Vind goedkope vluchten van Brussel naar Nieuw-Zuid Wales

Voordelen: "The crew was very kind"

Voordelen: "Nice crew, good food."
Nadelen: "Both bathroom were not working in business class area."

Voordelen: "The crew."
Nadelen: "The time between flights."

Nadelen: "Boarding was crazy. Could not everyone in the gate area."

Voordelen: "Staff were professional and polite."
Nadelen: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."

Nadelen: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."

Voordelen: "The crew was informative"
Nadelen: "Inflight sandwiches"

Nadelen: "Fix the damn KIOSKS at Vienna!"

Voordelen: "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Nadelen: "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."

Voordelen: "The entertainment was amazing"
Nadelen: "The seats were a bit hard"

Voordelen: "Le vol était ponctuel."
Nadelen: "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."

Nadelen: "There was no wifi on flight"

Voordelen: "Goede crew en goed eten."
Nadelen: "Comfort van de stoelen"

Voordelen: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Nadelen: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"

Voordelen: "Le vol"
Nadelen: "Clairement le système pour faire notre checkin online est pourri"

Nadelen: "Na lange vetraging uitstappen op het platform en wachten op de bus terwijl il op zijn minst 20 vrije slurfen he geteld"

Voordelen: "Helpful and kind crew"
Nadelen: "I wish there was WiFi"

Voordelen: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"

Nadelen: "I bought tickets thrue you for me two months ago Iit went well but on the last few days I also bought ticked for my brother and his wife and it was a disaster night mare for them bound for Montpellier too to attend a wedding the damn suitcase didn’t get to final destination it was at Orlando but got"

Voordelen: "absoluut geen klachten"

Nadelen: "L’intégralité du voyage, pas de repas, retard de bagage"

Nadelen: "Uitermate tevreden!"

Voordelen: "My seat at the window was great and the staff really friendly and courteous!"

Nadelen: "Vertraging"

Voordelen: "very attentive crew"
Nadelen: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."

Nadelen: "Inflight was better than I expected. But needs upgrading air crafts."

Voordelen: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Nadelen: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"

Voordelen: "Entertainment was amazing! They even have four Harry Potter movies! We were told in advance that the flight was going to be delayed, which is really positive. Very friendly personnel."
Nadelen: "Food isn’t that great. Breakfast could be much better."

Nadelen: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."

Voordelen: "Entertainment options."
Nadelen: "Service was poor, seat did not recline, and the food was terrible."

Voordelen: "Efficient boarding system, clearly signposted. Professional staff"

Nadelen: "old screens and entertainment system leg room to small"

Voordelen: "Good and friendly services"
Nadelen: "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"

Nadelen: "Very slow service at checkin, was not even available when I arrived at the airport"

Voordelen: "Excellent service. A meal , drink and a coffee included which we were not expecting."

Voordelen: "Restrooms clean, decent food and drink, nice cabin crew."
Nadelen: "No complaints"

Voordelen: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."

Voordelen: "Friendly crew."
Nadelen: "So many people on a 747!!"

Voordelen: "Good flight, very attentive crew."

Voordelen: "Het eten was lekker en er werd genoeg drinken aangeboden. Personeel erg vriendelijk."
Nadelen: "De stoelen van de Boeing 777 in de economy kunnen echt beter. Ik kreeg al snel pijn in m’n onderrug aangevuld met een houten kont. Niet echt fijn voor een vlucht van 16 uur"

Voordelen: "Comfort was better than on the previous Dash-8. Food was OK."
Nadelen: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."

Voordelen: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Nadelen: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."

Nadelen: "Didn’t happen."

Voordelen: "Professional crew. Good boarding."
Nadelen: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."

Voordelen: "Sound was broken on my TV set!"
Nadelen: "Called stewardess twice to assist. No response!"

Voordelen: "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."

Voordelen: "Petit avion sans trop de place."
Nadelen: "Connexion un peu trop courte à Amsterdam. Génère du stress."

Nadelen: "We did not get two of baggage at the destination."

Voordelen: "Nice flight, nice crew, and a nice experience."

Voordelen: "The premium economy- it was the most uncomfortable - tight seats. The back of the seats are not reclining It’s not worth the money you pay for premium services"
Nadelen: "The premium economy should be eliminated and should be labeled for what it is: couch class with some perks"

Voordelen: "Poor"
Nadelen: "Poor"

Voordelen: "El entretenimiento"
Nadelen: "Demasiadas mascotas sin posibilidad de descanso. Un gato en ej asiento del frente que no dejó de hacer ruido y dos asientos atrás un pero en la misma situación. Debería tomar más medidas para el viaje de mascotas"

Voordelen: "There is a nothing to mention that was memorable or comfortable."
Nadelen: "I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future."

