Very helpful and fast serving crew . Can improve on seating space
This company violated my ticket terms in the form of canceling my flight while failing to notify me about the change. In an attempt to resolve things, they put me on an earlier flight which I reasonably missed even with my best efforts to catch it. It would have made a bit of sense if they changed my flight forward not backward, and they did all of that without even telling me. I've actually had to wait for the following day to catch a flight.
I was in Seat 5K, Hand rest wont go down when on Sleep Flat Mode. Door opens slowly after closing. Even crew were surprised. Not cleaned properly. I have pictures of broken handle and old used tissues and covers if wanted.
Food was poor. We got sick
Voordelen: "Staff were very good . Business class very comfortable. I had low salt menu which was very comforting to be able to choose as salt not good for me."
Voordelen: "I understand why this airline is ranked very high. The food was very good, the seats have more legroom even in coach and the movie selection was good."
Nadelen: "The plane was about 1/4 full. Not that that's bad I just thought it should be mentioned."
Voordelen: "Everything was very good and comfortable. I really enjoyed my journey. Thanks."
Voordelen: "The crew were welcoming and accommodating, whether you wanted to sleep or to watch entertainment or eat/drink."
Nadelen: "Crew is very slow in serving and removing spiked plates. Food menu is very limited and not even asking for Tea or coffee, very poor service, feedback alone they ask verbally and thank to be positive. Late boarding not proper announcements"
Nadelen: "Qatar Airways could improve food selection for business class."
Nadelen: "L'embarquement: pas de passerelle. Accès par bus. Dommage mais on sait que ça peut arriver à Doha. Longue attente dans le bus. Pas de "traitement Business". Température un peu basse pendant la nuit."
Voordelen: "The crew was amazing and seat very comfortable."
Nadelen: "If I did not have to spent night in Doha waiting for connecting flight."
Voordelen: "crew was very sweet"
Nadelen: "food and wine options were terrible"
Voordelen: "From Doha to lax my assigned seat was 20K and some Isidore changed it before I arrived to Doha. Then I called in to get another window seat and likely got 29K. When entering the aircraft another moron changed to to 38E. I’m so definitely getting my refund for this customer service/ flight !"
Nadelen: "Take a while guess"
Voordelen: "Attentive and efficient"
Voordelen: "Food choice was good & amazing crew ."
Nadelen: "Plug for charging phone was not there that cause problem for me as my battery of phone was dead. Shocked to know that."
Voordelen: "As always the crew was so nice...really catered to our needs on the long flight."
Voordelen: "Staff was nice and polite and helpful to me. The plane is pretty much on time or little delay. The boarding is early but I guess it helps with getting everyone on board and be on time."
Nadelen: "There are 2-3 choices per meal for us to choose on the menu but some of the choice already gone by the time they serve us. I feel like menu is useless if we were forced to eat what have left."
Voordelen: "Embarquement à l'heure, équipage très sympathique. Arrivée à Montréal en avance!"
Nadelen: "Les repas sont corrects mais du potentiel d'amélioration."
Nadelen: "J'étais assis entouré d'enfants qui ont pleuré à tour de role plus de 10hrs sur les 12hrs de vol. Désastreux."
Voordelen: "Le plus important dans un vol c'est datterrire à temps nous avons eu un retard de 2h sans aucune justification ni communication du progrès"
Nadelen: "Timely communication sur le status du retard Prendre en considération le long transit de certains passagers et les contraintes d'arriver au milieu de la nuit. Beyrouth"
Voordelen: "The crew were great and served food timely. The seats were also comfortable and we traveled with infant. The crew was super supportive for parents with infant."
Nadelen: "dont falsely claim that you have wifi if you cannot connect to satellite. The ground staffs needs training on behavior and how to treat infants."
Voordelen: "Très bonne compagnie aérienne qui soigne le détail."
Nadelen: "Le steward qui soccupait de notre secteur aurait avoir plus d'entregent et sourire."
Voordelen: "Avion tres confortable, design intérieur et lighting parfait. Equipage et service de très grande qualité."
Nadelen: "Embarquement, mais là cest le ground staff à Beyrouth qui doit s'ameliorer..."
