Amsterdam as a hub is a mess, do not use Amsterdam and KLM as a hub to European cities unless you want to miss your flight.
Our flight was canceled and had to stand in line for 3 hours and 11 minutes to get on a flight to Florence Italy for the same day. They couldn’t get us to Genoa for 36 hours and had to go through Rome no direct flight. We will be contacting customer service for compensation for a hotel stay in Florence and train tickets to reach our destination Genoa Italy.
To charge $39 for a list and found help ticket is extortion—will they find my item for that price?
Overbooked flight of airBaltic, tow hours of delay
Delays. Endless walking at Schiphol, most exits closed. No staff or signs.
Delay due to lack of personnel!
Queue énorme au contrôle et 1h30 de retard pour le départ
Aucun soucis, bon suivi et correspondance dans les temps Nickel
Très bon service. Repas pourrait être amélioré. Personnel agréable. Hygiène respectée. Merci
I love KLM, its very spacious and clean and the landing is always very soft. Great Airline!
Le repas est très ordinaire. Le reste c’est très bien!
Great flight Will go again!
Voordelen: "Salimos a tiempo . El business es muy confortable"
Nadelen: "La comida horrible . No se limpian los baños"
Voordelen: "Newer plane, crew was amazing, seats were adjustable"
Voordelen: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Nadelen: "Not being 1 hour late"
Nadelen: "Travelled business class and was ace experience"
Voordelen: "The friendliness of the crew"
Voordelen: "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Nadelen: "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."
Nadelen: "Late departure. Rush to connect."
Voordelen: "Le vol était ponctuel."
Nadelen: "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."
Nadelen: "There was no wifi on flight"
Voordelen: "My seat"
Nadelen: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Voordelen: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Nadelen: "If I knew how to recline my seat earlier. I did try several times"
Voordelen: "Le vol"
Nadelen: "Clairement le système pour faire notre checkin online est pourri"
Voordelen: "Being fed was amazing and watching free TV was great!"
Nadelen: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Nadelen: "Long haul flight made pleasant by KLM"
Nadelen: "L’intégralité du voyage, pas de repas, retard de bagage"
Voordelen: "Amazing crew"
Nadelen: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Voordelen: "We got to Amsterdam on time"
Nadelen: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Voordelen: "The constant smile conferred by flight attendants through the entire flight."
Nadelen: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Nadelen: "Trouble checking in regarding a visa issue?.. no other trouble at the other airports.."
Voordelen: "Good and friendly services"
Nadelen: "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"
Voordelen: "Very friendly onboard personnel - I really had kind of homy feeling."
Voordelen: "Crew was awesome"
Nadelen: "."
Voordelen: "Great service"
Nadelen: "Very slow service at checkin, was not even available when I arrived at the airport"
Voordelen: "The crew was efficient. Flight left on time. Food and wine served."
Nadelen: "No entertainment."
Voordelen: "Good selection of movies."
Nadelen: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Voordelen: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Nadelen: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Voordelen: "Everything excellent. Comfortable seats in business."
Voordelen: "Able to fly direct to ansterdam"
Nadelen: "Have to lay over on the way back. More expensive than other airlines."
Voordelen: "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."
Voordelen: "Petit avion sans trop de place."
Nadelen: "Connexion un peu trop courte à Amsterdam. Génère du stress."
Voordelen: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Voordelen: "Nothing"
Nadelen: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Nadelen: "Le menu est à améliorer"
Nadelen: "Le menu est à améliorer"
Horaires respectés et bien accueilli
Correspondance ratée à cause du délai trop court fixé par kayak… bravo….
Enregistrement impossible depuis Boston! Pas de N° de siège attribué Plus de place dans l'avion, réclamation, etc... Un calvaire, ce n'est pas sérieux. Nous avons pris un autre avion avec le retard induit
Vol raté par manque d information sur le visa....aucune alerte de votre part.
Retard de vol à vancouver mais egalement à l'aller, de paris à londres et de Londres à vancouver
J'aurais préféré partir à l'heure prévue et non 1heure plus tard
possibilite d avoir des repas pour diabetique
Toujours très compliqué de récupérer ses cartes d'embarquement à l'aéroport et impossible de les prendre en ligne ... Vol très correct, équipage très sympa.
C'est une grosse arnaque cette compagnie. Je n'ai pas pu récupérer mon argent suite la fermeture des frontières.
Check in catastrophic. Over an hour….in Business Class line. Access to one Lounge had a long, moving queue. Access to the other had a shorter queue, but once inside, an even longer queue to get anything to eat or drink. Arrived at Heathrow T5 on-time, but Passport Control is a disgrace; a national embarrassment. Officious stewards, enormous queues, random barriers, non-working e-Gates and so on
Nadelen: "Crew could have reprimanded people not wearing their masks or not covering their noses. The airline could have kept middle seats open to instill more confidence in flying."
