Delta were magnificent. All really helpful and a joy to travel with. Food was very nice and they kept me topped up wthe water, cold drinks etc. Heathrow was very busy that time of day and despite arriving early I needed all the extra time to queue to check in luggage and then the waiting to get through security was very long and only just got to the gate as it was closing. You need to aim to be in Heathrow 3 hours before take off, not two.
Presque 4h de retard, valise arrivée abîmée
Excellent aircraft quality and flight attendants were great. An interesting selection of in flight movies. The food and drink service was ok
I enjoyed my flight, very comfortable and good communication.I liked the fact that there was acknowledgement of staff shortage and reassurance to provide excellent service! Shout to Ian and colleagues who helped me find a window seat, my phone and passport i miss placed when i had a little panic.please do share this with virgin atlantic !!!! The Pilot was the best!
Rien à dire pour un volt de petit trajet
Les fauteuils beaucoup trop étroit, pour une personne musclé. Aussi n'on les hôtesses on était formidable avec nous ,encore un grand merci
There were many cancelled flights from Heathrow due to crew shortages. I was glad our flight had just enough attendants to fly, but they worked very hard & remained polite & helpful. Very impressive
Places réservées sur kayak avec option grande place . Non respecté. Confort abominable sur le vol retour. Vol de départ annulé cause Covid seulement quelques heures avant le départ. Incertitude pour un vol de replacement, finalement obtenu 12 heures après . Merci kayak: plus jamais chez vous.
Personnel très professionnelle et à l’écoute des besoins des passagers. Repas assez bien, surtout salade fraîche. Proposition de plats aux légumes pourrait améliorer l’expérience pour les personnes qui ne mangent pas de pâtes. Globalement tout s’est très bien passé.
Un enregistrement compliqué comme à l aller. Un passager n'avait pas d attribution du e ticket par la compagnie. Pas de check in en ligne possible . Personnel un peu désorganisé
Voordelen: "The service and patience"
Nadelen: "Everything was great"
Voordelen: "Always helpful cabin staff and very efficient"
Nadelen: "Cery old aircraft ecenomy cramped (usually fly premium but it was an emergency )"
Voordelen: "Crew are always top notch, free drinks are readily available and entertainment system is great."
Nadelen: "The food portions and quality have definitely declined over the years sadly, as carriers cut costs no doubt."
Voordelen: "Seat was comfortable, good movies, etc"
Voordelen: "Everything was easy"
Nadelen: "Business class seats are snug for big people compared to other airlines"
Voordelen: "Virgin Atlantic is the best airline I’ve ever flown on internationally. The service is wonderful, from check in to inflight service. Everything went as planned. The food and drinks on board are free and they are an abundance of snacks, much more than we dreamed. The flight attendants are excellent"
Nadelen: "No. Keep up the good work!"
Voordelen: "Crew was great!"
Nadelen: "The scone and roll were blah and dry - and so much bread in one meal!!! My seat charger didn’t work :("
Voordelen: "The crew were lovely and the seats were ok."
Nadelen: "Not a lot to Improve on to Be fair"
Voordelen: "Business class on the 737 is somewhat basic compared to Virgin Australia's A330, but you still get the same great service, and the food is terrific."
Nadelen: "My tv screen could not show the movies"
Voordelen: "crew was nice"
Nadelen: "First time flying with a partner through Delta, so they stuck us on a Virgin Atlantic flight meaning I didn't get my free Delta check in bag (a fee of $60 each way) when I have gotten it every other flight I have ever taken with them. It was also 2 whole hours late in boarding."
Voordelen: "I liked the movies"
Nadelen: "Crew helping everyone be more courteous to people sleeping. Group of guys being loud in the back of the plane while I was trying to sleep"
Voordelen: "The business class seats are the best we’ve had. Plenty of room, nicely laid out, good organization design. The blankets were fluffy and very comfortable. Crew was super attentive and friendly. For such a long flight, it was very pleasant, will highly recommend."
