La nourriture était moyenne….
On Time departure and arrival Entertainment system not very userfriendly
The flight from Houston to Frankfurt was atrocious. Our seats were in Coach; these rows provided no leg room, and if you needed to exit your row, you had to ask the passenger in front of you to straighten their seat, so you had a bit more room to go to the restroom. For our return flight, we decided to upgrade our seats. Lufthansa refused to give us credit for the seats we had already selected and paid for when we initially booked our flight ($60) and charged us $125 each to sit on a row with more leg room. In addition, we missed our Lufthansa connecting flight in Frankfurt because the flight from Houston left late. We walked the Frankfurt airport for hours, looking for someone to assist us. Terrible experience! Needless to say, we will never fly Lufthansa again.
La boufe et l’équipage très cool seulement il fallait payer une petite bouteille de vin à 7 euros
Les membres d’équipage ont été attentifs. La qualité de repas- à améliorer
Transit à Frankfort : horrible !
Le fait de refuser de servir un deuxième verre de vin sous prétexte d’effectifs réduits à cause de la pandémie, Servir de l’eau ou du vin ce ´n’est pas plus difficile ! Aucun choix de repas et une bouillie trop cuite qu’ils osent appeler pasta. Personnel de bord particulièrement expéditif et antipathique. Le pire long courrier de ma vie.
Voordelen: "The punctuality and the entertainment"
Nadelen: "Perhaps a more organized boarding process"
Voordelen: "Staff was extremely nice and helpful"
Voordelen: "Great flight and food options."
Nadelen: "The seats we were in were where it went from 4 in a row to 3, so the telvisions were not directly in front of us, and i had to keep my head turned at an angle for ten hours. It sounds silly, but my neck hurt after the flight a little. Might be a pop out tv you can attach that is moveable to fix this"
Voordelen: "Hydration station during the long flight. Leg room adequate."
Nadelen: "They checked my bag at the gate - despite me traveling all over the world NEVER having to check it - and would not take no for an answer, despite me having a 25 minute connection due to their one hour delay. Once boarded there was an incredible amount of empty overhead bins! Bag didn't make it"
Voordelen: "The Agent at the Lufthansa baggage location services was very nice and helpful."
Nadelen: "The flight from Copenhagen to Brussels was delayed long enough that I barely made my connecting flight to Frankfurt. However, my luggage did not. I hope it will arrive today."
Voordelen: "Je suis allergique à la moutarde et aux à l’avance d’en faire part sur le site d’enregistrement. J’ai tenté d’appeler mais après avoir perdu 20 minutes j’ai abandonné. Conséquence j’ai mangé un bout de pain et une barre tendre! De plus, le personnel était plus ou moins compréhensif et accomodant."
Nadelen: "Avoir sur le site d’enregistrement la possibilité de faire part des allergies alimentaires.Que l’équipage ai accès à une liste détaillée des ingrédients du menu servi à bord"
Voordelen: "Le personnel était parfait et proposait de l'eau régulièrement."
Nadelen: "Le repas n'était pas très bon et j'ai eu faim"
Nadelen: "LA NOURRITURE POURRRAIT ÊTRE BEAUCOUP MIEUX"
Voordelen: "Ben... Je cherche encore"
Voordelen: "le personnel"
Nadelen: "respecter l'horaire. la recherche a été faite pour un vol avec bagage enregistré inclus. seulement aprèes l'achat on a pu voir que c'était un light fare"
Voordelen: "Le service"
Nadelen: "La nourriture, le retard"
Voordelen: "The process and the food. Plane was much too crowded and the seats were impossibly tight. Zero leg room."
Nadelen: "More leg room."
Nadelen: "Parfait rien a dire"
Nadelen: "Toujours un plaisir de voyager avec une compagnie de renommée."
Voordelen: "We struggled to get the system to add our bags. Never got it to work and had to pay at check-in. It was even worse coming back! When bad weather caused delays and we missed our connecting flight from Frankfurt to Istanbul they put us on Turkish Airlines which was fabulous!!"
Nadelen: "Lufhtansa is slipping. They are acting like a budget airline when the expectation is for a full service airline. The online check-in would not let us add bags even though we tried for 3 hours. Not impressed with this."
Voordelen: "La grande attention et disponibilité du personnel cabine"
Nadelen: "Quelques soucis avec le système de divertissement,"
Voordelen: "Lufthansa take great care of their passengers, always"
Nadelen: "Poor gliding in and rough landing"
Voordelen: "Voler pour la première fois sur un à 320 NEO !"
Voordelen: "Très Correct"
Nadelen: "Rien !"
Voordelen: "Personel très pro"
Nadelen: "Films et divertissement"
Voordelen: "Personel très réactif"
Nadelen: "Les films et divertissements"
Voordelen: "Mauvaise information"
Voordelen: "On a eu 3 h de retard ... l’avion n’était pas plein donc attendu l’autre vol"
Nadelen: "Mauvaise info"
Nadelen: "les retards"
Nadelen: "Le vol est largement en retard !!!!!"
Voordelen: "Embarquement très rapide, vol ponctuel."
