Équipage très serviable mais système vidéo hors service empêchant le visionnage de films sur le trajet retour. Bonne expérience malgré cela
L’organisation pour l’embarquement afin que les passagers soient équitables en nombre de bagages à main autorisés en effet le dernier groupe embarqué n’avait pas le droit d’embarquer avec son bagage à main alors que les précédents voyageurs ont embarqué avec plus de 2 ou 3 bagages cabine ceci est inequitable et irrespectueux L’équipage devrait faire respecter le nombre de bagage cabine par personne
The check in was a joke. Not enough staff and all were confused by EVERY person that stepped up to their counter. Boarding was the same. Chaotic.
Bonjour, Comme à l'aller, impossible de réserver un siège sur l'appli donc inconfortable. Sinon, vol très sympa en Premium économy.
Le confort des sièges en premium economy. Le vol très bien géré par le PNC. Seul problème, impossible de choisir le siège sur l'appli .
L accueil , le service, la restauration tout!! au top!!!
No suggestions....British Airways was the flight operator - I only purchased the ticket through Finnair. The price was good and everything about British Airways was excellent.
support vidéos et des services en panne. pas de solution proposée par l'équipage. équipage désagréable.
Le gros point noir : quand on fait le check in en ligne, les places sont attribuées de façon aléatoire de façon à ce qu'une même famille soit séparée afin de faire payer très cher le placement si on veut être regroupé. Et ce, avec énormément de places disponibles à côté. Nous étions 3 ,il y avait plein de places à côté mais il fallait payer pr les avoir ce que nous n'avons pas fait.Nous avons donc ete séparés .scandaleux !!!
I’m a bigger guy and I had wiggle room and could fully stretch my legs in economy plus. We were very happy with this flight.
Ice cream, seat comfort economy plus, plane 787, Could be better if we are able to pick seats online.
Ponctualité du vol mais embarquement très long à Helsinki
La réservation du vol est à revoir, après avoir acheter le billet d’avion pour Helsinki, il n’est plus possible de prendre le bus directement de l’aéroport pour aller à Tampere, c’est très frustrant
1h30 de retard ! Pas besoin de commentaire.
Vol assuré par American Airlines, tout s’est très bien passé, rien à redire
Le vol était à l’heure, le personnel a l’escale était très accueillant, durant le vol le personnel à bord était à l’écoute et très serviable souriant, tout s’est très bien passé merci
Notre fils est très grand et la procédure d'enregistrement des places n'est pas toujours facile pour obtenir un siège adéquat quand on voyage en économique .
Check in was a disaster. We had to check in to each leg separately - and had to figure that out on our own. Buying a FinnAir marketed flight created a nightmare.
Notre valise n'est pas arrivée à Brest. Elle est partie à Biarritz. Nous l'attendons. Cordialement
Impossibilité de s enregistrer en ligne Surbooking Pas de place attribuée Personnel au comptoir désagréable
Enregistrement désastreux à l’aéroport, une heure et demie d’attente, seulement 2 guichets ouverts, des gens avaient peur de rater leur vol.
Best flight I’ve ever been on!!
Very nice experience with Finnair, especially transatlantic flights. Professional crew, excellent service, scheduled on time, headache free environment, very clean and looks like new airplane. Only positive emotions. However, the aircrafts on domestic or short range flights look outdated, and definitely there is room for service improvement.
Nadelen: "The passenger sitting next to me smelled REALLY bad. Like he hadn't washed himself in weeks. Other passengers around me got a whiff too and also reacted the same. I asked the main crew member from my aisle for a seat change but he came back 10 mins later saying there was nothing else available. Later when I was walking around to stretch my legs, I saw there were AT LEAST 10 seats open in the next cabin. Why lie? The entertainment system touch-screen was not working properly and the headphones kept falling out of my ear."
Voordelen: "Good"
Nadelen: "Repas gratuit"
Nadelen: "Service very cold and rare to find. For some reason finnair doesn’t announce boarding"
Voordelen: "A350, very comfortable and quiet. Good crew and pleasant flight"
Nadelen: "cabin temperature was a bit too high through the night."
Voordelen: "Fell asleep and didn’t even realise. Finnair is very friendly and the staff are super nice. I was very thirsty and asked for two cups of water instead of one and the lady was not hesitant to give me two cups in quick succession. Very good air company"
Nadelen: "Nothing really too bad, you get what you expected. May of been nice to have a free sandwich as it’s a non stop flight - this is because Lufthansa has one stopover and offers a free sandwich and drink."
