Vind goedkope vluchten van Brussel-Nationaal naar Phoenix

Nadelen: "Staff were unhelpful and ran out of many food items by the time we were served - meaning that there wasn’t anything available for us to eat as we don’t eat eggs. The check-in was stressful and staff were keen to help - unprofessional and unsatisfactory."

Voordelen: "The crew looked after us well"
Nadelen: "It was all good"

Nadelen: "Squishy space and very late flight unfortunately"

Voordelen: "Loads of leg room compared with other flights (I'm 6' and my knees are usually embedded in the seat in front, but not this time!"
Nadelen: "USB socket on the entertainment on both flight out and return was broken."

Nadelen: "My tv screen could not show the movies"

Voordelen: "The boarding was fast."
Nadelen: "For starters our cabin crew were the worst. The first service I had ask for a snack and no napkins. Dinner service was like just chucking food down in front of you. Then a stewardess looks me dead in the face and passed me for the drink service, then she said she thought I was asleep."

Voordelen: "Great crew, comfortable and smooth flight"

Nadelen: "The food is not very good at all. One mediocre meal served soon after take-off, then for the rest of the flight tasteless, cardboard pasties and wraps."

Voordelen: "Meals were excellent and plane was very clean. Economy delight is definitely an upgrade worth considering with extra leg room and space in front of you in general."
Nadelen: "Boarding can get crowded so don't be in a rush"

Nadelen: "Good overall"

Voordelen: "The flight itself was good! The one from London to Delhi was better than from JFK to London"
Nadelen: "I wasn’t told about my baggage were being delivered through different airlines the other day!"

Voordelen: "Limited numbers in the top deck, silence, service and deplaning first."
Nadelen: "Food has to much of an asian slant."

Voordelen: "Smooth overall. Food mediocre but edible. (More than I could say for other airlnes.) Price also good."
Nadelen: "Lots of flight schedules changes. Missed connecting flight as a result. No time left to deal with customs and baggage."

Voordelen: "They didn't serve any refreshments or even water"

Voordelen: "- Presence of entire box sets of some TV shows was a nice touch that I made good use of."
Nadelen: "- EVERY damn movie is prefaced by 4 minutes of ads. - The touchscreens (at least in economy) are slow resistive screens that are horrible for fine control gestures (like slightly changing the volume or position)"

Voordelen: "This flight is the best I’ve been on! Boarding was easy, the seats were comfortable, the film choice was excellent and I enjoyed everything I ate. I really felt I was being treated well by all the staff on board."
Nadelen: "Nothing"

Voordelen: "Lots of leg room, even in economy."
Nadelen: "Entertainment choices were a bit sparse."

Nadelen: "No flight"

Voordelen: "Entertainment Meal service and quality"

Voordelen: "The service, the drinks, the crew were friendly and professional. Entertainment choices were excellent.0"
Nadelen: "The space was a bit cramped and the poxket in front of the chair to jeep things was broken."

Voordelen: "Smoothest long flight I’ve ever had. No hassles checking in, boarding or leaving the aircraft. Bags checked through to final destination without any problem. Good employees at the check-in counter and at the boarding gate. Service was good at LAX."
Nadelen: "Cabin service somewhat spotty. I was not served breakfast and had to ask for a meal even though all those sitting around me were served. My wife did not get the coffee she requested even though it was promised twice. Trash accumulated at our seat making use of the tray awkward. I tried to pre-pay for extra luggage on-line before the flight but the web site would not allow me to do so. We paid $100 per extra bag at check-in."

Voordelen: "Good Service. Great attitude of flight attendants..early arrival. smooth flight."
Nadelen: "despite purchasing 'extra legroom' seats, it was still very, very crowded and tight."

Voordelen: "Complimentary newspaper Food service"
Nadelen: "Overhead reading light"

Voordelen: "Great crew, easy boarding, comfortable enough flight"
Nadelen: "Could have used a charger for electronics, especially because we were expected to use our own device for entertainment. Didn't order food, but didn't look digestible"

Voordelen: "The personal care and attention."
Nadelen: "Old movies and few entertainment choices"

Voordelen: "We really enjoyed flying with Virgin and so made sure we booked into a Virgin flight for this trip and not delta. The food was good, entertainment good when it worked."
Nadelen: "We got told that our flight number had changed from VS103 to VS4049 but still a Virgin flight. Only when we checked in we found out we were now flying with Delta and number was now DL285. Was not happy as wanted to fly with Virgin.The seats were ok but the entertainment system went down mid film. Took an hour to get started again. The games didn't work. Staff were a bit grumpy."

