: "need to move away from stereo type attire and serve the customer"
Voordelen: "Les vols à l’heure, l’ensemble du voyage qui globalement bien déroulé"
Nadelen: "Aucun divertissement en français dans l’avion qui était pourtant neuf et dernier crie. Les films en japonais, bref à revoir."
Voordelen: "787 Dreamliner is the most spacious"
Nadelen: "LOT was late on every flight. Did not miss any connections, but could not leave on-time if it was there only responsibility."
Voordelen: "On vote pour le thème magnifique merci beaucoup"
Voordelen: "Seat comfort. Smooth flight."
Nadelen: "55min delayed boarding at JFK, 55min delayed landing ans 35min awaiting gate access upon landing at JFK."
Nadelen: "Flight was delayed"
Nadelen: "The 787 is a very good plane, but I could do without the footrest underneath the seat; it just got in the way."
Voordelen: "LOT staff was accommodating and very friendly and booked flight for the following day on KLM and a hotel room for the night with a meal voucher."
Nadelen: "The flight wash cancelled."
Voordelen: "Speed of fly"
Nadelen: "a hard seat"
Voordelen: "The crew was hospitable and warm. All the in-flight service was attentive and high-quality. We had a wonderful experience with LOT and would reccent them."
Nadelen: "The only potential difficulty was the short layovers. We made our connection boarding with only 20 minutes to spare."
Voordelen: "The flight was on time and the crew was great"
Nadelen: "All of my bags got left behind. We landed over 18h ago and there is still no information about them"
Nadelen: "Terrible and stressful experience transferring at WAW airport with crowded security lines and no guiding personnel. Slight delay this time (compared to the first leg of my trip couple of weeks ago with 3h delay and missed connections)"
Nadelen: "The flight was cancelled"
Voordelen: "Agréablement surprise qu'ils aient pris le risque de retarder le vol WAW - KRK pour attendre des passagers, même si du coup nous sommes arrivés quelques minutes plus tard que prévu à destination."
Voordelen: "Du personnel navigant très agréable et à l'écoute. Et un bon point supplémentaire pour le repas (;"
Nadelen: "When the main dinner came to my seat they ran out of pretty much everything, I wasn’t able to have an option on what to choose at all and was forced to eat the chicken dish that was very gross."
Voordelen: "This time I found an ail place"
Voordelen: "The service, 2 exits from the plain, blanket and pillow"
Nadelen: "No food and entertainment"
Nadelen: "We had a 4 hour delay getting out of Chicago and another delay leaving to come home. It makes one wonder what kind of maintenance they do on their planes."
Voordelen: "Boarding from the lounge, Professional crew, was lucky not to have seated next to me, timely arrival, nice modern aircraft."
Nadelen: "The seat was very uncomfortable in comparison with other long haul flight seats, must be some ergonomic issue, I arrived more worn than usually when flying this route. The food was very low quality and wine or beer was only served for payment unlike on other airlines."
Voordelen: "Good food and service very smooth boarding and the 787 Dreamliner is a great plane. Flying to Japan included a delicious Japanese themed meal"
Nadelen: "Onboard entertainment system could do with a bit more choice and choice of subtitles for films (if you speak French only, good luck!)"
Voordelen: "Decent new airplane. Nothing else really stands out"
Nadelen: "Economy class is not as comfy as Turkish. Food is decent, not good. No free beer :'( Too few movies and some equipment doesn't function well"
Voordelen: "Without any note all passengers were required to pay for their baggage, same price either it was 10 or 20 kg. Nobody send any information before about this extra payment!"
Nadelen: "The airport wasn't ready to except foreigners. The personal at customs hardly could communicate in English, always switching to Polish. The custom officer forgot return transfer ticket. So, I had in no time to ask at the check point tofi s my name in the list and give me another tickets. It was very stressful."
Voordelen: "I like that I flew on a relatively modern plane."
Nadelen: "The flight was delayed for 2 hours."