Voordelen: "Crew à bord très efficace, attentif et serviable. De Grande qualité pour une classe Eco, en fait la première fois que je vois cela comparativement à beaucoup d'autres Airlines compagnies. Siege et place très agréable. Rapport qualité prix très bon."
Voordelen: "Extra leg room only coz I was on exit isle"
Nadelen: "Entertainment is poor. Very few selections on black movies and music. Mostly Arabic and Indians. Food was alright"
Voordelen: "L’equiage L’avion Le vol"
Nadelen: "L’avion n’a pas ete nettoye avant notre embarquement"
Voordelen: "Qatar est une super compagnie rien à redire"
Voordelen: "Super compagnie gentille et agréable"
Nadelen: "Qatar counter check asked how long I will be staying in Ho Chi Minh, even though my visa expired in 2022! Surprise and they are aware of my ticket with a return in Thi September. Then I was asked for how long I will stay is not of Qatar concern. Too much of concern!"
Voordelen: "The crew were nice and very helpful. Vegeterian meal was great"
Nadelen: "It was cold almost for everyone and everyone used blanket, some people asked for second blanket."
Voordelen: "Last row seats are never optimal but tha flight attendants were above par!!!"
Nadelen: "Wonderful people! Cannot day enough about the difference that makes."
Nadelen: "Peu de nouveaux films"
Voordelen: "Qatar flight is no problem"
Voordelen: "No proper meal provided"
Nadelen: "PROPER comfort zone not provided at all"
Nadelen: "Movies are always the same"
Voordelen: "Transit 9 hours without hotel"
Voordelen: "The food was great!"
Nadelen: "The way the crew member woke me up for lunch or dinner time.They tapped my shoulder and was pretty disturbed me. If good if you have a sign that we can put next to our seat if we don’t want to be disturbed while we sleep."
Voordelen: "Good food"
Nadelen: "Des choices of movies"
Voordelen: "Great Staff"
Nadelen: "Asian Vegetarian meals needs some improvement. Lack of Africans as part of the crew."
Voordelen: "Hospitality and food."
Nadelen: "Seats are not comfortable."
Nadelen: "Need good wheel chair service."
Voordelen: "Dans les temps, confortable, personnel aidant"
Nadelen: "L’ecran de divertissement ne fonctionnait pas.."
Voordelen: "Dans les temps, confortable, personnel aidant"
Voordelen: "Dedicated to customer service"
Voordelen: "le service a bord, les repas et le confort relatif des sièges. L'.espace étant toujours un problème mais cela semble le prix a payer dans la classe économique. Tout s'est bien dérouler pour un vol de 9h50. C'est sur qu'on aurait aimé plus , mais cela vient avec le prix qu'on prêt a payer. Somme toute un bon voyage"
Nadelen: "Le manque d'espace , mais il me semble que s'est pire avec d'autres transporteurs. Dormir ou essayer de dormir dans un avion, un vraie aventure, de toute façon."
Voordelen: "Cet avion un B--777 avait plus d’espace pour les jambes, ce qui fut fortement apprécie.. Ce n'était pas le cas pour les épaules, surtout si le voisin est le moindrement corpulent ou un peu hors norme, ce qui n'est pas mon cas, ni celui de mon épouse."
Nadelen: "Dormir dans un avion ou essayé d'y dormir est une sacrifice que je ne suis plus prêt a payer . Dorénavant, je me contenterai de de distance ne dépassant 7-9-heures"
Voordelen: "Friendly staff. Good food."
Nadelen: "Unlike my flight from US to Qatar, this flight was outdated and their video streaming touch device was old."
Delay due to lack of personnel!
Queue énorme au contrôle et 1h30 de retard pour le départ
Aucun soucis, bon suivi et correspondance dans les temps Nickel
Très bon service. Repas pourrait être amélioré. Personnel agréable. Hygiène respectée. Merci
Le repas est très ordinaire. Le reste c’est très bien!
Voordelen: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Nadelen: "No suggestions."
Voordelen: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Nadelen: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Voordelen: "Terrific hot breakfast in bus. class"
Nadelen: "Window did not darken like the others."
Voordelen: "Fast boarding"
Nadelen: "Slow in refuelling, got us delayed for 40-"
Voordelen: "Great crew."
Nadelen: "Ran out of business class meal. Substituted a Econ class."
