Vind goedkope vluchten van Stockholm-Arlanda naar België

Voordelen: "The crew was friendly and helpful."
Nadelen: "The aircraft looked new. However the seat widths seemed small. Awkward recline as well. The seats were just not comfortable."

Voordelen: "Excellent"

Voordelen: "crew was friendly"
Nadelen: "seats were way too cramped - worst flight ever that way - what has happened to Swiss - there is no room - horrible!!!"

Voordelen: "Crew was very nice, appreciated that they came by with water often"
Nadelen: "Legroom is very cramped, entertainment options are limited. After one 10-hour flight, you've seen everything you wanted to, so the return flight is a bummer"

Voordelen: "Good AC - very important, calm and nice atmosphere. Very friendly staff."

Voordelen: "Geweldige luchtvaartmaatschappij, geweldige service!"

Voordelen: "Lost the luggage"

Nadelen: "We had a huge delay"

Voordelen: "Delicious Easter eggs Beautiful interior design of cabin and seats Roomy"

Nadelen: "Avoid spilling coke on the passengers"

Voordelen: "The crew was polite and helpful. The wine was free and each seat had it's own screen with a good assortment of movies and TV shows."
Nadelen: "The food could be much better. Although coming from Sicily it's tough to compare."

Voordelen: "Friendly agents . Speak very good English. Swiss airlines serves breakfast croissants and beverages for a short flight without a charge"
Nadelen: "The airline fix the booking problem because my trip was from Zurich to Brussels to Washington DC to Austin and went I print my boarding passes only show to Brussels. The booking agent didn’t complete all the way in the computer. I am thankful that I had my original paper and Swiss airlines fix it"

Voordelen: "This was a very short flight. They gave you a great little snack and drink. Was a very smooth flight and the crew were very friendly and welcoming."
Nadelen: "Could not check in online because the system was down."

Nadelen: "45min of delay due to defrosting of the wings and crowded airspace at the destintion"

Voordelen: "Brand new plane and SUPER comfortable (even in coach!)."

Voordelen: "The stewardesses were absolutely amazing, asking/ offering beverages in between main meals t/ out the whole flight! They were just doing their job above and beyond! Wonderful crew especially the girls in the section 30’s on the side FGJK, THANK YOU SO MUCH! YOU WERE AMAZING!"

Voordelen: "I was gratified to see that the 777 Boeing aircraft have now replaced the older Airbus aircraft..... This is my sixth time traveling to Switzerland from San Francisco on Swiss....Their service in my opinion remains excellent......The cabin crew was cheerful friendly yet remained very efficient at the same time... The food was very good, , The two meals that comes with one's Ticket still also comes with complimentary beverage service .... and even a warm moist towel is offered towards the end of the flight ... not bad for a seat in coach ...."
Nadelen: "I had no complaints except that there was a 40+ minute delay in receiving our checked baggage..... this could have been a problem With the airport ground crew at Zurich airport ....."

Voordelen: "I was very pleased at the flight crew, the food and entertainment. We had a really fast connection in Zurich and our luggage made the connection, which was a big relief."

Nadelen: "Our flight to Zurich was canceled and we had to take 3 flights to get to San Diego instead of 2. It was a huge headache. None of our flights were even with Swiss."

Voordelen: "Excellent service all around and great flight timing with delays and awaiting for transfer flights to land"
Nadelen: "I travel a least 5 times a year and Kayak is always my option."

Voordelen: "The crew was superlative, and after I was stuck for an hour at passport control I found the captain waiting with my dog(in his crate) to make sure of his well being. He said he made sure he kept the climate control at 20c the whole time on the plane. You hear all these animal horror stories but this went above and beyond."

Voordelen: "great staff"

Voordelen: "Proper business service all the way."
Nadelen: "The seats did lay flat but were hard and uncomfortable in the down position. The breakfast barley was completely unappetizing."

Voordelen: "Never made connection so now 1 day late."

Voordelen: "Professionalism of the crew"
Nadelen: "First there was a mechanical with plane 1. They changed our gate. Then plane 2 was too small and the flight was overbooked by 40. Then the coffee machine was leaking. Then the crew passed their legal time and had to be replaced. Bottom line almost 3 h delay after 6h in ZRH coming from Mumbai"

Voordelen: "New aircraft"
Nadelen: "Lost luggage. Flight delayed."

Nadelen: "Delay"

Voordelen: "Smiley all the time flight attendants and generous with food and drink and responded quickly if need help. The person who performed the flight announcement from swiss to lax had nice sense of humor while announcement :)"
Nadelen: "Warm and excellent customer service :)"

Nadelen: "Despite its reputation, Swiss is always late. Their Sunday evening flights always from Stockholm always depart 20-45m late."