Nadelen: "We were told over the phone that we could bring our kayaks with us to Africa but the airport staff denied not only our kayaks, but also our paddles which were in a standard ski bag. Their excuse was that both the kayaks and paddle bags were 2 inches too long. .. TWO INCHES!!!!!! We had record of the person we talked to and the time and date, but none of that seemed to matter. It caused A HUGE INCONVENIENCE for us since we are in Zambia for 6 weeks without our gear to paddle one of the most challenging rivers in the world... the Zambezi. Now we are constantly trying to acquire the proper equipment with very little success. We run a nonprofit called the Montana Kayak Academy which provides free whitewater instruction to youth between 8 &18 yrs old and we will be sure to tell everyone we know to NOT TRAVEL WITH EITHER VIRGIN ATLANTIC OR BRITISH AIRWAYS.... EVER!!! VERY DISAPPOINTED! !!!!!!!!!!!!!!!!!"

Nadelen: "Problème incroyable quand cest acheté avec Virgin et opéré par Air canada... est vous capable de vous entendre sur la meme chose ?? Jai couru 1:30 h pour que mes bagage embarque sur ce vol ... pu jamais"

Voordelen: "Smooth boarding process"
Nadelen: "Delays caused us to miss our flight from London to Vienna"

Voordelen: "The planes are really cool and seats were very comfortable. The part about phone/tablet holder in front of passenger is awesome. Crew was friendly"
Nadelen: "Vegetarian food selection could be better, need more content in movie selection"

Voordelen: "Purchased an extra 3" of leg room, which helped tremendously being that my husband & I are both tall. Flight attendants were friendly, helpful & attentative. There were plenty of beverages offered. The food service was adequate. So many options on the media screens on the back of the seats. USB ports were provided on the back of every seat as well."
Nadelen: "Nothing!"

Voordelen: "Having a not full flight and room to spread out. The Dreamliner is awesome. On time departure."
Nadelen: "The wifi did not work at all, and I think I was charged 3 times Landed 30 mins early and then waited an hour for the gate, I get that things happen but we have been on the plane for 11.5 hrs. Figure it out!"

Voordelen: "Staff excellent , as always."
Nadelen: "It was impossible to sleep as the plane seemed extremely cold and was very noisy."

Voordelen: "Dinner was fantastic! Excellent meal. Flight crew were terrific as well."
Nadelen: "Dislike the recent removal of onboard snacks. It's a very long flight. Nuts or chips or cheese and crackers would be very helpful. Had no idea this service was discontinued until way into the flight. Not sure why it was stopped. Btw I don't believe this was a Virgin Atlantic flight, I believe it was Virgin AUSTRALIA. Think you have names backwards on survey."

Voordelen: "The food was surprisingly ok and the seats in PE were comfortable, plus there were two USB ports, perfect!"
Nadelen: "Being woken up to be asked if I wanted to eat, twice! If I wanted to eat, I wouldn't have a sleeping mask on my face, or be asleep! Plus, upper class and premium economy didn't board first."

Voordelen: "On time, everything normal."
Nadelen: "Seat space so small that my knees were up against the next seat, even without it tilting back."

Voordelen: "They were were very kind and helpful to all passengers"

Voordelen: "Everything was great and I truly enjoyed this flight."

Voordelen: "I liked the food and refreshments and the on flight entertainment was good.."
Nadelen: "I didn't like the boarding process.every other flight I've been on they board plane by rows.on this flight everyone was boarding at same time which was annoying and held up the boarding process.."

Voordelen: "Nothing"
Nadelen: "Customer service was horrible - they were so rude on the plane Food was done by the time it was our turn I got food poising off of the breakfast horrible"

Voordelen: "Virgin Atlantic had a very attractive decor.Food was great& staff as well. Polite and professional ."
Nadelen: "The seat I had was a bit snug leg wise and recline wise. Could not get comfortable at all."

Nadelen: "Never seen an international flight charges checked in luggage $130 US dollars a piece"

Nadelen: "Why are there no plug-ins?! That was very disappointing..."

Voordelen: "Not much not to like about this experience except for cramped seating in coach."

Voordelen: "The plane was very nice with great lighting. More food would have been nice as it was a long flight The crew were variable - most very helpful but one or two not so much"
Nadelen: "Not enough food for everyone and no snacks between meals, which was very bad considering it was a 10 hour flight Entertainment was great, seats were OK (certainly had worse)"

Voordelen: "Flight staff exceptionally friendly and helpful"
Nadelen: "More leg room always appreciated"

Voordelen: "The crew."
Nadelen: "No wifi was absolutely aggravating. Seat space was bad as well - very little leg room."