Voordelen: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Nadelen: "Not being to help on the ground in Copenhagen with delta issues"
Nadelen: "Everything was good"
Voordelen: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Nadelen: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Voordelen: "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Nadelen: "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."
Voordelen: "Le vol était ponctuel."
Nadelen: "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."
Voordelen: "Nice attention and good food. Plane and seats are confortable"
Nadelen: "There was no wifi on flight"
Nadelen: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Voordelen: "Overall KLM experience is good"
Nadelen: "Food quality was mediocre for a business class flight."
Voordelen: "Le vol"
Nadelen: "Clairement le système pour faire notre checkin online est pourri"
Nadelen: "L’intégralité du voyage, pas de repas, retard de bagage"
Voordelen: "My seat at the window was great and the staff really friendly and courteous!"
Nadelen: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Voordelen: "Efficient boarding system, clearly signposted. Professional staff"
Voordelen: "Friendly staff"
Nadelen: "Leg room"
Voordelen: "Good and friendly services"
Nadelen: "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"
Voordelen: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Nadelen: "Not happy to pay extra money for my case"
Nadelen: "Our lougage did not arrive"
Nadelen: "Nothing special"
Voordelen: "Very friendly and helpful crew."
Nadelen: "Very slow service at checkin, was not even available when I arrived at the airport"
Nadelen: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Voordelen: "Snooth and efficiënt with a KLM service"
Nadelen: "No entertainment"
Nadelen: "Flight departed 35 minutes late"
Nadelen: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Nadelen: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Nadelen: "Didn’t happen."
Voordelen: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Nadelen: "That it didn’t happen."
Voordelen: "The boarding was easy and you didn't have to wait inline for that long"
Nadelen: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
Voordelen: "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."
Voordelen: "Petit avion sans trop de place."
Nadelen: "Connexion un peu trop courte à Amsterdam. Génère du stress."
Nadelen: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Voordelen: "Good service onboard, good food. On time."
Nadelen: "Le menu est à améliorer"
Nadelen: "Le menu est à améliorer"
Voordelen: ".Very much on time with pleasant service."
Nadelen: "Can nit find much fault fir a short run!"
Voordelen: "Very friendly service!"
Voordelen: "The staff was extremely pleasant. Food was good!"
Nadelen: "Have no complaints"
Voordelen: "The aircraft was good Ahead of time arrival Immigration at AbuDhabi"
Nadelen: "In tag"
Voordelen: "It’s OK"
Nadelen: "Need improvements"
Nadelen: "Need improvements"
Voordelen: "Crew and seats"
Nadelen: "Sound system,, entertainment system should not be turned off 25min before landing"
Voordelen: "crew was good. Seat was good but it was a business class seat in a 787-9; so it should be good."
Nadelen: "wines were mediocre which was balanced out by the good quality of the food. Brussels to Abu Dabhi boarding was a little chaotic with coach and front cabin passesgers packed in a single bus. Noticed many older passengers standing for the longish bus ride."
Voordelen: "Flotte très moderne"
Nadelen: "Surbooking à l'embarquement, aucune info, un scandale. Seulement un petit déjeuner (très moyen) servi pour la totalité d’un vol de plus de 6h, quand les autres compagnies servent un vrai repas et une collation Aucune trousse en classe économie, ni un masque, ni une brosse à dents"
Nadelen: "Le racket de cette compagnie commence dès l'enregistrement. Nous étions en famille avec deux enfants. Premier bonheur de devoir payer 63 euros de plus pour éviter d'être disséminés aux 4 coins de l'avion, le système par défaut ayant fait cela !!! Deuxième bonheur l'avion est en fait quasi vide.."
Voordelen: "Les films et le casque confortable . Équipage agréable et avion confortable"
Nadelen: "Nourriture moyenne mais correcte."
Voordelen: "Vol de nuit . Aucun soucis. Transfert des bagages impeccable. Équipage efficace."
Nadelen: "Les couvertures ne sont pas donnes automatiquent ce qui est regrettable pour un vol de nuit où la climatisation est toujours trop froide."
Nadelen: "No sweets were served in any meals. Not even a chocolate candy."