Voordelen: "Economy size seats fitted in Business Class and so much wastage of space around seats, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi movie. Poor."
Nadelen: "Economy size seats fitted in Business Class and so much wastage of space around seats, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi language. Poor."
Voordelen: "Crew was ok, But seats so tight, Economy size seats fitted in Business Class and so much wastage of space around seat, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi movie. Poor."
Nadelen: "Economy size seats fitted in Business Class and so much wastage of space around seat, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi, Please learn from Qatar Airways."
Nadelen: "2 н in plane, then tecnicans search and fix problems"
Voordelen: "Simple morning flight. Not at all full. Left on time, arrived early. Plane was new. Crew was happy. What more does one need? They were beta testing a new WiFi service. Free, but not yet ready for prime time."
Voordelen: "Friendly crew. On time. Clean. Comfortable."
Nadelen: "All was fine."
Voordelen: "Respect des horaires, gentillesse du personnel"
Voordelen: "Très bien. Bon accueil et à l'heure."
Voordelen: "Clean and comfortable seating"
Nadelen: "50 minutes delay. Food tasted funny like old leftovers."
Voordelen: "Friendly attendants who made the flight very pleasant with their smiles and their service"
Nadelen: "Aging interior and seats of plane were not good at all."
Voordelen: "Airplane was nice."
Nadelen: "I paid $90 for economy comfort for my flight and did not get an economy comfort seat. I am very disappointed with Finnair in this. They will not refund my money at the airport and now I need to go through their home office for a refund. It was bad enough not having any extra leg room on a red eye when you are over 6 feet tall but now I have to jump through hoops to get my money back."
Voordelen: "Selection of many movie choices"
Nadelen: "Late. Late. Always late !! Because there is always delay , missed connecting flight obviously never wait."
Voordelen: "Le service. Et le confort"
Nadelen: "I don't live in Riga and had pick up scheduled in Rigas airport to take me home to Telsiai, Lithuania. Because flight was delayed and I had to fly to Talin and then to RigaI I arrived at 10pm plus took me another 30min to figure out what happened with my luggage. I am still in Riga waiting for the morning to schedule another ride home. Very long , inconvenient trip ;-("
Voordelen: "World best airline since my last flight to Hong Kong. New aircraft with the most confortable and complete flight experience I had in years in economy class. Seat confort, movie selection and quality of the screen, food quality, boarding speed, cabine pressure, all was immaculate."
Nadelen: "They promised an upgrade to premium economy and then they didn't follow through, they lied when they said that row 30 was premium economy, all this felt very very weird. Jacqueline the flight attendant recognised the problem and gave us premium headphones to make up for the error."
Voordelen: "Very simple but reliable and confortable flight. We got clear instructions to get to the next terminal"
Nadelen: "We took off late and arrived even later so we had to run to get to the next plane"
language selection was very limited, more languages should be added to movie selection. food was okay but I was served a "chicken sandwich" that had other meat inside which was not disclosed to me or others The vegetarian selection was also very limited, practically all meals included dairy such as feta cheese or butter
Everything could have been better, from boarding to the final destination. The plane was at the gate in LAX for hours, but the boarding was delayed by almost two hours. During the flight to Warsaw the crew was mean and impolite all along. Because the flight took off with two hours delay, we lost the connection in Warsaw. When we asked for accommodation at the transfer desk, the lady over there was very mean, and lied to us saying no accommodation can be made because there are no available hotels due to a major festival in the city. That was totally not true, the receptionist at the hotel confirmed that no festival was in the city that week/weekend. Very disappointed about the LOT experience, we have major concerns for the returning flights. We’ll never use LOT again!
Nadelen: "Everything is good! But the monitor on back not working very well lot of brakes when you watch a movie or listen music!"
Nadelen: "somebody lost my bag with ski boots, never again with polish air lines,NEVER AGAIN!!!!!!"
Voordelen: "Boarding was an absolute mess. Seats were uncomfortable. Flight attendants did their jobs, nothing more"
Nadelen: "Just about everything"
Voordelen: "Did not like barking dog behind me, at all!"
Nadelen: "Food was bad, by far the worst I had ever eaten."
