It is just a normal flight. Short flight. The Aircraft was bit older and was very shaky.
Excellent service, the food was delicious and the inflight entertainment full of options for varied taste.
Voordelen: "La possibilité d’avoir pu payer un supplément laisse à notre convenance pour avoir un surclassement"
Nadelen: "Le prix du billet a été débité 2 fois à l’aller ( remboursé ensuite quand je l’ai signalé) . Le prix du supplément de surclassement a fait que le retour a été débité de notre compte 2 fois aussi. Il faut qu’on le signale encore."
Nadelen: "A comfort kit on a ultra long haul flight goes a long way"
Voordelen: "Flexible seating due to only very few passengers. On time departure and arrival"
Voordelen: "I like the crew members"
Nadelen: "Entertainment selection and food could be better"
Voordelen: "Amazing crew and service. My kids were well looked after in business class even though my 2 year old was a little sick. Book the cook meal was excellent and great entertainment options. Seat was enormous!"
Nadelen: "Nothing significant!"
Nadelen: "The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!"
Voordelen: "Yes and yes"
Nadelen: "Not sure because I have never had a better experience."
Nadelen: "Flat bed in business class was disappointing. No way anyone taller than 6’ could stretch out. Overall, it was an inferior experience to business class on Cathay Pacific, which sets the standard IMO."
Voordelen: "Pas grand chose, il faisait chaud dans l’avion , les repas sont tellement mauvais"
Nadelen: "Amélioration des repas , mets air climatisé dans l’avion"
Voordelen: "Tellement mieux que les compagnies européennes"
Nadelen: "Better food, better selection movies"
Nadelen: "Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals"
Voordelen: "Everything food was better selection and allowed me to taste bali food before arriving. The seats were comfortable on the last plane Thank god"
Voordelen: "Generally good Flight was operated by Silk Air"
Nadelen: "Entertainment score is not meaningful because of the short flight time."
Nadelen: "Very tight space"
Nadelen: "Luggages weren’t transferred to Bali together with my flight. Gate check in stroller was sent to baggage claim without notification. I was waiting the whole time after exiting plane."
Voordelen: "Seating was spacious, crew was attentive. Boarding was efficient."
Nadelen: "The food choice was not pleasing to me."
Voordelen: "Good seats with great screens. Usb, headphone jack that works with regular headphones, and a regular power outlet! Tray tables upgraded overall and have a mirror behind a slide. Even the seatback pockets are better with multiple pockets including one that fits most mobile phones. The windows turn tinted blue instead of drawing shades down—what?!"
Nadelen: "would like regular water bottles to be available for drinking"
Voordelen: "In general it was all very good - I flew Premium Economy but I didn’t see much difference at all between that and Economy. There was a bit more leg room but that was about it, Having said that Singapore Airlines overall is pretty good - toilets kept nice and clean and everyone well taken care of."
Voordelen: "Crew very friendly"
Voordelen: "Very comfortable"
Nadelen: "I don’t see anything I didn’t like"
Voordelen: "Excellent attention to service and comfort."
Voordelen: "Very good service."
Nadelen: "Hostesses not so pleasant"
Voordelen: "Great entertainment system for a short haul fl flight"
Nadelen: "Terrible food"
Voordelen: "Service by the crew was great"
Nadelen: "Food in the economy class was not so great Options provided were not tasty. Each meal tasted same. No kid option available. Tastier options available on other major international flights."
Voordelen: "Amazing service!"
Voordelen: "I am disabled traveling with my 96-year-old father. the Singapore Air crew helped us beyond all expectations on our 3 flights: JFK-FRA, FRA-SIN & SIN-DEN. most especially in Germany!"
Nadelen: "I need to upgrade our return flight SIN-LHR & can’t figure out how. also would like to modify trip, but it’s so difficult. deLancey Whitmer 1 (203) 838-6808"
Voordelen: "Frequent serving of drinks, huge selection of latest films on large screen, comfortable ride"
Voordelen: "More leg room than other airlines, superb service and excellent food!"