Nadelen: "Short and sweet"

Voordelen: "Very friendly crew"
Nadelen: "In-flight system had some errors"

Voordelen: "Crew memebers"
Nadelen: "Nothing"

Nadelen: "This was one of the worst flights I’ve been on. Both planes were downright filthy. The flight from Dallas to Barcelona had several broken toilets. Flight from Paris to Barcelona boarded and once everyone was on board, they told us that we would be sitting there for 2 hours before leaving."

Nadelen: "Geen wifi voor 9 uur"

Voordelen: "Incredible staff. Super polite"

Nadelen: "There was no entertainment and the food could be better"

Voordelen: "Red wine was excellent"
Nadelen: "Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest"

Voordelen: "The cue lines per zone are a brilliant idea!"
Nadelen: "An explanation to passengers as to why there was a backup between the gate and the plane."

Nadelen: "Boarding at CDG was awfully slow"

Voordelen: "The airplane"
Nadelen: "Nothing"

Voordelen: "Crew was friendly and attentive but hard to understand"
Nadelen: "Airport experience was inefficient. Long unattractive walk, boarding was tedious: the automatic check-in was not helpful and required so many more staff. Random security check was redundant and chaotic."

Voordelen: "Didn’t like the sandwich offered"

Voordelen: "1. The flight attendant staff was very polite and cheerful. 2. The plane was clean and comfortable."
Nadelen: "1.The entertainment monitor did not function well enough to be able to watch. 2.The headset only function on one ear. 3. You could not hear announcements over the PA system"

Nadelen: "Departure delayed, reschedules and then cancelled without any direct notification to us with 2 first class tickets !! If we didn’t have Kayak we would be sitting in the airport !,,"

Voordelen: "Over all everything was great, except the bags check in"

Voordelen: "Food was good, crew was very professional and courteous. Flight was smooth."
Nadelen: "Coach was cramped and the video system didn’t work very well"

Voordelen: "SFO - CDG (Air France) was a great journey in all respects. But the one major reason for that was, the middle seat was empty. I was so fresh after the journey, would definitely recommend this flight to anyone."
Nadelen: "The flight was delayed by atleast 45 mins and therefore had to rush at the CDG airport to catch the next flight."

Voordelen: "It was a nice plane and boarding was well organized."
Nadelen: "I was assigned a middle seat, if not for that I would have given a higher rating."

Voordelen: "Friendly crew, good meal and entertainment"
Nadelen: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."

Voordelen: "Boarding staff helpful with Disabilities; food services quick and pleasant; interior cabin temps appropriate."
Nadelen: "Why is boarding so prolonged? 1-Small children and elders cannot stand for 20/30 minutes 2-Why are various sections (particularly Economy), no longer boarded by rows. and from rear first...so people don’t clog aisles, step over others, injure or be injured by heavy overhead moves?"

Voordelen: "Modern aircraft with power, big screens etc"
Nadelen: "Teenage crew, poor service (not even water brought on request, all "self service" at back of flight, and not being allowed a second drink with dinner), poor language skills (crew not very helpful when 2 hour delay meant I could miss connecting flight, suggesting I "walk fast")."

Nadelen: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"

Voordelen: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Nadelen: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."

Nadelen: "Leg space."

Voordelen: "Nothing"
Nadelen: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"

Nadelen: "Security services at Manchester airport...too long and not friendly at all"

Voordelen: "We got to the desk to check in and there was one person being served in front of us. He finished with him, turned and left the area through the dooor. No one came to help us for 15 minutes. Then they came out to answer the phone and said we were 10 minutes past the cut off and we could not fly."
Nadelen: "Staff just walked away while we were in line, the rudeness and mean attitude, they blamed us for being too late after ignoring us and made us late, they didn't offer an alternative flight until we asked. Overall, horrible customer service. Never been treated so rudely by people in the airlines industry in my entire 42 years of flying!"

Voordelen: "The stewardesses were extremely kind and helpful to me as I was travelling alone with my toddler. I really appreciated their help and kindness."

Nadelen: "Vlucht door vertraging van uit lax gemist op een paar minuten"

Voordelen: "Great hospitality. Champagne as apero, cognac as digestif. Excellent on board entertainment. Comfy pillow and blanket."

