Il y avait une grande différence comparé au premier vol Dakar-Paris ... Nettement mieux Ce que je déplore c'est la longue attente avant d'avoir nos bagages!!!
Je suis très content merci Air France
Nos valises ont été laissées à Paris faute de place. Incroyable
Les sièges situés en queue de l'appareil subissent le bruits des conversations incessantes du personnels naviguants
On est un cran en dessus d’une compagnie comme Air France. La qualité et la quantité des plateaux repas est décevante, le personnel navigant est désagréable, peu prompt à répondre de manière aimable aux demandes des voyages. Ils semblent tous énervés et réagissent de manière brutale.
Surcoût Classe Premium Economy scandaleux étant donné l inconfort du siège L ecran de divertissement ne fonctionnait pas
Air France service was superb. The airline did their best to expedite the boarding process even with the constant changes of Covid19 guidelines
J'ai réservé un vol Djerba-PARIS je me suis trouvé avec un vol Djerba-Paris-Saint-Petrsbourg du coup je n'ai pas pu voyager....c'est de l'arnaque.
Nadelen: "Not to have 2 distressed cats on board meowing non stop for 10 hours."
Nadelen: "The food was not as usual."
Voordelen: "Personnel accueillant et disponible."
Nadelen: "Nourriture doit être revue même en classe éco. Écran divertissement un peu vieux."
Voordelen: "Nice and attentive crew."
Nadelen: "Seats not comfortable in premier economy."
Nadelen: "Thé qualité officielle the images"
Voordelen: "Arrivée à l’heure"
Nadelen: "Léger retard à l’embarquement : attente des passagers en station debout. Heureusement il n’y avait pas d’enfant en bas âge"
Voordelen: "Tout etait bien. Vol à l heure. Hôtesse gracieuse. Avion propre. Aide à l aéroport pour valider les billets sur la borne"
Nadelen: "Rien pour moi"
Nadelen: "Departure time was almost 2 hours late and the communication of the cabin crew regarding this issue was poor. Almost an hour went by without an update."
Nadelen: "Ne pas avoir du retard pour le décollage"
Voordelen: "Entertainment system failed repeatedly."
Nadelen: "Entertainment system failed repeatedly."
Voordelen: "Great crews, excellent customer service"
Voordelen: "Les prises USB pour charger le téléphone dans l'avion vu que le vol a fait 3h30 de retard"
Nadelen: "l'embarquement très long et des informations de l'équipage tardif"
Nadelen: "Really hard to get boarding passes online"
Nadelen: "Meme tracasseries qu’a l’aller, malgré le check-in 30h avant, j’ai perdu mes places (« dans le système/ordinaditeur ») une fois arrivée a l’aeroport. Et je voyageais avec un bb de 8 mois et un enfant de 5 ans!"
Voordelen: "crew great comfortable"
Voordelen: "Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage."
Voordelen: "tout le service est parfait"
Nadelen: "un peu plus de nourriture dans les repas"
Nadelen: "The flight delayed for 2xhours from Paris to Cincinnati"
Voordelen: "Very little"
Nadelen: "Flight was very crowded. Flight crew kept bumping into my seat and never apologized"
Nadelen: "My entertainment device did not work the entire flight."
Voordelen: "Crew was very nice and the food was excellent."
Voordelen: "The crew"
Nadelen: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Voordelen: "Extremely hot the plane"
Voordelen: "L’amabilité du personnel de bord, la rapidité du vol, le service à bord"
Nadelen: "Le dépose bagages, la non-assistance du personnel a l’enregistrement"
Nadelen: "I didn't get to board, ended up spending $2,400.00 over and above the $980.00 that I spent booking the initial ticket. I was not informed when I booked the ticket that when you transit through 2 schengen countries, you need a transit document. I was informed about it at then airport. Not only did I miss my flight, I had to book for the next day at a outrageous price. SUPER BAD CUSTOMER SERVICE...BOTH KAYAK and PRICELINE. Will never recommend you guys to anyone."
Nadelen: "le vol a dû être dérouté vers Marseille. Le transfert vers Nice a été effectué en bus pour une arrivé au delà de 19h."
Voordelen: "The Air France service was ok. Got me to my destination on time and alive."
Nadelen: "I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!"
