Could not get boarding pass on kine for this segment. Boarding process chaotic. Needs better staff intervention.
Plus d’une heure de retard sur le premier vol, deuxième vol manqué Pas d’info et pas d’aide en transfert à l’aéroport d’Athènes, embarquement du second vol situé à l’opposé de l’arrivée du premier avec sécurité à retraverser donc impossible même en courant d’avoir le second vol Obligation de retrouver un autre vol et nuit d’hôtel par nos propres moyens (et budget supplémentaire conséquent)
Aegean service is far superior than BA in all aspects when it comes to travelling between London-Greece
Le voyage a été normal. Dommage retard au décollage qui aurait pu compromettre la connexion à Athènes..
We had not informed that our plane was cancelled ! this is our friend that inform us
Voordelen: "Fantastic"
Nadelen: "Very light and friendly crew"
Voordelen: "Pilot kept us well informed."
Nadelen: "Flight attendants were rude and impatient with anyone not speaking greek."
Voordelen: "Aegean is a fine airline overall"
Nadelen: "I had a carry-on bag, no problem on the flight from Madrid to Athens; but on the return trip they weighed the bags of some passengers, and when mine was over the limit -- which, however, was not indicated in the baggage restrictions -- they charged me 60 euros and I had to check it right there."
Voordelen: "Oui"
Nadelen: "Repas"
Nadelen: "Fully booked flight. Very noisy"
Nadelen: "Food was very small portion, chicken (2 little slices) with plenty of potatoes. Forgot to give me the tray with the food,didn’t apologize at all.then they told me i need to wait cause they ran out of food trays.."
Voordelen: "It was a short flight. 1 hour. Everything went good."
Voordelen: "I read about Rhodes island from the inflight magazine and it was interesting. The check in staff was friendly and gave me some tips on booking too."
Nadelen: "Smooth check in and people were orderly. Pleasant experience."
Voordelen: "The crew!"
Nadelen: "We were late"
Nadelen: "Ii was not allowed for me to board because the Agean staff is not coached properly do understand what the documents needed to pass Russian border. My arguments that I do not need any visa was not even listened. They were too lazy even to call to Moscow to specify the rules. 6 hours later they bought for me ticket for Aeroflot to SVO with Aegean cash with their excuses, but I lost my plans including two meetings in Moscow anyway."
Voordelen: "Professional, friendly, passionate, and caring crew. Amazing food. Smooth take off and landing. Quick and organized boarding."
Nadelen: "Checking the luggage at Athens Airport. Customs staff for tax refund also at Athens Airport."
Nadelen: "It was late and missed connection. Had to buy a new tix form Aegean !!!!"
Voordelen: "Would fly again! Food was excellent (warm meal on a 2.5hrs flight!), got an empty seat to use for my baby, they didn’t break her stroller or car seat, they didn’t lose our luggage."
Nadelen: "Seating little tight (especially if seat in front of you reclines)"
Voordelen: "L’embarquement a été super rapide. L’équipage très sympathique et souriante. Pas de turbulence et sortie de l’avion rapide."
Nadelen: "Rien à dire"
Voordelen: "Personnel très aimable et accueillant"
Nadelen: "Repas très mauvais"
Voordelen: "Le vol a été assez agréable. L’embarquement c’était un des plus désorganisés que j’ai vu. Il avait au moins 4 files pour finir dans la même porte. Je pense que le terminal 1 B ´aide pas à ça mais un peu plus de personnel pour diriger les passagers ne serait pas mail. Pendant le vol le repas était sympa e bon. ."
Nadelen: "L’équipage pourrait être un peu plus gentil. Une des hôtesses devait être dans un jour compliqué vu qu’elle n’a pas lancé un seul sourire à personne"
Voordelen: "Embarquement à l’heure Personnel agréable Petite douceur offerte juste après le décollage"
Voordelen: "Vol à l’heure, très efficace et personnel très aimable"
Voordelen: "Vol à l’heure, très efficace et personnel très aimable"
Voordelen: "The flight was ok , even though it was delayed 40 minutes"
Nadelen: "I was surprised and disappointed when I found out that I had to pay for my Standard luggage 1 suitcase per person cist me an extra $92 USD and I now know that I will also have to pay on the yrip back . You site eas very unclear about this , exttemly disapointing!"
Voordelen: "The staff especially the cabin crew were very professional and Courteous. The food was fantastic and served well."