Voordelen: "Friendly staff"
Nadelen: "Fly on time"
Voordelen: "We took the offer of putting cabin baggage in hold. Some of those that retained theirs had "oversized" bags that should have been taken from them at the steps of the plane. As this did not happen there were a lot of problems including the problem of opening the lockers"
Nadelen: "Stricter control on cabin bags. The result was that our bags were already on the belt when we got to customs area"
Voordelen: "L'équipage et le personnel embarquement étaient très agréables"
Nadelen: "La file d'attente trop longue lors de l'embarquement, le manque de cadrage de la file d'attente lors de l'embarquement (pas de files bien délimitées), le passage à la sécurité trop long, le retard sur l'horaire de décollage, les gens debout alors que l'avion venait tout juste d'atterrir et que l'avion continuait à rouler, pas de bouteille d'eau offerte alors que l'avion avait beaucoup de retard"
Nadelen: "Honestly nothing needed improvement/ it was a really good experience!"
Voordelen: "."
Nadelen: "Le procédé d’embarquement"
Nadelen: "Pouvoir décharger les boarding pass, le site de BA is not user friendly, heureusement t staff tres ftriendly à l’aeropor"
Nadelen: "Gros retard. Mauvaise communication."
Nadelen: "Presque 2h de retard et aucune explication, pas même un peu d’eau proposée pendant le vol"
Nadelen: "Lufthansa entre Francfort et Birmingham la semaine dernière offre une collation + boisson sur un trajet d'une durée similaire et un tarif équivalent. J'ai donc facilement trouvé ma compagnie favorite pour mes prochains voyages intra Europe"
Voordelen: "Crew and airline was fine"
Nadelen: "Due to the way the flights were booked, even though I flew on the same airline on both legs of my trip they were two separate bookings causing me to wait in line for two hours in Heathrow to get my bags and check back in. I will probably never use kayak / kiwi.com again."
Nadelen: "Une collation gratuite pendant le vol"
Voordelen: "Comfortable new plane, friendly staff."
Nadelen: "Not having over an hour delay followed by buses to disembark resulting in a missed connection."
Voordelen: "la ponctualité, l'accueil"
Nadelen: "pas de boisson ou nourriture offerte"
Voordelen: "Personnel de bord sympathique"
Nadelen: "L’organisation De l’embarquement"
Voordelen: "La place aux jambes, la propreté de l'avion, les hôtesses serviables et souriantes"
Nadelen: "Vol British Airways opéré par American Airlines - Place aux jambes insuffisant, repas médiocre, hôtesses peu souriantes"
Voordelen: "Propreté et état général de l'avion"
Nadelen: "Des hôtesses plus souriantes"
Voordelen: "la gentillesse de l’équip"
Nadelen: "probablement le plus vieil avion que j’ai pris depuis des années. un boeing 747 de plus de 20 ans. sièges en tête bêche , ridicule comme configuration. tablette repas branlante, écran de télévision d’un autre âge. inadmissible pour une business class vu le prix. j’avais une autre image de BA."
Voordelen: "Accueil équipage Il serait bien de proposer au minimum un verre d'eau gratuit !"
Nadelen: "Problème de lecture de passeport au moment retrait billet alors que mis au nom de femme mariée tout comme billet obligeant à passer par comptoir ce qui a entraîné perte de temps et nécessite de courir ensuite mais par contre équipé très bien"
Voordelen: "Ponctualité, souriant, Siege plus confortable qu’a l’aller ^^"
Nadelen: "not ONE single smile !!!!"
Voordelen: "The crew was friendly and professional, and I appreciated their attention to detail even though it was a relatively short flight."
Voordelen: "Les films"
Nadelen: "Le retard qui nous a empêché de prendre toutes nos correspondances suivantes, donc au final arrivée à destination avec 5h de retard"
Voordelen: "La sympathie de l'équipage"
Nadelen: "Pas de proposition claire pour un encas, c'était l'heure du petit déjeuner."
Voordelen: "Embarquement rapide"
Nadelen: "Pas un verre d'eau de servi, même pour mon enfant."
Voordelen: "Une fois à bord, confortable et efficace"
Nadelen: "Retard de 30min maos ce sont les aléas de l'aérien..."
Voordelen: "Les films bien diversifiés et nombreux en français"
Nadelen: "Un peu trop collés aux autres passagers. Nourriture vraiment pas bonne."
Nadelen: "Le retard plus long que la durée du vol. Manque d'explication et absence de geste commerciale ne serait-ce qu'une collation vu l'heure (départ à 23h30 au lieu de 21h15)."