Nadelen: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"

Nadelen: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."

Voordelen: "Speed, professionalism"
Nadelen: "Nothing"

Voordelen: "Everything was very prefect and would love to fly again."
Nadelen: "NA"

Voordelen: "Crew was professional and friendly. Plane was clean. And food was served quickly without the hassle of ordering from a menu and paying. And it was delicious. Best airline food I’ve had in a long time. The chocolate dessert was incredible. And a coffee to go with it. Made a three hour flight very pleasant."
Nadelen: "All airlines need to remove a row of seats and give everyone just a bit more legroom."

Voordelen: "Punctueel"
Nadelen: "Geen ontbijt of iets dergelijks, dit ondanks vroege vlucht."

Voordelen: "Normale vluchtte t"
Nadelen: "Te last vetrokken"

Nadelen: "Had to check in our underweight small carry on because there was no space left. Left out hotel at 3.15am. A dry croissant did not satisfy three hungry children for breakfast, the coffee was terrible and the seats too close together. Not a good experience."

Voordelen: "Pretty decent"
Nadelen: "Not much"

Nadelen: "The food: asked for vegetarian but got incipit vegan... Mostly rice with coconut milk"

Voordelen: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Nadelen: "1) Front seat pocket bulging with 2 extra-thick in-flight magazines 2) No on-board wifi 3) Not much seating room - very thin"

Voordelen: "All crew I interacted with was great, friendly, and helpful."
Nadelen: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good. I did not find the seats comfortable."

Voordelen: "The Crew was the only thing that stuck out. Associates had Way more patience than i."
Nadelen: "Late takeoff, priority seating happens same time as general boarding, two pieces of lost luggage"

Voordelen: "Traveled fron SFO to CDG on AF in business class on an A 380. Lounge in SFO was smallish and not many choices in the food bar. Boarding was smooth. my second ride on A 380 in business and this trip reminded me quickly why I did not care for the A 380 on my previous trip. It is a huge plane with a huge sized business class which makes the cost less worth it compared to a Boeing. The crew were extremely helpful and caring. The food was acceptable. The seats on the plane were not comfortable in the lying position. Took a cab to our hotel in Paris (1st Arr) for a flat 50 euros. No meters."
Nadelen: "Arriving in CDG and facing a slow immigration with the passengers of this huge plane. I didn't care for the baggage delivery system. We were waiting for an hour only to realize that the arrival port for our luggage was changed."

Voordelen: "It was clean The crew was very kind Food was very good Flight was on time"
Nadelen: "Seats were exceedingly close Screens for entertainment were small and game controls were difficult to use"

Voordelen: "Amazing crew"
Nadelen: "Food was ok. Seat was crowded. Everything else was excellent."

Voordelen: "TAP HAS THE MOST COMFORTABLE SEATS THAT RECINE VERY VERY FAR."
Nadelen: "CREW NEVER CAME AROUND AND OFFERED WATER, LIKE OTHER AIRLINES DO. THIS IS ESSENTIAL FOR GOOD HEALTH DURING A LONG FLIGHT OF 7.5 HOURS, AND SITTING ON THE PLANE FOR A TOTAL OF 8.5 HOURS....."

Voordelen: "legroom in business is good, food was ok. only one round of drinks was offered."
Nadelen: "no lounge access in dublin for TAP Business Passengers. Handling of the delay was not well managed."

Nadelen: "No entertainment. Flight was an hour late due to mechanical problems. They could have kept us better informed."

Voordelen: "Food was ok"
Nadelen: "Worst accommodations for baggage on a international flight in my opinion.Pay for a bag is the best advice in my opinion this airline barley lets you bring anything with. Disgusting plane it was so dirty I took a shower after this flight and the amount of dust in the air was visible terrible"

Voordelen: "Flight was canceled"
Nadelen: "Flight was canceled"

Voordelen: "Personnel dans l’avion très agréable"
Nadelen: "A l’enregistrement la personne qui s’occupait de l’enregistrement des bagages était très arrogante. Elle a refusé de mettre tous mes bagages dans la soute cette demande était justifié par le fait que j’avais un bébé et une escale à Lisbonne."

Voordelen: "Thé crew was nice and helpful."
Nadelen: "I use Air PORTUGAL twice a year. I can’t understand why they took our three trolley to put them in the baggage hold while they have enough space inside the plane. I would like to tell you that food is always awful in TAP AIR PORTUGAL flying from Dakar/Lisboa/Dakar. No respect for the passengers."

