Business class was excellent. I'm sure economy wasn't quite as good but we had a great flight, thank you.
1 hour travel took 2 days
There is no entertaining offered on the shorter flights. I wish that would change.
It was more then four hours delay!
Nadelen: "entertainment, comfort"
Voordelen: "Nothing!!! Horrible airline!! Will NEVER fly with them!!"
Nadelen: "Nothing!!! Horrible airline!! Will NEVER fly with them!!"
Nadelen: "I missed connection flight from Warsaw to Belgrade, so they sent me on another flight to Vienna and than to Belgrade. All together almost 20 hours of flying. Layover was 1 hour on flight from Chicago. Entertainment Screen was freezing every 10 min. It was imposable to watch movie"
Nadelen: "the plane never landed and I had to fly out next day on Turkish airline. I lost my premium economy seats and had the worst seats flying home. very dissatisfied and would like compensation"
Voordelen: "Seat was broken and did not recline. It was uncomfortable..."
Nadelen: "USB and power outlet were unable to charge my kindle.... what is the purpose of these if they dont work? Fix them please!"
Voordelen: "Nice crew and smooth landing"
Nadelen: "The flight was delayed"
Voordelen: "Friendly crew, food was actually better on this flight than the flight from Toronto to Warsaw"
Nadelen: "On the flight I had from Toronto to warsaw the entertainment did not work. Honestly it should he inspected before take off and if nothing could be done then something to compensate"
Nadelen: "Give more informations if there is any problem or schedul"
Nadelen: "delay 3 times out of 4"
Voordelen: "Nothing. Arrived to Vilnius with 10 hours delay. Old airplane. Terrible food. Entertaiment system not working"
Voordelen: "New gate number already established on the live update screen while printed still with old (three flights in three weeks - same airport/airline ad same story). Crew misinforms about the gare number too. Very confusing for the 75-year-old. Luggage lost, entertainment poor, plane late"
Nadelen: "people were nice, other than that logistics poor so work o every aspect"
Nadelen: "No recharger for mobile in the plane."
Nadelen: "Nous avons embarqué à l heure mais ensuite nous avons dus attendre plus de 20min pour attendre la connection de deux passagers"
Nadelen: "Flight delayed for 5 hr"
Voordelen: "It was ok"
Voordelen: "Crew was nice!"
Nadelen: "It was an old plane"
Voordelen: "Crew were Great."
Nadelen: "Warsaw airport repeats Security screening. Redundant, I don’t know all the international airports, but I know there are others who don’t do this."
Voordelen: "Easy to navigate crew speak English and friendly"
Voordelen: "Good service. Food is provided (one hot meal and one sandwich). Selection of entertainment (movies, TV shows...etc) are good."
Nadelen: "Long flight hours."
Voordelen: "Je n ai pas réservé ce vol et je ne l ai pas pris!!!! Calmez vous!"
Nadelen: "Quand vous avez un bug corrigez le au lieu de tourner autour du pot!"
Nadelen: "need to move away from stereo type attire and serve the customer"
Voordelen: "Crew was really helpful and friendly. They took care of us completely. Boarding, take off, landing, everything on time."
Nadelen: "Airplane didn't provide flight specifics. (Speed, altitude, outside temperature). Just basic info. Seats in this particular plane are really narrow. Everytime someone passing hit my shoulder. This didn't happen in other planes."
Voordelen: "The Dreamliner is new and shiny, and the bulkhead seat I happened to get had a lot of leg room."
Nadelen: "The in-flight entertainment monitor was not working half the time, apparently because of some faulty wiring in the joint that connects the monitor to the seat. And guess what, when it does not work, the reading light and passenger assistance do not work either. Morale: only get bulkhead seats if you plan to sleep through most of the flight."
Voordelen: "Les vols à l’heure, l’ensemble du voyage qui globalement bien déroulé"
Nadelen: "Aucun divertissement en français dans l’avion qui était pourtant neuf et dernier crie. Les films en japonais, bref à revoir."
