Vol ponctuel, rapide, calme. Pas de confort dans ces nouveaux petits sièges EasyJet
Our original flight was at 05:35 but was later cancelled which we only discovered when we went to check in. The airline had now moved us on to the next available flight 14:05. We had both booked priority boarding but I lost mine on the new flight as it was fully booked. When we arrived at the airport we found that we had been moved yet again to an even later flight. Our new flight was due to depart at 14:20 but departed an hour late. What a joke.
Flight delayed, no explanation why, no apologies
Nadelen: "Des hôtesses polies et courtoises çà doit être en supplément."
Nadelen: "Last flight of the night always running late"
Voordelen: "Everything was easy ie checkin was easy, boarding was easy, the flight was easy, and luggage claim was easy - all round I'm very satisified with the my flight with easyjet - problem free and ontime"
Nadelen: "The opening time of the check-in counter could have been provided in the booking information but that is a very minor thing - I arrived 3 hours before the flight but the check in didn't open until 2.5 hours before the flight which if I knew - then i could sleep in an extra 30 mins :-)"
Voordelen: "I landed alive"
Nadelen: "No information about the gate until you have tk run across the airport to board"
Nadelen: "Nothing, the price is great and I would take a cheaper price for the flight over free drinks and food anyday"
Voordelen: "No food or entertainment available on board so I simply gave a neutral three stars (this was not expected with a budget airlines). Quick and easy boarding."
Nadelen: "I sprinted to my gate because I was panicked I would not be allowed to board, because the gates “closed” 30 minutes before my flight. I arrived 5 minutes prior to this and they hadn’t even begun boarding."
Nadelen: "They forced us to check our carry on baggage and then they lost a sandal which was attached to our backpack. The seats didn’t recline at all. The flight was late."
Nadelen: "The bag drop process is confusing and the people working the counters are unresponsive and rude."
Voordelen: "Le pilote très aimable"
Nadelen: "Le retard"
Voordelen: "Crew was nice"
Nadelen: "Less line to check in"
Voordelen: "Good price, friendly stuff, no hiccups at all"
Nadelen: "If they can give us a glass of water"
Voordelen: "On se sent en sécurité. Les vols se passent très bien. Pas de retard."
Nadelen: "Je chipote car tout est assez efficace. Mais l’affichage de la porte était erroné, et un d’attente debout avant de pouvoir embarquer. Et des bus pour aller à l’aéroport une fois atterri. Mais franchement je n’ai rien à signaler de négatif. Les vols sont très efficaces pour un prix très abordable."
Voordelen: "Simple et efficace. A l’heure."
Nadelen: "Amabilité correcte, on peut être encore meilleur. Mais franchement ça va. Easy jet est vraiment top pour les petits trajets."
Voordelen: "The ground staff who helped my mother were just amazing. So kind and considerate"
Nadelen: "The landing was a little rough"
Voordelen: "Tout s'est déroulé de manière fluide, l'avion n'était ni en avance ni en retard pour une fois."
Nadelen: "Le confort dans l'avion est mauvais, 0 place pour les jambes et sièges inconfortables"
Nadelen: "3 hours late and very little information. No refreshments provided."
Nadelen: "le personnel de bord fait des remarques en aparté machiste."
Voordelen: "Le personnel de bord très agréable !"
Nadelen: "L’arrivée à l’aeroport"
Voordelen: "Personnel serviable et agreable"
Voordelen: "Friendly crew."
Voordelen: "Quick boarding and disembarkation"
Nadelen: "Poor seat pitch. But only a half hour flight so wasn’t really a bother."
Voordelen: "Avion à l'heure, pas de soucis"
Nadelen: "Terminal d'embarquement très vieux.."
Nadelen: "Flight delayed by 73 minutes for take-off"
Nadelen: "Ne pas mettre notre bagage cabine en soute alors que le coffre au dessus de nos sieges etait vide :/"
Nadelen: "More than one hour delay"
Voordelen: "Crew were nice and situations like this are out of their control."
Nadelen: "Boarding was disorganised! Passengers were rude and shoving people out the way! Too many suitcases on board that then had to be taken off and checked into the hold. Had a rude guy sat next to me who literally took up half my seat too and leg space."
