Business class was excellent. I'm sure economy wasn't quite as good but we had a great flight, thank you.
They gave me terrible time at check in in Odessa
Voordelen: "Crew was helpful - hung my jacket up in the wardrobe so it doesn’t get wrinkled. Boarding and luggage arrival were very quick - good service by LOT."
Voordelen: "An average for a short haul flight."
Nadelen: "Boarding process was not very clear. They took us to a far remote position."
Voordelen: "Seat was wide and soft"
Nadelen: "Boarding was a little chaotic"
Voordelen: "Seat was confortable."
Voordelen: "Nice crew and smooth landing"
Nadelen: "The flight was delayed"
Voordelen: "Everything and everyone from the crew was very professional, food, entertainment, above my expectations."
Nadelen: "Polish airlines have some problems, but this flight was perfect. Great job."
Voordelen: "The crew was nice and friendly."
Nadelen: "The food kinda sucks. The space in the economy so cramped. No english subtitles in any of the movies or TV programs."
Nadelen: "My luggage was lost."
Voordelen: "All was good. Have to pay for food. Really?"
Nadelen: "Have sandwich included in the price."
Nadelen: "Nous avons embarqué à l heure mais ensuite nous avons dus attendre plus de 20min pour attendre la connection de deux passagers"
Voordelen: "Quick Flight"
Nadelen: "Faster service"
Nadelen: "I was traveling with 2 little kids. Plane was delayed but it happens. However crew and airport staff completely ignored requests for help. It started when they directed everyone to 3 flights of stairs, including people with strollers. It became worse after that."
Nadelen: "Sound control on the entertainment console was a bit wonky. Nothing major, just enough to be annoying until I figured the details."
Nadelen: "The crew was rude."
Voordelen: "Free Services very good"
Nadelen: "It is hard to believe that embarking/disembarking a plane from an European capital to another is still done by bus in the year 2019. Moreover the security check in Warsaw was painfully slow and I almost missed my conection to Toronto."
Voordelen: "Easy and fast to board and quick response with carry on luggage"
Nadelen: "The website check in doesn’t work quite well. You have to try a couple of times so it works"
Voordelen: "Je n ai pas réservé ce vol et je ne l ai pas pris!!!! Calmez vous!"
Nadelen: "Quand vous avez un bug corrigez le au lieu de tourner autour du pot!"
Voordelen: "полет был хороший, спасибо!"
Nadelen: "всё было хорошо!"
Voordelen: "Crew was really helpful and friendly. They took care of us completely. Boarding, take off, landing, everything on time."
Nadelen: "Airplane didn't provide flight specifics. (Speed, altitude, outside temperature). Just basic info. Seats in this particular plane are really narrow. Everytime someone passing hit my shoulder. This didn't happen in other planes."
Voordelen: "Modern new plane, efficient plane crew"
Nadelen: "Chaotic boarding, seats have very little support, no food or entertainment"
Voordelen: "Les vols à l’heure, l’ensemble du voyage qui globalement bien déroulé"
Nadelen: "Aucun divertissement en français dans l’avion qui était pourtant neuf et dernier crie. Les films en japonais, bref à revoir."
Nadelen: "Departing flight left 2.5 hours late. Missed my connection. No one from LOT met us at the connecting airport to explain how our transfers would work. Airport security at the connecting airport bounced us back and forth a few times before deciding we should enter the transfer terminal and hope someone from LOT was still on duty. LOT put us up in a hotel overnight and booked us on a flighty the next day. The hotel was 1 hour drive, 50miles, from airport. I reached my final destination 13 hours late."
Nadelen: "Every time Lot plane delayed!!!"
Voordelen: "Unexpectedly our luggage was still dispatched on time to our final destination dispite the delay and short time in Warsaw airport."
Nadelen: "The absence of clear communication on the duration of the delay or its reason and this despite the fact all passengers had been boarded on time."
Voordelen: "We liked the flights that we got switched to on Lufthansa."
Nadelen: "We checked in the night before and got confirmations by email and text. When we got to the airport and the flight was canceled, they said that they did not have our contact information!"
