Vind goedkope vluchten van Asturië naar Brussel

Nadelen: "C’est la première fois que nous prenons Iberia et nous avons été très déçus. Personnel extrêmement désagréable. Première fois que je vois tout un équipage aussi peu professionnel, indélicat et qui ne passe pas en dehors des repas. Le repas a été servi et le débarrassage 5 min après. Pas de nettoyage des toilettes pendant les 12heures de vol. Les hôtesses étaient trop occupées à papoter à l’arrière de l’avion. En tant de covid c’est inadmissible. Je ne recommande pas cette compagnie et ne la prendrais plus jamais !"

Voordelen: "Nothing"
Nadelen: "That they would not cancel the flight two days prior"

Nadelen: "Tout sauf le repas très mauvais des boîtes de conserves. C'est de la rigolade. Très déçu du repas vraiment."

Voordelen: "Friendly and courteous"
Nadelen: "Like that is good"

Voordelen: "The entertainment was good"
Nadelen: "The space in the seats are very small for such a long trip"

Nadelen: "Awful awful baggage collection in Madrid - longer than. One hour"

Voordelen: "Quick boarding, take off, landing"
Nadelen: "The announcements were a bit loud and startling"

Voordelen: "Seat small. No air flow control for seat."
Nadelen: "Need more than 2 beverage services in 10 hour flight."

Voordelen: "Entertainment was ok, had holl rodarte options and good variety"
Nadelen: "Seats are hard, no leg space, no elbow space, the upright is 90degrees. The crew is not helpful, to the point and act like they are doing you a favor by being there. In one instance the attendant told a passenger "you can move your bag, or I will move it for you." To another passenger, without prev"

Voordelen: "Personnel gentil"
Nadelen: "L’avion me semble pas en bon état. Des gouttes d’eau tombaient du plafond suite à la condensation"

Nadelen: "Iberia annule le vol choisi puis change l'attribution des sièges et sépare les gens sans la moindre considération. Vol cher et médiocre."

Voordelen: "Puntuality"
Nadelen: "At leasr a cup of water during the flight"

Nadelen: "Iberia est une.compagnie mauvaise, qui ne se préoccupe pas du délai entre deux vols A éviter"

Nadelen: "Correspondance trop court, on a faillit rater l'avion, alors que j'avais demandé quelques jours avant si c'était suffisant en terme de délai. De plus, le bagage n'a pas suivi et est resté à Madrid (retour seulement demain)"

Voordelen: "Vol a l'heure Personnel avenant"
Nadelen: "Tous les services sont payants. Le service WiFi à bord ne fonctionnait pas"

Voordelen: "Sympatique"
Nadelen: "L'embarquement."

Voordelen: "Le personnel de bord était inattentif, cela se voyait qu'ils n'avaient pas envie d'être là. Aucun passage entre les deux repas (pendant 8 heures d'affilée), puis le café servi jusqu'à la moitié des rangées seulement, avant l'atterrissage, personne n'est passé vérifier les ceintures."
Nadelen: "Un personnel naviguant plus présent, plus professionnel, sérieux et souriant? Quelques passages avec de l'eau pendant le vol entre les repas."

Voordelen: "Le personnel de bord à été bien Mais tout le monde qui est en bas qui est au sol était très mal"
Nadelen: "Le personnel de sol était très mal"

Voordelen: "The crew was amazing.The seats weren't bad but not super comfortable."
Nadelen: "The kosher food was excellent and delicious but cold.Our only complaint was that the boss of the crew laughing and making lots of noise when people were trying to sleep.It was great to see people so happy but not during sleep time.I loved the crew.They were very warm and friendly.Boarding was excell"

Nadelen: "Le retard et la prise en charge à l'arrivée"

Nadelen: "very rude gate crew. impatient and not helpful. they need a new job if they are so miserable."

Nadelen: "We were charged 100 Euros extra as they indicated the 2 pieces laugage was not included. They didn't respect the seats that where assigned in the reservation claiming we jus reserved the sits but didng pay for them."

Voordelen: "Iberia airlines is a disaster"

Voordelen: "Excellent crew and comfort during flight."
Nadelen: "Confusion at time of boarding."

Voordelen: "Smooth flight"
Nadelen: "Food could have been better in board"

Voordelen: "J’ai voyagé avec un chien en soute. On m’a tenu informé que mon chien était bien à bord lors du changement d’avion."

Nadelen: "Ma valise n’à pas suivie à Madrid. Résultat 4h d’attente à Genève pour la réclamation de valise. Horrible !"