Nadelen: "Flight was delayed by an hour - boarding was delayed 5 minutes at a time so you needed to stay by the gate."
Nadelen: "Adding a checked bag was complicated and difficult. Website was hard to use and had to add bag at airport through reservation desk, not at check in."
It was not communicated in advance by the airline, but we needed a PCR test before boarding.
Voordelen: "Smooth and simple. Great flight!"
Voordelen: "No stress at all. Friendly staff."
Nadelen: "Entertainment was terrible. Only a few movies to choose from. Spent the whole flight watching the planes route."
Voordelen: "Crew was friendly and very attentive. Food was better than most airlines’ long haul meals."
Nadelen: "Standard intra-European business class seats, which aren’t any more comfortable than economy. Wi-Fi wasn’t available for a portion of the flight."
Voordelen: "Crew was good, short flight on an older aircraft, everything was fine"
Nadelen: "Bags got left in Belgrade transferring from Helsinki despite this flight being delayed 30 mins, unsure how that happens..."
Voordelen: "Crew was very polite and helpful, seat pitch was acceptable for my height (1.92 cm)"
Nadelen: "I know this was a short flight but one tiny bag of pretzels is just not acceptable!"
Voordelen: "The crew was friendly."
Nadelen: "The boarding in Belgrade for the Belgrad-Brussles flight was delayed and a mess, but they blamed it on air control issues over Germany,"
Voordelen: "The air Serbia staff were top class"
Nadelen: "they charged me for baggage when it was supposed to be included"
Voordelen: "Comfy and clean"
Nadelen: "the flight was lite more than 30 minutes. Economy class - you have to pay for the meal? Are they Low Cost Company or ? If so, just tell us like that. Prices are among the highest in the region and all you get is a glass of water and a small bag of snacks."
Voordelen: "I was amazed with leg room for all regular economy seats, I'm tall guy and constantly have problem with leg room but here I was pretty suprised."
Nadelen: "Free you get small bag of pretzels and glass of water.. Everything else you have to pay. Same as in low cost companies but with ticket price of regular one."
Voordelen: "good service , everything good."
Voordelen: "My isle seat"
Nadelen: "Studardess were very unpleasant,2 times they passed my row,had to take out garbage by myself. Same movies were played on both flights (I had round trip)"
Voordelen: "Efficient boarding, friendly crew. Seats comfortable enough for an hour, but no longer."
Nadelen: "I have never been on a flight where there were so many screaming infants, and so loudly. Air Serbia, like the other airlines, apparently can find nobody smart and creative enough to solve that problem."
Nadelen: "Unable to check in online. Didn't accept credit cards forced to wait in serval lines to pay for luggage. Long waiting lines. Don't offer water on plane. No information given about luggage and being forced to pay for a seat fee. No information on connecting flights. Most uncomfortable plane and horrible experience."
Nadelen: "The check in process was a mess was forced to wait in multiple long lines with the worst, unprofessional, disregarding, condescending staff to check in and then another line to pay for luggage. They also force you to pay an additional "seat fee" even if you don't request a specific seat. Horrible customer service, zero regard for customers. Waited in shuttle for 45 minutes before being taken to plane. My air conditioner fan for my seat was completely broken but had to pay for that seat as well. Avoid at all costs. Worst airplane very old and run down. Also the staff for Vienna airport is who you have to go to to pay fees for luggage and THEY ARE THE WORST TO DEAL WITH. Would avoid this airline at all costs."
Nadelen: "They were very unpolite. They completely ignored multiple requests. I was ignored and not even asked get a drink (I just needed some water). They said they offer the food and drinks to others because they paid. Money wasn’t an issues. Besides I wasn’t even offered a drink neither asked for money. I found it really rude."
Voordelen: "Quick and no fuss"
Nadelen: "No food and entertainment didn't work"
Nadelen: "My suitcase dodnt arrive because they decide to leave it in skopje till the next day . I did not have any of my personal things woth me ."
