Le gros point noir : quand on fait le check in en ligne, les places sont attribuées de façon aléatoire de façon à ce qu'une même famille soit séparée afin de faire payer très cher le placement si on veut être regroupé. Et ce, avec énormément de places disponibles à côté. Nous étions 3 ,il y avait plein de places à côté mais il fallait payer pr les avoir ce que nous n'avons pas fait.Nous avons donc ete séparés .scandaleux !!!
Ponctualité du vol mais embarquement très long à Helsinki
La réservation du vol est à revoir, après avoir acheter le billet d’avion pour Helsinki, il n’est plus possible de prendre le bus directement de l’aéroport pour aller à Tampere, c’est très frustrant
1h30 de retard ! Pas besoin de commentaire.
Vol assuré par American Airlines, tout s’est très bien passé, rien à redire
Le vol était à l’heure, le personnel a l’escale était très accueillant, durant le vol le personnel à bord était à l’écoute et très serviable souriant, tout s’est très bien passé merci
Notre fils est très grand et la procédure d'enregistrement des places n'est pas toujours facile pour obtenir un siège adéquat quand on voyage en économique .
Notre valise n'est pas arrivée à Brest. Elle est partie à Biarritz. Nous l'attendons. Cordialement
Impossibilité de s enregistrer en ligne Surbooking Pas de place attribuée Personnel au comptoir désagréable
Enregistrement désastreux à l’aéroport, une heure et demie d’attente, seulement 2 guichets ouverts, des gens avaient peur de rater leur vol.
Nadelen: "Repas gratuit"
Voordelen: "Crew is amazing"
Nadelen: "Boarding process could have been smoother"
Voordelen: "I have flown to hk with Cathay and American exclusively. I wanted to try Finnair because the price was very good for business. I now know why. The food is mediocre. The staff aren’t friendly or attentive. At $2700 it’s cheap compared to CX and AA but I know why now."
Nadelen: "Service, staff and food."
Voordelen: "I liked the window seat."
Nadelen: "They didn’t talk much about the landing card."
Voordelen: "Terrible check in in NY. 3 customer service reps for premium, 1 for economy class. [Flew premium economy to Helsinki and business to Warsaw] arrived late to Helsinki. Had to wait 8 hours. Food on the plane to Helsinki looked like vomit Never again. Afraid that on a way back the plane will be late again"
Nadelen: "Plane was 1 hour late and missed my flight."
Voordelen: "Crew were friendly and pilot did a great job"
Nadelen: "No food and very limited beverage service. No entertainment,"
Voordelen: "Very nice staff. Probably one of the best flights"
Voordelen: "Respect des horaires, gentillesse du personnel"
Voordelen: "Très bien. Bon accueil et à l'heure."
Voordelen: "We where really late and they where very helpfull."
Voordelen: "modern aircraft, excellent service , nice crew"
Voordelen: "excellent service, loads of attention, good gluten free food choices with a finnish twist"
Nadelen: "No food only blueberry juice and water"
Voordelen: "Its a short ride."
Nadelen: "Short ride."
Voordelen: "If you picked the wrong line then check in took 40 minutes, arrive early!"
Voordelen: "Crew is very nice and helpful. Food is just fine."
Nadelen: "Seats are too close and not enough space for my legs. I am 187 (6'2"). No outlets for phone charging."
Voordelen: "Le service. Et le confort"
Voordelen: "We didn't make it to Helsinki so I can't say anything good!"
Nadelen: "Justfly.com screwed up on our reservation and failed to properly ticket our lap child. This caused us to not make the flight! Justfly.com hasn't done anything to rectify this issue!"
Voordelen: "Despite leaving 5 hours late we arrived only 3.5 hours late so cheers to the pilot."
Nadelen: "Flight from dublin was delayed about an hour. Flight from Helsinki to Chicago was delayed almost 5 hours and all they gave us were 8 euro in vouchers which isn't even enough to eat at the airport. Communication on delays was poor and staff was not helpful."
Voordelen: "Finnair lost my luggage on my way to Sweden. However, they upgraded my seat to Business class during my flight home from Helsinki. It was great!"
Nadelen: "You have canceled my flight and you have just sent me an email."
Voordelen: "leg room, service, movie selection"
Nadelen: "the arm rests don't go up, the food was weird. It's nice that they served two meals but both of my vegetarian option meals were cold and unidentifiable."
Voordelen: "Yes, in general I like American Airlines so I was happy with flight in general"
Voordelen: "World best airline since my last flight to Hong Kong. New aircraft with the most confortable and complete flight experience I had in years in economy class. Seat confort, movie selection and quality of the screen, food quality, boarding speed, cabine pressure, all was immaculate."
Nadelen: "They promised an upgrade to premium economy and then they didn't follow through, they lied when they said that row 30 was premium economy, all this felt very very weird. Jacqueline the flight attendant recognised the problem and gave us premium headphones to make up for the error."
