KLM is never consistent with services. Sometimes you get lucky with great comfort and other times you are forced to squeeze in a box for a seat. The food is always subpar and they have become so unfriendly when you need help. But hey, they are always on time and they have good connections.
Delay due to lack of personnel!
Queue énorme au contrôle et 1h30 de retard pour le départ
Problems with the in-flight wi-fi (none) and the flight info (none). However, movies worked fine and the selection is exceptional.
Both airports totally understaffed. Awful experience.
Aucun soucis, bon suivi et correspondance dans les temps Nickel
Très bon service. Repas pourrait être amélioré. Personnel agréable. Hygiène respectée. Merci
Le repas est très ordinaire. Le reste c’est très bien!
Nadelen: "Friendlier crews"
Voordelen: "Salimos a tiempo . El business es muy confortable"
Nadelen: "La comida horrible . No se limpian los baños"
Nadelen: "Nothing. Flight was amazing"
Voordelen: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Nadelen: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Voordelen: "Staff were professional and polite."
Nadelen: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Nadelen: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Nadelen: "KLM crew exceed our expectations"
Nadelen: "Travelled business class and was ace experience"
Voordelen: "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Nadelen: "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."
Nadelen: "Late departure. Rush to connect."
Voordelen: "Le vol était ponctuel."
Nadelen: "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."
Nadelen: "The plane was very hot"
Voordelen: "The crew are amazing! Attentive and friendly."
Nadelen: "The seats could have been bigger."
Nadelen: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Voordelen: "Crew was great and professional."
Nadelen: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Voordelen: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Voordelen: "Le vol"
Nadelen: "Clairement le système pour faire notre checkin online est pourri"
Nadelen: "Flight cancelled"
Voordelen: "The crew were really helpful with people who had tight connections because of the delayed flight"
Nadelen: "I wish they had WiFi"
Nadelen: "L’intégralité du voyage, pas de repas, retard de bagage"
Nadelen: "Turn the lights on early making it hard to sleep"
Nadelen: "My suitcase didn't come with the airline."
Voordelen: "Everything OK"
Voordelen: "The crew was really friendly."
Nadelen: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Nadelen: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Voordelen: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Voordelen: "Good and friendly services"
Nadelen: "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"
Nadelen: "Very slow service at checkin, was not even available when I arrived at the airport"
Voordelen: "Comfort was better than on the previous Dash-8. Food was OK."
Nadelen: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Nadelen: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Voordelen: "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."
Voordelen: "Petit avion sans trop de place."
Nadelen: "Connexion un peu trop courte à Amsterdam. Génère du stress."
Voordelen: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Nadelen: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Voordelen: "Nice crew; clean plane; decent dinner"
Nadelen: "No entertainment system; insufficient knee space"
Nadelen: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Voordelen: "Premium economy service was good."
Nadelen: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
Nadelen: "Le menu est à améliorer"
Nadelen: "Le menu est à améliorer"
Voordelen: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Nadelen: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Booked priority boarding but all passengers boarded at the same.
The luggage handling at arrival was extremely slow. The indication "first luggage on belt" was not correct at all. This is the second time it arrives to me and I will choose other carriers as a consequence.
Horrible airline and airport
Nadelen: "Water for free"
Voordelen: "Nothing I like!"
Nadelen: "No free food or at least water. You need to pay for everything. High air fare, No seat LCD TV, No wifi. Worst airline ever"
Nadelen: "I arrived 45 minutes before boarding, they refused to let me on the plane because they had closed the registration process. I had to buy another ticket"
Nadelen: "Respecter l'horaire du voyage"
Voordelen: "The positive crew!"
Nadelen: "Hire more crews like this!"
Nadelen: "They brought a drink cart around as if to offer free drinks but then charge you after they pour it"
Nadelen: "Le confort et arrivé a l'heure"
Nadelen: "L’avion avait plus de 1heure de retard même pas un mot d’excuse ou une collation offerte au moins une bouteille d’eau"
Voordelen: "Yes both are good"
Nadelen: "Timing Cz I was delay 1 hour and half ! And we already booked a taxi to pick us from the airport and he left n charge us! ! So we had to take another taxi . As for the website! I’m trying to book luggage online I can’t get through at all! I’ve been trying since yesterday ... thnx"
Nadelen: "Le personnel d embarquement choisissait quelles personnes devaient ou non mettre son sac à main même petit dans son bagage à main, tout le monde n'étaient clairement pas logés à la même enseigne. Décevant."
