Ce vol était opéré par United qui n’a, manifestement, pas de hauts standards de service pour la classe business
Swiss, knowing the disfunction of the Brussels airport, should have contacted passengers connecting to their flight, and escorted them through an accelerated process, to assist in making the flight.
Flight from Copenhagen was late, we didn’t make our connection in Zurich . airline new 3 hours ahead about our late arrival and did nothing. We stood in the line for 6 hours in Zurich to rebook a flight, until we were told that no more hotels available and no flights could be rebooked until morning. We stayed in the airport by the transferring desk and still are waiting for our rebooking it’s 5:00 am now.
Plateau repas toujours pareil Pas très original
Voordelen: "Livraison bagage rapide à Geneve Distribution d'une bouteille d'eau Départ retardé mais arrivée à l'heure"
Nadelen: "Pas de Lounge Lufthansa à l'aéroport de Barcelone"
Voordelen: "Entertainment was great, excellent movie selections, and games."
Voordelen: "Personnel assez souriant. Pourtant lors de l'embarquement nous devions attendre dans le couloir froid, mieux d'attendre avant la porte."
Nadelen: "A l'arrivée à l'aéroport de CDG le personnel de nettoyage a ouvert la porte arrière de l'avion pendant que nous étions en train de sortir à l'avant. Assez désagréable ce froid et ne pas attendre que nous étions tous sortis."
Nadelen: "Losing my bags after a canceled flight was not so nice when my thinks cost more than 1000 euro"
Voordelen: "Food was ok"
Nadelen: "AC was not turned on until flight was up in air. That means for 30 minutes passengers were sweating sitting in a suffocating cabin. Crew refused to give Green Tea, saying only available in business class Inflight screen size was very small ...5-6 inches only"
Voordelen: "Personnel au top (Adria Airways) Embarquement très bien même si transfert en bus depuis le terminal"
Nadelen: "Pas de commentaires négatifs. Pas de grosses prétentions pour un vol d’une demie-heure"
Voordelen: "Personnel toujours aussi souriant et pro. Embarquement un peu chaotique."
Nadelen: "Places limitées pour les jambes et si celui de devant descend le dossier de son siège autant dire qu’on ne respire plus. On ne voit pratiquement rien sur les écrans selon où est situé dans l’avion"
Nadelen: "La ponctualité"
Voordelen: "Seats very comfortable; real feather pillow! Everything was on time."
Nadelen: "Breakfast consisted only of sweet items -- I didn't touch it."
Nadelen: "Flight was delayed an hour so we were rebooked. Spent extra day in Zurich, and missed our hotel reservation in San Francisco. San Francisco was not our final destination. We had to fly for more than 24 hours in one day(time change). We missed part of our family function. It's been an exhausting trip"
Nadelen: "La prise en compte des bagages en soute. Le fait que le prix du billet ne comprenait pas les bagages en soute n'était pas clairement précisé."
Voordelen: "Le personnel naviguant, l'avion la gentillesse"
Nadelen: "Le fait que Swiss est devenu une espèce de easyJet de Lufthansa. Vraiment triste. Même plus de service business alors que chez Lufthansa on continue d'avoir les petits plats"
Voordelen: "Le personnel toujours aussi souriant et agréable"
Nadelen: "Cette impression que Swiss est devenu le easyJet de Lufthansa. Même en business fini le petit service avec des plats raffinés. Bien triste"
Nadelen: "Very nice company!"
Nadelen: "Selon moi, Pas assez de choix de Musique et de Film."
Voordelen: "Gentillesse du personnel"
Voordelen: "Siège confortable. Personnel attentionné. Service impeccable."
Nadelen: "The boarding organize by group could improve the process"
Voordelen: "Équipage très sympathique vol rapide"
Voordelen: "Snack & boisson inclus, embarquement rapide et vol arrivé en avance!"
Nadelen: "Vieil avion où les secousses se font vraiment sentir beaucoup!"
Voordelen: "De la place pour les jambes, vol à l'heure, embarquement rapide"
Nadelen: "Vieil avion, écrans vraiment pas top (vieillots, pas du tout user friendly), réveil difficile (pleines lumières allumées 1h30 avant l'arrivee apres qqs heures seulement où elles étaient éteintes)"
Nadelen: "Difficult if not impossible to sleep in coach"
Voordelen: "Les hôtesses et les Stewart très professionnels ! Repas assez bon, sièges confortables et films récents disponibles ! Bon vol malgré les perturbations"
Nadelen: "Embarquement... J'avais parlé à un membre à l'embarquement pour avoir une place avec plus d'espace pour les jambes... On m'a promis de trouver une solution pour qu'à la fin la personne ne vienne même pas me dire en face qu'il n'y avait pas de solution. On m'a simplement dit que le vol est complet et que j'aurais du penser à cela avant... Pas très professionnel !"
Nadelen: "Pas de chocolat Oups"
Voordelen: "Le vol de Swiss était comme d'habitude agréable et sympa. Il n'y a vraiment pas grand chose à redire."
Nadelen: "Le soucis se situe souvent dans les aéroports, notamment celui de Tegel à Berlin. Je vous déconseille fortement d'y atterrir, c'est vraiment inadapté et des infrastructures vraiment désuètes."
Voordelen: "We had a turbulent trip but our pilots were very competent and got us to Zuroch safely. Bathroom was pretty clean."