Voordelen: "The flight crew was great. The boarding crew and gate staff where rude."
Nadelen: "Flight was delayed by 2 hours. Long day. Did not inform you of what was going on. Changed gated not very clear."

Voordelen: "Servicio"
Nadelen: "Proceso para comprar maletas desde que uno compra el pasaje, no me permitió por internet y pague demasiado en él aeropuerto"

Voordelen: "The flight was not full and without prompting an attendant took a look at my long legs and led me to a row of seats for myself. A simple gesture that was greatly appreciated."

Voordelen: "Flight left approx. 20mins early, good service and efficient handling by crew."

Nadelen: "When I booked the flight, your site said that I would not have a luggage charge, but I was charged 37 euros more when I checked in."

Voordelen: "Everything great"
Nadelen: "N/A"

Nadelen: "Boarding took longer than expected. Flight was delayed then was delayed a second time once everyone was boarded. Smaller plane than the usual TAP planes, but okay flight."

Voordelen: "Crew was nice and the plane was comfortable"
Nadelen: "Flight took off two hours late and we were not given frequent updates as to why the delay was taking longer than announced"

Nadelen: "Flight was delayed"

Nadelen: "No vegan food options. Filthy toilet"

Voordelen: "Comfortable chairs with foot support., friendly staff, good food and choice of entertainment."

Voordelen: "Boarding, crew, timeliness, choice of entertainment, modern plane."
Nadelen: "Food could be more inspired, legroom is limited"

Voordelen: "Movies"
Nadelen: "Food"

Voordelen: "Good service, nice meal."
Nadelen: "No USB ports or movie choices. Entertainment screen very small."

Voordelen: "Free food and drinks. Pillow and blanket and ear buds all ready on each seat! More spacious seating."
Nadelen: "No indication booking was discounted flight on kayak website! Charges for baggage very , very high!. Very bad border crossing as we waited in line for a simple passport stamp for 3 hours!!!!!!"

Voordelen: "Modern airplane"
Nadelen: "1h late. Non reclining seats."

Voordelen: "The plan was clean, newer, and comfortable. If you sit towards the front of the plane you end up sitting in economy plus for the economy price."
Nadelen: "No entertainment, but the flight were short enough it wasn't really a problem. With downloadable Netflix and Prime, that isn't a problem anymore."

Voordelen: "The crew was very nice, we boarded on time and landed a bit early which was nice. We recieved little snack packs that had a sandwich and a granola bar or fruit snacks and a juice."
Nadelen: "The seats were not very comfortable to sleep on for 6 hours as they didn't recline back too much but that is to be expected in 2nd class seats."

Voordelen: "Shorter time over Atlantic. Very gentle staff. Good food and service. And I will visit Lisbon next time"
Nadelen: "Boarding from a bus at the main TAP airport for so many travellers and a long trip. Hei! Is not an economy charter!"

Voordelen: "Accommodating flight crew. Good food. Nice landing and take off."
Nadelen: "I am a permanent resident of USA and have a Green Card and the portuguese boarding crew gave me a hard time about my paper work. I was very disappointed by the way they treated me."

Voordelen: "Our flight was late, so we missed our connecting flight to Barcelona, but TAP had already rebooked us on a different flight and had boarding passes all printed out. Good Job."

Voordelen: "Modern appointed plane with places for technology and charging points"
Nadelen: "Ground staff insisted carry on bags were checked in and implied this was mandatory and I complied only to discover later that majority were allowed to ignore this. Also plane was late"

Voordelen: "Good pilot and flight attendants"
Nadelen: "Delay caused my group of 12 to miss transfer to hotel so we are tired and hungry"

Voordelen: "Nothing"
Nadelen: "Everything"

Voordelen: "the crew"
Nadelen: "the flight hours."

Voordelen: "Ice cream for snack."
Nadelen: "Flight from Oporto to Lisbon, when we landed they did not set up the ramp to exit the plane, I had requested mobility assistance. And the ramp was right next to the plane."

Voordelen: "Check-in and baggage drop was fast. Food was good. Cabin crew did their job. Economy plus seats are comfortable and leg room was ok (I'm 1,84m tall). So, smooth and easy flight."
Nadelen: "We arrived with 20 Minutes delay...and it was just the first shuttle of the day... could have been better"

Voordelen: "Seats are ok and good entertainment system"
Nadelen: "The attitude of the hostist and the way they dont give you food choices and don't even explain or say what food they are giving you. When i ask whats in this they gave me a look and a weird attitude"

Voordelen: "In the air excellent"
Nadelen: "On the ground, poor communication"

Nadelen: "1. Food. I think that sandwich and juice are not enough for 3 hours flight that costs 130 euros. 2. Departure time. The flight was delayed for more than 1 hours. When we arrived at Schiphol it was night already and trains to towns around were super rare. So we came in home at 3 a.m. instead of the planned 1 a.m."