Voordelen: "Boardoing 7h10; 7h25 announcement we would arrive on time 8h50. No further announcement, late departure. Arrival 9h25. - mo explanation. Luggage only at 9h50"
Nadelen: "Delay"

Voordelen: "Everything. They are in their own class."
Nadelen: "Nothing"

Voordelen: "Crew was friendly. Food was good"
Nadelen: "Crew was slow to pick up dishes and trash after meals. Passenger in front of me reclined seat leaving little room for me to watch the video screen or read."

Voordelen: "Chocolate was good, a bigger piece, or 2 of them would be better"

Voordelen: "Overall good"
Nadelen: "Delay"

Voordelen: "Smooth, on time flight"

Voordelen: "When we landed"
Nadelen: "Everything else..."

Nadelen: "delayed"

Nadelen: "There was no wifi available, the airline did not have a record of my request for a vegan meal even though I submitted one when I booked my tickets, and they claimed I did not pay for/reserve a seat (even though I had for the flight over, which I booked at the same time as the return flight), so I was stuck in a cramped middle seat for 8 hours trying to write a paper without the internet."

Nadelen: "flight and luggage deliver delayed. Missed meeting as a result"

Voordelen: "The staff was just fabulous! Very nice and sincere. Beautiful smiles. I admired the lipstick on one and she came back and had the name of it written down for me. MAC here I come."

Voordelen: "I had a super-short connection from Stockholm at Zurich (going to JFK), and I just assumed I'd have to be rebooted, but they held the plane for all of us! Entertainment was excellent, service was great - I really like the food, although I don't eat well on flights. Comfortable - I slept for a few hours. Really great experience (until I hit customs in JFK, but SwissAir has no influence on that :) )"

Voordelen: "We had two flights with Swiss and the first one left half an hour late, meaning we only had about 10 minutes to connect to the next one. Instead of sprinting through the airport, a man was waiting for us immediately outside the plane. He got our luggage right from the cargo, drove us to another man who stamped our passports, and then drove us to the plan just in time for takeoff. It was incredible service and everyone was super friendly. We so appreciated them making sure we caught our connecting flight!"

Voordelen: "Friendly crew, decent meal, and above-average entertainment systems"
Nadelen: "Confusing boarding process, outdated and worn seats and technology, unable to select seats when booked as a United codeshare."

Voordelen: "Getting off the plane after 11 hours of turturous discomfort."
Nadelen: "I am not unusually large but it is clear that the seats on your planes are completely inadequate for anyone other than a child. There is no possible way for anyone who isn't seriously sedated to sleep or even sit for any extended period of time in what amount to slightly cushioned coffins. I literally spent an hour in the toilet trying to fall asleep because at least in there I had room to extend my legs. At least in there I could actually breathe (the ventilation system is totally inadequate for anyone sitting near the windows and results in horribly stuffy and uncomfortable air.)"

Voordelen: "Vlucht was snel naar NL, maar"
Nadelen: "boarden duurt altijd zolang."

Voordelen: "Mooi vliegtuig, met alle gemakken voorzien."
Nadelen: "Helaas, helaas, heel veel turbulentie gehad."

Nadelen: "id."

Voordelen: "Very professional crew"
Nadelen: "Not enough food"

Voordelen: "Friendly staff"
Nadelen: "This aircraft should be retired long time ago"

Voordelen: "Great, patient crew!"

Voordelen: "Getting put in a German Airport jail and being yelled at by men with sub machine guns for being a US Citizen and nothing more."
Nadelen: "United Airlines knew the border was closed and told me since I was only transferring, I’d be fine. It wasn’t fine and I was detained and sent back. Inexcusable"

Voordelen: "Nothing!"
Nadelen: "Racists bastards!"

Voordelen: "Boarden verliep vlot en tijdig."
Nadelen: "De crew, onvriendelijk en bot. Geen verwelkoming, geen bedankt en tot ziens. Het eten werd op je tafeltje gegooid. Niet wat je verwacht op een Lufthansa vlucht."

Voordelen: "Very smooth flight. Everything was perfect."

Voordelen: "Entertainment monitors were in good shape and responsive. Selection was not bad."

Nadelen: "Lufthansa left us stranded in Dublin"

Voordelen: "Great airline! Would love to fly with them again! :) Polite and friendly staff which is a standard that has slipped with many airlines in recent years! Good tasting wine for airline wine. Frankfurt airport need a shuttle of service for transferring passengers. Keep it up Lufthansa :)"

Voordelen: "Good crew, comfort and timing"
Nadelen: "I got what I expected"

Voordelen: "Service"
Nadelen: "Delay for both leg trip."