Nadelen: "The plane was an older model and very outdated. The flight attendants gave us a choice between chicken or vegetarian pasta. I chose chicken, but it was actually beef. The salad was literally iceberg lettuce and a slice of cucumber. Overall, the meal was one of the lowest quality I've ever had in am airline. The outdated onboard entertainment system was annoying to operate and it was impossible to even see the screen when the person ahead leaned back."
Voordelen: "Rien"
Nadelen: "J'avais réservé le vol chez ANA (joint venture) : impossible de pouvoir réserver un siège puisque le vol est opéré par Swiss. Chez Swiss : impossible de réserver puisque j'ai réservé chez ANA... Repas franchement mauvais, rien de japonais, pas de chopsticks alors que la moitié des passagers étaient japonais. Divertissements : équipement vidéo d'un autre âge !"
Voordelen: "They have a policy of letting kids under 5 board early which was a boon to us! The veggie pasta was really delicious."
Nadelen: "The delay to fly was the only issue"
Voordelen: "Le surclassement en business mais surtout le check in automatique via KAYAK, les avertissements sur le retard via KAYAK trips et l’information sur porte d’embarquement et le numéro de carrousel pour récupérer son baggage sur l’app KAYAK- Merci KAYAK"
Nadelen: "Le facial spray de Swiss et les chaussettes qui ne sont pas très agréable!!"
Nadelen: "missed connection in Zurich because flight left one hour late, and connecting flight didn't wait the extra five minutes which would have allowed us to get on flight. Transfer desk was unable to get us to Bari same day although it was only noon; rebooked for 6:55am next day... Significant financial loss to us."
Voordelen: "The crew was so friendly and professional, on top of the nice plane condition, which made the trip very pleasant!"
Nadelen: "The food standard seemed to be lowered a little bit, but still very well prepared."
Voordelen: "The service"
Nadelen: "No entertainment"
Voordelen: "Quick, clean, flight."
Nadelen: "Boarding delay due to mechanical problem. Line to board was more like a mass of people trying to squeeze through all at once and surprisingly disorganized. Somehow managed to board quickly, though."
Voordelen: "We called for seats 23 hours prior to flight. To our amazement we were assigned to an exit row."
Nadelen: "It was an easy 2.5 hrs. flight at which a small warm quiche was served. Nice surprise."
Voordelen: "Avion neuf et confortable. Collaborateurs à bord très sympathique et souriant. Siège ultra confort. Un vol en douceur"
Nadelen: "Pas de divertissement dans l’avion."
Nadelen: "Je n’ai jamais pu embarquer avec mes deux enfants la compagnie ne m’a jamais envoyé le scann code pour l’embarquement"
Voordelen: "Mobile check in worked well. Onboard service is very good, with decent food and complimentary beverages including beer and wine. Seats are relatively comfortable. Extensive selection of TV and movie entertainment."
Nadelen: "Boarding was a bit helter skelter. It’s a rather annoying that selecting seats is only available for an extra fee. The A340s used on this route are getting a little on the old side, and the once state of the art in seat entertainment system has a tendency to crash frequently and require lengthy reboots."
Voordelen: "The plane we were on between Zurich and Copenhagen was comfortable and modern for such a short trip. This was a stark contrast to the old SAS airplane we flew in the opposite direction as a Swiss flight. The staff on the plane were friendly and helpful."
Nadelen: "We missed our original flight due to connection difficulties. We tried to hold this flight (the return flight that we had paid for in our round trip ticket) but when we arrived at the airport we were informed that they had sold our seats. We had to pay $250 USD to fly standby (and "reissue" the tickets that we had already paid for) on a flight that was oversold by at least 6, and we heard other passengers also being told their tickets were sold. Their customer service for the ticket change and the phone calls made before hand where they promised to hold our tickets, were so disappointing, it was like dealing with any US based airline. We won't be flying with them again."
Voordelen: "Mon bagage explose retrouvé dans un sac. Le contenu y était la fermeture de la valise avait lâché. JPL l"
Nadelen: "Le repas ....pas bon"
Voordelen: "Delayed...delayed and delayed some more!!!!!"
Voordelen: "Who knows hope to actually get on it and make it to destination"
Nadelen: "Not sure just know leaving 10 hours late"
Voordelen: "On a bien arrivé."
Nadelen: "Le retard de vol a été embattant."
Voordelen: "Staff and flight was really great. Everything went smoothly and on schedule. The plane was clean."
Nadelen: "The seating was almost unbearable. So small and cramped. Arm rest didn’t go all the way up so very hard to cuddle with my seat mate (my daughter). I couldn’t even put my arms by my side without pushing my seat neighbors off. Seat in front of me was in my lap. Hard to get out of seat to use restroom. Way to tight. Long flight from Boston to Zurich was so hard to bear. I understand making money...but this is ridiculous!!"
Voordelen: "Very good overall quality nothing to say. It was just smooth and safe. Very short flight so..."
Nadelen: "None"
L'embarquement a été un peu désorganisé mais le voyage a été excellent à tous points de vue L'équipage, le confort et les services irréprochables ! Bravo à l'équipage Lufthansa (Munich -Montréal ) vous méritez toutes mes félicitations !!! ❤️
C'est pour la première fois en 18 ans d'expérience que la compagnie Lufthansa (Air Dolomiti )ne accorde pas un petit menu pour un si long voyage transatlantique dans lequel j'ai payé 2300 dollars, juste une bouteille d'eau. Il s'agit du trajet de Cluj à Munich et de Munich à Cluj J'ai choisi la compagnie Lufthansa pour ces services, il n'est pas normal que ceux qui voyagent de l'autre continent ne reçoivent pas de collation en profitant de la pandémie. Quand on a payé le double du billet!!!! Merci infiniment!