Voordelen: "Wasn't overcrowded, the food and service were great"
Nadelen: "They ran out of beer!"

Voordelen: "Staff were friendly and flight was clean. Lots of movies to watch."
Nadelen: "The seats gets smaller each year. For a seven hour flight, the seats are very uncomfortable, no space to move. The flight with the hand held remote control TV had poor visual quality. It was hard to watch movies with dark background."

Voordelen: "L’accueil et l’aimabilité du personnel qui laisse à désirer. Le confort est vraiment mauvais. Le dinner était vraiment léger."
Nadelen: "La Nourriture, le personnel, le confort."

Voordelen: "Seat was not comfortable for a 3hr flight. Was very disappointed"
Nadelen: "Seat, tv, choices, flight attendants speech articulation."

Voordelen: "Crew was amazing."

Nadelen: "Took forever to wait in line to board this relatively small plane."

Voordelen: "Service was ok not a big deal. Could've had a accommodate us for the 2 hour delay"
Nadelen: "2 hour delay...and once in seat it was too hot with traffic of planes in front of us."

Voordelen: "Flight crew was ok and boarding was really quick"
Nadelen: "Terminal 2 security at LAX is awful and inefficient Also plane had a malfunctioning switch and it took them 1.5 hrs to fix while we are on the plane. This was 1.5 hrs delay on a 58 minutes flight. :("

Voordelen: "Crew, chairs, entertainment"
Nadelen: "Communication"

Voordelen: "Équipage commercial chaleureux et efficace"
Nadelen: "Angle inclinaison des sièges de première"

Voordelen: "Liaison quotidienne fiable"
Nadelen: "C’est un petit jet avec espace limité"

Nadelen: "Tout"

Nadelen: "Le choix des films, la nourriture, l'information de vol sur la tablette"

Voordelen: "Personnel courtois"
Nadelen: "2h de retard ..."

Voordelen: "Zéro sourire! D'après moi, ils n'avaient pas envie de travailler ce matin..."
Nadelen: "Le wi-fi ne fonctionnait pas, aucun dvd, même pas de prise usb pour charger nos téléphone, siège très étroit! On pouvait dire quand le pilote ralentissait et accélérait tellement c'était fait brusquement! Rien à voir avec mes 2 premiers vol..."

Voordelen: "L’horaire Respectée"
Nadelen: "Rafraîchissements peu de choix"

Voordelen: "tout"
Nadelen: "le confort des sièges"

Voordelen: "tout"
Nadelen: "le confort des sièges"

Voordelen: "?"
Nadelen: "Un autre transporteur! Vol retardé + déglaçage +attente sûr tarmac = vol de transfert raté = 4 heure d’attente a l’aéroport résultat départ de Montréal à 9;00 pour arriver à Kansas à 23:00h"

Voordelen: "Vol retardé + Déglaçage + atttente sur le tarmac pour laisser atterrir un avion en priorité = Arrivé en retard pour le vol suivant = résultat attente de 4 heures à l’aéroport pour prendre le vol suivant. Départ de la maison 8:30 arrivé à destination 22:00 Montréal/Kansas!!!"
Nadelen: "Un autre transporteur!?"

Nadelen: "I could not sleep on my return flight, as I am a woman travelling alone and I was seated next to a young man, when there were plenty of free seats in the rear, where some guys were spread out among 3 seats sleeping."

Voordelen: "All was good"
Nadelen: "All was good"

Voordelen: "great flight attendant"

Nadelen: "Healthier snacks instead of just candy and cookies... an apple for example would be great."

Voordelen: "Le personnel de Board a ete formidable. Le siege etait tres confortable"

Voordelen: "Le choix de films"
Nadelen: "Pas beaucoup d espaces, personnel peu sympathique, écran qui ne marchait pas bien du tout (avance rapide sans demander, impossible de revenir en arrière), pas de bagages à l arrivée"

Nadelen: "Crew could have proactively provided more water. I was really thirsty mid-flight and had to stand up and ask for water myself."

Voordelen: "Awesome prompt and courteous service."
Nadelen: "Nothing"

Voordelen: "Crew superb"
Nadelen: "Better food at a homeless shelter..ugh.."

Voordelen: "Inflight movies and charging stations at every seat at the delta Gates and at every seat on the plane."
Nadelen: "We had originally reserved a window seat and an aisle seat but when they changed our flight they put us by the window seat and the middle which we didn't like."

