When boarding started, it was like refugees rushing to a life boat. Everyone was rushing to the front. Only one KLM staff standing there saying "... now is this group, yours is next,,,, we will call it out...." While he stopped some travelers, he did allowed some others passed without even checking their ticket. They have all the digital gears, and the screens to show the current boarding sequences, why don't they just use that. For some of us that did not have a excellent hearing, it was hard not trying to get closer to understanding what is going on.
I do not know how, but, rude crew and counter personnel is here, rest of things looks pretty standard without any difference with other airlines, that was not the case in the past
Delay due to lack of personnel!
Queue énorme au contrôle et 1h30 de retard pour le départ
Wi-Fi didn’t work. Boarding was totally confusing. Guy next to me took more then his area. Constantly touching me pushing on me. Had a bag blocking getting out. Almost fell. Crew didn’t help
Wrote in the previous message. Poor. Delayed flight and lost working day. 4.5h together to rebook the flight, get the hotel voucher, get to the hotel and check in. Insanely slow.
same as from LUX … professional, nice.
being a flight attendant and using spécial fare I apreciate being treated equally to the other pax, the fact that the crew, when I informed them of my status, went to check if I had a good seat ( no one beside me, to be able to get good rest.) Those are important gestures towards the person. I look to more flights with KLM
Aucun soucis, bon suivi et correspondance dans les temps Nickel
Très bon service. Repas pourrait être amélioré. Personnel agréable. Hygiène respectée. Merci
Le repas est très ordinaire. Le reste c’est très bien!
Nadelen: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Voordelen: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Voordelen: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Nadelen: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Nadelen: "Bigger seats the new ones are way to narrow"
Voordelen: "The crew were excellent and seats were comfy."
Nadelen: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Voordelen: "The aircraft"
Nadelen: "No overbooking next time!"
Voordelen: "Comfortable seat, great crew."
Nadelen: "Flight delayed, no USB port and no entertainment"
Voordelen: "Crew was great and helpful despite oversight in my special meal."
Nadelen: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Voordelen: "Seat was good"
Nadelen: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Voordelen: "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Nadelen: "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."
Nadelen: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Voordelen: "Le vol était ponctuel."
Nadelen: "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."
Nadelen: "There was no wifi on flight"
Nadelen: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Nadelen: "The plane was very hot"
Voordelen: "Crew was great and professional."
Nadelen: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Voordelen: "It was all fine"
Nadelen: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Voordelen: "Like the overall KLM experience"
Nadelen: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Voordelen: "Le vol"
Nadelen: "Clairement le système pour faire notre checkin online est pourri"
Voordelen: "Being fed was amazing and watching free TV was great!"
Nadelen: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Nadelen: "Flight cancelled"
Nadelen: "L’intégralité du voyage, pas de repas, retard de bagage"
Voordelen: "great crew and comfortable flight."
Nadelen: "sceens in the plane to show map and direction of travel"
Voordelen: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Voordelen: "Friendly staff, great service on board. Way better value and service compared to the tacky Irish competition flying the route. Delta all the way"
Nadelen: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Voordelen: "Good and friendly services"
Nadelen: "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"
Nadelen: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Nadelen: "Very slow service at checkin, was not even available when I arrived at the airport"
Voordelen: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Voordelen: "Good flight, arriving well on time."
Nadelen: "Customer service"
Voordelen: "Sound was broken on my TV set!"
Nadelen: "Called stewardess twice to assist. No response!"
Voordelen: "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."
Voordelen: "Petit avion sans trop de place."
Nadelen: "Connexion un peu trop courte à Amsterdam. Génère du stress."
Nadelen: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Voordelen: "Friendly attendants. Decent food, and frequent snacks and beverages."
Nadelen: "No charging ports for electronic devices."
Retard de plus de 6 h inacceptable
Ma mauvaise note est liée au fait que je me suis fais arnaquer par Travelgenio (1500 €). KAYAK, si vos partenaires sont des voleurs c'est vous que l'on traitera de voleur.
Des Stewart’s pro et respectueux
on vérifie 4fois le pasport de mon conjoint. une fois à Marrakech ils s'aperçoivent que son pasport est périmé. nous on obliger de payer un billet retour. pris en otage là-bas la pire journée de ma vie
Le vol est arrivé à l’heure. Tout s’est bien passé.
Tous les vols sont arrivés à l’heure.
Tapis de bagage bloqué et longue attente avant l’arrivé des bagages
Worst airline ever, very poor customer service, rude employees, dirty plane.
Voordelen: "Nothing to like aboie this flight , my worst night mare . They are all corrupted I was told to pay for the trip I already paid for. The plain had an engine failure, I could not reach Casablanca for my next flight"
Nadelen: "Retard de deux heures du début de vol"
Nadelen: "Forced us to pay extra for seat assignments then allowed other passengers to take them. Entertainment did not work despite being reset many times. No additional beverage service outside of meals"
Voordelen: "Le repas"
Nadelen: "La propriété de l avion"
Voordelen: "Le personnel était sympa et disponible"
Nadelen: "Améliorer la qualité des repas"
Voordelen: "Personnel à bord sympa"
Voordelen: "Crew rude and seat aren't comfortable.also didn't get my 4 piece of luggage...I'm still waiting yet!"
