La qualité des repas de air Canada pour les cool outre-mer ont perdu en qualité. Le petit déjeuner était d’une médiocrité. Servis des dés sac en papier brun, un semblant de croissant pratiquement gelé et un yogourt et rien de plus…
That flight was also canceled
Tout était parfait en accord avec mon classement…. La prochaine fois je voyagerai avec un autre classement sur cette compagnie. L’équipage était parfait tres souriant et accessible. Merci
Ce qui m'a deplu : les retards aux contrôles ont empêchés certains d'être à bord. Leurs bagages ont été retirés, et au final nous avons loupé notre correspondance FRA-Lyon de 10 mn, sans aucune solution alternative (2 jours de grève après; 16 et 17/09).
L'embarquement a été un peu désorganisé mais le voyage a été excellent à tous points de vue L'équipage, le confort et les services irréprochables ! Bravo à l'équipage Lufthansa (Munich -Montréal ) vous méritez toutes mes félicitations !!! ❤️
Voyage de san Francisco vers Honolulu à été mauvais. Petit avion pas de films (tous les écrans étaient en panne), pas de wifi. Il ne nous ont pas compensé, ils auraient pu nous offrir un sandwich ou une boisson gratuite.
Le pilote a été super le service aux clients. Aucune information pour aider les passagers en correspondance. nous avons ratés notre vol vers Paris
Flight was cancelled by airlines. KAYAK wants 200 airline fee! WORST. SERVICE. EVER!!
La boufe et l’équipage très cool seulement il fallait payer une petite bouteille de vin à 7 euros
Les membres d’équipage ont été attentifs. La qualité de repas- à améliorer
Liked the condition, comfort and cleanliness of the plane. Flight crew was very efficient and attentive. Food was very good, but they could have a slightly larger meal service. There was not enough food to eat.
Transit à Frankfort : horrible !
Was not given boarding passes at Brussels Lufthansa check in. Told to get them at the gate in Munich.
J'ai manqué ma connection en dépit des assurances de l'équipage. 6 heures d'attente.
Vol retardé (+ d'1 heure), pilote qui annonce que les autres vols à Frankfurt sont aussi retardés, donc qu'il sera possible tout de même de continuer le voyage. Annonce qu'un employé de Lufthansa va nous attendre pour nous aiguiller. Rien de cela ne s'est passé. La seule chose c'est que j'ai manqué ma connection, à peu près 8 heures de retard. Inacceptable
Flight was canceled due to mechanical issues, which is 100% ok and understandable. I’d much rather be safe than sorry. HOWEVER, when we got off the plane there were no reps at the gate to tell us next steps. It was 7pm and we were traveling with two small children. One hour later (8pm), still no updates, no reps. Most of the airport was closed. Lucky we had plenty of snacks for the kids. One hour after that (9pm) FINALLY an AIRPORT EMPLOYEE (not Lufthansa rep) tells us that she has hotel vouchers and taxi vouches that will be given out in order of family size. Since we were a fam of 4, we got one. Others had to sleep in airport. Got our bags, headed to taxi stands. No taxis because it’s now 10pm on 30 October in menorca, an island that basically closes to tourists by 1 November. Waited with the other 100 people in line for taxis to finally come 30 mins later. Lufthansa did NOTHING. Help desk phone number, online chat, and Facebook chat did not work. No reps at the airport. The cutstomer service aspect is HORRIBLE. If you fly Lufthansa I hope that nothing goes wrong with your flight.
Voordelen: "Great flight and food options."
Nadelen: "The seats we were in were where it went from 4 in a row to 3, so the telvisions were not directly in front of us, and i had to keep my head turned at an angle for ten hours. It sounds silly, but my neck hurt after the flight a little. Might be a pop out tv you can attach that is moveable to fix this"
Voordelen: "Hydration station during the long flight. Leg room adequate."
