The flight was 4 hours late. We missed our flight to JFK.
They can improve the food, specially dessert.
Lost 2 check in bags at chicago, no customer service at all. Playing phone tags. Missing critical medications
I had a horrible experience booking tickets in kayak. Got cancelled the last minute and had to give a hefty price. No customer support as well.
I was in Seat 5K, Hand rest wont go down when on Sleep Flat Mode. Door opens slowly after closing. Even crew were surprised. Not cleaned properly. I have pictures of broken handle and old used tissues and covers if wanted.
The staff was extremely attentive and did everything to make the flight comfortable. The atmosphere was relaxing.
Food was a disaster, and that’s in the business class ..
Voordelen: "The crew was the best!"
Nadelen: "I wish food would improve in general on planes"
Voordelen: "Crew was great, but food I like more like Emirates."
Nadelen: "No headphones and was not possible to watch movie."
Nadelen: "L'embarquement: pas de passerelle. Accès par bus. Dommage mais on sait que ça peut arriver à Doha. Longue attente dans le bus. Pas de "traitement Business". Température un peu basse pendant la nuit."
Voordelen: "The crew was super nice"
Nadelen: "Food. Usually I have had no complains with food in Qatar but the chicken dinner/lunch was really bad this time."
Voordelen: "Embarquement à l'heure, équipage très sympathique. Arrivée à Montréal en avance!"
Nadelen: "Les repas sont corrects mais du potentiel d'amélioration."
Voordelen: "Seat comfortable"
Nadelen: "J'étais assis entouré d'enfants qui ont pleuré à tour de role plus de 10hrs sur les 12hrs de vol. Désastreux."
Voordelen: "Le plus important dans un vol c'est datterrire à temps nous avons eu un retard de 2h sans aucune justification ni communication du progrès"
Nadelen: "Timely communication sur le status du retard Prendre en considération le long transit de certains passagers et les contraintes d'arriver au milieu de la nuit. Beyrouth"
Voordelen: "Très bonne compagnie aérienne qui soigne le détail."
Nadelen: "Le steward qui soccupait de notre secteur aurait avoir plus d'entregent et sourire."
Voordelen: "Avion tres confortable, design intérieur et lighting parfait. Equipage et service de très grande qualité."
Nadelen: "Embarquement, mais là cest le ground staff à Beyrouth qui doit s'ameliorer..."
Voordelen: "Crew à bord très efficace, attentif et serviable. De Grande qualité pour une classe Eco, en fait la première fois que je vois cela comparativement à beaucoup d'autres Airlines compagnies. Siege et place très agréable. Rapport qualité prix très bon."
Nadelen: "For deboarding they used stairs (not ramps) at their hub in Doha - must be some sort of new innovation to improve fitness. The Wifi onboard was in name only - it was so slow you wouldn't notice it is working or not - i flew Qatar because they claimed to have Wifi- hugely disappointed."
Voordelen: "courteous service and a clean modern airplane"
Nadelen: "The sound system was inadequate on the TV and the headsets were uncomfortable. The queue at the check-in needs to be better controlled, it was a bit chaotic."
Voordelen: "There was a flight attendant that this was only her second flight. She was amazing. Really enjoyed the service."
Voordelen: "Houston check in counters need to be added."
Nadelen: "Doha airport indian staff is rude to many passengers during their hand carry check. Too little space there. No organization."
Voordelen: "The crew were very friendly"
Nadelen: "The boarding was delayed"
Voordelen: "L’equiage L’avion Le vol"
Nadelen: "L’avion n’a pas ete nettoye avant notre embarquement"
Voordelen: "Qatar est une super compagnie rien à redire"
Voordelen: "Super compagnie gentille et agréable"
Voordelen: "Aircraft was very nice and comfortable. Flight crew as friendly."
Voordelen: "Food was great."
Nadelen: "Passengers in the back seat kept shaking my seat. I told them to stop, but they kept doing that."
