It was not communicated in advance by the airline, but we needed a PCR test before boarding.
Voordelen: "Smooth and simple. Great flight!"
Voordelen: "No stress at all. Friendly staff."
Nadelen: "Entertainment was terrible. Only a few movies to choose from. Spent the whole flight watching the planes route."
Voordelen: "It was okay, I mean, for a short-haul flight, nothing more is required. Except for accuracy."
Nadelen: "They should finally replace old ATR-72."
Voordelen: "Super comfortable the seats and staff"
Nadelen: "Nothing it was great."
Voordelen: "The crew on board was helpful, but they can hardly make up for company’s atrocious policies."
Nadelen: "They made me pay $70 for my carry on luggage - the very same one that I didn’t have to check in on my way to Zurich. The company has obscure luggage policies that could easily qualify as hidden charges. I will do everything I can to avoid flying with Air Serbia in the future."
Voordelen: "Crew was good, short flight on an older aircraft, everything was fine"
Nadelen: "Bags got left in Belgrade transferring from Helsinki despite this flight being delayed 30 mins, unsure how that happens..."
Voordelen: "Crew was great. Seat was as expected. Could use a seat pad as they get worn out after a few years and I have to sit on my blanket so my legs don't fall asleep"
Nadelen: "More movies and TV shows please!"
Nadelen: "My booking reference code was delivered too late so I missed the check-in time and therefore missed the flight"
Voordelen: "Fast service, kindness."
Nadelen: "They should finally get rid of these old ATR-72 and replace them with some newer aircraft."
Nadelen: "Snacks on the plane, comfort"
Voordelen: "The crew was friendly."
Nadelen: "The boarding in Belgrade for the Belgrad-Brussles flight was delayed and a mess, but they blamed it on air control issues over Germany,"
Voordelen: "Crew is fantastik,Dana is the best"
Voordelen: "I was amazed with leg room for all regular economy seats, I'm tall guy and constantly have problem with leg room but here I was pretty suprised."
Nadelen: "Free you get small bag of pretzels and glass of water.. Everything else you have to pay. Same as in low cost companies but with ticket price of regular one."
Nadelen: "No entertainment equipment, video or audio."
Nadelen: "Paid the ticket and check in luggage at Opodo but was informed at the counter that luggage has not been paid for. Denied checking in luggage despite having a printout saying it has been paid for. “The luggage is not in our system” was the only response."
Voordelen: "We received a voucher for food during our 4+ Hour delay before boarding on air serbia to Belgrade. Once we arrived in Belgrade, we stayed in the business suite before our flight and was provided with food and couches to relax on before our next flight. Also, on our connecting flight to athens, Aegean airlines was very professional and really wish I would have used their service instead of air serbia."
Nadelen: "Air serbia did not tell us why there was a 4+ hour delay to belgrade. Once we arrived in Belgrade, we had to wait 9+ hours for our connecting flight to athens when we were only supposed to have 2 hrs layover. Once we boarded the plane to athens, the workers at the airport had no clue were our luggage was and a lot of things were miscommunicated between them. They were very unprofessional and some of them were very rude. They had plenty of time to move our luggage to the next airplane, but too careless to do that. So now we have to wait a couple of days to get the rest of our luggages. We also missed our train ride in greece because of air serbia and had to pay for another train ticket and did not receive a refund"
Nadelen: "Unable to check in online. Didn't accept credit cards forced to wait in serval lines to pay for luggage. Long waiting lines. Don't offer water on plane. No information given about luggage and being forced to pay for a seat fee. No information on connecting flights. Most uncomfortable plane and horrible experience."
Nadelen: "The check in process was a mess was forced to wait in multiple long lines with the worst, unprofessional, disregarding, condescending staff to check in and then another line to pay for luggage. They also force you to pay an additional "seat fee" even if you don't request a specific seat. Horrible customer service, zero regard for customers. Waited in shuttle for 45 minutes before being taken to plane. My air conditioner fan for my seat was completely broken but had to pay for that seat as well. Avoid at all costs. Worst airplane very old and run down. Also the staff for Vienna airport is who you have to go to to pay fees for luggage and THEY ARE THE WORST TO DEAL WITH. Would avoid this airline at all costs."