Voordelen: "Very simple but reliable and confortable flight. We got clear instructions to get to the next terminal"
Nadelen: "We took off late and arrived even later so we had to run to get to the next plane"
Voordelen: "The flight overall was okey. Pleasant crew."
Voordelen: "Great crew and service"
Nadelen: "Uncomfortable seats. Not only no space to get comfortable but the seats themselves are not comfortable. We had better constructed seats on the hopper from Edinburgh to London. It is unconscionable that long flights are so uncomfortable!"
Nadelen: "Wasn't given vegetarian option for food and don't eat meat."
Nadelen: "It is too hard to carry stuff on the stairs at the airports"
Nadelen: "Could not watch any video on screen. Crew tried to reboot my and my partner's screens but they did not work for the 9-hour flight."
Voordelen: "Crew and entertainment great."
Nadelen: "Big 3.5hrs delay. Missed my connection."
Voordelen: "On time."
Nadelen: "Seats are uncomfortable."
Nadelen: "very little leg room for anyone over 6 feet"
Notice that "this flight is often delayed" would help when booking so as not to miss the connecting flight
flight got out 2 hrs late -for a 6 hrs travel I had to travel 2 days
Everything could have been better, from boarding to the final destination. The plane was at the gate in LAX for hours, but the boarding was delayed by almost two hours. During the flight to Warsaw the crew was mean and impolite all along. Because the flight took off with two hours delay, we lost the connection in Warsaw. When we asked for accommodation at the transfer desk, the lady over there was very mean, and lied to us saying no accommodation can be made because there are no available hotels due to a major festival in the city. That was totally not true, the receptionist at the hotel confirmed that no festival was in the city that week/weekend. Very disappointed about the LOT experience, we have major concerns for the returning flights. We’ll never use LOT again!
Stop using the 737MAX. It's 100% safe but very uncomfortable.
It was more then four hours delay!
Voordelen: "I liked dinner menu. Not so much breakfast...."
Nadelen: "USB not power outlet under the seat was charging my kindle.... why? When i plugged in the light on my kindle was “on” but kindle never got charged up. My seat was not reclining...."
Voordelen: "Nice crew and smooth landing"
Nadelen: "The flight was delayed"
Nadelen: "Give more informations if there is any problem or schedul"
Voordelen: "Fast flight ,crew was good"
Voordelen: "New gate number already established on the live update screen while printed still with old (three flights in three weeks - same airport/airline ad same story). Crew misinforms about the gare number too. Very confusing for the 75-year-old. Luggage lost, entertainment poor, plane late"
Nadelen: "people were nice, other than that logistics poor so work o every aspect"
Nadelen: "Nous avons embarqué à l heure mais ensuite nous avons dus attendre plus de 20min pour attendre la connection de deux passagers"
Voordelen: "The aircraft."
Nadelen: "First and last time on LOT!Boarding and flight crew rude, unhelpful. Flight late, no communication, no info at the gate. No standard communication, no info from the pilot during the flight. When the crew spoke in english or polish it was unclear. No help no info with connecting flight, missed it!"
Voordelen: "How quickly they boarded the flight"
Nadelen: "Not having flight delays"
Nadelen: "We had seats not together. As more of passengers. Only asking to change seats helped"
Voordelen: "The flight WRO to WAW is very short, less than 1h. The seats are comfy and overall the flight is good. They even serve drinks and distribute candy, which is nice."
Voordelen: "Quick Flight"
Nadelen: "Faster service"
Nadelen: "Boarding could've been faster."
Nadelen: "At least one free drink or a small sandwitch on 2 hours international flight would be fair."
Nadelen: "Toronto airport disappointing. We arrived one hour esrly, but the gate the toronto airport told us to go to was broken so we had to wait for over one hour on the plane. Then the plane was moved aside and we walked to the bus that drove us to the airport. No luggage information given airport Toronto"
Voordelen: "Je n ai pas réservé ce vol et je ne l ai pas pris!!!! Calmez vous!"
Nadelen: "Quand vous avez un bug corrigez le au lieu de tourner autour du pot!"
Nadelen: "1h 15' delayed boarding"
Nadelen: "need to move away from stereo type attire and serve the customer"
Voordelen: "On time as I had a connection outbound. All good in the transfer."
Nadelen: "Very Intensive and very cold ventilation!"
Voordelen: "Les vols à l’heure, l’ensemble du voyage qui globalement bien déroulé"
Nadelen: "Aucun divertissement en français dans l’avion qui était pourtant neuf et dernier crie. Les films en japonais, bref à revoir."
Voordelen: "On vote pour le thème magnifique merci beaucoup"
Nadelen: "The sound of the plane’s engine was annoying"
Voordelen: "I liked the plane, smooth landing."
Nadelen: "They lost my daughter’s luggage!Not good since we will only be in Krakow for 4 days!"