Nadelen: "Being called to wait to board in a Que when we did not need to like Ryan Air"
Voordelen: "Personnel courtois, professionnel et aimable. Très compréhensif et serviable, observant une politique vis-à-vis des bagages en cabine irréprochable. Idéal pour les musiciens qui doivent transporter un instrument de moyenne ou petite taille avec eux."
Voordelen: "Personnel courtois, professionnel et aimable. Très compréhensif et serviable, observant une politique vis-à-vis des bagages en cabine irréprochable. Idéal pour les musiciens qui doivent transporter un instrument de moyenne ou petite taille avec eux."
Nadelen: "Le check-in online n'était malheureusement pas disponible. Certaines difficultés rencontrées avec le site internet faisaient en sorte que la procédure pour obtenir la carte d'embarquement prenait légèrement plus de temps."
Nadelen: "Connection flight was not accessible because of the arrival delay. Airline staff did not help at all."
Voordelen: "Tout parfait"
Nadelen: "Rien de relou"
Voordelen: "Service très agréable personnel sérieux et appliqué"
Nadelen: "Rien à signaler"
Voordelen: "The service and the team are very good, and the flights was so good too."
Nadelen: "Everything was good"
Nadelen: "1. I could not get answer from Aegean airlines if the serve food on the board. They said nothing about it when I booked the flight. 2. It was clear for me that I can give 1 piece of luggage, 23 Kg , for free. I was surprised at the check in that I have to pay for it $54 !!!! Why you don't say it when I booked the flight?????"
Nadelen: "They charged me an extra 40 euros to check a bag and then lost it completely. It looks like a long process and involved to get any cash from it, not to mention the real pain of being without power cords, clothes, toiletries etc for the rest of the trip. I will never fly out of Naples again."
Voordelen: "Had to pay to check my bag in. Even though it was a patronize."
Voordelen: "short flight but managed to get some coffee/food, very helpful and polite crew as always"
Nadelen: "The price of the low Aegean Airline ticket from Athens to Prague has a hidden provision that the passenger has to pay 40 euros for any checked-in luggage. So in fact the total cost of the air ticket from Athens to Prague is much higher than the other airlines. Kayak did not do a good job warning me about the luggage charge."
Voordelen: "That we survived"
Nadelen: "The crew had no control over any situation. The flight attendants were abrupt and clearly didn't want to be there. I have never felt so much anxiety on a flight due to a flight attendant jot being able to do her job with competence. I will avoid this airline at great lengths for the future.not to mention it was the most uncomfortable plane and the pilot may have still been getting his hours to fly? Not sure."
Voordelen: "Personnel tres souriant. Sièges confortables. Collation agréable. Coloriage pour les enfants. Embarquement prioritaire bien géré."
Nadelen: "Longue attente au moment de l'embarquement. Et avion en retard."
Voordelen: "The crew was very friendly and I was surprised a 3 hour flight included free breakfast and beverages. Boarding and deboarding was efficient"
Nadelen: "Plane is very cramped (at nearly 6 feet tall my knees and legs were pushed completely against the seat in front of me) and because of my location the crew was constantly reaching over me to access food etc. Poor aircraft design"
Voordelen: "Service was great with food and beverages and checkin bags included."
Voordelen: "Crew was friendly."
Nadelen: "I only had a 45 minute flight so it's hard to really judge anything but it wasn't a bad experience. Overall Neutral feeling."
Voordelen: "Gets you from point A to point B. Wasn't expecting the food service was pleasantly surprised by it for a 2 hour flight, you don't get that in the states. Crew was cheerful and generally nice. Captain and pilots communicated well. Smooth flight and gentle landing. Overall better experience than flying domestically in the states in my humble opinion."
Nadelen: "Boarding wasn't organized, except for business class. They don't use zone system like is done by US airlines to board in an organized manner."
Voordelen: "It was on time, the food was excellent, comfortable"
Nadelen: "It was cleaned, good food, duty free shop and the service"
Voordelen: "Quick and direct flight."
Nadelen: "There wasn't any food or snacks. The airport was a bit chaotic."