Nadelen: "Le repas était franchement mauvais. Il n'y avait pluplus de deuxième choix"
Voordelen: "The crew and amenities are excellent!"
Nadelen: "Economy space is really tight."
Voordelen: "Nice plane, free checked bag, and a snack,"
Nadelen: "Left 20 minutes late as the copilot was late, middle row seat (as I refused to pay the seat choice charge, (and it was only a one hour flight.)"
Voordelen: "Qualité du service en général: bon Et comme à leur habitude ils proposent un avion récent."
Nadelen: "Avion surbooké, j'ai été séparé de ma compagne comme beaucoup d'autres passagers... Mauvaise expérience de vol surotut pour 12h de vol. Le personnel de bord à fait son possible pour nous servir au mieux mais on sentait qu'ils étaient un peu débordé."
Voordelen: "Qualité toujours au rdv et avion au niveau"
Nadelen: "Changement de vol à la dernière minute imposé par la companie qui nous a fait voyager séparément avec ma copine dans des conditions peu agréables + on a raté le taxrefund à cause de ça..."
Voordelen: "Équipement de divertissement excellent. Personnel souriant"
Voordelen: "Beaucoup de compagnies aériennes auraient intérêt à suivre l’exemple de Lufthansa."
Nadelen: "Un retard de plus de trois heures. Mais au moins, on nous a informés et donné de l’eau et des grignotines."
Voordelen: "Étonnant, mais on a servi sandwich et vin en classe économique gratuitement."
Nadelen: "Embarquement désorganisé. Tout le monde entre en même temps et non par rangée."
Voordelen: "Even though the flight was delayed by a couple of hours, Kayak kept us continuously informed about where we stood. Thanks!"
Voordelen: "Crew was alright"
Nadelen: "Frankfurt Airport unfriendly and depressed as usual."
Nadelen: "Changement de siège... Déplace au dernier rang de l'avion.... Sans me prévenir de cela....."
Nadelen: "I wish service could be a bit faster. Due to turbulence our second meal could not be served at all. Not sure why the passengers were not served as they were seated. Some passengers were served, some didn’t get served at all. It was a long journey coming from Boston. Imagine arriving home after 1 am without any food."
Voordelen: "Friendly staff"
Nadelen: "Fly on time"
Voordelen: "Quick flight and boarding"
Voordelen: "crew vriendelijk"
Nadelen: "Geen entertainment en slecht voedsel"
Nadelen: "I was very unhappy with Kiwi. I accessed Kiwi through Kayak where I had selected a seat with checked baggage. Neither the BA staff at Heathrow nor the BA staff at Chicago were aware that I had paid for checked baggage. After much debate the baggage fee was waived at both ends of journey."
Voordelen: "Crew and airline was fine"
Nadelen: "Due to the way the flights were booked, even though I flew on the same airline on both legs of my trip they were two separate bookings causing me to wait in line for two hours in Heathrow to get my bags and check back in. I will probably never use kayak / kiwi.com again."
Voordelen: "Comfortable new plane, friendly staff."
Nadelen: "Not having over an hour delay followed by buses to disembark resulting in a missed connection."
Voordelen: "One amazing member of staff - she was the only redeeming person of all the cabin crew. The snacks were good (mini cheddars, mini twix bars and mcvities digestives)."
Nadelen: "EVERYTHING, but top 3 are: comfort (seats are TINY), legroom (there isn’t any), entertainment (very limited). Lastly, I think I’ll have to gauge out my eyes and ears if I have to endure their safety video one more time..."
Voordelen: "In time departure and friendly staff"
Nadelen: "No complaints"
Nadelen: "not ONE single smile !!!!"
Nadelen: "I Couldn’t pre book a bag with BA prior to arriving at the airport. Faced an extra charge because of this. I tried to call. Apparently because I booked through a third party. So I went to the aorbitz website and tried to book an extra bag but just redirected me to BA! Disgraceful. So many other problems such as 2 hour flight delay then another 2 hours for the bags to come out."
Voordelen: "No drinks or snacks for econome class. Its just a 1 hour flight, KLM Does serve on 1 hour flights."
Nadelen: "See above."
Voordelen: "The BA staff on the plane were excellent, given the horrible way we arrived to board the plane. They went above and beyond to help mitigate the treatment before boarding the plane. Also, our vegan that we requested via American Airlines on the phone back in September didn't appear on their list, so they made the best out of a bad situation."
Nadelen: "Our first BA flight was late leaving and therefore we arrived to our 2nd flight 20 minutes before the flight was to leave. The check-in staff were completely rude, telling us to run and threatening to not let us on the plane. It was not our fault the plane left late from BCN to LHR. Once we were actually let on the plane, we didn't push back from the gate until 5-10 minutes after the scheduled departure time. There was absolutely no reason to have treated us that way, so we promptly submitted a complaint to British Airways."
Voordelen: "We didn't crash."
Nadelen: "Crew members seemed drunk and kept stepping on my foot that wasn't in the aisle and pumping into me, boarding was 2 hours late with no communication, food service was poor, hard to get water and disboarding was unorganized. I've taken many bad flights and this was by far the worst and most of is was the terrible attitudes and behaviors of the crew."