Voordelen: "The connecting flight from Milan was almost an hour late. But the ground staff were very helpful and professional and help me to board the flight, in a haste. The flight crew were friendly and professional. The food was delicious and sufficient. Overall very happy with my first flight in LOT."
Nadelen: "Knowing that the incoming was late ground crew could have been better prepared with a motorised transport in the airport (instead of me running out of my breadth). The onboard entertainment could have been better. WiFi in plane would be nice. But these are suggestions. I was overall very happy."
Nadelen: "Maybe boarding... Sharing the gate with another flight at almost at the same time is a little an issue"
Voordelen: "Nice crew and smooth landing"
Nadelen: "The flight was delayed"
Voordelen: "Crew were polite, friendly and attentive."
Nadelen: "Better food, bigger dessert"
Nadelen: "Seat was not very comfortable, my audio was malfunctioning on tv, food was small portions"
Voordelen: "Crew was great!"
Nadelen: "Selection of complimentary beverages is very much lacking."
Voordelen: "Not a good experience rescheduling . The airlines and agents seemed to have formed a nexus to strip customers of money ."
Nadelen: "Fix this no cancellation and no refund nonsense . Plans change . And stop the charade of allowing changes but not really coz the change fee are so high and the process is super painful so that customer may drop the idea altogether"
Nadelen: "I am disabled and the ground crew and flight crew were terrific in helping me board and getting me to my connecting flight."
Nadelen: "Nous avons embarqué à l heure mais ensuite nous avons dus attendre plus de 20min pour attendre la connection de deux passagers"
Voordelen: "Nothing"
Nadelen: "Have the plane on time"
Voordelen: "The crew was very nice, very helpful and very pleasant."
Nadelen: "Economy seat sucks on a 8 plus hours flight. Especaially over night."
Voordelen: "That they worked with us to get us on the same day flight with turkish airline."
Nadelen: "They need to better plan with passengers, the plane was late and we would need to spend 1 day in hotel in Warsaw."
Voordelen: "Easy and fast to board and quick response with carry on luggage"
Nadelen: "The website check in doesn’t work quite well. You have to try a couple of times so it works"
Voordelen: "Je n ai pas réservé ce vol et je ne l ai pas pris!!!! Calmez vous!"
Nadelen: "Quand vous avez un bug corrigez le au lieu de tourner autour du pot!"
Voordelen: "Movie selection, games, food, dreamliner plane"
Nadelen: "Legroom, seat comfort"
Nadelen: "1- Tight seats for three big adults in a row of three seats especially for an 8 hour flight! 2- I don't eat pork. Most of the food was pork or mixed with pork even the salad! My options were very limited thus I wasn't well fed."
Voordelen: "DELAYED as always!!!"
Voordelen: "A smooth short-haul leg, no frills but nothing annoying either."
Nadelen: "A bit tattered aircraft, had to be bussed at both airports."
Voordelen: "Les vols à l’heure, l’ensemble du voyage qui globalement bien déroulé"
Nadelen: "Aucun divertissement en français dans l’avion qui était pourtant neuf et dernier crie. Les films en japonais, bref à revoir."
Voordelen: "Overall the flight was good"
Nadelen: "The snack was too small"
Voordelen: "The fact that the Dreamliner plane is kind of new, maybe just a few years old. How it is tinting the window The support which you have under the feet The fact that is offering more entertainment on the flight"
Nadelen: "It will be nice to have inside of the seats a button which can start a massager"
Voordelen: "Unexpectedly our luggage was still dispatched on time to our final destination dispite the delay and short time in Warsaw airport."
Nadelen: "The absence of clear communication on the duration of the delay or its reason and this despite the fact all passengers had been boarded on time."
Nadelen: "no seat assignment"
Voordelen: "Price was cheapest for us, so we bought with LOT. Turns out that you get what you pay for."
Nadelen: "Flight was over an hour late. Boarding involved remaining in an extremely crowded bus for more than 30 minutes waiting, without apparent reason. No food or inflight entertainment"
Voordelen: "Scheduling"
Nadelen: "No food options without meat Food options.they didn’t let me check in in advance. Said there was a technical orooblem. They also didn’t let me choose a special meal in advance or save my selections. There was no option on board without meat. Unacceptable."
Voordelen: "Very professional crew ."
Nadelen: "Not applicable"
Voordelen: "Got me there."
Nadelen: "Extremely cramped seats, late and almost didn't make connection, buses back and forth the whole way, jerky drivers."