Voordelen: "Price, non-stop to Warsaw In flight entertainment options pretty good."
Nadelen: "Extremely cramped and uncomfortable seats. Cabin was hot and humid, no air vents to control temps."
Voordelen: "The crew on board we nice and friendly"
Nadelen: "Had to checkin my carry-on that i take everywhere on domestic flights. Limit was 8kg!!!!! Flight was delayed due late plane arrival and inefficient boarding process."
Voordelen: "Great crew"
Voordelen: "Got me there."
Nadelen: "Extremely cramped seats, late and almost didn't make connection, buses back and forth the whole way, jerky drivers."
Voordelen: "Business class was very roomy. There was easy access to storage. The flight crew was extremely courteous and did their very best to see to the needs of the passengers."
Nadelen: "The seats, when in reclining position, could have been a bit more comfortable."
Voordelen: "Flight crew are attentive and helpful. More space on these shorter flights than on the long haul ones. Bombardier is a good plane. Also crew at the gate were helpful and supportive as I was delayed. What was even more surprising when I arrived in Budapest was that my luggage also made it - so thank you LOT a lot (!) for being so efficient."
Nadelen: "The fact that the delay on the previous flight meant that I almost missed this flight and just made boarding even more stressful. However LOT were extremely efficient and attentive, and they called for a bus/van to get me and one other passenger to the plane. Smiles and assistance make a huge difference."
Voordelen: "טיסה מהירה"
Nadelen: "יצא באיחור של 50 דקות"
Nadelen: "They lost my baggage"
Voordelen: "Agréablement surprise qu'ils aient pris le risque de retarder le vol WAW - KRK pour attendre des passagers, même si du coup nous sommes arrivés quelques minutes plus tard que prévu à destination."
Voordelen: "Du personnel navigant très agréable et à l'écoute. Et un bon point supplémentaire pour le repas (;"
Voordelen: "What a joke, I’ll never use LOT AGAIN"
Nadelen: "My flight from the original destination was 15 min late and they left me stranded in Warsaw."
Voordelen: "Excellent service better than expected accommodations. On time."
Voordelen: "nice clean aircraft"
Nadelen: "they did to run late and lost my bags on both occasions i flew with them."
Voordelen: "The flight was on time. No delays."
Nadelen: "It was nothing I did not like this time."
Voordelen: "The crew on this flight was amazing. Very attentive, courteous and professional!! The crew was in no way responsible for how terrible this airplane was, and they did a wonderful job of making sure everything was taken care of."
Nadelen: "The plane was terribly old and decrepit. None of the television screens worked, the airplane was dingy, brown, worn out looking and just overall gross. This flight was operated by a company called Privilege Style, and while the crew was fantastic everything else was terrible. The food was pathetic and nasty; they served breaded chicken that was so soggy it resembled a used dish cloth. It came with soggy oily vegetables and a cake that had condensation all over it. The only redeeming thing on this flight was the free Polish beer (it was warm). The flight we took going to Poland was on one of their new Dreamliner planes and it was amazing! We were so disappointed with this return flight as it was a stark contrast to the wonderful experience we had coming to Poland. I hope in the future they can discontinue use of these older planes, as it makes flying much more aggravating."
Nadelen: "It was connected flight and was delayed had to run through the entire airport with no chance to buy a butltle of water. I'm over 60 years old and this was horrible. The flight and crew were excellent."
Voordelen: "The boarding and the flight itself was fast as there were a lot of people for connecting flights in Warsaw."
Nadelen: "The flight was delayed for 1.5h which is not ok. I see that for LOT is a standard practice unfortunately."
Voordelen: "Without any note all passengers were required to pay for their baggage, same price either it was 10 or 20 kg. Nobody send any information before about this extra payment!"
Nadelen: "The airport wasn't ready to except foreigners. The personal at customs hardly could communicate in English, always switching to Polish. The custom officer forgot return transfer ticket. So, I had in no time to ask at the check point tofi s my name in the list and give me another tickets. It was very stressful."
Voordelen: "low cost service was good"
Nadelen: "The entertainment system was broken in my chair"