Voordelen: "Good food and service."
Nadelen: "Tv is very difficult to see at that distance. Poor choices of films."
Nadelen: "Cramped seating! I was hoping a European airline in a 787 "Dreamliner would be more spacious, no such luck."
Voordelen: "Quick and good service"
Nadelen: "2 hours late !!!"
Nadelen: "In Warsaw they took us by bus in a snow storm in freezing cold. They left us standing on an open bus in minus temperatures for 30 minutes instead of sending a few buses to take us to the plane."
Voordelen: "The flight was on time and the crew was great"
Nadelen: "All of my bags got left behind. We landed over 18h ago and there is still no information about them"
Voordelen: "Agréablement surprise qu'ils aient pris le risque de retarder le vol WAW - KRK pour attendre des passagers, même si du coup nous sommes arrivés quelques minutes plus tard que prévu à destination."
Voordelen: "Du personnel navigant très agréable et à l'écoute. Et un bon point supplémentaire pour le repas (;"
Voordelen: "This time I found an ail place"
Voordelen: "Nice new plane. Desert was some sort of raspberry cheesecake which was great."
Nadelen: "Movie and tv listings could have been a bit better. Only a few movies from the last year."
Voordelen: "Overall, cabin is nice and crew was very attentive."
Nadelen: "Seat in full flat bed position was not as comfortable as one would hope. Boarding process could be improved. SAS lounge was superior."
Voordelen: "We weren't sure what food we would get as eco premium but basically it was the same as business just seated two by two - very good"
Nadelen: "No entertainment at all"
Voordelen: "Comfort of plane"
Nadelen: "Delay for no reason and extra 4 hour layover in warsaw"
Voordelen: "Polite and friendly staff and crew."
Voordelen: "I wasn't late I was running in the airport to couch the flight & they close the bordering they didn't let me in & I have to pay extra ticket & staying in the airport for 20 hours I lost my laggegg they found it after 3 hours. It's really bad. U give us 30 minutes to cotch other flight. I lost money & I lost my vocation because this application it's really bad I felt for the first time I'm Gypsy homeless."
Nadelen: "I didn't like the application which is ( KAYAK ) it should know the person well not cotch the other flight I'm really disappointed"
Voordelen: "Without any note all passengers were required to pay for their baggage, same price either it was 10 or 20 kg. Nobody send any information before about this extra payment!"
Nadelen: "The airport wasn't ready to except foreigners. The personal at customs hardly could communicate in English, always switching to Polish. The custom officer forgot return transfer ticket. So, I had in no time to ask at the check point tofi s my name in the list and give me another tickets. It was very stressful."
Nadelen: "NYC to Warsaw, the flight was 4 hours late no voucher for food. some got it some not. i lost the flight from Warsaw to Bucharest they put me on flight from Warsaw to Vienna that flight was late as well i got to Vienna and i ran to get the flight to Bucharest. i was very tired"
Voordelen: "On time"
Nadelen: "Baggage fee and hot plane prop plane"
Nadelen: "Missed boarding by 3 min"
worst boarding experience ever, the agent would not allow family boarding. was super rude and would not provide his name.
Great leg room and very clean plane nothing could be better 😁
Voordelen: "Everything except the delay"
Nadelen: "No delays, took bag crew forever to load the plane, they were extremely late....waited over 35minutes"
Nadelen: "The flight was late by half an hour and I had to pay 60€ because my cabin bag was 2kg heavier than allowed."
Voordelen: "Clean and neat aircraft with nice crew"
Nadelen: "Find a way to serve at lease water. Some crew members were uptight. Need to be friendly"
Voordelen: "Nice stuff."
Nadelen: "Probably teleportation?"
Voordelen: "Clean airplane nice pretty stewardess in short dress."
Nadelen: "Probably private jet whit hot tub."
Voordelen: "The crew, plane and airport was great!"
Nadelen: "Part of our luggage was disassembled and not delivered to the final destination."
Nadelen: "Nothing in time"
Nadelen: "One Toilet for a full plane with 150 passengers...."
Nadelen: "No information was avSo pick a couple up listen to this device again also right now dictation right now"
Nadelen: "Not mentioned that in Munich I had to change terminal and pass again on security check. If I would have bought some bottles in Vilnius or Riga duty free, I would have had problems"
Voordelen: "The airplane was brand new. The crew was very friendly"
Nadelen: "no food or water in economy - for a 5 hour flight."
Voordelen: "flight crew was amazing."
Nadelen: "Boarding was poorly handled by airport staff"
Nadelen: "Announcement At the airport and the plane needs speak English more clearly. Thanks!"
Voordelen: "Efficient boarding and disembarking."