Nadelen: "They charge me on my two flight about 100 euros for my bags that's the worst , never had that and this is my first and last time I used them"
Staff were very nice and professional. 🙏. International/domestic recheck was very confusing
People handling was great Need entertainment
It was so hot. No pillows were available and when asked for a blanket instead there were no blankets available as well
Voordelen: "None"
Nadelen: "2 hrs waiting inside the plane, it could have been handle way better"
Voordelen: "Professionalisms of Crew"
Nadelen: "N/A"
Voordelen: "I liked the new airplane. Compared to my jfk-cai flight the plane was spotless and everything worked. I didn’t feel like I was on a flying greyhound bus. The crew kept the bathrooms cleaner which was great."
Nadelen: "I was very disappointed that I couldn’t bring water through the gate security in Cairo to jfk. There was nowhere to purchase water after the gate so I felt dehydrated and inconvenienced by having to ask for water so many times."
Voordelen: "Airport facilities"
Nadelen: "No entertainment at all in the plane."
Voordelen: "On time and comfortable"
Nadelen: "Too many check points, very lousy checking in area in the airport and no one to organize people checking in cause long wait line"
Voordelen: "The business class was nice and comfortable with a decent price"
Nadelen: "Flight attendant could smile more."
Voordelen: "Crew did their job perfectly. Not particularly warm and friendly, but they are paid to be attentive, not my friend, so I can't complain! Flight was smooth, and quick, meal was pretty good."
Nadelen: "Not charger ports, or entertainment of any kind."
Voordelen: "The crew and flight was one of the best ever. Seat was comfortable. Flight attendants went above and beyond!"
Nadelen: "Flight was delayed nearly an hour with no announcements as to what was happening or why!"
Voordelen: "Crew were nice"
Nadelen: "Food can be better"
Voordelen: "All"
Nadelen: "Nothing at all"
Voordelen: "Crew wasnice"
Nadelen: "Plane was old, toilet was disgusting no soap, no personal entertainment option. Food was ham and cheese no other options"
Voordelen: "vol Cairo Paris raté, transformé en Cairo Vienne, Paris"
Nadelen: "Que les bagages suivent !!!"
Voordelen: "tout sauf la ponctualité"
Nadelen: "4,5 heures de retard, cause panne mécanique réacteur gauche, débarquement, attente dans le hall et bien sur... Pas de bagages a l’arrivée a Pâris car correspondance Cairo Vienne, Paris ratée au niveau de nos 3 valises"
Voordelen: "Perfect"
Nadelen: "Perfect"
Nadelen: "Transit to jeddah is a nightmare"
Nadelen: "Egypt Air provided lounge access for only 3 hours of a 7 hour layover"
Nadelen: "The plane was old, we boarded late, a guy lit up a cigarette enroute - and I think it may have been a flight attendant - seats are tiny and don’t incline more than 15%, awful food."
Voordelen: "Everything. Fantastic lunch. Wonderful crew."
Nadelen: "Nothing. Great service!"
Nadelen: "Actually I didn’t fly as I didn’t receive the confirmation email or the ticket and I had to call vayama who informed me that they don’t have any records for my booking although my credit card was authorized for the amount !! I had to do another booking fire test with the airlines due to limited time before departure!"
Voordelen: "Food is good. Staff excellent. Trip was smooth"
Voordelen: "Good price. Direct flight. Decent food."
Nadelen: "Offer more frequent complimentary drinks. Staff talking too loudly at back of plane while passengers trying to sleep."
Voordelen: "Didn't like anything"
Nadelen: "Old aircraft, rude crew, terrible food and by far the worst in-flight entertainment"
Voordelen: "Le repas était bon."
Nadelen: "La température de la cabine, trop chaude L’hôtesse pas très agréable."
Voordelen: "Pas grand chose"
Nadelen: "La chasse d’eau des toilettes ne fonctionnait pas. L’équipage était au courant. Je l’ai signalé alors que j’étais la premiere à les utiliser. La climatisation ne fonctionnait pas non plus. Aux 2/3 du vol, nous avons eu l’Impression d’être dans un sauna. Atroce ! Alors que d’habitude j’ai toujours froid !"
Voordelen: "Simplicity"
Nadelen: "Long waiting time"
Voordelen: "They were on time Greeting was nice Food OK (breakfast)"
Nadelen: "The time it took from the car to the airplane took more than 1 hour and 30 min. Totally unorganized check points with no crowed control or whatever. I think if they want more tourist in the future they have to work on that!"
Voordelen: "Excellent staff clean plane ."
Nadelen: "Trip was delayed for one hour ."