Nadelen: "at last minute itinerary was changed.. instead of routing through Brisbane, was now routed through Sydney. Flight from Sydney to LAX was delayed by 4 hours, then missed flight LAX to LAS... overall long delayed arrival. Checked the route through Brisbane, and those flights we're all there, departed and landed all on-time... so wondering what the reason was for the change of the itinerary without a cause (no cancel or delayed flights through Brisbane)"
Voordelen: "Provides the service you'd expect from an international carrier. Boarded on time, seat actually reclines, meals, baggage, seat assignments are included in the price. Staff treat you well and the price isn't bad."
Nadelen: "Virgin website is slow and not intuitive. Couldn't get seat assignment until i was at the gate. No explanation why. Boarding announcements delivered via ESP. Half of the passengers were still in the boarding area because no one heard announcements. Arrived 30 min early but had to wait on the tarmac for 45 min for a parking gate. Baggage delivery at JFK took forever."
Voordelen: "Super friendly and helpful crew, food etc was fantastic very enjoyable flight. Thank you"
Voordelen: "Everything was good in this flight"
Voordelen: "The food was great. The flight attendants were very courteous and took excellent care of all passengers"
Nadelen: "Long flight lol j/k can't help that. It was a great flight, no complaints"
Voordelen: "Everything (with the exception of the subject below), thank you. One thing that really surprised me, though, is how much I liked the eggs (on both flights) and what went with the eggs, like the spinach and potatoes and bacon on this flight and the potatoes and sausage (and was there something else?) on the next flight. Kudos for making something that has got to be cheap taste good. Thanks."
Nadelen: "Come to think of it, there was one thing that I didn't particularly like, and that was how the headphones only worked on one side only (there was only audio on one side). At first I thought that maybe I had just gotten bad headphones, but the my next flight was the same: the headphones also only played audio on one side."
Voordelen: "Nothing much"
Nadelen: "MEL/AKL 7/7 FLIGHT CANCELLED. NO NOTIFICATION SENT. Online system down. .....try later. Had to call Philippines. Eventually got transferred to Air NZ 777.Great flight .... would never use Virgin again. AKL/MEL FLIGHT 13/7 CHANGED FROM 6:30 TO 7:50 TO 8:10. No advice. Online system down. Unable to get updated status. 20mins call to Philippines. No apologies.Ended up on an A330 800 .No USB points. Got a seat, but everything from cushions to Coke had to be paid extra. At be slightly cheaper, but no better than Tiger"
Voordelen: "The crew was pleasant and attentive"
Nadelen: "The entertainment system was not good. The touch screen was not calibrated and very hard to select and scroll through. The flight was over a hour late so we missed our connection. Got rebooked okay, but after traveling for 18 hours having to wait three extra hours was a drag."
Voordelen: "Fast boarding and nice staff. Food selection was ok"
Nadelen: "One item missing from menu (unavailable). Issues with entertainment system. Bathrooms lacked moisturiser which is always very helpful on long flights where the air is dry"
Voordelen: "Complimentary newspaper Food service"
Nadelen: "Overhead reading light"
Nadelen: "Once In London, we were told by British Airways that was flying us to Nice that Delta had “lost” our infant electronic ticket - It took 1.5h to get new ticket reissued! We missed our connection and had to wait 3 more hours for the next flight - We were somewhat lucky as multiple flights were delayed/cancelled that day - I will avoid using Virgin Atlantic in the future as they need Delta and British operate their flights and this makes it prone to issues like that"
Voordelen: "Francesca was the flight attende t that I had most the most interactions with was very friendly and warm."
Voordelen: "Great Service. Truly enjoyed Economy plus!"
Voordelen: "I loved the movie choice!"
Nadelen: "The head rest comfortability, could be softer as well as the pillows, they could also be softer."
Voordelen: "Very polite and helpful staff."
Voordelen: "Seat is very comfortable"
Nadelen: "After 14 hours the seats were like sitting on spikes"
Voordelen: "I had a great experience from start to end of my trip. Most of the staff were pleasant and professional. Food wasn't okay and red wine on flight from Heathrow was delicious."
Nadelen: "The red wine on the flight from Lagos was too sharp. That is the regular one served on virgin flight so was glad when I tasted the new one served on the flight from Heathrow, thinking it's been changed!"
Voordelen: "Leg room in economy was good. Staff very professional and made a long flight bearable."