Nadelen: "Entertainment totally outdated ! Unresponsive screen"
Nadelen: "British Airways ne sert plus de snack... plus ça va moins ya de services! pas de petites économies, décevant vraiment... plus de différence avec les low cost"
Voordelen: "Staff and food"
Nadelen: "TSA lack of checking my suitcase in a timely manner caused us to lose our connecting flight to <madrid. <our flight was late 20 minutes and sat in tarmac another 15 minutes before pulling in to gate. This limited the amount of time to get to train, get on a bus, as the first bus was full, so we had to wait another 10 minutes, etc. <heathrow has terrible navigational system of transportation to move customers through the airport. We missed our connecting flight. The TSA purposefully and maliciously laughed at their ability to control myu suitcase and not check it so delaying my departure and missing my connecting flight."
Voordelen: "Horaires respectés"
Nadelen: "Compagnie largement subventionné par le gouvernement britannique pourrait se fendre d'un thé gratuit au moins. Assez honteux"
Voordelen: "Bagages inclus et personnels sympathique et serviable"
Nadelen: "Tout est payant en supplément, aucun divertissement dans l’avion même pas un écran générale ou de la musique. Même les places sont payantes si vous voulez les choisir avant le check-in"
Voordelen: "la ponctualité, la propreté, le confort de l'avion, un vol sans problème"
Nadelen: "j'aurai aimé avoir la traduction en français car je n'ai rien compris"
Voordelen: "New plane and boarding was a breeze."
Nadelen: "Had to pay for any food and drinks. No entertainment but very short flight."
Voordelen: "It's a non-stop from Austin to Heathrow. Flight attendants were helpful and professional. Flight was on time."
Nadelen: "This 747 should be refurbished or retired. I've traveled this flight on 777s and newer 747s. This plane was an embarassment."
Voordelen: "Friendly and helpful cabin crew, even on this short flight. I liked the fact that the Captain stood outside the flight deck to say goodbye to the passengers. A nice touch."
Short flight. Got in, got out. Not much more to say. Job done.
If the crew were more polite would be better.
Vol annulé au dernier moment prevenu 2h avant. Aucun guichet de la compagnie sur place. Et pas de solution de rechange avant 48h. Je suis coincé a Nice en attendant le nouveau vol
Service aux petits soins de la part de l’équipe Aer Nostrum / Iberia
Équipe Iberia /Aer Nostrum au top, tant pour l’embarquement que dans l’avion ! Vivement le trajet de retour !!
La nourriture est de pire en pire.
La nourriture est de pire en pire
Encore une extrêmement mauvaise expérience avec cette compagnie. Notre premier vol à eu du retard, alors qu'une personne de notre groupe a couru à l'enregistrement pour leur demander d'attendre quelques minutes supplémentaire, ils ont préféré se moquer de nous, aucun employé d'Ibéria n'a eu l'intention de nous aider, tous à se refiler la patate chaude et à nous dire qu'il ne pouvait rien faire, un service client déplorable avec des gens absolument odieux avec leurs clients, une vraie honte
C’était incroyable mauvais la qualité du service était déplorable
Retard des bagages à l'aller, merci les vacances , obligé de tout racheté et sinon c'est pas marrant, pas de bagages nonplus au retour. Vive Ibéria
The staff was very unfriendly to clients and arrogant. Just telling, what is not possible during the flight and seemed to be sressed all the time.
Je n’ai pas pus prendre le vol à cause d’un retard à la correspondance !!!
Mon écran fonctionnait mal!
L'accueil dans cet aéroport est vraiment à refaire depuis le début. En même temps c'est Paris, mauvaise humeur et sourire absent. Le service à la française. Avion incomfortable, pas de bon choix niveau gastronomique. Si non très bon staff de la compagnie.
The flight was cancelled. Is unacceptable. We want to pass a good moment during our trip. But because of you we have galeried during more 1 day.
- Pas de distribution d'écouteurs ne permettant de fait pas d'utiliser les écrans pour regarder un film pendant ces 9h de vol - Repas très médiocres et petits
The flight attendants were very rude.
Trop d’attente et retard du vol !!!
Nous avons apprécié la gentillesse et la compréhension du personnel de bord. Par contre nous n’avons pas du tout apprécié le fait que nous avions réservé un vol IBERIA et que lors de l embarquement nous avions apeurés que nous allions voler avec une compagnie low-cost cost LEVEL , Information qui à aucun moment nous a été donnée lors de la réservation, information qui ne figure absolument pas sur nos billets. Et qui a pour conséquence qu il nous a été demandé de payer les couvertures, les écouteurs, les repas et les boissons, ce qui est inadmissible sur un vol long courrier affrété en principe par une compagnie nationale ! Je n’ai jamais vu ça, il me paraît inconcevable de ne pas proposer de restauration incluse sur un vol de 11h50 ! Pourriez-vous répondre à cette réclamation, ou me dire à qui la transmettre ? Merci par avance de votre réponse. Cordialement .
Que des explications soient donne en français
Une veritable catastrophe, 2h de retard au debut du vol pour un probleme de porte d’embarquement, nous avons donc raté notre correspondance a Madrid pour Lima, 500€ de frais de modification de billet encouru, un fiasco
Tout était bien organisé.. pour moi rien à dire !! Je le referais avec plaisir !😃
Amélioration du balayage du regard de l’ hôtesse. Visionner d’ un seul coup .. le port du masque et la fermeture de la ceinture. Cela m’ aurait évité d’ être réveillée 2 fois !!