Voordelen: "Timeliness of check-in and the flight."
Nadelen: "N/A"

Nadelen: "Your change and return policy is a ripoff."

Voordelen: "I was lucky enough to be awarded an upgrade to Business Class on this flight... Relieving the tension of overbooking in economy..I guess my lucky day.."

Voordelen: "Boarding was excellent. Flight was relatively smooth."
Nadelen: "Seats in economy were uncomfortable. Food was fair, at best. Wine was offered with dinner(a plus) but only once."

Voordelen: "Crew, plane, service."
Nadelen: "Terribly long line in Lisbon airport to check in."

Voordelen: "My wife needs help getting around but they placed us in the last row. No leg room again either. The crew was understanding and helpful."

Voordelen: "The service they provided us reminded us of how airlines used to treat their customers in the past. From the customer service to the services provided and the legroom on the flight -- everything was more than what we expected and we would consider flying TAP Portugal again."

Voordelen: "on time clean plane price"
Nadelen: "flight attendant not super friendly older plane thus enttainement outdated"

Voordelen: "Great planes. Very professional and helpful staff. Lots of leg room"

Voordelen: "Excellent crew and pilot."
Nadelen: "No entertainment."

Voordelen: "The flight left later than expected because the boarding process didn't start till 5 minutes after the scheduled departure time. The service on the aircraft was very nice though"

Voordelen: "Staff and fact that flight was 45mins shorter"
Nadelen: "CHeck in at Lisbon was messy as they made us get back into a passport control line at the gate even though Everton was already seated. Suggest you do this before we get to the gate. Food was mediocre."

Voordelen: "cleaniness"

Nadelen: "Free wifi for business class customers. $6,000 ticket then asked to pay 10/hr for wifi is insulting!"

Voordelen: "The crew was very nice and helpful"
Nadelen: "I got charged for bags from Fort Lauderdale to Toronto than Toronto to Halifax"

Nadelen: "On the choice of audio entertainment, it uses Stingray which, just like radio broadcast for each category with no choice of album for personal preference, kind of disappointed. I like the previous menu with album choices."

Voordelen: "Very good service"
Nadelen: "Rough air"

Voordelen: "New plane in the excellent condition. Leg room in economy not bad. Crew friendly and efficient. Boarding worked well."
Nadelen: "The main meal was pretty dreadful. Grilled chicken with what I think was mashed potato, but it was difficult to be sure. Watery and tasteless. Accompanied bizarrely by a tomato sauce (which did taste of something). Hard to identify the ethnicity."

Voordelen: "Lots of legroom. Great free movies."
Nadelen: "No free snacks. You had to pay for headphones."

Voordelen: "Boarding very fast"
Nadelen: "Very small plane. No snacks offered."

Voordelen: "The steward on the plane was friendly, funny and accommodating to all. He took time to engage some young children before takeoff. Took into consideration who was travelling together and left a positive impression! Plane boarded early and was loaded and ready to roll AHEAD of scheduled take off time."

Nadelen: "Extremely cold on the plane"

Voordelen: "The entire boarding process, takeoff, staff were all good."
Nadelen: "The entertainment system went down mid flight and I was unable to finish watching a show. Not happy about this."

Voordelen: "Nothing"
Nadelen: "The fact air canada booted me and my year and a half year old off the plane. They gave me no compensation for the fact that they did this. So not impressed I never made it to Montreal"

Voordelen: "on time."

Nadelen: "Delayed for almost 2hrs"

Voordelen: "Quick easy flight. Everything went smoothly."

Voordelen: "Kept us up to date and gave us a lunch voucher."
Nadelen: "We had a 4 hr weight in St John's"

Voordelen: "Food was good. Flight staff was pleasant."
Nadelen: "Boarding took forever. There was a child that screamed the entire way. Wish flight staff was trained on calming children, even though I know it was just bad planning on the parents. Also wish there was a hygiene policy. Half the flight was not wearing deodorant, and you could tell."