Nadelen: "At check in the name on my reservation read Ron, not Ronald which is on my passport. The second agent I was referred to was unpleasant and charging $100. Had same problem out of Seoul but there was no charge for the ticket change. My interaction with the second agent left a very bad taste in my mouth."
Voordelen: "We paid extra for more legroom and it was totally worth it."
Nadelen: "The regular seats were so lacking in leg room that I could not cross my legs, reach the floor to get my glasses when I dropped them, or even get my carry-on out. There is no way to get into the "brace for impact position" with arms over your head and head in your lap! This is really unsafe, not to mention really uncomfortable. The flight was long, so comfort would be nice! Our first flight was regular seats and I was pretty miserable and I am a slender woman 5'6". The extra 3" was great, and we had to pay more on the return trip. The FAA should be investigating seat size and safety on planes."
Voordelen: "Smooth flight"
Nadelen: "My economy window seat was just too cramped for a big guy on a nine hour flight"
Voordelen: "the crew were the friendliest I've flown with (Irish & British)... the lighting was very relaxing and the continuous snack service was much appreciated (especially ice cream).. gonna try premium economy next time as the seats looked even better..."
Nadelen: "Vera the entertainment screen was very good but there were no newly released movies, everything seemed to be a couple of months old... the leather headrest was comfortable but kept slipping down to behind my neck, would be nice if it was lockable in position.."
Voordelen: "Quantity of food was less for the dinner time..but overall experience was good.."
Voordelen: "Aisle/window seating!"
Nadelen: "My entertainment unit did not work. I was graciously offered an iPad, but declined, however, the picture quality at my son's seat was also iffy. Both my long-haul flights had poor signage for toilets."
Voordelen: "Neat plane, good food and service"
Nadelen: "The entertainment screen was very dark. To bad since there was an ample selection of movies."
Nadelen: "Problème incroyable quand cest acheté avec Virgin et opéré par Air canada... est vous capable de vous entendre sur la meme chose ?? Jai couru 1:30 h pour que mes bagage embarque sur ce vol ... pu jamais"
Asked the gate agent to allow me to board out of order, because I was tired from 20 hours of travel, she refused
Voyages à 4 personnes , la totalité des bagages perdus , turkish airlines première et dernière fois .
L’embarquement top , Le service à bord, le repas distribué peuvent être largement amélioré
Nadelen: "Très bien à heure un avions trop propre"
Voordelen: "All was good. Excellent price. Plenty of space. Crew was nice and helpful, as always with Turkish Airlines. The flight was on schedule."
Nadelen: "The food was basic, but I understand this, as we have the pandemics, and there is no opportunity for cooking."
Voordelen: "All what you served !"
Nadelen: "Everything is okey !"
Voordelen: "Toute était très bon depuis le début jusqu'a la fin. Très en écoute. Excellent ..."
Nadelen: "Every thing was good"
Voordelen: "The seat is comfortable"
Voordelen: "It was so smooth. Crew was so nice. Food was delicious. Airplane was so comfortable."
Voordelen: "Super efficacité au desk 'cas speciaux' de Turkishairline Ils m'ont imprimé ma carte d'embarquement en 3 minutes"
Nadelen: "Pas de réseau à l'aéroport Pas de rappel de kiwi pour s'enregistrer"
Voordelen: "Crew efficient and tried to accommodate everyone."
Nadelen: "On the runway, the crew upgraded a family with two small toddlers. They cried on and off non stop and walked back and forth in business class. I pay for business class so I can have some peace and quiet ! Crew informed everyone that they switch this family seat due to the safety of this family seat. I understand they need seats but crew should upgrade another couple with no toddlers and maybe a star alliance gold member rather than give this family with the toddlers the upgrade. No one wants to pay for business class with 2toddlers crying and up and down aisle ."
Nadelen: "Bagage non reçu. Un bagage sur 10 bagages, quelle mauvaise organisation"
Nadelen: "L'équipage ne fais pas d'effort pour comprendre ce qu'on lui demande dans une autre langue à part l'anglais. C'est un vol international et je pense que c'est important de parler français aussi."
