Voordelen: "Seat reclining was good. Fleece blankets were warm"
Nadelen: "Blankets had a really bad smell Food options were very limited - even bread was eggless"
Nadelen: "Time was never kept. we had a delay in LGW for more than 2 hrs. I had a 17hrs layover in Kigali. I was not aware that i would not be booked in a hotel to rest. I had to make my own arrangements. And another extended delay out of Kigali to Nairobi"
Voordelen: "I was happy to avail of Wifi in the sky."
Nadelen: "No entertainment! For an major international flight, one expects some seatback entertainment"
Voordelen: "New plane, fresh feel. Food is ok."
Nadelen: "Airline feels basic and no frills."
Voordelen: "Crew members are extremely polite and friendly. Flight was delayed leaving Kigali captain spoke to each passenger and apologise - great professionalism."
Nadelen: "Entertainment was limited."
Voordelen: "Took the newly opened route between Cape Town and Harare. Was a great experience. Thanks to RwandAir it is easier and cheaper to fly directly between these African cities. Lots of potential on the route. RwandAir really opening up business and leisure opportunities much needed in these areas. Nice to avoid Tambo airport."
Nadelen: "Both flights were slightly delayed (which happens), information about the delay could be better at Harare airport. But no biggy."
Nadelen: "No vegetarian option Bad boarding procedures, no one gets direction and it was very slow"
Nadelen: "THERE WAS MEAT INSIDE MY "VEGETARIAN" MEAL!!! This is totally unacceptable!"
Voordelen: "Rwanda Air is the best"
Nadelen: "Landing at Kigali was bit rough"
Voordelen: "Friendly service"
Nadelen: "My luggage was broken into and stolen. They sawed off the zip on my suitcase and broke the handle. Stole a number of personal items including a belt, perfume, t-shirts and cash."
Voordelen: "The planes and shuttles are nice and clean, and the staff are pleasant. I had a long layover in Kigali and the airline gave me accommodation and a food voucher (totally unexpected). Will definitely fly RwandAir again."
Voordelen: "Food and free WiFi. Ample seating space."
Nadelen: "Rerouted through Dar-es-Salaam at last minute rather than being a direct flight as scheduled"
Voordelen: "They respect the timing"
Nadelen: "The luggage escalator is not working and you have to carry it from one point to another..."
Voordelen: "Fligh was on time, front desk staff were very helpfful, flight staff were friendly"
Voordelen: "That there were not many people on the second leg and that the plane was clean"
Nadelen: "The fact that we had an itinerary change with an extra stop (unannounced until 15 minutes before I boarded the flight) that delayed us by 1+ hours, that we were delayed from leaving Kigali by 1.5 hours and none of the crew could explain what was going on, that the rwandair staff was rude. I mean... It's Rwanda so I didn't expect much customer service (they are generally particularly bad by African, European, Asian or American standards) and I definitely wasn't impressed"
Voordelen: "The aircraft was nice, clean and seemed new. The staff was very professional, immaculate uniforms and appearance. Great attention to detail. We traveled from US - Nairobi - Kigali - Johannesburg, changing planes four times. These were some of the nicest planes. I felt very safe traveling this airline."
Nadelen: "Too much bread in the meals. The meals were adequate in quantity but each meal came with two rolls, which was excessive. Just a note - for the boarding area in the airport. Please have restroom facilities in boarding area, past security so you can use the restroom without having to go through security again. Also, if food and beverage is available for sale in the boarding area more passengers would make purchases."
Voordelen: "Nice blankets. Good service."
Nadelen: "Food wasn't that great and juices were very sweet (tasted like sugar water)"
Voordelen: "Good and clean planes, good service"
Nadelen: "We had couple of ours delay and not well communicated"
Voordelen: "Qualité de service Gentillesse équipage"
Nadelen: "Tout était bien"
Voordelen: "Nice comfortable new planes."
Nadelen: "There wasn't much not to like."
Voordelen: "The plane was nice and the captain gave good info."