Nadelen: "Easyjet seats are way better. Limiting the hand (cabin) luggage to 10kg and actually weighting it is ridiculous."
Nadelen: "they could offer at least water “on the house”"
Voordelen: "Both of our experience to an from Alicante via Amsterdam has been an excellent experience. The staff were friendly and helpful, the transfers went without a hitch. I would recommend KLM to anyone to fly with."
Voordelen: "Crew is very nice and friendly"
Nadelen: "Not enough legroom"
Voordelen: "Seats were more comfortable than I expected."
Nadelen: "It would have been better to have 2 carry ons. Even a bag of snacks was considered a carry on and i had to put it and my purse in my backpack."
Voordelen: "Lost cost, I suppose you get what you pay for."
Nadelen: "Very slow to clear the waste cups and litter away. Only one run of drinks service. Very slow to get off the plane at Rotterdam, had to wait for geriatrics and disabled to get off the plane first and took forever."
Nadelen: "Our plane was delayed an hour and then when we landed well after midnight our bag came off the plane with a broken shoulder strap. Will not fly again."
Voordelen: "Ponctualite, service"
Nadelen: "Not much food choice otherwise a really good flight"
Voordelen: "pleasent crew. good pilot."
Voordelen: "The flight attendants and pilots were very nice, I had plenty of room in my seat. The trip was smooth and not at all stressful."
Voordelen: "The fact that we arrived to Amsterdan"
Voordelen: "The crew was so nice and genuinely kind."
Nadelen: "We loved it all."
Voordelen: "Friendly staff. Passanger leg room is ok. Very reasonably priced food and drinks. No serious delays."
Voordelen: "We had arrived to destination in somehow safe condition"
Nadelen: "- Will charge you for anything... extra kg (or less) - charge! Water for 5 hours flight? - Charge! - They ruined my suitcase and won't pay for it - Drunk people making mess on the plane and throw-up on your cloths? Your problem. To conclude, flight with many low cost, but never had that bad experience before."
Voordelen: "Excellent price with good crew and good equipment"
Voordelen: "New plane"
Nadelen: "They had cancelled our flight and we almost miss it"
Nadelen: "Late arrival, no leg room, high price for flight change - 30%"
Voordelen: "It was fast"
Voordelen: "everything was smooth and very convinient"
Nadelen: "there was no drinking water (unless you buy)"
Voordelen: "Seats were comfortable, crew were very kind"
Nadelen: "Boarding took too much time"
Voordelen: "We were disappointed that there were no kosher food options for purchase on flights in and out if Israel. This would be a welcome addition to your service."
Voordelen: "On time"
Nadelen: "2h00 à attendre dans une file interminable pour enregistrer un bagage en soute, du jamais vu."
Nadelen: "Retard à l'embarquement. Aucune explication donnée aux passagers. A l'heure limite d'embarquement qui était prevue, aucun passager n'avait encore embarqué !!"
Voordelen: "The crew was nice."
Nadelen: "It was impossible for me to reserve seats in advance. I tried online and via text messaging with the airline directly. I was finally told, after multiple attempts and many texts messages back and forth with a representative, that I could only reserve my seats during check-in at the airport because my ticket had been purchased via another airline/ service (I had connecting flights). This was very frustrating. Also, the seats on the plane were very uncomfortable, there's no room, and I'm not a large person. When they offered something to drink, I asked for water and had to pay 2.80 for it, there were no snacks. I would not fly this airline again."
Voordelen: "This is the second time in a short period of time I flew Transavia from MUC to DUB and the plane had 1 hour 45 minutes delay due to "technical problems". Moreover I wasn't informed at check- in although the fact was known by then as mentioned on the departure board!!! I prob won't book anymore Transavia flights"
Voordelen: "Staff was friendly, they played music before and after the flight."