Nadelen: "when issues electronic boarding pass it was mentioned I have to leave from terminal 3 .. when went there they said it is wrong & changed to seasonal terminal which is 30 mnts drive by the terminals bus.. very frustrating experience"
Voordelen: "Good flight. Arrived on time and left relatively on time"
Nadelen: "Luggage took a long time to arrive in the terminal"
Voordelen: "Cheap flight. Boarding was quick and thats about the only thing good."
Nadelen: "No Wifi, no alcohol, and food was terrible."
Voordelen: "Bathroom was clean, food choices, good entertainment"
Nadelen: "Food was not hot, left late"
Nadelen: "Very good I'was very happy but the airplane was old special The one from Egypt to Djeddah."
Voordelen: "Personnel was great. Delicious and frequent food and drinks."
Nadelen: "I asked for wheelchair service but I never received it."
Voordelen: "Almost perfect"
Nadelen: "They didn't give me a travel kit."
Nadelen: "Flight delayed for over two hours"
Voordelen: "Overnight accommodations and females seated together."
Nadelen: "Booked too late to get vegan meals."
Voordelen: "Ponctuels, avions récents ou neufs, pnc charmants bon plat chaud"
Nadelen: "Transit 6 heures au retour de Louxor xor via Le Caire Quand revient le vol direct oaris Louxor ??"
Voordelen: "Flight wasn't packed. Reasonable room for carryons. Seat next to me was open, though most seats were full."
Nadelen: "There was a late gate change in Cairo, which was not communicated to the new gate personnel. They were not ready to receive, there was no female screener which required a delay for the ladies to enter the gate area, and the plane was late leaving. Not a crisis, but was entirely avoidable. Also, I suggest avoiding long layovers in the Cairo airport. There are few chairs outside the eating areas."
Nadelen: "Please to repair your seat. Cannot be up right position while takr off or landing. Only recline position"
Nadelen: "Check in employee playing games on his phone instead of talking to me"
Voordelen: "seats were little comfy handrest where not even. choice of movies were basic. clean not a bad flight. food was decent."
Nadelen: "the stewards were accommodating and always with a smile. Bathrooms kept clean. check in easy."
Nadelen: "I overpaid my flight by up to 50 per cent more than my fellow passengers yet they were allowed 2 bags each while I only got 1 . The flight attendants don't offer drinks except with meals . They took for ever to remove the trays after the meals that passengers were trying to take them out by themselves . They don't pass by with big bags to collect any garbage ."
Voordelen: "The Pilots professionalism, frequent updates. The attention given to the passengers, especially mother's and babies."
Nadelen: "Ground staff arbitrarily decided whose carryon luggage they should take because the flight was full and loading over head compartments do take up time and might cause delay. I would like to suggest that an announcement be made and ask passengers to volunteer their carryon to be loaded with other luggage..."
Voordelen: "Customer service very very very bad And tickets was too expensive"
Voordelen: "Thé smiling and helpful flight attendant"
Nadelen: "The kind of movie"
Nadelen: "Everyone was courteous. And considerate. Like me!"
Les toilettes était sales et mauvaise odeur
Les toilettes sales durant tout le vol Grave Problème d'odeur dans l'avion a l'avant
Le transit proposé par Pegasus m'a obligé à courir entre mes deux vols
Le personnel de bord est rapide et efficace. Impossible d’emporter un bagage à main, tout est rempli en quelques minutes les gens ne respectent pas les limitations et donc les autres. Mais 10 minutes de retard à l’arrivée.
Retard au départ et retard au retour Le staff fait rentrer les passagers sans prioriser les numéros des rangs du coup c’est un grand bazar et on prend du retard
équipage au top meiux qu a l aller
changement de porte d embarquement au dernier moment et j ai failli rater l avion l amabilite du personnel d embarquement et du personnel a bord de l avion l impossibilité de changer des billets sur le site internet flypgs
Ma valise est arrivée cassée cela a tout gâché ! La compagnie n’est jamais disponible pour les réclamations bien évidemment..
Embarquement en retard. Sièges peu confortables. Aucun écran dans la cabine. Repas très chers. Personnel parlant à peine anglais, ne débarrassant pas nos plats, incapable de nous renseigner sur le retard pour nos correspondances.
il y eu du retard pour le décollage
bloquer au niveau de l'embarquement sans explication pour nous mettre dans un autre avion, et à du payer un supplément sur place de 600€
They want to charge 250 euros for an extra bag and made my sister miss her flight.
Nadelen: "No good planning for cabin baggages, caused ~2 hour delay, sitting inside the craft."