Nadelen: "Connection was two short when flight was delayed 15 minutes would have missed next flight. Had to change to different later flight ended up getting into St. John at a very difficult time to try and find our way in a new place. Flew direct to St. John."

Voordelen: "There were no issues on this flight. My screen worked and the flight was ok."

Voordelen: "No wasted time, they load you up and get you where you want to be."
Nadelen: "Be sure to gate check anything larger than a small backpack or purse. There is little room on board for carry-on's"

Nadelen: "Delayed, missed connection"

Voordelen: "This was a boring flight which is a good thing, no drama, no mechanical problems, no weather problems. More leg room than an overseas flight."
Nadelen: "There was some confusion during boarding."

Voordelen: "Boarding was very well-organised ands clearly explained."
Nadelen: "USB socket broken and non-functioning. Plastic fork snapped and shed tines. A truly ghastly movie selection."

Voordelen: "Nothing other than the staff is nice."
Nadelen: "Nothing stands out about this flight."

Voordelen: "Niets"
Nadelen: "Oncomfortabele stoelen, Inflight entertainment werkte slecht"

Voordelen: "4 hour mechanical delay."

Nadelen: "See above. I didn't fly as I had scheduled."

Voordelen: "Crew"
Nadelen: "Nothing stands out"

Voordelen: "Nothing"
Nadelen: "Booked 2+ months in advance and didn't get a flight on Easter weekend"

Voordelen: "Great fast flight"

Nadelen: "flight was cancelled and I was offered a flight through Montreal with Long connections so I cancelled and flew the next day again through Montreal but with better connections"

Nadelen: "Entertainment system is outdated and not functional"

Voordelen: "The smiling and helpful crew members"
Nadelen: "The seats were uncomfortable and the tv didn't work well"

Voordelen: "Nothing"

Nadelen: "Not the most comfortable aircraft"

Voordelen: "Delayed and still on time overall great experience"

Voordelen: "I thought the crew was awesome. Very friendly, but the bathrooms definitely needed to be taken care of. SO dirty."
Nadelen: "TV wasn't working at all which made for a very long flight! Food selection ran out. I felt like the plane was old and outdated."

Nadelen: "From Toronto to London the price they charge is about the same as I pay from Toronto to Dubai using emirate or ettihad which is twice the distance. Toronto to London is a busy route so why charge such a high fare? Food. Be prepared for food that comes straight out of a cafeteria's frozen items. Entertainment. Slightly better than Turkish airline's which isn't an achievement by any means. Old aircrafts which don't have air vents. They really don't offer anything to you except charge you a lot for the busiest routes in the world. Try other airlines."

Voordelen: "On time. Comfortable plane"
Nadelen: "Extra security and customs checks changing planes in Canada"

Voordelen: "I really like how friendly the flight staff was. The women and men were always smiling and courteous! They loaded the plane quickly and easily all while being helpful and smiling. On my flight from Moncton to Montreal I needed several vomit bags just in case some of my cousins wedding drinks wanted to come up. The stewardess quickly grabbed several for me and was very kind. Luckily nothing came up and I felt great at the end of the flight!"
Nadelen: "I don't fly as often as used to, but I've noticed that flight services have definitely gone down hill. Flying Air Canada was refreshing, so I don't have anything negative to say except I really wish I'd won tickets for my family and I back to Canada on Air Canada, hahaha!"

Voordelen: "Plane left on time, smooth flight, arrived on schedule."
Nadelen: "1. Food very substandard. Hot food not very well prepared and rather tasteless, and snack was like a cardboard wrap with some salsa sauce in it. A disgrace to a major airline like Air Canada. Selection of drinks very limited. 2, Staff persisted in speaking mostly French, on an international flight. Some announcements were made only in French. As a Canadian, I can follow French, but let us remember that English is the international language. To use French is not fair to other nationalities, who expect English. 3. Seats far too close together for a long flight. There was more legroom on the Jazz flight from Montreal to Ottawa! 4. Entertainment kept breaking down. Headphones for my wife did not work, and eventually both of our screens went dead. Her's quit right in the middle of a movie. Bad!! 5. Boarding passes had zones on them, but these were totally disregarded in boarding. This resulted on overcrowding, long waits, etc. Hard on older people!"

Voordelen: "Personnel were friendly aircraft was clean"
Nadelen: "NA"

Nadelen: "Our entertainment system was broken."

Nadelen: "Flight was 1 hour late departing."

Voordelen: "Space between seats in economy class"

Voordelen: "Comfortable flight and attentive crew."
Nadelen: "Other than delays and gate changes, flight was fine."