Voordelen: "Tout est dit plus haut"
Nadelen: "Tout est dit plus haut"

Voordelen: "Sky Priority L’espace pour les jambes"
Nadelen: "La classe premium est devenu du gros n’importe quoi! Les petites attentions ne sont plus là ( cône de bonbons). Le personnel de bord disparaît après le service du repas et ce, pour le restant du vol. Les rideaux séparateurs restent ouverts! Quant au confort des sièges, n’en parlons même pas! Dur sur les fesses, le dos, les jambes et le sommeil! Bref, cette classe n’a plus rien de premium!"

Nadelen: "Ras puisque j'ai pas pu le prendre!"

Voordelen: "Rien"
Nadelen: "Ils ont annoncé un retard d'une heure reçu sur mon email, je suis donc allé à l'aéroport pour le nouvel horaire et quand je suis arrivé il venait de fermer le vol et ont refusé de me laisser monter! J'ai donc raté l'avion, ils m'ont donné un billet gratuit par contre je n'ai pas pu être à mon rdv qui était important"

Nadelen: "Got a stiff neck cause the seat would not go back. Makes it difficult to see the entertainment with my progressive lenses"

Voordelen: "Personnel professionnel et accueillant, départ et atterrissage à l’heure"

Voordelen: "Kindness of the staff"

Voordelen: "The crew was nice, helpful abd friendly. Very seemed glad to serve us."
Nadelen: "The seats were so close that we could not sleep. You couldnt put your head back or down on table even with pillows. Will not fly Delta again on long flights."

Voordelen: "Equipe sympa et investie."
Nadelen: "Vieil A380 avec des sièges peu confortables mais surtout une télé et un service VOD sordide. Dîner et boissons bonnes mais petit déjeuner infecte. Pain « étouffe-chrétient »"

Voordelen: "Service et accueil"
Nadelen: "Le retard de plus de deux heures!"

Voordelen: "Wi-Fi and movies to pick from,super!! Nice music while loading and unloading. Calm feeling with everyone,brilliant idea. Keep it up!"
Nadelen: "Best flight, security our always the downer in traveling."

Voordelen: "The check in was well staffed and went smoothly and easily. Loved the large movie selection and picture quality."

Voordelen: "Great"
Nadelen: "Great"

Voordelen: "Service de crew à bord, très gentil."

Voordelen: "Hot towel was a plus"
Nadelen: "The seats weren't that comfortable"

Nadelen: "The business class seat is just complety outdated"

Nadelen: "Pas de l'eau"

Voordelen: "Boarding was on time and the process was efficient."
Nadelen: "The flight attendant could not serve coffee or tea due to "no potable water" onboard! The electric outlets at each of our first class seats were not functional, both the USB ports and the electric plugs did not work so we were not able to charge our phones during the flight. When I mentioned this to the flight attendant her response was that she had not received a report that the electric was not working. No other assistance was offered. There was very little legroom even though these were sold as first class seats. The plane was old and dirty, the armrests were sticky."

Voordelen: "Pas eu lieu"

Voordelen: "M’a replanifié mon vol arrive 3h30 plus tard"

Voordelen: "You change our seats that we could be together."
Nadelen: "A soda and a cookie, you can definitely do better."

Nadelen: "Le vol est parti en retard et j'ai manqué ma correspondace à Atlanta repas limité pour le lunh eb Première"

Nadelen: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."

Voordelen: "Impressive service... amazing crew, very friendly and professional"

Voordelen: "The crews were pretty great!"
Nadelen: "The regulating of the temperature."

Voordelen: "Fast boarding"
Nadelen: "Slow in refuelling, got us delayed for 40-"

Voordelen: "Flight and the crew!"
Nadelen: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"

Nadelen: "Flight got cancelled"

Voordelen: "Comfortable seat, great crew."
Nadelen: "Flight delayed, no USB port and no entertainment"

Nadelen: "Not being 1 hour late"

Nadelen: "Staff rude and short"

Nadelen: "There was no wifi on flight"

Voordelen: "Goede crew en goed eten."
Nadelen: "Comfort van de stoelen"

Voordelen: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."

Nadelen: "Na lange vetraging uitstappen op het platform en wachten op de bus terwijl il op zijn minst 20 vrije slurfen he geteld"

Voordelen: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Nadelen: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"

Voordelen: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"

Voordelen: "absoluut geen klachten"

Voordelen: "The crew was amazing and the food was great."
Nadelen: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."

Nadelen: "Uitermate tevreden!"

Voordelen: "Amazing crew"

Voordelen: "Crew were great, food, entertainment, seat and everything else was great as well."

Nadelen: "Vertraging"

Voordelen: "very attentive crew"
Nadelen: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."

Voordelen: "Entertainment was amazing! They even have four Harry Potter movies! We were told in advance that the flight was going to be delayed, which is really positive. Very friendly personnel."
Nadelen: "Food isn’t that great. Breakfast could be much better."