Nadelen: "Why was dinner served at 2AM? They woke me up three times to serve drinks and food and the cabin lights were never turned off, for an overnight flight! The Kigali airport waiting area is awful, and the holding area made it so that every child had to use the bathroom as soon as we boarded."
Nadelen: "The food options were unclear- they didn't announce what was in each meal, aside from the type of meat. It wouldn't kill you to have a vegetarian option on hand either, especially since your website doesn't work."
Voordelen: "the snack was terrific!"
Voordelen: "My sister and I were travelling to and from Tanzania through Kigali. The crew was great and our flight was easy."
Voordelen: "What did you like? the attendants were very kind"
Voordelen: "Information during flight"
Nadelen: "No TV or programmes to entertain slong"
Voordelen: "The flight attendants are very welcoming and helpful. You feel safe and you get to see the pilot who is going to take you to your destination."
Voordelen: "Everything was on time and comfortable. Will take the same flight again in the future."
Nadelen: "Reservation was not honored, and only 3 prople out of 5 get boarding. Airline did not provided any other alternative and our friends had to cancel tour and return home!"
Voordelen: "Good food, friendly and professional staff, a new and sparkling clean plane, swift retrieval of luggage upon arrival in Kigali. Thank you!"
Voordelen: "The crew was very welcoming"
Nadelen: "We had a delay of 40 minutes at Kigali airport without prior announcement"
Voordelen: "Rwanda air crew"
Nadelen: "Lagos international airport"
Voordelen: "The staff at the airports were friendly."
Nadelen: "After thorough check (and hours at the airport) at the holiday destination, Dubai, my luggage was deemed lost. The DXB lost luggage staff helped me complete a 'lost luggage' report. However, the staff member told me that 'if' RwandAir found my luggage, I would be responsible for going to the airport as RwandAir does not have lost luggage delivery like most airlines. For the six days of my holiday, I waited for phone calls and checked emails expecting to hear from RwandAir. I heard nothing, RwandAir had made no effort of any kind to locate my luggage they had mishandled. Upon flying back home, I checked with the initial airport (DXB), the transit airport (Kigali), and my final destination airport (Brazzaville). My luggage was not in any of the airports mentioned. In each airport, and the RwandAir office at the Brazzaville airport, I presented the initial lost luggage form from the prior week and it was apparent that nobody, no airport, and no office was interested in finding my luggage. RwandAir, at no point, apologized for losing my belongings or in any way attempted to make up for seriously harming my holiday- not to mention the fact that it appears I will never see my possessions that were last seen being taken by RwandAir staff at the beginning of my holiday travels."
Voordelen: "Like Kigali it was clean and efficient."
Nadelen: "Food is almost inedible"
Voordelen: "Plane was clean and very comfortable, staff was courteous. Surprisingly good food for a short flight"
Nadelen: "Changed flight times without informing passengers on BOTH of the legs. Staff were polite, but were more interested in following the rules than helping people get on their flights. No customer feedback forms were available"
Voordelen: "I like the overall service in the plane."
Nadelen: "I didn't like changing the boarding time."
Voordelen: "Planes were great and flight crew excellent."
Voordelen: "The crew is nice"
Nadelen: "Both flights were terribly delayed and while the crew apologized we sat on a small plane. In Entebbe the reason was they overbooked the flight. So leave those people behind to take the next flight, don't keep us prisoners on a plane for hours... Stupid management decisions."
Voordelen: "movie dinner on each leg of the flight"
Nadelen: "the movie didn't finish in the first leg and they didn't show it for the second leg, so I never learned the ending the flight arrived 40 minutes late"
Nadelen: "Too cold on the plane - way, way too cold"
Voordelen: "Clean planes"
Nadelen: "Ground crew at NBO - Rwanda Air has Kenyan Airways do the work in the terminals. Bad idea!"
Voordelen: "Orderly, organized, courteous"
Voordelen: "Very professional - gave us a good meal - although flight was a little more than an hour. Will recommend to friends"
Nadelen: "Service & good landing"
Nadelen: "The arrival time was stated as 1:40pm but in reality it was a 1:10pm arrival so I had arranged my driver to collect at the wrong time and he wasn't there when I arrived."
