Courtoisie du personnel au moment d’embarquer a améliorer
Bloody flight got cancelled and completely threw our trip into chaos
Lost luggage. After 3 days, still do not have it.
Très mauvaise communication, retard 45 min , vol que nous avons du prendre suite à l’annulation de notre vol retour d’hier dimanche 22/5. Aucune explication donnée aux passagers, aucun personnel de la compagnie aérienne pour nous expliquer comment faire à l’aéroport de gatwitck.
Was refused access to the plane. Easyjet more interested pushing car rentals or hotels booking than making sure travelers are set to go thru COVID-19 hurdles. 300 euros totally wasted. Thank you easyjet.
Nadelen: "There is literally no way to contact this company, even with the pandemic going on, to cancel this flight. I tried so many times and different ways."
Voordelen: "Crew was very nice and the plane was comfortable"
Nadelen: "There were no outlets nor entertainment, and boarding was a little long"
Voordelen: "La vitesse que l'avion a mis pr relier Paris à Edinburgh"
Nadelen: "Les sieges a bord, le personnel et la prestation repas j'étais serré à bord pourtant je fais 1m90 j'étais juste presser de descendre de l'avion"
Voordelen: "nearly on time ( 5 mins)"
Nadelen: "too many "stops" in the boarding process, even when you have "speedy boarding" - check in at gate - waiting till door opens to go outside in lane - waiting at the end of the lane till boarding commences..."
Voordelen: "The crew were very polite and courteous even after all the delays they had on the previous flight we always have extra legroom seats so that is why we were comfortable"
Voordelen: "Crew was great however this review came too late as the company is inbankruptcy"
Voordelen: "The crew was kind"
Nadelen: "The baggage boarding process. The boarding process in itself."
Voordelen: "Isle seat in 2nd row after I paid to carry on a small duffle bag. Only one item allowed."
Nadelen: "Everything about flying and good customer service: at check-in, in-flight service, near on-time flight. (flight was over 45 mins late, difficult for those with connecting flights)"
Nadelen: "Être à l heure"
Voordelen: "Easy and well organised. No long waits."
Nadelen: "Check-in process for colleague's musical instrument appalling. For lute safety requires window seat. Can't be done online or at automated check-in desks. You have to go to customer services and wait in long slow queue for 2 assistants. Staff constantly bring others to desk in front of queue."
Voordelen: "La rapidité de l’embarquement"
Nadelen: "La ponctualite"
Nadelen: "On nous a imposé de mettre notre bagage cabine en soute : 20’ de perdue à l’arrivee. Honteux"
Voordelen: "Don’t sit in Window seat 40A. Smallest on the plane."
Voordelen: "Les hotesses d accueil pour l embarquement était raciste à bruxelles"
Nadelen: "Des hôtesses dignes de porter les tenues de easyJet comme à Genève"
Voordelen: "Personnel très compétent"
Voordelen: "Great that cabin bags were offered to go in the hold"
Nadelen: "Having boarded on time, seemed to take ages taxiing around before lift off, hence delayed start and late arrival on an already late evening flight."
Nadelen: "Check-in was the worst experience I have had in 45 years of air travel. The desk attendant was rude and confrontational. He checked my bag, sent it down the jetway and THEN told me that it was overweight and want to charge me 15€ per kilo for the overweight. He was beyond rude!"
Voordelen: "It was a short and cheap flight."
Nadelen: "« Comment s’est passé le repas ? » Je ne peux pas noter car je n’ Rien commender."
Voordelen: "Pas de retard"
Nadelen: "Pas de divertissement ni de repas Café reste cher pour faire passer le temps"
Nadelen: "50 minutes late..."
Nadelen: "Standing in the cold waiting to board."
Nadelen: "Didn’t even get to take this flight due to our first EasyJet flight being delayed."
Voordelen: "Moyen Si même compagnie les valises doivent être prises en charge du début à la fin Corfou Londres Nantes"
Nadelen: "Non prise en charge d es bagages a La ndr s pour Nant s en venant de Corfou. La Nguyen marche pour revenir au même endroit"
Voordelen: "In flight crew were great."