Petit avion, rien ne marchait, pas de télé, pas de wifi, tout en panne. Pas de compensation, auraient pu nous offrir quelque chose pour compenser, comme un sandwich ou un boisson gratuite. Très decu6
Voyage de san Francisco vers Honolulu à été mauvais. Petit avion pas de films (tous les écrans étaient en panne), pas de wifi. Il ne nous ont pas compensé, ils auraient pu nous offrir un sandwich ou une boisson gratuite.
This trip, coming back to Las Vegas (from Yerevan to Frankfurt to Las Vegas) turned out to be HORRIBLE and it was an absolute NIGHTMARE! Shame on Lufthansa! The leg from Yerevan to Frankfurt was cancelled and delayed for about 10 hours, but the worst part was that we didn't get any notification of the 10 hour delay until the last hour or two, but by that time we were at the airport at around 2am. We are a total of 6 passengers (me and my 5 kids between ages 2 and 17), so I ended up dragging the kids back to the hotel for 10 hours then we went back to the airport again. But the nightmare didn't end there! Then as we arrived in Frankfurt, our next leg of the flight to Las Vegas had already flown obviously, and so we missed it because of the delay in Yerevan. Now, Lufthansa says that there are no other flights or seats for a party of 6. Now they gave us this 3 leg flight, which takes off the next day, Frankfurt to Seattle to Los Angeles to Las Vegas, which is going to take 24 hours - if not more, instead of our straight 1 leg flight Frankfurt to Las Vegas, which was only going to be an 11 or 12 hour flight. This was a trip from hell so far, and the trip to Las Vegas hasn't ended yet. Who knows how many delays we will encounter during this 3 leg flight. There were just as many problems with Lufthansa's flights going to Yerevan in the first place, and these are just the problems coming back to Las Vegas, because this survey is only asking how was your trip back to Las Vegas from Frankfurt. This was our first trip with Lufthansa, and it will definitely be our very last flight with Lufthansa!
nous avons dû voyager par AIr France une journée plus tard le 26 juin 2022 vers 15h25. Lufthansa n'a offert aucune commodité en plus d'avoir perdu u de nos bagages
Le pilote a été super le service aux clients. Aucune information pour aider les passagers en correspondance. nous avons ratés notre vol vers Paris
Formalités d'embarquement simples. Le staff à bord sympathique. Assis à côté d'un homme a assez forte corpulence qui mettait en évidence la taille réduite des sièges. Le dîner et petit déjeuner pas fameux du tout, le niveau à encore baissé dans ce domaine.
La boufe et l’équipage très cool seulement il fallait payer une petite bouteille de vin à 7 euros
Notre départ et notre arrivée étaient à l’heure. Nous étions bien servis par les membres d’équipage. Malheureusement, moins d’espace dans ce modèle d’avion que dans les modèles plus récents. Les écrans installés dans les sièges fonctionnent très lentement, donc pas beaucoup de divertissement pour le vol de 8 heures
Liked the condition, comfort and cleanliness of the plane. Flight crew was very efficient and attentive. Food was very good, but they could have a slightly larger meal service. There was not enough food to eat.
Was not given boarding passes at Brussels Lufthansa check in. Told to get them at the gate in Munich.
Encore et toujours du retard, nous avons du changer de vol puis d'avion, imprimer de nouveaux billets et n'avons connu nos places qu'au moment d'embarquer
J'ai manqué ma connection en dépit des assurances de l'équipage. 6 heures d'attente.
Vol retardé (+ d'1 heure), pilote qui annonce que les autres vols à Frankfurt sont aussi retardés, donc qu'il sera possible tout de même de continuer le voyage. Annonce qu'un employé de Lufthansa va nous attendre pour nous aiguiller. Rien de cela ne s'est passé. La seule chose c'est que j'ai manqué ma connection, à peu près 8 heures de retard. Inacceptable
Le fait de refuser de servir un deuxième verre de vin sous prétexte d’effectifs réduits à cause de la pandémie, Servir de l’eau ou du vin ce ´n’est pas plus difficile ! Aucun choix de repas et une bouillie trop cuite qu’ils osent appeler pasta. Personnel de bord particulièrement expéditif et antipathique. Le pire long courrier de ma vie.
Voordelen: "Crew excellent"
Nadelen: "Need to invent seat u can lay flat in"
Voordelen: "Free drinks. Two hot meals during flight. Lots of entertainment choices. Extra storage bin under window which doubled as large armrest. Ample legroom. Live sports on TV"
Voordelen: "Great flight and food options."
Nadelen: "The seats we were in were where it went from 4 in a row to 3, so the telvisions were not directly in front of us, and i had to keep my head turned at an angle for ten hours. It sounds silly, but my neck hurt after the flight a little. Might be a pop out tv you can attach that is moveable to fix this"
Voordelen: "Hydration station during the long flight. Leg room adequate."
Nadelen: "They checked my bag at the gate - despite me traveling all over the world NEVER having to check it - and would not take no for an answer, despite me having a 25 minute connection due to their one hour delay. Once boarded there was an incredible amount of empty overhead bins! Bag didn't make it"
Voordelen: "The Agent at the Lufthansa baggage location services was very nice and helpful."