Voordelen: "They were professional, timely and courteous. Except for one flight attendant who was a bit rude, the entire flight was enjoyable"
Nadelen: "The rude flight attendant who was welcoming people to the plane"
Voordelen: "Flight attendant are helpful."
Voordelen: "Friendly staff, comfortable business class seat with lots of room, good breakfast"
Nadelen: "No priority checkin for business class and no priority boarding for business class. I don't those are even that hard to organize . Airport ground contractors haven't been instructed to provide service to business class?"
Voordelen: "It was a short flight and all went well. We even had time for a snack."
KLM is never consistent with services. Sometimes you get lucky with great comfort and other times you are forced to squeeze in a box for a seat. The food is always subpar and they have become so unfriendly when you need help. But hey, they are always on time and they have good connections.
3.5 hours delay will ruin any day!
Delays. Endless walking at Schiphol, most exits closed. No staff or signs.
Delay due to lack of personnel!
Queue énorme au contrôle et 1h30 de retard pour le départ
Nice steady flight, on time, enjoyed the complementary snack and drink. Good work KLM
Very cramped flight, overhead bins were all completely filled, and passengers had to fly with bags by their feet which was not very comfortable for me personally.
Aucun soucis, bon suivi et correspondance dans les temps Nickel
Swift clean friendly on time
Très bon service. Repas pourrait être amélioré. Personnel agréable. Hygiène respectée. Merci
Dreamliner was comfortable and entertainment system good
Le repas est très ordinaire. Le reste c’est très bien!
Voordelen: "Loved the smooth ride."
Nadelen: "Bathroom was pretty nasty"
Voordelen: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Voordelen: "Seat was good"
Nadelen: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Voordelen: "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Nadelen: "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."
Voordelen: "Seat comfortable"
Nadelen: "Flight was delayed and overhead bin space was very small"
Voordelen: "Le vol était ponctuel."
Nadelen: "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."
Nadelen: "There was no wifi on flight"
Voordelen: "The space at my feet with the chair in front was a bit akward."
Nadelen: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Voordelen: "Crew was great and professional."
Nadelen: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Voordelen: "Le vol"
Nadelen: "Clairement le système pour faire notre checkin online est pourri"
Voordelen: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Nadelen: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Voordelen: "KLM staff is great"
Nadelen: "L’intégralité du voyage, pas de repas, retard de bagage"
Voordelen: "My seat at the window was great and the staff really friendly and courteous!"
Voordelen: "Crew were great, food, entertainment, seat and everything else was great as well."
Voordelen: "We got to Amsterdam on time"
Nadelen: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Voordelen: "Gaps between seats are very narrow."
Nadelen: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Voordelen: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Voordelen: "Nice people and good service"
Nadelen: "Not much"
Nadelen: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Voordelen: "Good and friendly services"
Nadelen: "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"
Nadelen: "Very slow service at checkin, was not even available when I arrived at the airport"
Voordelen: "Great food"
Nadelen: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Voordelen: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Nadelen: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Voordelen: "Everything is top notch for an airline company."
Nadelen: "Nothing.... I enjoyed every moment of the flight."
Voordelen: "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."
Voordelen: "Petit avion sans trop de place."
Nadelen: "Connexion un peu trop courte à Amsterdam. Génère du stress."
Voordelen: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Nadelen: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
Voordelen: "Arrived Early!"
Nadelen: "Left Late :-)"
Voordelen: "The crew were hardworking, responsive, conscientious and friendly"
Nadelen: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Nadelen: "Le menu est à améliorer"
Nadelen: "Le menu est à améliorer"
Voordelen: "The flight crew was nice. Plane departed/arrived on time."
Nadelen: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
Voordelen: "The staff was extremely pleasant. Food was good!"