Voordelen: "Everything good"
Nadelen: "Nothing really"
Voordelen: "Surclassement Buisness Class, arrivée à Paris avec 20 minutes d’avance, livraison bagage rapide"
Nadelen: "Smaller leg room than other airlines"
Voordelen: "That there was a vegetarian meal on the second leg of my travel. And that the journey is over. Besides that, not much"
Nadelen: "1 hour delay to begin with. Then trasfer area at Abu Dhabi was utter chaos. While it's suffocatingly crowded, there was no A.C! No vegetarian option for meal on the flight from Brussels to Abu Dhabi. The seats hurt by bottom. One of the worst flight seats ever. All in all, a totally underwhelming experience."
Voordelen: "First the flight was delayed for 30minutes. And I wanted to watch a movie but the earphone socket in my seat 22A is not working at all. I just have to watch the flight map. The FAs are busy and sounds tired. THe flight is full but I wish I was moved since my ticket was eligible for an upgrade. I seldom complain but they need to check thru the seats -22A"
Nadelen: "The smell inside the plane glad I have some sweet perfume spray."
Voordelen: "Amabilité du personnel et qualité de la nourriture"
Nadelen: "Ma femme voyageant en économique n’avait pas le droit de venir me voir en Business"
Voordelen: "Friendly crew, comfortable business seating. Great choices of entertainment and great food."
Nadelen: "Boarding process having everyone board together is messy. Should have people that need assistance and families with very young children board first. They need extra time to settle. Then board by zones starting with business class."
Voordelen: "Crew friendliness"
Voordelen: "comfortable flight"
Nadelen: "Had to board from a bus & the tarmac due to the construction at Abu Dhabi. Combined with a full flight - there was a lot of pushing as people were trying to get onboard first. We left an hour late as well"
Voordelen: "The crew was gracious and the dinner delicious."
Nadelen: "Cramped seating"
Voordelen: "Confort de l'avion excellent surtout pour les grandes personnes"
Voordelen: "Confort correct. hôtesse à l'écoute"
Nadelen: "Emplacement des jambes un peu juste pour les grandes personnes"
Voordelen: "Le confort , le calme"
Nadelen: "On the boarding time thy check you handcarry wait and on that time if you have extra wait they want to throw I don’t like that because on the counter if they check and tell you have exsis wait you have a option to give your extra stuff to your attendant but they give hard time to pas Sanger’s I really hait that sevice"
Voordelen: "I thought 11 thousand dollars for 2 of us to fly was way to dear business class there was not a lot of room. Was my own fault I thought I was going on a380 but I woukd think twice about booking again for that price not worth it."
Voordelen: "The air staff were so good!!! So friendly and so attentive!!"
Voordelen: "Easy to cancel trip"
Nadelen: "Kayak did not have technology to know about cancellation"
Voordelen: "I didnt have to catch a bus to board like how we did at Abu Dhabi"
Nadelen: "The boarding was done the most confusing way. Back to front when there were zones on each boarding pass"
Voordelen: "The seats were very comfortable with good leg room. Food was excellent. Cabin crew was friendly and accommodating."
Nadelen: "The entertainment screen looked aged. Very slow and not so good resolution. Certain sections of the Abu Dhabi airport are disappointing. Bathrooms in that particular section of the airport were really dirty and broken. Also travelling by bus to the airplane is not desired for such a major airline home airport. I read somewhere that airport is going to go through major renovation in 2019, so I hope it will become as good as Dubai airport"
Nadelen: "The seats never recline. All the 4 leg seats had reclining ossue"
Voordelen: "timeliness, in-flight entertainment, food"
Voordelen: "cheapest fiar"
Nadelen: "We have cancelled the trip on some personal problems online on kiwi.com, called twice also but till date no action is taken. Neither we got refund nor tickets got cancelled, eventhough we have cancelled tickets 3 days prior to start of our trip"
Nadelen: "The cupcake served was eaten by some animal before opening. Have lodged complaint and may send them video."
Nadelen: "They don't even give you a can of Diet Coke or any ice even after requesting repeatedly Unbelievable"
Voordelen: "Efficient and friendly crew, on time"
Nadelen: "Boarding announcements can be improved so that it's clear which group of passengers can board. Seats are too narrow even for average sized individuals."
Voordelen: "The staff was very friendly and the food is very good."