Terriblement froid dans l’avion, restauration mauvaise, équipage pas très sympathique. Écouteurs qui font très mal aux oreilles avec un son déplorable
Mal installé sièges inconfortables, écouteurs bas de gamme qui font mal aux oreilles, le son des écouteurs terribles. La restauration dégoûtante. Et terriblement froid dans l’avion malgré la couverture donnée alors que j’étais habillée chaudement.
Food service from Madrid to Chicago was exceptionally good. Unfortunately food service when we left from Chicago to Madrid was poor. Huge difference in catering services.
Half hour late but is ok!!
Il est anormal de ne rien avoir à manger / boire lorsqu on a payé 250e un vol de 1h15.
Ne concerne pas forcément Ibéria mais plutot ADP Orly : Le débarquement à pris 30 minutes faute de bus de liaisons entre l'avion et l'aéroport. Le déchargement des bagages a pris environ 1 heure (atterrissage à 18h22, récupération des bagages sur le tapis à 18h29. C'est beaucoup trop long (presque autant que le vol Madrid-Paris).
Le personnel de bord ne se montre pas très professionnel : discussions bruyantes entre steward et hotesse sans tenir compte des passagers, remarques douteuses sur les passagers qui ne parlent ni Anglais ni Espagnol. Un minimum de respect des passagers et de discrétion serait un plus.
La gestion de la sortie des passagers de l’avion. Il doit bien exister un mode de fluidité du processus.
Les annonces sont pas aussi en français
Tout était très bien seul l’amabilité des hôtesses laissait à désirer
Theres one guy.... Near to me that I think he has COVID. He has been cough all the trip. Seat 24 A
Amelioration des assistantes de vols. Extrement desagreables.
J’ai acheté l’embarquement prioritaire mais pas pu en profiter
Left my luggage behind. Flight attendants were extremely rude. Got charged twice for my ticket and still no refund. Worst airline i’ve ever flew with.
The flight was hours late and caused me to miss my connection to Boston. Iberia was slow to fix things at the airport and ended sending me to a low-budget hotel. This was a bad experience overall and I will likely discontinue using Kayak again going forward.
Nadelen: "C’est la première fois que nous prenons Iberia et nous avons été très déçus. Personnel extrêmement désagréable. Première fois que je vois tout un équipage aussi peu professionnel, indélicat et qui ne passe pas en dehors des repas. Le repas a été servi et le débarrassage 5 min après. Pas de nettoyage des toilettes pendant les 12heures de vol. Les hôtesses étaient trop occupées à papoter à l’arrière de l’avion. En tant de covid c’est inadmissible. Je ne recommande pas cette compagnie et ne la prendrais plus jamais !"
Voordelen: "Crew was nice"
Nadelen: "Very little room amongst the seats. Tiny armrests and little room to move in your seat without disturbing the neighbor. No entertainment"
Voordelen: "The crew was very friendly and welcoming"
Nadelen: "The boarding process was pretty terrible and disorganized"
Voordelen: "Buena comida a bordo y peliculas de entretenimiento."
Nadelen: "Asientos incómodos oara un viaje de 10 horas."
Nadelen: "Tout sauf le repas très mauvais des boîtes de conserves. C'est de la rigolade. Très déçu du repas vraiment."
Voordelen: "The crew in my area were very helpful. The young guy next to me passed on the dinner choices. The crew member came back and asked if he would like some pretzels, etc. which I thought was very nice. They were very friendly."
Nadelen: "Just a suggestion that the ear jacks for the entertainment be passed out earlier. Luckily I brought my own but my neighbors on both sides had a long wait until they were passed out."
Voordelen: "I paid the $29 for an aisle seat and wasn’t disappointed. It was a pleasant flight."
Nadelen: "Hanging flown on several wide bodied aircraft, it’s been my experience that the A330 has a much better coach experience than the 777 aircraft models. For me, it’s a matter of legroom). Fortunately, I didn’t have anyone next to me on the flight and was able to spread out a bit (I’m 6’5”!!) My only other complaint was that while this was booked as an Iberia flight, the flights were all serviced by American Airlines. Check-in, seat selection were all handled by American. It was a little confusing in the online check-in process, because for months, the AA app wouldn’t recognize anything but the return legs of the trip using the record locator provided by Expedia."
Voordelen: "On time!!!"
Nadelen: "Long walk to our gate."
I have loved the flight, very professional and caring staff.