Nadelen: "Have no complaints"
Voordelen: "Very friendly staff"
Notre valise n'est pas arrivée à Brest. De Paris, elle est partie à Biarritz. Nous l'attendons
Got passed over during the first drink service. Second service was more agreeable. Passengers are allowed to prop their feet up on the backs of the seats in front of them and to play their devices without headphones so everyone has to listen to it?For 4 hours. Why does this go unchecked? Is the comfort of a single passenger more important than all the others? I normally have nothing but good things to say about Air France but they missed the mark today by a wide margin.
Voordelen: "L’équipage est souriant"
Nadelen: "Les plats aurait pu être plus consistants !"
Voordelen: "The seats, staff, entertainment, particularly liked that you served hot chocolate! The staff were very polite, friendly and helpful."
Nadelen: "Food -vegan menu was bad for n the outgoing flight, better on the incoming flight. No vegan food available on domestic fight. Sitting in the aisle seat meant often people pushing past your seat."
Voordelen: "L’embarquement rapide avec même un décollage en avance chose rare. Ponctualité 12/10."
Nadelen: "Séjour de 5 jours aller/retour sur Boeing 777 sans escale, le repas médiocre à l’aller est strictement identique au retour. Varié les repas pendant 1semaine ne seraient pas du luxe même en éco. Aucun divertissement pendant 7h de vol, à si, l’itinéraire de vol."
Voordelen: "Amazing crew and on time flight"
Voordelen: "La qualité du service Air France, le nouvel appareil, le système de divertissement, l'amabilité"
Nadelen: "L'embarquement dans un terminal trop étroit avec des annonces peu claires"
Nadelen: "Ne pas avoir du retard pour le décollage"
Voordelen: "The crew was amazing and extremely helpful!"
Nadelen: "The food could have been better"
Nadelen: "Les sièges pourraient être rénovés"
Nadelen: "Tres mauvaise expérience avec Air France, vol raté, donc 900€ de frais supplémentaires pour un voyage avec mon epouse et nos 2 jeunes enfants. Le vol en lui-meme etait correct."
Voordelen: "Air. France usual"
Nadelen: "No lights working on plane. Couldn't read or do work WiFi wasn't working either"
Voordelen: "Personnel très bien, divertissement complet, avion très peu bruyant"
Nadelen: "Plus de place pour les jambes en classe eco: c’est presque impossible de sortir vers le couloir sans faire lever tout le monde dans sa rangée."
Voordelen: "Personnel plus que pro"
Nadelen: "Not to be late ,and not to loose my luggege"
Nadelen: "Poor service. Terrible food. Aging aircraft. Terrible in-flight entertainment system. Really not good AirFrance."
Voordelen: "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Nadelen: "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"
Voordelen: "la ponctualité du vol et les services a board"
Voordelen: "Great seat. Comfortable. Quick boarding."
Nadelen: "Asked flight attendant to wake me for breakfast....forgot. Long wait for bathroom,"
Voordelen: "siège plus"
Nadelen: "Air conditioning too cold. Wasn't offered an evening meal. My luggage went missing and I'm still waiting for it to be delivered."
Voordelen: "Intranet meant I could watch movies on my iPad"
Nadelen: "Seats are very uncomfortable"
Nadelen: "Le transfert entre les vols est un cauchemard, tres peu d'indication dans l'aeroport de CDG, controle de la taille des sacs, queue interminable et deconcertante.Apres 20minutes de queue pour un controle de sac, on nous previent que cela est uniquement pour les passagers pour belgrad. Plus jamais CDG"
Voordelen: "I require très aimable. Super pilote."
Voordelen: "Le petit gâteau. Succulent à mort."
Nadelen: "Qu'il n'y ait qu'un seul gâteau. C'était bon le voyage"
Voordelen: "Crew was nice, too short of a flight to figure out more"
Nadelen: "no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan"
Voordelen: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Nadelen: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
Nadelen: "J'étais obligé de payer presque 100 euros de plus pour nos baggages pour le voyage de retour"
Nadelen: "they lost our luggage very inconvenient"
Voordelen: "Disponibilité et flexibilité des gens du comptoir"
Nadelen: "Rien tout était parfait"
Voordelen: "Flight crew, pilot,food and entertainment options were great"
Nadelen: "Baggage took a while to reach baggage claim but maybe a bit impatient after a long day"
Voordelen: "Bon équipage"
Nadelen: "Nourriture moyenne"
Voordelen: "Food and wine was very good. Music selection was excellent."
