que le personnel a l'enregistrement puisse avoir le minimum des competences concernant les titres de sejours et titres profesionneles de residence popur faciliter l'enregistrement.
Tres contente avec Aeromexico
Nadelen: "Airline is very unethical and need to be professional. I will never fly with them again ."
Voordelen: "Affordable prices"
Nadelen: "Boarding process very desorginized"
Nadelen: "Un mejor trato."
Voordelen: "On time, friendly staff"
Voordelen: "Je n'ai pas pu embarquer dans le vol car l'agente de bord a fermé les portes avant que je ne puisse présenter mon billet d'immigration qui était dans mon sac."
Nadelen: "Je n'ai pas pu embarquer dans le vol car l'agente de bord a fermé les portes avant que je ne puisse présenter mon billet d'immigration qui était dans mon sac."
Nadelen: "Seat confort is bad, specially for tall travelers."
Voordelen: "Connection very easy and flights on time."
Nadelen: "Delays delays and delays"
Voordelen: "Oui pour le personnel et correct pour le confort"
Nadelen: "Par contre au moment de l achat du vol il m a fait choisir mes sièges dont j ai payé 13$ et quand j arrive à l aéroport il faut choisir des sièges donc j ai payé 68$ pour rien je vais faire annule la transaction chez visa"
Voordelen: "Even for such a short flight we had screens for entertainment and the people in charge were super nice."
Nadelen: "I love to travel with Aeromexico. I'll never change anything."
Voordelen: "Ce qui m'aurait plu c'est de ne pas être obligée de voyager avec un chien . Qu'est ce que un chien faisait dans un avion en train de voyager avec les passagers? Pas de liesse, et la seule fois que je l'ai vu dans une cage, c'etait pour le transporter c'est pendant le debarquement."
Nadelen: "Pour un vol international de plus de 4 heures est plutôt surprenant, et desagreable, le fait que l'equipage de l'avion n'ait jamais offert de rafraichissements pendant le vol (never mind de nourriture). Il a fallu que les passagers demandent, à la pièce, d'avoir quelque chose à boire, pour en avoir"
Voordelen: "The crew was great"
Nadelen: "The food and the how well the tv works"
Nadelen: "L’avion est parti sans moi et 4 autres passager sans avoir fait d’appel final"
Voordelen: "you were on time"
Nadelen: "more space between seats"
Voordelen: "Repas à bord Personnel courtois"
Nadelen: "Un lounge skyte au t4 de Cancún aurait été top"
Nadelen: "Le personnel a l’enregistrement préfère parler entre eux plutôt que vous apporter de l’attention. ces personnes ne devraient pas travailler au contact des clients."
Voordelen: "Personnel très aimable. Cabine moderne et fonctionnel. Siège confortable."
Nadelen: "Les sièges business devrait être un petit peu plus large au niveau des épaules en position lit. Mes épaules touchées des 2 côtes. Aussi prévoit un petit peu plis de place au niveau des pieds aussi en position lit."
Voordelen: "Seats could have been more comfortable"
Voordelen: "le personnel très professionnel et affable. La traduction anglaise manque de volume et très difficile à entendre sur les 4 avions"
Nadelen: "Le confort des sièges et la station de divertissement très médiocre"
Voordelen: "À l'heure. Personnel sympathique!"
Nadelen: "En arrivant à Montréal, il n'y avait pas de fauteuil roulant pour mon épouse. Elle a du marché tout l'aéroport jusqu'à la douane ce qui est très long pour quelqu'un d'anticiper. C'est la seule place où nous avons du nous débrouiller seul."
Nadelen: "Etre à l'heure"
Voordelen: "Confort de l’avoin"
Voordelen: "Le confort des sièges étaient passable peut-être est-ce normal après 5 heures de vol"
Voordelen: "Quick boarding. Quick departure."
Voordelen: "Personnel souriant et aimable."
Nadelen: "Une seule toilette fonctionnait durant le voyage. Beaucoup d’attente pour les utiliser."