Nadelen: "They checked my bag at the gate - despite me traveling all over the world NEVER having to check it - and would not take no for an answer, despite me having a 25 minute connection due to their one hour delay. Once boarded there was an incredible amount of empty overhead bins! Bag didn't make it"
Voordelen: "The Agent at the Lufthansa baggage location services was very nice and helpful."
Nadelen: "The flight from Copenhagen to Brussels was delayed long enough that I barely made my connecting flight to Frankfurt. However, my luggage did not. I hope it will arrive today."
Voordelen: "Je suis allergique à la moutarde et aux à l’avance d’en faire part sur le site d’enregistrement. J’ai tenté d’appeler mais après avoir perdu 20 minutes j’ai abandonné. Conséquence j’ai mangé un bout de pain et une barre tendre! De plus, le personnel était plus ou moins compréhensif et accomodant."
Nadelen: "Avoir sur le site d’enregistrement la possibilité de faire part des allergies alimentaires.Que l’équipage ai accès à une liste détaillée des ingrédients du menu servi à bord"
Nadelen: "They Lost 2 bags in Munich. Here in Sardinia 3 days and without our stuff for today and most of tomorrow."
Nadelen: "The seats were very small and uncomfortable, I didn’t see any stewards except to serve meals"
Nadelen: "LA NOURRITURE POURRRAIT ÊTRE BEAUCOUP MIEUX"
Voordelen: "le personnel"
Nadelen: "respecter l'horaire. la recherche a été faite pour un vol avec bagage enregistré inclus. seulement aprèes l'achat on a pu voir que c'était un light fare"
Voordelen: "Le service"
Nadelen: "La nourriture, le retard"
Voordelen: "The process and the food. Plane was much too crowded and the seats were impossibly tight. Zero leg room."
Nadelen: "More leg room."
Nadelen: "Parfait rien a dire"
Voordelen: "Good food, good drinks, good flight attendant crew"
Nadelen: "Seats were not very comfortable. There were also no air vents"
Voordelen: "We struggled to get the system to add our bags. Never got it to work and had to pay at check-in. It was even worse coming back! When bad weather caused delays and we missed our connecting flight from Frankfurt to Istanbul they put us on Turkish Airlines which was fabulous!!"
Nadelen: "Lufhtansa is slipping. They are acting like a budget airline when the expectation is for a full service airline. The online check-in would not let us add bags even though we tried for 3 hours. Not impressed with this."
Nadelen: "Entertainment system on LH flight was slow to react and frustrating."
Voordelen: "La grande attention et disponibilité du personnel cabine"
Nadelen: "Quelques soucis avec le système de divertissement,"
Voordelen: "Très Correct"
Nadelen: "Rien !"
Voordelen: "Personel très réactif"
Nadelen: "Les films et divertissements"
Voordelen: "Mauvaise information"
Voordelen: "Confort de l'avion et amabilité de l'équipage"
Nadelen: "Un peu déçu par les repas J'en avais un meilleur souvenir"
Nadelen: "les faits d‘être m‘a fait loupé la suite de mes transports"
Nadelen: "les retards"
Nadelen: "Le vol est largement en retard !!!!!"
Nadelen: "Les informations à bord etaient incompréhensibles"
Nadelen: "It was late by 1 hour. Food was not enough. Was hungry since dinner was late due to delayed flight and breakfast was served at lunch time of MUC. Electrical outliets did not work in the flight and had problems in MUC for GPS."
Voordelen: "Nice plane, free checked bag, and a snack,"
Nadelen: "Left 20 minutes late as the copilot was late, middle row seat (as I refused to pay the seat choice charge, (and it was only a one hour flight.)"
Voordelen: "Crew was excellent."
Voordelen: "Qualité du service en général: bon Et comme à leur habitude ils proposent un avion récent."
Nadelen: "Avion surbooké, j'ai été séparé de ma compagne comme beaucoup d'autres passagers... Mauvaise expérience de vol surotut pour 12h de vol. Le personnel de bord à fait son possible pour nous servir au mieux mais on sentait qu'ils étaient un peu débordé."