Nadelen: "Not that it's the airline's fault, but the screaming kid almost ruined my flight."
Nadelen: "When we booked there was no information about fees for checked bags. I tried to Ck in online and pay for our bags then but the payment didn't go through. At the airport they charged me even more than it would have been online. The bags cost more than our seats. We should have been told!!"
Nadelen: "No room for long legs, reclinable seat in front of me"
Voordelen: "Gate attendant checked us in with a smile! Super courteous, friendly and professional! Plane was super clean and tidy too!"
Nadelen: "Wish a small cup of water would have been available to take some headache meds...3 euros for water, now I really have a headache!!!"
Voordelen: "Nothing good about it."
Nadelen: "They put us in a Transavia plane from Barcelona to Amsterdam, we were on a line at five am for two and a half hours to check in. That was terrible. At the end the clerck was so stress out, that she did not write our connection flight number correct, so we did not get our luggage until the next day."
Voordelen: "L'avion était très propre et confortable!Le personnel était très attentionné et courtois."
Voordelen: "En général tout était correct, l'équipe de cabine a été soucieuse de résoudre problèmes."
Nadelen: "Un fort courant d'aire froide directement sur la nuque qui a généré une toux et beaucoup de dérangement. Ça a continué malgré les efforts de l'équipe de le contrôler. Boeing 737. À éviter ?"
Voordelen: "Bonne compagnie avec le prix qui va avec. Le personnel fait beaucoup d'effort pour mettre les clients à l'aise. L'avion était en excellent état (voir neuf ?)"
Nadelen: "Aucune collation, Pas de divertissement,"
Voordelen: "The crew was really friendly, and the plane was brand new. Lot of choice of things to eat (but no gluten free/lactose free choice)."
Nadelen: "The seats were horribly uncomfortable, but because it was a Boeing, I was not surprised (they put the privilege on the pilots cabin, not the passengers, contrary to Airbus)."
Voordelen: "Once we figured it put, fast check in. Small airport, lots of construction."
Nadelen: "Poor directions at airport, messy boarding on busses"
Nadelen: "Airplane too small"
The 787 is like being on the ground! great plane..
Embarquement à Malaga à 16h50 au lieu de 15h35. Arrivée à Palma de Majorque à 18h20 pour une correspondance à 18h15. Nous avons donc logiquement manqué notre correspondance en direction de Marseille. AirEuropa nous a laissé sans solutions dans Majorque. INADMISSIBLE
Voordelen: "Très bon service (avantages Sky Team): excellent check-in et personnel à bord. Tout le parcours a l’aéroport était parfait: enregistrement, embarquement, livraison bagages). Cabine business agréable."
Nadelen: "Malgré la crise sanitaire, une bouteille d’eau à bord aurait été un plus."
Voordelen: "Très bon personnel de bord, check-in et embarquement très rapides!"
Voordelen: "It was ok no more then that"
Nadelen: "Make sure the stuff or more Patience and understanding"
Voordelen: "Flight wa smooth, little to no turbulence."
Nadelen: "No notice of the delay. There were several adecúate attendants and one needs to be taken out of her misery. What an awful negative and rude person, I feel sad for her. The others were ok."
Voordelen: "It 3 years ago. Why would you ask now?"
Nadelen: "They have lost my baggage and it’s my 4th in Milan with no bags!"
Nadelen: "AirEuropa wouldn't let me board because was my passport will be due in 2 months although I was traveling to the country were I actually live. I will file a complain for full reimbursement, not to mention having to stay in Madrid for one day to wait for Iberia next flight to Guatemala which I took."
Voordelen: "Timing parfait"
Nadelen: "Une collation offerte"
Nadelen: "L’embarquement n’etaIt pas au contact. Les pochettes du dossier des sièges n’avaient pas été nettoyées des déchets des précédents voyageurs. Peu d’espAce au niveau des sièges."
Voordelen: "Bonne compagnie aérienne, qui se diferencie des low-cost. Espace entre les sièges plus grand que les autres compagnies"
Voordelen: "Trip was short."