Nadelen: "Couldn't log in online because site wouldn't accept any of my credit cards. Got up early to check in at the airport, discovered I was logged in... After all that, the airline changed my seat without warning, moving me from the window seat I selected (and paid for) to a middle seat. Where did they get the idea I would think that was OK? Then the flight was delayed, almost missed my connection. Boarding and exiting the aircraft were zoos. Eminently unrepeatable."
Voordelen: "Seating was excellent good leg room for a tall person like myself. Service on flight wad great. Boarding and checkin were a bit of a mess but were quickly resolved"
Voordelen: "Onetime and efficent"
Nadelen: "Too hot temperature inside te aircraft. Seats uncomfortable"
Voordelen: "Timeliness, cleanliness and comfort."
Nadelen: "Inflight duty free closed too early."
Nadelen: "Same moves for months.no new choices Small sandwich for lunch, not near Seet in front of me broken an d. In my nees"
Voordelen: "Crew was extremely nice and helpful."
Nadelen: "the Air Serbia magazine was the only entertainment available."
Voordelen: "New plains, great crew, on time. Quick check in, great price."
Nadelen: "Sandwich was small but in Swiss I got only an ice cream on the short flight like this, so that seems to be OK."
Nadelen: "The fact that, although the card said it was the same company for both flights (two-legged), I could not get a boarding pass at check/in for both flights, for both the outbound and return journey, and had to go through customs and border control twice just to get a new boarding pass each time. Leg room can be better, even with the extended legroom space."
Voordelen: "I requested a special meal. It wasn't delivered. I had called Air Serbia days before my travel to confirm that, and the lady said it was. Unfortunatley, there is no way for me to lookbthat information online. Even the gate agent wasn't able to look that informationmout, and told me it will be there. I simply had to go with 'belief' that my special meal would be there. They did not have any other options . The food they served was so unpalatable that I threw up. I threw up in a plastic bag, as opposed to a barf bag. I didnt have time to get it out from the seat pocket. When I called the flight attendant for assistsnce, she was so rude in pointing that I should have used the barf bag and not a plastic bag. Very unempathetic. They did not check on me after that. The flight was so hot, and too crammed. Old plane. The entertainment was unentertaining. I would never fly this airline again."
Nadelen: "No enerertainment and no food."
Voordelen: "A short connection"
Nadelen: "Not possible for online check-in"
Voordelen: "Service was friendly and we were served drinks and a sandwich. The view from the window was good. Arrival a bit before scheduled time."
Nadelen: "It's a bus transfer to and from the terminal and the boarding bus transfer takes too long to load. I don't like the passport checks at the boarding gate - inefficient and inconsiderate."
Nadelen: "They saying it's internet connection during the flight,when you pay for the internet the only option what you can choose is to watch how's your MB goes away and you are not able to open anything.Very good job Air Serbia,never again with you!!!"
Nadelen: "My luggage was lost."
Voordelen: "Le micro sandwich"
Nadelen: "Vol au départ de Beyrouth pour destination finale Paris avec escale à Belgrade. Premier avion au départ de beyrouth prévu pour 4:05 qui décolle avec 1 heure de retard. Arrivé à Belgrade vers 7:00 on nous fait attendre jusqu'à 8:00 pour nous dire que le prochain avion décollera a 10h alors que l'heure d'arrivé à Paris cdg était prévu pour 9h. Arrivé à Paris à 12h45 : Valise introuvable"
Nadelen: "Very very bad landing in split and i didn't find my luggage Mina"
Voordelen: "Flight was on time, nice plane with lots of leg room, flight was nice apart from near landing. Food was good with a free drink too."
Nadelen: "We were told to go to a desk for boarding car which we walked for some time to get too and were then told to go to the gate and they would give us a boarding card then. Much walking for no reason. They need to communicate with each other and customers more."
Voordelen: "Very responsive and real meal for short flight!"
Voordelen: "The seat, flexibility were great..and food are tasty and delicious"
Nadelen: "The crew was not friendly for the flight to Belgrade"
Nadelen: "It took 1:40min to go through the boarding process (drop luggage, get boarding pass). The actual flight is 1:20min. Total incompetence and lack of speed. This is how they worked it...They try to board multiple flights off the same counters. You stand in line for 1 hour and no movement happens- literally!?Then, since the next flight is about to be delayed - they announce for you to stampede forward, to make your flight. Then the process actually begins and 20min later and some bureaucracy on extra luggage you get your pass. Then you run through passport control and security, exhausted and frustrated (as was everyone else). Etihad should instruct Serbian Airlines in which they invested, how a plane (s) are to be boarded. After all it's over 100 years since the first commercial flight took place, its not that much of a mystery any more:)"
Voordelen: "The price"
Nadelen: "I had to run as fast as I could to catch my connecting flight in Abu Dabi. Online it said I had a 1.5 hour layover but when I arrived I had 7 minutes to get to the other side of the airport. They also lost my luggage."