Nadelen: "The seats were very marrow and crammed"
Voordelen: "I loved that I got a free upgrade to Business class. The steward was so kind and attentive. He made the trip great! I enjoyed it all especially getting to really rest on an overnight flight!!"
Nadelen: "Nothing. It was all good!"
Nadelen: "they didn't provide wine service"
Voordelen: "Not like trans Atlantic flights"
Nadelen: "Some crew were mean"
Nadelen: "Lost one of my bags! Returned after over a full day... was not even updated on location / that it had been found until the following morning... 24 hours later. Boarding was delayed... but by all means take longer if it means I get my bag when I land!!!"
Voordelen: "Après une heure dans l'avion sans climatisation malgré un personnel de bord irréprochable (distribution de boissons) on nous annonce le débarquement, diriger et abandonne dans un terminal malgré un repas offert, pas d'information après renseignement auprès d'un accompagnant de tour operator j'apprend qu'il faut se rendre à la même porte où nous embarqueront avec 4 heures de retard. Un grand merci au personnel de cabine mais le responsable au sol .... Mais en plus de 10 vol Ave Etihad c'est ma seul mauvaise expérience et de plus j'ai payer 200fr pour changer de vol et arriver 4 h 30 plus tôt résultat gagné 30 minutes oups"
Nadelen: "Le personnel de cabine souriant et avenant"
Nadelen: "Abu Dhabi boarding experience needs to be better."
Nadelen: "Le vol était complet et nous nous sommes vu proposés éventuellement un vol AF direct en remplacement. Après notre acceptation, en dernière minute, nous avons finalement embarqué sur ETIHAD. Là fut notre erreur car lors de la correspondance à Abu dhabi nous étions de nouveau surbooké à 23h00 ! malgré nos borading pass. Au bout de 2h de négociation nous avons obtenu une chambre d'hotel de 1h du matin à 6h.... pour reprendre le vol suivant à 8h30.... Aucune indemnisation, ni surclassement, as même un code wifi .... COMPAGNIE A EVITER A TOUT PRIS, c'est du LOW COST et le SAV est CATASTROPHIQUE. Devrait même être interdite de vol depuis PARIS. https://www.tripadvisor.fr/ShowUserReviews-g1-d8729074-r479551359-Etihad_Airways-World.html#"
Nadelen: "They have restrictions more than any other flight about the size of the hand luggage- My parents were allowed to bring one hand luggage without any problems, but they were not allowed to take it back because it was "Big!" it did not put on weight or get fat! its a hand luggage that stays the same size! They blame it on the TSA and say it has to fit in and asked us to pay 325 $ to take the same bag that they brought things in."
Nadelen: "Boarding process"
Nadelen: "Boarding process"
Voordelen: "Food, entertainment"
Nadelen: "Bad seats, bad legroom and very cramped isles"
Voordelen: "On time. Plane was clean. Security clearance was good."
Nadelen: "Food quantity and quality dropped to zero. Absolutely disappointed. I had travelled with etihad before. But this time I feel like not to travel with them again. In a 14 hour flight hardly one meal with 10 hour gap. Imagine if some one traveling with diabetic needs"
Breakfast menu must be improved along With orange juice
Voordelen: "It's okay but they doesn't have good service about the luggage I'm coming from overseas I have two luggage and they charged me for one luggage to charge me."
Voordelen: "Every think was a range and serve nicely"
Nadelen: "Arriving time"
Voordelen: "You get out to change flight and you go back to the same plane"
Nadelen: "No English subtitles on TV or movies"
Voordelen: "Nothing to like, seats are cramped and worn out."
Nadelen: "No subtitles or closed captioning on movies or TV programs"
Voordelen: "I didn’t"
Nadelen: "I was a business class passenger and the flight might as well have been economy, with the exception of the food. There was no personal entertainment, the seat foot rest did not work — it was an old plane — the seats recline all the back to the lap of the person behind you — so when the guy in front of me was done eating he proceeded to lay back — however I wasn’t done eating — and it knocked over my glass of sparkling water —- typically even if a passenger is still eating there is still room for the person to lay back — I had to push the persons seat quickly before my whole tray was wrecked."
Nadelen: "The flight to Muscat was great — the flight from Muscat to Bangalore sucked!"