Nadelen: "The flight from Copenhagen to Brussels was delayed long enough that I barely made my connecting flight to Frankfurt. However, my luggage did not. I hope it will arrive today."
Voordelen: "Super confortable"
Nadelen: "Ok"
Voordelen: "Flight attendants were good."
Nadelen: "Didn’t have another sandwich on this flight because the first one on previous flight was very dry and were the same options."
Voordelen: "Je suis allergique à la moutarde et aux à l’avance d’en faire part sur le site d’enregistrement. J’ai tenté d’appeler mais après avoir perdu 20 minutes j’ai abandonné. Conséquence j’ai mangé un bout de pain et une barre tendre! De plus, le personnel était plus ou moins compréhensif et accomodant."
Nadelen: "Avoir sur le site d’enregistrement la possibilité de faire part des allergies alimentaires.Que l’équipage ai accès à une liste détaillée des ingrédients du menu servi à bord"
Voordelen: "Le personnel était parfait et proposait de l'eau régulièrement."
Nadelen: "Le repas n'était pas très bon et j'ai eu faim"
Nadelen: "The seats were very small and uncomfortable, I didn’t see any stewards except to serve meals"
Nadelen: "LA NOURRITURE POURRRAIT ÊTRE BEAUCOUP MIEUX"
Voordelen: "Crew very helpful."
Nadelen: "Both flights late. Food was worthy rather than tasty. Seats small. Too much plastic - why not use non plastic cups. Sexist safety card."
Voordelen: "Ben... Je cherche encore"
Voordelen: "Le service"
Nadelen: "La nourriture, le retard"
Voordelen: "The process and the food. Plane was much too crowded and the seats were impossibly tight. Zero leg room."
Nadelen: "More leg room."
Nadelen: "Parfait rien a dire"
Nadelen: "Toujours un plaisir de voyager avec une compagnie de renommée."
Voordelen: "We struggled to get the system to add our bags. Never got it to work and had to pay at check-in. It was even worse coming back! When bad weather caused delays and we missed our connecting flight from Frankfurt to Istanbul they put us on Turkish Airlines which was fabulous!!"
Nadelen: "Lufhtansa is slipping. They are acting like a budget airline when the expectation is for a full service airline. The online check-in would not let us add bags even though we tried for 3 hours. Not impressed with this."
Nadelen: "Los Angeles to Frankfurt on an A380 was great. Flight to Tel Aviv was good. But trying to navigate around Frankfurt was very difficult."
Voordelen: "The leg space was great for economy class. There was room for bags in the overhead. The movie selection was great."
Nadelen: "Boarding via bus.... first bus had kids, business class, and people who needed help. Second bus had everyone else. Both waited on the tarmac for the plane to be ready and both busses opened the doors at the same time. The families were swamped while trying to load the plane with kids in tow."
Voordelen: "Voler pour la première fois sur un à 320 NEO !"
Nadelen: "Rien"
Voordelen: "Très Correct"
Nadelen: "Rien !"
Voordelen: "Personel très pro"
Nadelen: "Films et divertissement"
Voordelen: "Personel très réactif"
Nadelen: "Les films et divertissements"
Nadelen: "I felt I was badly treated and there was no instruction to what they where checking for. I am very incline to not recommended Lufthansa Airline to anyone. The notification for change of Boarding Gate did not reflect immediately."
Voordelen: "Confort de l'avion et amabilité de l'équipage"
Nadelen: "Un peu déçu par les repas J'en avais un meilleur souvenir"
Voordelen: "rien"
Nadelen: "les retards"
Nadelen: "Les informations à bord etaient incompréhensibles"
Voordelen: "Nice plane, free checked bag, and a snack,"
Nadelen: "Left 20 minutes late as the copilot was late, middle row seat (as I refused to pay the seat choice charge, (and it was only a one hour flight.)"
Voordelen: "Qualité du service en général: bon Et comme à leur habitude ils proposent un avion récent."
Nadelen: "Avion surbooké, j'ai été séparé de ma compagne comme beaucoup d'autres passagers... Mauvaise expérience de vol surotut pour 12h de vol. Le personnel de bord à fait son possible pour nous servir au mieux mais on sentait qu'ils étaient un peu débordé."
I liked the service of the crew and the chk in staff. Crew should insist on putting the mask for the passengers.
I guess because it was a short distance we get into small unit but the seats were very uncomfortable, but an overall experience I will say that with make it some improvement to the seats and give them a little more of space it will make a difference
Fare difference was really bad almost double than my regular fare never fly again
Everything about etihad... Loved it... Very professional 🌹
Voordelen: "On time arrival and departure Aircraft excellent"
Nadelen: "In flight Service was mediocre at best Baggage arrival very late despite priority tag"
Voordelen: "crew was good. Seat was good but it was a business class seat in a 787-9; so it should be good."
Nadelen: "wines were mediocre which was balanced out by the good quality of the food. Brussels to Abu Dabhi boarding was a little chaotic with coach and front cabin passesgers packed in a single bus. Noticed many older passengers standing for the longish bus ride."
Voordelen: "The most impressive service found was the baggage arrival on time despite the short transient time in Abu Dhabi. In most airline this would be missed and will arrive the next flight."