I was in flights from sap paulo <-> Madrid, the last one 11/15/21, That takes around 10:30 hour. Can you imagine that is served only a POOR meal after one hour of flight and nothing more??? We don’t have any service (besides in the morning a payed kart) or crew working in anything more than masks control. You need to pay for water / coffee is reasonable ? Even if you consider as low cost flights that you payed around U$ 700, courtesy and education should be showed by crew, things that Air Europe should learn to their employees on the airplane, a very rude people!!! It was not with me, but a complain for a lot people around. I have never been treated Like this before. Air Europa your journey will be short walking in this road. I, a constant traveler, will never more flight with you. I don’t need this kind of services!
Embarquement à Malaga à 16h50 au lieu de 15h35. Arrivée à Palma de Majorque à 18h20 pour une correspondance à 18h15. Nous avons donc logiquement manqué notre correspondance en direction de Marseille. AirEuropa nous a laissé sans solutions dans Majorque. INADMISSIBLE
Voordelen: "Très bon service (avantages Sky Team): excellent check-in et personnel à bord. Tout le parcours a l’aéroport était parfait: enregistrement, embarquement, livraison bagages). Cabine business agréable."
Nadelen: "Malgré la crise sanitaire, une bouteille d’eau à bord aurait été un plus."
Voordelen: "Très bon personnel de bord, check-in et embarquement très rapides!"
Voordelen: "Great crwe and Nice seat"
Nadelen: "There was not enough include meals and drinks"
Voordelen: "Departed on time, nice entertainment"
Nadelen: "Food could have been better, for such a long trip beverages service was scarce"
Voordelen: "I loved the crew members, always willing to help great energy through out the flight."
Nadelen: "Food choices, up to date movies and inexpensive luggage’s"
Voordelen: "Friendly crew"
Voordelen: "It 3 years ago. Why would you ask now?"
Voordelen: "The crew was bilingual and very friendly."
Nadelen: "The TVs did not work. The sandwiches we had for breakfast were underwhelming, especially after having a 4.5 hour delay prior to boarding"
Voordelen: "Crew was great"
Nadelen: "The plane had a technical difficulty with the emergency exit making us feel so uncomfortable and nervous we left the aircraft and had to buy tickets to another flight later"
Voordelen: "Timing parfait"
Nadelen: "Une collation offerte"
Nadelen: "L’embarquement n’etaIt pas au contact. Les pochettes du dossier des sièges n’avaient pas été nettoyées des déchets des précédents voyageurs. Peu d’espAce au niveau des sièges."
Voordelen: "Bonne compagnie aérienne, qui se diferencie des low-cost. Espace entre les sièges plus grand que les autres compagnies"
Voordelen: "Vuelo directo"
Nadelen: "Todo pago adentro, no me dieron ni agua. No hay entretenimiento a bordo, es un avión viejito"
Voordelen: "The price!"
Nadelen: "Never on time!"
Nadelen: "didn't like the food at all!"
Nadelen: "This is a complaint regarding a luggage that was not included in my fare ticket. I was not informed from your company Kayak that the luggage was not included in the price. I had to pay extra money on top of the fare ticket of $150 for just one luggage just because was not mention on the fare ticket. Please give me an explanation of your policy in regard, and please advice people in regard of what I just mention otherwise I think your company tricks people without mentioning clearly that suitcases are not included to lower prices"
Voordelen: "Rien. Kayak, orbitz et air Europa font tous trois preuve de désinformation à l'égard de leurs clients !"
Nadelen: "Normalement, les vols long courriers offrent toujours des bagages en soute. Apparemment ce n'est pas le cas de air Europa. Cependant, cette information n'a été clair nulle part. J'ai dû payer taxe de 150$ à l'aéroport pour cette malhonnêteté. Exactement la même remarque concernant la nourriture. Il n'y eu aucun moment durant la réservation où l'on a pu choisir notre régime alimentaire. Étant végétarien j ai recu un plat avec viande. Le staff m'a dit qu'il fallait appeler la compagnie auparavant, comment le deviner ? De plus, le petit dejeuner était composé de un ridicule sandwich jambon fromage. J'ai demandé pour changer et dit que du jambon au petit déjeuner n'était pas nécessaire mais on m'a répondu avec insolence que c'était un petit déjeuner "normal"! Le service avant même l'embarquement était médiocre et désagréable. A bord, le staff parlaient quasiment exclusivement en espagnol alors que le vol venait du Brésil. A bord, on nous informe sur pour pouvoir regarder des films, il faut télécharger une application car il n'y a pas d'écran disponible. Une fois a bord les réseaux ne fonctionnent généralement pas! Alors le staff propose un iPad a 10€ ?? C'est une action plus que malhonnête!! Informez vos clients à l'avance."
Nadelen: "The flight was 20 minutes late boarding us, and the plane took off over an hour later than expected. The boarding gate was so close to the other two next to it, that were also boarding at the same time, it was impossible to hear what was being said and know what was going on. the crew also lost my luggage on the flight from Madrid to Valencia and I have still not received it"
Nadelen: "There was a 2 hours delay that caused me to miss my other flights, without any compensation or at least apology"
Voordelen: "I got to my destination safely."