Voordelen: "Cheap for my August flight, possibility to make a long layover in Warsaw to visit the city. Food was good"
Nadelen: "Seat cushion was thick and hard. First time I had to use a folded blanket to make a plushy seat for a 11 hours flight between LA and WAW."
Voordelen: "On vote pour le thème magnifique merci beaucoup"
Nadelen: "Flights were very late, had to take different flights, arriving 5h later and too late for an appointment. Very disappointed."
Nadelen: "Flight was delayed by over 8 Hours. Terrible experience."
Voordelen: "My flight was pretty comfortable. I had heard so many negative things about LOT Airlines, but I loved the cabin crew who were extremely courteous, and the food served was pretty good (dinner and breakfast since it was an overnight flight). The entertainment was pretty good as well; they even had some Oscar nominations like Dunkirk and Shape of Water available to watch. Overall, I was very pleased with my flight experience."
Nadelen: "The only thing that I was not a fan of, but which didn't bother me that much/didn't affect me that much, was that we departed from JFK in NYC *an hour late* because we boarded so late. For some people, this caused an issue with their connection in Warsaw, but for me, I luckily had a four hour layover. Still, an hour is pretty bad in terms of departure."
Voordelen: "The flight was on time and the crew was great"
Nadelen: "All of my bags got left behind. We landed over 18h ago and there is still no information about them"
Voordelen: "Agréablement surprise qu'ils aient pris le risque de retarder le vol WAW - KRK pour attendre des passagers, même si du coup nous sommes arrivés quelques minutes plus tard que prévu à destination."
Voordelen: "Du personnel navigant très agréable et à l'écoute. Et un bon point supplémentaire pour le repas (;"
Voordelen: "Staff was great and responsive"
Voordelen: "Costs like regular flight feels like low cost"
Voordelen: "No water was served between the first and last meal. Some people were dehydrated and had developed a headache. One person have been calling the flight attendant five times and no one responded. Very sad."
Voordelen: "Very narrow seats in Coach."
Nadelen: "Very uncomfortable."
Nadelen: "Shitty service on board"
Voordelen: "I could say LOT did a lot of during last years to be better. BUT, EVERY TIME I FLY , FLIGHT IS DELAYED. I called my wife to tell I be later, she told - LOT delayed ? it is normal for them. DEAR BOSS OF LOT - WHY YOU NOT CARE MY TIME & SCHEDULE ? You like my $ but do not like me !"
Nadelen: "Seems they do not care schedule, and do not want to improve"
Nadelen: "LOT REQUIRES RECEIPTS FOR ALL LOST ITEMS WHEN THEY LOSE YOUR LUGGAGE. There is nobody to talk to in order to appeal. They will only deal with you by email. If they lose your luggage, you lise... BIG TIME!!!"
Voordelen: "Without any note all passengers were required to pay for their baggage, same price either it was 10 or 20 kg. Nobody send any information before about this extra payment!"
Nadelen: "The airport wasn't ready to except foreigners. The personal at customs hardly could communicate in English, always switching to Polish. The custom officer forgot return transfer ticket. So, I had in no time to ask at the check point tofi s my name in the list and give me another tickets. It was very stressful."
Voordelen: "Confortable flight, pleasant crew, would definitively fly again."
Voordelen: "There was an incident with a passenger. He had an emergency and the plane went back to Berlin and got him an ambulance. From my point of view, if it wasn't for the Doctor (passenger) on board, he wouldn't have made it. It could've been anybody, even me or my friend traveling with me so, Great job! Congratulations to the Pilot and all the crew!"
Nadelen: "WE tried to Check in online and it gave us a bit of trouble. I think it was because of the connecting flight, it kept checking us in to the second flight but not the first one."
Nadelen: "one of our seats did not work properly (3D) and the crew constantly had to manually adjust the seat. It never would go into a full reclining position. Food was good but they did not serve everything that was listed on the menu. My wife ordered the pancakes with berries for breakfast and they said they did not have any. After they told us they did not have this item, another passenger from Russia sitting in 3A started complaining and they miraculously found the pancakes for this passenger. this leaves a bad impression about the service and not what you expect when you buy a business class ticket."