The airline ran late and I almost missed this connecting flight to LGW. The airline didn't act very sympathetic to my situation. I wished that didn't happen as my experience I'm sure would've been much different.
worst boarding experience ever, the agent would not allow family boarding. was super rude and would not provide his name.
Voordelen: "Smooth flight. Perfect service."
Voordelen: "Everything except the delay"
Nadelen: "No delays, took bag crew forever to load the plane, they were extremely late....waited over 35minutes"
Voordelen: "The crew was friendly. Baggage arrive safely. But the repeated commercial interruptions trying to sell things made me wonder if it was commission based - a nap was not possible from the announcements but you could buy things duty free. I am glad it was a short flight. A new plane."
Nadelen: "There are no queues. A free for all to load and unload the plane. If you are looking for Swiss order, look elsewhere. Nothing is free, not water (1.5 euro) or any other beverages or anything else. We paid double what the flight should cost to not even be offered water. The seats were lightly padded to maximize seats. There was a small amount of leg room but some. No power outlets, wifi or media. The worst aspect is I bought a flight on Baltic Air from Tallinn to Riga and had the price from Riga to Paris on the next tab on kayak. I bought the ticket from Tallin to Riga then flipped to buy Riga to Paris only to learn it was a bait price. The price was actually $200 more. Baltic would not refund the first flight (within minutes) so we were stuck to either walk away from our 2 tickets to Riga or pay the bait and switch rate. We begrudgingly paid 400 (200 each) euro MORE than the initial price shown so we could fly out of Riga back to Paris (to be back in Paris by Jan 7). A non alcoholic beverage, a small snack, and power access would be helpful. Ground crew helping with order would be helpful. I was shoved and run over trying to get onto and off the plane. It is the wild west of flying except the plane is new...oh, and it is 30 euro if you do not check in online ahead. But you will still need to stand in line to check a bag (where they can issue you a boarding pass)."
Nadelen: "Free water ! On a 2+ hours flight, it’s scandalous to have to pay for a glass of water. Also, your cabin crew was inexperienced (but trying hard, credit to them) and understaffed. And the flight was late."
Voordelen: "The crew, plane and airport was great!"
Nadelen: "Part of our luggage was disassembled and not delivered to the final destination."
Nadelen: "Sēdvieta neērta un nepiemērota gulēšanai."
Nadelen: "One Toilet for a full plane with 150 passengers...."
Nadelen: "At least a complimentary glass of water or juice in Economy."
Voordelen: "Arrival in time"
Nadelen: "Compartment for hand luggage was full, no space"
Voordelen: "Big space to front seat"
Nadelen: "offer drinking water"
Voordelen: "Very nice plane and we left on time and the flight was very smooth."
Voordelen: "everything was good enough"
Nadelen: "I would like a meal and drinks on the board"
Nadelen: "Baggage was broken and two items inside also broken. Was overcharged for baggage."
Voordelen: "Small compliment from Air France was lovely and unexpected"
Voordelen: "Helpful crew"
Nadelen: "Short flight and unmemorable (that's a good thing)"
Voordelen: "Absolutely nothing"
Nadelen: "There was a sceen right before my eyes telling me how much time of the flight was left. Even if I wanted to be unaware of the information I could not because as I mensioned it was right before my eyes. I was aware of almost every minute of this flight....found it hard to let go and just let time pass"
Voordelen: "the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least."
Nadelen: "the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost"
Voordelen: "Newer plane for this stretch."
Nadelen: "flight was delayed, missed connecting flight. new flight they gave me was also delayed, almost missed connecting flight again"
Nadelen: "The passage through Riga airport was terrifying. We arrived from St. Petersburg 6.35 and we left 7.20 to Paris (passengers in transit). We explained at the checkpoint that we had a few minutes, but they controlled us several times until we had to throw several liquid items. In St. Petersburg they had already controlled us, without problems. In short: a sad experience in Riga, which does not speak well of this country: Latvia."
Voordelen: "Did not have food, so not able to rate that. Comfortable for sure! Plane ain't that big and one side had only 2 seats next to each other."
Nadelen: "SEVERELY DELAYED"
Nadelen: "This is an airline that has perfected the art of nickle-and-diming customers. One example: I asked for a glass of water. The smug flight attendant told me, “We only sell bottled water,” with a look that dared me to complain."