Voordelen: "The seats were comfortable and spacious"
Voordelen: "That it was a direct flight"
Nadelen: "Turn on A/C of plane upon boarding (it is the only airline where the A/C is turned on after the aircraft detaches from gate, even budget airlines in have A/C on when boarding) Improve entertainment (more movies / better selection up to date) Increase seating space Improve food options and quality"
Voordelen: "Good flight and really comfortable. Rate 5 star"
Nadelen: "Very satisfied on my travel from London to Muscat"
Nadelen: "Hi flight Manchester to Muscat was good . Air craft Muscat to lahore was too old and very small . The main thing happed no baggage arrived they have lost it or will arrive after 2 / 3 days ... please help to find out my baggage."
Voordelen: "Seat were amazing ,plane was clean"
Nadelen: "Train your staff to be more polite and smiley"
Nadelen: "The connection time between these two flights that you sell as a package is not enough. It is a 30 Min journey to do in a 45 min transfer, and the gate closes 30 mins before departure. Then if you’re first plane is delayed even by ten minutes (as mine was) you are more unable to catch your flight"
Nadelen: "Back to back delayed flights, no entertainment, no food or drinks, slow luggage delivery, etc"
Voordelen: "Nice clean plane"
Nadelen: "Snacks would have been better than a cheese sandwich"
Voordelen: "Service with a smile and a more humane approach would be good"
Nadelen: "Same hygiene and quality standards across flight on all sectors"
Nadelen: "Again entertainment system was horrible with flickering screens"
Nadelen: "No separate boarding line for business class passengers; Staff was clueless in muscat airport and theee was no priority boarding for business class passengers"
Voordelen: "Nothing as such"
Nadelen: "Air condition was very low"
Voordelen: "New 787 seats were extremely comfortable for short-haul, regional. 2-2-2 may not suit some people for long haul. Good selection of in-flight entertainment. Nice sincere service."
Nadelen: "Boarding was unpleasant. Buses to aircraft: had to wait approx 10 mins in the bus on the tarmac whilst the previous two buses unloaded. Then the actual staircase / boarding process took nearly 10 minutes... queueing in 41 degree heat. Muscat is a very new airport and many gates with airbridges were not being used. As the home airport of the national carrier I wouldn't expect tarmac boarding."
Nadelen: "The while tip was so bad"
Nadelen: "Poor service Not adhering to time Very bad air conditioning"
Nadelen: "In Oman airs home airport there was no service desk. When the flight was delayed the sent 1 agent do deal with a full glitch’s worth of guests. Even though the delay was over 6 hours they gave no compensation besides lounge access to a lounge that is not fully functional. The next morning (yes the delay was overnight and they didn’t provide a hotel room) they called us all to the gate only to tell us they still were waiting for the plane to be repaired (the night before they’d Told us the flight would be in time as they’d flown another plane in). Again there was only one Oman air agent and just normal airport staff to handle the full flight. People were yelling and there was a lot of anger but no official announcements were ever made and only rumors passed from those who actually had a chance to talk to the on me guy. Finally when i arrived in Bangkok it seemed like they had there act together as there were many agents on the gangway to assist people to find connecting flights. Being so late there was only on flight for me and several others trying to get to Phuket. An agent took us to immigration and told us all he’d meet us in the other side to take us to the check in. HE DIDN’T SHOW UP. We couldn’t go back in the airport to find him or anyone from Oman air and were left to find an airport employee who graciously helped us find the booking office and just make the flight. I fly internationally regularly and this was by far the worst airline experience I’ve ever had or even heard about."
Voordelen: "Roomy business class"
Nadelen: "All ok"
Voordelen: "It was a smooth journey"
Nadelen: "It was overall a good experience. Nothing negative to say."
Voordelen: "Oman Business lounges good in Bkk also"
Nadelen: "Seats in business were ok but do not offer the position options that most airlines offer in Business."
Voordelen: "Nice service"
Nadelen: "Poor amenity kit and not as good as the usual oman Air lie flat seat"
Voordelen: "Excelleng servive"
Voordelen: "Personnel de bord efficace et agréable"
Nadelen: "Un repas moyen"
Voordelen: "La gentillesse du personnel de bord Les petites attentions comme la trousse de confort pour la nuit"
Voordelen: "We took off on time. Attendants were nice. Value for money."