Voordelen: "Aireuropa is bullshit"
Nadelen: "Aucun membre n’a pu répondre en français alors qu’on atterrit quand même à Bruxelles."
Voordelen: "Vuelo directo"
Nadelen: "Todo pago adentro, no me dieron ni agua. No hay entretenimiento a bordo, es un avión viejito"
Voordelen: "Was not full"
Nadelen: "Out dated plane. Poor boarding process, bad service horrible food"
Voordelen: "Crew was great, the rest was average"
Nadelen: "My checked luggage for which i paid an extra $100 has been damaged to a point where 2 out of the 4 weels are about to fall. I don't know in which of the two flights it happened since my luggage was transfered during the layover."
Voordelen: "The flight went out in time, and the suitcases arrived quickly"
Nadelen: "The plane was very crowded"
Voordelen: "Rien. Kayak, orbitz et air Europa font tous trois preuve de désinformation à l'égard de leurs clients !"
Nadelen: "Normalement, les vols long courriers offrent toujours des bagages en soute. Apparemment ce n'est pas le cas de air Europa. Cependant, cette information n'a été clair nulle part. J'ai dû payer taxe de 150$ à l'aéroport pour cette malhonnêteté. Exactement la même remarque concernant la nourriture. Il n'y eu aucun moment durant la réservation où l'on a pu choisir notre régime alimentaire. Étant végétarien j ai recu un plat avec viande. Le staff m'a dit qu'il fallait appeler la compagnie auparavant, comment le deviner ? De plus, le petit dejeuner était composé de un ridicule sandwich jambon fromage. J'ai demandé pour changer et dit que du jambon au petit déjeuner n'était pas nécessaire mais on m'a répondu avec insolence que c'était un petit déjeuner "normal"! Le service avant même l'embarquement était médiocre et désagréable. A bord, le staff parlaient quasiment exclusivement en espagnol alors que le vol venait du Brésil. A bord, on nous informe sur pour pouvoir regarder des films, il faut télécharger une application car il n'y a pas d'écran disponible. Une fois a bord les réseaux ne fonctionnent généralement pas! Alors le staff propose un iPad a 10€ ?? C'est une action plus que malhonnête!! Informez vos clients à l'avance."
Voordelen: "Everything was great!"
Voordelen: "The plane was clean and spacious."
Nadelen: "Although a short flight, there were no complimentary food or drink options."
Voordelen: "Plane was great"
Voordelen: "Cartoons on tv (for kids)"
Nadelen: "the plane is too tight"
Voordelen: "A vrai dire pas grand chose, une des pires expérience de ma vie en therme de vol"
Nadelen: "- Personnel pas souriant du tout et pas de service (il faut aller se servir de l'eau au fond de l'avion) - Retard systématique - Le personnel nous refuse le service d'autre boisson que de l'eau - Aucune information en anglais - L'hôtesse s'endort avant l'atterrissage à Zurich et fait sont contrôle en courant et sauvagement"
Voordelen: "A vrai dire pas grand chose, une des pires expérience de ma vie en therme de vol"
Nadelen: "- Pas d'écran sur un long vol - Personnel pas souriant du tout et pas de service (il faut aller se servir de l'eau au fond de l'avion) - Retard systématique - Le personnel nous refuse le service d'autre boisson que de l'eau - Aucune information en anglais"
Nadelen: "Next time Air France of British Airways. No more Air Europa."
Voordelen: "The crew, the food the entertainment"
Voordelen: "All good"
Nadelen: "The plane had no entertainment inflight"
Voordelen: "Service was good food was very good."
Voordelen: "This A330 had IFE in Coach unlike other A330s the airline flies. That said, the IFE has limited choices."
Nadelen: "Delayed for full day today n Madrid did not get put on the next flight but flights that were much later:("
Voordelen: "Le premier vol"
Nadelen: "Le deuxième vol"
Nadelen: "Retard 1h40!!!!!"