Nadelen: "My plane took off 45 minutes late and no one told the passengers (in English at least) why we were leaving so late (and I still don't know). After about 20 minutes of waiting for takeoff, I pressed the button to ask a flight attendant why we were leaving so late but no one would come up to me, so I had to flag a flight attendant down when she walked by and she only stayed long enough for me to ask her when we were leaving. I also wanted to buy a snack on the plane and the same flight attendant who had answered my question before snapped at me about using a credit card when I accidentally gave her my debit card. Normally, I'm not one to complain about these types of things and this situation definitely could have been much worse, but I think it's important that any delays are communicated to passengers."
Voordelen: "Cartoons on tv (for kids)"
Nadelen: "the plane is too tight"
Voordelen: "The punctuality"
Nadelen: "Food"
Voordelen: "Had to work my tale off to find aireuropa they told me I got switched to ibeira Took the train to another term I,so ask me when I actually take the flight I can give better feedback"
Voordelen: "A vrai dire pas grand chose, une des pires expérience de ma vie en therme de vol"
Nadelen: "- Personnel pas souriant du tout et pas de service (il faut aller se servir de l'eau au fond de l'avion) - Retard systématique - Le personnel nous refuse le service d'autre boisson que de l'eau - Aucune information en anglais - L'hôtesse s'endort avant l'atterrissage à Zurich et fait sont contrôle en courant et sauvagement"
Voordelen: "A vrai dire pas grand chose, une des pires expérience de ma vie en therme de vol"
Nadelen: "- Pas d'écran sur un long vol - Personnel pas souriant du tout et pas de service (il faut aller se servir de l'eau au fond de l'avion) - Retard systématique - Le personnel nous refuse le service d'autre boisson que de l'eau - Aucune information en anglais"
Nadelen: "Food was terrible Boarding was late"
Nadelen: "The company offers onboard entertainment but we have to pay extra for the headphones, ridiculous ! Just add $3 to the flight tickets but don't charge us money for stupid made in China headphones for God's sake ! Next time British Airways or Air France for me no more Air Europa. Moreover: In Madrid just before boarding to Miami, a guy from Air Euopa asked me some questions regarding my stay in the U.S.. That is NOT his business ! "How long are you going to stay in the U.S." ? This is NOT his business ! His job is to check if my passport is OK with my boarding pass, that's all ! Abuse of power or he has no clue what he was doing."
Nadelen: "Next time Air France of British Airways. No more Air Europa."
Voordelen: "Plane left on time. The food was good."
Voordelen: "Le premier vol"
Nadelen: "Le deuxième vol"
Voordelen: "Cost effective, easy to access airport."
Nadelen: "Boarding should be streamlined, by groups, in an efficient manner. Currently, every passenger crowds the terminal in an attempt to be first."
Voordelen: "The crew was professional."
Nadelen: "The boarding process was highly disorganized: all travelers line up at the gate and attempt to cram their way onto the plane regardless of whether this behavior delays the flight."
Voordelen: "I think that good service of a plane should not be paid to watch movies and very uncomfortable watching movie on the phone screen. The WIFI is very expensive and the food looks like hospital"
Nadelen: "I wish all of the above to improve"
Nadelen: "Entertainment selection limited"
Nadelen: "Plane was not as modern as it could be."
Nadelen: "Retard 1h40!!!!!"
Voordelen: "Confort Équipage au top"
Nadelen: "Absence de divertissement Repas ou boisson payante Embarquement en retard"
Voordelen: "Équipage sympa"
Nadelen: "La nourriture Système de divertissement qui ne Marche pas Confort pas top Embarquement en retard"
Nadelen: "The plains are old and uncomfortable, very little space in between seats. The food wasn't good"
Voordelen: "Smooth, quiet overnight flight with few interruptions."
Nadelen: "Air Europa app let me down, generating boarding passes that didn't work at security. Sent unexpectedly to counter by passport agent."
Voordelen: "Smooth flight and courteous attendants."
Nadelen: "They told me 30 euros to check bag and then charged me 60, not fair."
Nadelen: "Flight attendants were not kimd, aircraft smell bad bad odor everywhere, a/c not cool, in general Was bad experience"
Nadelen: "only food and water for purchasing no entretainment."
Voordelen: "Equipment and crew on both Paris to Madrid and Madrid to Miami were good. On time and as pleasant as economy air travel today can be. No food or entertainment to rate on Paris -Madrid leg."
Nadelen: "Distance between landing gate in Madrid and departure gate too long. (Sign says 31 minutes walking time!) Also very long distance between landing gate and luggage claim in Miami - I don't know what passengers who can't walk well do."
Nadelen: "the transfer took 30 minutes - why land in the most distant place in the airport to transfer to next flight. get your logistics together."
Voordelen: "Friendly staff, clean airplane, entertainment options, etc."
Nadelen: "There were no vegetarian options for me to choose from on the flight and it seemed like not many options for others with different types of dietary restrictions."