Nadelen: "La cuisine est vraiment horrible"
Nadelen: "Le manque de sollicitude pour établir le billet pour la connexion IST YUL, suite à la non connaissance du nouveau contrôle AVE pour les entrées au Canada."
Voordelen: "Crew was very helpful & friendly. Cabin was well pressurized."
Voordelen: "Only the stewardesses very helpful and professional"
Nadelen: "The seats"
Voordelen: "Un grand merci pour avoir été surclassés lors de ce vol qui fut des plus agréable . Le personnel a été charmant et compète a l’aerop et pendant le vol !"
Voordelen: "Tout a été excellent"
Nadelen: "Rien ne m'a déplu"
Nadelen: "We didn't get anywhere cause we didnt have visas."
Voordelen: "gentillesse de l'équipage, propreté de l'avion"
Nadelen: "2 bagages cassés au retour dont une ouverte"
Nadelen: "I received my luggage one week after the flight"
Voordelen: "ils sont toujours à l'écoute et attentionné Parfait en globalitees"
Voordelen: "Très pratique,gagne beaucoup de temps partout où nous allons."
Voordelen: "Très pratique"
Nadelen: "Retard du vol dur avec un enfant"
Nadelen: "Retard du vil dir avec un enfant"
Voordelen: "Airplane crew was amazingly friendly and helpful"
Nadelen: "The customer service in Istanbul airport (for Turkish Airlines) did not speak or understand English at all. She could not give us any helpful information of our flight"
Voordelen: "Airplane crew was amazingly friendly and helpful"
Voordelen: "Great food and on board service"
Nadelen: "I missed a bit more leg room to be able to sleep ok"
Voordelen: "Turkish Airlines always has decent food and entertainment."
Nadelen: "An hour late with no apologies. And seats are so small, the people sitting next to me were so large that I didn’t have enough room."
Nadelen: "the most stupid customer service representatives I've seen in both call center and point of sale"
Voordelen: "Length of flight was very tolerable"
Nadelen: "Transfer was chaotic. The crew could have informed the passengers about the transfer better. They simply haven't help at all on guidance to transfer."
Voordelen: "I truly enjoy my first experience flying on Turkish Airlines! Service was great, flight was smooth, food was great! I liked The whole experience! I'll definitely recommend Turkish Airlines To my friends!"
Nadelen: "Flight attendants need to be friendly ."
Voordelen: "Merci à Turkish Airlines"
Nadelen: "Enjoyed the hotel stay on the long layover"
Nadelen: "Vol a des heures invraisemblalbles 3:45AM Attente interminable dans bus surchauffé, alors que l aeroport est vide et plein de passerelles sont libres. Turkish economise des droits d aeroports sur le dos de sa clientele Personnel de l aeroport ne fait que taper la discute entre eux alors que la clientele n en peut plus d attendre.."
Nadelen: "poor to non existence service in economy class. all crew up front with zero crew In back."
Voordelen: "Again, the crew was very young and greeting everyone with a smile, very accomodating. Loved the snack (Delta take notes). Time passed fast."
Les repas n’étaient pas très bons
Le transfert de dossier entre Delta et Air France qui affrétait l'avion n'avait pas été réalisé. Nous n'avions pas de billets pour le vol retour. Le personnel Air France à l'enregistrement nous a dit de nous débrouiller avec le service assistance Delta Américain pour le transfert de notre dossier, alors que j'ai des enfants en bas âge… Finalement, quelqu'un a accepté de s'occuper de nous, et après une heure de négociation, il est parvenu à nous avoir des billets d'avion. C'était une expérience très désagréable. Je ferai attention pour mon prochain voyage à acheter mes billets d'avion autrement
Nous avons fait la queue pour l’embarquement pendant de longues minutes. Au moment de passer, on nous dit que nos passeports doivent être vérifiés. Obligation de suivre une autre queue. L’hôtesse nous demande notre test Covid alors qu’il n’y en n’a pas besoin pour revenir en France. Une fois les passeports vérifiés, on nous demande de retourner à la fin de la première queue…donc très long !
Écran ne fonctionnait pas …. Pas d’alternative
Température de la ventilation très basse.