Nadelen: "Not enough leg room."
Nadelen: "Flight was delayed by 1h30min, so we arrived very late"
Nadelen: "Everything. The crew seemed to skip over me and my husband multiple times. So we sat there with garbage the whole flight. My entertainment was broken and they had no solution but giving me $30 to use at the duty free shop the same day as the flighty. I paid extra for premium seating in an exit row and that was their idea of fair compensation. The crew ran out of vegetarian food so I didn’t eat anything but cold stale bread. The crew was non-existent most of the flight."
Nadelen: "I am not sure why this happened, but our daughter, travelling away from home for the first time, was targeted at every step of her journey. From the terminal in DCA to Cincinnati, to CDG. Delta/Air France clearly singled her out. i am outraged! I have traveled many, many times and have sent hundreds of students on nearly the same trip -- and none have had as rough a time as she had. They will be hearing from me."
Voordelen: "The crew was super friendly and always gave the feeling that they want the customers to feel comfortable and enjoy the flight. One of the crew members even offered me to move to an emergency exit seat (without me asking to move) because I am tall. Amazing!"
Nadelen: "Crew not only lacked sensibility to understand the purpose of an emotional support dog but kept harassing me about the dog being tied to my seat. At some point a flight attendant even tried to touch my dog, invading my personal space. When the dog rightfully acted defensive trying to protect me, the crew member started threatening me that he would have the dog sent to cargo, the last thing a person with an emotional support pet wants to hear. Extreme lack of professionalism."
Voordelen: "Great hospitality. Champagne as apero, cognac as digestif. Excellent on board entertainment. Comfy pillow and blanket."
Voordelen: "Le vol s’est très bien passé : sourire de l’équipage, confort, repas... À l’arrivée, il y a juste eu quelques problèmes avec l’assistance pour personnes à mobilité réduite."
Voordelen: "Le sourire et la disponibilité des personnels de bord est toujours appréciable sur Air France"
Nadelen: "L'aspect des avions commence à faire vielliot ..."
Voordelen: "The food, entertainment, and service. Waited for me after almost missing my flight."
Voordelen: "Les sandwiches étaient bons."
Nadelen: "Deux sandwiches par personnes auraient été appréciés."
Voordelen: "Le café n'est pas mauvais et le personnel est agréable"
Nadelen: "Encore une heure de retard au départ de Bordeaux"
Voordelen: "Todo muy bien Volvería a viajar con ellos."
La business class n’est pas assez considérer lors de l’embarquement, on paye plus chère pour avoir la priorité, néanmoins des personnes hors business class sont pas passés devant mes enfants et moi…conclusion: travaillé votre service ethiopian airlines!
La business class n’est pas assez considérer lors de l’embarquement, on paye plus chère pour avoir la priorité, néanmoins des personnes hors business class sont pas passés devant mes enfants et moi…conclusion: travaillé votre service ethiopian airlines et considérer les personnes qui payent au prix fort pour voyager tranquillement
La prestation des hôtesses étaient bien. Mais le respect des sièges doit être suivi
Les numéros n'était pas correct nous avons pas plus embarqué et impossible de vous joindre par mailsou téléphone, mais encaissé l'argent aucun soucis😡😡
L’éventail de film auquel on a accès est assez désuet
Dans l’ensemble le service est agréable, mais j’ai surtout déploré le rationnement de l’eau. On est servi dans des sortes de petits gobelets .
I know this is Africa but the plane seats could be more comfortable
Voordelen: "The food!! The flight was in time and also the flight attendant were so available and caring"
Nadelen: "I have wifi in board for an hour for whatsapp messaging I would have beloved to have it all flight"
Voordelen: "This was our first time experience and we appreciated the dedication and the level of safety the crew administered, especially during this time of Covid 19. Thanks"
Nadelen: "Just keep up the good work."
