The efficient way to operate by the staff.
Asked for a little more water and was told by flight attendant that I’d have to get it myself from the back of the airplane. Not cool. Not good attitude either. Disappointing.
Only breakfast items both had pork which I can’t eat :(
They need more staff to work at check in desk or change flight hours. There were 2 flights of LATAM at the same time and other 2 flights near my flight hour so the line to check in were too long and it didn’t move fast. I understand that now they take more time because they have to check many papers because of COVID-19. But I nearly miss my flight. I barely arrived to the gate 5 minutes before departure time! And obviously this things leads to delay.
This was my first flight with LATAM, and I loved it! After not being able to reach my final destination on Spirit Airlines, I booked a ticket with LATAM. I unknowingly booked a first class ticket, but I was not disappointed! I had never been in first class, and I was so impressed with the flight attendant politeness and attentiveness, meal service, spaciousness, comfort, and window views. I would like to fly them again!
Clean and “new plane” compared to my preview’s experiene. Thank ypu
Nadelen: "Vol pas très cher mais pas trop confortable et vraiment low cost sur la partie Nantes-Madrid. Horaire respecté mais confort et repas vraiment très limite surtout sur le vol principal entre Madrid et Sào Paolo. Mais on ne peut pas tout avoir..."
Nadelen: "As it was a short flight it was ok but their system of checking in/ baggage drop off is really poor and disorganised. Everyone was queuing together for baggage drop, checking... it was a mess and took ages. It’s unfair on those who have already checked in online because you were ended up queuing with everyone else."
Voordelen: "On time"
Nadelen: "Snack option. Plug in for mobile phone"
Voordelen: "Friendly staff clean cabin"
Nadelen: "Not much"
Nadelen: "Better Communication from LATAM. We didn't know if the flight was going to be cancelled due to the unrest in Santiago. All worked out."
Nadelen: "They tried to charge more Money all the time. During the web check in, they give you the row where the sits are not able to decline. When you try to chance it, they pretend to charge extra fee"
Voordelen: "Not much"
Nadelen: "Check in process was a nightmare. Staff was rude and unhelpful. Flight was delayed and staff mis-informed."
Voordelen: "Airport (AEP) was nice, plane and crew were good."
Nadelen: "The only problem was that our flight moved 50 minutes earlier and we didn’t get any email notification from kayak. But that may not be latam fault."
Voordelen: "Quick comfortable trip."
Nadelen: "Some food or drinks"
Nadelen: "The check-in and boarding process was chaotic. Only one check-in station accepted credit cards to pay for check bags, creating a long delay when the printer broke."
Nadelen: "Mon siège ne s’inclinait pas"
Nadelen: "My luggage was delayed on the previous leg of trip, so I didn't have it on arrival in Cusco. Also, after booking I was unable to modify the reservation to add 1 checked bag, so I had to pay a large fee at the airport."
Voordelen: "all except the food"
Nadelen: "the food"
Voordelen: "My three LATAM flights were all on-time, well-piloted and efficiently run. They are not responsible for airport-related issues in Lima. Taking off at over 11.00 feet and landing at sea level must be like having most of the air leak out of your tires while driving, but these guys take that in stride."
Nadelen: "Gate assignments in Lima tend to change and be posted late, but this is not under LATAM control."
Nadelen: "Smell at shit all the flight. Horrible."
Voordelen: "Perdonnel sympathique."
Nadelen: "Plus de place sur les sieges. Petite collation."
Voordelen: "I missed my flight, latam's computer was down, I stayed at the airport for 16 hours with them telling me I can't refund, I can't reschedule, pretty much they took my money and left me stuck in Houston. I waited for this day for 6 months, I sold my car, just for this trip. never flying latam"
Nadelen: "customer service is the worst I've ever seen in my life.. worse then any other place I've gone, they will not even try to look into your situation, they took my boarding pass and left me stuck in Houston. $1,000 put into their pocket with no service rendered. I hate my life"
Voordelen: "excellent avion, neuf. Divertissement à bord de qualité"
Nadelen: "Repas vraiment minimal"
Nadelen: "No entertainment. The airplane seems to be an older model."
Voordelen: "It was my first time flying with LATAM and I loved it! The planes are amazing, such a great taste for everything. Delicious food! Everyone was so nice and helpful! Very attentive and polite. Definitely will be looking forward to travel with then again!"
Nadelen: "La compagnie a perdu ma valise! Depuis ce temps elle. À pas été retrouvée!!!"