Voordelen: "Qualité toujours au rdv et avion au niveau"
Nadelen: "Changement de vol à la dernière minute imposé par la companie qui nous a fait voyager séparément avec ma copine dans des conditions peu agréables + on a raté le taxrefund à cause de ça..."
Voordelen: "Service was very good and lunch was delicious There werr good movies to my liking but a few of them which I would have enjoyed were not offered with English subtitles"
Nadelen: "The chicken pocket, wish we just had some fruit instead Also the last window seat in front of the exit row felt exceptionally tight"
Voordelen: "Étonnant, mais on a servi sandwich et vin en classe économique gratuitement."
Nadelen: "Embarquement désorganisé. Tout le monde entre en même temps et non par rangée."
Sandwiches needed something like mustard
The ticket counter did not even open until 8:30 AM. They could not find our reservation even though we had a confirmation number. After about 20 minutes they finally found our reservation. They would not let my daughter and son-in-law book a seat online because they had an infant. So they had to get seats at the ticket counter which by this time there was not any decent seats left.
We were delayed leaving so we missed our connection. They paid for all of the travelers with us to get a hotel room but the hotel sold out and some people had to sleep in the lobby. All in all a pretty horrible experience.
Flight was awful. Team wouldn’t check our bags to final destination.
Great service as usual thanks
The quality of the food must be improved Everything else is perfect
Sitting very tight less than what I expected beverage and snacks below par over all for relatively short flight ok wish other better cheap airline may have better service with less money
Great ride with excellent service
Service was great - flight attendants, on time, etc. the food was ok and the movie choices were limited…. But those things are minor in comparison.
On time Check in. That was not good after sittng in our sits, having been to change the places!
I wish there was ways to charge the phone while in the flight and that the service was better.
A few things, the boarding process was very bumpy and complicated with an interview and things that seems out of order. Once in the plane I think the entertainment was very poor. They advertise wifi, and tv programs as well phone signal and none of it worked properly. There was also no way to charge the phone or electronic devise while in the flight.
The seats are old and very uncomfortable and it felt dirty. The crew where very unhelpful and unwilling. They ran out of vegetarian meals and just didn’t care about it. It was just an awful experience.
Deplorable never fly again
Deplorable, never fly again
Was very uncomfortable fly, chair to old and uncomfortable. People from my back pushed back the chairs the whole fly.
You screwed up on my flight, then didn't apply my meal choice to the airway so I didn't have anything to eat the whole 8hour flight. and whats up with the second piece of checked in baggage not being allowed? You should tell customers theres a baggage embargo.
you screwed up on my meal choice and I didn't have anything to eat the whole 8 hour flight.
Bien : qualité de l'appareil, bon confort, qualité des équipements, relative qualité du repas (vs vol aller) Médiocre : Qualité de programme de divertissement (films datés et peu récompensés) + absence de sous-titres en français ou en anglais ce qui aiderait à la compréhension compte tenu du bruit dans l'appareil....
Very rude flight attendance. No accommodation for special needs. Food is horrible. Very disappointed. Won't fly with ITA again!!
Nourriture et offre films très mauvais. Embarquement laborieux avec une équipe désorganisée.
Very comfortable for this kind of airplane : Canadian bombardier
Boarding in the heat was not pleasant
More than 2 hours late and no food because of a problem with the catering. The flight was super full and there wasn’t enough space for the hand bags. A lot of space for improvement.
Main trouble was with Kiwi -- a partner booking organization through Kayak. Even though tI booked well in advance they did not assign me a seat and I came within a minute iof getting bumped from the flight. On the return trip the airline sent me an ominous message that I had to provide additional info before I could receive my boarding pass and that if there were problems I would get a refund. That caused unnecessary stress since the airline just needed my home address. Kiwi should have made sure they had collected all the necessary information from me before they booked my flight.
Long delay, lack of space at the seats (not comfortable).