Nadelen: "Shocked that I need to produce my own printed boarding cards (I don't travel with a printer), or I must produce it on a smartphone. Neither available - I showed my confirmation of check-in on my email and the agent printed my boarding cards. Your idea of asking 32 Euro for a boarding card is &^%(*"
Nadelen: "would not check my bag to final destination"
Nadelen: "When I got to the check-in desk, I was told to get out of line and check in online. It wasn't a big deal, but it would have been good to know that it was necessary to do this so I didn't wait in line for a long time."
Nadelen: "airBaltic has a terrible luggage policy for musicians. They make you pay extra if you want to bring a musical instrument on board, even a violin which fits easily into the overhead bin. It is honestly discriminatory. Will not be flying with them again."
Voordelen: "the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least."
Nadelen: "the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost"
Voordelen: "most of the crew were polite and helpful"
Nadelen: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance. one rude steward (Miks) July 21 Flt. BT444, 18:30-19:50... he just stood there watching me struggle up the outside staircase into the plane with my suitcase... scolded me for bringing suitcase on board, argued with me, etc. (I've traveled the world and this suitcase is always brought on board)... he was not service-oriented or helpful. thankfully, other staff did help... but he left a bad taste in my mouth for this airline."
Voordelen: "staff were polite, helpful, and efficient"
Nadelen: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance"
Nadelen: "The passage through Riga airport was terrifying. We arrived from St. Petersburg 6.35 and we left 7.20 to Paris (passengers in transit). We explained at the checkpoint that we had a few minutes, but they controlled us several times until we had to throw several liquid items. In St. Petersburg they had already controlled us, without problems. In short: a sad experience in Riga, which does not speak well of this country: Latvia."
Voordelen: "They waited for transit passengers Were helpful"
Voordelen: "Did not have food, so not able to rate that. Comfortable for sure! Plane ain't that big and one side had only 2 seats next to each other."
Voordelen: "Flight was short and sweet, no problems to report."
Voordelen: "Easy for my friend and I"
Nadelen: "We were told upon check in that there was a charge to check in. I have never heard of such rubbish in 43 years of air travel. We were told we could check in online but we only had 4 minute in which to do it. We were charged €150 for 5 people. The check in Sgent was sour faced as well. Once aboard the plane (a nice new aircraft) we found the stewardesses sour faced as well. Overall not impressed by air Baltic!"
Nadelen: "An extra fee is charged if you don't check-in online."
Voordelen: "We arrived safely. Bilingual staff."
Nadelen: "The seats are worn and creek with every movement. There is very limited leg room even for someone who is short. When the person in front of you leans back it is impossible to reach your hand baggage or do anything but lay back in your seat. The landing was safe but not at all comfortable."
Nadelen: "The flight was cancelled, so I did not make to the my connection flight with different carrier. I had to reschedule the flight and stay in the hotel overnight. AirBaltic refused to compensate for my looses due to thair fault, castomer service is very poor, they took refusal position right away. Air Baltic planes are very old and no air conditioning, avoid air Baltic."
Nadelen: "In Stockholm they denied my boarding to Riga and Moscow as they told me that I need Shengen visa. When I was buying ticket I wasn't informed that I need to have Visa. I always travel through Europe with layovers and never have this issue before. I had to buy another ticket straight to Moscow and wait in the airport for 8 hours. I ask to reimburse me half of the price of this ticket."
Voordelen: "Boarding went well and crew was nice."
Nadelen: "The air conditioning was not working properly on the 3 hour flight which made it a bit sweaty and unfortable. The purchase of a cold beer was a must."
Voordelen: "Great airline with good airplanes and friendly staff. I was able to board the plane using my iPhone (e-ticket) from Copenhagen to Riga to Moscow."
Nadelen: "paying for water!"
Nadelen: "surprised i had to pay for coffee"
Voordelen: "They did provide a 6 euro food voucher once it was clear the flight was going to be over 2 hours late. The flight and land crew did their best to keep everyone calm under bad circumstances."
Nadelen: "Flight was just under 3 hours late (long enough to kill most of the day, but just under what is needed to pay compensation). First they said it was problems in Amsterdam, then problems with the plane, then traffic in Amsterdam. It was hard to tell what was true and what was avoiding penalties (it is possible that equipment issues caused them to lose their spot, and get caught in traffic delays). I hate that they charge 2.5 euros for water on the flight. Their carryon rules only allow us to take the smallest of bags (smaller than other airlines) but when I got on the plane, lots of people had medium sized carryons."
Voordelen: "I was surprised by the professionalism of air Baltic employees. They dressed well."
Voordelen: "Flight was on time which was surprising given a late snow storm in Tallinn."
Nadelen: "The flight was fully booked, and the system re-assigned seats for a number of passengers. This created confusion as passengers arrived to their assigned seats to find other passengers in the seats. There also appeared to be a miscommunication between the crew as some crew members said to passengers whose seats were taken they should sit anywhere, whereas other crew members tried to get everyone back in their assigned seats. This was frustrating. Also the overhead bin lockers are very difficult to open"
Voordelen: "Quick boarding once the plane finally arrived. Planes are new."