Nadelen: "Nous avons dû attendre plus d'une heure sans nouvelles avant de se faire dire que nous aurions encore 1 h de plus de retard. Nous sommes partie avec près de 3 h de retard. Les écrans tombaient en panne de tous les passagers et l'équipage semblaient ne pas s'en soucier. Pourtant un redémarrage a réglé le problème. (fait a la demande des passagers)."
Voordelen: "Vol pas trop long."
Nadelen: "Délai d'embarquement et pas de divertissement."
Voordelen: "Espace dans l'avion. Divertissement."
Nadelen: "Pas de choix de repas."
Voordelen: "Ce n'est pas la première fois que nous voyageons avec AeroMexico. Nous avons toujours eu un voyage satisfaisant pour un prix excellent."
Nadelen: "Flight was delayed, the plane too small and unconfortable"
Voordelen: "The price. The beautiful stewards. The cleanliness. The air magazine. The excitement of flying. The window to look out of."
Nadelen: "The flight was delayed over an hour"
Voordelen: "The plane was not full, so lots of space for my long legs and for a nap!"
Nadelen: "I missed the flight because I was given the wrong door information. In additio to this the airline never called the figjt through the speakers. The worse was the cuatomer service. Will never fly Aeroméxico again"
Voordelen: "I appreciate the entertainment and overall comfort of Aeromexico. The flight itself was decent and got me home."
Nadelen: "I didn't appreciate that my flight time changed and I wasn't notified until well after the fact. Aeromexico at Benito Juarez didn't seem to know what was happening either. I didn't know which gate was flight was leaving from until after boarding the scheduled boarding time. When family in the States tried to get updates about the delays, the customer service rep gave incorrect information. I'm not sure that I'll be flying Aeromexico again."
Voordelen: "Le service et la nourriture"
Nadelen: "Le confort des bancs"
Voordelen: "Le service et la nourriture !"
Nadelen: "Le confort des bancs"
Voordelen: "Everything! From check in to boarding it was smooth"
Nadelen: "Don’t have anything to say I didn’t like it!"
Nadelen: "Annulation du vol de retour apres un no-show à l’aller. Aucune information de leur part. J’ai du racheter 3 billets d’avion, plus de 2000$ de frais. Derniere fois avec cette compagnie."
Voordelen: "Friendly staff"
Nadelen: "Fly on time"
Voordelen: "Lovely staff"
Voordelen: "crew vriendelijk"
Nadelen: "Geen entertainment en slecht voedsel"
Nadelen: "Schedule issues, rerouted thru LA, very very painful travel, multiple security checks for an issue from the airline schedule. Airline doesn’t give reroute options. Two bags opened and missing personal items. Very frustrating travel. Kids meal choices missing on rerouted flights. I can go on..."
Voordelen: "The crew was very attentive and professional. The seats were comfortable and food was good!"
Nadelen: "Keep the lights off :)"
Voordelen: "Crew and airline was fine"
Nadelen: "Due to the way the flights were booked, even though I flew on the same airline on both legs of my trip they were two separate bookings causing me to wait in line for two hours in Heathrow to get my bags and check back in. I will probably never use kayak / kiwi.com again."
Voordelen: "Comfortable new plane, friendly staff."
Nadelen: "Not having over an hour delay followed by buses to disembark resulting in a missed connection."
Nadelen: "not ONE single smile !!!!"
Voordelen: "No drinks or snacks for econome class. Its just a 1 hour flight, KLM Does serve on 1 hour flights."
Nadelen: "See above."
Nadelen: "Te laat vertrokken en om vliegveld cirkelen omdat City vol was."
Nadelen: "Grote vertraging, geen uitleg, geen gratis versnapering om het goed temaken"
Nadelen: "Entertainment totally outdated ! Unresponsive screen"
Voordelen: "On time."
Nadelen: "The dinner menu was ok. I didn’t like the breakfast at all."