Nadelen: "Short flight so no type of entertainment or drink/food service."

Voordelen: "I never got on this flight."
Nadelen: "I was at the airport more than 2 hours ahead of my flight time. By the time I made it through check in, security, and immigration, I was already cutting it close. A random security check right at the gate made me miss my flight. There were no timely options to re-route my flight unless it was at a fee of over >$2,000. Horrible, stressful, experience."

Nadelen: "The line to check bags was way too long. No kiosks and only one person working the desk and way too slow."

Voordelen: "I liked my flight to Mallorca with BA"
Nadelen: "I didn’t like trip from Mallorca to SFO via Iberia."

Voordelen: "Crew was very helpful"
Nadelen: "Food could've been better"

Voordelen: "Personnel de bord excellent, cabine très agréable pour un vol au même prix que Ryanair ! Merci à Iberia d'être sur cette ligne. Vol excellent."

Voordelen: "Équipe que je plains d'ailleurs."
Nadelen: "Rien à manger ou à boire. Place très limitée pour les jambes. C'était mieux avec Ryanair"

Voordelen: "Our seats were very comfirtabke"
Nadelen: "Nothing, it was all great!"

Voordelen: "same"
Nadelen: "same"

Voordelen: "entertainment, comfort"
Nadelen: "the spaniards are always LATE. and DISORGANZIED."

Nadelen: "My USB connector didn’t work"

Voordelen: "Embarquement efficace"
Nadelen: "Même pas de bouchon d’oreille ni de masque pour dormir sur un vol de 23 heures... Nourriture insipide"

Voordelen: "Vol correct et à l’heure"
Nadelen: "Même pas des cacahuètes gratuites sur la compagnie nationale. Service minimum : ne vaut pas mieux qu’une low cost."

Voordelen: "On time or early"
Nadelen: "Cramped quartrrs, plastic food."

Voordelen: "Great and on time"
Nadelen: "Nothing all good"

Nadelen: "Al llamar a Iberia(horas antes de nuestro vuelo)para informarles que por llegar a Venecia a bordo de un crucero y este no poder entrar a puerto en hora por motivos de la neblina y por esa razon no poder llegar en tiempo nosotros al vuelo,nos dijeron que no podiamos volar con ellos desde el vuelo de Madrid al otro dia a Miami y solo nos ofrecieron otro vuelo para 3 dias despues y con un precio bastante alto,conclusion que siendo una compania tan reconocida poco nos ayudaron, por no decir practicamente en nada,"

Nadelen: "Consignes de sécurités non respectées par le personnel naviguant Porte cockpit ouverte en vol par une seule personne. Contrôle ceintures et sièges sommaire. Site web fonctionne mal lors de la résa des sièges"

Voordelen: "short flight, on time"
Nadelen: "indifferent crew"

Nadelen: "1h15 de retard"

Nadelen: "Bagage abîmé en soute"

Nadelen: "The stewardess spilled coffee on my leg and didnt apologize. then after bumped me in the head with her elbow and did not apologize."

Voordelen: "Un décollage et un atterrissage en toute douceur. Je n' ai absolument pas senti que l avion se posait. C est très agréable"

Voordelen: "Nothing."
Nadelen: "Space and environment."

Voordelen: "Crew"
Nadelen: "Time"

Voordelen: "There was a good amount of room on the plane with comfortable seating."
Nadelen: "We sat on the plane an extra 15 minutes before the flight, but other than that everything went smoothly."

Voordelen: "worst airlineEVER , canceled the flight did'nt offer any help"
Nadelen: "everything"

Nadelen: "Amazing"

Nadelen: "We have a 5 hours delay inside the plane. The crew has to been change and the second crew is the worst crew in all my flights The captain also was change after 4 hours of delay, and is the worst captain, nothing polite"

Nadelen: "Air conditioning at the gate"

Voordelen: "Nothing."
Nadelen: "Food was not offered. Boarding was chaotic. Took off later than expected because of the chaotic boarding."

Nadelen: "Could of been on time. I missed my connection and it cost me 1000’s. Worst airline ever."

Voordelen: "All was ok"
Nadelen: "Flight delayed and slow boarding"

Nadelen: "Our connecting flight was late and we missed our flighr"

Nadelen: "I was unable to check in online (and I tried multiple times with multiple devices). I got the unhelpful message that I simply couldn’t “check-in at this time.” This left me thinking that I should keep trying. A more specific error message would be more helpful."