Nadelen: "3h 45m stuck on a bus without air, then a plane without AC on the tarmac in Tunis in July - is that even legal? And then another 45 min delay on the 2nd leg to JFK for "loading bags.""
Voordelen: "They changed the flight dates and won’t refund my money, so I couldn’t take the flight I paid for."
Nadelen: "They changed the flight dates and won’t refund my money, so I couldn’t take the flight I paid for."
Voordelen: "Nothing was very good."
Nadelen: "Long delay for taking off, probably because of the late arrival of my first flight. This whole airline must just always be an hour late. My bag didn’t make it to Miami, I have no idea what continent it’s even on."
Nadelen: "Que perde pas mon passeport"
Nadelen: "Bonjour , J’ai demandé si il y avait des couvertures pour mes enfants. L’hôtesse m’a dit qu’elle allait voir. Elle n’est jamais revenue ni pour me dire qu’il n’y en avait pas ni pour m’en donner! Pas très “PRO” je trouve. L’avion n’était pas propre avec des traces. Le petit dej était mauvais"
Voordelen: "Gate agents and Flight Crew were friendly"
Nadelen: "Everything else"
Voordelen: "Grand espace pour les jambes"
Voordelen: "Le personnel accueillant"
Nadelen: "Le repas"
Voordelen: "Surclassement en premium"
Nadelen: "Décoller à l heurre."
Voordelen: "Le personnel du bord était agréable, disponible et au service d’un avion énorme plein d’enfants en bas âge."
Nadelen: "Pas d’écouteurs disponibles, ma tablette était cassé, impossible de l’utiliser pour manger au risque de retrouver le plateau par terre."
Nadelen: "Nothing Everything was bad specially the crew"
Nadelen: "Sat on runway for 3 hours"
Nadelen: "Le repas et le vol a l’heur"
Voordelen: "Pleasant crew. Food decent."
Nadelen: "Seats uncomfortable. Very hard to sleep"
Voordelen: "Sky-Ram Repas délicieux Personnel accueillant et professionnel"
Nadelen: "Confort siège business"
Voordelen: "La disponibilité du personnel"
Voordelen: "L’accu Chaleureux"
Voordelen: "I loved the crew"
Nadelen: "the food could be better."
Voordelen: "Beaucoup de repas. Personnel beau et gentil"
Nadelen: "Pas d'écran pas de film"
Nadelen: "A l’aller et au retour, si vous avez une place au dela de la rangee 25 vous n’avez pas le choix c’est poisson. Le boeuf ou poulet n’est plus disponible."
Nadelen: "screen didn't work so there was no entertainment. The breakfast was disappointing."
Nadelen: "Flight delayed for 3 hours, no Communication from the staff whatsoever, very unprofessional crew, definitely stay away from this ariline, it’s my third time flying with them and each time it’s worse than previous one"
Voordelen: "L’equie était bien organisée, serviable et patiente. Y avait pas de retard"
Nadelen: "La nourriture"
Voordelen: "The attendants were friendly and attentive to the needs of the passengers. It is a hard job because some of the passengers could be very rude. I was happy to be able to watch movies to pass the time and to give me a sense of calm as I have not flown very much."
Nadelen: "When getting ready to board, they need to have signs designating letters requested for boarding. Some people were cutting into other lines and in front of others. There was too much bread given. For example, at lunch we were provided with a cheese sandwich and a chocolate chip muffin. On the positive side, I liked having yogurt with each meal."
Nadelen: "Once again, there were some issues because I am pregnant. There was continued confusion and duplication with the release of liability forms, and then there was an unfortunate incident wherein my water was taken away prior to the boarding area with a promise that I could get more in the boarding area. This turned out not to be the case. Luckily, there was a very kind staff person who ran onto the plane and retrieved a bottle of water for me, but this should not be the policy."
Nadelen: "Les plateaux repas ne sont pas au niveau."
Nadelen: "Check-in désorganisé. Une fois arrrivee au comptoir d’enregistrement après avoir fait la queue, la compagnie a exigé que j’aille retirer ma carte d’embarquement a la machine et que je refasse ensuite la queue. J’ai été d’autant plus énervée que je savais par avance que la machine ne pourrait pas me délivrer ma carter d’embarquement, car j’ai un visa qui bloque toujours l’enregistrement en ligne et aux machines. L’employé du comptoir n’a rien voulu entendre et m’a fait perdre mon temps."
Voordelen: "Équipage très aimable."
Nadelen: "L'hygiène des toilettes très médiocre. Une vraie porcherie. L'espace entre les sièges très petit. Impossible de bouger et impossible de se baisser prendre quelque chose qui tombe à terre."
Voordelen: "Le service et les repas"