Nadelen: "Flight was delayed approximately 45 minutes as a result of late arrival of aircraft - surprising since it was a morning flight.. I am 6ft2, leg room is VERY tight. I slept most of the flight so cannot speak to food or entertainment. Watch out for the fees! 5 euro per leg for a seat assignment 60 euro to check bags."
Voordelen: "Moved up to First class section."
Nadelen: "No refreshments"
Voordelen: "Friendly crew, tons of meal options, good price."
Nadelen: "Checked in luggage is only 20kg, there's no entertainment in flight."
Voordelen: "Booked on kayak and wasn't clear at all about check in or tickets, I looked many times. No way of checking in or getting boarding passes had to pay an arm and a leg at the gate. Also had to pay to check my bag on a half full flight. Have never had to check same bag with Ryanair on over 10 flights now. Will never use this airline again."
Nadelen: "I tried to check in on my phone and the app did not allow me. The only way was buying lunch in order to move on with the check in process. I decided to get to the counter and the person charged me US$ 35 euros only for checking me in (even though their app had problems to check in). They charged me in total US$ 100 for checking in and checking my luggage. The service was terrible, especially from the person at the counter. In addition to all that, my luggage did not arrive to the final destination and was lost for an entire week. Every time I called the airline, they were charging me per minute even though they were the ones who lost my suitcase."
Voordelen: "Smooth flight"
Voordelen: "Boarding, comfort"
Nadelen: "SAS didn't let me check in my flight to final distinction, so I had a problem."
Nadelen: "The flight from Zurich to Riga and especially the landing was terrible. I travel a lot and this was among the worst flights I have had. I felt as if the pilot was not in control of the plane."
Non respect de l’heure d’embarquement! Décollage et arrivé en retard
Les genoux dans les dents tout le voyage c’est rarement agréable. Avion de Eurowings, un vrai cauchemar. Et je fait 1m75, pas 2m.
Connexion avec Genève mal faite, j’ai du attendre 3h pour un autre vol.
Voordelen: "On m'a fait raté mon vol et pour impossible de trouver un interlocuteur. TRES DECU!!!"
Nadelen: "On doit payer même le café sur l’avion première fois que cela nous arrive vol de 4 heures sans aucun breuvage ni nourriture inclus. Aucun divertissement."
Nadelen: "Delay of 40 minutes"
Nadelen: "The Florence Airport has difficulty with baggage. Had to wait for over an hour."
Nadelen: "Flight was late, very little communication, hot and uncomfortable and slow, and everyone missed their connections."
Voordelen: "too crowded , not organised enough"
Nadelen: "Maybe the entertainment choices"
Voordelen: "Friendly crew. Great phone support."
Nadelen: "Online check-in was very messy - not available. After contacting the phone support, it was possible."
Voordelen: "Crew was okay."
Nadelen: "That your airline commit to schedules."
Voordelen: "confort & service au niveau attendu"
Nadelen: "20 mins de retard au décollage"
Nadelen: "2:30 de retard"
Voordelen: "Good explanation for the pilot itself. Effor to reduce the inconvenience."
Nadelen: "More than 2 hours delay in Brussels That could have been better !"
Voordelen: "Good movies."
Nadelen: "I called United to make sure there was a children’s meal for my 3 year old. There was not."
Nadelen: "Repas moins basique"
Nadelen: "Retard de 20 mins a l'embarquement Repas à prevoir"
Nadelen: "nous sommes restés coincés une heure au sol au départ pour des formalités administratives"
Voordelen: "Vol à temps et équipage agréable"
Nadelen: "pas de proposition de divertissement : lecture, journaux, ...."
Nadelen: "Propreté de l'avion à l'aller."
Nadelen: "There is no entertainment which is ok. You had to pay for everything in flight. Their carry on luggage size allowance is smaller than any airline I’ve ever flown"
Voordelen: "Retard de 45 min"
Nadelen: "Je n'ai jamais reçu un service de ce genre avec aucune compagnie dans le passé. Avec plus de 50 vols à mon actif dans les 5 dernières année, jamais je n'ai vécu cela. Je travaille dans le tourisme et vous pouvez être certain que je déconseillerai votre compagnie dans le futur à tous mes clients et clientes. Le personnel à bord n'étais pas courtois du tout, aux portes d'embarquement et ainsi qu'au service à la clientèle de votre compagnie. Je n'arrive pas à comprendre d'où vient votre réputation exemplaire après avoir vécu cette expérience. Votre responsable de l'aéroport Pearson International de Toronto a été audieuse et n'a pas été à l'écoute du tout lors de notre rencontre. Avec plus de 2500$ dépensé pour un aller-retour Paris/Montréal et ce genre de service en retour j'attendais un minimum de considération venant d'une compagnie digne de votre renommée. Mon conjoint est médecin et vous n'avez pas l'air de réaliser ce que réalise ce genre de situation. Nous étions à temps à la porte et on nous a tout simplement refusé l'accès. Aucune solution possible peu importe ce que nous demandions. Aucune possibilitée d'avoir un vol plus tôt ou simplement de faire livrer bagages à notre domicile. Seulement l'interdiction d'entrer dans l'avion que nous avions choisi et ce avec des raisons valables vue le métier de mon conjoint. Je ne comprends pas pourquoi cela nous retombe sur nous, nous devons payer des dépenses supplémentaires afin de rentrer à temps, alors que sur internet lors de la réservation la correspondance était prévue, et qu'on nous a assuré que les bagages auraient le temps de suivre à Paris. J'espère grandement que vous allez considérer ce message et que vous allez faire quelque chose autre qu'un courriel d'excuse."
