Everything was satisfactory, but the plane is in the older side and the food and entertainment options were mediocre
I took six flights with Ethiopian and are were early. All of their longhaul aircraft are modern (oldest was 12 years old) but they do feel cramped when full. They lost my luggage on the way out you really have to take the initiative to get it back. They sent it on the next flight two days later but because they lose so many bags and Niamey only has 2-3 staff to deal with them (and they go home after the last flight), you're best to track when the next flight lands and then go find your bag yourself.) I did not have a tight connection on Addis - I guess the plane's luggage hold was maybe full
La business class n’est pas assez considérer lors de l’embarquement, on paye plus chère pour avoir la priorité, néanmoins des personnes hors business class sont pas passés devant mes enfants et moi…conclusion: travaillé votre service ethiopian airlines!
La business class n’est pas assez considérer lors de l’embarquement, on paye plus chère pour avoir la priorité, néanmoins des personnes hors business class sont pas passés devant mes enfants et moi…conclusion: travaillé votre service ethiopian airlines et considérer les personnes qui payent au prix fort pour voyager tranquillement
La prestation des hôtesses étaient bien. Mais le respect des sièges doit être suivi
Les numéros n'était pas correct nous avons pas plus embarqué et impossible de vous joindre par mailsou téléphone, mais encaissé l'argent aucun soucis😡😡
L’éventail de film auquel on a accès est assez désuet
Dans l’ensemble le service est agréable, mais j’ai surtout déploré le rationnement de l’eau. On est servi dans des sortes de petits gobelets .
Nadelen: "Nothing really, everything was great! Flight was just extremely long!"
Voordelen: "We got scammed out of the tickets from Justfly.com and Ethiopian Airlines turned us away without looking at our tickets. I am upset. Now I have to get more Covid Testing done and that will cost approx. $700 and new plane tickets. JustFly.com's customer service is misleading and deceiving. And they blocked my number."
Nadelen: "Background check your booking agencies and their agents."
Voordelen: "The crew whas perfect, the seats comforted and the food whas good."
Voordelen: "The efficiency of the whole process"
Nadelen: "The cabin attendants need to be warmer and more friendly"
Voordelen: "Tout ce ok"
Nadelen: "Vraiment ce complet leur service"
Voordelen: "Crew is excellent"
Nadelen: "Delays and we had to actually run for the connected flight"
Nadelen: "The chicken was undercooked."
Nadelen: "They know better than me"
Nadelen: "Flight was delayed and caused me to miss my connecting flight on another airline that had no other flights that day. As a result of the lack of communication and general lack of professionalism, staff refused to rectify the situation and take responsibility, and I was forced to stay overnight. Worst"
Voordelen: "The crew was Excellent"
Nadelen: "There is to many delays in the night flights, this should be improved."
Nadelen: "Customer service need more improvement they should know how to handle things . Just be courteous is. More than enough"
Voordelen: "Punctuality in Punctuality"
Nadelen: "Everything's is ok"
Voordelen: "Crew was helpful, everythinf fine"
Nadelen: "The food was not so good. Bit cold.."
Voordelen: "Nice crew. Smooth flight :)"
Voordelen: "Comfortable because the plane wasn't full."
Nadelen: "Check in and boarding was atrocious. We were told that we wouldn't be allowed to go to the gate if we didn't get through the check in but it wasn't our fault that it was taking so long. There weren't anywhere near enough staff and so by the time we managed to check in we had to go straight to the gate. Same thing when boarding. Took far too long and there was an inevitable delay with no apology. Plane ok. One toilet out of order so had to walk the length of the plane. Games no good without a handset and very few new movies."
Voordelen: "It was a very short flight"
Voordelen: "The crew were quite homely."
Nadelen: "The orderliness during boarding needs more work"
Voordelen: "Flight and crew"
Nadelen: "Food and inflight entertainment"
Nadelen: "flight was cancelled and i only got to know it after traveling first leg of the tip - then got rerouted for next 36 hrs. Now acceptable for both KAYAK and ET Airline"
Voordelen: "Très bien en général"
Voordelen: "Très bien en général"
Voordelen: "Tout en général"
Nadelen: "Ce serait bien que l'équipage parle Français sur des vols pour Paris"
Voordelen: "The general attitude of the crew was good"
Nadelen: "There should be improvement in the food"
Voordelen: "Agreablement surprise de la qualite de la compagnie."
Voordelen: "The flight from Newark to Abidjan was pretty comfortable and smooth"
Nadelen: "Once in Abidjan, it became a mess. First we were left waiting for over an hour without any explanation. Then we were told that we had to retrieve our baggage and then recheck them. Hardly anyone spoke English so that was a long and confusing ordeal."
Voordelen: "They are nice and friendly"
Nadelen: "Toilets should be cleaned often"
Voordelen: "Crew were nice"
Nadelen: "Always delaying, catastrophic food."
Nadelen: "The whole boarding process was a bit chaotic. I was really called on the plane. I tried to signal for a blanket or some food but there was only 2 cabin crew members."
Voordelen: "la prise en charge surtout lors du changement du vol ou j'ai recu la notification"
Nadelen: "les repas qui sont dans la monotonie"
Voordelen: "Oui j aime"
Voordelen: "Everything was on time, high quality, and enjoyable"
Nadelen: "There was a fight on the llane but it was because a passenger with mental issues was provoked by a couple so ahe beat up the wife. This was not caused by ET and crew at all, but they stopped it."
Nadelen: "The lateness. Very bad. 2h45min late, unbelievable. And also the airhostesses services are very poor. I have to claim more time before they give me water for my food."
Voordelen: "Les facilités accordés lors du transfert à Addis"
Nadelen: "Pas de divertissement pour les enfants"
Voordelen: "L'accueil, la disponibilité du personnel et le vol sont très bien."
Nadelen: "Les vols sont courts, il n'y a donc rien pour divertir les enfants."
Voordelen: "Brand New Aircraft"
Voordelen: "The flight attendants."
Nadelen: "The aircraft. Its an older and much used 777 200. Seats, bathrooms, etc have lots of mileage. Needs overhaul."
Nadelen: "Everything, from Customer Service, flight, baggage handling"
Nadelen: "My phone was stolen on airport premises"
Voordelen: "service very friendly"
Nadelen: "Food can be improved."