Voordelen: "Flight was delayed by 50 min. so that 4 people from connection flights could get on board."
Nadelen: "They delayed the departure"
Voordelen: "Agréablement surprise qu'ils aient pris le risque de retarder le vol WAW - KRK pour attendre des passagers, même si du coup nous sommes arrivés quelques minutes plus tard que prévu à destination."
Voordelen: "Du personnel navigant très agréable et à l'écoute. Et un bon point supplémentaire pour le repas (;"
Nadelen: "When boarding the crew wasn't inviting they were acting like they did not care at all about the people no smile no hi whatsoever. When I addressed one crew member he was not only occupied watching something in his phone but responded plain rudely to me. Its quite obvious that on the airplane the crew is working. Ukrainian airlines was offering the same trip cheaper but I decided to take LOT. Also I was surprised that I had to pay my luggage in my fly back. Next time I'll try Ukrainian airlines"
Voordelen: "Price of tickiet"
Nadelen: "Service"
Nadelen: "My seat did not recline and due to the number of passangers, no attempt to change my seating was made."
Voordelen: "Lots of movies, food was great and staff was friendly."
Nadelen: "Even though it was a long haul flight, alcohol needed to be purchased separately."
Nadelen: "I was forced to check in my hand luggage, but the Amsterdam personnel attached to it a tag without any flight information, so this luggage missed my plane in Warsaw on the connecting flight and arrived later that day as misplaced piece. LOT needs to fix the hand luggage tagging system on connecting flights."
Nadelen: "LOT REQUIRES RECEIPTS FOR ALL LOST ITEMS WHEN THEY LOSE YOUR LUGGAGE. There is nobody to talk to in order to appeal. They will only deal with you by email. If they lose your luggage, you lise... BIG TIME!!!"
Voordelen: "Without any note all passengers were required to pay for their baggage, same price either it was 10 or 20 kg. Nobody send any information before about this extra payment!"
Nadelen: "The airport wasn't ready to except foreigners. The personal at customs hardly could communicate in English, always switching to Polish. The custom officer forgot return transfer ticket. So, I had in no time to ask at the check point tofi s my name in the list and give me another tickets. It was very stressful."
Voordelen: "Confortable flight, pleasant crew, would definitively fly again."
Voordelen: "I liked that I was given an opportunity to change my flight to business class before leaving Poland but opted out in favor of economy that would get me home sooner."
Nadelen: "What I was transferred to was Lufthansa and their flight was late at arriving and taking off. This transfer changed my destination to Frankfurt. I was stuck in Frankfurt with no compensation. Only a changed flight for the next day and a dinky hotel room. Lufthansa was very disorganized and wildly incompetent."
Voordelen: "Nothing. 0/10 do not recommend."
Nadelen: "The complete and total lack of a flight."
Voordelen: "Excellent flight attentive crew. Luggage handling super fast. Crew gave out some free extras to make up for the delay."
Nadelen: "Weather related delay not airline dependent"
Nadelen: "The entertainment system was broken in my chair"
No leg room. Very uncomfortable long flight
My ticket was cancelled 3 hours before the scheduled flight
they can provide Airbus A380 from AUH to ORD as it is a very long flight
Crew was very good , but still Etihad price for extra bags vey expensive.
Voordelen: "Crew was amazing good friendly and seats was also very comfortable"
Nadelen: "The airline should make food better to make travelers satisfied thanks"
Voordelen: "Ok"
Nadelen: "Comfort"
Voordelen: "crew was good. Seat was good but it was a business class seat in a 787-9; so it should be good."
Nadelen: "wines were mediocre which was balanced out by the good quality of the food. Brussels to Abu Dabhi boarding was a little chaotic with coach and front cabin passesgers packed in a single bus. Noticed many older passengers standing for the longish bus ride."
Voordelen: "The most impressive service found was the baggage arrival on time despite the short transient time in Abu Dhabi. In most airline this would be missed and will arrive the next flight."
Voordelen: "Only cleanilyness inside the plane"
Nadelen: "Customer service at the checkin at the airport and also the service by the flight attendant inside the plane"
Nadelen: "The airplane broke from Abudabi to Delhi with 4 hrs delay."