Voordelen: "excellent service, better than expected. flight took off 10 minutes early and arrived 20 minutes early"
Voordelen: "Confort Équipage au top"
Nadelen: "Absence de divertissement Repas ou boisson payante Embarquement en retard"
Voordelen: "Équipage sympa"
Nadelen: "La nourriture Système de divertissement qui ne Marche pas Confort pas top Embarquement en retard"
Voordelen: "The plains are very wide inside. Don't make you fell so close in. Need more variety of movies and games. But it was acceptable . The food was good."
Nadelen: "We were an hour late taking off after boarding"
Nadelen: "Charged 60 dollars for one suitcase they said they announced in the internet the day before. No email or any other notification. belt sign during the all flight for turbulences that neVer existed No food or water because of the sign No entertainment"
Voordelen: "Friendly staff. Good proportion of quality-price for the airfare. Pleasant ride on a Boeing 787 Dreamliner, with features like the electronic dimmers on the windows."
Nadelen: "One hour into flight, the entertainment system shut down. The flight attendants tried their best to revive it, and managed to do so after 3 or 4 hours. All passengers applauded."
Voordelen: "the crew"
Nadelen: "comfort, there were small space for our legs The food , the worst i have ever seen"
Nadelen: "Gave conflicting answers and slow status updates when the flight was rescheduled the next day, handled communication of rescheduled connections very poorly. No one, either at the gate or back in Spain, seemed to know what was going on. Will never fly with Air Europa again."
Voordelen: "The new planes are great! Lots of room in the overhead bins, I was able to fit my acoustic guitar in without any trouble. Crew were very helpful and professional. Thumbs up Air Europa!"
Voordelen: "Almost nothing"
Nadelen: "No entertainment per Seat, Small seats and the crew was terrible and not polite"
Voordelen: "Crew was very friendly and courteous. Aircraft and cabin was clean and comfortable."
Nadelen: "Food was pretty poor with the 2nd "meal" being awful. It's what to expect with a discount airline though. Worst was that a duty free item was pilfered out of checked luggage."
Voordelen: "One of the best international flights I have taken. Comfortable (as much as a plane can be for 9 hours), good food and service, lots of free movie options."
Voordelen: "Lunch (TLV - MAD) was excellent Breakfast (MAD - TLV) was horrible! Plane was clean and new."
Nadelen: "Space between seats is minimal. Over 1.80 m' may suffer."
Non respect de l’heure d’embarquement! Décollage et arrivé en retard
Les genoux dans les dents tout le voyage c’est rarement agréable. Avion de Eurowings, un vrai cauchemar. Et je fait 1m75, pas 2m.
Connexion avec Genève mal faite, j’ai du attendre 3h pour un autre vol.
Voordelen: "On m'a fait raté mon vol et pour impossible de trouver un interlocuteur. TRES DECU!!!"
Nadelen: "On doit payer même le café sur l’avion première fois que cela nous arrive vol de 4 heures sans aucun breuvage ni nourriture inclus. Aucun divertissement."
Nadelen: "Delay of 40 minutes"
Nadelen: "The Florence Airport has difficulty with baggage. Had to wait for over an hour."
Nadelen: "Flight was late, very little communication, hot and uncomfortable and slow, and everyone missed their connections."
Voordelen: "too crowded , not organised enough"
Nadelen: "Maybe the entertainment choices"
Voordelen: "Friendly crew. Great phone support."
Nadelen: "Online check-in was very messy - not available. After contacting the phone support, it was possible."
Voordelen: "Crew was okay."
Nadelen: "That your airline commit to schedules."
Voordelen: "confort & service au niveau attendu"
Nadelen: "20 mins de retard au décollage"
Nadelen: "2:30 de retard"
Voordelen: "Good explanation for the pilot itself. Effor to reduce the inconvenience."
Nadelen: "More than 2 hours delay in Brussels That could have been better !"
Voordelen: "Good movies."
Nadelen: "I called United to make sure there was a children’s meal for my 3 year old. There was not."
Nadelen: "Repas moins basique"
Nadelen: "Retard de 20 mins a l'embarquement Repas à prevoir"
Nadelen: "nous sommes restés coincés une heure au sol au départ pour des formalités administratives"
Voordelen: "Vol à temps et équipage agréable"
Nadelen: "pas de proposition de divertissement : lecture, journaux, ...."