Nadelen: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."

Voordelen: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Nadelen: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."

Voordelen: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Nadelen: "Boarding could be better"

Nadelen: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"

Nadelen: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"

Voordelen: "Crew where awesone and the choice of entertainment was fantastic"
Nadelen: "Seats way to close together"

Voordelen: "Employees were very friendly"
Nadelen: "The seats were very small"

Nadelen: "Very slow service at checkin, was not even available when I arrived at the airport"

Voordelen: "Het eten was lekker en er werd genoeg drinken aangeboden. Personeel erg vriendelijk."
Nadelen: "De stoelen van de Boeing 777 in de economy kunnen echt beter. Ik kreeg al snel pijn in m’n onderrug aangevuld met een houten kont. Niet echt fijn voor een vlucht van 16 uur"

Voordelen: "Food was excellent, frequent and filling"
Nadelen: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."

Voordelen: "Good services!"

Voordelen: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Nadelen: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."

Nadelen: "The boarding area was total chaos. In order to get to the gate I had to literally fight with the 100s of people who were waiting in the same area. No priority was given to family with children or elite members. Even when we complaint at the personnel we were told that “it was busy”. Usually KLM flight from Venice depart from the first floor where gates are bigger and you get straight with the finger to the airplane. Today it hasn’t been the case .... too poor service for a KLM fight"

Nadelen: "The streaming service didn’t work"

Voordelen: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Nadelen: "Flight departing late."

Voordelen: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"

Voordelen: "Zijn goed."
Nadelen: "Niet tevreden"

Voordelen: "Zeer vriendelijk personeel, kindvriendelijk. Stipt vertrek en aankomst"
Nadelen: "Niets"

Voordelen: "Zelfs op zo'n korte vlucht nog een hapje en een drankje! Top"

Voordelen: "."
Nadelen: "Vertraging en bagage niet aangekomen' na 1 dag afgeleverd"

Voordelen: "Er werd een gratis snack aangeboden en wonder boven wonder, was dat een vegetarische snack! :)"
Nadelen: "Het was erg warm in de cabine."

Voordelen: "Er wordt nog gratis een snack en drankje geserveerd."
Nadelen: "Fijn dat er nog gratis iets wordt geserveerd, jammer dat dat dan een broodje kip was. Waarom geen kaas, kunnen vegetariërs ook wat eten. Nu had ik niets."

Voordelen: "Everything"
Nadelen: "Nothing"

Nadelen: "Flight was cancelled and we had to return to Amsterdam after du,ping fuel to make sure we could have a safe landing."

Nadelen: "Flight was delayed"

Voordelen: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Nadelen: "The food was okay, not that great."

Voordelen: "Prima vlucht! Geen aanmerkingen."

Nadelen: "Checking in was quite annoying because BA canceled our return and over the phone but we still had to transfer all our information upon checking. Boarding rather chaotic. Random searches were not organized. Seats were okay. Food just edible. Mostly the staff was polite and there was one attendant in coach who was very pleasant. Shoulder length blonde hair, she was genuine and cheerful. It was an okay flight, but my experience was more comfortable and the feeling of being dealt with as a person was more evident on my flight to London w BA. I appreciate that the flight went well but American Airlines still has a long way to go in customer genuine service and experience."

Voordelen: "Friendly staff"
Nadelen: "Fly on time"

Nadelen: "Flight was run by American airlines. The Seats on the 777 were small extremely poor legroom."

Nadelen: "The cabin crew was quite stuck up and unfriendly"

Voordelen: "crew vriendelijk"
Nadelen: "Geen entertainment en slecht voedsel"

Voordelen: "The crew was great."
Nadelen: "The seats are very close together and uncomfortable. The quality on the screen was poor."

Nadelen: "This flight was run by American Airlines. A new aircraft and a wonderful crew."

Voordelen: "Comfortable new plane, friendly staff."
Nadelen: "Not having over an hour delay followed by buses to disembark resulting in a missed connection."

Voordelen: "There is nothing to say this is good and will not use BA again at all. BA charges a very unreasonable price for early seat reservation."
Nadelen: "Not enough leg space for a long international flight. Entertainment is so poor that the TV screen is so bad and completely out dated."

Voordelen: "No drinks or snacks for econome class. Its just a 1 hour flight, KLM Does serve on 1 hour flights."
Nadelen: "See above."

Voordelen: "Crew"

Voordelen: "Beenruimte"
Nadelen: "Te laat vertrokken en om vliegveld cirkelen omdat City vol was."