Nadelen: "Lavatory I used was a bit messy. Meal option was a bit blah."
Nadelen: "1. Waiting in a closed doors transfer bus w/o AC 15+ min just in front of the plane because it wasn't ready for the passengers. (Unaceptable) 2. Flight attendant unable to pick an organized trashbag politely given to her(unaceptable) ; next time all trash will be left in the seat like all passengers do."
Voordelen: "Straight to my destination"
Nadelen: "The worst food you could ever have in a expensive flight. Just pretzels and water. And the plane is really old & the chairs are really stiff that hearts the back"
Voordelen: "The aircrafts are good and comfortable, food is acceptable and air crew is curtious"
Nadelen: "The tickets issued to us specified that we were allowed 2 pieces of checked luggage each piece max of 23 Kg. The check in staff refused to accept the baggage allowance as was shown in the ticket . They insisted that the agent issued the ticket wrongly and they will only allow 2 pieces weighing total 30 kg. It was embarrassing as we had brought luggage as per tickets issued. IF THE AGENT APPOINTED BY OMAN AIR HAD ISSUED A WRONG TICKET, IT IS THE PRINCIPAL WHO IS RESPONSIBLE WHICH IN THIS CASE IS OMAN AIR. IT WAS A BAD EXPERIENCE AND OMAN AIR HAS TO COMPENSATE. The entertainment screens did not work for quite some time."
Nadelen: "Bad, flight was delayed by an hour without announcement. Further another 10 mins wait due to some problem at aero bridge. Overall poor."
Voordelen: "Okay legroom, a 787 Dreamliner really is an excellent airplane though so it made up for it. Entertainment options were excellent, easily kept me occupied throughout."
Nadelen: "Food wasn't great, but can't complain about the meat or veggie option."
Voordelen: "It's good the service from the start, from check in and from the stewardess .... good flight"
Nadelen: "What airline in 2017 requires you to present your credit card if booked using CC at time of bording, then takes 20 minutes to verify this? Oman air does. In addition, they called me to tell me my flight time changed and so decided to push the flight back one day, so they rebooked me. Then at airport was told i missed my flight...completely maddening and had to throw a fit before they finally booked us on the flight we were told by phone we had yet didnt seem to register in their systems."
Nadelen: "I didn't make the flight, my travel partner was in an accident and the cancellation fees were more than the tickets. That sucks..."
Voordelen: "The plane was very nice and comfortable. Bathroom did get dirty fast."
Nadelen: "The food wasn't great. Plane should've left earlier if expecting delays from incoming flights over the mountain."
Nadelen: "Was bumped off my flight without notice, because my flight was delayed 30 minutes. Arrived at the airport before the gate closed to tell me I was on a flight 7 hours later. Oman air employees were incredibly rude and unwilling to help."
Voordelen: "Prompt; good leg room; decent food on each leg of the flight"
Nadelen: "No complaints"
Voordelen: "Crew was friendşy"
Voordelen: "The price was great and the service and planes were adequate for a relatively short flight."
Voordelen: "Plane took off an hour late. Confusion among boarding agents at the gate. Old aircraft."
Voordelen: "-Muscat airport must have aero-bridge -the crew is apologetic to serve alcoholic beverages-sneaked in wine bottle 15 minutes before descent/touchdown; emirates etihad have no qualms openly and freely serving alcohol in international flights. -leg space is cramped. -did not announce baggage belt -did not inform ambient temperature and other weather details"
Voordelen: "Friendly crew, timeliness"
Nadelen: "Insufficient leg space, available movie selection"
Voordelen: "The staff were very sweet and the food ok as airline food goes but..."
Nadelen: "The flight was delayed out of Heathrow and as a result over 50 of us missed our connecting flights. We arrived in Oman and many missed our flights by only minutes to find ourselves stuck from 8 am to 2 am the next day as only 2 flights a day are offered. They never thought to hold the flights to await our arrival. A hotel was supplied but it charged for internet(we were told by the airlines it was free) had very good meals but NO tea or coffee in the rooms or offered after breakfast without a charge. The airline said we could sleep until midnight and then a shuttle would return us for the 2 am and 2:45 am flights but the hotel insisted on us going at 10pm . driver wanted off was all we thought. Second flight was an older plane ,terrible meal and no individual movie or tv systems ."