Nadelen: "Propreté de l'avion à l'aller."
Nadelen: "There is no entertainment which is ok. You had to pay for everything in flight. Their carry on luggage size allowance is smaller than any airline I’ve ever flown"
Voordelen: "Retard de 45 min"
Nadelen: "Je n'ai jamais reçu un service de ce genre avec aucune compagnie dans le passé. Avec plus de 50 vols à mon actif dans les 5 dernières année, jamais je n'ai vécu cela. Je travaille dans le tourisme et vous pouvez être certain que je déconseillerai votre compagnie dans le futur à tous mes clients et clientes. Le personnel à bord n'étais pas courtois du tout, aux portes d'embarquement et ainsi qu'au service à la clientèle de votre compagnie. Je n'arrive pas à comprendre d'où vient votre réputation exemplaire après avoir vécu cette expérience. Votre responsable de l'aéroport Pearson International de Toronto a été audieuse et n'a pas été à l'écoute du tout lors de notre rencontre. Avec plus de 2500$ dépensé pour un aller-retour Paris/Montréal et ce genre de service en retour j'attendais un minimum de considération venant d'une compagnie digne de votre renommée. Mon conjoint est médecin et vous n'avez pas l'air de réaliser ce que réalise ce genre de situation. Nous étions à temps à la porte et on nous a tout simplement refusé l'accès. Aucune solution possible peu importe ce que nous demandions. Aucune possibilitée d'avoir un vol plus tôt ou simplement de faire livrer bagages à notre domicile. Seulement l'interdiction d'entrer dans l'avion que nous avions choisi et ce avec des raisons valables vue le métier de mon conjoint. Je ne comprends pas pourquoi cela nous retombe sur nous, nous devons payer des dépenses supplémentaires afin de rentrer à temps, alors que sur internet lors de la réservation la correspondance était prévue, et qu'on nous a assuré que les bagages auraient le temps de suivre à Paris. J'espère grandement que vous allez considérer ce message et que vous allez faire quelque chose autre qu'un courriel d'excuse."
Voordelen: "The chairs were comfortable the staff was very attentive and nice"
Nadelen: "I cant really say anything bad except for the fact that my luggage was broken but i did go to the counter and the person was very nice and handled the issue very proffesionally"
Voordelen: "Je suis grand de taille, j'avais de la place pour mes pieds."
Nadelen: "L’embarquement était très long a partir de Bruxelles. Le personnel naviguant etait peu souriant. La sélection des médias proposés étaient moins attractifs"
Voordelen: "L’embarquement etait rapide on a décollé à l’heure"
Voordelen: "Personnel de cabine."
Nadelen: "Retard. Trop d'annonces Safety."
Voordelen: "Equipage, propreté, entretien de la cabine, ponctualité."
Nadelen: "Thé, café et eau devraient être à discrétion. Le tout payant ne paye pas..."
Voordelen: "The actual boarding functioned ok and despite a late departure we got to Brussels ok. They also announced our boarding gates which helped."
Nadelen: "The check in was shockingly bad. I had pre-checked in, but that did not help. I got put in a line for people who had not checked in. It was not possible to ask to be in the right line. Most of the people behind me were moved to another line while we waited for 30 minutes. When I mentioned the ground crew, who had long conversations with the people checking in, he said it was not their fault at all. It was not impressive."
Voordelen: "Personnel sympa."
Nadelen: "L'embarquement est chaotique, pas de divertissement"
Voordelen: "Efficace dans l’embarquement. Vol à l’heure. Arrivé en avance. Sièges confortable pour un court voyage."
Voordelen: "Helpful services."
Voordelen: "Départ à l'heure et arrivée en avace. Si seulement toutes les compagnies pouvaient faire comme ca"
Voordelen: "At least it was a flight"
Nadelen: "Noisy, no complimentary snacks nor drinks, no legroom"
Nadelen: "Terrible. Long delays caused me to miss connecting flight and a wedding. Lufthansa decided 12 hours of my day and the missed ceremony was worth a 5 euro voucher... Never flying german again."