Voordelen: "Attentive crew, decent business class amenities, food was hit and miss. The selection of domestic wines and spirits was okay."
Nadelen: "The incoming flight was delayed until next day, with no effort on behalf of Air Serbia to communicate this. No space left for reproach, no effort of any kind of compensation. Once on board, the staff were great and did their best to accommodate this business traveller. The return flight was standard on terms of food and service, nothing special, nothing bad. The checking was another story, with lots of confusion and missed opportunities to make a difference. Mixed bag, overall."
Voordelen: "Flight crew are nice, reasonable service during flight"
Nadelen: "The flight was delayed at Rome, so the stop at Belgrade was short. Luggage did not arrive with the flight, only after two days they arrived to the destination. After two days the luggage arrived dirty and a bag of "Sephora" cosmetic company missing from one of the suitcase."
Nadelen: "The cabin temperature was too warm and we had to keep asking for water to stay hydrated. Not enough drinks were offered. It was a long, uncomfortable flight."
Voordelen: "All good."
Nadelen: "They woke me up for a meal. My bad to forget earplugs or ask for some."
Flight was late, seat armrest was broken and could not go lower than 45 degrees, so had to be up for the flight, leaving me with an aisle seat with no armrest, lots of people bumping into me and no way to try and sleep on a now late night flight.
Completely disastrous as I mentioned before. I will not use this airline again even if they give me the ticket. zero recommended
Pas de wifi gratuit dans avion
Ils nous est demandé de venir 3h avant le décollage, mais Vueling n’a ouvert le guichet d’enregistrement des bagages que 2h15 avant le décollage, et avec seulement 2 personnes pour enregistrer les passagers de 2 avions ! Résultat, nous n’avons pas eu le temps de déjeuner : tout juste de le temps de passer les contrôles, et l’embarquement débutait.
Compro a través de Kayak un billete en primera fila, con priority y con maleta de mano. Me lo cambian de día y me obligan a pagar un diferencial de +178€. Cuando llegan las tarjetas no tengo prioridad, ni asiento ni maleta y tengo que pagar a Vueling 40€ más por la maleta... Kayak me cobró por todo y no me dio nada... Un esperpento... Estoy reclamando pero creo que poco puedo conseguir... Si podéis no comprar en kayak... Yo nunca más. Una vergüenza.
The plane was clean. They did not tell us until we were boarding that masks were required. Most places don't require it anymore so everyone had to take time to dig for a mask. This made boarding rather long. They also started boarding earlier than was advertised. Not sure if it was because of the mask issue. It was a short flight so I wouldn't expect any entertainment. However they charged for drinks or snacks and wanted contactless.
Cleanliness, they could adapt the noise level of the speakers to human ears, and same thing for temperature.
The flight departed a little delayed and we waited for a long time at a cue. The rest is OK, especially the comfort.
j'ai payé pour un bagage a main 40euros alors que c'etait compris avec mon billet d'avion
The whole checkin process was a diseaster! We were flying with Vueling! We had checked in on the app but still had to checkin at the desks with our 10kg hand luggage! The queue for this was 2.5 hours long, with no social distancing in the pandemic (Covid19). When we finally got to the top of the queue, our flight was closing also another queue was opened up! But if we left the queue we were in we would have ended up at the back of a different queue! This seemed pointless to be honest! What could have been done is a bag drop section of the checkin process (Like Ryanair has) it’s much more streamlined and quicker! After all this drama, we only had 15mins to make it through security snd passport control to make the flight on time! It was very stressful and very hot! I was so thirsty that I needed to buy a bottle of water at the boarding gate (to my surprise this small bottle of water was €5- a total rip off! After boarding (which was ok) we were looking forward to a nice cup of coffee on the flight as we usually do! It took the crew nearly 1.5 hours into the flight to get to our seats to serve us! The coffee was dreadful (a hotel type sachet of instant coffee costing €2.60) and a heart burn inducing Turkey, ham and cheese toastie (costing €5.50)! The horrified by the quality! Ryanair is definitely better on food quality, check-in and boarding experience and service, that’s saying something! The flight itself was grand (although lacking interaction from the pilot- which is always nice) it was a smooth flight! When it came to landing it was good but our baggage took nearly 45mins to come out onto the carousel in the terminal! And other delay! Overall I would be giving Vueling perhaps a 2 out of 5 overall! Not impressed!