Nadelen: "We flew Latam to go snowboarding in Argentina. The moment we arrived at the desk to check in, it was chaos. We waited in line for almost 2 hours to check in. When we got to Buenos Aires, our snowboard bags had not made it on the flight. Having to deal with Latam agents who hardly spoke English and were not helpful at all was intensity frustrating. Our bags finally got to our destination 2 days later. We had to drive to the airport to pick them up because they were not going to deliver them for another day, so we would have been 3 days without our snowboard gear. Latam did nothing to compensate us for the days lost no did they even seem to care. This is one of the most frustrating companies I have ever dealt with. I booked a return flight on Delta and lost $1000 just so I don’t have to deal with Latam again. Any money you save on a flight is not worth having to deal with this company. Stick with reliable American-based companies with customer service that is up to American standards."
Voordelen: "I liked the presentation, the effort that LATAM puts forward in general. They have great uniforms that reminds me of old airlines, in a good way."
Nadelen: "The services is good, but they do not do it with a smile on their face. I asked for a cup of water and both times it took them about 10 minutes to get me that cup. The crew always seems to be bothered to serve the customer. There is also a big difference between services going straight to Santiago on the 787 and to Peru on the 767. I understand the plan (767) is older and that does not bother me. What bothers me is the disparity in service between the two. I received great service the first time I traveled on LATAM, ever since then they have disappointed. I do not understand what is going on with them."
Voordelen: "the crew"
Nadelen: "seats are the worst I had in 40 years of flying. Very narrow, hard and uncomfortable seats. The leg space was fine, but the seats are terrible. I flew inside Peru with Latam and they were great. I doubt I will use Latam for another international flight."
Voordelen: "Las personas son muy amables"
Nadelen: "Intentan cobrar el cambio de asiento en la misma fila en el web Check in y en el vuelo no dan ni un vaso de agua, y no es una low cost"
Nadelen: "Moved us to a smaller plane and gave us new seats, didn’t even get to sit next to my husband."
Voordelen: "LA844 was cancelled the day before but luckily our day went off without a hitch. LA842 was delayed several hours to create LA1144, which was effectively the cancelled flight from the day before. Airport wasn't as chaotic as I might have expected. No issues at all with this flight."
Nadelen: "I'm still weary of LATAM after they left us in Lima for 15 hours after 2 cancelled flights. No issues this flight though (at least for us... poor sobs on the cancelled flight the day before were delayed about 15 hours themselves)."
Voordelen: "Good seats and service"
Nadelen: "Late departure without giving any reason."
Voordelen: "Personnel were helpful (attractive!)"
Nadelen: "Seats! Outrageously cramped...As a Pilot, I know for a FACT they are not FAA/ICAO safety compliant ...no way!"
Voordelen: "The crew service is excellent: prompt, efficient, and friendly. The free streaming inflight entertainment to use on your smartphone, tablet or laptop is a very nice feature on a 3-hour plus flight. The food for sale onboard is tasty and fresh. In my experience most domestic flights operated by Latam are on time."
Nadelen: "Latam crams its single-aisle Airbus fleet with one or two rows of seats too many: the seat space is crammed. The exception are the first three rows and exit rows, for extra pay or free for elite passengers. The first three rows have power outlets -nice and useful to watch streaming movies without draining your smartphone battery."
Voordelen: "Getting off the plane"
Nadelen: "Boarding disorganized. Seats cramped. Food poor. I travel to Latin America often and Latam was a pleasure. Now they are money grubbing profiteers like all the others. What a shame."
Voordelen: "Enjoyed looking at the Andes. Flight was underbooked. Open seats."
Nadelen: "Boarding was a cattle call. Typical these days. Crew was aloof. Brought my own food and drink because i know how airlines can be. Didn't pay much attention. Looked out the window."
Voordelen: "The crew were pleasant and they offered drinks and a snack. We had an extra seat between us that was not taken. Lovely"
Nadelen: "The check in was horrendous with a wait of 45 minutes. The flight had to circle for 30 minutes before it could land in Arequipa."
Voordelen: "Simple, efficace. à l'heure."
Voordelen: "Le prix et l'efficacité. Le reste était tout à fait accessoire compte tenu de la durée du vol. En conclusion tout était parfait."
Nadelen: "Rien le rapport qualité prix est excellent."
Voordelen: "nothing really different from other airlines"
Nadelen: "my camera and other things were stolen from checked luggage and the company didn't respond"
Nadelen: "Staff not helpful, announcement's only in spanish despite many English speaking tourists."
Voordelen: "They lost my luggage and I still don't have it back. Today is 30-Dec-2016. They also said they can't deliver it to me until at least tomorrow. Calling their customer service line has been generally unhelpful and they don't always give consistent information."