Voordelen: "The flight attendants were the differnce. Very friendly and make the experience more confortable"
Nadelen: "Dont have tv"
Delayed flight. Wasn’t happy. Luton airport passport queues were very long.
Delai 2h Montpellier - London Delai 1h London - Dublin
Easy jet were delayed, only they didn't tell the airport and advised passengers to arrive early to avoid queues in security. They didn't ask any staff to be available at the gate, at the advertised gate opening or closing time. Passengers were left frustrated, with no information. Easy jet left us for hours, then 2 ladies turned up and issued 'vouchers' for euro 4.50. As one passenger noted, three quarters of a sandwich worth. As we had already passed into the gate area only the sports bar was open and the seating limited and uncomfortable. Easy jet now declare it was an unforeseen and uncontrollable event. However, flight radar, shows that this happens more than once every week on this route, so it is clearly a scheduling issue with this, their flights. Had easy jet actually informed the airport and passengers, we personally could have remained in the lounge, and the passengers would have had the choice to remain outside the airport or in the bigger and more diverse shopping area. They stress that gate closing times are not affected by delays. Even those of 4 hours plus and yet some passengers did not turn up until gone 23.00 and were permitted to pass border control and board the flight. It felt like one rule for some and another rule for others. I usually love easy jet, as it is easy. This time I sat in an airport for 7 hours! With my young son and easy jet didn't even offer any apology nor send staff down to inform us. Failed jet this time. Top tip, flight radar will tell you everything easyJet doesn't feel they need to tell you.
Pour l’alimentation et l’animation, pas de repas, ni de film, donc non évaluable Le reste tout super
Great service and really nice staff that made being late and no fresh food on board really ok. Well done easy jet
Really efficient, no lines at the checkin, no security line. Overall really efficient! The flight was delayed at we were kept well informed by EasyJet
Mes parents ont eu recours à l'assistance fauteuil, Mal pris en charge A Lisbonne ils sont restés plus de trente minutes dans l'avion puis récupérer et fait la moitié de l'aéroport à pied 🤬😡83 ans et 85 ans
Vol en retard Changements de porte (2 fois) Affichage du vol en retard alors que non (sur application aussi) Service minimum et chaotique
Retard ce qui peu arrivé mais je suis un habituer et j apprécie la compagnie mais cette avion ne laisser vraiment aucune place ce qui rend le vol très inconfortable
Bon voyage, sécurité, contant
Nadelen: "It is very uncomfortable to fly 5 hours on a seat without the possibility to lean back. The fixed back of the seat might be acceptable on short flights, but not on a 5 hours flight."
Voordelen: "Pour une fois ils étaient à l’heure"
Nadelen: "Confort des sièges, et lors de l’embarquement c’était très fouillis"
Voordelen: "There were major challenges on the day. 1. The French Air traffic officers were on strike. 2. A passenger became ill after boarding and had to be disembarked along with his luggage which had previously been loaded, 3. Another passenger became ill requiring paramedic attention while we waited for a lengthy period before getting permission to take off. All these contributed to delays for which the airline and crew had no responsibility. They did their best to keep us informed of progress but once we took off, much of the lost time was recovered in the air. The flight itself was fairly smooth and uneventful. Thank God."
Nadelen: "Nothing."
Voordelen: "Flight was pretty smooth"
Nadelen: "Seats allocated"
Nadelen: "Made us run from one end of the airport to the opposite end, because they said they had ‘operational difficulties’, causing them to switch gates between two flights. Total baloney, and completely avoidable."
Voordelen: "Nothing really."
Nadelen: "On time boarding, better communication, better amenities. Cheap airline. You get what you pay for."
Voordelen: "Rien"
Nadelen: "Avoir le vol sans retard"
Voordelen: "Cheap fare for this short flight. New planes, seats while thin still offer acceptable comfort."
Nadelen: "Very long walk to the farthest end of terminal for gate and have to walk up the stairs to board plane on the tarmac. Not a single human being to help check in or tag luggage for drop off. Everything’s self service. The check in/luggage drop off counter difficult to find."
Voordelen: "nearly on time ( 5 mins)"
Nadelen: "too many "stops" in the boarding process, even when you have "speedy boarding" - check in at gate - waiting till door opens to go outside in lane - waiting at the end of the lane till boarding commences..."
Nadelen: "London train cancellations made us late to check in--35 minutes before departure. Easy Jet requires check-in no later than 40 minutes before departure. We were denied boarding and no refund for our two tickets."
Voordelen: "flight left close enough to onetime to arrive onetime, flight was smooth"
Nadelen: "Que l'avion décolle à l'heure !"
Voordelen: "Le pilote très aimable"
Nadelen: "Le retard"
Voordelen: "The crew were super friendly and could not be more helpful. It was a 2/3rds full flight, so no squabbles over baggage."