Nadelen: "Te laat vertrokken en om vliegveld cirkelen omdat City vol was."
Nadelen: "Grote vertraging, geen uitleg, geen gratis versnapering om het goed temaken"
Nadelen: "Entertainment totally outdated ! Unresponsive screen"
Voordelen: "It's a non-stop from Austin to Heathrow. Flight attendants were helpful and professional. Flight was on time."
Nadelen: "This 747 should be refurbished or retired. I've traveled this flight on 777s and newer 747s. This plane was an embarassment."
Voordelen: "The flight was smooth, food good and staff OK"
Nadelen: "Boarding experience total Chaos. Late departure for no good reason, watched our plane at the gate being prepared for over an hour, we finally took off but missed our connection and therefore missed our Cruise Ship departure. We were put up in a hotel but upon landing in Rome, we opted to wait at the airport in lieu of the second hotel because of the timing as we had to catch a 6 a.m. train to get to Livorno to meet the Ship, it's first stop. Up for 36 hrs as we got little sleep, and were very tired."
Voordelen: "Friendly and helpful cabin crew, even on this short flight. I liked the fact that the Captain stood outside the flight deck to say goodbye to the passengers. A nice touch."
Voordelen: "Doordat wij op het bovendeks zaten konden we meteen boarden. Vriendelijke purser die overal de tijd voor nam."
Nadelen: "Doordat 3 mensen zich niet gemeld hadden, zaten er 4 koffers te veel aan boord. Ga maar met de hand zoeken met 15 Afrikaanse mensen in een A389."
Voordelen: "Nice crew, short flight, comfortable seats."
Nadelen: "Only a small carry-on allowed and one SMALL purse. Also, there is a charge for beverages unless you are in first class."
Voordelen: "The crew was friendly, there was entertainment"
Nadelen: "Boarding was chaotic, no specific lines, etc."
Voordelen: "Crew was nice, food quality good"
Nadelen: "Single Breakfast bar for breakfast was pretry minimal"
Voordelen: "Arrived safe"
Nadelen: "Uncomfortable seats; airplane appeared unkept; no refreshments were offered"
Voordelen: "Great flight and services"
Nadelen: "It was all good"
Voordelen: "The efficiency of the boardign"
Nadelen: "The fact I could not even get a glass of water without a credit card."
Voordelen: "Got there safely"
Nadelen: "Had to pay any food or drink. Just cheap"
Voordelen: "Crew and service"
Nadelen: "Bad food Poor entertainment choices Poor TV touch screens"
Voordelen: "Scum bags wanted >$5k to change flights, daylight robbery"
Voordelen: "The crew was very friendly"
Voordelen: "On time quick boarding and away"
Voordelen: "Very pleasant crew"
Voordelen: "I require a wheelchair for getting around the airport. When I first checked in at LHR, they claimed to have no record of my wheelchair request and my seat change, despite my very clear notations of who and when these were made. They did have a record of my paying for one suitcase. The agent at LHR promised to make these corrections so I would not have the same problem when returning to London. Furthermore, to turn this into a humiliating situation, at the gate I was informed that the jetway was broken and they would have to find some other way to get me onboard the plane. I cannot believe that British Airways has no contingency plan for a situation like mine. After many discussions between BA reps and ground crewmen they decided to bring me down in a lift at Gate 34, though my plane was at Gate 32. I was then loaded onto the freight platform of one of those food delivery trucks and driven over to my plane. The truck backed into place and again I hoisted up to the plane. However the plane door was locked and we had to bang on it for them to finally open it. To my great embarrassment I helped down the aisle to my assigned seat, looking back at the curious looks and glares from all those passengers who had no explanation for the delay and humiliating scene. Officially the flight was listed at 28 minutes late, when in reality it was 40 minutes till we taxied away from the gate My return flight from Brussels was little better because the changes that were supposed to have been entered at LHR never were and so I had to go through this whole routine again costing me over one hour in delays. Fortunately I was able to board the flight through the jetway and did not have to be hoisted up again, and delivered like freight. How would you rate these flights. I had problems with every single British Airways flight!!"
Voordelen: "Extended information from the captain was very nice"
Nadelen: "I will continue traveling with this airline .,"
Voordelen: "Got food poisoning from flight or Italian restaurant at terminal 3"
Voordelen: "Very courteous staff. Food was good. Flight was fast. No problems."
Voordelen: "the plane was clean"
Nadelen: "3 hour delay, no communication with customers regarding delay or connection. Once we finally arrived st Heathrow for the 2nd leg of our journey, we were put on a later connection, no apologies whatsoever from any of the employees. Overall we spent over 4 hours in the air. We were never served even a glass of water or a bag of pretzels. The seats were very tight with very little leg room, and I am only a 5'6" female."
Nadelen: "Boarding the plane. I do not know why the airlines load the people who are at the front of the plane first. Load the people on the back of the plane first. That way, when you call the next section, the people in the back are not blocking people as they enter. An alternative is to call people in sections based on where they sit in a row. If you have window seat, you should be called first. Why? Because so many passengers who have aisle seats have to get up to let people with middle or window seats get in. So, they hold traffic up as people are trying to get to their seats. After window seat passengers get called, then call middle seat passengers, and last, call aisle seat passengers."