Voordelen: "Only cleanilyness inside the plane"
Nadelen: "Customer service at the checkin at the airport and also the service by the flight attendant inside the plane"
Nadelen: "The plane (A330) was parked at outer parking position away from the terminal building. They kept us waiting inside the bus for almost 30min with barely working AC at 40+ degC. Once the bus arrived to the plane embarking was done via roofless staircase."
Voordelen: "Flotte très moderne"
Nadelen: "Surbooking à l'embarquement, aucune info, un scandale. Seulement un petit déjeuner (très moyen) servi pour la totalité d’un vol de plus de 6h, quand les autres compagnies servent un vrai repas et une collation Aucune trousse en classe économie, ni un masque, ni une brosse à dents"
Voordelen: "Lounge in Abu Dhabi was great!"
Nadelen: "Sehar for Ramadhan may be improved as we have no other option and neither time to do it outside plane"
Voordelen: "Good crew Seats good"
Nadelen: "Earphones plug difficult to fit Toilet cleanliness not adequate on occasion"
Nadelen: "Le racket de cette compagnie commence dès l'enregistrement. Nous étions en famille avec deux enfants. Premier bonheur de devoir payer 63 euros de plus pour éviter d'être disséminés aux 4 coins de l'avion, le système par défaut ayant fait cela !!! Deuxième bonheur l'avion est en fait quasi vide.."
Voordelen: "Les films et le casque confortable . Équipage agréable et avion confortable"
Nadelen: "Nourriture moyenne mais correcte."
Voordelen: "Vol de nuit . Aucun soucis. Transfert des bagages impeccable. Équipage efficace."
Nadelen: "Les couvertures ne sont pas donnes automatiquent ce qui est regrettable pour un vol de nuit où la climatisation est toujours trop froide."
Voordelen: "Surclassement Buisness Class, arrivée à Paris avec 20 minutes d’avance, livraison bagage rapide"
Nadelen: "Rien"
Voordelen: "The crew was friendly and accommodating while the flight was quick and carefree"
Nadelen: "Though it was a very short flight, refreshments were served. These were a kind gesture, but the effort was worth more than the items served. Next time, just drinks would be great!"
Voordelen: "The organisation of the crew & their amability was very Good"
Nadelen: "I didn’ t like the food bcs of the rice Rice & rice again & especially the dinner it was only spicy rice"
Voordelen: "That there was a vegetarian meal on the second leg of my travel. And that the journey is over. Besides that, not much"
Nadelen: "1 hour delay to begin with. Then trasfer area at Abu Dhabi was utter chaos. While it's suffocatingly crowded, there was no A.C! No vegetarian option for meal on the flight from Brussels to Abu Dhabi. The seats hurt by bottom. One of the worst flight seats ever. All in all, a totally underwhelming experience."
Voordelen: "The flight took off and landed on schedule"
Nadelen: "The food was not good but for a short flight, I was ok with waiting until I landed in Kathmandu to eat."
Nadelen: "It’s an old flight with improper seats and seating arrangements ..flight has dull ambience.the food menu most of items were same as of my losangles abudhabi flight .."
Voordelen: "E box movies , longer leg room"
Nadelen: "Nothing I love Etihad"
Voordelen: "Amabilité du personnel et qualité de la nourriture"
Nadelen: "Ma femme voyageant en économique n’avait pas le droit de venir me voir en Business"
Voordelen: "Overall its very k"
Nadelen: "Flight EY 653 screen touch sensitivity wad very bad"
Voordelen: "Cabin crew always lovely. Slightly more diverse food, butbagain, at some points not given a choice/selection. Good mix of new & classic movies. Had a spare seat next to me."
Nadelen: "Boarding was not announced, just kinda went for it? Not enough options for food, my meal was missing the dessert."
Voordelen: "Confort de l'avion excellent surtout pour les grandes personnes"
Voordelen: "Confort correct. hôtesse à l'écoute"
Nadelen: "Emplacement des jambes un peu juste pour les grandes personnes"
Voordelen: "Le confort , le calme"
Voordelen: "Easy to cancel trip"
Nadelen: "Kayak did not have technology to know about cancellation"
Voordelen: "The flight was very quiet so I was able to lie down and get a good rest - I know this isn’t possible on every flight but it made the long flight a lot more comfortable. All of the crew members were very friendly and attentive. The food was really good and tasty (lamb curry I think it was) - best plane food that I’ve ever had. Good choice of new movies too."
Nadelen: "N/A"
Nadelen: "For US bound flights, emigration and custom check is done in Abu Dhabi. So our luggage should have been checked to the final destination Kalamazoo."
Voordelen: "Seating was comfortable. Plane arrived on schedule."
Nadelen: "The food was not good and our flight attendant was not attentive. He didn’t make the people in front of us put their seats back up for landing. There were no blankets when we requested one."
Nadelen: "More protein in food"
Nadelen: "Business class seat not very comfortable when in flat position. Chaotic boarding and very slow check in."
Voordelen: "The staff was outstanding. The plane was older and looked it."
Nadelen: "The food was just barely edible. The choice of movies was pathetic. If it hadn't been for the staff this would have been an unacceptable experience."
Voordelen: "Food"
Nadelen: "On the dreamliner flights they have tried to cram a ton of seats in so if your over 5'8 you'll be very cramped with your knees under the seats and a strange headrest jammed I to your shoulder. I fly about 20 or 30k miles a year in economy and this is easily the most uncomfortably designed seat I've been in. More over the staff was incredibly dismissive and rude to all I witnessed then keep a older woman waiting for 45 mins for water and then dismiss her when she asked a second time. The check in staff was no better."