Voordelen: "Title says it all"
Nadelen: "Title says it all"
Voordelen: "I like it was fun"
Nadelen: "I liked everything"
Voordelen: "I requested a special meal. It wasn't delivered. I had called Air Serbia days before my travel to confirm that, and the lady said it was. Unfortunatley, there is no way for me to lookbthat information online. Even the gate agent wasn't able to look that informationmout, and told me it will be there. I simply had to go with 'belief' that my special meal would be there. They did not have any other options . The food they served was so unpalatable that I threw up. I threw up in a plastic bag, as opposed to a barf bag. I didnt have time to get it out from the seat pocket. When I called the flight attendant for assistsnce, she was so rude in pointing that I should have used the barf bag and not a plastic bag. Very unempathetic. They did not check on me after that. The flight was so hot, and too crammed. Old plane. The entertainment was unentertaining. I would never fly this airline again."
Voordelen: "A short connection"
Nadelen: "Not possible for online check-in"
Nadelen: "Afrer a day I am still in Pittsburgh!!!"
Voordelen: "Service was friendly and we were served drinks and a sandwich. The view from the window was good. Arrival a bit before scheduled time."
Nadelen: "It's a bus transfer to and from the terminal and the boarding bus transfer takes too long to load. I don't like the passport checks at the boarding gate - inefficient and inconsiderate."
Voordelen: "Quick flight"
Nadelen: "Time it took to board and leave"
Voordelen: "Le micro sandwich"
Nadelen: "Vol au départ de Beyrouth pour destination finale Paris avec escale à Belgrade. Premier avion au départ de beyrouth prévu pour 4:05 qui décolle avec 1 heure de retard. Arrivé à Belgrade vers 7:00 on nous fait attendre jusqu'à 8:00 pour nous dire que le prochain avion décollera a 10h alors que l'heure d'arrivé à Paris cdg était prévu pour 9h. Arrivé à Paris à 12h45 : Valise introuvable"
Nadelen: "Very very bad landing in split and i didn't find my luggage Mina"
Nadelen: "It was very cold in airplane. Bad food. No covers. No tv"
Voordelen: "Great. ON TIME!"
Nadelen: "I tried to cancel my flight about a week before it took place. Wasn't given a chance to do so, since you didn't bother to advertise a clear email or available contact info to which I could speak. Now you're asking me for online check in and a review? Well, your customer service is terrible, that's for sure..."
Voordelen: "crew was great , very friendly"
Nadelen: "tv sound didn't work"
Voordelen: "On time."
Nadelen: "Small and uncomfortable prop plane. Boarded from rear only."
Nadelen: "I am almost 2 meter tall (6'4) and I asked more than 30 days before the flight to receive a seat with extra room for the legs, I was told that the flight was fully booked and there are no seat that are available. I then asked for the same in the check-in and received a similar answer. When I arrived to the plain I saw that I can't seat because there is no space so I asked the flight crew to try and find a solution but they said they can't do nothing. Only after I insisted and spoke with the cabin manager they checked and found a place - in fact there were 2 seats with extra room for the legs that were available!! and the flight had many other open seats (they just lied about it). A lot of the personal television did not work and the crew did not assist and did not solve the problem, but just said that this happens and that they can't do anything. This is just ridicolus for a more than 8 hours flight! The airconditioning did not work properly and it was exteremly hot. In general it was an horrible experience, the crew was very unpleasent and did not want to help and the food was just disgusting. I do not recommend to anyone to fly with Air Serbia, you better pay the extra money and fly with a real company."
Voordelen: "I liked the price I paid for the flight and the legroom between the seats - as I'm fairly tall - 6'3"/over 190sm, that was a big concern for me and that's why I didn't go with other carriers. I ended up having an entire row of 4 seats to myself, so I was able to stretch out and get some sleep. Flight attendants were coming around very often with drinks."
Nadelen: "I expected to get an e-mail with an offer to upgrade to Business Class as I was flying a day before my birthday, so I was in a mood to treat myself - but unfortunately, that never came. Once on board, when the meal was served, the breakfast meal had the scrambled eggs soaked with water, so didn't get the amazing food that others have talked about., Before landing, we were served a long sandwich that was very amateurish. Boarding was chaotic - as typical in many places in Europe, there is no boarding order - just people forming a line and getting on the plane."