Voordelen: "on time.."
Nadelen: "very busy no free tea coffee."
Voordelen: "I was prepared with my smart phone and iPad and external batteries, turns out I needed none of those things! What a pleasant surprise for the in flight movies, music and tv to be perfect. I didn't even have to use my external battery on the flight because there is a perfect USB port in the screen in front of you. The food was as good as airplane good gets, the plane incredibly comfortable and staff was attentive. I don't love the long flights but this BA flight is now my go to anytime Im headed to Europe."
Voordelen: "Al parts of flight expertly handled by staff, especially cabin people. Thanks for a great flight, VA."
Nadelen: "Weinig te eten weinig te drinken voor zo'n lange vlucht. Geen geluid op entertainment"
Nadelen: "The seats on this British Airways flight were so tight and pitched forward that my knees were jammed into the seat in front of me and I felt as if I was being launched forward the entire flight. Not comfortable or safe."
Voordelen: "I wish the menu can be more kid friendly. I enjoy the food no my kiddos"
Voordelen: "The service and the people at this airline are by far the best experience I've had flying. Love the atmosphere of comfort they create. Good food served and entertainment provide a pleasant experience on long flights."
Nadelen: "The seating was a little small, but still comfortable."
Nadelen: "The plane was too small/old. It was packed to the gills."
Voordelen: "swift boarding allowed for an earlier departure and arrival 30min ahead of scheduled time"
Nadelen: "I waited 30min at the priority check in queue while being first in line this whole time. There was only one counter open for normal check in and one for priority when I arrived and after 20min waiting, the priority counter closed completely and there was just one counter open remaining, with just 10-15min before the check in closed. We had to wait another 10min to be able to check in our luggage! On arrival, luggage took 45min to just start delivering, completely wiping out the 30min arrival ahead of schedule."
Voordelen: "Everything basically"
Voordelen: "Not much maybe just the boarding"
Nadelen: "The staff needs to be retrained a lot like many police personal and subsequent Police departments. The first class is literally coach with a slightly nicer seat. They treat you like cattle at American Airlines. If you have another option take it."
Voordelen: "They did the best they could but my overall experience was poor. It seems when I fly with AA either I miss my connecting flight, the airplane is broken, we deplane then the flight gets canceled, I’m rebooked then that flight is delayed and then eventually cancelled."
Nadelen: "Need newer planes, better scheduling of flights, flight attendants seem tired or overwhelmed/worked/unhappy."
Voordelen: "Gate attendant was a superstar."
Nadelen: "6 hour delay due to part that St. Louis sent for - twice. Will never fly through ST Louis again on AA. Terrible Domino's pizza and water were complimentary after 4 hours delay. Returned to gate twice. 11 a.m. flight arrived at 9:30 PM ( 3 hr flight). Poor gate attendant was left to fend for herself as she was fed false and contradictory information."
Voordelen: "Quick boarding."
Nadelen: "Seats feel like they keep you hunched forward even fully reclined. Very very dirty. Seats covered in crumbs and seat back pocket FULL of trash."
Nadelen: "American isn’t my preferred airline for obvious reasons (delays, notoriously bad service, old planes, and a lack of amenities like WiFi and tv’s), but now I’ll never spend my money with them again. They took me off an already delayed flight after I’d already boarded to examine my smart bag. I know that lithium batteries can’t be taken in the underbelly of the plane and I knew my bag would likely be checked at the gate (why I removed the battery and left it at home in the first place). When they asked me if I had a lithium battery in my bag I said “no.” They then gate checked the bag and allowed me on the plane. After everyone had been boarded (half an hour after we’d been scheduled to take off) they then called my name out on the speaker. I had to then de-board the plane and re-explain to staff that there was no lithium battery in my bag. The staff didn’t believe me citing the infallible logic: “there are ports so there’s a battery.” I told them again and again that the battery had been removed and the charging ports—while there—were inert as they weren’t attached to the battery. STILL, I had to remove all of my clothes from the bag, and open every single compartment (of which there were many) for them to allow me to get back onto the plane. They were telling me that they might have to “rebook the flight” if my bag couldn’t get on. I don’t think I need to explain how agitated/terrified that made me."
Nadelen: "Leg room was way too small, bathroom had no water in the sink, horrible flight!"
Voordelen: "Very nice crew today! On time to depart and arrive."
Nadelen: "WiFi entertainment not working"
Nadelen: "Unable to play entertainment on my compatible device."
Nadelen: "Bush league kayak"
Voordelen: "The Crew was great. Very courteous and respectful."
Nadelen: "Better communication. Flight was delayed but passengers were not notified right away. We were notified after we were supposed to have boarded already."
Voordelen: "Crew bemoeide zich op deze korte vlucht met niemand. Bracht wat te drinken rond. Verder niet."