Voordelen: "Empty plane so I could switch to exit row. The other rows do not have enough room for someone 186cm tall"

Voordelen: "standard flight without any unexpected events except 30 minute delay."
Nadelen: "30 minutes delay."

Voordelen: "Nothing"
Nadelen: "Pay for all, it's ridiculous for the price of the ticket"

Voordelen: "They are always late not much room."

Nadelen: "Long delay"

Voordelen: "Good leg room"
Nadelen: "30 minutes late - better than 2 hours with previous Vueling flight..."

Voordelen: "Key to long haul flight is keeping everyone happy without forcing them to sleep. On a westbound flight arriving at night you want to get on the target timezone asap, this flight is the FIRST that really allowed me to do that without conflicting with people who don't know how to manage jet lag. The dimmable large windows and comfortable seat make it more comfortable. A/V with 3D map, online lunch ordering, being able to see outside without the bright sun bothering anyone, all worked well. +100 I was skeptical of the a la carte food & beverage service, without any regular service, especially on a long haul flight, but it seems to be much less hassle for stewards and frees up passengers to eat when they want. the food selection was meager and overpriced though. video system worked well, fortunately I found one good one, had all the trick play (replay, captions) so, ok, given meager selection. after 12 hour, people are tired, but few were visibly annoyed or crabby."
Nadelen: "They didn't have place to put garbage on the airplane, we tried to stuff it in the bathroom once, we just left the rest in the empty seat next to us. Spanish airports don't have good queue management, only two boarding classes, makeshift line. People crowd the gate making it seem like they'r about to get on next confusing the people who actually are next."

Voordelen: "When check-in online I was given 1st row seats, as a result I was treated as an excellence customer. Great service."
Nadelen: "Delayed again to depart, and over 30 minutes to show reclaim belt to get the luggage"

Voordelen: "Getting off the plane in Barcelona"
Nadelen: "Extremely poor service by the cabin crew. They were extremely lethargic and slow with service. So much so that numerous rows of seats with young families were never served. No announcement or apology, they just stopped serving as they needed to prepare to land. They knew from the start how long they would have to serve drinks/snacks but didn’t care and definitely did not go out of their way to ensure everyone would be served. The worst service or total lack of that I’ve ever had."

Voordelen: "at the check in. I've been asked to pay because my booking didn't show that I included 1 in cabin bag and 1 ship for each traveler. I had to pay because I wasn't going to lose my flight. I ask you to check my booking please."

Nadelen: "Plane boarded early. Then we sat for 45 minutes past our departure time while they did unspecified maintenance on the plane. Poorly organized and chaotic."

Nadelen: "Big delay, poor information from staff."

Voordelen: "Nothing"
Nadelen: "On arriving two hours early to my flight I was told that I was being put on standby because the flight was full. Not sure how I got bumped from a flight that I bought a ticket for 3 weeks ago? Upon waiting at the gate I came to realise that 17 other people had also been bumped. How does an airline overbook a flight that much? We were led to the baggage claim and told to pick up our bags to be rechecked- then the flight attendants disappeared, giving us no further direction as to where to go or what to do. My bags did not arrive on the carousel, either did anyone else’s that had been bumped. We walked up to the check in desk only to be told to consult the baggage service desk downstairs. Upon doing that we were told to go back to the check in desk. After going to the check in desk again we were told to go to the customer service desk. After doing that and waiting another half hour, we were given new tickets and told that our baggage had left on our original flight and would be waiting for us in Barcelona once we got there. Our compensation for all of this hassle was only a free meal from the restaurant. When we went to the restaurant we were told that we were only allowed one of the cold sandwiches and a small drink. Absolutely appalling as we were starving and exhausted. All of the flights were also delayed, however all the boards continued to say they were ‘on time’. The board for the flight we eventually took said we were ‘on time’ despite the fact we were still standing at the gate at the time we were supposed to depart. After arriving on a flight 5 hours later than we should have arrived, We were then told by the baggage desk that the luggage had not arrived in Barcelona and were instead back in Paris. So the staff in Paris blatantly lied just to get us to leave them alone. No apology was offered at any point of this whole ordeal, no compensation other than a sandwich and a bottle of water, and i’m now left with absolutely nothing but the clothes on my back. Not even a complimentary toothbrush which has been given to me along with toiletries and a t-shirt the last time my bags were delayed. Absolutely appalling from all aspects of this whole company. I am sorry to say I’ve already booked my return flight, however after that flight I am never flying Vuelig again!"