Voordelen: "Arrived ahead of the schedule"
Nadelen: "Not even a free bottle od water included in price of the flight anymore."
Voordelen: "It's a non-stop from Austin to Heathrow. Flight attendants were helpful and professional. Flight was on time."
Nadelen: "This 747 should be refurbished or retired. I've traveled this flight on 777s and newer 747s. This plane was an embarassment."
Voordelen: "Friendly and helpful cabin crew, even on this short flight. I liked the fact that the Captain stood outside the flight deck to say goodbye to the passengers. A nice touch."
Voordelen: "Ease of boarding"
Voordelen: "Doordat wij op het bovendeks zaten konden we meteen boarden. Vriendelijke purser die overal de tijd voor nam."
Nadelen: "Doordat 3 mensen zich niet gemeld hadden, zaten er 4 koffers te veel aan boord. Ga maar met de hand zoeken met 15 Afrikaanse mensen in een A389."
Voordelen: "Nice crew, short flight, comfortable seats."
Nadelen: "Only a small carry-on allowed and one SMALL purse. Also, there is a charge for beverages unless you are in first class."
Nadelen: "Old aircraft, mediocre entertainment display, food was sub par compared to previous flights"
Voordelen: "Vegetarian food options! Crew, especially Kiaren, was lovely- polite and attentive, and it was a very bumpy flight, so they had to work harder than usual."
Voordelen: "Great flight and services"
Nadelen: "It was all good"
Voordelen: "The efficiency of the boardign"
Nadelen: "The fact I could not even get a glass of water without a credit card."
Nadelen: "it was delayed 2+ hours. They should have at least offered free drinks for the trouble."
Voordelen: "Scum bags wanted >$5k to change flights, daylight robbery"
Voordelen: "Very pleasant crew"
Voordelen: "everything went smoothly"
Voordelen: "The meals were reasonably nice and the flight was on time"
Nadelen: "The entertainment screens were old and not clear and not easy to use. The crew was not efficient, not very friendly and not very accommodating. They offered minimal service, contrary to another crew on the A380 flight with BA going from LHR to JNB. Between flights, I guess I saw the better and the worse of BA."
Voordelen: "The crew was very sweet. The flight was super short so it was comfortable enough for the short flight."
Nadelen: "The flight was delayed by an hour and a half. I had a 40 min delay with Alaska airlines 2 weeks ago and the min I arrived at my destination I had a text apologising for the delay. Along with a link to $100 credit with the airline. This is what real customer service is about. Not just empty apologies."
Voordelen: "Choice of food and cabin crew"
Nadelen: "Too crowded"
Voordelen: "Easy as pie!"
Voordelen: "I require a wheelchair for getting around the airport. When I first checked in at LHR, they claimed to have no record of my wheelchair request and my seat change, despite my very clear notations of who and when these were made. They did have a record of my paying for one suitcase. The agent at LHR promised to make these corrections so I would not have the same problem when returning to London. Furthermore, to turn this into a humiliating situation, at the gate I was informed that the jetway was broken and they would have to find some other way to get me onboard the plane. I cannot believe that British Airways has no contingency plan for a situation like mine. After many discussions between BA reps and ground crewmen they decided to bring me down in a lift at Gate 34, though my plane was at Gate 32. I was then loaded onto the freight platform of one of those food delivery trucks and driven over to my plane. The truck backed into place and again I hoisted up to the plane. However the plane door was locked and we had to bang on it for them to finally open it. To my great embarrassment I helped down the aisle to my assigned seat, looking back at the curious looks and glares from all those passengers who had no explanation for the delay and humiliating scene. Officially the flight was listed at 28 minutes late, when in reality it was 40 minutes till we taxied away from the gate My return flight from Brussels was little better because the changes that were supposed to have been entered at LHR never were and so I had to go through this whole routine again costing me over one hour in delays. Fortunately I was able to board the flight through the jetway and did not have to be hoisted up again, and delivered like freight. How would you rate these flights. I had problems with every single British Airways flight!!"