Nadelen: "Seems like the consensus. Nice in flight crew, very rude check in crew. One worker at check in went out of her way to make me pay for a bag that the other lady said would be fine. I agreed to pay and she still tried to shame me. Kind of sad if that is where she finds enjoyment."
Voordelen: "Easyjet est une super compagnie"
Nadelen: "Une heure de retard cause reconnaissance d’un bagage surnuméraire"
Nadelen: "Retard changement 3 fois de porte d’embarquement aucune expliquation sieges trop serrés lumiere allumée tout le vol alors que ćetait un vol de nuit bagage cabine mis en soutz Le service s’est vraiment dégradé"
Voordelen: "Great crew and pilot"
Nadelen: "Terrible check in / bag drop, long queues, no smiles from staff, jobs worthy- go by another airline"
Voordelen: "Very friendly and efficient cabin crew"
Nadelen: "Little leg room - but you get what you pay for and the tickets were really good value"
Nadelen: "I was rudely asked to put the trolley in the devise to verify it fits the size regulations. It did fit and then because of the delay, I was forced to check the trolley into the belly of the plane rather than into the overhead as there was no room for it on board. This was an unnecessary inconvenience as everything in the trolley was necessary for the flight."
Voordelen: "Flight departed and arrived ahead scheduled"
Voordelen: "The price of the flight"
Nadelen: "Flight delayed"
Voordelen: "Le speedy bording"
Nadelen: "Le retard du vol"
Voordelen: "Embarquement rapide et pour une fois on ne nous demande plus de ranger nos sacs à main dans notre valise déjà pleine à craquer Arrivée en avance"
Voordelen: "L ambiance a bord"
Nadelen: "Retard de 30 min"
Voordelen: "Rapidité de l’embarquement"
Nadelen: "Aucune aide pour ranger les 2 valises cabine alors que j’étais avec 2 enfants. On m’a laissée me débrouiller pour en ranger une à l’opposé de nos sièges Un groupe de voyageurs adultes a été aidé pour ranger leurs 3 valises. Difference de traitement peu appréciable. Pas de catering car non livré."
Voordelen: "Un accueil parfait avec un commandant de bord excellent par son humour et son savoir faire.. il a même peut le temps de nous expliquer pourquoi les vents créer des perturbations"
Voordelen: "Accueil et assistance très sympathique du chef de cabine pour notre premier vol avec bébé, prix des boissons et snacks très correct (moins cher qu'à l'aéroport...), vol ponctuel"
Voordelen: "Tout s'est très bien déroulé pour nous =)"
Nadelen: "Manque un peu de place, après pour le coup on avait qu'une. heure d'avion donc ça passe mais j'imagine pas y passer 8h"
Voordelen: "Flight was packed, boarding was easy, plane was crowded, in flight service felt rushed."
Voordelen: "General flight was inexpensive, minus all the additional fees."
Nadelen: "The flight was delayed an hour on the tarmac, the plane was incredibly uncomfortable, we were charged an insane amount of money for our back packing bags because they were “odd sized.” I would not suggest using this airline unless you have no other option."
rien ne m'a plu.. pas assez de place au niveau des sièges pour un vol à 800 euros c'est abuser plu jamais je prendrai un vol chez tui
On aurait voulu être prévenu que l on décollerait d Ostende au lieu de Lesquin. A 9h30 au lieu de 6h comme prévu. On nous dit de venir 2h avant 1h30 de bus en plus il s est perdu dans la ville, il ne trouvait pas l aéroport du grand n'importe quoi.. Du coup en retard pour la voiture de location, le loueur n a pas voulu donner la voiture on a perdu plus de 200€ et on a du louer une autre voiture à 460€
Check in of hand luggage was efficient, crew was helpfull
Je n’ai pas encore récupérer mon bagage qui était en soute !!!! J’attends des nouvelles de l’aéroport de Marrakech
Le pilote était super il nous a bien expliqué par où nous allions passer. C’est très rare!
Pas de problème particulier juste une information comme quoi notre vol de départ était annulé. Réception d’un sms en fait le départ a bien eu lieu .