Voordelen: "Great wheel chair service"
Nadelen: "Polite customer service agent"
Voordelen: "We were delayed boarding slightly, delayed sat on a steaming gate shuttle then sat on the tarmac for a couple of hours while storms passed. But the crew gave regular updates, provided food and water, allowed us to walk about. It was as plesent as such a situation could be."
Voordelen: "Food was better than average."
Nadelen: "Boarding could be done more efficiently."
Nadelen: "Very disappointing, Lufthansa airline sold my return ticket to another customers with out notifying me, so i’m stuck in here now and i have to find another ticket. And of course the flight is not refundable."
Nadelen: "Pour un vol de 6h, international il est selon moi inacceptable qu’il n’y pas eu ni collation de servit ni de breuvage. Tout était payant."
Voordelen: "Good flight overall- staff lovely"
Nadelen: "Limited food choices"
Voordelen: "Great airline"
Nadelen: "Great distance to walk between terminals for transfer"
Voordelen: "L'attention de l'équipe à bord était au delà de l'habituel dans les avions de compagnies de bas coût. Ils ont montré un vrais souci pour le confort des passagers."
Nadelen: "Ma siège était dans le dernier rang de l'avion, sans fenêtre et pas trop commode. Pourtant, c'était à cause de ça que l'équipe, sachant les inconvénients, m'ont montré cette attention spéciale comme compensation."
Voordelen: "À l heure excellent décollage et atterrissage tout en souplesse"
Nadelen: "Siège peu confortable je ne pouvez pas abaisser le dossier"
Voordelen: "l acceuil et personnel tres sociable"
Nadelen: "Retard et bagages perdus"
Voordelen: "La couleur de l'avion"
Nadelen: "Le correspondance manquée à cause su retard"
Easyjet = de plus en plus lowcost !!! Pour 1h30 de vol ça passe mais il ne faut pas plus....
Lost luggage. After 3 days, still do not have it.
Bien préciser aux personnes qui viennent vs chcher o T1, qu'il y a un bon 1/4 d'heure pr y arriver et que le parking va leur coûter très cher
Nadelen: "Was good flight overall, clean, friendly staff,"
Voordelen: "Rien, trop de bouchon vol perdu"
Nadelen: "Delayed by 4 hours"
Voordelen: "Baggage drop informed gave us a heads up of extra charges to additional carry on bags if they need to be placed as hold luggage at gate, so we were able to check them at bag drop and save lots of money!"
Nadelen: "Flight could have been on time."
Voordelen: "flight left close enough to onetime to arrive onetime, flight was smooth"
Voordelen: "The crew on the plane handled the difficulties of a passenger well."
Nadelen: "The repeated delays and mix up with seats which then led to an irate passenger who made ALL of us miserable. She was moved next to my daughters and took her anger out on them by yelling and demanding things most of the flight."
Nadelen: "Whether the type of aircraft or the plane itself the pressure system did not work. It has been years since I have had to deal with clogged painful ears, but for 30 minutes this was the case. The flight was over 40 minutes delayed and no announcements were made. Boarding and deplaning was chaotic."
Voordelen: "Hôtesse très mal polie pas très agréable"
Voordelen: "EasyJet are generally efficient and feel like they have the passenger in mind."
Nadelen: "Not sitting cooped up in our seats waiting 45 minutes for a slot."
Nadelen: "The flight was delayed, normal easy jet flight, not expensive, short on space and just about ok on comfort. But, good flight times and reasonable cost. There was a very big man in my row, with his small wife, he just about fitted on,but I don't think of have accepted him sitting next to me."
Voordelen: "Le vol de façon général"
Nadelen: "L’ajuste Horaire pour éviter le retard"
Nadelen: "We were waiting in the bus for a very long time"
Nadelen: "Le retard."
Nadelen: "L ergonomie des sièges pas adapté au corps humain notamment au niveau des lombaires et nuque dossier trop droit inconfortable"
Nadelen: "On nous a imposé de mettre notre bagage cabine en soute : 20’ de perdue à l’arrivee. Honteux"
Nadelen: "Food runs our so fast"
Nadelen: "Tall people suffer in any seat but the exit seat. Delayed flights are never enjoyable"
Voordelen: "Le vol s'est bien déroulé"
Nadelen: "Un gros retard au départ de Paris"
Nadelen: "bus a l euroairport de l avion.. comme des sardines !"