Voordelen: "Extended information from the captain was very nice"
Nadelen: "Changan T1 is awful. BA god poor. Otherwise fight to time and uneventful. Passenger cabin in 777s feels squashed. Toilets barely cope."
Voordelen: "Got food poisoning from flight or Italian restaurant at terminal 3"
Voordelen: "the plane was clean"
Nadelen: "3 hour delay, no communication with customers regarding delay or connection. Once we finally arrived st Heathrow for the 2nd leg of our journey, we were put on a later connection, no apologies whatsoever from any of the employees. Overall we spent over 4 hours in the air. We were never served even a glass of water or a bag of pretzels. The seats were very tight with very little leg room, and I am only a 5'6" female."
Nadelen: "Boarding the plane. I do not know why the airlines load the people who are at the front of the plane first. Load the people on the back of the plane first. That way, when you call the next section, the people in the back are not blocking people as they enter. An alternative is to call people in sections based on where they sit in a row. If you have window seat, you should be called first. Why? Because so many passengers who have aisle seats have to get up to let people with middle or window seats get in. So, they hold traffic up as people are trying to get to their seats. After window seat passengers get called, then call middle seat passengers, and last, call aisle seat passengers."
Nadelen: "You can't even get a water to drink without paying"
Voordelen: "Easy boarding process , flight was on time, airplane looked fine crew was nice"
Nadelen: "Having to pay for water is not cool, there are basics you know."
Voordelen: "I was prepared with my smart phone and iPad and external batteries, turns out I needed none of those things! What a pleasant surprise for the in flight movies, music and tv to be perfect. I didn't even have to use my external battery on the flight because there is a perfect USB port in the screen in front of you. The food was as good as airplane good gets, the plane incredibly comfortable and staff was attentive. I don't love the long flights but this BA flight is now my go to anytime Im headed to Europe."
Voordelen: "Al parts of flight expertly handled by staff, especially cabin people. Thanks for a great flight, VA."
Nadelen: "Weinig te eten weinig te drinken voor zo'n lange vlucht. Geen geluid op entertainment"
Nadelen: "The seats on this British Airways flight were so tight and pitched forward that my knees were jammed into the seat in front of me and I felt as if I was being launched forward the entire flight. Not comfortable or safe."
Voordelen: "I wish the menu can be more kid friendly. I enjoy the food no my kiddos"
Voordelen: "Crew was friendly and helpful."
Nadelen: "Plane had some technical problems so they let us go inside the plane and we had to sit there for 3 hours while they were fixing licking gas situation. Flight was ok but we got food only once."
Voordelen: "Excellent staff"
Nadelen: "There is nothing to dislike about BA"
Horrible airline: delays and cancellations
Same day first class upgrade was amazing. We would do this every single time! More 777 planes please!
Voordelen: "Good services"
Nadelen: "Our gate (E38c) shared the same walkway (or whatever the place between the terminal gate and the plane door is called) with four other flights. It was a long and poorly-marked sidewalk amidst ongoing construction. The crews had to make sure everyone boarding each plane was on the plane heading to the correct destination. There was essentially nothing stopping people from any of the five flights getting on any of the five planes. Other than that, it was a good flight with great crew."
Voordelen: "Entertainment Screen in the seat back in front of me"
Nadelen: "Deplaning. On one of my other flights this week they released us 3 rows at a time to limit social distancing. Thought that was going to be the norm but I guess not."
Voordelen: "Flight attendants service"
Nadelen: "I don't like the new planes with no screens on it. I don't want to be watching at my cellphone for 3 hours. It's bad for everyone's eyes."
Nadelen: "Everything was fine"
Voordelen: "Seating had more space, the crew very relaxed and good humour as well as professionalism."
Nadelen: "Well the flight was short, so not much more could be done on this particular flight. The restroom could be a tad larger but think was on an older aircraft."