Amélioration: le check in sur ordinateur deux jours avant qui prendr trop de temps et ne fonctionnait pas. (Près de 4 heures dd mon temps ! Entre les essais multiples et amples téléphoniques) make it simpler.
Personnel très sympa, très serviable.
Le repas était léger, avec des légumes mal cuits, une purée trop salée et un morceau de poulet mauvais. Au petit déjeuner, sandwich au fromage 😒
Checkin via l’appli impossible
Notre vol a été annulé, puis l’autre retardé ainsi nous avons loupé notre correspondance. Ensuite nous n’avons pas eu notre valise à l’arrivée
Des casques anti bruits pourraient être transmis si les conditions de voyage deviennent difficiles : les pleurs et les cris d’enfants durant tout le trajet et ce quasi sans interruption ont rendus le vol très désagréable . Vol choisi à l’initial car etant un vol de nuit et cela permettait d’avoir un peu de calme. Le personnel était sympathique et avait des bases en français ce qui était agréable. Ce qui n’était pas réellement le cas pour le vol aller . En vous remerciant,
Mauvaise gestion du retard et de l’embarquement. Repas minuscule qui donne la nausée. Personnel de bord qui parle super fort y compris quand 75% du vol dort…. J’étais très mal installé, même dans une low cost j’étais mieux, assez déçue
Repas disponibilité du personnel confort d’installation ponctualité
Nadelen: "Informing that the flight would delayed by three hours ahead of time would have been amazing. Instead of extending the delayed time every 45 min making us miss all the other opportunities to fly out"
Nadelen: "Connection flight was only 30 min, plus the 1st flight was delayed... Causing I missed the 2 nd flight"
Voordelen: "Great crew, comfy seats and efficient boarding!"
Nadelen: "My hard shell suitcase was broken during the process not sure when or where. Items in my suitcase were also damaged. The seats are so close together that it was very hard. If you are a bigger person I recommend flying first class."
Voordelen: "Crew was amazing. Pilots were attentive to kids and answered questions. Everyone was very welcoming and helpful."
Nadelen: "They didn't have some of their food options (and they apologized for that up front), but then ran out of the others by the time they got half way through the plane. That was tough for a five hour flight that went through dinner time."
Voordelen: "Crew very friendly and courteous"
Nadelen: "Would’ve been nicer to have lunch rather than breakfast"
Voordelen: "Nothing to like when 1. you are arriving at your destination after 24 hours plus delays. 2. you paid Comfort+ class (not cheap) and are constantly pushed back in the Main Cabin."
Nadelen: "Actual flights flying on time. What a mess!"
Nadelen: "No air conditioning in the plane and we had to sit on the runway for 25-30 minutes, very uncomfortable and we weren’t kept up on what was going on. Crew acted like they didn’t want to be there"
Voordelen: "The crew was polite and welcoming."
Voordelen: "Comfortable and spacious seating. Quick and smooth flight."
Nadelen: "Since this was such a short flight, there wasn’t much to improve."
Voordelen: "Crew was very sweet"
Nadelen: "Plane had to divert from Salt-Lake City due to a storm. My son 17 years old traveling alone once in Salt-Lake City should have been given priority for an overnight stay instead of sleeping on an airport bench! Dinner + Breakfast vouchers would also have been nice compared to the 15$ food voucher..."
Voordelen: "Crew was great"
Nadelen: "flight was diverted an hour away for refueling because of weather over SLC. But SLC opened before we even landed at Grand Junction, CO. I had 8 mins to run between concourses to catch the next flight. My bags didn’t make the flight and have perishable food items. But it is what it is."
Voordelen: "Liaison quotidienne fiable"
Nadelen: "C’est un petit jet avec espace limité"
Voordelen: "The crew was amazing"
Nadelen: "Ran over 2 hours late with no explanation"
Voordelen: "Crew were very good"
Nadelen: "Seat assignments should be assigned when we checked in. They weren't for the second leg. But, the seats are fine."
Nadelen: "Le choix des films, la nourriture, l'information de vol sur la tablette"
Voordelen: "Personnel courtois"
Nadelen: "2h de retard ..."