Voordelen: "Friendly crew, good meal and entertainment"
Nadelen: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
Voordelen: "la nourriture les films proposés l’accueil de l’equipage"
Nadelen: "la qualité des sièges en classe eco le bagage en soute payant pour un long courrier en option(!!)"
Voordelen: "la nourriture les films proposés l’accueil de l’equipage"
Nadelen: "la qualité des sièges en classe eco le bagage en soute payant pour un long courrier en option(!!)"
Voordelen: "Crew and boarding were very good. Very helpful to foreigners. Thank you Coffe was really good didn’t eat food. Sleeping."
Nadelen: "Business class seats weren’t comfortable and too narrow no entertainment."
Voordelen: "From the boarding, to the friendly hostesses to the food and the business class seat, I was impressed all the way. My first time to fly Air France business to the US and it was great. I recommend it!"
Nadelen: "I just expected better toilet bag for business but what was given out was just basic."
Nadelen: "Le service était inexistant. On ne nous a même pas proposé à boire à moi et mes amis..."
Voordelen: "I like fly attendant who served us meal"
Nadelen: "I didn’t like that space between each seat is small"
Voordelen: "I liked the crew, they were professional and tried their best"
Nadelen: "The flight was a chartered flight . Air France informed us that due to cabin crew shortage they couldn't operate an air france flight and hence they hired Air Belgium. Whilst the crew were nice , the actual plane was old and creaky. It wasn't up to the standards expected of Air France. They could have done better in getting a plane up to standard. A lot of the passengers were disappointed ."
Voordelen: "The service was very professional."
Nadelen: "Everything went well."
Nadelen: "Screen broke half way through flight. Food was poor"
Voordelen: "Embarquement, service à bord, équipage parfait... un vrai service aérien sur des courts courriers ! Très bon rapport qualité/prix pour ce vol. Arrivée à l'avance à l'Orly."
Nadelen: "Attente supplémentaire du décollage ... Un petit gâteau avec la boisson serait mieux ! Maurice"
A glass of water during a very hot day should have been a must… Delay of 1 hour.
Le débarquement aurait été plus rapide avec la porte avant ET la porte arrière ouvertes
Bloody flight got cancelled and completely threw our trip into chaos
1::30 de retard ,sans avertissement , debout devant le guichet d embarquement Sur Booking Personnel à bord en revanche très bien
Easyjet, no hot food or cold sandwiches on a 4hr 30min flight! Not good enough… but apart from that the service and flight crew were 100%
Nadelen: "Seats were very uncomfortable"
Nadelen: "Last flight of the night always running late"
Voordelen: "Baggage drop informed gave us a heads up of extra charges to additional carry on bags if they need to be placed as hold luggage at gate, so we were able to check them at bag drop and save lots of money!"
Nadelen: "Flight could have been on time."
Nadelen: "The plane left 7 hours late. They did not provide information or a satisfactory explanation for the delays. On hour 6 of delay we were still unsure of whether the flight would be cancelled."
Nadelen: "Less confusion about checking bags at the gate. We were told to talk to the desk and then she ignored us for 15 minutes."
Voordelen: "WE ARE STILL NOT HOME. WAS ORIGINALLY SUPPOED TO GET HOME AT 6P LAST NIGHT BUT BECAUSE OF CANCELLATIONS WE ARE STILL STUCK IN CHICAGO’S AIRPORT AND IM NEVER BOOKING THROUGH KAYAK OR KIWI EVER AGAIN. GETTING MONEY BACK FOR THIS BEYOND SHITTY EXPERIENCE STILL WOULDNT BE ENOUGH TO MAKE THIS RIGHT."
Nadelen: "ACTUALLY BRING GUARANTEED A FLIGHT HOME. WE ARE STILL TRAVELING OVER 24 HRS LATER. COMPLETELY UNBELIEVABLE."
Voordelen: "aucun imprévu"
Nadelen: "petit dejeuner offert"
Nadelen: "Encore du retard avec cette compagnie"
Voordelen: "Le personnel à bord était très attentif et chaleureux"
Voordelen: "The ground staff who helped my mother were just amazing. So kind and considerate"
Nadelen: "The landing was a little rough"
Voordelen: "easy, no fuss boarding and flight"
Nadelen: "the queuing to have your bags scanned as you board your flight was confusing as there were 3 queues in the same space for flights leaving within 10 minutes of each other. Not a big deal, but someone explaining which queue to those at the back would have been helpful"
Nadelen: "The announcements regarding gate # and on time/delay kept changing until actual boarding, so was very confusing as the gates were on different levels. Once on the flight, I asked a young female attendant to help me put my heavy suitcase in the overhead bin and was surprised when she declined(I'm 72)"
Voordelen: "Personnel serviable et agreable"
Voordelen: "Flight crew was very friendly"
Nadelen: "Ground crew did not do a good job with the boarding process and even with speedy boarding it did not work well."