Voordelen: "Food and crew were excellent"
Nadelen: "8 hours in the air."
Voordelen: "Cabine bcp plus sympa que certains autres avions Easyjet !"
Nadelen: "L’application Easyjet incapable d’afficher la porte d’embarquement alors qu’elle est affichée sur les écrans de l’aéroport depuis longtemps. Cela fonctionne parfois très bien!"
Voordelen: "Prompt boarding"
Nadelen: "Was delayed by one hour due to fog (not airlines fault, but a nuisance nonetheless)"
Voordelen: "On time. Price."
Nadelen: "No vegan food just crisps or alcohol"
Voordelen: "A l heure Hotesses sympathique"
Voordelen: "Fast easy hoarding. Friendly staff"
Voordelen: "Horaire respecté, pas de soucis particulier"
Nadelen: "Confort des sièges"
Nadelen: "Retard avion non mentionné à Marrakech"
Voordelen: "Pas de retard"
Nadelen: "Pas de divertissement ni de repas Café reste cher pour faire passer le temps"
Nadelen: "No comp snacks or drinks I had these on Easy Jet from London to Prague!!!"
Voordelen: "Not much. I think anything we liked was about the airport staff, not the easy jet staff. The customer service lady was efficient, but not helpful and kind of rude and all she kept saying was “well everyone else made it”. The plane was also not full (I believe she said 60 people, maybe 58 not including us)."
Nadelen: "The plane was departing at 8:25 and boarding at 7:55 according to the ticket. At 7:57 there was no gate announced for the flight yet, so we went to the bathroom, came out and saw our gate and headed there. We got the gate wrong, but were only about 5 mins out of the way, so me and my 70 year old grandmother ran through the terminals and we got to the correct gate at 8:16 (less than 20 minutes from the time the gate was announced) and they would not let us on. Easy Jet’s policy (which we have a picture of) is that the gate closes 30 minutes before departure, but we did not even have a gate until less than 20 minutes from the departure. We did not hear them announce our names or last call (until the minute before we got there, and it did not seem like if they would have let us on if we were one minute earlier either). After this whole ordeal and being at the airport on time and through security in time, we went to talk to the check-in person to see what we should do. We stood in line and did not get called up (3 people did not have customers but were not calling me up), so I asked and one girl reluctantly said I could see her. As I was telling her what happened, she got a phone call, answered it in the middle of my explanation, and then chatted for a few minutes with another coworker about who was working and who was going on lunch when. After she hung up, she looked annoyed at me, and I told her again what happened, and she said she could help and to go to customer service. At customer service, we asked to see if we could get on the next flight which wasn’t leaving for over 7.5 hours, which they said we could but would have to purchase our tickets and luggage all over again. The person working was mostly professional, fairly efficient, but pretty callous overall. On top of all this, when they pulled our luggage off the flight (somehow they can board a flight of 60 ish people and still have time to remove our luggage), they pulled one of the wrong suitcases off so we had to go collect our luggage at or destination, and someone else went luggage-less. Ultimately, my grandmother’s first European trip and this was the worst experience we’ve had so far, but after $200, 6 hours, and tears from both of us, we made it to our destination and will never fly Easy Jet again."
Voordelen: "Very efficient. Staff helpful."
Voordelen: "Nice enjoyable flight"
Nadelen: "Cheap fare"
Nadelen: "Extra cost for hold luggage"
Voordelen: "La gentillesse du personnel . L’initIative de soutenir une cause humanitaire( les conséquences des incendies en Grèce)"
Nadelen: "Le retard , comme d’habitude sur Easy jet même s’il était dû en partie à l´impossibilite de décoller à cause des orages à l´arrivee. L’aeroport De Berlin est Shonefeld.... avec tous ses escaliers, c’est indigne d’une grande capitale de ce beau pays qu’est l’Allemagne!!!"
Voordelen: "Efficient, fast, decent legroom as we were on the exit row."
Nadelen: "No frills. No drinks or snacks. Everything is an extra charge however the flight was super short, so no big deal."