Voordelen: "Not much I liked"
Nadelen: "The crew were the worst Delta crew I’ve ever had. Sat 1st class and waited 1 hour from sitting in my seat untill I was offered a beverage. Asked for a snack and was told to wait until the basket was brought around, 20 minutes later. Asked for coffee, it was terrible and served with attitude."
Voordelen: "Zéro sourire! D'après moi, ils n'avaient pas envie de travailler ce matin..."
Nadelen: "Le wi-fi ne fonctionnait pas, aucun dvd, même pas de prise usb pour charger nos téléphone, siège très étroit! On pouvait dire quand le pilote ralentissait et accélérait tellement c'était fait brusquement! Rien à voir avec mes 2 premiers vol..."
Voordelen: "The gate agent in Medford for delta was awesome"
Nadelen: "le confort des sièges"
Nadelen: "Un autre transporteur! Vol retardé + déglaçage +attente sûr tarmac = vol de transfert raté = 4 heure d’attente a l’aéroport résultat départ de Montréal à 9;00 pour arriver à Kansas à 23:00h"
Voordelen: "Vol retardé + Déglaçage + atttente sur le tarmac pour laisser atterrir un avion en priorité = Arrivé en retard pour le vol suivant = résultat attente de 4 heures à l’aéroport pour prendre le vol suivant. Départ de la maison 8:30 arrivé à destination 22:00 Montréal/Kansas!!!"
Nadelen: "Un autre transporteur!?"
Nadelen: "I could not sleep on my return flight, as I am a woman travelling alone and I was seated next to a young man, when there were plenty of free seats in the rear, where some guys were spread out among 3 seats sleeping."
Voordelen: "Crew was great."
Nadelen: "Couldn’t hear/understand the pilot"
Nadelen: "Everything was excellent."
Voordelen: "Le personnel de Board a ete formidable. Le siege etait tres confortable"
Voordelen: "Le choix de films"
Nadelen: "Pas beaucoup d espaces, personnel peu sympathique, écran qui ne marchait pas bien du tout (avance rapide sans demander, impossible de revenir en arrière), pas de bagages à l arrivée"
Voordelen: "Good airframe."
Nadelen: "3+ hours delayed; didn't arrive until 3AM."
Voordelen: "Tout est dit plus haut"
Nadelen: "Tout est dit plus haut"
We had plenty of legroom on the way out but less on the return and also less film choice. Food was poor on both legs and prior to flight, Lufthansa Customer Service was very poor/ non existent
Liked the condition, comfort and cleanliness of the plane. Flight crew was very efficient and attentive. Food was very good, but they could have a slightly larger meal service. There was not enough food to eat.
I Like Everything, I like flying Lufthansa, and I like the food in Lufthansa, Thank You very much for everything 🙏
Transit à Frankfort : horrible !
Was not given boarding passes at Brussels Lufthansa check in. Told to get them at the gate in Munich.
Encore et toujours du retard, nous avons du changer de vol puis d'avion, imprimer de nouveaux billets et n'avons connu nos places qu'au moment d'embarquer
J'ai manqué ma connection en dépit des assurances de l'équipage. 6 heures d'attente.
Like: The flight attendants Do better: be on time. You informed us of a 25 minute delay…..that turned into over an our….probable cause - under staffed baggage handling to load the plane. In Newark we waited in excess of 30 minutes to see our luggage so we could transfer to our next domestic connection. Result - missed connection. Probable cause - under staffed or poorly functioning baggage handling.
Le fait de refuser de servir un deuxième verre de vin sous prétexte d’effectifs réduits à cause de la pandémie, Servir de l’eau ou du vin ce ´n’est pas plus difficile ! Aucun choix de repas et une bouillie trop cuite qu’ils osent appeler pasta. Personnel de bord particulièrement expéditif et antipathique. Le pire long courrier de ma vie.
They canceled my flight yesterday from Columbus Ohio so why ur sending me this shit
The crew is really friendly
Voordelen: "Nice crew"
Nadelen: "Better food, some entertainment, better bathrooms"
Voordelen: "Great flight and food options."
Nadelen: "The seats we were in were where it went from 4 in a row to 3, so the telvisions were not directly in front of us, and i had to keep my head turned at an angle for ten hours. It sounds silly, but my neck hurt after the flight a little. Might be a pop out tv you can attach that is moveable to fix this"
Voordelen: "Hydration station during the long flight. Leg room adequate."