Voordelen: "The business class bed was the best I have yet encountered. The food and service were great. And the stews? Gorgeous and so agreeable. One young lady even helped me with my back injury; turns out she was studying physical therapy. You can't find a better ride than that,"
Nadelen: "Our flight to Bali was cancelled due to the volcano eruption. We did not receive any compensation, but Singapore/Silk Airlines told us they were able to get us a flight home to LAX instead, but that it wouldn't be until the next day. We spent money on a hotel and food and waited until the next morning, got to the airport early for check in only to find that Singapore/Silk had in fact, given up our seats that they had promised us. They said that we now would have to wait another day just to get a flight from Singapore to LAX. We asked to speak with a manager, and eventually were able to get two seats due to cancellations. This was intended to be a very special and romantic trip that was essentially ruined. Since no one could have anticipated that the volcano would cause cancellation, we should be refunded for our flights. We are so crushed that we did not get to go to Bali, and now we may NEVER get to go because we are out of money. At the VERY least, the leg of our flights from Singapore to Bali, and Bali to Singapore, should be refunded. We are extremely disappointed."
Nadelen: "one of the oldest planes i ever used"
Nadelen: "I purchased this ticket without realizing that the law stipulated 6-month validity remaining on one's US passport to enter singapore. The Singapore Airways website does not state this anywhere, and it was not until I arrived at the airport that I was informed that I wouldn't be able to check in, but nor could I refund or transfer the ticket. The booker should be obliged, when one enters the passport information upon purchasing the ticket, to make note if the passport expiration time is not valid for the flight. Spent $600+ on the flight, and the customer service person I spoke to from the airport was very abrasive and not interested in helping me figure out an alternative."
Voordelen: "Efficient, courteous and attractive crew. Good food and drink selection and great entertainment system with large screens."
Voordelen: "Friendly, attentive crew. Clean plane."
Nadelen: "Cramp set space. Lack of movie choices, not all had closed caption."
Voordelen: "Very friendly crew & modern aircraft"
Voordelen: "Excellent service, Confortabilité et assistance pendant tout le trajet!"
Nadelen: "Need to be able to upgrade with Krisflyer Miles"
Voordelen: "Had good experience on Bangalore sfo return journey. In particular your ground staff and aboard the flight were so warm and receptive. Only thing is that seating in the economy class could a little more better. Thnx SA"
Voordelen: "Upgraded to biz class, which was fantastic"
Nadelen: "poor ground and inflight crews hospitality poor food quality poor food variation"
Nadelen: "Food wise can be improved. But for flight meat from ecomnomy class; it's considered good enough."
Nadelen: "cramped uncomfortable seats freezing cold"
Voordelen: "The staff was very friendly and helpful. I got plenty of meals and they easily accommodated my vegetarian diet!"
Nadelen: "Flight was cancelled during peak season with little notice time Lack of service Lack of compensation"
Voordelen: "Crew was outstanding"
Nadelen: "No sound on my entertainment system"
Nadelen: "Food not so good"
Le personnel l’accueil parfait
Un voyage adoré, condor, service agréable au bords,
Voordelen: "It was a quiet flight"
Nadelen: "All good"
Voordelen: "I don’t like it"
Nadelen: "They take my money because my flight it’s was over And they charge me twice"
Voordelen: "J’étais en classe business, rien à dire tout était parfait"
Nadelen: "Le plat principal n’était pas de mon goût mais cela est propre à moi"
Voordelen: "personnel et atterissage parfait"
Voordelen: "Le personnel de bord, l’accueil... Les bons vins, de qualité Le confort.."
Voordelen: "Nice crew."
Nadelen: "Horrible seats. Very uncomfortable. No room to move around. Overcrowded plane."
Voordelen: "No complaints. Right from the airport staff to the crew in the plane all of them were amazing"
Nadelen: "Keep doing what you are doing."
Voordelen: "Lamb and chicken were good but kids didn't like the kids meals.."
Nadelen: "2 of the female crew members had attitude problems when asked simple questions by passengers. One was an Urdu speaking flight attendant and the other was a blonde woman. Regret I didn't get their names. Please work with them on being nicer with passengers."