Voordelen: "The chairs were comfortable the staff was very attentive and nice"
Nadelen: "I cant really say anything bad except for the fact that my luggage was broken but i did go to the counter and the person was very nice and handled the issue very proffesionally"
Voordelen: "The plane was clean and seats were comfortable considering 2.5. hour flight; all crew members were nice and friendly; there was some food available for purchase but we didn't buy it since we ate at the airport before the flight. I would definitely fly again."
Nadelen: "no TV or other entertainment options so make sure to bring your own device or a book."
Voordelen: "Je suis grand de taille, j'avais de la place pour mes pieds."
Nadelen: "L’embarquement était très long a partir de Bruxelles. Le personnel naviguant etait peu souriant. La sélection des médias proposés étaient moins attractifs"
Voordelen: "L’embarquement etait rapide on a décollé à l’heure"
Voordelen: "Personnel de cabine."
Nadelen: "Retard. Trop d'annonces Safety."
Voordelen: "Equipage, propreté, entretien de la cabine, ponctualité."
Nadelen: "Thé, café et eau devraient être à discrétion. Le tout payant ne paye pas..."
Voordelen: "The actual boarding functioned ok and despite a late departure we got to Brussels ok. They also announced our boarding gates which helped."
Nadelen: "The check in was shockingly bad. I had pre-checked in, but that did not help. I got put in a line for people who had not checked in. It was not possible to ask to be in the right line. Most of the people behind me were moved to another line while we waited for 30 minutes. When I mentioned the ground crew, who had long conversations with the people checking in, he said it was not their fault at all. It was not impressive."
Voordelen: "Personnel sympa."
Nadelen: "L'embarquement est chaotique, pas de divertissement"
Voordelen: "Efficace dans l’embarquement. Vol à l’heure. Arrivé en avance. Sièges confortable pour un court voyage."
Voordelen: "Helpful services."
Voordelen: "Départ à l'heure et arrivée en avace. Si seulement toutes les compagnies pouvaient faire comme ca"
Voordelen: "At least it was a flight"
Nadelen: "Noisy, no complimentary snacks nor drinks, no legroom"
Nadelen: "Terrible. Long delays caused me to miss connecting flight and a wedding. Lufthansa decided 12 hours of my day and the missed ceremony was worth a 5 euro voucher... Never flying german again."
Voordelen: "Great wheel chair service"
Nadelen: "Polite customer service agent"
Voordelen: "We were delayed boarding slightly, delayed sat on a steaming gate shuttle then sat on the tarmac for a couple of hours while storms passed. But the crew gave regular updates, provided food and water, allowed us to walk about. It was as plesent as such a situation could be."
Voordelen: "Food was better than average."
Nadelen: "Boarding could be done more efficiently."
Nadelen: "Very disappointing, Lufthansa airline sold my return ticket to another customers with out notifying me, so i’m stuck in here now and i have to find another ticket. And of course the flight is not refundable."
Nadelen: "Pour un vol de 6h, international il est selon moi inacceptable qu’il n’y pas eu ni collation de servit ni de breuvage. Tout était payant."
Voordelen: "Good flight overall- staff lovely"
Nadelen: "Limited food choices"
Voordelen: "Great airline"
Nadelen: "Great distance to walk between terminals for transfer"
Voordelen: "L'attention de l'équipe à bord était au delà de l'habituel dans les avions de compagnies de bas coût. Ils ont montré un vrais souci pour le confort des passagers."
Nadelen: "Ma siège était dans le dernier rang de l'avion, sans fenêtre et pas trop commode. Pourtant, c'était à cause de ça que l'équipe, sachant les inconvénients, m'ont montré cette attention spéciale comme compensation."
Voordelen: "À l heure excellent décollage et atterrissage tout en souplesse"
Nadelen: "Siège peu confortable je ne pouvez pas abaisser le dossier"
Voordelen: "l acceuil et personnel tres sociable"
Nadelen: "Retard et bagages perdus"
Il n'y a pas eu de vol. Correspondance raté à cause du retard effectué au départ de Charleroi. Très mauvaise expérience. Ryanair un compagnie à fuir. Bloquée sur Toulouse à cet instant même une maman se bat pour rentrer chez elle avec ses deux enfants.