Voordelen: "Flight on the Time"
Nadelen: "They did not write the Gate in The Check in only the Terminal"
Voordelen: "Helpful staff"
Nadelen: "Not much leg room"
Nadelen: "retard. personnel desagreable."
Voordelen: "Rien à dire, parfait"
Voordelen: "Propreté de l’appareil. Rapidité au contrôle de sécurité au départ de Nice."
Nadelen: "Attentente après embarquement pour descendre sur la piste et rentrer dans l’avion. À l'arrivé on a dû attendre sur la piste au froid que le prochain bus soit disponible"
Voordelen: "La rapidité de l’enregistrement et de l’embarquement. Vol de fin de journée à l’heure."
Nadelen: "Politique de un seul bagage à main aléatoire....."
Voordelen: "Easy ticketing and check-in, boarding was quick and efficient, flight arrived earlier"
Nadelen: "Seat a bit cramped and it was a bit hot on-flight"
Voordelen: "Arrived on time."
Nadelen: "Un peu étroit !!! 1m85 80kkg"
Nadelen: "Le prix est très chère"
Nadelen: "On m’a pris mon bagage avant de monter dans l’aVion !! 2h avant le départ c’est trop juste !! Beaucoup de contrôles et d’attente À Marrakech"
Voordelen: "Crew was informative and tried to help as much as possible"
Nadelen: "Extended almost 2 hours stuck in a place with a defective AC sensors. Now I understand these things happen. Also it’s admirable the powers that be would rather fix than fly with a questionable part. But shouldn’t this be a maintenance issue and not a wait till it’s broke thing. 3 hours lost is 3 hours lost"
Nadelen: "retard de plus d'une heure chauffage trop fort inconfort des sieges etc..."
Voordelen: "Hostess Gema was extremely helpful, kind and professional. Outstanding!"
Nadelen: "Delayed departure. Queuing under the rain unnecessarily to board the plane. (letting people boarding in batches would had reduced rain exposure."
Voordelen: "Avion récent, équipage efficace."
Voordelen: "Le personnel"
Nadelen: "Rien Patrick"
Nadelen: "The flight was absolutely fine, although late. There was no entertainment on board. All food and drinks were for a fee. Crew was great."
Nadelen: "1h30 de retard, obligation de mettre les bagages en soute, attente des balises interminable.. mauvaise expérience"
Nadelen: "Gros retard de mon vol depuis Ajaccio"
Voordelen: "Facilité d'embarquement"
Nadelen: "Confort des sièges spartiate. Non précision que les boissons servies étaient payantes (ayant fait un vol pour Venise auparavant elle ne l'étaient pas)."
Nadelen: "Le retard"
Nadelen: "1h20 de retard"
Voordelen: "The flight to be on time for once"
Nadelen: "That this flight is ALWAYS LATE"
Voordelen: "Didn’t die"
Nadelen: "Hour late Packed like cattle into waiting line Had to walk 10 miles to baggage claim"
Voordelen: "L’équipage a été souriante et présente"
Nadelen: "le retard du vol à l’aeroport suite à une grève des contrôleurs français (région sud MARSEILLE) nous avons commencé à rentrer dans l’avion vers 17:35. Après surprise: 45 minutes fermés dans l’avion avant de décoller... rien offert aux clients... je trouve que serait un minimum de la part de l’entreprise. Finalement décollage vers 18:42 - le vol aurait dû partir à 16h"
Nadelen: "Single bag policy is unnecessary, it only creates discomfort in the experience with easy jet."
Voordelen: "Started boarding in plenty of time. Bus to plane. On time. Easy. Friendly. Check in at Marco Polo a bit confusing with self service but once we figured it out it was good. Didn’t try food and no entertainment on a one hour flight-not needed."