Nadelen: "Leg room too small."
Voordelen: "Boarding and crew was ok. Aircraft also not bad. But five hour delay with little communication or compensation."
Nadelen: "5 hour delay. Communication"
Voordelen: "Efficient. On time."
Nadelen: "Water, courtesy of the airline. More space, of course."
Voordelen: "+de 3 h de retard..."
Voordelen: "Un membre du personnel qui a voulu compatir ma peine à la fin de ce voyage. Sans eau sans nourriture."
Nadelen: "Aucun divertissement, aucun repas."
Voordelen: "En restant respectueux avec vous, l'heure d'arrivée."
Voordelen: "Compagnie naze à tous les niveaux"
Nadelen: "Alors qu'ils ont toutes les annonces pré enregistrée dans toutes les langues ils ne sont pas foutus de faire les annonces dans la langue d'arrivée ou de départ. Ils préfères mettre en catalan..."
Nadelen: "Make sure you have a ticket with a selected seat or else they will not let you board, they overbook flights very often!"
Nadelen: "I missed the flight and was not allowed to board even though there was time"
Nadelen: "Le vol est parti avec deux heures de retard. Nous avons attendu 1h10 à la porte d'embarquement sans que l'on nous donne d'information sur l'heure de départ re programmée, ni d'explications. Une fois dans l'avion, nous avons dû attendre 50 minutes supplémentaires."
Nadelen: "There was a long delay, longer than the flight itself. In a rush to catch up (or go home) they did not clean the plane before boarding, not even superficially."
Nadelen: "They insisted I check in my carry on because they had a full flight, only to charge me fifty Euros because my bag was a bit over weight."
Nadelen: "For the price it's OK, its a low budget airline."
Nadelen: "There were no real vegetarian options from hot and cold food menu for both adults and children"
Nadelen: "Service mediocre pour les hôtesses à l'accueil lors de l'enregistrement des bagages."
Voordelen: "Rien à dire sur la compagnie"
Nadelen: "Mais par contre vous... !! Vous m'avez annoncé à deux reprises par mail que mon vol était retardé de 47 min. J'ai donc pris mon temps pour me rendre de la gare de Bordeaux à l'aéroport, pensant avoir plus de 2h devant. Arrivé aux portes d'embarquement, je m'assoie pour attendre l'annonce de l'ouverture des portes. HEUREUSEMENT, un policier me demande ce que j'attends, me dit que l'embarquement vient de fermer, que je dois courir. Arrivé devant la porte, plus de passerel, le commandant à était bien gentil de me laisser monter dans l'avion qui décollait 2 min après. Je ne vous remercie pas !"
Nadelen: "We had to wait for someone... Couldn't leave with out them. Departed an hour late."
Voordelen: "Flight delayed almost 4 hours, everything else was fine"
Nadelen: "Flight delayed almost 4 hours, everything else was fine"
Voordelen: "New plane"
Nadelen: "Could not check luggage online so had to pay exhorbitant fee at airport. Boarding at gate was totally disorganized and the attendents didn’t seem to care"
Nadelen: "Seats are like deck chairs with no leg room"
Voordelen: "The crew"
Nadelen: "If your in rows 38-40 you will not get any drink or food as it takes so long for the drink trolly to reach you before landing"
Voordelen: "Je suis une personne handicapée à mobilité réduite et on m'a refuse l'assistance au motif qu'il était trop tard alors que les personnespresschargées de l'enregistrement n'ont pas été rapides il n'y avait une longue file d'attente"
Nadelen: "The flight was delayed for an hour which made me late for where i needed to be"
Voordelen: "La carta de menú y la amabilidad de la tripulación."
Nadelen: "La incomodidad de los asientos."
Nadelen: "Plane boarded early. Then we sat for 45 minutes past our departure time while they did unspecified maintenance on the plane. Poorly organized and chaotic."
Nadelen: "Mesurant presque deux mètres, mes fémurs ne "rentrent " pas. Le vol à été court, heureux de m'en extraire !"