Les ventes de nourriture, de cosmétiques et maintenant de tickets de tombola... c'est trop. C'est assez insupportable ce défilé permanent de chariot dans l'allée.
Nadelen: "It is known that RyanAir is not the top class of comfort."
Nadelen: "Barely any covid measures. Brussels airlines uses staggered disembarking. Row per row. Ryanair still does the usual “every man for himself”."
Voordelen: "The flight was on time"
Nadelen: "Lots of things should be better on Ryanair flights"
Voordelen: "Very nise crew, espicily steward Ignas"
Voordelen: "Le personnel a bord, l'état de la cabine pour la dernière rotation de la journée"
Nadelen: "L'embarquement et la disponibilité des plats à bord"
Nadelen: "We were late to land by 25 mins which made me stressed to catch my bus that was pre-booked."
Nadelen: "Rude staff, unprofessional"
Voordelen: "Everything about my flight"
Nadelen: "I love everything"
Voordelen: "For once the flight took off on time!"
Nadelen: "Seating was passable for a short flight. Seat allocation was random especially as the booking confirmation was done at the same time. Presumably this is now intentional so as to encourage you to pay the extra fee?"
Nadelen: "éviter 1h15 de retard"
Nadelen: "Le confort des sièges est à revoir. Au bout de 2 heures cela devient douloureux de rester assis"
Nadelen: "Politique des bagages en cabine flou . On a du payer pour 20€ pour un « cabine bagage « qui devait aller en soute... checkin ouvert la veille le soir pour le lendemain midi ( vol re)..Tarif affiché pour un petit sac et un embarquement non prioritaire. À savoir pour la prochaine fois avec ryanair"
Voordelen: "The boarding process was efficient. The flight arrived on time. My luggage arrived quickly."
Nadelen: "One crew member could have been friendlier. The seats could be a bit wider."
Voordelen: "Les annonces du pilote, l'atmosphère général de la nouvelle cabine Boeing"
Voordelen: "There was nothing that I liked about Ryanair airlines"
Nadelen: "A kiosk center will be easier for check in at the airport. People would not miss their flight or complain about crowdiness. Paying for a boarding pass in absurd. If a person paid for their flight they should not have to pay for a boading pass. The Ryanair App has technical difficulties"
Voordelen: "Personnel très pro et serviable. Avion et vol impeccable. Retard de 4h pour raisons météo, collation offerte par Ryanair"
Nadelen: "Sièges plus confortables."
Voordelen: "Quick and cheap,"
Nadelen: "Children were crying all the time... were knocking my seat. Crew was not helpfull. Dirty plane and no place for luggage."
Voordelen: "Excellent pilots did their job very well, despite bad weather."
Voordelen: "Le pilote a récupéré le rétard"
Nadelen: "L équipage et l'organisation avant l'embarquement"
Voordelen: "Very nice new aircraft!"
Nadelen: "Terrible food - do not order anything from ryanair!!!!"
Voordelen: "At first. One too we know the flight was delayed about 30 minutes. Then we got the information that the flight doesn’t go the Brussels but Liège. So from Liège we have to finish the travel with a bus 1 hours 30 minutes to arrive at the airport in Brussels. It’s 11:30 so we have to take a taxi 50 euro to the city."
Nadelen: "The worst was with all these problems, Ryanair didn’t offer any drink or food to passengers."
Voordelen: "La ponctualité"
Nadelen: "Que l'on m'a obligée de mettre ma valise cabine en soute"
Nadelen: "D’abord aucun service. Les agents à l’aéroport étaient en grande discussion et riaient ensemble pendant que des dizaines de clients attendaient d’avoir leur aide. Ensuite, des frais d’enregistrement. J’ai voulu m’enregistrer d’avance avec l’application (comme la charmante agente de Ryanair m’a dit de faire), mais l’application ne fonctionnait pas, et le site web mobile m’informait que je devais m’inscrire sur l’application. L’agente a dû se rendre à l’évidence qu’elle devrait m’imprimer mes billets. (Comme n’importe quelle compagnie aérienne autre que Ryanair) Ensuite je lui ai demandé où je pouvais enregistrer mes bagages, et elle m’a dit que je n’avais pas à le faire, que je pouvais me rendre directement à la « gate », comme elle m’a dit. Je lui ai répété à plusieurs reprises que je devais mettre mon bagage en soute, que je ne l’apportait pas avec moi, mais elle me disait que tout était okay. J’ai fait la file durant 45 minutes pour me faire dire que je devais aller enregistrer mon bagage. Quand j’ai expliqué la situation au gardien de sécurité, il m’a simplement dit: « Ah. Vous voyagez avec Ryanair? » Je suis retourné au comptoir de Ryanair, pour faire moi-même le check-in de mon bagage, où j’ai eu la surprise de devoir payer 80 euros supplémentaires pour mon bagage et celui de mon conjoint, soit plus que le prix de nos 2 billets d’avion. Une fois ce montant payé, une agente m’a dit d’aller porter mon bagage ailleurs dans l’aéroport, puisqu’apparemment, nos sacs étaient devenus « over-sized ». En chemin, je demande à une autre agente Ryanair qui me dit que mon bagage doit aller exactement où j’étais. Bref, personnel non professionnel, qualité du service zéro, prix médiocre, confort de l’avion moins mille. Pas d’itinéraire, on ne comprenait rien de ce que les agents de bord disaient, ni les pilotes, pas de goûté. Et dieu sait que je n’ai pas eu le temps de manger avant de prendre ce vol. Qu’on ferme boutique. J’espère que cet avis sera lu et prise au sérieux. Considérez la présente comme la première étape de ma plainte auprès de Ryanair, et de KAYAK. -Catherine Desjardins"
Nadelen: "Hidden fees everywhere!! Worst experience ever and I’ve been traveling all month long!!!"