Nadelen: "bag measure frames in Riga airport used for aB are smaller than in most airports, as a results we were asked to check some bags in at the last moment. we have had connecting flight through Riga with two hand bags. lets call them big and small. judge by yourself: flight, aircraft, small, big ->Riga CS3, on board, on board Riga-> DHC 8-400, on board, check in ->Riga DHC 8-400, on board, on board Riga-> CS3, check in, check in as you see, the same bags on the same aircraft were allowed or disallowed by the same company based on weather one flies to Riga or from it. i believe there is absolutely no purpose for doing last second interruptions of such kind"
Nadelen: "I needed to cancel the flight a month before, and I got no refund"
Voordelen: "We arrived safely. Bilingual staff."
Nadelen: "The seats are worn and creek with every movement. There is very limited leg room even for someone who is short. When the person in front of you leans back it is impossible to reach your hand baggage or do anything but lay back in your seat. The landing was safe but not at all comfortable."
Nadelen: "In Stockholm they denied my boarding to Riga and Moscow as they told me that I need Shengen visa. When I was buying ticket I wasn't informed that I need to have Visa. I always travel through Europe with layovers and never have this issue before. I had to buy another ticket straight to Moscow and wait in the airport for 8 hours. I ask to reimburse me half of the price of this ticket."
Nadelen: "I was flying transit, but I had to go through the check-in in Paris. At the check-in they started to make problems about my carry-on luggage. I had just two flights from the United States behind me and no problems at all and suddenly I can't fly with my carry-on luggage? I didn't like the AirBaltic check-in service."
Voordelen: "It got me from point A to point B."
Nadelen: "Seat was uncomfortable and next to an odorous toilet."
Voordelen: "Food was good, flight was on time, boarding quick"
Nadelen: "Aircraft was incredibly dirty."
Nadelen: "surprised i had to pay for coffee"
Nadelen: "Who charges for coffee, jeez"
Voordelen: "It was very easy to print boarding pass."
Nadelen: "The scanners did not accept my boarding pass. 40% of the passengers had to have boarding passes reprinted. It was chaotic."
Voordelen: "The equipment used for the trip to latvia. the cs300 was superb and I enjoyed my seat. It was comfortable. The boarding was quick and efficient. spacious and quite lovely. the food was ok . i enjoyed the grilled pork."
Nadelen: "the customer service rep stopped only me, the only black man travelling from riga to russia and was scrutinizing my passport for some long agonizing minutes. My russian visa is in the passport and updated and quite visible to see on the third page of my passport and being from Grenada I am able to travel to latvia visa free for up to 90 days. I stood there whilst others walked past me and went to the aircraft. that sucked. may 09 2017 at around 9 am."
Voordelen: "Flight was on time which was surprising given a late snow storm in Tallinn."
Nadelen: "The flight was fully booked, and the system re-assigned seats for a number of passengers. This created confusion as passengers arrived to their assigned seats to find other passengers in the seats. There also appeared to be a miscommunication between the crew as some crew members said to passengers whose seats were taken they should sit anywhere, whereas other crew members tried to get everyone back in their assigned seats. This was frustrating. Also the overhead bin lockers are very difficult to open"
Voordelen: "Quick boarding once the plane finally arrived. Planes are new."
Nadelen: "Flight was delayed approximately 45 minutes as a result of late arrival of aircraft - surprising since it was a morning flight.. I am 6ft2, leg room is VERY tight. I slept most of the flight so cannot speak to food or entertainment. Watch out for the fees! 5 euro per leg for a seat assignment 60 euro to check bags."
Voordelen: "Moved up to First class section."
Nadelen: "No refreshments"
Voordelen: "New Planes, crew"
Nadelen: "Entertainment cost !!!"
Voordelen: "Fine, left on time, short flight."
Nadelen: "No complaints"
Nadelen: "I tried to check in on my phone and the app did not allow me. The only way was buying lunch in order to move on with the check in process. I decided to get to the counter and the person charged me US$ 35 euros only for checking me in (even though their app had problems to check in). They charged me in total US$ 100 for checking in and checking my luggage. The service was terrible, especially from the person at the counter. In addition to all that, my luggage did not arrive to the final destination and was lost for an entire week. Every time I called the airline, they were charging me per minute even though they were the ones who lost my suitcase."
Nadelen: "A free cup of tea or coffee would have been nice on a flight almost 2 hours long"
Nadelen: "After barely making too tight a connection, all food and beverage needed Euros or European credit card. My Visa wouldn't work. Finally after I broke down (blood sugar way too high) the stewardess gave me a glass of water. Never will I use the money grubbing airline again"
Voordelen: "Clean and modern airport in Riga Baggage well handled on connection"
Nadelen: "Riga to vilnius delayed 2 hours"