Nadelen: "vanwege de enorme rijen bij de veiligheidscontrole was ik te laat voor mijn vliegtuig. schandalig!"

Nadelen: "Op tijd vertrekken Catering voorzien op een middagvlucht Bagage doorzenden"

Nadelen: "Op tijd vertrekken. Catering voorzien"

Voordelen: "DTW to FRA leg was direct, customs arriva was quick, select male staff on both legs of flight friendly."
Nadelen: "Numerous instances of curt or rude airline personnel throughout trip. On the plane, stewardesses made it clear that they were not interested in providing drink or bassinet help as they had ‘paper work requirements’ or other more important things to do. Very shocking for business class tickets."

Nadelen: "Food and seats"

Voordelen: "The crew was polite and efficient. Moved very well around sleeping passengers sprawled feet. The shortcomings of the flight had to do with being in a tail section of an economy class in a packed transoceanic flight."
Nadelen: "At the beginning of the long flight the cabin was chilled, which made me happy I had my hooded sweatshirt with me, but at the end it was hot and stuffy. There was no air regulation available from the seat, only light."

Nadelen: "Lufthansa is a bad airline. They are always late. Their service sucks."

Nadelen: "De stoelen in Croatia airlines lijken wel van hout en zijn redelijk krap. Eten is pietepruime."

Voordelen: "short flight"
Nadelen: "not much room and no entertainment"

Nadelen: "Suitcase did not arrive, had a 3+ hours layover in Frankfurt, enough to get my bag sorted and sent to Oslo, but did not arrive"

Voordelen: "Efficient, on time, and the experienced air crew did well with a wicked wind shear at takeoff."
Nadelen: "No movie, no passenger loading from the rear."

Voordelen: "Short flight so no entertainment, but got a continental breakfast anyway. Good cofeee. Flight on time."
Nadelen: "There was no downside."

Nadelen: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"

Voordelen: "Boarding was automated gates was easy."

Voordelen: "Flight went well except for boarding"
Nadelen: "Had to stand up for 30 min for glass doors to let us in to the boarding area in Stockholm"

Nadelen: "Lufthansa has a horrible website. I wanted to check in online but I had to no reservation or ticket number is provided so I had to go to my old reservations to find it. .Next I wanted to pay for my luggage online but there was no link given. It says you can do it cheaper on Lufthansa.com but I could not find where you can actually do that. All in all spend 30 minutes with no result. Had to pay at check in $44 instead of $27. And it was just one of many other problems and inconveniences with their website."

Voordelen: "I always had a great experience with Lufthansa."

Voordelen: "We were late on arrival due to a delay in our connecting flight. Lufthansa had a courtesy van waiting for us on the tarmac and ushered us directly to the flight being sure we did not miss our flight. Lufthansa went above and beyond in their customer service!! We are truly grateful to the airline for their assistance and superior service!!"

Voordelen: "Outstanding service. Complicated flight schedule Malaga-Munich-Frankfurt-Buenos Aires with extremely short lay-over times in Munich and Frankfurt should have been prone to all sorts of problems with other airlines, but not with Lufthansa. Kudos for this! On top of this, extremely comfortable flights with good food, drinks and services topping it off for a most enjoyable Business Class flight experience, if such a thing exists."
Nadelen: "Nothing to report, everything was perfect. A score of ten out of ten!"

Voordelen: "Outstanding service. Complicated flight schedule Malaga-Munich-Frankfurt-Buenos Aires with extremely short lay-over times in Munich and Frankfurt should have been prone to all sorts of problems with other airlines, but not with Lufthansa. Kudos for this! On top of this, extremely comfortable flights with good food, drinks and services topping it off for a most enjoyable Business Class flight experience, if such a thing exists."
Nadelen: "Nothing to report, everything was perfect. A score of ten out of ten!"

Voordelen: "Outstanding service. Complicated flight schedule Malaga-Munich-Frankfurt-Buenos Aires with extremely short lay-over times in Munich and Frankfurt should have been prone to all sorts of problems with other airlines, but not with Lufthansa. Kudos for this! On top of this, extremely comfortable flights with good food, drinks and services topping it off for a most enjoyable Business Class flight experience, if such a thing exists."
Nadelen: "Nothing to report, everything was perfect. A score of ten out of ten!"

Nadelen: "Delay of 45 minutes made me almost miss my connecting flight."

Voordelen: "From boarding to the whole in flight experience - special meal never came, paid extra for seats and wish I never did, food is terrible , luggage is lost on the way back - week later no contact! Never again"
Nadelen: "I would like for this airline to close down and never hurt anyone again!"