Voordelen: "Boeing 767 is a great aircraft in every way!"
Nadelen: "A shame to connect in Toronto!"

Voordelen: "No issues."
Nadelen: "Everything was cool."

Nadelen: "My tv didn't work"

Nadelen: "The plane was on the edge of departure when I rushed aboard. The server waiting at boarding had a patronizing attitude. As if to say, "Why are you late?""

Voordelen: "On m'a fait raté mon vol et pour impossible de trouver un interlocuteur. TRES DECU!!!"

Voordelen: "Nothing"
Nadelen: "Everything went wrong. The flight arrived 40 minutes late and I missed my connecting flight because they closed the gate before I could get there. As a result, when I asked both airlines involved (Brussels Air and Portugal Air (TAP) what to do, each airline blamed the other airline for the problem and each said it was my problem to fix. After speaking with ten people and begging them to make the problem right for a problem I did not create, they finally issued me a new ticket but I had to wait 24 hours for the new flight to leave. It was a total breakdown in communication and organization and customer support and problem resolution on the part of the airlines and the airport. I never want to fly these airlines again and never want to take a flight with connections."

Nadelen: "On doit payer même le café sur l’avion première fois que cela nous arrive vol de 4 heures sans aucun breuvage ni nourriture inclus. Aucun divertissement."

Nadelen: "The app and trying to find boarding details prior."

Voordelen: "Yes"

Nadelen: "Don’t loose the luggage"

Nadelen: "At least give a glass of water."

Nadelen: "My luggage was lost for almost 2 weeks."

Voordelen: "confort & service au niveau attendu"
Nadelen: "20 mins de retard au décollage"

Nadelen: "2:30 de retard"

Voordelen: "Good explanation for the pilot itself. Effor to reduce the inconvenience."
Nadelen: "More than 2 hours delay in Brussels That could have been better !"

Nadelen: "Repas moins basique"

Nadelen: "Retard de 20 mins a l'embarquement Repas à prevoir"

Nadelen: "nous sommes restés coincés une heure au sol au départ pour des formalités administratives"

Nadelen: "It was hard to keep the washrooms clean despite the effort"

Voordelen: "Ok"
Nadelen: "Ok"

Voordelen: "Best Econ service for a long time.Beats the Comp hands down."

Voordelen: "Vol à temps et équipage agréable"
Nadelen: "pas de proposition de divertissement : lecture, journaux, ...."

Nadelen: "Propreté de l'avion à l'aller."

Nadelen: "Wasn’t given a blanket"

Voordelen: "Retard de 45 min"

Nadelen: "Je n'ai jamais reçu un service de ce genre avec aucune compagnie dans le passé. Avec plus de 50 vols à mon actif dans les 5 dernières année, jamais je n'ai vécu cela. Je travaille dans le tourisme et vous pouvez être certain que je déconseillerai votre compagnie dans le futur à tous mes clients et clientes. Le personnel à bord n'étais pas courtois du tout, aux portes d'embarquement et ainsi qu'au service à la clientèle de votre compagnie. Je n'arrive pas à comprendre d'où vient votre réputation exemplaire après avoir vécu cette expérience. Votre responsable de l'aéroport Pearson International de Toronto a été audieuse et n'a pas été à l'écoute du tout lors de notre rencontre. Avec plus de 2500$ dépensé pour un aller-retour Paris/Montréal et ce genre de service en retour j'attendais un minimum de considération venant d'une compagnie digne de votre renommée. Mon conjoint est médecin et vous n'avez pas l'air de réaliser ce que réalise ce genre de situation. Nous étions à temps à la porte et on nous a tout simplement refusé l'accès. Aucune solution possible peu importe ce que nous demandions. Aucune possibilitée d'avoir un vol plus tôt ou simplement de faire livrer bagages à notre domicile. Seulement l'interdiction d'entrer dans l'avion que nous avions choisi et ce avec des raisons valables vue le métier de mon conjoint. Je ne comprends pas pourquoi cela nous retombe sur nous, nous devons payer des dépenses supplémentaires afin de rentrer à temps, alors que sur internet lors de la réservation la correspondance était prévue, et qu'on nous a assuré que les bagages auraient le temps de suivre à Paris. J'espère grandement que vous allez considérer ce message et que vous allez faire quelque chose autre qu'un courriel d'excuse."