Nadelen: "We were told to board quickly so we could leave on time, boarded and sat for more than a half hour. The landing at Monterey was dreadful, hit hard first touchdown and then two more bounces."
Voordelen: "Staff were very pleasant and helpful. Having a disability is difficult enough but this team went above and beyond."
Nadelen: "Reaching Charlotte terminal I was extremely disappointed. The gate attendant seamed to only want to make excuses as to why there was no wheelchair available. (Short staffed) she didn’t offer me a seat or apologize for no availability. Costumer service should be number one when you work with people everyday."
Voordelen: "The kind staff made the flight more bearable."
Nadelen: "No personal TV screens to watch movies, which would have been more acceptable if there were plugins at each seat to plug in personal phones/ipads/etc to help maintain battery. BUT THERE WEREN'T. Everyone's phones/ipads died a few hours into the flight and therefore had to stare at the wall for HOURS. I even brought my laptop to get some work done, but without a plugin to keep it charged, it died. In this day and age, for an overseas flight that is 10 hours long, to be this old old without updated features and without plugins, this is unacceptable. Flat out ridiculous. This plane was SO OLD and dingy. Just awful."
Voordelen: "The flight was on time"
Nadelen: "Tiny bathrooms"
Voordelen: "De stewardessen in t vliegtuig waren erg aardig en hulpvaardig"
Nadelen: "Nieuwe regels waarbij je je koffertje onder je stoel moet plaatsen of extra moet betalen om hem in de ruimte boven je hoofd te mogen plaatsen. Er is wel 5x gevraagd of ik wel zeker wist dat die van mij onder mijn stoel paste!!"
Nadelen: "My flight was cancelled and no refund."
Nadelen: "Delayed for almost an hour because of maintenance issues. Then had to wait over an hour to get our bags at the carousel. Mind you this is after arriving at midnight. Didn't leave the airport till after 1am!"
Nadelen: "Couldn't take it due to delay, delay, cancel at RDU"
Voordelen: "Smooth flight"
Nadelen: "Small plane"
Voordelen: "Overall smooth. No delays. No major roadblocks."
Nadelen: "There was some type of leak above my seat that would periodically drip on me."
Voordelen: "We didn’t crash, so that’s a plus."
Nadelen: "Boarded early despite known mech issue. Delayed almost 2 hours. Hottest aircraft I’ve ever been on. All the passengers were sweating and complaining. Absolutely a terrible experience."
Nadelen: "American has the smallest seat space out of any airline I have been on and it is heinous."
Voordelen: "The smooth boarding process and the enterainment."
Nadelen: "The limited food option. In general, there's not much vegetables. The food is either a pasta dish (quite heavy) or a meat dish with potatoes or rice."
Voordelen: "Dat er qua breedte aardig wat ruimte was"
Nadelen: "Dat de gordel eigenlijk net te krap was"
Voordelen: "The crew even at the economy class were very nice and accommodating though we're not Caucasians."
Nadelen: "No food. Just water Stopped to ask customer service about our gate and the girl was rude stating this is not a gate this is customer service. I asked again is gate correct which was right next to the customer service desk and she said over there"
Voordelen: "The flight crew did a good job."
Nadelen: "Throughout the boarding process, my spouse and I had a seat and pre-check, until we got to the airport and we were told they don't know why, but our pre-check was "dropped" so we needed to be rechecked in. What wasn't told to us was we would lose our seats and be put on the bottom of a waiting list. We were able to board bc other passengers did not show up, however we no longer had our seat preference, so I had a middle seat, although I'm a service member with a left knee issue so my seat needs to be an isle one. Also, there were no food choices that did not account for my allergy."
Nadelen: "Our flight was delayed for 1 hour, the cabin crew was slightly rude and cold. Did not feel welcome"
Voordelen: "I like quick flight,"
Nadelen: "The delay but hey that's how it goes."
Voordelen: "Quick flight, no pressure issues in flight."
Nadelen: "There were two delays."
Voordelen: "short flight"
Nadelen: "Due to a flight being cancelled earlier in the day, flights for the rest of the day were over booked. Instead of getting bumped from flight to flight due to the earlier cancellation, I and 6 other passengers decided to drive."
Voordelen: "Flight staff was friendly"
Nadelen: "We were delayed 30-35 minutes due to a broken tray table, after we had already boarded."
Nadelen: "They had no record of this portion of my trip, after a few people checked they found the Chicago to Ammon part so they added me onto a flight from Washington to Chicago. All should of went well from there but they sent me to the wrong gate. Luckily I just made it to the correct gate for boarding. Upon arriving at Chicago there was no one available to provide information on how to get to Royal Jordanian gates. Also on my AA portion of my flight coming into The U S in New York the flight was cancelled and I was told the next flight Available was next day (18hr delay) at the other NY airport. I had to have someone drive from D.C. (My destination) to pick me up"
Voordelen: "The sweet flight attendant on our flight was the only good thing about our experience."
Nadelen: "Flight of stairs to the shuttle and no working elevator"
Voordelen: "Poor service They had a severely overweight person sitting next to me. She was struggling putting on her seat belt for a few minutes. I was very uncomfortable in my seat. The flight attendant was walking around withh seat belt extenders ; why are you accommodating severely overweight customers at the expense of others?"