Nadelen: "Foods and movies"
Voordelen: "Crew bemoeide zich op deze korte vlucht met niemand. Bracht wat te drinken rond. Verder niet."
Nadelen: "Flight attendant was very rude on Flight AA3451 on April 25th"
Voordelen: "Great crew - good attitudes."
Nadelen: "Delayed for an hour due to a log book issue."
Voordelen: "Quick flight good crew"
Nadelen: "More entertainment and snack selection"
Voordelen: "I enjoyed everything!"
Nadelen: "No complaints!"
Voordelen: "Smooth flight and landing"
Nadelen: "Paying for upgrade seats that was tight"
Voordelen: "Arrived 11 minutes early, courteous staff, biscoff cookies. Great price."
Nadelen: "They pushed the stupid credit card again with its annual fee and miles BS."
Voordelen: "food, alcohol very good, pleasant flight"
Voordelen: "Awesome crew. Very pleasant people."
Nadelen: "2 hours late. Thanks ohare."
Voordelen: "De stewardessen in t vliegtuig waren erg aardig en hulpvaardig"
Nadelen: "Nieuwe regels waarbij je je koffertje onder je stoel moet plaatsen of extra moet betalen om hem in de ruimte boven je hoofd te mogen plaatsen. Er is wel 5x gevraagd of ik wel zeker wist dat die van mij onder mijn stoel paste!!"
Voordelen: "Liked the updated aircraft for the first leg of my flight."
Nadelen: "The lack of communication to inform passengers of updtaes"
Nadelen: "in the airport, the gate area dirty!, bathrooms dirty, no place to charge phone. The walk to the airplane, getting aboard the plane after the gate and flight changed and delayed. Being told it was weather related on the plane and being told it was MAINTENANCE by customer service. The plane was very crowded, the flight attendants never smiled. WHen i told the attendant i was being "rained" on he said...i know its happening everywhere..... he said there was nothing he could do but get me paper towels...they never came. I was very annoyed getting off the plane walking back and forth....it was aweful. and my flight before this was no better i am VERY TURNED OFF BY AMERICAN AIRLINES RIGHT NOW."
Voordelen: "overall service was as expected but delay."
Nadelen: "flight from Philadelphia to Venice was delayed at take off and landed like two hours late. Venice airport pass control too another 1.5 hour. i lost my connecting flight by minutes and had to buy another tickets to Dubrovnik for $1,176.91. i like to get compensated by either Kayak or BA."
Voordelen: "Had been expecting middle for all four,so this was great."
Nadelen: "Guess I need Bose noise canceling headphones after all."
Voordelen: "Good service."
Nadelen: "Plane was delayed all day and when we finally boarded we were told it was due to an engine problem!! Not good!!"
Voordelen: "The boarding was fast and the flight arrived early."
Nadelen: "There was no entertainment on the flight other than the overhead tv which was hard to see and a poor movie choice. There was also a very loud family seated next to me which the crew did nothing to keep the noise down. Wouldn’t fly American internationally again."
Nadelen: "When I checked in my luggage, the price did not include local taxes."
Nadelen: "Do you even look at what happens after we pay for your services?"
Voordelen: "Dat er qua breedte aardig wat ruimte was"
Nadelen: "Dat de gordel eigenlijk net te krap was"
Voordelen: "Flight attendants were helpful and friendly. Movies."
Nadelen: "Food-gross, but expected for pre-fab food."
Voordelen: "The flight crew were all very nice and attentive. The on-board entertainment kept me busy during my waking hours. I appreciated the complimentary blanket, pillow and earbuds."
Nadelen: "The quality of the food selections were ok but could have been better. The remote for the tv screen did not function well with the games. Also, the seats were very hard, sleep did not come easily."
Voordelen: "For the long flights business class is the way to go."
Nadelen: "The plane was very old."
Voordelen: "Crew was friendly and provided good service."
