It will be good idea to improve the seat space even in economy if you explain the idea to make it more confort for passengers they will choose more your service
Voordelen: "did not get the flight,because of no not given correct notice"
Nadelen: "don't know,flight missed..virgi s fault 100%"
Nadelen: "The seat were not adjustable and the snake were poor and no entertainment on board ... poor boarding with buses and arrived with buses"
Voordelen: "crew was good. Seat was good but it was a business class seat in a 787-9; so it should be good."
Nadelen: "wines were mediocre which was balanced out by the good quality of the food. Brussels to Abu Dabhi boarding was a little chaotic with coach and front cabin passesgers packed in a single bus. Noticed many older passengers standing for the longish bus ride."
Voordelen: "Overall satisfied."
Voordelen: "Flight was ok"
Nadelen: "Food, bus journey to the plane"
Voordelen: "Flotte très moderne"
Nadelen: "Surbooking à l'embarquement, aucune info, un scandale. Seulement un petit déjeuner (très moyen) servi pour la totalité d’un vol de plus de 6h, quand les autres compagnies servent un vrai repas et une collation Aucune trousse en classe économie, ni un masque, ni une brosse à dents"
Nadelen: "They need to do better on food"
Nadelen: "Le racket de cette compagnie commence dès l'enregistrement. Nous étions en famille avec deux enfants. Premier bonheur de devoir payer 63 euros de plus pour éviter d'être disséminés aux 4 coins de l'avion, le système par défaut ayant fait cela !!! Deuxième bonheur l'avion est en fait quasi vide.."
Nadelen: "My baggage is missed on my trip"
Nadelen: "My seat (8d) would not recline and the hand rest would not go up."
Nadelen: "My Baggiage is extremely damaged which is so disgusting and there is no way to report it"
Voordelen: "Les films et le casque confortable . Équipage agréable et avion confortable"
Nadelen: "Nourriture moyenne mais correcte."
Voordelen: "Vol de nuit . Aucun soucis. Transfert des bagages impeccable. Équipage efficace."
Nadelen: "Les couvertures ne sont pas donnes automatiquent ce qui est regrettable pour un vol de nuit où la climatisation est toujours trop froide."
Voordelen: "Surclassement Buisness Class, arrivée à Paris avec 20 minutes d’avance, livraison bagage rapide"
Nadelen: "Unusually the crew were quite stand off. Normally cheerful and accommodating this crew gave you the feeling you were in the way and tiresome"
Voordelen: "That there was a vegetarian meal on the second leg of my travel. And that the journey is over. Besides that, not much"
Nadelen: "1 hour delay to begin with. Then trasfer area at Abu Dhabi was utter chaos. While it's suffocatingly crowded, there was no A.C! No vegetarian option for meal on the flight from Brussels to Abu Dhabi. The seats hurt by bottom. One of the worst flight seats ever. All in all, a totally underwhelming experience."
Voordelen: "Good sized seats and new aircraft, AUD airport is very pleasant and customer friendly. The vegetarian snack sandwiches are very delicious. I wish if they could offer them in every meal and to toddler passengers."
Nadelen: "I buzzed the light for service 3 times and not once did the attendant come and check on my needs. Our attendant was not customer friendly- infact I don’t recall her smiling once throughout the 13 hour journey. Overheard her being stern and rude with other passengers. I specifically asked the crew to deliver my stroller in AUD for transit since we were flying the next day and they didn’t fulfill our request. Luckily AUD airport has strollers so we used one and took it to our hotel. The fact that Etihad doesn’t provide hotel accommodation for 14 hour transits is beyond ridiculous. Really disappointed in this lack of arrangement for long haul flights."
Voordelen: "I found the crews and their services good. Food served was tasty and healthy."
Nadelen: "The seat layout wasnt good. In a Boeing 777-300ER generaly the seat layout is 3-3-3 in a row, where as in etihad aircraft it was 3-4-3 in the economy. Th seat was very congested for a long haul flight."
Voordelen: "Amabilité du personnel et qualité de la nourriture"
Nadelen: "Ma femme voyageant en économique n’avait pas le droit de venir me voir en Business"
Voordelen: "Nothing much really!"
Nadelen: "No entertainment options. Late departure & when we arrived early the local ground services company did not expect us & we were delayed at the gate for 30 minutes before disembarking!"
Voordelen: "I asked for dental kit and flight crew gave me one."
Nadelen: "Delayed for 13 hours"
Voordelen: "I couldn't catch this flight because the previous connecting flight was canceled."