Voordelen: "Very friendly staff"
Voordelen: "The seat, flexibility were great..and food are tasty and delicious"
Nadelen: "The crew was not friendly for the flight to Belgrade"
Nadelen: "I had a kid sitting on the seat behind me and kept kicking my seat. :("
Voordelen: "The price"
Nadelen: "I had to run as fast as I could to catch my connecting flight in Abu Dabi. Online it said I had a 1.5 hour layover but when I arrived I had 7 minutes to get to the other side of the airport. They also lost my luggage."
Voordelen: "Short flight so the lack of enterntainmet was not a problem. Clean airplane, tidy and very friendly staff. Food and drinks very fine compared to duration of the flight. Deparure on time, same with arrival."
Nadelen: "As I said this flight was on time, but the previous, CDG - BEG was delayed one hour."
Voordelen: "Good food, skillful pilot"
Voordelen: "Nearly all, but inadequate organisation a fuel leaking problem at AbuDabi airport on 10/02/2016."
Nadelen: "Passengers were kept 3 hours in the plane during the impairment."
Voordelen: "Huge legs space for economy class, great service!!!"
Nadelen: "I reached the airport with 45 minutes until the flight was to depart and I was greeted by a manager who quickly told me I was unable to board my flight. I even told the manager that I would not check in my bag and would just bring on my small backpack carry on and she immediately told me no. She was INCREDIBLY rude and I was forced to by another flight to New York that cost 1,000$ !!! The manager detoured me to the flight info desk wothout even slightly attempting to get me on my flight. I am OUTRAGED by AirBerin and the manager. I will NEVER fly AirBerlin again in my life."
Voordelen: "Service was great on both legs of the trip"
Nadelen: "Not on time departing from Rome"
Kayak sent over 2 of the same return boarding passes - and although we were only away for 3 days , could not make our return passes available for downloading or printing before we left uk. very poor - almost missed the return flight as the airline ground staff had to use passport and seat number to allow one of us to board - we had to wait until the last to get on - it was v stressful - Kayak Kiwi App also failed to work / would never book thr this organisation again
Qualité de l’équipage Départ à l’heure Arrivée en avance
Flight was cancelled. Did not get to spain
Flight delayed, no explanation why, no apologies
Bon voyage, sécurité, contant
Voordelen: "nothing to like about this flight"
Nadelen: "just try to be on time, for once."
Nadelen: "Que le retard soit annoncé en amont"
Nadelen: "I was disappointed that I had to check my bag. The was carry on friendly and I would have fit it easily into the overhead while fitting my other personal item below. I also missed my flight to Berlin so I wasn’t very happy to begin with. An extra 200 dollars later and I was on the next flight to Berlin."
Nadelen: "We waited over an hour for our bags at the claim along with the rest of the flight"
Voordelen: "Nothing much every other plane is more comfortable."
Nadelen: "We were five people with five carry-on lugages and five small individual bags. The people in boarding tried to charge us €76 for each one of the bags for a total of €380 extra. We managed to put three of those bags inside our suitcases but we were still charged for two very small bags €152."
Voordelen: "The crew were very polite and courteous even after all the delays they had on the previous flight we always have extra legroom seats so that is why we were comfortable"
Voordelen: "The price, the crew"
Nadelen: "The terminal without air conditioning in Bordeaux was a mess, due to construction and size. It felt I was being penalized for using a low cost airline."
Voordelen: "Malgré le retard de 2h30 la durée de vol a pu être un peut écoutée."
Nadelen: "Les précisions sur l’heure de départ et une fois tout les passager embarqués, ne pas attendre encore 30 minutes avant de décoller"
Nadelen: "Flight was late leaving, boarding was unorganized. Stood on the tarmac for 20 minutes waiting to enter the rear door and then turned around to enter the front door."