Voordelen: "On time, courteous flight crew, and a smooth flight"
Voordelen: "Rveything ok i noticed American keeps lights low for people rest unlike other airlines"
Nadelen: "Everything fine considering hours in plane also note passing out fooda all once jal toyko manila didnt like"
Voordelen: "Great friendly crew for 7 am on a Saturday morning."
Nadelen: "Tarmac delay upon landing because of runway constr"
Voordelen: "same as above"
Voordelen: "Cheap. Easy. Got me to my destination"
Voordelen: "Left on time!"
Nadelen: "No peanut options for gluten free customers"
Voordelen: "Friendly staff, clean plane, and comfortable seats"
Voordelen: "Crew helpful & friendly"
Nadelen: "Felt squished"
Voordelen: "Good customer service but to be expected"
Nadelen: "Horrible bin space Sitting arrangement southwest has better system including free baggage"
Voordelen: "The entertainment selection was nice"
Nadelen: "The plane rides were both extremely hot and uncomfortable. I was sweating profusely on both flights."
Voordelen: "Frequent flight updates"
Nadelen: "Could not hear gate instructions when standing in hallway."
All good for this segment
On time, Nice staff. No long wait.
It was good. No delays etc.
Voordelen: "comfortable but tight squeeze, flight was short so no problem but my husband is 6' 2""
Nadelen: "they did the best, were polite, helpful other AC flights taken, this was probably the best"
Voordelen: "The crew were friendly & made us feel welcomed"
Voordelen: "Rien de spécial."
Nadelen: "Le confort. Le divertissement."
Nadelen: "Free wifi for business class customers. $6,000 ticket then asked to pay 10/hr for wifi is insulting!"
Voordelen: "Très bonne compagnie"
Nadelen: "un avion un peu plus moderne"
Nadelen: "Retard pour embarquement, aéroport pas facile très très longue distance à faire plus contrôle supplémentaire failli pas le faire malgré une heure trente d’escale prévu. Transport par autobus pour l’avion... ouf pas reposant et vol super plein pas d’espace pour bagages cabine"
Nadelen: "Juste une petite boisson! I aurait pû donner un petit déjeuner."
Voordelen: "It was canceled"
Nadelen: "Délai long, failli manquer notre connexion et nous avions 2:30 entre les 2."
Nadelen: "Food could be improved!"
Voordelen: "Divertissement même si prise de son ne fonctionnait pas bien."
Nadelen: "Retard d’une d’heure en raison de l’arrivee Tardive de l’appareil. Changement de porte déplaisant."
Nadelen: "Des cabines faites pour dormir"
Voordelen: "Avion neuf. Divertissement et équipage. Vol sans retard"
Nadelen: "Nous avions des billets avec united Airlines pour finas’ Se remdre compte que nous avons été changé sans le savoir avec air canada qui n’est théoriquement pas la même compagnie et donc qui ne se trouvait pas dans le même terminal... beaucoup de perte de temps ..."
Nadelen: "Vol annulé à la dernière minute. Service à la clientèle incapable de nous aider à trouver un autre vol et montrer de l’empathie."
Nadelen: "Freezing in the cabin that morning."
Nadelen: "Le vols a été retarder à partir de Québec. J’ai donc du courir à travers l’aéroport de Montréal pour attraper ma connection vers Edmonton. Arrivée à l’intérieur de l’avion, les compartiments à bagages à main étaient pratiquement tous plein. Eu beaucoup de misère à éviter de mettre mon sac à dos sous le siège devant moi. Chose que je déteste car je suis très grand et j’ai besoin d’espace pour mes jambes. On a finalement trouvé un endroit à inséré mon sc à dos après avoir argumenté avec l’agent de bors."
Voordelen: "Un membre du personnel, la couverture l'oreiller et le repas chaud poulet"
Nadelen: "les bris mécanique. Devoir retourner chez moi en pleine nuit . Me présenter le lendemain. Apprendre que l'heure est reportée et reportée encore..."
Nadelen: "Que des retards. Informations transmises erronées. Entreprise contractuelle à Venise et nous rappellent qu’ils ne travaillent pas pour AC"
Voordelen: "Meal vouchers, free hotel stay"
Nadelen: "Flight delayed - missed connection. Had to spend a night in Canada - it cut my vacation short in Paris by one day and had to re-organize my plans. Never again Air Canad - spoke with some apathetic ticker agents - did not care to listen. No options provided to us, Air canada made up their mind hours before we landed. Missed the connection flight by less than 30mins because of Air Canada shenanigans."
Voordelen: "Qualite de l’avion"
Nadelen: "Et au retour, correspondance à Montréal(pour Québec), on est près à partir, mais y’a pas d’gaz dans l’avion...:/ résultat: 1/2h de retard...:/"
Voordelen: "Équipage tés aimable"
Nadelen: "Écran non fonctionnel a l’allée et au retour... pour un vol de plus de 2000 CAD ce n'est pas acceptable."