The flight was canceled and we lose our train to Paris, we had to pay $225 for new tickets Brussel-Paris and we lose our hotel night in Paris for $221 !! It is not fair that’s the airline didn’t assume his responsibility! I hope TUI refund all these expenses.
The checkin was not allowed until 2 hours before the flight, which is fine, except that I wanted to check my suitcase sooner. Then the gate was not announced until 15 minutes before the flight, which seemed late, particularly since the gate was the very last one on the terminal (D-68). It would be difficult for people with mobility issues to get there in time. The flight was fine. I wish the seats reclined, but this is a budget airline, so no expectations. Overall, I would do it again if I needed to fly Tui Airlines.
Voordelen: "Supero mis expextativas. Si el servicio se mantenga la voy a utilizar otra vez."
Voordelen: "That we reached our destination!"
Nadelen: "Check in was awful"
Nadelen: "Impossible to travel correctly in this shithole of airport The dirtiest souk is better organised and better and cleaner Nightmare and very last time i travel true charleroi"
Voordelen: "I loved it! It's so spacious and comfortable."
Voordelen: "The entertainment side is great. TV show and movie options leave plenty to do for long flights."
Nadelen: "The seat had no cushioning whatsoever."
Voordelen: "Nothing possitve to say here."
Nadelen: "I've flown hundreds of flights, and this was my first time with Justairfly (TUI), and it will be my last. In Brussels there was a mechanical failure and the flight was delayed. The problem was that it was delayed 14+ hours. Now sometimes things happen, I understand that, but how you handle those situations is something else. Jetsirfly handled this very very poorly, with complete disregard to its passengers. They would require us to return to the gate almost every 2 hours for the next 14 hours. Then when 200+ people return to the gate Jetairfy and their representatives would not be there. They violated many EU statutes regarding passengers rights. And when this was brought to their attention, they would become hostile, and violate more! For instance, by law, when the delay is five hours or longer, passengers may opt for reimbursement of the full cost of the ticket together with, when relevant, a return flight to the first point of departure. I specifically requested reimbursement and to be returned to my point of origin, and was flat out denied for Jetairfly! By law, if a flight is delayed by four hours or more and the final destination is over 1500 kilometers, the passengers are required to compensation. Not only did they not compensate us, they failed to notify us, as required by law, of this compensation. In general, they did an extremely poor job of handling the situation and myself, and 100+ other passengers have reported them to the authorities. I'll never fly or use Jetairfly or TUI again. And I suggest you avoid this. Airline at all costs."
Voordelen: "The plane was pretty nice with eqch person having their own TV with multipe options for movies. Other than that, it was just a typical flight with nothing great or nothing really bad."
Nadelen: "Again, nothing really poor, but nothing great either."
Voordelen: "Service with a smile. As our flight was redirected to Ostend, the signage was clearly marked to get to the transfer bus to Brussels and the water that was given to passengers before boarding the bus was a nice and welcome touch."
Nadelen: "It was not clear in Dalaman Airport why they were shouting "Izmir" as if they were looking for passengers to Izmir, and it appeared as though boarding was to a flight to Izmir, yet we were all travelling to Ostend. Strange! I thought I was at the wrong gate as I couldn't see a sign indicating Ostend at the boarding area. When I asked if the plane went to Ostend they said yes and took my ticket--but this was never announced."
Voordelen: "The flight crew was very courteous, professional, and attentive. The prepared meals were tasty, nutritious and filling. Also, the selection of free in-flight entertainment (mostly the movies, and tv shows) were satisfiying. They were even able to shorten the flight time by 1-1/2 hours. I would probably fly with them again if their prices remain reasonably low."
Nadelen: "The only issue have with being on an 8 hour flight is being confined to about .5 meter of space. I couldn't move my elbows for the most part."
Voordelen: "The price is unbeatable"
Nadelen: "You can expect high end entertainment and food went you pay a half of the price of the competitors"
Voordelen: "It's not high-end, and does lack some luxuries, but for the price, you get everything you need."
Nadelen: "Lack of electrical outlets and no wifi."