Voordelen: "The crews are friendly and smiling. Seat are comfortable"
Nadelen: "If they allow the family with young children to board first will be excellent"
Voordelen: "Flight was on time."
Nadelen: "Check in line was very long and boarding was very unorganized."
Voordelen: "The crew in the aircraft were good but the ground services were poor"
Nadelen: "The ground staff should respect travelers. And they should look to customers satisfaction more"
Voordelen: "The meals we ordered were tasty and the leather seats and leg room are fair enough"
Nadelen: "Boarding is sooooo slow Entertainment facilities did not exist"
Voordelen: "Bon vol"
Nadelen: "Le siège pas très confortable, pas de prise pour recharger nos portables et on pouvait pas rabattre le dossier en arrière. pas très confortable"
Voordelen: "C'était un bon vol."
Nadelen: "Le siège pas très confortable, pas de prise pour recharger nos portables et on pouvait pas rabattre le dossier en arrière. pas très confortable"
Voordelen: "The price"
Nadelen: "Nothing"
Voordelen: "Not so comfortable and no any food or drink beverage for free of charge"
Nadelen: "They should at clean and provide food and drink for free of charges"
Nadelen: "The boarding Schdule"
Voordelen: "We arrived very early to make the check in, however the guy was so bad and umpolite. Talking in bad way and aggressive like he had a bad day. Worse part when we realize that he gave to me and my family the worse place in the airplane (last line) even we arrived early and the airplane had availabilt"
Nadelen: "We arrived very early to make the check in, however the guy was so bad and umpolite. Talking in bad way and aggressive like he had a bad day. Worse part when we realize that he gave to me and my family the worse place in the airplane (last line) even we arrived very early and the airplane had ava"
Voordelen: "The flight was ok"
Nadelen: "My husband and son both ordered a wheel chair because I have rheumatoid arthritis and fibromyalgia and when I arrived in turkey they said there was no order for one. I walked through the airport at a snails PA e and since I arrived I have been very sick."
Voordelen: "None"
Nadelen: "This is an international flight and the airline didn't even provide complimentary water or soft drinks"
Nadelen: "Never in time and the POS machine on board never works with debit cards or cards without PIN code .... it didn’t work with more than half of the passengers on board!!! Oh they also charged me 47 euros for just 4 kgs of extra weight!!! Unacceptable !"
Nadelen: "Crew was rude to all passengers"
Voordelen: "Good"
Nadelen: "Not bad"
Nadelen: "Siège non réglable sur 3h30de vol"
Nadelen: "Landing was very rocky"
Nadelen: "Une vraie Lowcost... le bus est même mieux que cet avion"
Nadelen: "They lost several passengers’ luggage including mine."
Voordelen: "Globalement ok"
Nadelen: "Délai de plus d'une heure pour le décollage"
Nadelen: "I was unable to cancel the flight. I was on a work trip followed by a vacation, the vacation got cut short and I had to cancel the flight, unfortunately there was no way to cancel online and due to the nature of my job I cannot make phone calls to the states. I was not expecting a refund just an easy way to cancel the ticket online."
Voordelen: "Friendly crew."
Nadelen: "Not being able to check-in online."
Nadelen: "first of all the prices of drinks are very high and they rip you off since there is no option. but with that i can live. what i cant live with they try to save on gas and till you dont yell they dont turn on the AC and then they try again to lower it and again you have to complain. i hope to never fly with them again and when you say something you get a sour face"
Voordelen: "good crew."
Nadelen: "very not comfortable chairs"
Voordelen: "You get what you pay for, nothing more and nothing less."
Nadelen: "Almost on every other airline you can check using the self-check-in computers at the airport; on Pegasus you can't, which caused unnecessary queues at the check-in desks (both there and back)."
Voordelen: "Everything was on time, crew was nice, a lot of empty seats"
Nadelen: "Noisy children..."
Nadelen: "Every service bad"
Voordelen: "Staff is excellent, they bumped me to an earlier flight when they saw that I was early. Second time flying with Pegasus. Keep up the good work."
Voordelen: "We did an error in booking the return date, & found no point of contact to change the date"
Voordelen: "Fast boarding on time departure nice crew"
Nadelen: "really narrow seats no options to lower the back of the seat Water cost money no TV"
Voordelen: "Nothing"
Nadelen: "Checked in only to find out that someone checked allready with my name and he is sitting in my seat. The next bomber?"