Nadelen: "Vueling staff avoiding the issue of wanting to talk about why they sold more seats than are on the plane — telling me that it was my fault and that I should have checked in online earlier. This, despite technical problems with their online checkin system not allowing me to do so."
Nadelen: "Delayed by almost 4 hours with no communication. By the time we found out we could get a meal voucher it was too late"
Nadelen: "The worst flight in my life"
Voordelen: "Absolutely nothing. My flight was cancelled and I want to be reimbursed"
Nadelen: "How can I be reimbursed. The way we were treated is a shame"
Voordelen: "Aircraft cabin comfornand cleanliness"
Nadelen: "The whole booking experience and costs incurred in our 4PAX booking. Should cost €350 and went to almost €800 when we changed start of trip by one day even though we booked weeks in advance."
Voordelen: "L'embarquement prioritaire, la largeur des sièges et la place pour les jambes."
Nadelen: "Le prix des suppléments bagages"
Voordelen: "Rapide efficace les informations ont été exactes"
Voordelen: "RIEN!!!! TRÈS MAUVAIS VOYAGE"
Nadelen: "TOUT, LE RETARD. LA CONDUITE DE L'AVION. ETC... PERSONNE TRÈS INCOMPÉTENTE AU COMPTOIR DE EMBARQUEMENT.."
Voordelen: "Crew. Extra leg room on first leg."
I had to pay 71 euros for my hand luggage. When booking the flight, I could only choose checked baggage. Very annoying!
Tarif attractif mais vol en retard
Je ne sais pas si ça change qqch mais j’ai bcp moins peur et il y a moins de secousses en l’aire avec eux qu’avec une autre compagnie. Je ne prends que Ryanair si je sais le faire. Dommage que juste pas ne petite TV pour suivre le vol.. ça occupe quand même 😊
They considered my small backpack as a second piece of luggage and made me pay 45 euros as an extra charge. I had a small bag (40x25x20) and this small backpack, which was like a handbag. In the first flight they accepted this without any extra charge. On this flight they did not. I had to pay and now they should send me an invoice by mail. Please can you look after this? I need the invoice, for my re-imbursement. This policy by RyanAir is unfair. They say one price, but then it is another, and much higher!
Deux voyages en deux mois, et chaque fois 2 heure de retard!
Retards, changements de porte, queues interminables, la plupart des produits (restauration et ventes) est indisponible.
Petits avions, du moins, moins grand que le plupart que l'on peut voir. Chose qui ne me déplait pas. Je préfère même, à vrai dire. Je reprendrai sans hésiter, les yeux fermés cette compagnie.
Nadelen: "It is known that RyanAir is not the top class of comfort."
Voordelen: "Crew was very polite and professional"
Nadelen: "Nothing i can think of to be honest"
Nadelen: "Barely any covid measures. Brussels airlines uses staggered disembarking. Row per row. Ryanair still does the usual “every man for himself”."
Nadelen: "Once again, they were late to depart and to arrive..."
Voordelen: "It was ahead of schedule"
Nadelen: "Rude staff, unprofessional"
Voordelen: "Everything about my flight"
Nadelen: "I love everything"
Nadelen: "They need to stop changing the luggage options"
Nadelen: "Stop à la pub pendant le vol. 1h de vol= 1 h de dérangement à essayer de nous fourguer les produits vendus à Bord. Et comme toujours avec RyanAir retard du vol."
Nadelen: "éviter 1h15 de retard"
Voordelen: "The boarding process was efficient. The flight arrived on time. My luggage arrived quickly."
Nadelen: "One crew member could have been friendlier. The seats could be a bit wider."
Voordelen: "Personnel d’embarquement nous parle comme des moins que rien !! Inacceptable"
Nadelen: "Hélas pour ce type de vol on ne peut espérer mieux. Avion petit et plein à capacité."
Voordelen: "Boarded on time, crew polite and friendly."
Nadelen: "Seating cramped and uncomfortable as usual with Ryanair."
Voordelen: "There was nothing that I liked about Ryanair airlines"
Nadelen: "A kiosk center will be easier for check in at the airport. People would not miss their flight or complain about crowdiness. Paying for a boarding pass in absurd. If a person paid for their flight they should not have to pay for a boading pass. The Ryanair App has technical difficulties"
Nadelen: "Bonjour La nouvelle loi concernant le bagage cabine est inadmissible étant donné que le gabarit du sac n’est pas le même au départ de Marseille qu’au départ de Marrakech... le gabarit est beaucoup plus petit à Marrakech donc nous sommes obligés de payer le bagage en soute . C’est inacceptable et honteux de votre part!"