Voordelen: "Je suis grand de taille, j'avais de la place pour mes pieds."
Nadelen: "L’embarquement était très long a partir de Bruxelles. Le personnel naviguant etait peu souriant. La sélection des médias proposés étaient moins attractifs"

Voordelen: "L’embarquement etait rapide on a décollé à l’heure"

Voordelen: "Personnel de cabine."
Nadelen: "Retard. Trop d'annonces Safety."

Voordelen: "Equipage, propreté, entretien de la cabine, ponctualité."
Nadelen: "Thé, café et eau devraient être à discrétion. Le tout payant ne paye pas..."

Voordelen: "After a bad experience checking in from Paris, the Ouagadougou part of the trip went well and the food was good, and a good entertainment system."

Voordelen: "Personnel sympa."
Nadelen: "L'embarquement est chaotique, pas de divertissement"

Voordelen: "Efficace dans l’embarquement. Vol à l’heure. Arrivé en avance. Sièges confortable pour un court voyage."

Voordelen: "Départ à l'heure et arrivée en avace. Si seulement toutes les compagnies pouvaient faire comme ca"

Nadelen: "Pour un vol de 6h, international il est selon moi inacceptable qu’il n’y pas eu ni collation de servit ni de breuvage. Tout était payant."

Voordelen: "Everything apart from the punctuality"
Nadelen: "Delayed by an hour"

Voordelen: "L'attention de l'équipe à bord était au delà de l'habituel dans les avions de compagnies de bas coût. Ils ont montré un vrais souci pour le confort des passagers."
Nadelen: "Ma siège était dans le dernier rang de l'avion, sans fenêtre et pas trop commode. Pourtant, c'était à cause de ça que l'équipe, sachant les inconvénients, m'ont montré cette attention spéciale comme compensation."

Voordelen: "good"
Nadelen: "the fact I bought a new ticket"

Voordelen: "À l heure excellent décollage et atterrissage tout en souplesse"
Nadelen: "Siège peu confortable je ne pouvez pas abaisser le dossier"

Voordelen: "l acceuil et personnel tres sociable"

Nadelen: "Retard et bagages perdus"

Voordelen: "Email and text kept me updated"
Nadelen: "Flight delays"

Voordelen: "La couleur de l'avion"
Nadelen: "Le correspondance manquée à cause su retard"

Nadelen: "Lost/Delayed Baggage My baggage is missing and this has cost me extra expenses and a lot of inconvenience."

Voordelen: "Le repas était satisfaisant, l'équipage très sympa et les sièges confortable"
Nadelen: "L'embarquement s'est fait à l'heure mais nous avons attendu plus d'une heure dans l'avion que les bagages soient chargés et sommes partis avec 1h30 de retard en ayant très peu d'informations"

Nadelen: "Dommage de ne pas avoir eu de collation/snack alors que l'avion partait à 7h du matin (donc à l'aéroport depuis minimum 5h)"

Voordelen: "nothing"
Nadelen: "1,5 hour delay flight from Brussels to Venice and no service with hot tea or coffee for appologize :("

Voordelen: "On time"
Nadelen: "Small aircraft. Not enough space. I was asked to check in my hand luggage. Austrian airlines should change the aircraft they use for this route"

Voordelen: "Rien"
Nadelen: "6 heures de retard à destination dans l'indifférence totale"

Voordelen: "Nothing special"
Nadelen: "No newspaper"

Voordelen: "The stewardess"
Nadelen: "Food"

Nadelen: "Problème à l'enregistrement en ligne car mon billet Air Canada n'existait pas dans la base de données Brussels Airlines. Cela m'a valu presque 2 heures de téléphone avec Air Canada (0.15 euro la minute). Et puis au comptoir d'enregistrement, nouveau gros problème, celui-là très grave à mon sens. L'agent de comptoir m'a dit que je n'avais pas d'ESTA, donc que je ne pouvais pas partir, alors que j'en avais un. En pleine panique, j'ai appelé ma mère qui heureusement a retrouvé en 5 minutes dans son ordinateur mon numéro d'ESTA. Cela m'a causé une très grosse frayeur, car c'était presque le moment de la fermeture de l'enregistrement, et m'a vraiment gâché le voyage. Je me plains donc franchement du manque de gentillesse et de la qualité du service de l'agent de comptoir. Je précise que j'étais en billet retour, donc il aurait été facile à l'egent de penser que j'avais un ESTA puisque j'avais fait escale à Chicago aussi à l'aller."

Voordelen: "C est le meilleure pays de l Europe"

Voordelen: "Repas"
Nadelen: "Retard devteois heures"