Nadelen: "Seats are very small. Boarding process could be improved. Seems some people board out of sequence and it screws up the process of stowing luggage and getting to your assigned seat. These same people bring in large over sized bags that will not fit in the above compartment or underneath the seat. Charging these individuals for these violations would deter them from engaging in this behavior. You might also want to add to your instructions how to disembark the plane, some individuals think their schedule is more important and rush up the isle in front of others who are trying to get their carry on luggage from the overhead compartment. Losers!!"
Voordelen: "+ Last minute aisle seat + Middle seat empty"
Nadelen: "- Food was passable (chicken and rice for lunch) - Mediocre breakfast"
Nadelen: "American Airlines staff are rude and don't care about customers. Flight was late. Third consecutive American Airlines flight that was more than an hour late departing. American Airlines lost baby's car seat."
Voordelen: "It was excellent!!! The service, the food, flight on time. Very friendly attendants!"
Voordelen: "Never made this flight they rerouted."
Nadelen: "35 minutes off schedule"
Nadelen: "My luggage was damaged and I have yet to hear from an American Airlines representative after I was not ok with a replacement from a luggage company that did not reflect my current luggage brand. Being in the Customer Sevice industry I know this is unacceptable, I would never replace a damaged item with one that was not like the original or ask a customer to do so. I will not fly American Airlines any longer."
Nadelen: "The chicken dinner was not good. Also the sound on seat computer was not working and on a 11 hour flight it is terrible."
Voordelen: "Great having plugs, nice seats"
Nadelen: "First leg of flight did not have personal TVs, so limited selection of entertainment"
Voordelen: "Easy flight, friendly crew."
Nadelen: "Girl next to me being sick the whole time"
Voordelen: "Friendly flight crew."
Nadelen: "Flight was cancelled and was rebooked the following day. Plane arrived to my destination 25 minutes late."
Voordelen: "Gate crew kept the door open as we dashed to our connection and welcomed us by name as they hustled us on board. Ground crew did an amazing job of transferring our luggage in the short 10 minutes or so that we had between planes. Thank you everyone!"
Nadelen: "You wouldn't let me change my flight so I didn't even take it"
Voordelen: "The professionalism of the pilots in handling the extremely rough weather during the flight"
Nadelen: "The meal of a turkey sandwich on dry bread was forgettable . They are co - shared with Qantas and could learn a lot about providing a decent meal on a long expensive flight"
Nadelen: "Felt like an old domestic flight. No Wifi and screens in the center that are hard to see from the window seats."
Voordelen: "The lay over wasn't bad at all had enough time to make it to my gate and get something to eat"
Nadelen: "Was scheduled to leave at 3:15pm didn't leave until 4:17pm"
Voordelen: "We didn't crash."
Nadelen: "The crew was just downright rude. Condescending rude and full of tude. Also they are all 100 years old and one lady was so fat she could barely fit in the aisle. Come on AA...really you can't do better than this?? Seats were uncomfortable as can be and food weas slightly worse than average airplane food. funny thing is I always fly delta and delta partners but this time I thought I would go the cheaper route. Never again will I fly American anything anywhere. Very disappointed. There is nothing positive to say about anything except the fact that we didn't crash. We were also delayed 2 hours and sitting on the Tarmac. Horrid experience."
Voordelen: "Crew amazing"
Nadelen: "Flight length difference even with non stop"
Voordelen: "Great Entertainment options and meals"
Nadelen: "A bit more space for legs and more courtesy from cabbin attendants"
Voordelen: "It’s actually United airline in service. The first flight from Brussels to Washington, everything was great! The crews were amazing, food was surprisingly good. The flight from Washington to Los Angeles was extremely terrible, crews were rude and impatient. Service is like budgeted airlines."
Nadelen: "More comparable service throughout the journey."
Voordelen: "Great to be home in time"
Nadelen: "The flight was not with Lufthansa, that was deception. UA the worst airline as far as I experienced it, delays, poor customer relationships and so on. I have to pay for luggage."