Voordelen: "Niets"
Nadelen: "Grote vertraging, geen uitleg, geen gratis versnapering om het goed temaken"

Voordelen: "There was so much food and entertainment options. The 11 hour flight went really quickly."
Nadelen: "I was overall happy with the experience."

Nadelen: "Entertainment totally outdated ! Unresponsive screen"

Nadelen: "Entertainment system did not work properly"

Voordelen: "Friendly and helpful cabin crew, even on this short flight. I liked the fact that the Captain stood outside the flight deck to say goodbye to the passengers. A nice touch."

Voordelen: "Doordat wij op het bovendeks zaten konden we meteen boarden. Vriendelijke purser die overal de tijd voor nam."
Nadelen: "Doordat 3 mensen zich niet gemeld hadden, zaten er 4 koffers te veel aan boord. Ga maar met de hand zoeken met 15 Afrikaanse mensen in een A389."

Nadelen: "Service was bad and plane are old traveling with other airlines with business class is way much better then. Ba this was my first and last time traveling with. Ba"

Nadelen: "Poor boarding process No charging outlets on flight (on a 10 hrs flight)"

Voordelen: "Good"

Voordelen: "The crew was great"
Nadelen: "In Dubai, British Air won't allow you check in more than three hours prior to flight time. Since you can't check in, you can't go through security. Since you can't go through security, you can't get to the actual terminal (where all the stores, restaurants, lounges, etc are). Therefore, if you arrive at the airport too early. you're stuck in the outer holding area prior to the check in area. Nothing to do. Nowhere to go. Still weighted down with all your bags. A real bummer. Once you're allowed to check in, it takes about 30 minutes to get to the real terminal (check in, emigration, security, train ride, etc). The flight starts boarding one hour prior to departure. This leaves about 90 minutes to make it through the entire terminal and get to the gate. Any extra time can be spent looking at all the things you could have enjoyed if you could have checked in earlier. Since nobody including British Air told this in advance, we ended up twiddling our thumbs for eleven hours in the outer holding area."

Nadelen: "Wheelchair was not provided at London and Phoenix locations."

Voordelen: "Great flight and services"
Nadelen: "It was all good"

Nadelen: "No power outlets at seats."

Voordelen: "Scum bags wanted >$5k to change flights, daylight robbery"

Voordelen: "politeness"
Nadelen: "cold"

Voordelen: "It was a smooth flight and comfortable"
Nadelen: "N/A"

Voordelen: "Services of New Delhi staff were much better than in Phoenix. No wheel chairs were made available even waiting for 40 minutes in LONDON. We faced a lot of hardships in London to go to departure terminal."
Nadelen: "Veg food was very poor quality. Snacks appeared to be stale ( may be month old) & very poor choice . Even crew did not listen despite calling several times . Iwill neither travel by BA NOR will I recommend it to anyone else."

Nadelen: "Ned more room"

Voordelen: "The food was tasty."
Nadelen: "flight was 1 hour and 40 minutes late. We sat on a hot plane waiting for take off and the temperature remained too high during the flight. Very little water was offered. Seating in coach was very tight."

Voordelen: "always friendly and helpful"
Nadelen: "The boarding in London. They did not call numbers or rows so people just squeezed...and pushed ... drinks If I sit on a window seat I sometimes do not notice the serving of liquids. I would appreciated it very much if they talk to me when they serve water and juice. Otherwise I get dehydrated. Happened last year on my flight back to the US, too.I had to get up and walk back to get water(2016). breakfast Breakfast used to be better with fresh fruits and cheese.and roll The pizzas are like cardboard, I do not care about. Other wise I am satisfied. Thanks"

Voordelen: "Food was good-but that was because I ordered a special meal. Normal food service, which I have experienced previously, is mediocre"
Nadelen: "Questionable reasons for delay-we were told that plane had to be recalled to check "loading issues" which subsequently turned out to be "clerical error??' Worst possible airline for legroom really cramped and uncomfortable seating Really limited entertainment options for movies and tv shows compared to US carriers."

Voordelen: "Extended information from the captain was very nice"

Voordelen: "The smooth boarding due to the very helpful, organized, friendly staff one the ground."

Voordelen: "See above"
Nadelen: "See above"

Voordelen: "The crew were pleasant and attentive. The food and entertainment were good. We had a large meal, a light meal, and a snack for an 11 hour flight. Plus drinks. The lights were kept off for half the time so we could sleep or rest."
Nadelen: "The seats are horribly crowded. If the person in front of you lowers their seat back (as mine did) you have about 8 inches from your face to their seat back. That with already very little seat room and I felt as though I was in a straight jacket for much of the flight."