Voordelen: "Crew and flight comfort were fine until the flight got canceled after sitting on the plane for over an hour"
Nadelen: "Wasn’t happy with the accommodation after the flight cancellation, was told no other flights for 3 days so I ended up paying $250 more to get on a different airline that day to make the wedding I was going for."
Nadelen: "Too much children ob the plain and they are crying"
Voordelen: "Yes I like the services and then you will have good stuff for goods"
Voordelen: "The crew was on point and did there jobs well."
Nadelen: "The food was old fashioned and stuck in the 1960s. Having an option of Beef brisket or Salmon or two polarizing choices. I opted for the brisket and it was decent but not actually worth finishing. It was too fatty and strange tasting. Boarding in Sydney needs much improved screens and communication."
Nadelen: "Couvertures sentent le mal lavé. A part cela tres bon voyage."
Nadelen: "My seat was broken, almost 8h with my back straight up. I've advised the team about it but apparently it was no seats available."
Voordelen: "L’espace en A380"
Nadelen: "Le repas"
Nadelen: "Le repas dans le vol dubai-dhaka"
Voordelen: "L'avion a moitié plein j'ai eu trois places Au top pour dormir, personnel super gentil et au petit soin. Rien à dire ce vol était parfait vu mon état de fatigue"
Nadelen: "Un surclassement"
Nadelen: "Il n'y avait pas assez de films en français"
Voordelen: "PARFAIT et à l’HEURE"
Voordelen: "Personnel agréable."
Nadelen: "Varier les plats quand on fait 4 vols A/R avec la même compagnie. 2h20 de retard. Boeing sur le trajet Dubaï-Singapour pas confortable, sièges défaillants."
Voordelen: "Crew was great. Boarding was great"
Nadelen: "Less air condition towards the end."
Voordelen: "Le professionnalisme du personnel, l’embarquement"
Nadelen: "Pas assez de choix de films et de musique récents."
Voordelen: "Rien de spécial"
Nadelen: "Sachant que n’ois étions en famille en business J’aurai Aimé Un équipage agréable Un divertissement ou cadeau pour les enfants De meilleurs repas ou une meilleure qualité. Et beaucoup de choses à dire"
Voordelen: "L’équipage et le service est excellent"
Nadelen: "Départ en retard mais plus la faute de l’aéroport que de la compagnie aérienne."
Voordelen: "-New business class products -Good food, especially dessert -Good food selection -Good service -Great selection of entertainment -Lots of storage space"
Nadelen: "-Seat adjustment was faulty -Crew gave wrong meal -Was unable to connect to in-flight Wi-Fi, system unintuitive and does not allow Skysurfers members to log-in"
Voordelen: "Service et confort"
Nadelen: "Not much food to eat."
Voordelen: "Vol. Confort. Equipement ICE"
Voordelen: "Everything was great"
Voordelen: "L’accu, l’hora, enfin tout"
Voordelen: "Très bien"
Nadelen: "Rien à signaler"
Nadelen: "No choices for the quran listening."
Nadelen: "No comments"
Voordelen: "La promptitude et l'accueil"
Nadelen: "Le personnel à bord d'emirate qui ne parle pas français sur un vol dans un francophone"
Voordelen: "I like the most........ very comfortable take off n landing .... special compliments to the captain.... I specifically told this to an airhostess"
Nadelen: "Everything was good"
Voordelen: "La qualite du service. Equipement en vol."
Nadelen: "Rien a dire c etait parfait."
Voordelen: "I really liked the leg spacing. It was very comfortable to stretch my legs. Overall it was good. Thank you :)"
Nadelen: "I felt a little bit more of the nibbles could be included in the 8+ hours flight. Besides that everything was comfortable. Also, the entertainment options can be better."
Nadelen: "Moins de choix de films et de musique que d’habitude. Repas moins bon que d’habitude."
Nadelen: "Moins de choix de films et de musique que d’habitude. Repas moins bon que d’habitude."
Voordelen: "Nothing special flight."
Nadelen: "Old entertainment and less leg room."
Voordelen: "I loved the entertainment choices and the food wasn’t bad"
Nadelen: "The crew wasn’t exactly friendly. They seemed really tired and as if they couldn’t be bothered with us."