Voordelen: "Both going and returning flights left and arrived on time. The crew were good. Boarding and unloading went fast and efficiently and bags arrived fairly quickly and not damaged."
Nadelen: "The rouge entertainment system didn’t work. It seems like it’s old technology that was used when only some passengers used it. Now every seat has a device trying to log in. System just can’t support the high volumn of use. It worked on the return flight but most passengers were sleeping."
Voordelen: "Beaucoup de temps d’atte Avant de passer la sécurité et les douanes on nous laisse attendre et on a pas beaucoup de temps même pas le temps d’ Prendre un café"
Nadelen: "Le délai entre les deux avion"
Voordelen: "The crew was excellent despite the fact that we were delayed 3 hours due to a broken fuel pump. They were also nice enough to give us a free dinner due to the inconvenience, and let us come off the plane to stretch our legs while we waited. Overall, excellent job handling something that was out of their control."
Nadelen: "Was not very pleased with the fuel pump being broken. Not sure how far ahead they knew it was broken, but if they were able to tell me my flight would be delayed 3 hours earlier, I could have extended my vacation. Additionally, the selections on the Air Canada entertainment app are far worse than the Westjet ones."
Voordelen: "On time"
Nadelen: "Seats the the very rear"
Voordelen: "Facil de savoir où on doit aller, rapide"
Nadelen: "Tres long delais de vol et attente dans l'avion apres l'atterissage"
Voordelen: "Clear and stress free check in."
Nadelen: "Everything was on point nothing to report."
Voordelen: "Vol rapide et a l’heure malgré le décollage 1h plus tard (je pense qu’il a calculé ce délai qui ne serait pas inhabituel a PVG). Je n’ai rien a redire a part que c’est bien passé."
Voordelen: "Not bad entertainment, but too many ads..."
Nadelen: "Poor customer service, rude staff, entertainment system chock full of ads, drove me mental. Food less than good,"
Nadelen: "45minutes pour mon fauteuil"
Voordelen: "Le vol s’est bien deroulé dans les temps requis (un peu en avance actuellement) et il y a beaucoup de films disponible avec sous-titrage. Le personnel aurait pu etre plus sourisnt mais c’est bien"
Voordelen: "Rapidité du service"
Nadelen: "IFE Un peu lent et peu de choix récents"
Voordelen: "nothing special."
Nadelen: "nothing horrible."
Voordelen: "Food was good. Flight staff was pleasant."
Nadelen: "Boarding took forever. There was a child that screamed the entire way. Wish flight staff was trained on calming children, even though I know it was just bad planning on the parents. Also wish there was a hygiene policy. Half the flight was not wearing deodorant, and you could tell."
Voordelen: "The flight was as good as it could be for a red eye."
Nadelen: "Had a long layover and then the fight was delayed. The food court at the airport is a mess no order and unorganized. The central bar was ok though."
Nadelen: "En cas de retard nous le communiquer. Nous sommes dans l'embarras à savoir si nous pourrons être en temps pour le relais pour le prochain vol. Pour une personne âgée c'est stressant. Merci"
Nadelen: "Nalgré avis donné à l'agent de bord de l'état d'ébriété de 2 passagers, ces derniers ont reçu 7 vodka tonic. L'agence connaissait car clients réguliers. Ils avaient de la difficultés à descendre de l'avion. Déplorable."
Voordelen: "We did not make it to this flight since it was cancelled"
Nadelen: "We were rebooked on a flight with a short connection to London and they bumped us off that flight claiming that they could not get our bags in on time. Very poor customer service."
Voordelen: "Bon choix de films"
Nadelen: "Pas de bagages en soute inclus quand on paye 900$ ? Ridicule ! Pas de repas à bord. (Même pas à vendre) À l aller, départ avec 1 h de retard, au retour, retard de 2h... Les sièges de l appareil ne se baissaient pas, et n'avaient pas d'appuis-tete ajustables."
Voordelen: "Enough empty seats that I could lay out to sleep. The price was very reasonable."
Nadelen: "Hard to believe in 2017 an airline can offer a 9-10 hour flight without any in-flight entertainment system."
Nadelen: "Every part of the experience was horrible from the lady who checked us in to the flight being cancelled after we were are the airport waiting for delayed flight. They did nothing to help us after and didn't rebook for almost 24hrs later when there were much better options to get us to our destination in time for the wedding we were going to. Horrible experience"
Voordelen: "L'espace entre les sièges"
Nadelen: "Le présonne très froid et il faut payer pour manger."
Voordelen: "Le choix proposé sur la tablette. Le repas."
Nadelen: "L'odeur des toilettes, pas longtemps mais assez."
Nadelen: "Everything was good!"
Voordelen: "Seat belt worked."
Nadelen: "The seats are so uncomfortable. No head or neck support. The entertainment WiFi never worked."
Voordelen: "Great Entertainment options and meals"
Nadelen: "A bit more space for legs and more courtesy from cabbin attendants"
Nadelen: "Changed our reserved seating"
Nadelen: "The flight was not with Lufthansa, that was deception. UA the worst airline as far as I experienced it, delays, poor customer relationships and so on. I have to pay for luggage."