Nadelen: "Making enough room for the seat to relax especially the long flight"
Nadelen: "Late crew. Slow to depart added to delay. Arrival blocked by equipment in the gate, so we waited to get access to the terminal. 20 min after gate arrival, still no bags. Then one truck of luggage on the announced carousel and then...nothing. Secretly, the remaining bags were appearing on a differen"
Voordelen: "Foot rests are nice"
Nadelen: "Mediocre food Excellent staff"
Voordelen: "Seats were okay—good leg room."
Nadelen: "Exhorbitant baggage fees!! Will never fly Brussels Air again as a result."
Voordelen: "Breakfast , comfort"
Voordelen: "The flight was fine, despite the distance."
Voordelen: "Everything from ticketing to deplaning was smooth and professional."
Nadelen: "No problems at all."
Voordelen: "Did was very good. Cattle call boarding."
Nadelen: "We left late because they were waiting for people from another flight that got canceled to transfer to our flight, and even with the delay, one of my bags got lost. I was the third person to check in for the flight, so I'm not sure how that happened."
Voordelen: "Nothing special, decent food and drinks, movie selection is always good"
Nadelen: "Like all airlines seats are uncomfortable like human livestock transported across the ocean"
Nadelen: "Bijzonder onvriendelijk personeel. Stuiterende landing."
Voordelen: "crew was nice"
Nadelen: "ended up 4x thru the metal detector 4x : 1x in Dublin, 1x in Brussels & 2x in Chicago: terminal 1 & 2!"
Nadelen: "Tea - disgusting brown liquid! What about a tea bag, or I gladly would take just a cup of hot water to brew my own. Sandwiches: turkey with cheese or cheese. I am allergic to milk (common allergy), you put milk products everywhere. Vegan is the only option, sadly it is usually some sort of Asian food and I am not Asian, have a gag reflex when I smell Indian food. This was not Air India flight, but smelled like one!!! Will avoid flying with United. Somehow, although I booked on purpose with Brussels Air, without my consent (!!!) I was sold tickets for United operated flight. Please, don't tell me that customers are your #1 priority, because they are NOT!"
Nadelen: "no electricity outlets"
Nadelen: "The plane was very old. No outlet to plug electronics. Small screens for video"
Voordelen: "Good food, entertainment options, communication from pilot"
Nadelen: "none of the flight attendants seemed to be friendly- literally all of them were neutral or slightly rude at best. Not impressed."
Voordelen: "indulged by the service and plenty of food"
Voordelen: "This flight was a good value."
Nadelen: "My legs are short and the seat seemed a little higher than other plans. I couldn't rest my feet flat on the floor for 6 1/2 hours. This was very uncomfortable."
Voordelen: "Beyond one or two friendly crew members, not much."
Nadelen: "We booked our flights round trip on united.com, but when we arrived at the airport for our return flight from Budapest to D.C., we were told we were on standby and might not be given seats (despite paying full price for the fare months ago). Brussels Airlines, the codeshare partner, blamed United. United blamed Brussels airlines. We are the flight, but my wife and I were seated separately. When I noticed several seats empty after the plane had finished boarding and asked the head flight attendant if my wife and I might not together, she refused, saying they weren't going to give us a free upgrade. When we went to drop off our bags for the next leg of the flight, from Brussels to Dulles, the bag check counters we're severely understaffed and we waited almost an hour just to drop off two suitcases. This made us nearly miss our flight and required us to sprint through the airport and beg to cut the security line. After boarding, my entertainment screen stopped working, though they did manage to fix it a couple of hours into the flight. Needless to say, this was less then a stellar experience."
Voordelen: "The flight was smooth. Boarding was a bit nerve wracking as a neighboring bin was not closed completely until just before take off."