Voordelen: "Comfortable. Great crew,"
Nadelen: "Reduce baggage charges."
Voordelen: "The efficiency of the whole process"
Nadelen: "The cabin attendants need to be warmer and more friendly"
Voordelen: "Tout ce ok"
Nadelen: "Vraiment ce complet leur service"
Voordelen: "The crew members were very accommodating and friendly. They do a wonderful job. When I told them that the power was not working in my seat and that I needed it for my CPAP (I call it my anti-snoring device), they arranged for me to move to another seat where the power worked for the CPAP. When the power did not work in the new seat for my laptop, they offered to let me charge it in a more powerful outlet near the galley."
Nadelen: "The power didn't work for my laptop. It did work for my CPAP device. Some of the seat control buttons were out of order."
Voordelen: "Crew were helpful"
Nadelen: "Food was very poor with very limited choices and no entertainment system on this flight"
Nadelen: "Food must be better"
Voordelen: "The crew was very nice and all flight details were available and constantly updated."
Nadelen: "Ethiopians App for self check-in."
Voordelen: "Nice crew. Smooth flight :)"
Voordelen: "It was perfect to me , im in so much pain spiritually and you guys makes me feel home."
Nadelen: "Everything was good"
Voordelen: "Yes.seat was just ok but not quiet comfortable"
Nadelen: "I think Ethiopian is reasonably good.I travelled to Seattle via delhi .from delhi to sea I travelled by Ana the reason was the fare of Ethiopian (Enugu to Seattle,round trip)was much higher and also you spend 37 hours before u reach your destination,it is too long.why can't u fly to usa direct ,then"
Nadelen: "flight was cancelled and i only got to know it after traveling first leg of the tip - then got rerouted for next 36 hrs. Now acceptable for both KAYAK and ET Airline"
Voordelen: "Très bien en général"
Voordelen: "Très bien en général"
Voordelen: "Tout en général"
Nadelen: "Ce serait bien que l'équipage parle Français sur des vols pour Paris"
Voordelen: "Agreablement surprise de la qualite de la compagnie."
Voordelen: "I like the crew of Ethopian Airlines, they are very friendly & attentive. Flight was delayed but not by AE fault. We made up most of the time & arrived only 15 minutes behind schedule"
Nadelen: "It was all good"
Voordelen: "Liked the peaceful plane ride and room"
Nadelen: "Not being told why we were delayed or why we were going to be late. They told us over loud speaker and was not loud enough."
Voordelen: "The aircraft was clean and the food served was cool"
Nadelen: "The turbulent"
Voordelen: "la prise en charge surtout lors du changement du vol ou j'ai recu la notification"
Nadelen: "les repas qui sont dans la monotonie"
Voordelen: "Nice crew"
Nadelen: "Poor communication on boarding gate for business class Aircraft and business seat just medium Food quite as fast-food service"
Voordelen: "Oui j aime"
Voordelen: "Cheap fare, no frills."
Nadelen: "Too hot, crew isn’t friendly (could be cultural difference), jam packed flight with tons of small children so was unlikely to ever be super pleasant."
Voordelen: "Everything was on time, high quality, and enjoyable"
Nadelen: "There was a fight on the llane but it was because a passenger with mental issues was provoked by a couple so ahe beat up the wife. This was not caused by ET and crew at all, but they stopped it."
Voordelen: "Crew members were friendly....."
Nadelen: "No entertainment"
Voordelen: "The flight crew was nice. We received a hot lunch even though it was a short flight which was nice."
Nadelen: "Boarding was interesting. It should have been an easy boarding as it is a small regional airport. Instead it seemed they went out of their way to make it as confusing as possible. Instead of going through security over here lets have you wrap around the hallway to just have to come back to where you were before?"
Voordelen: "Flight attendants were helpful and attentive."