Nadelen: "Was late, without any notification"

Voordelen: "The individual tv screens."
Nadelen: "This is what I noticed while checking in the last gate before we board. We were singled out with a few other people to be additional screened in questions. When we were done, there were about more than 10 individuals who were waiting to pass the gate and about over 50 waiting in line. We noticed that the European descent individuals with bigger bags were not question and allowed to pass through. We were stop and was informed we have to pay for our luggage. The rep took our credit card and scanned it and when we asked how much she informed us the amount will be appeared in our next statement. How did she not even know?? Lastly, the individual in front of us had the same luggage (if not bigger) and didn’t even have to beck his in!"

Voordelen: "Crew was nice and friendly"
Nadelen: "Boarding took place in a separate area of the airport, no access to shops. Flight was delayed, we arrived an hour late at our destination."

Voordelen: "Boarding was ok"
Nadelen: "Flights usually delayed and the cabin crew look like they are sucking on a perpetual lemon"

Voordelen: "On time departure"

Voordelen: "Quick flight and good service"
Nadelen: "Cheap flight but odd that we always take a shuttle from plane to airport"

Voordelen: "Boarding"
Nadelen: "No bags"

Voordelen: "Alles op tijd"
Nadelen: "Te weinig plaats voor de benen"

Nadelen: "Sitting is bad"

Voordelen: "On time"
Nadelen: "Cramped"

Nadelen: "Food and entertainment don’t apply to my trip"

Nadelen: "overbooking, rude staff"

Voordelen: "The electronic check-in was breathtakingly simple but this airlines excels at optimal usage of available space - to the extreme discomfort of its clients. I am of average height and my flight was an exercise in pain endurance."
Nadelen: "Zero legroom"

Voordelen: "Geweldig! Het was een rustige vlucht. Zowiezo heel krap. Maar het was rustig"
Nadelen: "Niks!"

Nadelen: "Het is heel krap om te zitten. Maar de prijs was goed. I guess you get for what you paid. Het was niet slecht."

Voordelen: "Nothing"
Nadelen: "Took no responsibility for missed flight to NYC after flight from Barcelona was delayed. It took 3 hours in Gatwick airport to get rebooked on a flight the next day. Did not agree to pay for accommodation or food or transport for the 24 hour interval between flights. Terrible."

Voordelen: "It was fast"
Nadelen: "A bit cramped in seating"

Voordelen: "Nothing"
Nadelen: "Was not what I expected when booking with British Airways. This low budget airline did not continue the level of service expected when I booked the trip. It was like riding a bus in the sky. #NoComplimentaryAnything"

Nadelen: "Board personnel not polite; no assistance were done with my baby."

Nadelen: "You take money from my card and you send me confirmation when I go to the counter they said that I don't have any reservation I will complain about that you are the bad company ever"

Nadelen: "They lied to us that the connection flight from Barcelona to Tel Aviv was canceled and therefore we must stay at Granada. They also said they could not fly us to Barcelona because all the hotels there were full occupancy (sounds absurd). Only after we insisted on flying to Barcelona we discovered that the flight to Tel Aviv took place as usual. To this day, I do not know why an airline needs to lie in such an ugly way. Note that this was not a misunderstanding or language difficulties. The English of the airline team and mine is excellent. This behavior is dismissive, irresponsible, and embarrassing"

Voordelen: "Everything , we loved !! The crew was amazing, always eager to serve and help, the food was good and the timing was perfect!!! :)"

Voordelen: "The flight, especially with the relatively low-cost "Priority Boarding" option was very pleasant."
Nadelen: "The Malpensa airport boarding process is a bit of a free-for-all, with people lined up a long time before boarding in a very long line. Your best option is to skip the giant line with Priority Boarding. Even in the short Priority Boarding line, it was pretty messy, and a businessman pretending ignorance tried to cut in line in front of me."

Nadelen: "The leg room is much too tight. The tall female flight attendant did not seem friendly at all.I watched her and she seemed annoyed at the older Muslim travelers. Her entire demeanor was sour and she did not smile."

Nadelen: "Staying in airport for six hours"

Voordelen: "The crew was rude and unhelpful."
Nadelen: "The professionalism of the crew, the quality and taste of the food. The comfort of the seat."

Voordelen: "Service smilles confort"
Nadelen: "Nothing"

Nadelen: "The ticket price is expensive"

Voordelen: "Absolutely nothing. Bathrooms were dirty upon boarding, crew did not even come around with water more than once, the airline couldn’t resolve even the most simple issues. Terrible experience"
Nadelen: "Any form of customer service, maintenance of bathrooms, ability to resolve travel agent dispute. Change of seats. They were able to do nothing except sorry."