Voordelen: "Flotte très moderne"
Nadelen: "Surbooking à l'embarquement, aucune info, un scandale. Seulement un petit déjeuner (très moyen) servi pour la totalité d’un vol de plus de 6h, quand les autres compagnies servent un vrai repas et une collation Aucune trousse en classe économie, ni un masque, ni une brosse à dents"
Voordelen: "The crew"
Nadelen: "sea food"
Nadelen: "Food we got was not promised. Drinks are not served or highlighted based on requirements"
Voordelen: "Nice crew, seat reclined a lot, great food"
Nadelen: "Bus gate, economy passengers dumping their bags in the overhead bins reserved for business class, really sick passenger coughing their lungs out,"
Nadelen: "Le racket de cette compagnie commence dès l'enregistrement. Nous étions en famille avec deux enfants. Premier bonheur de devoir payer 63 euros de plus pour éviter d'être disséminés aux 4 coins de l'avion, le système par défaut ayant fait cela !!! Deuxième bonheur l'avion est en fait quasi vide.."
Voordelen: "..."
Nadelen: "....."
Voordelen: "Good service"
Nadelen: "My bags came last even having priority labels"
Voordelen: "Plane was clean especially bathroom, chairs were comfy, good entertainment options"
Nadelen: "It took forever to check in and board. Colombo airport is a bit disorganized. Vegetarian meal was 2 types of pasta no vegetables"
Voordelen: "Les films et le casque confortable . Équipage agréable et avion confortable"
Nadelen: "Nourriture moyenne mais correcte."
Voordelen: "Vol de nuit . Aucun soucis. Transfert des bagages impeccable. Équipage efficace."
Nadelen: "Les couvertures ne sont pas donnes automatiquent ce qui est regrettable pour un vol de nuit où la climatisation est toujours trop froide."
Voordelen: "Surclassement Buisness Class, arrivée à Paris avec 20 minutes d’avance, livraison bagage rapide"
Nadelen: "Rien"
Voordelen: "services are good. flight is on time."
Nadelen: "Movies don't work properly."
Nadelen: "Flight was hot ac not working enough food was horrible."
Voordelen: "That there was a vegetarian meal on the second leg of my travel. And that the journey is over. Besides that, not much"
Nadelen: "1 hour delay to begin with. Then trasfer area at Abu Dhabi was utter chaos. While it's suffocatingly crowded, there was no A.C! No vegetarian option for meal on the flight from Brussels to Abu Dhabi. The seats hurt by bottom. One of the worst flight seats ever. All in all, a totally underwhelming experience."
Nadelen: "1. Not smiley at all. 2. I asked for a blanket as my 2 yrs old was sleeping and I have to ask three times and finally I got it. 3. I asked for arrival form 40 min before landing and the air hostess said later and she didn’t give me one ."
Voordelen: "Nothing about this airline"
Nadelen: "I requested for a aisle seat as I was travelling with 2 yrs old but they put me in the middle with other two people on th side . Very horrible ."
Voordelen: "More legroom Crew was couteous"
Nadelen: "Poor quality food Old planes"
Voordelen: "The crew took care of their passengers' needs throughout the flight with plenty of food and drinks."
Nadelen: "My headphones or speaker did not work on my TV so I was unable to watch any movies. It was difficult to sleep as I was woken up to see if I wanted food or drink"
Voordelen: "Amabilité du personnel et qualité de la nourriture"
Nadelen: "Ma femme voyageant en économique n’avait pas le droit de venir me voir en Business"
Voordelen: "Charging for devices at the seat, not too cramped."
Nadelen: "Out of DC, they weighed every carryon item both at check in and at the gate. I couldn’t fill my water bottle before boarding or I would have been overweight... I’ve never had an airline be so picky. And then they lost one of my bags - ironic given the precision about baggage weight."
Voordelen: "Pleasant SYD - LHR flight with a decent amount of room"
Voordelen: "Same as Above"
Nadelen: "Same as Above"
Voordelen: "The crew"
Nadelen: "The food and cabin confort"
Voordelen: "Confort de l'avion excellent surtout pour les grandes personnes"
Voordelen: "Confort correct. hôtesse à l'écoute"
Nadelen: "Emplacement des jambes un peu juste pour les grandes personnes"
Voordelen: "Le confort , le calme"
Nadelen: "Long story, short, they stuck us with an astonishing $350 in baggage fees, $175 each way, for having ONE checkin bag, weigh approximately 35 pounds, for a one hour flight. Sheer thievery."