Voordelen: "Off ons time no extras got here quick all I want"
Nadelen: "Was perfect"
Voordelen: "Tout s’es Bien passé"
Nadelen: "Il aurait été judicieux de faire entre les passagers du fond en premier ou les faire entre par l’accès du fond..."
Nadelen: "Retard de plus d´une heure qui nous a fait rater notre correspondance Aucune aide proposée."
Nadelen: "There check in app did not work and got charged for airport check in. Airport staff was useless and cared less."
Nadelen: "Getting charged 220EUR to check in at the airport."
Voordelen: "Adequate leg room"
Nadelen: "Rough landing"
Nadelen: "Le manque d’information concernant les retards des vols"
Voordelen: "The fact that I won’t fly this airline again."
Nadelen: "We were delayed 1 hour on the ground in Dublin. The captain never addressed the passengers and the crew - despite being asked to allow passengers with tight connections to depart first - never allowed this to happen. Insensitive and uncaring. We almost missed a connection that would hav caused us to lose $7000. When the crew was asked to find out if we could make up time in the air they never came back with an answer. Thanks Ryan air - next time take a lesson from Southwest Airlines."
Nadelen: "45 minutes pour recuperer des bagages a l'aller 1 heure de retard au retour"
Nadelen: "Seats doesnt recline Nobody from the company to ask situation We los all conections and paids hotels"
Voordelen: "Rien !!"
Nadelen: "Retard de 4H30 environ, manque d'informations, retardé petit à petit de sorte qu'il est impossible de faire quoi que ce soit d'autre que de traîner dans l'aéroport... Vol prévu à 6H15, à 9H00 (nouvelle heure supposée jusqu'à... 9H00) on nous donne 5 euros de voucher... Je reste avec la même impression que j'ai d'habitude avec cette compagnie : "plus jamais, je n'aime pas être traité comme du bétail" Et puis en général je craque sur les prix évidemment... Des bus (pourris) avec des ailes, ils ne s'en cachent pas..."
Nadelen: "Flight was more rhan 30 min late"
Voordelen: "Fast and effective"
Nadelen: "We had to wait a little on the tarmac with no A/C. Understand they want to save gas but its getting real hot in there..."
Voordelen: "Depart à l'heure avec quelques minutes d'avance à l'arrivée. Accueil très sympathique des agents d'escale à l'aéroport de Bratislava."
Nadelen: "Le confort des sièges de l'avion est vraiment perfectible bien que l'espace au jambes soit correct."
Voordelen: "Everything ok"
Voordelen: "It was all good, if I had to find a negative point, I'd say it was a very old plane.... I felt a bit like being in a scene from back to the future when I got in the cabin. Other than that it was a rather pleasant flight. Well done."
Nadelen: "Le confort le manque de place entre deux sièges Les repas ou boissons payantes L'atterrissage plutôt rude Embarquement long en plein froid"
Voordelen: "The originally cheap ticket sucked me in, this company is disgusting."
Nadelen: "Price ended up doubling after showing up to airport."
Voordelen: "Captain had to take emergency action. We didn't know what was going on. It ended up fine, but it was scary without any knowledge"
Nadelen: "Seat size, riding a bus to and from when we had priority booking. Not worth the extra money."
Nadelen: "File d attente debout pendant 35 minutes. Pas de siège dans la salle « d’attente »"
Voordelen: "Hard to find anything"
Nadelen: "Small cramped, uncomfortable old and tired plane. Extra for everything...."
Voordelen: "Good flight, took off on time and landed early. Didn’t get a chance to try food or entertainment."
Voordelen: "Pour un vol Low Cost, cela s'est bien passé, embarquement un peu long mais nous sommes arrivés avec 10 min d'avance et pas de gros problème lors du voyage."