Je n’ai pas encore récupérer mon bagage qui était en soute !!!! J’attends des nouvelles de l’aéroport de Marrakech
Le pilote était super il nous a bien expliqué par où nous allions passer. C’est très rare!
Pas de problème particulier juste une information comme quoi notre vol de départ était annulé. Réception d’un sms en fait le départ a bien eu lieu .
The flight was canceled and we lose our train to Paris, we had to pay $225 for new tickets Brussel-Paris and we lose our hotel night in Paris for $221 !! It is not fair that’s the airline didn’t assume his responsibility! I hope TUI refund all these expenses.
The checkin was not allowed until 2 hours before the flight, which is fine, except that I wanted to check my suitcase sooner. Then the gate was not announced until 15 minutes before the flight, which seemed late, particularly since the gate was the very last one on the terminal (D-68). It would be difficult for people with mobility issues to get there in time. The flight was fine. I wish the seats reclined, but this is a budget airline, so no expectations. Overall, I would do it again if I needed to fly Tui Airlines.
Voordelen: "Supero mis expextativas. Si el servicio se mantenga la voy a utilizar otra vez."
Voordelen: "That we reached our destination!"
Nadelen: "Check in was awful"
Nadelen: "Impossible to travel correctly in this shithole of airport The dirtiest souk is better organised and better and cleaner Nightmare and very last time i travel true charleroi"
Voordelen: "I loved it! It's so spacious and comfortable."
Voordelen: "The entertainment side is great. TV show and movie options leave plenty to do for long flights."
Nadelen: "The seat had no cushioning whatsoever."
Voordelen: "Nothing possitve to say here."
Nadelen: "I've flown hundreds of flights, and this was my first time with Justairfly (TUI), and it will be my last. In Brussels there was a mechanical failure and the flight was delayed. The problem was that it was delayed 14+ hours. Now sometimes things happen, I understand that, but how you handle those situations is something else. Jetsirfly handled this very very poorly, with complete disregard to its passengers. They would require us to return to the gate almost every 2 hours for the next 14 hours. Then when 200+ people return to the gate Jetairfy and their representatives would not be there. They violated many EU statutes regarding passengers rights. And when this was brought to their attention, they would become hostile, and violate more! For instance, by law, when the delay is five hours or longer, passengers may opt for reimbursement of the full cost of the ticket together with, when relevant, a return flight to the first point of departure. I specifically requested reimbursement and to be returned to my point of origin, and was flat out denied for Jetairfly! By law, if a flight is delayed by four hours or more and the final destination is over 1500 kilometers, the passengers are required to compensation. Not only did they not compensate us, they failed to notify us, as required by law, of this compensation. In general, they did an extremely poor job of handling the situation and myself, and 100+ other passengers have reported them to the authorities. I'll never fly or use Jetairfly or TUI again. And I suggest you avoid this. Airline at all costs."
Voordelen: "The plane was pretty nice with eqch person having their own TV with multipe options for movies. Other than that, it was just a typical flight with nothing great or nothing really bad."
Nadelen: "Again, nothing really poor, but nothing great either."
Voordelen: "Service with a smile. As our flight was redirected to Ostend, the signage was clearly marked to get to the transfer bus to Brussels and the water that was given to passengers before boarding the bus was a nice and welcome touch."
Nadelen: "It was not clear in Dalaman Airport why they were shouting "Izmir" as if they were looking for passengers to Izmir, and it appeared as though boarding was to a flight to Izmir, yet we were all travelling to Ostend. Strange! I thought I was at the wrong gate as I couldn't see a sign indicating Ostend at the boarding area. When I asked if the plane went to Ostend they said yes and took my ticket--but this was never announced."
Voordelen: "The flight crew was very courteous, professional, and attentive. The prepared meals were tasty, nutritious and filling. Also, the selection of free in-flight entertainment (mostly the movies, and tv shows) were satisfiying. They were even able to shorten the flight time by 1-1/2 hours. I would probably fly with them again if their prices remain reasonably low."
Nadelen: "The only issue have with being on an 8 hour flight is being confined to about .5 meter of space. I couldn't move my elbows for the most part."
Voordelen: "The price is unbeatable"
Nadelen: "You can expect high end entertainment and food went you pay a half of the price of the competitors"
Voordelen: "It's not high-end, and does lack some luxuries, but for the price, you get everything you need."
Nadelen: "Lack of electrical outlets and no wifi."