Voordelen: "Confort de l'avion excellent surtout pour les grandes personnes"
Voordelen: "Confort correct. hôtesse à l'écoute"
Nadelen: "Emplacement des jambes un peu juste pour les grandes personnes"
Voordelen: "Le confort , le calme"
Voordelen: "Easy to cancel trip"
Nadelen: "Kayak did not have technology to know about cancellation"
Voordelen: "MUTTON WAS EXCELLENT"
Nadelen: "SAME MOVIES BOTH FLIGHTS"
Voordelen: "first class service. Extra blanket, mealtime is anytime, seats recluned fully"
Nadelen: "no first class kit with socks. My feet get cold on the plane and the socks would have helped"
Voordelen: "Very comfortable seats. Entertainment options a bit limited Ok service. Food not especially remarkable"
Nadelen: "Service could have been better. More movie optiond"
Voordelen: "The check-in staff in South Africa were exceptionally pleasant, the food and entertainment were good."
Nadelen: "The seats were very narrow with little leg-room on the JHB to Abu Dhabi leg of the flight - and I'm a short person."
Voordelen: "The flight and the food was good"
Voordelen: "Everything was OK"
Nadelen: "The e box entertainment options are very limited in terms of movies and tv series"
Voordelen: "Seat space"
Voordelen: "Entertainment during flight was good So was flight attendants. Good mannered cabin crew"
Nadelen: "Received luggage 3 pieces after 1 day of delay and 4th piece on 4th day Rest was ok Bus transport to and fro from planes Could be due to peak load"
Voordelen: "Enjoyable,normal everything"
Nadelen: "Tight seats"
Voordelen: "Stunning level of service. It feels like what U.S. Airlines were like when you traveled in the 1950's-60's. They pamper you and really seem to care about your flight experience. Food was excellent. I will try my best to only fly this airline from now on for overseas flights."
Nadelen: "Not much to say about what I didn't like. My only negative experience was waiting almost an hour for baggage upon return in Toronto. I almost missed my shuttle back to home . Entire luggage experience was very disorganized and pathetic, I blame that on AerLingus, which is owned by Etihad."
Nadelen: "they didn't provide wine service"
Voordelen: "Etihad posted so many meals and beverages on flight. My baggage arrived as planned and scheduled. All places dearest when scheduled. Overall very good experience."
Voordelen: "overall service was good."
Nadelen: "as an American, with LAX as my home airport, it was unfortunate that we were not told of where our baggage claim was. We arrived in the International terminal, however, our bags arrived in terminal 4 (American). I feel for the foreign traveler in this instance. A quick update to travelers before disembarking of the plane as to the location of where their luggage would be found would be nice."
Nadelen: "Everything. They are excrllent."
Voordelen: "Après une heure dans l'avion sans climatisation malgré un personnel de bord irréprochable (distribution de boissons) on nous annonce le débarquement, diriger et abandonne dans un terminal malgré un repas offert, pas d'information après renseignement auprès d'un accompagnant de tour operator j'apprend qu'il faut se rendre à la même porte où nous embarqueront avec 4 heures de retard. Un grand merci au personnel de cabine mais le responsable au sol .... Mais en plus de 10 vol Ave Etihad c'est ma seul mauvaise expérience et de plus j'ai payer 200fr pour changer de vol et arriver 4 h 30 plus tôt résultat gagné 30 minutes oups"
Nadelen: "Le personnel de cabine souriant et avenant"
Nadelen: "Le vol était complet et nous nous sommes vu proposés éventuellement un vol AF direct en remplacement. Après notre acceptation, en dernière minute, nous avons finalement embarqué sur ETIHAD. Là fut notre erreur car lors de la correspondance à Abu dhabi nous étions de nouveau surbooké à 23h00 ! malgré nos borading pass. Au bout de 2h de négociation nous avons obtenu une chambre d'hotel de 1h du matin à 6h.... pour reprendre le vol suivant à 8h30.... Aucune indemnisation, ni surclassement, as même un code wifi .... COMPAGNIE A EVITER A TOUT PRIS, c'est du LOW COST et le SAV est CATASTROPHIQUE. Devrait même être interdite de vol depuis PARIS. https://www.tripadvisor.fr/ShowUserReviews-g1-d8729074-r479551359-Etihad_Airways-World.html#"
Nadelen: "Few food and drinks options Bathrooms not so clean"
Voordelen: "Service Seats Flight attendants"
Voordelen: "The worst flight i ever had, Never going to book through Kayak again"
Nadelen: "Etihad never gave proper seat to my family, we were siting in diffrent places in all flights."
Voordelen: "abu dubai airport transit area"
Nadelen: "nothing bad that i could found"
Voordelen: "Food, comfort and Crew"
Nadelen: "The fact that they lost my baggage, together with the baggage of about 20 other people. This unfortunately seems to be the norm rather than the exception......."
Voordelen: "Food and hospitalityu"
Nadelen: "Seating was too narrow"