Nadelen: "I pay for easyJet Plus and it should mean my bag comes up first, but it was one of the last."
Nadelen: "Malgré l'option speedy boarding l'embarquement est chaotique. Le personnel ne fait pas respecter les priorités et les files. Pas d'information sur les conditions d'embarquement malgré l'heure de retard"
Nadelen: "le personnel de bord fait des remarques en aparté machiste."
Nadelen: "Énormément de retard et pas d’explication"
Voordelen: "RAS"
Nadelen: "Information du changement de porte d'embarquement n'a pas été communiquée sur l'application mobile."
Voordelen: "Les hotesses d accueil pour l embarquement était raciste à bruxelles"
Nadelen: "Des hôtesses dignes de porter les tenues de easyJet comme à Genève"
Voordelen: "Je n’ai pas pu embarquer à cause du retard de votre vol J’ai payé et je n’ai pas pu embarquer car je ne m’étais pas enregistré à temps sois disant alors qu’il restait encore 2h avant le décollage Inadmissible de laissé les gens comme ça sans solutions alors que c’est de votre faute jenparlerai"
Voordelen: "Staff was pleasant and helpful, it was a short flight but overall was very good"
Nadelen: "It was just enough, May be a magazine that tell you more about things to do in Cities you are flying to would help. Don’t compromise on information. All was great."
Voordelen: "No wait at the boarding gate. Punctual departure. 20 mins early landing. Luggage ready for immediate collection on baggage carousel."
Nadelen: "Seat pitch could have been larger but wasn't too cramped."
Nadelen: "Tall people suffer in any seat but the exit seat. Delayed flights are never enjoyable"
Voordelen: "Easy to check in and board. Good service, from good staff polite and helpful."
Nadelen: "More comfortable seats !"
Nadelen: "Notre vol a eu plus de 30 mn de retard et nous avons loupé la navette de l’hotel Qui nous attendait. Il était trop tard pour faire l’éregistrement A l’hotel Et nous avons dû passer la nuit dehors ( nuit payée en avance que nous avons perdu)"
Voordelen: "Easy ticketing and check-in, boarding was quick and efficient, flight arrived earlier"
Nadelen: "Seat a bit cramped and it was a bit hot on-flight"
Nadelen: "Devoir donner mon bagage à main au départ et ensuite devoir attendre 30 min à l'arrivée pour le récupérer."
Voordelen: "Fast flight"
Nadelen: "Standing around 30 minutes in gate before boarding."
Voordelen: "rien"
Nadelen: "retard de plus d'une heure chauffage trop fort inconfort des sieges etc..."
Voordelen: "My bag was added to the hold with no extra cost The crew was really polite and kind"
Nadelen: "The flight was delayed about half and hour. The plane was dirty, remainings of food on the floor from previous flights."
Voordelen: "I don't recall liking much of anything."
Nadelen: "The dispassion & lack of hospitality by the staff. The lack of process & order of queing to check in. The lack of leadership & ownership of taking care of customers. The livestock-like movement of checking in...standing & waiting on the bus to proceed toward the plane. The standing & waiting on the bus to deboard the bus to board the plane. The standing & waiting on the bus to wait for the bus to proceed to the terminal after landing. The standing & waiting on the bus to deboard the bus to proceed to baggage claim. The extra long wait to receive the luggage at baggage claim. The leadership of the company needs to either decide to fix this or find other work. Everything stated above is a reflection of leadership not taking ownership."
Voordelen: "Seats were as expected. Staff were friendly. Food was alright, but not much choice for gluten free! First officer explained the route we were taking home, which I find interesting and not all airlines do this now. Might have been nice to be told a little more at points on the way home. Smooth flight and landing, and ahead of schedule too! Luggage reclaim was quick too."
Nadelen: "The queue at check in was ridiculous! 1 lady serving with another for priority only. We stood in the queue for well over an hour and a half, which meant we almost had to literally run to board the plane! Not as relaxing as we'd hoped, especially as we arrived 20 minutes before the check in opened!"
Nadelen: "Just not good enough for business travel. Stick to ahipping holiday makers who have a bit more flexibility on schedules!!"
Voordelen: "Only crew was good, everything else was horrible"
Nadelen: "Dirty plain, delay"
Voordelen: "Easyjet est une super compagnie"
Nadelen: "Une heure de retard cause reconnaissance d’un bagage surnuméraire"
Nadelen: "Retard changement 3 fois de porte d’embarquement aucune expliquation sieges trop serrés lumiere allumée tout le vol alors que ćetait un vol de nuit bagage cabine mis en soutz Le service s’est vraiment dégradé"
Voordelen: "Prix"
Nadelen: "Le retard"
Nadelen: "L’equipage au sol et à bord Le retard de près de 2 heures Équipage peu aimable. Très mauvaise expérience avec cette compagnie que je vais éviter à tout prix"
Voordelen: "Good communication; well organised"
Nadelen: "What else? The seats, duh..."