Voordelen: "Tout était bien... Cependant"
Nadelen: "La police douanière a pris trop de temps pour arriver. Ceux qui avaient des correspondances s'inquietaient"
Voordelen: "On était à l'heure."
Nadelen: "Pas de respect de priorité lors de l'embarquemnt. Ils laissent les clients livrés à eux mêmes. L'annonce sonorisée n'a été faite qu'une seule vois, et on s'est trouvé comme les autres non prioritaires. En plus désagréments causés par l'équipage à bord avec le va et vient inutile avec un accent incomprhensible. En général, on était mal servi..."
Voordelen: "I booked and pey 83.5 € and when I want to get a boarding Rayan air get 55€ agin!!!!!! What has happened there?!"
Voordelen: "Excellent pilots did their job very well, despite bad weather."
Voordelen: "L'avion volait."
Nadelen: "Enregistrement chaotique. Pas de possibilité de télécharger les cartes d'embarquement, donc s'impose de payer un surplus de 20£ pour pouvoir embarquer, sans conter que plus de la moitié des passagers étaient dans la même situation, on à dû courir de la zone d'enregistrement jusqu'au service aux clients aller-retour avec toutes les bagages et bien évidemment en faisant des prières pour ne pas rater l'avion. Ensuite, une fois terminé la séance cardio à l'aéroport et passé tous les filtres de contrôle, on est dirigé vers l'aéronef et voilà un autre surprise ; on doit attendre au près de l'avion sur le tarmac... Normalement ça ne devrait pas être grand chose, sauf qu'il y est six heures de matin à London et il fait 5 degrés Celsius à l'extérieur... Oui, ça caille un peu. Aéronef avec un design de base adaptée à la quantité et non à la qualité, fauteuils rigides sans aucun option économique, pas de divertissement abord, même pas un écran et ont ne parle même pas d'amuse gueule sans avoir à recourir à la carte bleu... C'est ma deuxième fois avec Ryanair et cette fois ci ils sont fait des efforts pour se dépasser dans la cônerie... :("
Voordelen: "At first. One too we know the flight was delayed about 30 minutes. Then we got the information that the flight doesn’t go the Brussels but Liège. So from Liège we have to finish the travel with a bus 1 hours 30 minutes to arrive at the airport in Brussels. It’s 11:30 so we have to take a taxi 50 euro to the city."
Nadelen: "The worst was with all these problems, Ryanair didn’t offer any drink or food to passengers."
Voordelen: "Cabin crew very good, lovely flights out and back but food sparse. Lots in the in flight magazine but seemingly little on board. I was v hungry!! Mr O'Leary, love the cheap flights and booking system fine but you could make more money from better food options. Pity."
Nadelen: "Much waiting in line for most of an hour bofore gate opens and incredibly slow inflight food service"
Nadelen: "D’abord aucun service. Les agents à l’aéroport étaient en grande discussion et riaient ensemble pendant que des dizaines de clients attendaient d’avoir leur aide. Ensuite, des frais d’enregistrement. J’ai voulu m’enregistrer d’avance avec l’application (comme la charmante agente de Ryanair m’a dit de faire), mais l’application ne fonctionnait pas, et le site web mobile m’informait que je devais m’inscrire sur l’application. L’agente a dû se rendre à l’évidence qu’elle devrait m’imprimer mes billets. (Comme n’importe quelle compagnie aérienne autre que Ryanair) Ensuite je lui ai demandé où je pouvais enregistrer mes bagages, et elle m’a dit que je n’avais pas à le faire, que je pouvais me rendre directement à la « gate », comme elle m’a dit. Je lui ai répété à plusieurs reprises que je devais mettre mon bagage en soute, que je ne l’apportait pas avec moi, mais elle me disait que tout était okay. J’ai fait la file durant 45 minutes pour me faire dire que je devais aller enregistrer mon bagage. Quand j’ai expliqué la situation au gardien de sécurité, il m’a simplement dit: « Ah. Vous voyagez avec Ryanair? » Je suis retourné au comptoir de Ryanair, pour faire moi-même le check-in de mon bagage, où j’ai eu la surprise de devoir payer 80 euros supplémentaires pour mon bagage et celui de mon conjoint, soit plus que le prix de nos 2 billets d’avion. Une fois ce montant payé, une agente m’a dit d’aller porter mon bagage ailleurs dans l’aéroport, puisqu’apparemment, nos sacs étaient devenus « over-sized ». En chemin, je demande à une autre agente Ryanair qui me dit que mon bagage doit aller exactement où j’étais. Bref, personnel non professionnel, qualité du service zéro, prix médiocre, confort de l’avion moins mille. Pas d’itinéraire, on ne comprenait rien de ce que les agents de bord disaient, ni les pilotes, pas de goûté. Et dieu sait que je n’ai pas eu le temps de manger avant de prendre ce vol. Qu’on ferme boutique. J’espère que cet avis sera lu et prise au sérieux. Considérez la présente comme la première étape de ma plainte auprès de Ryanair, et de KAYAK. -Catherine Desjardins"
Nadelen: "Hidden fees everywhere!! Worst experience ever and I’ve been traveling all month long!!!"