Nadelen: "The bathrooms were poorly maintained. There was no toilet paper and there was tons of paper on the floor. I was anxious that a piece of TP was going to be stuck to my shoes when I returned to my seat. The flight crew did clean it up. I'm not a frequent flier, but was taken by surprise that I didn't need to check in before getting to the airport. I was amazed that the airlines take it upon themselves to assign seats. I think that's a poor decision as a mom and her 2 small kids were scattered about the plane. Fortunately, people were willing to shuffle around to allow the mom to sit with her kids."
Nadelen: "United Airlines portion of the flight from Brussels to IAD. My wife and I were seated in separate parts of the plane each in middle seats at the end of the boarding process when there was no longer any overhead room to store our belongings. Uncaring, unaccommodating crew, waiting area with not enough seats, and cramped seating on the plane with no possibility of sleep during an arduous seven hour flight."
Voordelen: "Excellent service and a safe flight."
Voordelen: "food service"
Nadelen: "bagage allowance"
Voordelen: "We vertrokken ruim voor schema"
Nadelen: "They don't know their guidelines or policies"
Voordelen: "We were upgraded to business class. Everything was excellent! Seats were extremely comfortable. Flight attendants took great care of us!"
Nadelen: "Even though I have an account with United, and confirmed that I was a vegetarian both online, and on the flight heading to Europe, my meal wasn't entered. It worked out really well because I was sitting close to the front and they had pasta dishes available, but this is not the first time that United and its partners have "lost" or "mishandled" my vegetarian registration. The flight attendant even remarked that sadly, she hears this 'complaint' constantly. The food was good, but there's no reason that my meal request can't stay in the system."
Voordelen: "Professional, courteous flight crew. Uneventful flight. When flying at 37000 feet over an ocean, uneventful is a very good thing! :) Deboarding on arrival was quick and efficient."
Nadelen: "My headphone jack in the seat was broken but they offered to relocate me to a seat that worked. I stayed put and used the United app on my phone."
Voordelen: "lots of good movie choices"
Nadelen: "touch screens didn't always work easily"
Voordelen: "Flight and experience were great."
Nadelen: "I would expect when I book a Luftansa flight to fly in a Luftansa jet. This flight was carried by United and I did not know that until I arrived at the airport."
Nadelen: "This was a mess as the attendants didn't not have my transfer ticket It took them for ever till the last minute when was called by the Microphone"
Voordelen: "Prima vlucht van Honolulu naar LA in moderne Boeing 737-900 van alle gemakken voorzien."
Voordelen: "Even in economy plus, I felt like a first class passenger."
Voordelen: "The flight attendants were very friendly. The flight was smooth"
Voordelen: "the service and aircraft were excellent"
Nadelen: "space between seat"
Voordelen: "In flight entertainment was great with lots of variety (good for an 8 hour fight)."
Nadelen: "There were always lines for the toilets. Limited leg room. Food was meh."
Nadelen: "Starting at Brussels airport I was questioned as if I was a threat. The lady wore an UA uniform. She asked me questions like these: where do you live when you come to Belgium? What do you do when you are in Belgium? Why do you come to belgium often? Then we were 2 blacks in the last line and we were all selected for "random" check during which the agent touched all parts of my body!!!!! Last, after I ate the food served on board, I went to the bathroom twice, I took I modicum before!!!!"
Voordelen: "Boarding was organized and timely."
Nadelen: "One of the flight attendants was patronizing."
Nadelen: "Wanted some snacks in between the meals."
Nadelen: "Delayed boarding at Munich airport"
Voordelen: "Flight wasn't that long. Experience was okay. Flight was full. Attendants did their job. Some were more polite and helpful than others."
Nadelen: "No request was made for the outbound flight which I want to comment about. At Dulles Airport, I checked in at the Brussels Airline counter, only to be told that since I was on a flight operated by United, then I had to go to the United Airlines counter to check in. At UA, I was handed a boarding pass which advised that my seat will be assigned at the gate. I saw on the monitor where the available seats were-1 window, the remainder middle row. I got the feeling that since I bought a ticket which cost less than what the other United Airlines customers paid for, then I was being relegated to seats that the other travelers didn't desire."