We made the boarding and then waited inside 40minutes before taking off The plane was too full It was probably the worst flight of my life in terms of comfort. I was in the central seat, and on my right i had a very big person who was occupying part of my seat since he did not fit in just one. I think in these cases the staff should notice and do something about it. I checked if there were available seats by myself, but it was all full. Maybe in business class there were still available seats though.
Expect Full aircraft in economy
The check-in process and baggage tagging seems to confound many customers. The agent had to override the weigh and tag machine for fully half the people I watched. Do NOT remove your bag from the scale when the tag prints! Wait for the screen to tell you to do so. Dumb. Bring a book. No wifi. No video. Their aircraft do as many routes in a day as a Southwest jet. A delay at any stop ripples through the day. Welcome to modern flying. But I got there comfortably with my luggage. No big complaints.
L’enregistrement a débuté très tard, quand j’ai demandé à quelle porte s’effectuerait l’embarquement, l’hôtesse m’a dit qu’elle ne savait pas parce qu’il était encore trop tôt. Quelle cruche ! Ne connaissant pas le nouvel aéroport de Berlin Brandebourg je suis allé prendre un café, quand je suis revenu au contrôle il y avait un monde incroyable et j’ai failli rater mon vol tant le nouvel aéroport est grand. Je retiens cette hôtesse pour son caractère discourtois. De toute manière, je ne voyagerai plus avec Transavia. La compagnie m’a demandé de regeler 15 € de plus pour mon bagage soute à l’aller, alors qu’il aurait dû y avoir une tolérance, et le partenaire de Transavia : EasyJet m’a demandé aujourd’hui de payer 60 € pour mon bagage en soute, alors que j’avais payé une option pour ce bagage sur Kayak. C’est une honte de voler les voyageurs ainsi. De plus je déteste voyager dans une cabine aux sièges verts, je n’y peut rien, ça me stresse. L’application Kayak sur smartphone est également une catastrophe : pas de synchronisation avec les applications des compagnies aériennes. Mais surtout, elle renvoie sur l’appli Kiwi n’a jamais fonctionné au cours de mon voyage. C’est inacceptable ! Je suis très énervé après tous ces vols approximatifs et ces services qui coûtent vraiment chers alors qu’ils sont inexistants.
On est resté 1h30 dans avion au sol ça nous a engendré du retard pour la suite
Flight was cancelled 1 hour before. Impossible to receive any help from Easyjet at all. Had to rebook at own costs. Will never trust nor book easyjet again
Retard ce qui peu arrivé mais je suis un habituer et j apprécie la compagnie mais cette avion ne laisser vraiment aucune place ce qui rend le vol très inconfortable
Nadelen: "Des hôtesses polies et courtoises çà doit être en supplément."
Voordelen: "Being able to check in quickly and weigh and tag my own luggage."
Nadelen: "Took too long to board the plane. Didn’t like that the only persons picked on for hand luggage was a husband and wife in there mid 70’s. But eventually they were allowed to bring on their hand luggage."
Nadelen: "Made us run from one end of the airport to the opposite end, because they said they had ‘operational difficulties’, causing them to switch gates between two flights. Total baloney, and completely avoidable."
Voordelen: "Very clean and comfortable cabin."
Nadelen: "The baggage policy was a bit unclear as to what those with the base fare could bring. We ended up having to cram a backpack into the carry-on bag to bring it aboard. We had to check one bag when we checked-in. It cost about 52 euros."
Voordelen: "nearly on time ( 5 mins)"
Nadelen: "too many "stops" in the boarding process, even when you have "speedy boarding" - check in at gate - waiting till door opens to go outside in lane - waiting at the end of the lane till boarding commences..."
Voordelen: "We knew that the gate would close 15-30min early since we traveled to Europe before. We also knew that checkin differs from American standards-you get a few minutes notice to board or get left behind."
Nadelen: "Warn travelers of exorbitant check bag fees. It's ok to pay 120 euro if you know you brought a lot of clothes for comfort, but if it's a surprise expense, not so fun."