Voordelen: "Off ons time no extras got here quick all I want"
Nadelen: "Was perfect"
Voordelen: "Tout s’es Bien passé"
Nadelen: "Il aurait été judicieux de faire entre les passagers du fond en premier ou les faire entre par l’accès du fond..."
Nadelen: "Le fait de mettre les bagages en soute alors qu’il y avait pleins de places en cabines + les ventes en cours de l’avion + le niveau d’aide du personnel Rayan air"
Nadelen: "Le très grand retard sans aucune explication"
Voordelen: "seul chose positive les tarifs"
Nadelen: "départ de Toulouse vers Berlin avec une heure de retard dans explications ni aucunes excuses ensuite ils ont même pas offert gratuitement une boisson sur le sol où dans l'avion . pour le retour Berlin à Toulouse du retard aussi 20 minutes."
Voordelen: "The flight was good"
Nadelen: "A couple of my families bags were considered large and I have to pay 100 Eu to get them checked. Not even coffee and water are complimentary The staff was curt It took over 25 minutes of sitting before we were underway"
Nadelen: "Le manque d’information concernant les retards des vols"
Nadelen: "Le retard d’1h30"
Voordelen: "On time departure and arrival, crew excellent. Did not try food and there is no entertainment so three stars for what I saw."
Nadelen: "Uncomfortable seats and not enough room to even pick up a bottle of water dropped on the floor. Cattle get more room on lorries. Aircraft was very hot on boarding and the arrival bus did not have any airconditioning and was also very hot."
Voordelen: "The fact that I won’t fly this airline again."
Nadelen: "We were delayed 1 hour on the ground in Dublin. The captain never addressed the passengers and the crew - despite being asked to allow passengers with tight connections to depart first - never allowed this to happen. Insensitive and uncaring. We almost missed a connection that would hav caused us to lose $7000. When the crew was asked to find out if we could make up time in the air they never came back with an answer. Thanks Ryan air - next time take a lesson from Southwest Airlines."
Voordelen: "Rien !!"
Nadelen: "Retard de 4H30 environ, manque d'informations, retardé petit à petit de sorte qu'il est impossible de faire quoi que ce soit d'autre que de traîner dans l'aéroport... Vol prévu à 6H15, à 9H00 (nouvelle heure supposée jusqu'à... 9H00) on nous donne 5 euros de voucher... Je reste avec la même impression que j'ai d'habitude avec cette compagnie : "plus jamais, je n'aime pas être traité comme du bétail" Et puis en général je craque sur les prix évidemment... Des bus (pourris) avec des ailes, ils ne s'en cachent pas..."
Nadelen: "Flight was more rhan 30 min late"
Voordelen: "Fast and effective"
Nadelen: "We had to wait a little on the tarmac with no A/C. Understand they want to save gas but its getting real hot in there..."
Nadelen: "They charged €55 for checking in at the airport, and wasted even more time schlepping between different counters with handwritten paper slips. it would be cheaper and more efficient to just have a mechanised checkin process. It's not clear who benefits from this expensive and annoying rigamarole."
Voordelen: "Rien car le vol n'a pas eu lieu nous concernant."
Nadelen: "Le vol a été manque en raison de l'arrivée tardive du vol RyanAir précédent, sans aucune prise en charge de la part de RyanAir, aucune information fiable ni mesure compensatoire. Mensonges de la part du personnel à l'aéroport de Bordeaux ainsi que de l'equipage."