Voordelen: "Plane was clean"
Nadelen: "no entertainment, cramped seats"

Voordelen: "Comfortable and clean planes. Flight was on time. Free drink!"
Nadelen: "Check in with checked baggage required an agent. As with almost every flight in Europe, boarding was chaotic, not following zones, priority or people requiring assistance/gate agents did not enforce the boarding rules."

Nadelen: "Munich airport should be improved far more. it took more than 20 mins to find a toilette. they should install more toilette for the travellers."

Voordelen: "crew was friendly . . early arrival to Munich. .no issues"
Nadelen: "not really an adequate amount of legroom for a 6'+ man"

Nadelen: "HEAVY PASTA DISH."

Voordelen: "Lufthansa flights are by far the best way to fly transatlantic!!"

Nadelen: "Lufthansa didn't try to help with my situation, they didn't bear any responsibility for transferring me to the flight which was eventually cancelled"

Voordelen: "Excellent"

Voordelen: "The perfect assistance. We are very grateful, many thanks to the man who helped us in all we needed."

Nadelen: "onduidelijk by het reserveren dat er een muur voor de stoel stond zodat je wijnig been ruimte had"

Nadelen: "We departed late from Stockholm and then had to do a fly around when we approached Frankfurt because there was debris on the runway. We nearly missed our connection because of the delays."

Voordelen: "Nice airport"
Nadelen: "Too cramped. Pay for all food and drinks. Cheesy! Sad!!"

Nadelen: "Economy class felt like a punishment. It seemed like I was forever being reminded that the business and first class passengers were treated better. I'm not talking about perks like free champagne, but asking the economy class to enter the airplane from the rear using a lower standard stairwell ramp seems bizarre."

Voordelen: "Left on time"
Nadelen: "Full plane"

Voordelen: "In Los Angeles, excelent service in counter, and all flight on time and confort, good service on board."

Voordelen: "Drinks and food quality acceptable Well on time Very friendly crew"
Nadelen: "Seats comfort could have been better"

Voordelen: "Again- great crew!"

Voordelen: "Canine crew were perfect and kind"

Nadelen: "Quand on ne laisse que 5 mn pour sortir d un avion pour embarquer dans le suivant qui est à l autre bout de l aéroport .... même un champion du 100 mètres nu arriverait pas! Et voir l avion encore là avec la passerelle passagers et si on nous dit c est fini!!! Difficile à accepter!"

Nadelen: "Un avion qui part à l heure est un avion qui arrive à l heure."

Voordelen: "Équipage très agréable et accueillant et équipé de pilotage très bonne"
Nadelen: "Encore un retard...cette fois de 45 minutes"

Voordelen: "Le personnel de bord toujours aussi professionnel, accueillant et agréable"
Nadelen: "Retard de l'avion: de plus en plus récurrent."

Voordelen: "Seat was very comfortable. Crew was great."

Nadelen: "To arrive on time"

Nadelen: "Made me go through security twice, 2nd time was right before boarding. Reason: randomly selected. And, they lost my luggage. No valid explanation given. Apparently, will get delivered on next day’s flight. A disappointing experience."

Voordelen: "Good amount of leg space"
Nadelen: "Entertainment"

Voordelen: "The staff were nice, the flight was on time. The meal was good."
Nadelen: "There was no pillow on board and the flight was overnight."

Nadelen: "1:20 min delay for a 35 min flight (less then 200km on the road). It is even worse if it is during the night (aircraft landed at 0:40 instead of 23:20"

Voordelen: "Nothing"
Nadelen: "The etickets: 2573481877010 and 2573481877009 , flight 0073 Viena to Montreal, June 17. The baggages didn't arrive in Montreal (YUL) final destination and was reported in person at the airport but the customer service representative forgot to provide a claim ID number. The following baggages having the bagage tags: LH 093506 and LH 093492 did not arrive at final destination Montreal YUL! Please investigate ASAP and get back to us! I've spent upon arriving at home two hours on the phone and customer service representatives from YUL were totally not helpful in solving the problem!"

Voordelen: "Nothing"
Nadelen: "The etickets: 2573481877010 and 2573481877009 , flight 0073 Viena to Montreal, June 17. The baggages didn't arrive in Montreal (YUL) final destination and was reported in person at the airport but the customer service representative forgot to provide a claim ID number. The following baggages having the bagage tags: LH 093506 and LH 093492 did not arrive at final destination Montreal YUL! Please investigate ASAP and get back to us! I've spent upon arriving at home two hours on the phone and customer service representatives from YUL were totally not helpful in solving the problem!"

Nadelen: "Ils ont changé mon vol a la dernière minute"

Nadelen: "Etre a l heure et avoir une petite collation autre que les chips et ne pas avoir besoin de prendre la navette."