Voordelen: "Very comfortable & spacious seats. We were provided with blanket, pillow, mask, socks. Nice food and tea service."
Nadelen: "No personal tv."

Nadelen: "Received notification that flight was canceled/delayed & notified to checkin at airport between specific times. At the airport the checkin counter opened 3 hours & 20 minutes later than the notification announced. By the time checkin opened, all lounges had closed. Also, flight was further delayed."

Voordelen: "Crew was great"
Nadelen: "They could have not been 2.5 hours late leaving my origin city and causing me to miss both of my connecting flights"

Voordelen: "nothing! Very poor service"
Nadelen: "Have special help for large families especially with young children. Most airlines anticipate large families’ arrival and keep a golf car at the gate to help them. Your company is careless, callus. In addition i lost 3 luggages"

Voordelen: "Late from Dakar, couldnt provide accommodation at Casablanca, Late again from Casa entertainement system wasnt working on my seat"
Nadelen: "Pretty much everything"

Nadelen: "This the worst trip ever boarding was delayed by 5 hours and the people at the counter knew and didn’t bother informing me when I checked in. I paid a lot of money for business class and the plane has all seats same to top it despite that there is other space the put a big fat guy in the seat next"

Voordelen: "Horrible airlines...i will never flight them again. Bad customer service in New York and Casablanca. Long delays, dirty planes, very noisy cabin, limited entertainment, etc......"
Nadelen: "Too long to write, kick them off of your platform ASAP or I will never use kayak"

Voordelen: "There was not a single thing that I liked about this trip/airline."
Nadelen: "Absolutely no communication about boarding after my flight got delayed an hour until I heard "final call." Missed my connection in Morocco and got another flight over 6 hours later with no accommodation. Terrible food and entertainment. Boarding started an hour later but no communication again!"

Nadelen: "We could have had regular updates on why our flight was delayed so long"

Voordelen: "Nothing was very good."
Nadelen: "They didn’t get my bag from Casablanca to Miami. There was about a 45 minute delay in taking off."

Voordelen: "The flight was overbooked so we had to wait 30-40 minutes so we could have our boarding passes. The line was super long and the waiting time was a lot."
Nadelen: "The airline should be better organized. I arrived very early at the airport and I almost missed the flight because of the airline and customs."

Voordelen: "Crew was nice."
Nadelen: "An hour late departing London, which caused our bags not to make our connecting flight to Agadir. We had to make a trip to the airport to pick it up the following afternoon."

Voordelen: "New plane and good pilot - smooth take off/landing"
Nadelen: "Delayed departure, long boarding process, and unfortunately my entertainment system was not working"

Voordelen: "direct flight, good timings"
Nadelen: "poor planes, poor service, bad food"

Voordelen: "Niks leuk ,"
Nadelen: "Lange vertraging langer dan 3 uur , slecht communicatie naar klanten toe , waardeloos personeel"

Voordelen: "The crew was responsive to needs that came up."
Nadelen: "The flight was delayed by an hour and we didn’t actually leave for two hours because the boarding process was so disorganized. They had us line up over an hour before we could actually board the plane. People are so irritable that a shouting fight broke out in the process. The screens on the back of the seats work inconsistently. No wifi. And this was on the Dreamliner! not the worst flight I’ve been on but negatives definitely outweighs positives."

Voordelen: "Efficiency and pleasant and professional service"
Nadelen: "The food could have better. They should have served traditional Moroccan food on all legs of the trip since it is a Moroccan airline"

Nadelen: "I didnt like the fact that im a paying customer and when i pressed the flight attendant call button to get the attention of a cabin crew, waited for about 15 minutes and nobody showed up, bear in mind that it wasnt the busiest time of flight. I had to wake up the customer sitting next to me so i can walk to the back galley where i found 4 cabin crew members sitting down and chit chatting about their personal lives completely ignoring the chime/sound and light above my seat when i pressed the F/A call button. When i asked for water, one of the cabin crew members pointed towards a bottle of bottle and told me to serve myself as if im a non-paying customer. I paid for my ticket, why should i do their job. In a nutshell, the customer service sucks, for least money i could have taken another airline with better service."

Voordelen: "the food is excellent."
Nadelen: "too much layover hour and they changed it after we purchased the flight ticket .that is very bad blc we missed our connecting flight and we have to purchase another flight which cost us additional 500 dollars."

Voordelen: "This flight wasn't royal air Maroc and Qatar airways was excellent."