Nadelen: "They checked my bag at the gate - despite me traveling all over the world NEVER having to check it - and would not take no for an answer, despite me having a 25 minute connection due to their one hour delay. Once boarded there was an incredible amount of empty overhead bins! Bag didn't make it"
Voordelen: "The Agent at the Lufthansa baggage location services was very nice and helpful."
Nadelen: "The flight from Copenhagen to Brussels was delayed long enough that I barely made my connecting flight to Frankfurt. However, my luggage did not. I hope it will arrive today."
Nadelen: "Best company and the 380 is amazing."
Voordelen: "Je suis allergique à la moutarde et aux à l’avance d’en faire part sur le site d’enregistrement. J’ai tenté d’appeler mais après avoir perdu 20 minutes j’ai abandonné. Conséquence j’ai mangé un bout de pain et une barre tendre! De plus, le personnel était plus ou moins compréhensif et accomodant."
Nadelen: "Avoir sur le site d’enregistrement la possibilité de faire part des allergies alimentaires.Que l’équipage ai accès à une liste détaillée des ingrédients du menu servi à bord"
Voordelen: "Le personnel était parfait et proposait de l'eau régulièrement."
Nadelen: "Le repas n'était pas très bon et j'ai eu faim"
Voordelen: "Ben... Je cherche encore"
Voordelen: "Le service"
Nadelen: "La nourriture, le retard"
Voordelen: "The process and the food. Plane was much too crowded and the seats were impossibly tight. Zero leg room."
Nadelen: "More leg room."
Nadelen: "Toujours un plaisir de voyager avec une compagnie de renommée."
Voordelen: "We struggled to get the system to add our bags. Never got it to work and had to pay at check-in. It was even worse coming back! When bad weather caused delays and we missed our connecting flight from Frankfurt to Istanbul they put us on Turkish Airlines which was fabulous!!"
Nadelen: "Lufhtansa is slipping. They are acting like a budget airline when the expectation is for a full service airline. The online check-in would not let us add bags even though we tried for 3 hours. Not impressed with this."
Voordelen: "La grande attention et disponibilité du personnel cabine"
Nadelen: "Quelques soucis avec le système de divertissement,"
Voordelen: "Voler pour la première fois sur un à 320 NEO !"
Voordelen: "Très Correct"
Nadelen: "Rien !"
Voordelen: "Personel très réactif"
Nadelen: "Les films et divertissements"
Voordelen: "Mauvaise information"
Voordelen: "On a eu 3 h de retard ... l’avion n’était pas plein donc attendu l’autre vol"
Nadelen: "Mauvaise info"
Voordelen: "Confort de l'avion et amabilité de l'équipage"
Nadelen: "Un peu déçu par les repas J'en avais un meilleur souvenir"
Nadelen: "les faits d‘être m‘a fait loupé la suite de mes transports"
Nadelen: "les retards"
Nadelen: "Le vol est largement en retard !!!!!"
Voordelen: "Embarquement très rapide, vol ponctuel."
Nadelen: "Never made the flight because my first flight was delayed."
Nadelen: "Le repas était franchement mauvais. Il n'y avait pluplus de deuxième choix"
Voordelen: "the flight from Frankfurt to Chicago was delayed by an hour. we have missed our connecting flight to Omaha. We were at the gate 8 minutes prior to departure, but United closed the gate right before our noses. Not cool. Horrible experience. My guess is that United has given our seats to someone else. After all United did the same thing to use once before. We will not travel United/Lufthansa again."
Voordelen: "Nice plane, free checked bag, and a snack,"
Nadelen: "Left 20 minutes late as the copilot was late, middle row seat (as I refused to pay the seat choice charge, (and it was only a one hour flight.)"
Voordelen: "Qualité toujours au rdv et avion au niveau"
Nadelen: "Changement de vol à la dernière minute imposé par la companie qui nous a fait voyager séparément avec ma copine dans des conditions peu agréables + on a raté le taxrefund à cause de ça..."