Nadelen: "Le personnel masculin devrait savoir que tout voyageur n'est pas forcément bilingue. Le repas était vraiment insuffisant. Le petit-déjeuner a été servi 1H avant l'atterrissage! ce qui laisse peu de temps pour se restaurer ainsi que pour la suite... oblige le personnel de cabine à courir pour le rest"

Voordelen: "The food is poor"
Nadelen: "The ffood could be better."

Nadelen: "Staff is not friendly, does not offer assistance or ask if you need anything."

Voordelen: "Personel Très sympa et pilote top"
Nadelen: "Pas de distraction"

Voordelen: "Choix de films et jeux pour enfants, repas correcte"
Nadelen: "Personel trop rigide et pas très à l écoute des enfants"

Voordelen: "Clean and new planes. On time."
Nadelen: "On the transatlantic flight the crew was unattractive and somewhat rude. They skipped our entire row serving morning refreshments and then complained and tried to shame us all for calling them back. Food quality was on par with Alegent Airlines. We even got charged for one piece of checked luggage 46lb on a international flight. That was a first!!!"

Voordelen: "I had to pay 75 USD for 3.6 KG extra. Very annal"

Nadelen: "We are regularly taking this flight for end of the year snd in summer. For no reasons whatever if it is in France or in Vienna, the flight is delayed of minimum 2 hours! It was the case once more the case. And all without communication as it is normal! And it looks like this is normal as the flight from yesterday was also leaving at 19h05. This is a joke."

Voordelen: "Even on this short 1-hour prop flight they do have average service and pass out Swiss chocolate."

Voordelen: "Service was outstanding!"

Nadelen: "Collation non adaptée au menu spéciaux demandés (vegan)"

Voordelen: "From start to finish there were no hiccups. It was a pleasant journey."

Nadelen: "L’aéroport de Vienne qui ne dispose d’aucune aide pour les transferts : il faut trouver les panneaux bien cachés dans un labyrinthe... et 2 contrôles des bagages durant le transfert alors que nous arrivions d’un vol international."

Voordelen: "Fast, organized boarding, on time departure. Crew was courteous. Good food for airline food. I have only had positive experiences with this airline."

Voordelen: "it was mess, so I cant say positive thing"
Nadelen: "Well, it was all messed up by kayak and priceline. I clearly stated in your search engine I want flight with checked baggage, for which you gave me results. What a unpleasant surprise at check-in to find out it was super expensive airticket with only 8 kg of carry on! You are confusing people on purpose, I cant believe your service! And I was loyal customer for years and years. Well, time for change."

Voordelen: "Plane, pilots and the leader of the crew"
Nadelen: "The flight attendant in the back needs to be more educated"

Voordelen: "Had 45 Min to connect at vienna airport and our first flight was delayed so we had to run to get in time to the gate. Literally the gate was on the opposite side of the airport. Bad logistics"

Voordelen: "The flight attendants worked very hard Patient and courteous."
Nadelen: "Drinks are varied Food needs improvement The bread is low The vegetarian meal is poor"

Voordelen: "Nothing so far"
Nadelen: "Our luggage did not make it in a 2nd flight. We had to fill out many many many oaoers st Odessa airport It took 1,5 hours & our ride to hotel did not wait for us & left. Some other taxi driver gave ya a ride & charged ys $50 rather than $20 that ya the cost of our reserved ride. When we got to our hotel, we had to pay $20 for the transfer to hotel even though he left. Now we have no toothbrush or any change of clothes & hopefully we will get our luggage tomorrow after 2pm"

Nadelen: "Il a fallu courrir pour attraper l'avion aucune information assistance pour trouver la porte C et mon bagage a ete perdu"

Nadelen: "Food was ok. Flight was delayed."

Voordelen: "Timing flight people working very nice and hospitality"
Nadelen: "Na"

Voordelen: "Staff welcoming and courteous. Flight nice and quiet"
Nadelen: "Nothing"

Nadelen: "The worst airline, customer service ever"

Voordelen: "Staff very welcoming"

Voordelen: "Very friendly staff"
Nadelen: "All was well"

Nadelen: "I remember a time when these flights had entertainment on them..."

Voordelen: "Everything was excellent"

Nadelen: "Our flight was cancelled at the time we were suppose to board. We had to find another flight via Istanbul and got to our destination 6 hours late. Won't use Kayak again."