Voordelen: "Punctual arrival. Vacant seats between myself and another aisle passenger in the center section provided additional comfort and privacy. Lots of attention from cabin crew."
Nadelen: "n/a"

Nadelen: "All flights were canceled! No communication from British Airways. Terrible service overall! Second time this has happened with BA"

Nadelen: "Boarding the plane. I do not know why the airlines load the people who are at the front of the plane first. Load the people on the back of the plane first. That way, when you call the next section, the people in the back are not blocking people as they enter. An alternative is to call people in sections based on where they sit in a row. If you have window seat, you should be called first. Why? Because so many passengers who have aisle seats have to get up to let people with middle or window seats get in. So, they hold traffic up as people are trying to get to their seats. After window seat passengers get called, then call middle seat passengers, and last, call aisle seat passengers."

Voordelen: "Mobility assistance was great help after reaching to Phoenix, USA. Staff and crew members were very helpful."

Voordelen: "Great flight"

Voordelen: "I was prepared with my smart phone and iPad and external batteries, turns out I needed none of those things! What a pleasant surprise for the in flight movies, music and tv to be perfect. I didn't even have to use my external battery on the flight because there is a perfect USB port in the screen in front of you. The food was as good as airplane good gets, the plane incredibly comfortable and staff was attentive. I don't love the long flights but this BA flight is now my go to anytime Im headed to Europe."

Voordelen: "Al parts of flight expertly handled by staff, especially cabin people. Thanks for a great flight, VA."

Nadelen: "Weinig te eten weinig te drinken voor zo'n lange vlucht. Geen geluid op entertainment"

Nadelen: "The seats on this British Airways flight were so tight and pitched forward that my knees were jammed into the seat in front of me and I felt as if I was being launched forward the entire flight. Not comfortable or safe."

Voordelen: "I wish the menu can be more kid friendly. I enjoy the food no my kiddos"

Voordelen: "Crew were very accommodating."
Nadelen: "It was an older plane and the video screens were damaged. Made for an extremely long flight."

Voordelen: "Crew was very nice. Food was OK."
Nadelen: "Old plane, no USB ports or WiFi for a 10 hr trip. Selection of movies not good. Seats lumpy and not very comfortable. Got stuck next to someone that had started the party before he got on, inebriated and smelled. Was taking over my legroom and armrest. Unfortunately full flight so nothing crew could help with"

Nadelen: "Could not get on flight. Had to wait hours for an indirect flight."

Nadelen: "You overbooked your capacity and gave me an option to fly to LAX and find my ride home. Unbelievable."

Voordelen: "Everything was great."
Nadelen: "Nothing. It was smooth and efficient."

Nadelen: "The experience was excellent."

Voordelen: "It was fine the next leg of the trip was cancelled"

Voordelen: "Everything went smoothly, i had a good seat."

Voordelen: "I’m alive"
Nadelen: "An hour late. 3 gate changes. Missed connection in Phoenix. Typical AA."

Nadelen: "Better snacks"

Voordelen: "Everything was good!"

Voordelen: "Boarding was fairly quick and on time. Transfer in Phoenix was no problem. Luggage arrived OK."
Nadelen: "Seating is too small and too close to next rows. Unhappy with having to pay for seat assignments and checked bag while watching gate agents refuse to enforce overhead bag size limits."

Nadelen: "Delay upon delay"

Nadelen: "The service, and the smile on employee’s faces. Rolling their eyes at people because we want to know why we’re being delayed is disrespectful"

Voordelen: "nothing since i was not able to make it on time"
Nadelen: "Flight between fort myers and charlotte was stuck on the tarmac for more than 1h. I missed my connexion and was rebooked next day at 11am. I missed one full day of work. Next time, the flight could wait 15 o 20mn to allow passengers to reach the gate"

Voordelen: "Crew bemoeide zich op deze korte vlucht met niemand. Bracht wat te drinken rond. Verder niet."

Voordelen: "Juste la rapidité du vol.les pilotes étaientt très bien autour du vol..."
Nadelen: "Le vol a accusé un retard de une heure et en plus on n'a changé du lieu d'embarquement qui est passé du 77 au 75.il fallait que chaque voyageur se renseigne."

Nadelen: "The cabin was way too cold."

Voordelen: "The catering was on point."

Voordelen: "Le personnel est parfait"
Nadelen: "Vraiment pas beaucoup de place dans le siège pour les bras et jambes"

Voordelen: "Presque tout."
Nadelen: "Le prix du bagage à payer en plus du prix"

Nadelen: "Food options"

Nadelen: "Le vol a ete annulé et j ai ete bloque sans voucher ou support"

Voordelen: "Visiter l’aerairport de JFK"
Nadelen: "Ponctualité, service à la clientèle, accommoder pour changement de siège, courtoisie, service à bord, efficacité des mesures de sécurité"

Nadelen: "PHX airport baggage claim was a mess. I had to wait 40 min to pick up the luggages."