Voordelen: "The flight and the food was good"
Nadelen: "NA"
Voordelen: "Quick boarding"
Nadelen: "comfort crew"
Voordelen: "Cleanliness of the bathroom"
Nadelen: "Breakfast was not good enough"
Voordelen: "The trip was very comfortable . The boing 787 was a new plane and economy had a very good leg space The 3 3 3 seating is excellent"
Nadelen: "Nothing"
Voordelen: "Après une heure dans l'avion sans climatisation malgré un personnel de bord irréprochable (distribution de boissons) on nous annonce le débarquement, diriger et abandonne dans un terminal malgré un repas offert, pas d'information après renseignement auprès d'un accompagnant de tour operator j'apprend qu'il faut se rendre à la même porte où nous embarqueront avec 4 heures de retard. Un grand merci au personnel de cabine mais le responsable au sol .... Mais en plus de 10 vol Ave Etihad c'est ma seul mauvaise expérience et de plus j'ai payer 200fr pour changer de vol et arriver 4 h 30 plus tôt résultat gagné 30 minutes oups"
Nadelen: "Le personnel de cabine souriant et avenant"
Voordelen: "Great entertainment and food."
Nadelen: "Check in attendants at JFK were very unclear."
Voordelen: "Staff was great. Food was good, not great, but better than every other airline."
Nadelen: "The guest services agent at Delhi when I checked in was very strict about having a through ticket at my destination which almost caused me to miss my flight. I had previously checked with the consolate at my destination and there was no such requirement. Upon arrival, there was no concern whatsoever about having a through ticket. I know she was just doing her job, but this caused a lot of unnecessary stress."
Nadelen: "Le vol était complet et nous nous sommes vu proposés éventuellement un vol AF direct en remplacement. Après notre acceptation, en dernière minute, nous avons finalement embarqué sur ETIHAD. Là fut notre erreur car lors de la correspondance à Abu dhabi nous étions de nouveau surbooké à 23h00 ! malgré nos borading pass. Au bout de 2h de négociation nous avons obtenu une chambre d'hotel de 1h du matin à 6h.... pour reprendre le vol suivant à 8h30.... Aucune indemnisation, ni surclassement, as même un code wifi .... COMPAGNIE A EVITER A TOUT PRIS, c'est du LOW COST et le SAV est CATASTROPHIQUE. Devrait même être interdite de vol depuis PARIS. https://www.tripadvisor.fr/ShowUserReviews-g1-d8729074-r479551359-Etihad_Airways-World.html#"
Nadelen: "to long of delay at airport"
Voordelen: "Overall flight experience was good, but the ground staff need to be more real time responsive and should own responsibility."
Nadelen: "My baggage is still missing and no one is responding to number presented on the sheet in Chicago, very bad. Please get my baggage to me and be kind to the customers in aftermath of the services."
Voordelen: "Mostly punctual. Efficient staff service. Appropriate amount of food and drink served."
Nadelen: "On my journey to Abu Dhabi the flight departure was delayed by an hour. Otherwise it was efficient - and on my return journey. The seating is uncomfortable - lack of leg room. Tv monitors are a little dull so hard to see. Food isn't that nice."
Better variety with meal options
La business class n’est pas assez considérer lors de l’embarquement, on paye plus chère pour avoir la priorité, néanmoins des personnes hors business class sont pas passés devant mes enfants et moi…conclusion: travaillé votre service ethiopian airlines!
La business class n’est pas assez considérer lors de l’embarquement, on paye plus chère pour avoir la priorité, néanmoins des personnes hors business class sont pas passés devant mes enfants et moi…conclusion: travaillé votre service ethiopian airlines et considérer les personnes qui payent au prix fort pour voyager tranquillement
La prestation des hôtesses étaient bien. Mais le respect des sièges doit être suivi
The service available is amazing 🤩
Les numéros n'était pas correct nous avons pas plus embarqué et impossible de vous joindre par mailsou téléphone, mais encaissé l'argent aucun soucis😡😡
L’éventail de film auquel on a accès est assez désuet
Dans l’ensemble le service est agréable, mais j’ai surtout déploré le rationnement de l’eau. On est servi dans des sortes de petits gobelets .
The flight was comfortable and service was great. The wait on the Lome layover was longer than the airline promised but the crew landed us at Newark on schedule.
Nadelen: "The entertainment console doesn’t work"
Voordelen: "Crew"
Nadelen: "Entertainment"
Nadelen: "Everything was great!!"
Voordelen: "Tout ce ok"
Nadelen: "Vraiment ce complet leur service"
Voordelen: "Crew is excellent"
Nadelen: "Delays and we had to actually run for the connected flight"
Voordelen: "Take off was quick, as well as deplaning"
Nadelen: "the little cornbread cake was pretty bad."
Voordelen: "Large space"
Nadelen: "Bording"
Voordelen: "Crew were helpful"
Nadelen: "Food was very poor with very limited choices and no entertainment system on this flight"
Voordelen: "Amazing crew!"
Voordelen: "Fast gate work."
Nadelen: "Lost luggage and the food and silent movie option (no headphones provided for overhead movie)"
Voordelen: "Land crew attention was polite and nice"
Nadelen: "Restrooms on board was dirty, no toilette paper nor tissues. One fight attendant was particularly impolite, hitting and pushing instead of asking"
Voordelen: "Excellent crews"
Nadelen: "Language barriers are always hard, i sat next to someone who didn’t speak English well, one of the flight crew sounded irritated instead of understanding."