Voordelen: "I would suggest to make up some how for my lost as I had other problems derived from missing my United Airlines but so far every body has been very understanding. For example selling me a new ticket at a special price or with some benefit - I WILL NEED TO FLY TO VIENNA AND KIEV AGAIN WITHIN 6 MONTHS - otherwise; I doubt I would ever buy a Austrian plane ticket again. I AM FLYING ON POLISH AIRLINES RIGHT NOW OCT 25TH."
Nadelen: "When I try to make the change of itinerary on Austrian Airlines on the selling web page, they told me to contact the Austrian Airlines, so I did. The Austrian Airlines lady who told me that I would just lose my tickets and that I could not even pay a penalty to avoid such thing, was very VERY RUDE!! As the Austrian Airlines did not offer me an option but losing my plane ticket,"

Voordelen: "The crew was very attentive, generous and courteous."

Nadelen: "Le repas"

Voordelen: "Bon vol pas secoué"

Voordelen: "Very organized airline. Friendly staff."

Voordelen: "Excellent service."
Nadelen: "Somewhat expensive for Vienna - Brussels one way route."

Voordelen: "No complaints."

Voordelen: "Heel vriendelijk personeel."
Nadelen: "Twee uren vertraging voor een heel korte vlucht naar Brussel door technisch deffect."

Voordelen: "Good airline"

Nadelen: "They seats were cramped and didn’t have a lot of cushion. The BBQ chicken lunch was not good. There needed to be more frequent water available"

Nadelen: "The food offering"

Voordelen: "No problems. I was satisfied"

Voordelen: "On time"
Nadelen: "Nothing"

Voordelen: "Good crew"
Nadelen: "Premium economy wasn’t as good as others"

Voordelen: "The food was great and the staff were excellent."
Nadelen: "The entertainment selection was limited and there were no live channels - just prerecorded content"

Voordelen: "Door sneeuwval vertraging bij de start waardoor vervolgvlucht niet gehaald. Bij landing bleek omvorming al geregeld te zijn"

Voordelen: "on time polite staff comfortable flights with free coffee"
Nadelen: "charging for bags"

Voordelen: "Aisle seat"
Nadelen: "Nothing was complimentary"

Voordelen: "Seats were comfortable. Nice crew very friendly and attentive"
Nadelen: "No in flight entertainment, but nice overall flight. Would do it again"

Nadelen: "Only one free soda. Beer and wine for a fee."

Voordelen: "Pleasant crew"
Nadelen: "Boarding was shambolic and the 737 is not as nice as the new A320 in terms of comfort or amenity. Boarding was all over the place - and the gate agents clearly need extra people around for a full flight. One person for 170 ppl didn't feel right."

Nadelen: "They only offered tea and coffee for free as a drink and nothing anything more, and were not kind at explaining this."

Voordelen: "No entertainment. Food not part of basic deal. But was both no problem for me because it was a short flight. On both points I rather would say: N/A"
Nadelen: "Chairs were narrow and not so comfy."

Voordelen: "Plane was quite empty"
Nadelen: "Plane wasn't in the best shape"

Voordelen: "I am vegetarian with no egg fish or meat. I didn't get any choices"

Voordelen: "They were very accommodating to alternate diets. All staff were very friendly and helpful"

Nadelen: "I paid for internet but it never worked"

Voordelen: "On time...and the staff was great"
Nadelen: "Seat cushions"

Nadelen: "The seat next to me was open and they moved someone over next to me."

Nadelen: "This is my first international flight that didn't include complimentary beverages. No free wine or alcohol, and only ONE complimentary beverage on the entire 9 hour flight! They only came around ONCE with the beverage cart! (and this was like an hour and a half before they served dinner, which didn't include a drink). They also only came around and offered water ONCE on the flight. Normally this would be every 1-2 hours. Also, the flight was delayed by about 2 hours, and they didn't make an announcement until we were about an hour late. Thankfully, I was getting updates from Kayak, or else I wouldn't have even known we were delayed."

Voordelen: "Legroom"

Nadelen: "Not water for children."

Nadelen: "Missed connection was re-routed by United directly to FRA"

Voordelen: "Once again the atmosphere was terrific. The cleanliness of the plane was good. The staff was awesome."

Voordelen: "Delicious food"

Nadelen: "I have already answered this question. Enough."

Voordelen: "Crew and plane good. Friendly and English was excellent."
Nadelen: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"

Nadelen: "Seats very narrow and tight."

Voordelen: "Smooth flight with friendly crew"
Nadelen: "Small plane"

Nadelen: "Out of all the staff on board they did not give me and a few others those blue customs form, so we made a huge line and when we got to the agent he told us we had to go all the way around fill one out and then come back. The attendants new that those were necessary why so many yet not one made sure we got them lousy service. I wish we got a crew that wasnt so insecure and cared more about providing a good service instead of caring so much over their appearance. I rather have good efficient staff what they look like doesnt matter to me."