Nadelen: "Boarding was fairly chaotic, there were no outlets for charging in the business class, entertainment limited."
Nadelen: "Waiting for customer service"
Voordelen: "Meals were pretty good and a screen that had entertainment and could charge the phone. Baggage allowance helpful"
Nadelen: "Little tight on leg room."
Voordelen: "The overall work ethics and the ease of boarding was awesome as well as time line, for hotel transfer due to layoff time was also excellent"
Nadelen: "Nothing really"
Voordelen: "Les facilités accordés lors du transfert à Addis"
Nadelen: "Pas de divertissement pour les enfants"
Voordelen: "L'accueil, la disponibilité du personnel et le vol sont très bien."
Nadelen: "Les vols sont courts, il n'y a donc rien pour divertir les enfants."
Voordelen: "The crew members are very friendly, always smiling and attentive."
Nadelen: "The entertainment system needs an upgrade. Touch screens unresponsive."
Nadelen: "The headphones weren’t working and boarding at Addis was very poor. They should have more personal when checking before the Gates"
Voordelen: "Loved having traditional ethiopian food"
Nadelen: "One flight attendant condescending but she seemed to disappear after takeoff and the other ladies were excellent"
Voordelen: "Comfortable, excellent service"
Nadelen: "Nothing - everything was fine."
Nadelen: "On été très en retards de Addis à abuja et arrivé à kano il fallais attendre plus d'une heure."
Voordelen: "Great crew, decent food"
Voordelen: "New plane."
Nadelen: "Addis airport is always a mess. Security check takes 30 mins+, gates are changed without announcements and there are no display mentioning flight or destination at the gate. For the flight, food not great and service slow."
Voordelen: "Everything was great. The seats were comfortable. The crew was awesome! They provided us singular care and 10 hours flights did not seem too long! Entertainment was outstanding."
Retard de plus de 6 h inacceptable
Ma mauvaise note est liée au fait que je me suis fais arnaquer par Travelgenio (1500 €). KAYAK, si vos partenaires sont des voleurs c'est vous que l'on traitera de voleur.
Des Stewart’s pro et respectueux
on vérifie 4fois le pasport de mon conjoint. une fois à Marrakech ils s'aperçoivent que son pasport est périmé. nous on obliger de payer un billet retour. pris en otage là-bas la pire journée de ma vie
le nourriture est excellente , le personnel charmant ....le distractions par contre sont .. réduites
Tapis de bagage bloqué et longue attente avant l’arrivé des bagages
It was a pleasant fly Boarding was chaotic from Paris Orly
Nadelen: "Retard de deux heures du début de vol"
Nadelen: "Chrck up. I couldnt get a wheel chair although I asked for as I m after operation. I had to walk fr miles with 3 security checks. From the min. I arrive to the airport until boarding 3 hours of standing and walking .the air has no facilities to ease boarding"
Voordelen: "Le repas"
Nadelen: "La propriété de l avion"
Voordelen: "Absolutely nothing. Bathrooms were dirty upon boarding, crew did not even come around with water more than once, the airline couldn’t resolve even the most simple issues. Terrible experience"
Nadelen: "Any form of customer service, maintenance of bathrooms, ability to resolve travel agent dispute. Change of seats. They were able to do nothing except sorry."
Voordelen: "Le personnel était sympa et disponible"
Nadelen: "Améliorer la qualité des repas"
Voordelen: "Crew was fine. Below Air France better than American airline"
Nadelen: "Had a lo layover in Casablanca (landed at 830 and left at 5) and they lost my bag."
Nadelen: "They let people smoke on the plane and didn't do anything about it which was bizarre."