Voordelen: "La gentillesse d’une des hôtesses, l’emplacement dans l’avion"
Nadelen: "The delay in this flight was made far worse by the poor communication about he new timeframe for departure. It was poorly handled and we ended up getting to our final destination at 3 am as a result. Disappointed."
Nadelen: "Énormément de retard et pas d’explication"
Nadelen: "Delayed departure. Plane stuck sitting on the airport. Could not go back to let passengers off. No water offered during delay."
Voordelen: "Les hotesses d accueil pour l embarquement était raciste à bruxelles"
Nadelen: "Des hôtesses dignes de porter les tenues de easyJet comme à Genève"
Nadelen: "The queue in Heathrow by take off was long, except this everything perfect."
Nadelen: "Check-in was the worst experience I have had in 45 years of air travel. The desk attendant was rude and confrontational. He checked my bag, sent it down the jetway and THEN told me that it was overweight and want to charge me 15€ per kilo for the overweight. He was beyond rude!"
Nadelen: "Ne pas mettre notre bagage cabine en soute alors que le coffre au dessus de nos sieges etait vide :/"
Voordelen: "Le vol s'est bien déroulé"
Nadelen: "Un gros retard au départ de Paris"
Nadelen: "« Comment s’est passé le repas ? » Je ne peux pas noter car je n’ Rien commender."
Voordelen: "Bon voyage."
Voordelen: "Straight forward flight"
Nadelen: "Economy flights are not known for the space"
Nadelen: "Devoir donner mon bagage à main au départ et ensuite devoir attendre 30 min à l'arrivée pour le récupérer."
Voordelen: "Clean plane with reasonable knee room. Crew was polite and friendly. Bag drop was fast and friendly.. Flight left a little last due to ATC issues but landed at the scheduled time."
Nadelen: "The departure gate was horrible. Very crowded with NO seats. We had to stand around for half an hour."
Nadelen: "Retard avion non mentionné à Marrakech"
Nadelen: "On m’a pris mon bagage avant de monter dans l’aVion !! 2h avant le départ c’est trop juste !! Beaucoup de contrôles et d’attente À Marrakech"
Voordelen: "The staff was great."
Nadelen: "Nothing. All good."
Voordelen: "Pas de retard"
Nadelen: "Pas de divertissement ni de repas Café reste cher pour faire passer le temps"
Voordelen: "It was average"
Nadelen: "The hour delay"
Voordelen: "Once we were able to board, things went smoothly. The crew did well and were polite and friendly."
Nadelen: "The fact that the flight was delayed more than one hour was quite annoying."
Nadelen: "Late again!! This flight has a 100% record of being over 30 mins late!"
Voordelen: "L'équipe a bord était sympathique."
Nadelen: "Gros retard. Très froid dans l'avion."
Voordelen: "Rapidité efficacité embarquement et vol legerement en avance"
Nadelen: "Equipage un peu arrogant"
Voordelen: "We got to our destination, crew were polite and helpful"
Nadelen: "Delayed flight by an hour, airplane smelled like body odour as we boarded. Leg room was insufficient (5ft 11, not a huge traveller). Cramped bus to get on aircraft, overpriced food and drink so did not buy any."
Voordelen: "Vol AR très ponctuel Embarquement rapide Simple et efficace"
Nadelen: "Les parents qui laissent leurs enfants de 7,8,9,10 Ans se battre, hurler.... aucun respect d’un espace collectif. Aucune éducation au « vivre ensemble « "
Voordelen: "A l'heure et sans surprise"
Voordelen: "Un accueil parfait avec un commandant de bord excellent par son humour et son savoir faire.. il a même peut le temps de nous expliquer pourquoi les vents créer des perturbations"
Voordelen: "Staff were excellent. I felt valued as a passenger. EasyJet seem to try to improve their process continually."
Nadelen: "Nearly every EasyJet flight I take is delayed. I know this can be beyond their control but I think scheduling is a bit tight. That said they keep you updated often and delay times go down as well as up."