Voordelen: "De quoi passer le temps en vol grâce au programme de divertissement à bord."
Nadelen: "La correspondance à Dubai où il a fallu rejoindre la porte d’embarquement à l’opposé du terminal dans un délai court."
Voordelen: "La variété du programme de divertissement proposé à bord. De quoi passer le temps en vol."
Nadelen: "Le repas servi à bord avec le choix du poulet n’était plus disponible. Je me suis contenté du plat avec les fruits de mer."
Voordelen: "Variété des divertissements proposés à bord."
Nadelen: "Des retards au départ de chaque vol de mon trajet. Les sièges en classe économique ne disposent pas de repose-pieds. C’est tout de même une bonne compagnie."
Voyages à 4 personnes , la totalité des bagages perdus , turkish airlines première et dernière fois .
L’embarquement top , Le service à bord, le repas distribué peuvent être largement amélioré
Denied boarding even though I met all requirements of Canadian government and had the documentation to prove it.
Voordelen: "crew need to be more polite and kind"
Nadelen: "just a more kind crew would be great"
Nadelen: "Très bien à heure un avions trop propre"
Voordelen: "All was good. Excellent price. Plenty of space. Crew was nice and helpful, as always with Turkish Airlines. The flight was on schedule."
Nadelen: "The food was basic, but I understand this, as we have the pandemics, and there is no opportunity for cooking."
Voordelen: "No sops followed"
Nadelen: "Food is really bad and they never even bother checking with any one same burger which is cold dry"
Voordelen: "All what you served !"
Nadelen: "Everything is okey !"
Nadelen: "delayed flight management"
Voordelen: "Toute était très bon depuis le début jusqu'a la fin. Très en écoute. Excellent ..."
Voordelen: "All was really good"
Nadelen: "Long lines ( about 40 min) to get into transfer zone at the airport. I guess this is not aircompanu fault, but airport."
Voordelen: "Crew was outstanding. Plane was spotless. No nonsense and lots of nice people working for the airlines."
Voordelen: "Super efficacité au desk 'cas speciaux' de Turkishairline Ils m'ont imprimé ma carte d'embarquement en 3 minutes"
Nadelen: "Pas de réseau à l'aéroport Pas de rappel de kiwi pour s'enregistrer"
Voordelen: "Probably best economy class service and amenities and timings."
Voordelen: "food and service"
Voordelen: "Loved the entertainment options!"
Nadelen: "The crew seemed to be pretty busy"
Nadelen: "Bagage non reçu. Un bagage sur 10 bagages, quelle mauvaise organisation"
Nadelen: "L'équipage ne fais pas d'effort pour comprendre ce qu'on lui demande dans une autre langue à part l'anglais. C'est un vol international et je pense que c'est important de parler français aussi."
Nadelen: "was unable to upgrade tickets in advance off of web site. Others in Greece and Italy tried to assist as well and found same and when calling 800 numbers the calls were not going thru or hold time was overly extreme. Was told at Athens check in to upgrade in Instanbul and to go to transfer desk to get upgrade. An upgrade of $1200.00 Euro's is extreme Being packed like sardines for a 10 plus hour flight is not good. It is also unhealthy. Turkish Airlines should consider something other then the 777 for any international flying."
Nadelen: "La cuisine est vraiment horrible"
Voordelen: "Food and service"
Nadelen: "Le manque de sollicitude pour établir le billet pour la connexion IST YUL, suite à la non connaissance du nouveau contrôle AVE pour les entrées au Canada."
Voordelen: "The Airbus is such an extremely "customer oriented' airplane."
Voordelen: "Un grand merci pour avoir été surclassés lors de ce vol qui fut des plus agréable . Le personnel a été charmant et compète a l’aerop et pendant le vol !"
Voordelen: "I go economy. It's the most comfortable economy I've ever experienced. Every seat was filled."
Nadelen: "I have no complaints."
Nadelen: "Good food"
Voordelen: "Tout a été excellent"
Nadelen: "Rien ne m'a déplu"
Voordelen: "First leg (Mia to Instanbul) crew was excellent!"