Voordelen: "leg room, crew and flight comfort inc access to toilets was better than BA! (No business class hogging the front toilet)"
Nadelen: "Boarding was slow and crowded, and flight was from a remote gate which is always less comfortable than an air-bridge much worse than BA"
Nadelen: "Announcements at gate..only one long line..didn't know what was boarding.."
Voordelen: "Le départ du vol est bien à l’heure et l’arrivée est en avance (20 mn). Easyjet est une très bonne compagnie low-cost. Le prochain vol de la même compagnie sera dans 3 ans en Croatie..."
Nadelen: "La distribution des boissons gratuite sera un atout !"
Voordelen: "Smooth on boarding"
Nadelen: "On s’est vues refuser l’embarquement alors qu’il n’y a eu qu’un appel et que nous sommes arrivées 1minute après, le bus était encore là, le boarding n’était pas fermé et on ne nous a pas laissé embarquer"
Voordelen: "The crew was AMAZING!!"
Voordelen: "On se sent en sécurité. Les vols se passent très bien. Pas de retard."
Nadelen: "Je chipote car tout est assez efficace. Mais l’affichage de la porte était erroné, et un d’attente debout avant de pouvoir embarquer. Et des bus pour aller à l’aéroport une fois atterri. Mais franchement je n’ai rien à signaler de négatif. Les vols sont très efficaces pour un prix très abordable."
Nadelen: "L ergonomie des sièges pas adapté au corps humain notamment au niveau des lombaires et nuque dossier trop droit inconfortable"
Nadelen: "Our flight was cancelled. The level crew was completely unprepared for this. They boarded us on the plane , made us sit for hours , then marched us around the terminal trying to figure out what to do. This is airline the WORST. I want my money back !"
Nadelen: "Staff were welcoming and friendly, very informative; their service could not be faulted. The cabin was clean and tidy."
Voordelen: "Les hotesses d accueil pour l embarquement était raciste à bruxelles"
Nadelen: "Des hôtesses dignes de porter les tenues de easyJet comme à Genève"
Nadelen: "Everything. We waited an hour in the plane to take off and another hour when we landed to exit the plane. And then our luggage never arrived"
Voordelen: "Très pratique en semaine depuis Bordeaux sur Tel Aviv a un prix très abordable"
Nadelen: "De ne pas annuler le vol en semaine entre le 1er avril et le 15 juin"
Voordelen: "The crew were lovely and took care of us."
Nadelen: "The delay was over an hour and we just sat on the plane."
Voordelen: "Easy ticketing and check-in, boarding was quick and efficient, flight arrived earlier"
Nadelen: "Seat a bit cramped and it was a bit hot on-flight"
Nadelen: "Easyjet - so we had to wait at the gate for no discernible reason - as usual, and annoying to stand in a queue past the boarding gate for 25 min before getting out to board the plane standing 50m away. Vegan option advertised on the on-board Bistro menu and ordered and paid - but then turned over the box to see ingredients and it wasn't vegan. Ridiculous service EasyJet."
Voordelen: "Not much. I think anything we liked was about the airport staff, not the easy jet staff. The customer service lady was efficient, but not helpful and kind of rude and all she kept saying was “well everyone else made it”. The plane was also not full (I believe she said 60 people, maybe 58 not including us)."