Nadelen: "Making enough room for the seat to relax especially the long flight"
Voordelen: "Smooth flight"
Nadelen: "Not more sugar snack"
Nadelen: "Flight crew did nothing ..... nothing!"
Voordelen: "Seats were okay—good leg room."
Nadelen: "Exhorbitant baggage fees!! Will never fly Brussels Air again as a result."
Voordelen: "The flight was fine, despite the distance."
Voordelen: "Did was very good. Cattle call boarding."
Nadelen: "Bijzonder onvriendelijk personeel. Stuiterende landing."
Voordelen: "crew was nice"
Nadelen: "ended up 4x thru the metal detector 4x : 1x in Dublin, 1x in Brussels & 2x in Chicago: terminal 1 & 2!"
Nadelen: "Tea - disgusting brown liquid! What about a tea bag, or I gladly would take just a cup of hot water to brew my own. Sandwiches: turkey with cheese or cheese. I am allergic to milk (common allergy), you put milk products everywhere. Vegan is the only option, sadly it is usually some sort of Asian food and I am not Asian, have a gag reflex when I smell Indian food. This was not Air India flight, but smelled like one!!! Will avoid flying with United. Somehow, although I booked on purpose with Brussels Air, without my consent (!!!) I was sold tickets for United operated flight. Please, don't tell me that customers are your #1 priority, because they are NOT!"
Nadelen: "no electricity outlets"
Nadelen: "The plane was very old. No outlet to plug electronics. Small screens for video"
Voordelen: "Good food, entertainment options, communication from pilot"
Nadelen: "none of the flight attendants seemed to be friendly- literally all of them were neutral or slightly rude at best. Not impressed."
Voordelen: "indulged by the service and plenty of food"
Voordelen: "This flight was a good value."
Nadelen: "My legs are short and the seat seemed a little higher than other plans. I couldn't rest my feet flat on the floor for 6 1/2 hours. This was very uncomfortable."
Voordelen: "It was all very good."
Voordelen: "It was a short flight, less than an hour, but the crew was great."
Voordelen: "Excellent service and a safe flight."
Voordelen: "We vertrokken ruim voor schema"
Nadelen: "Didn't make the flight"
Nadelen: "The seats were really uncomfortable and the pull down table was really dirty. I didn't use it because it was dirty with miscellaneous substances."
Voordelen: "We were upgraded to business class. Everything was excellent! Seats were extremely comfortable. Flight attendants took great care of us!"
Voordelen: "There was plenty of space on the plane even tho it was completely full"
Voordelen: "Professional, courteous flight crew. Uneventful flight. When flying at 37000 feet over an ocean, uneventful is a very good thing! :) Deboarding on arrival was quick and efficient."
Nadelen: "My headphone jack in the seat was broken but they offered to relocate me to a seat that worked. I stayed put and used the United app on my phone."
Voordelen: "Plenty of room in the seats"
Voordelen: "lots of good movie choices"
Nadelen: "touch screens didn't always work easily"
Voordelen: "The flight was very good, only drinks and snacks provided as expected-no entertainment provided so not expected. Overall a good experience."
Voordelen: "Pleasant crew and all around good experience. I had no problems with any of my flights."
Voordelen: "Departure and arrival were on time."
Nadelen: "Flight was 2 hrs late"
Nadelen: "This was a mess as the attendants didn't not have my transfer ticket It took them for ever till the last minute when was called by the Microphone"
Voordelen: "Prima vlucht van Honolulu naar LA in moderne Boeing 737-900 van alle gemakken voorzien."
Voordelen: "On time"
Nadelen: "See previous comments"
Voordelen: "The flight attendants were very friendly. The flight was smooth"
Voordelen: "Everything the city is beautiful"
Voordelen: "the service and aircraft were excellent"
Nadelen: "space between seat"
Nadelen: "Starting at Brussels airport I was questioned as if I was a threat. The lady wore an UA uniform. She asked me questions like these: where do you live when you come to Belgium? What do you do when you are in Belgium? Why do you come to belgium often? Then we were 2 blacks in the last line and we were all selected for "random" check during which the agent touched all parts of my body!!!!! Last, after I ate the food served on board, I went to the bathroom twice, I took I modicum before!!!!"
Nadelen: "Wanted some snacks in between the meals."
Nadelen: "Delayed boarding at Munich airport"
Voordelen: "Flight wasn't that long. Experience was okay. Flight was full. Attendants did their job. Some were more polite and helpful than others."
Nadelen: "No request was made for the outbound flight which I want to comment about. At Dulles Airport, I checked in at the Brussels Airline counter, only to be told that since I was on a flight operated by United, then I had to go to the United Airlines counter to check in. At UA, I was handed a boarding pass which advised that my seat will be assigned at the gate. I saw on the monitor where the available seats were-1 window, the remainder middle row. I got the feeling that since I bought a ticket which cost less than what the other United Airlines customers paid for, then I was being relegated to seats that the other travelers didn't desire."
Voordelen: "On time"
Nadelen: "Ran out of food choices and plane was dirty , entertainment center locked up and could not use it"