Voordelen: "The food was good, seats were quite comfortable and the crew was awesome"
Nadelen: "The entertainment was not that great"
Voordelen: "But no in flight entertainment on the Addis to Tel Aviv leg"
Nadelen: "flight was cancelled and i only got to know it after traveling first leg of the tip - then got rerouted for next 36 hrs. Now acceptable for both KAYAK and ET Airline"
Voordelen: "Très bien en général"
Nadelen: "RAS"
Voordelen: "Très bien en général"
Nadelen: "RAS"
Voordelen: "Food and leg room were great"
Nadelen: "Entertainment was average"
Voordelen: "Tout en général"
Nadelen: "Ce serait bien que l'équipage parle Français sur des vols pour Paris"
Voordelen: "Cheap. Good for connections in Africa."
Nadelen: "Boarding was slow. The food is the worst I've had on an international flight. Flight crew is often not responsive and brusque. The recline on my wife's seat was broken."
Voordelen: "Agreablement surprise de la qualite de la compagnie."
Voordelen: "Ease to select seats on line The flight was a little delayed but they got me to my connecting flight on time at Addis Ababa. Good on board service"
Voordelen: "Ethiopian Airlines it great."
Nadelen: "Nothing"
Voordelen: "Leg space, TV screen and entertainment and the decline of the seat."
Nadelen: "The toilets floors could be cleaned often. The food service cart could move for urgent pass to the toilet."
Voordelen: "Everything was to my satisfaction."
Nadelen: "Flight was overly delayed - as a result I missed my connection to Capetown and endured a lot of feeds in cancellation of pre-planned trips. Ground staff in Mumbai and Addis Ababa were awful. Mumbai staff was rude and inconsiderate. Addis Ababa team does not even make eye contact when talking to passengers. I could not wait for this travel to be over. Aircraft was mediocre.. During boarding, they don't seem to care about Priority passengers - despite my status with other Star Alliance carriers. Not sure I will fly by Ethiopian again."
Nadelen: "On board attendants not the friendliest Kids food options very limited"
Voordelen: "la prise en charge surtout lors du changement du vol ou j'ai recu la notification"
Nadelen: "les repas qui sont dans la monotonie"
Voordelen: "Oui j aime"
Nadelen: "Oui"
Voordelen: "Les facilités accordés lors du transfert à Addis"
Nadelen: "Pas de divertissement pour les enfants"
Voordelen: "L'accueil, la disponibilité du personnel et le vol sont très bien."
Nadelen: "Les vols sont courts, il n'y a donc rien pour divertir les enfants."
Voordelen: "Boeing 737 - 800 us great"
Nadelen: "Waiting room at Gate 1B"
Nadelen: "Food was served to passengers from seat row 30 and beyond very late. About twenty minutes to landing In Addis so passengers were forced to gulp the food Hurrying which is not comfortable"
Voordelen: "The food served is awesome and sufficient. The flights are comfortable and the crew are friendly. My luggage came right on time and was properly handled"
Nadelen: "Well there was no entertainment in the flight. That is it"
Nadelen: "No kosher food eventhogh we asked for it"
Voordelen: "The crew where very pleasant & the service on the plane was good"
Nadelen: "A small plane and not enough leg space, you could not choose your on movie, didn’t have much choice of the meal that was served"
Voordelen: "Like the online check in and quick bag drop at the aiport"
Nadelen: "Food could have been much better with less processed foods"
Nadelen: "My phone was stolen on airport premises"
Les toilettes était sales et mauvaise odeur
Les toilettes sales durant tout le vol Grave Problème d'odeur dans l'avion a l'avant
Le transit proposé par Pegasus m'a obligé à courir entre mes deux vols
Le personnel de bord est rapide et efficace. Impossible d’emporter un bagage à main, tout est rempli en quelques minutes les gens ne respectent pas les limitations et donc les autres. Mais 10 minutes de retard à l’arrivée.
Retard au départ et retard au retour Le staff fait rentrer les passagers sans prioriser les numéros des rangs du coup c’est un grand bazar et on prend du retard
équipage au top meiux qu a l aller
Didn't enforce passengers to wear medical grade masks nor that they even properly wear their masks throughout the flight. So it was lots of people of unknown vaccination status all around me without masks on the whole flight.
changement de porte d embarquement au dernier moment et j ai failli rater l avion l amabilite du personnel d embarquement et du personnel a bord de l avion l impossibilité de changer des billets sur le site internet flypgs
Ma valise est arrivée cassée cela a tout gâché ! La compagnie n’est jamais disponible pour les réclamations bien évidemment..
Embarquement en retard. Sièges peu confortables. Aucun écran dans la cabine. Repas très chers. Personnel parlant à peine anglais, ne débarrassant pas nos plats, incapable de nous renseigner sur le retard pour nos correspondances.
il y eu du retard pour le décollage
The price is great, but not even getting one check-in bag allowance is terrible, especially at over $50 per checked bag when purchased online ahead of time. The flight was late, and any food or drink you must pay for. Again, the price is great, but you get what you pay. I also feel that every Pegasus landing is so hard and fast that the pilot is trying to see how hard and far he can pound the plane into the runway!
bloquer au niveau de l'embarquement sans explication pour nous mettre dans un autre avion, et à du payer un supplément sur place de 600€
Nadelen: "No good planning for cabin baggages, caused ~2 hour delay, sitting inside the craft."