Nadelen: "The plane was departing at 8:25 and boarding at 7:55 according to the ticket. At 7:57 there was no gate announced for the flight yet, so we went to the bathroom, came out and saw our gate and headed there. We got the gate wrong, but were only about 5 mins out of the way, so me and my 70 year old grandmother ran through the terminals and we got to the correct gate at 8:16 (less than 20 minutes from the time the gate was announced) and they would not let us on. Easy Jet’s policy (which we have a picture of) is that the gate closes 30 minutes before departure, but we did not even have a gate until less than 20 minutes from the departure. We did not hear them announce our names or last call (until the minute before we got there, and it did not seem like if they would have let us on if we were one minute earlier either). After this whole ordeal and being at the airport on time and through security in time, we went to talk to the check-in person to see what we should do. We stood in line and did not get called up (3 people did not have customers but were not calling me up), so I asked and one girl reluctantly said I could see her. As I was telling her what happened, she got a phone call, answered it in the middle of my explanation, and then chatted for a few minutes with another coworker about who was working and who was going on lunch when. After she hung up, she looked annoyed at me, and I told her again what happened, and she said she could help and to go to customer service. At customer service, we asked to see if we could get on the next flight which wasn’t leaving for over 7.5 hours, which they said we could but would have to purchase our tickets and luggage all over again. The person working was mostly professional, fairly efficient, but pretty callous overall. On top of all this, when they pulled our luggage off the flight (somehow they can board a flight of 60 ish people and still have time to remove our luggage), they pulled one of the wrong suitcases off so we had to go collect our luggage at or destination, and someone else went luggage-less. Ultimately, my grandmother’s first European trip and this was the worst experience we’ve had so far, but after $200, 6 hours, and tears from both of us, we made it to our destination and will never fly Easy Jet again."
Voordelen: "Avion récent, équipage efficace."
Voordelen: "Flight crew was nice"
Nadelen: "Paid 47 each to check a carry on bag that we thought we could take on the plane. Almost missed the plane because security line took over an hour to get through. The man at the counter that checked our bag was rude and talking to someone else that he worked with almost the entire time he was waiting on us. Won’t be flying with this airline again."
Voordelen: "Our flight was delayed two hours due to mechanical issues. They were very apologetic - customer service was great."
Nadelen: "Delayed flight"
Voordelen: "All excellent"
Voordelen: "Liverpool airport is really easy to arrive at and get to your gate. easyJet have some relaxed Liverpool staff and with Liverpool airport and easyJet Liverpool staff you have a relaxed combination."
Voordelen: "Tout était parfait"
Nadelen: "Gros retard de mon vol depuis Ajaccio"
Voordelen: "Facilité d'embarquement"
Nadelen: "Confort des sièges spartiate. Non précision que les boissons servies étaient payantes (ayant fait un vol pour Venise auparavant elle ne l'étaient pas)."
Nadelen: "I didnt fly bacuse when i book not show me i mist book set In air port dont give my any seat"
Voordelen: "Easy boarding and quick to receive baggage in Gatwick"
Nadelen: "Late opening of check-in. 2 desks allocated so 2 long queues. 20 mins into check-in the queue I was in changed to priority boarding. This necessary information should have been indicated in advance as 90% of the passengers were in the wrong queue. As for aircrew 1 of the female crew was miserable as sin and unhelpful to most passengers"
Voordelen: "Tout s'est très bien déroulé pour nous =)"
Nadelen: "Manque un peu de place, après pour le coup on avait qu'une. heure d'avion donc ça passe mais j'imagine pas y passer 8h"
Nadelen: "Bagages extremement mal menais. Objet pourtant tres tres bien proteger ont reussi a etre casser. Bouteille de vin rouge casser sur une valise pleine de vetements."
Voordelen: "Encore Elena comme chef de cabine: quelle gentillesse, efficacité et quel charme!"
Nadelen: "L'alerte à la bombe ou bagage abandonné à l'arrivée: 30 mn d'attente..."
Voordelen: "this was the worst EasyJet flight by far"
Nadelen: "They have about a dozen flights that all leave at 7 am, so allow at least 2 hours to get through security. The boarding agent was extremely rude and insisted I had to check my small backpack - which had my laptop in it."
Nadelen: "Using buses rather than gates to to enter the airport. Is it some kind of saving money with out considering passengers comfort"
Nadelen: "beaucoup de bruit au décollage. sièges pas à côté avec ma fille de 12 ans"
Nadelen: "Bagages cabine à transférer en soute.(à chaque vol) 15 minutes d'attente après la porte d'embarquement avant d'accéder à l'avion."
Nadelen: "stewart gratuitement désagréable et cela même avant l'embarquement"