Voordelen: "Easy to cancel trip"
Nadelen: "Kayak did not have technology to know about cancellation"
Voordelen: "MUTTON WAS EXCELLENT"
Nadelen: "SAME MOVIES BOTH FLIGHTS"
Voordelen: "correct temprature flight crew was good food was good"
Voordelen: "Cabin, boarding"
Nadelen: "Transit through Abu Dhabi is a pain"
Voordelen: "My flight from hyd to auh was delayed and because if that missed connecting flight from auh to LAX. I am now rerouted auh to JFK to LAX. Right now I am in JFK and ny connecting. Flight is delayed by 1 hr 30 mins."
Nadelen: "Etihad Crew is unprofessional and do not know how to handle passengers when flights are delayed"
Voordelen: "مجال الكراسى"
Nadelen: "المضيفين"
Voordelen: "Comfortable seats more room for the legs."
Voordelen: "Efficient and friendly crew, on time"
Nadelen: "Boarding announcements can be improved so that it's clear which group of passengers can board. Seats are too narrow even for average sized individuals."
Voordelen: "Both of our flight were very comfortable. They gave us pillows, blankets and great food even in economy."
Nadelen: "The second flight took off quite a bit late but we did make up some of the time"
Voordelen: "The Crew was responsive and attentive."
Nadelen: "The On Boarding process, a bit too many checks on the weight of Carry ons (7Kg)and Laptop Bag (5Kg), which was a big inconvenience and I never experienced with any other airlines and believe me I have flown on virtually every airline. The food options were limited and the crew ran out of food choices (Veg) fast."
Voordelen: "Après une heure dans l'avion sans climatisation malgré un personnel de bord irréprochable (distribution de boissons) on nous annonce le débarquement, diriger et abandonne dans un terminal malgré un repas offert, pas d'information après renseignement auprès d'un accompagnant de tour operator j'apprend qu'il faut se rendre à la même porte où nous embarqueront avec 4 heures de retard. Un grand merci au personnel de cabine mais le responsable au sol .... Mais en plus de 10 vol Ave Etihad c'est ma seul mauvaise expérience et de plus j'ai payer 200fr pour changer de vol et arriver 4 h 30 plus tôt résultat gagné 30 minutes oups"
Nadelen: "Le personnel de cabine souriant et avenant"
Voordelen: "good service,"
Nadelen: "bags did not make it to final destination and were stuck in abu dhabi. we landed on sunday and did not get our bags until tuesday. we had a very long layover so unclear as to why our bags did not make it on to the flight. it was a big inconvenience"
Nadelen: "Le vol était complet et nous nous sommes vu proposés éventuellement un vol AF direct en remplacement. Après notre acceptation, en dernière minute, nous avons finalement embarqué sur ETIHAD. Là fut notre erreur car lors de la correspondance à Abu dhabi nous étions de nouveau surbooké à 23h00 ! malgré nos borading pass. Au bout de 2h de négociation nous avons obtenu une chambre d'hotel de 1h du matin à 6h.... pour reprendre le vol suivant à 8h30.... Aucune indemnisation, ni surclassement, as même un code wifi .... COMPAGNIE A EVITER A TOUT PRIS, c'est du LOW COST et le SAV est CATASTROPHIQUE. Devrait même être interdite de vol depuis PARIS. https://www.tripadvisor.fr/ShowUserReviews-g1-d8729074-r479551359-Etihad_Airways-World.html#"
easy and ontime, the only downside was TSA at JFK. extremely rude, in fact, it was not very busy that day, and 2 of the TSA agents were just making fools of themselves, yelling at passengers and treating them like cattle. Everyone was complaining about them but I think they were all afraid to confront them about their behaviour because they thought it would cause a delay. I do not care about any of that and I opened my mouth and told them there behavoiur was unprofessional and rediculous.
Flight was fine , aircraft was old. Staff were good. On time
The air pilot couldn’t avoid the clouds and it was too much.
Excellent experience, the booking process and the flights were great. I know I have read some bad reviews about chatdeal, but my experience was just great.
Excellent experience! I booked through chat deal, and after I booked, I read some bad reviews.....I found that was not the case.....I had to change my ticket before the flight and customer service took care of the change with one phone call and even got me a refund, even though I did not buy travel insurance. The planes were on time an surprisingly comfortable. I just had a great experience throughout the whole process. I'll definitely use them again.
The worst flight in decades.