Voordelen: "Friendly crew"
Nadelen: "Zero leg room, no overhead compartment space. Pinned to the wall in my window seat by an over weight Swedish man sitting beside me. Horrible flight !!!"

Nadelen: "In toilets there was no paper"

Nadelen: "A very dishonest experience. The booking never made it clear that I was not allowed to check my suitcase and I had to pay € 70 extra both coming and going and thereby paid 1 1/2 times more for my suitcase than for my ticket. I am very disappointed to be 'tricked' in this way and consider it a very dishonest business practice."

Voordelen: "Quick flight easy on and off."

Nadelen: "SAS has one of the worst boarding procedures and not enforcing it. Flight was delayed an I almost lost my connection in CPH. and it has the narrowest legroom of all Star alliance flights. my flight from stockholm was delayed and there was a massive queue at border control and no SAS or CPH airport staff to organise to get PAX through faster so they dont miss their connection I had to fight my way through the queue otherwise I would have lost my connection"

Voordelen: "Everyone was friendly and helpful."
Nadelen: "Would have liked more options for Movies."

Voordelen: "Nice crew"
Nadelen: "The flight is very noise they never turn off the lights and close the windows so it's very hard to try to sleep."

Voordelen: "Everything was good"
Nadelen: "Everything was good"

Voordelen: "Good more of the same."

Voordelen: "Passenger"
Nadelen: "Not much talk from captain about local weather and time."

Voordelen: "Was upgraded to business class"

Nadelen: "Crew service is very poor Flight cleanliness was poor Food served was very low quality Inflight entertainment was very basic"

Voordelen: "My seat did not recline."
Nadelen: "That the staff didn't seem to think it was a big deal."

Voordelen: "The biz class seat and bed"
Nadelen: "The olives in the salad."

Voordelen: "Too cramped"

Nadelen: "All was great"

Nadelen: "I cannot think of anything to improve except for serving more polish traditional foods."

Voordelen: "That eventually I made it to Tokyo via Qatar airways."

Voordelen: "Plane was newer and the cabin crew were courteous."
Nadelen: "Gate people suck. I can’t even describe how rude and useless they were. There was a lot of them and none of them would have been better. I also was almost bitten by a large pit bull while waiting to board the plane."

Voordelen: "Finally good seats"

Nadelen: "The loading was a mistake. We were bused out to the plane but they didn’t start until the planned 30 mins before departure and it took 90 mins so we left over an hour after we were scheduled. Landing so late that a number of people couldn’t make their connections"

Nadelen: "Polish airline Should not be allowed to fly tomUs"

Nadelen: "Give more informations if there is any problem or schedul"

Nadelen: "My luggage was lost."

Voordelen: "Crew was very welcoming and helpful"
Nadelen: "Drinks serving could be more frequent. Food serving to have some options. Seats were somewhat not comfortable for tall people as they were lacking head support."

Voordelen: "Service excellent"
Nadelen: "Late flight"

Voordelen: "Very friendly crew , free beer"
Nadelen: "being 100% on time with take off"

Voordelen: "Everything went good. Thank you."

Nadelen: "Nous avons embarqué à l heure mais ensuite nous avons dus attendre plus de 20min pour attendre la connection de deux passagers"

Voordelen: "Nothing"
Nadelen: "Have the plane on time"

Voordelen: "Very well organized airport, very easy to get to the gate for transfer."

Nadelen: "LOT flight delayed 2 hours. Arrived too late for last leg home. We are out $400 and now have to buy train tickets."

Voordelen: "New plane with charger available at every seat even in the economy class. Clean interior, polite crew"

Voordelen: "Roomy"

Voordelen: "Je n ai pas réservé ce vol et je ne l ai pas pris!!!! Calmez vous!"
Nadelen: "Quand vous avez un bug corrigez le au lieu de tourner autour du pot!"

Nadelen: "The boarding and flight were late"

Nadelen: "1- Tight seats for three big adults in a row of three seats especially for an 8 hour flight! 2- I don't eat pork. Most of the food was pork or mixed with pork even the salad! My options were very limited thus I wasn't well fed."

Nadelen: "need to move away from stereo type attire and serve the customer"

Voordelen: "Crew"
Nadelen: "Boarding process was terrible, delayed for 3 hours and I have missed my other flight"

Voordelen: "like the team .drinks.food.the gift . confort .place .slept very good . thank you very much for service"

Nadelen: "Limited leg room and cramped quarters when person in front of you leans back."