Nadelen: "second leg (Istanbul to Johannesburg) crew were rude!!!"
Voordelen: "gentillesse de l'équipage, propreté de l'avion"
Nadelen: "2 bagages cassés au retour dont une ouverte"
Voordelen: "ils sont toujours à l'écoute et attentionné Parfait en globalitees"
Voordelen: "Très pratique,gagne beaucoup de temps partout où nous allons."
Voordelen: "Très pratique"
Nadelen: "Retard du vol dur avec un enfant"
Nadelen: "Retard du vil dir avec un enfant"
Voordelen: "great food! competent crew. all efficient and good."
Nadelen: "an extra beverage service in the middle of the flight would be nice, but that's okay."
Voordelen: "Airplane crew was amazingly friendly and helpful"
Nadelen: "The customer service in Istanbul airport (for Turkish Airlines) did not speak or understand English at all. She could not give us any helpful information of our flight"
Voordelen: "Great food and on board service"
Nadelen: "I missed a bit more leg room to be able to sleep ok"
Voordelen: "Turkish Airlines always has decent food and entertainment."
Nadelen: "An hour late with no apologies. And seats are so small, the people sitting next to me were so large that I didn’t have enough room."
Nadelen: "Flight attendants need to be friendly ."
Delay due to lack of personnel!
Queue énorme au contrôle et 1h30 de retard pour le départ
same as from LUX … professional, nice.
Aucun soucis, bon suivi et correspondance dans les temps Nickel
Très bon service. Repas pourrait être amélioré. Personnel agréable. Hygiène respectée. Merci
Le repas est très ordinaire. Le reste c’est très bien!
Voordelen: "Yes, Very good"
Nadelen: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Voordelen: "Nice crew, good food."
Nadelen: "Both bathroom were not working in business class area."
Voordelen: "The crew was professional & friendly"
Nadelen: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Nadelen: "All of the less than good, obvious!"
Nadelen: "Crew members in Amsterdam were very rude and disrespectful"
Voordelen: "Fantastic gate agents!"
Nadelen: "The food was terrible."
Nadelen: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Voordelen: "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Nadelen: "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."
Nadelen: "Boarding was very slow."
Voordelen: "Le vol était ponctuel."
Nadelen: "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."
Nadelen: "There was no wifi on flight"
Voordelen: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Nadelen: "If I knew how to recline my seat earlier. I did try several times"
Voordelen: "Le vol"
Nadelen: "Clairement le système pour faire notre checkin online est pourri"
Nadelen: "L’intégralité du voyage, pas de repas, retard de bagage"
Nadelen: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
Nadelen: "Need more leg room!!! Larger meals needed."
Voordelen: "Quick flight"
Nadelen: "Not enough leg room"
Nadelen: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Voordelen: "Good and friendly services"
Nadelen: "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"
Voordelen: "Very friendly onboard personnel - I really had kind of homy feeling."
Voordelen: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Nadelen: "Very slow service at checkin, was not even available when I arrived at the airport"
Voordelen: "Comfortable and well laid out seat area"
Nadelen: "Food was a little substandard for business class"
Voordelen: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Nadelen: "Flight departed 35 minutes late"
Nadelen: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Voordelen: "Everything is top notch for an airline company."
Nadelen: "Nothing.... I enjoyed every moment of the flight."
Voordelen: "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."
Voordelen: "Petit avion sans trop de place."
Nadelen: "Connexion un peu trop courte à Amsterdam. Génère du stress."
Voordelen: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Voordelen: "Cabin crew were very professional."
Nadelen: "Aircraft returned to gate due to fault and was delayed for 45 min."
Voordelen: "Absolutely nothing!"
Nadelen: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
Nadelen: "Le menu est à améliorer"
Nadelen: "Le menu est à améliorer"
Nadelen: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Voordelen: "Flight crew; legroom even in cheap seats."
Nadelen: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
Voordelen: "The food and the punctuality"
Nadelen: "The technology in interteiment is not touch screen"
Voordelen: "La puntualidad"
Nadelen: "Toute c’est parfait"
Voordelen: "J’aime sa ponctualité"