Voordelen: "Yes , everything was good till I received my bag and it was cut like some one cut it by a harp tool Am really upset & don’t know why I need an explanation about that"
Nadelen: "There was a two hours delay that make all the passengers got worried Second point caring of luggage & my bag was cut & Lots of things are broken inside That’s first to be happened with me on any flight before"
Nadelen: "Fix the damn problem that always occur with this company from loading luggage to boarding"
Nadelen: "The issue is the transit time in Casablanca. The conditions on the place to sleep are catastrophic. No room. You are all in the same room ( mens snd wifes) 30 hours transit. I will never spend night in Casablanca"
Nadelen: "The Business Class seats are the same as Economy. Also the plane boards from the rear so Business Class has to wait to deplane LAST. Waste of $$$ Lost Luggage: Airline failed to get luggage onto connecting flight even though there were 2 hours in between flights."
Voordelen: "Crew was great! extras were great!"
Nadelen: "Food was horrible, bathrooms are horrible"
Voordelen: "Personnel très présent confort des sièges"
Nadelen: "Retard d’une heure avant décollage"
Voordelen: "Royal air Maroc is run by bandits. Travel with them at your own risk."
Nadelen: "See above."
Voordelen: "The crew was really friendly. The Food was good. . I really like it"
Nadelen: "Que je puisse pas perdre mon passeport"
Nadelen: "Que perde pas mon passeport"
Nadelen: "Absolutely zero communication about an 11 hour flight delay. The flight itself was fine but the ground crew was absolutely the worst I've ever dealt with in all my years traveling. Save yourself the stress and pay a little more to fly with someone else."
Nadelen: "Bonjour , J’ai demandé si il y avait des couvertures pour mes enfants. L’hôtesse m’a dit qu’elle allait voir. Elle n’est jamais revenue ni pour me dire qu’il n’y en avait pas ni pour m’en donner! Pas très “PRO” je trouve. L’avion n’était pas propre avec des traces. Le petit dej était mauvais"
Voordelen: "Grand espace pour les jambes"
Voordelen: "Le personnel accueillant"
Nadelen: "Le repas"
Voordelen: "Surclassement en premium"
Nadelen: "Décoller à l heurre."
Voordelen: "Crews very bad if u asking for something. Nobady care of you"
Nadelen: "Everything needs to be better"
Nadelen: "Seats were uncomfortable for anyone tall and they were very hard. Dirty pillow no cover. Food very disappointing."
Nadelen: "J'ai acheter des produits le Stewart mas pas rendu la monnaie 11 € c'est le geste et confiance ,cheveux dans le pain"
Nadelen: "This flight was excellent, but the in the flight from Monrovia to Casablanca the Captain was smoking in the bathroom!!!! That’s insane...."
Nadelen: "Retard, service, l'écran qui ne fonctionne pas"
Voordelen: "Sky-Ram Repas délicieux Personnel accueillant et professionnel"
Nadelen: "Confort siège business"
Voordelen: "Sky-RAM, génial et innovant"
Nadelen: "Pas de possibilité de télécharger son téléphone Confort des sièges en classe business:limite Petit déjeuner : proposer autre chose que beurre et confiture non compatibles avec diète"
Voordelen: "So glad to make our tight connection."
Nadelen: "Rude crew! No vegetarian option."
Voordelen: "Terrible customer service. There was a huge difference between the crew from my trip sep1st ti this time. Crew never bring you something you ask for and they just say yes and you never see them again. I asked for a tea refill and the guy said ok let me check if there is enough to give refill and never got back to me. I asked the other attendant for a cup of water and took over 45min and I had to go ask for it by myself and got the water like if I am receiving gold. I will never go back with Royal sirMoran. I barely understood why people always complain about this company.."
Nadelen: "entrainment, comfort and music."
Voordelen: "La disponibilité du personnel"
Voordelen: "L’accu Chaleureux"
Nadelen: "The flight we originally booked was cancelled."
Nadelen: "Enregistrement extrêmement lent"
Voordelen: "Beaucoup de repas. Personnel beau et gentil"
Nadelen: "Pas d'écran pas de film"
Nadelen: "A l’aller et au retour, si vous avez une place au dela de la rangee 25 vous n’avez pas le choix c’est poisson. Le boeuf ou poulet n’est plus disponible."
Nadelen: "Poor general service. No accommodation. Poor food. Delay flight. Poor customer service."