Voordelen: "We landed without crashing"
Nadelen: "The check in process, the upgrade process, the boarding process. And, everyone just sat where they wanted, even after I paid for the upgraded seat. The crew could not care less, and I ended up with the largest person on the plane next to me, who seat jumped, so I had to sit sideways the whole fly."
Voordelen: "Good value/price ratio."
Voordelen: "Bon vol"
Nadelen: "Le siège pas très confortable, pas de prise pour recharger nos portables et on pouvait pas rabattre le dossier en arrière. pas très confortable"
Voordelen: "C'était un bon vol."
Nadelen: "Le siège pas très confortable, pas de prise pour recharger nos portables et on pouvait pas rabattre le dossier en arrière. pas très confortable"
Voordelen: "The price"
Nadelen: "Nothing"
Voordelen: "Checked luggage included, seat reservations are fairly priced, in flight meals and snacks are reasonable. Crew is professional."
Nadelen: "It was hot in the plane, probably cranked up the cabin heat to 25°C :)"
Nadelen: "The set it was so bad"
Voordelen: "Free cup of ice."
Nadelen: "Uncomfortable seats. No free WATER! Weight limit is ridiculous for a international flight. I will never travel with Pegasus again! I will try my best to spread the word on this airline."
Voordelen: "Comfortable flight"
Nadelen: "No food"
Nadelen: "seats are not comfortable at all"
Nadelen: "1 hour delay nearly cost me my connection no assistance provided"
Nadelen: "Siège non réglable sur 3h30de vol"
Nadelen: "Une vraie Lowcost... le bus est même mieux que cet avion"
Voordelen: "Ontime departure and arrival. Friendly crew. Comfortable."
Nadelen: "Not the fault of the airline but I travel a lot and I've never seen so many rude passengers."
Voordelen: "Easy flight and friendly staff."
Voordelen: "The fares are cheap and they charge for luggage. Check-in was smooth, boarding was as well, and the crew was smiling just a bit. But then that's the Turkish attitude I have noticed all these years. Not bad over all. My luggage made it all the way to my destination with no problems, even though there was a connection flight."
Nadelen: "The seats did not recline which makes it a little difficult to relax if the flight is longer than two hours. No entertainment and no food served (not even water) unless you pre-order or purchase it in flight."
Voordelen: "Globalement ok"
Nadelen: "Délai de plus d'une heure pour le décollage"
Voordelen: "The price"
Nadelen: "The seats"
Nadelen: "Given old pound coins and old ten pound note as change. Then questioned as to 'what is the problem? Whats the difference? When ı asked fır nee money tjat iş legal tender.."
Nadelen: "first of all the prices of drinks are very high and they rip you off since there is no option. but with that i can live. what i cant live with they try to save on gas and till you dont yell they dont turn on the AC and then they try again to lower it and again you have to complain. i hope to never fly with them again and when you say something you get a sour face"
Voordelen: "On schedule"
Nadelen: "No drinks offered"
Voordelen: "good crew."
Nadelen: "very not comfortable chairs"
Voordelen: "Crew was nice Price was good Food was good but expensive"
Nadelen: "Beverage was not there not even soft drink or water Boarding was not okay it took us 10 minuets standing in airplane shuttle to Big long lan to reach boarding desk Expensive food to buy"
Voordelen: "Flight started late and even I was threatened not to be boarded and to be moved to a later flight (midnight) because "I had arrived late at the gate" which is twice absurd because: 1st I arrive slightly late - but still on time for the regular borading - only because the previous flight - operated by the same company was LATE 2nd the flight left 1h and 1/2 late, so my delay - if any - in coming at the gate was irrelevant"
Nadelen: "Late boarding for unknown reason."
Voordelen: "The air conditioning wasn't worked good"
Nadelen: "No thing"
Voordelen: "I'm actually surprised about the flight. The pilot was good and I think he was a pro. For a budget airline, Pegasus was good."
Nadelen: "We had only problems with the delayed luggages. The boarding was not on time but I don't think it's a big deal because we arrived almost as scheduled. No entertainment at all and comfort was not a priority but it's okay since it's a budget airline after all. But it would be better if they consider comfort of flyers even if it is a budget flight because flying is a serious thing and can cuase a lot of anxieties to begin with."
Voordelen: "Easy check-in and boarding."
Nadelen: "I've never seen so many young children on a plane. There must have been one child for every one adult. Worst of all, their parents didn't even attempt to make them behave themselves. And the crew just let the kids run up and down the aisles and climb on seats. What ever happened to "please remain seated with your seat belts fastened"? Additionally, when I checked in, I asked for a window seat, the agent nodded, and when I got on the plane I found I was stuck in a middle seat. It was the longest two hours of my life."
Voordelen: "Was a save travel"
Nadelen: "Delay 1 hour."
Voordelen: "We did an error in booking the return date, & found no point of contact to change the date"
Voordelen: "Fast boarding on time departure nice crew"
Nadelen: "really narrow seats no options to lower the back of the seat Water cost money no TV"
Nadelen: "The boarding staff not helpful at all for bags and for the seats. The crew was very bad talking she was very bad. The meals were not as expected.. Very poor trip. It is different at all of the going trip!"
Voordelen: "Nothing"
Nadelen: "Checked in only to find out that someone checked allready with my name and he is sitting in my seat. The next bomber?"