Nadelen: "They kept changing departure time from Warsaw to Lviv , and totally we were stocked at airport for 4 hours. Lot didn't provide any drink or food, and also they didn't give us any information about our flight, they just ignored us. We were very frustrated, our kids were hungry and thirsty but nobody from LOT company didn't care about it. They even didn't say "sorry " . I will not recommend this airline to my friends or to somebody else, just be careful with this airline."

Voordelen: "Flawless boarding, on time, nice crew."
Nadelen: "Had to wait on the runway for ground services at destination, but for a very short time. The route is bussed at both airports."

Voordelen: "Les vols à l’heure, l’ensemble du voyage qui globalement bien déroulé"
Nadelen: "Aucun divertissement en français dans l’avion qui était pourtant neuf et dernier crie. Les films en japonais, bref à revoir."

Voordelen: "The airplane is 737 dream liner Bombardier and is well ventilated and operated smoothly. Looks very new. Flight staff are excellent."
Nadelen: "The layout of the airport is not conducive to walking around before boarding. Could not use the airport lounge as a result."

Voordelen: "On vote pour le thème magnifique merci beaucoup"

Voordelen: "Crew was friendly and helpful and spoke English. They kept bringing hot food. They found us a bottle of water because we wanted more. In flight screens had a lot of good content."
Nadelen: "Flight was very long and you are encouraged to stay in your seat all the time. They only offered 1 brand of free beer ha."

Nadelen: "seats were very uncomfortable"

Voordelen: "Flight was delayed for 2 hours, and there was not much information for how long and why"
Nadelen: "Lack of information"

Voordelen: "Sparkling water"
Nadelen: "LOT lost my bag!!!"

Voordelen: "Scheduling"
Nadelen: "No food options without meat Food options.they didn’t let me check in in advance. Said there was a technical orooblem. They also didn’t let me choose a special meal in advance or save my selections. There was no option on board without meat. Unacceptable."

Voordelen: "The flight was on time and the crew was great"
Nadelen: "All of my bags got left behind. We landed over 18h ago and there is still no information about them"

Voordelen: "Agréablement surprise qu'ils aient pris le risque de retarder le vol WAW - KRK pour attendre des passagers, même si du coup nous sommes arrivés quelques minutes plus tard que prévu à destination."

Voordelen: "Du personnel navigant très agréable et à l'écoute. Et un bon point supplémentaire pour le repas (;"

Voordelen: "Staff was great and responsive"

Voordelen: "Overall very good - no complaints. LOT is comparable with Lufthansa and KLM (the airlines I have most experience with) in terms of service and space. Boarding in Warsaw was chaotic - no announcements it just sort of started, I was in Zone 3 but there were only lines for Zones 1 and 2. The usual Central European pushing into the line. Flight was nice, smooth and good service. Leg room is limited but that is to be expected on any airline and flight. Would fly LOT again happily. On time, Captain made regular announcements. I arrived safely, as did my luggage. Can't wait for the direct service between Chicago and Budapest."

Voordelen: "Ik kan eigenlijk niet echt objectief een beoordeling geven want ik werk voor deze maatschappij dus vind uiteraard alles fantastisch (behalve het salaris haha)."
Nadelen: "Niets!"

Voordelen: "Plane is comfortable"
Nadelen: "Crew is not very friendly. Security personnel downright rude"

Voordelen: "The VEG meal (non-dairy) I was served was fresh and delicious to eat. Flight attendants pleasant, professional and service-oriented. My luggage made it to NYC/JFK without any problems."
Nadelen: "In-flight entertainment offered a very conventional set of movies from which to select."

Voordelen: "Without any note all passengers were required to pay for their baggage, same price either it was 10 or 20 kg. Nobody send any information before about this extra payment!"
Nadelen: "The airport wasn't ready to except foreigners. The personal at customs hardly could communicate in English, always switching to Polish. The custom officer forgot return transfer ticket. So, I had in no time to ask at the check point tofi s my name in the list and give me another tickets. It was very stressful."

Nadelen: "Expect flying without delay"

Voordelen: "Smooth plain driving"
Nadelen: "Diner meat to spicy, poor breakfast meal,"

Voordelen: "Professional personal from the check-in desk and crew on the bord. It was easy and very quickly Yo get to warshava from Lviv. Thank you"
Nadelen: "I like everything! No dislikes!"

Voordelen: "Older aircraft had not as narrow seating and was more comfortable."
Nadelen: "Boarding que at Warsaw is a mess."

Voordelen: "The aircraft in general was newer and all the screens were working and clear."
Nadelen: "The lowest volume was almost too loud for comfort on the entertainment system for headphones. The seat has no cushion left."

Nadelen: "There was a delay at Warsaw Airport for almost 3 Hours I arrived home 2.00 Am I missed a family wedding that night"