Voordelen: "Équipement de divertissement excellent. Personnel souriant"
Voordelen: "Responsive and kind crew"
Nadelen: "Always need more room without extra cost. Why have classes of passengers? Why not spread the space equally and allow all to be comfortable on international flights? All tickets one price?"
Voordelen: "Étonnant, mais on a servi sandwich et vin en classe économique gratuitement."
Nadelen: "Embarquement désorganisé. Tout le monde entre en même temps et non par rangée."
Voordelen: "Crew was alright"
Nadelen: "Frankfurt Airport unfriendly and depressed as usual."
Nadelen: "Changement de siège... Déplace au dernier rang de l'avion.... Sans me prévenir de cela....."
Nadelen: "1 heure de retard Mon baggage est resté à Francfort"
Delta operated. Missed connecting flight due to single late crew member in dfw. 1.5 h late. Missed work and incurred costs of over $800. Delta failed to hold connecting flight(s) at gate and it actually left EARLY. Fail. Never again.
Delay due to lack of personnel!
Queue énorme au contrôle et 1h30 de retard pour le départ
Slow boarding in Seville, no chance to check-in online🥺
Very cramped flight, overhead bins were all completely filled, and passengers had to fly with bags by their feet which was not very comfortable for me personally.
Aucun soucis, bon suivi et correspondance dans les temps Nickel
Très bon service. Repas pourrait être amélioré. Personnel agréable. Hygiène respectée. Merci
Le repas est très ordinaire. Le reste c’est très bien!
Voordelen: "Services is good ."
Nadelen: "Food can be better"
Nadelen: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Voordelen: "Flight arrived on time"
Nadelen: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Voordelen: "The crew was informative"
Nadelen: "Inflight sandwiches"
Nadelen: "Everything was OK"
Voordelen: "economy plus seats were nice, great movie selection, especially international movies"
Nadelen: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Voordelen: "The crew was pleasant"
Nadelen: "Baggage checkin & flight boarding was slow & disorganized."
Voordelen: "Great plane and staff"
Voordelen: "Friendly crew"
Nadelen: "KLM lost one piece of my luggage"
Voordelen: "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Nadelen: "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."
Voordelen: "Le vol était ponctuel."
Nadelen: "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."
Nadelen: "There was no wifi on flight"
Nadelen: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Voordelen: "Le vol"
Nadelen: "Clairement le système pour faire notre checkin online est pourri"
Voordelen: "quick/efficient boarding - good staff - good food - easy flight !"
Nadelen: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Voordelen: "The flight was smooth, the service was friendly, and the food with plentiful."
Nadelen: "Too much activity in the cabin during the flight."
Nadelen: "L’intégralité du voyage, pas de repas, retard de bagage"
Voordelen: "Everything was good except for the entertainment consul for one of our seats."
Nadelen: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Voordelen: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
Voordelen: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Nadelen: "Less legroom, storage space, bad food, few movie options."
Voordelen: "Crew was in a festive mood, the meal was unexpectedly delicious"
Nadelen: "Seats ok, but could be more comfy"
Voordelen: "Efficient boarding system, clearly signposted. Professional staff"
Voordelen: "Good and friendly services"
Nadelen: "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"
Voordelen: "Very friendly onboard personnel - I really had kind of homy feeling."
Voordelen: "Flight crew very nice"
Nadelen: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Voordelen: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Nadelen: "Very slow service at checkin, was not even available when I arrived at the airport"
Voordelen: "Efficient crew"
Nadelen: "Long, slow line at check in. Not many new movies or tv shows"
Voordelen: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Nadelen: "Nothing to say"
Voordelen: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nadelen: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Voordelen: "kLM staff was great."
Voordelen: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Voordelen: "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."
Voordelen: "Petit avion sans trop de place."
Nadelen: "Connexion un peu trop courte à Amsterdam. Génère du stress."
Voordelen: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Nadelen: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Voordelen: "Sandwich was incredibly tasty (although not much filling)"
Nadelen: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Nadelen: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Voordelen: "Boarding was quick, Flight on time....just a regular service and plane"
Nadelen: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
Voordelen: "Booked extra room seat which gave me good room for seating"
Nadelen: "Le menu est à améliorer"
Nadelen: "Le menu est à améliorer"