Voordelen: "A good range of cafes at Gatwick while my wife and I wait 7 hours at airport for next flight"
Nadelen: "Easyjet's abysmal customer service. We are at gate 40 minutes before and are waiting to board only to find out that they have closed the gate early due to few passengers,wiyhout making any announcement. The airplane is still standing right there but they say we can't board as they have closed the doors. To make things worse, Easyjet refused to pay for the replacement flight, let alone compensate us for the flight we missed (cutting our 2 day holiday in half practically)."
Voordelen: "Ponctualité. Application Easyjet."
Nadelen: "Cabine défraîchie. L’application n’indique pas la porte."
Voordelen: "Cabine bcp plus sympa que certains autres avions Easyjet !"
Nadelen: "L’application Easyjet incapable d’afficher la porte d’embarquement alors qu’elle est affichée sur les écrans de l’aéroport depuis longtemps. Cela fonctionne parfois très bien!"
Voordelen: "Staff on board and a great captain."
Nadelen: "North terminal is terrible it is almost designed to be anti anyone with a disability the walk is far too long and the lift from tarmac is code protected so can’t be used. My partner had awful distress walking up the three flights of stairs to the Concorde as she had a bad knee, not bad enough to warrant mobility aid but by the end of the journey to the outside of the terminal she was almost in tears. We were very disappointed at the lack of management for the old the young and anyone with slight disabilities. So much more can be done."
Voordelen: "A l heure Hotesses sympathique"
Voordelen: "Staff were friendly."
Nadelen: "My flight was delayed which meant I was over an hour late for my connecting travel. Delay kept increasing as I was waiting at Luton airport."
Voordelen: "Great service landed early both ways defo use again"
Voordelen: "Crew got a late running service boarded and off the gerund promptly and made up time during the flights."
Nadelen: "Slightly worrying that it was running late n the first place; it’s a no-frills airline. But that’s fine!"
Voordelen: "Well organized and friendly cabin crew with smooth flight. Didn't order food on flight so I couldn't say how it was. It was a basic flight so no entertainment either."
Voordelen: "Pas de retard"
Nadelen: "Pas de divertissement ni de repas Café reste cher pour faire passer le temps"
Nadelen: "50 minutes late..."
Voordelen: "Great flight great staff"
Nadelen: "Can’t wait to fly again"
Nadelen: "Delay at departure one hour, long queues in Luton at passport control"
Nadelen: "Standing in the cold waiting to board."
Voordelen: "I don’t expect much from low cost airlines. Convenience and being in time"
Nadelen: "Passport control is just unbearable. 45 min because they had one person for Sever flights. A third world country does better"
Nadelen: "Just not good enough for business travel. Stick to ahipping holiday makers who have a bit more flexibility on schedules!!"
Voordelen: "Équipage très sympa.et pro."
Nadelen: "Beaucoup de turbulences. Le pilote à dut rattraper le retard dut au vol précédent. D où un vol un peu tourmenté."
Voordelen: "Good plane and syaff"
Nadelen: "Had to pay for food"
Voordelen: "Nice enjoyable flight"
Nadelen: "Cheap fare"
Voordelen: "Crew was very good keeping everyone happy"
Nadelen: "Delayed and boarded plane and sat for 2 and half hours before taking off."
Nadelen: "Delayed for 90 minutes"
Voordelen: "Le speedy bording"
Nadelen: "Le retard du vol"
Nadelen: "Les parents qui laissent leurs enfants de 7,8,9,10 Ans se battre, hurler.... aucun respect d’un espace collectif. Aucune éducation au « vivre ensemble « "
Voordelen: "A l'heure et sans surprise"
Voordelen: "Un accueil parfait avec un commandant de bord excellent par son humour et son savoir faire.. il a même peut le temps de nous expliquer pourquoi les vents créer des perturbations"