Nadelen: "Le déclassement en classe économique sans prévenir et une indemnisation impossible vol British opéré par American et donc les deux compagnie se renvoie la balle pour l’indemnisation (trois cents dollars par siège....) Plus jamais de voyage sur cette compagnie"

Nadelen: "Keeping travelers updated with gate changes and issues that may occur with flights"

Voordelen: "L’equipage ne répondait pas à nos questions et le service laissait à désirer. Les sièges étaient confortables mais nous avons dû se faire réassigner parce qu’on nous avait séparés sur tous les vols."
Nadelen: "Le service à la clientèle"

Nadelen: "Une heure de retard au décollage"

Nadelen: "Took forever to get the bags"

Voordelen: "Mon avion est parti de SF à Miami pendant une heure puis à fait Demi-tour. Nous avons attendu 2h à l’aéroport. Nous n’avons pas été pris en charge. Terrible expérience. Je n’ai pas été remboursée."

Nadelen: "Popup ad in already terrible gogo inflight media playback site stumped entire plan."

Nadelen: "My seat did not go back, no entertainment screen in seat, was not allowed to bring on carry on bag because there was “no room”. However, there was plenty of over head spots available. Was overall not happy with Americans Airlines."

Voordelen: "Ease of bording"

Voordelen: "The service was very good"
Nadelen: "All was good"

Nadelen: "Restes 1 heure dans l'avion sur la piste pour partir en retard du meme delai. Pour un vol de 90 minutes, decevant."

Voordelen: "A l'heure"
Nadelen: "Sièges inconfortables. Assis trop haute."

Voordelen: "Chicken wrap"
Nadelen: "No individual screens on back of seat rests. Old tube televisions in the ceiling, in the aisle walkway that don’t retract. No WiFi. Which means not even movies on your own device."

Voordelen: "Tout s’est bien passer, c’etait facile."
Nadelen: "La temperature durant le vol était mouvementé"

Voordelen: "People were ok"
Nadelen: "The boarding process is a mess at this airport. Feel sorry for anyone with accessibility issues. Stairs to all planes."

Voordelen: "X"
Nadelen: "Le vol a été annulé personne ne nous a averti c’est kayak qui nous a dit de vérifier. Ils nous ont mis sur aucun autre vol jusqu’au lendemain."

Nadelen: "I tried to change my seat to an available window seat several times after online check in opened using the app and consistently received error messages so ended up stuck in a middle seat."

Voordelen: "Rien"
Nadelen: "Retard d’une heure"

Voordelen: "La bonne ponctualité pour un vol intra US"
Nadelen: "B757 dépourvu de système de divertissement à bord. Sûrement du au court trajet"

Nadelen: "Aucune des télé ne fonctionne pendant la totalité du vol Biscuits food ridicules Le prix des bagages et la queue pour obtenir son ticket puis refaire la queue pour déposer bagages Double paiement bagages mémé en transit / inacceptable"

Voordelen: "great"

Voordelen: "De stewardessen in t vliegtuig waren erg aardig en hulpvaardig"
Nadelen: "Nieuwe regels waarbij je je koffertje onder je stoel moet plaatsen of extra moet betalen om hem in de ruimte boven je hoofd te mogen plaatsen. Er is wel 5x gevraagd of ik wel zeker wist dat die van mij onder mijn stoel paste!!"

Voordelen: "tout le service en général."
Nadelen: "rien"

Voordelen: "The staff was impressive with how friendly and welcoming they were! Everything went smoothly and I am a happy passenger!"

Nadelen: "notre vol a été retarde retarde!!au lieu de décoller comme prévu à 8h30 notre vol a été finalement annulé vers 23h30. On m'a relooké sur un vol pour LONDRES le lendemain à 19.h. Nous sommes restés plus de 24 h dans cet aéroport sans que nous soit proposé un hôtel. on nous a donné une couverture et un oreillé!!d'autre ont pu etre rebooké sur d'autre vols sur NY ou chicago le matin meme. Nous avons perdu une journée de travail mon époux et moi-meme. Lui a du annuler une formation impliquant 10 personnes qui venait de toute la France."

Nadelen: "Surprised to see they charge $50 carry on fees at the gate."

Nadelen: "Late departure. Sat on tarmac for 20 minutes"

Voordelen: "Pleasantly surprised by AA. I would definitely fly AA again"