The transfer from terminal 4 to terminal 1 was horrible at jfk taking buses and walking outside of the terminal and the TSA was horrible and slow
La nourriture pourrait être améliorée en business class..
The return flight food was more than disappointing. After two weeks of fine Italian food the fare was only fit for prison.
The flight left 20 minutes late arrived about ten minutes lates. It took 30 minutes to revive our bags even though priority. The flight and crew were fantastic.
seats hard,poor food ,suspect it was an older plane
Pas de jus de tomate proposé sur ce vol. Pas de restauration offerte en business class.. ce n est pas au niveau du tarif ni de la classe affaire…
Le plateau repas pourrait être amélioré
Flight attendants seemed annoyed and not happy to be there
Terribly slow check-in. Boarding ok-front and rear plane entrances were used. Short flight so no food.
Royal jordanian Website says check in closed 45 minutes before departure. In reality, it close 60 minutes before. Due to another flight delay, we arrived 50 minutes before. We didn't get our flight and had to but other very expensive tickets for the same flight the next day. Very disappointing.
Good service. Horrible condition of seat cushion in main cabin. They feel like a piece of plywood
Service was great. Plane in good condition except for the seats in main cabin; zero cushioning for a torturous 8:5 hr flight.
I was not able to travel this flight because you would not honor my legitimate claim for a death in the family as a third party seller of tickets.
Packed. Small seats. Sick passengers. Boarding slow.
Old plane from the turn of the millennia. Crew was nice but we had delays and then emergency landing and that delayed a lot. Food was mediaocre and entertainment was non existent because of the age of the plane
The flight was shaking the whole time. We paid for kosher and gluten free, and we didn’t get it and as a family, we paid for sitting together and they put us separately. The crew was very unimpressed It looks like they don’t care. It’s looks like they don’t even care from our situation. Very poor flight will never book again with ITA.
The entertainment didn’t work we order food gluten-free and kosher and they promised me they will have it and we pay for it and still on the flight. We didn’t get what we paid for. The plane was shaking the whole flight.
I would highly recommend to anyone to fly this airlines. I would fly with them again, the flight and crew were amazing, the only thing that wasn't so good was the food but no big deal. I'd still fly with them again for another long flight. I had lots of room with the seat as well.
Honestly the flight was great, the flight crew was great. I would absolutely fly with them again for another long flight like this. The food was the only thing that wasn't so great but not that big of a deal...I would highly recommend to anyone
I recommend to fly with this company excellent service
ITA lost our luggage when we arrived to Venice. This trip is for our Honeymoon
Sandwiches needed something like mustard
The ticket counter did not even open until 8:30 AM. They could not find our reservation even though we had a confirmation number. After about 20 minutes they finally found our reservation. They would not let my daughter and son-in-law book a seat online because they had an infant. So they had to get seats at the ticket counter which by this time there was not any decent seats left.
We were delayed leaving so we missed our connection. They paid for all of the travelers with us to get a hotel room but the hotel sold out and some people had to sleep in the lobby. All in all a pretty horrible experience.
Flight was awful. Team wouldn’t check our bags to final destination.
Great service as usual thanks
The quality of the food must be improved Everything else is perfect
Sitting very tight less than what I expected beverage and snacks below par over all for relatively short flight ok wish other better cheap airline may have better service with less money
Great ride with excellent service
Service was great - flight attendants, on time, etc. the food was ok and the movie choices were limited…. But those things are minor in comparison.
On time Check in. That was not good after sittng in our sits, having been to change the places!
I wish there was ways to charge the phone while in the flight and that the service was better.
A few things, the boarding process was very bumpy and complicated with an interview and things that seems out of order. Once in the plane I think the entertainment was very poor. They advertise wifi, and tv programs as well phone signal and none of it worked properly. There was also no way to charge the phone or electronic devise while in the flight.
The seats are old and very uncomfortable and it felt dirty. The crew where very unhelpful and unwilling. They ran out of vegetarian meals and just didn’t care about it. It was just an awful experience.
Deplorable never fly again
Deplorable, never fly again
Was very uncomfortable fly, chair to old and uncomfortable. People from my back pushed back the chairs the whole fly.
You screwed up on my flight, then didn't apply my meal choice to the airway so I didn't have anything to eat the whole 8hour flight. and whats up with the second piece of checked in baggage not being allowed? You should tell customers theres a baggage embargo.