Voordelen: "The flight was excellent."
Nadelen: "The transit procedure is poor. There is a need to review this process."

Voordelen: "The flight was very good"
Nadelen: "The main meal was very greasy i have ibs i hardly could eat this but the flight going too Casablanca was lovely beef with rice was nice but coming back was too greasy i was ill"

Voordelen: "On time"

Voordelen: "Nice crew good food"
Nadelen: "Very small chairs no entertainment"

Voordelen: "Great legroom and service. Everything's included (maybe not alcoholic beverages, but I didn't ask). I also noticed the security was very high at Casablanca, with not only luggage scans upon entry, but then another at the gate area. My passport and boarding pass were cross-checked at least five times! However, it was done very efficiently and didn't impede progress."

Nadelen: "Bathrooms were filthy/ dirty"

Voordelen: "The crew"
Nadelen: "The lack of informations"

Voordelen: "Crew on flight were very nice. Plane had more room than normal."
Nadelen: "Flight left 4 hours late from DC. Crew on ground in DC were not helpful and provided no info. I missed my flight to Malaga on Sunday and could not get a flight anywhere else in Spain that day. Got the runaround from crew in Casablanca. Kept sending me to different people after waiting in long lines. Put us in seedy hotel in bad part of Casablanca. It was a very stressful experience."

Nadelen: "Had a two-leg flight with them. Needed to get second boarding pass in Casablanca (for some reason they would not issue both boarding passes simultaneously). It was absolute chaos trying to get the second boarding pass. Waited in line for about two hours. Some people missed their flights while doing so. On the plane, the seat selection I had made online at booking was not honored."

Voordelen: "We arrived safely."
Nadelen: "A majority of the staff was rude. The plane was outdated. There was no in flight entertainment."

Voordelen: "Nothing"
Nadelen: "Bad food. Uncomfortable seats. They gave us as a familly different seats and separated ones than what was picked. They lost our baby stroller"

Voordelen: "clean, safe ride, friendly staff, flight departed and left on time."

Voordelen: "Plane was clean, crew was pleasant."
Nadelen: "Food portions Very small. Plane Very hot all through trip....crew did not come with water often enough"

Voordelen: "Every things"

Nadelen: "Extremely slow and disorganized boarding process. After a child threw-up on the flight, staff was inattentive to assist family."

Nadelen: "Royal Air Maroc decided to combine two flights. This created a lot of confusion at the airport as we waited for a new flight number before going through security. All of the passengers were confused because we weren't sure which flight number to use for the gate -- now that an additional stop was added to the itinerary. While all of the crew were courteous and helpful, the overall operation was confusing resulting in unnecessary stress. No food service offered, even water."

Voordelen: "Nothing."
Nadelen: "The crew, ground staff at the airport and the managerial staff are the rudest i have ever seen. They are not apologetic for delays ,flight postponements and any inconviniences they cause to passengers. I literally had a screaming fit to get some service."

Voordelen: "Service"
Nadelen: "Boarding. Separate line for Business Class needed."

Voordelen: "not over-booked, so was able to get my own row to sleep, efficient generally"
Nadelen: "male flight attendants and staff are a bit surly - some of the new security requirements, like having to check in computer and iPad when coming tot he US from Morocco, were not adequately explained or handled in a customer-service-oriented manner"

Voordelen: "The food was good, although I think there should be a more easily accessed vegetarian option."
Nadelen: "However, there was several delays. We took off late with sporadic and drawn out boarding, and while the crew was pleasant when serving food and drink, anytime there was turbalance or delays they could be very brusque and unpleasant, even raising their voices to passengers over misunderstandings following delays. When we finally landed, we taxied for close to an hour with no explanation, and this is the largest incidence of when the crew was unpleasant with passengers. Instead of explaining the situation, they yelled and raised their voices to get passenger compliance."

Nadelen: "Pain et viennoiserie glacial."

Voordelen: "The plane was clean and the pilot provided a safe flight environment."
Nadelen: "All services provided was subpar in presentation. Staff was rude and inconsiderate."

Voordelen: "Friendly crews"
Nadelen: "Poor broading procedure."

Voordelen: "on time"

Voordelen: "Getting off the plane"
Nadelen: "Air Maroc - I'm throwing my safar flyer card in the trash and flying air Brussels from now. You guys shouldnt be allowed to operate an airline."

Voordelen: "When I finally reached my destination!!"
Nadelen: "Crying child for 3 solid hours! A lot of children but this this child was unmanageable! Parents had no control."