Nadelen: "Peu de nouveaux films"
Nadelen: "Did not make this flight. How can I confirm that my ticket is still valid for the return trip?"
Voordelen: "The service and food."
Voordelen: "Good staff and service"
Nadelen: "Movies are always the same"
Voordelen: "Seat next to me was empty, helping with the very cramped conditions. Great food. Movies were okay."
Nadelen: "Late boarding, then delayed further due to departing passenger. Delay caused me to miss my connecting flight in Doha. 5 Star Airline marketing is nonsense. Same cramped seats as any other airline. Boeing 777 is a disappointment. 787 is much better."
Voordelen: "Good food"
Nadelen: "Des choices of movies"
Voordelen: "Dans les temps, confortable, personnel aidant"
Nadelen: "L’ecran de divertissement ne fonctionnait pas.."
Voordelen: "Dans les temps, confortable, personnel aidant"
Voordelen: "Food was far superior to any other airline food. As was customer service. Airline payed for a nice hotel during lng layover."
Nadelen: "Clearing immigration in Qatar took about two hours. They had so many staff overal at the airport, but were super understaffed at immigration."
Voordelen: "le service a bord, les repas et le confort relatif des sièges. L'.espace étant toujours un problème mais cela semble le prix a payer dans la classe économique. Tout s'est bien dérouler pour un vol de 9h50. C'est sur qu'on aurait aimé plus , mais cela vient avec le prix qu'on prêt a payer. Somme toute un bon voyage"
Nadelen: "Le manque d'espace , mais il me semble que s'est pire avec d'autres transporteurs. Dormir ou essayer de dormir dans un avion, un vraie aventure, de toute façon."
Voordelen: "Cet avion un B--777 avait plus d’espace pour les jambes, ce qui fut fortement apprécie.. Ce n'était pas le cas pour les épaules, surtout si le voisin est le moindrement corpulent ou un peu hors norme, ce qui n'est pas mon cas, ni celui de mon épouse."
Nadelen: "Dormir dans un avion ou essayé d'y dormir est une sacrifice que je ne suis plus prêt a payer . Dorénavant, je me contenterai de de distance ne dépassant 7-9-heures"
Voordelen: "Great service, on-time flights, very comfortable planes in excellent condition. Great value for flight cost, BOS-KTM, through DOH. I would fly again with them."
Nadelen: "Lots of mediocre movies to select from. Very slow deboarding in Doha onto buses."
Voordelen: "The crew lead for Doha to Dhaka flight was very responsive and proactive. The food on this flight was very good."
Nadelen: "Air vent was not available for Business class between Doha and Dhaka; which made the temperature hotter than my liking."
Delta operated. Missed connecting flight due to single late crew member in dfw. 1.5 h late. Missed work and incurred costs of over $800. Delta failed to hold connecting flight(s) at gate and it actually left EARLY. Fail. Never again.
Delay due to lack of personnel!
Queue énorme au contrôle et 1h30 de retard pour le départ
Very cramped flight, overhead bins were all completely filled, and passengers had to fly with bags by their feet which was not very comfortable for me personally.
Aucun soucis, bon suivi et correspondance dans les temps Nickel
Très bon service. Repas pourrait être amélioré. Personnel agréable. Hygiène respectée. Merci
Nice flight but from Entebbe to Amsterdam they didn’t get me what I requested for the baby.
I love KLM, its very spacious and clean and the landing is always very soft. Great Airline!
Travelling from Nigeria was a nightmare. Those thugs at the airport gave my husband and i hell because we had our boarding passes on our phone. We had to keep bribing and begging them to let us through. It is the worse travel experience I’ve ever ever had in my entire life. And I travel a lot
Le repas est très ordinaire. Le reste c’est très bien!
Great flight Will go again!
Voordelen: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Nadelen: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Nadelen: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Voordelen: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Voordelen: "Very nice airplane and pleasant crew"
Voordelen: "The plane size & comfort was excellent. The staff were very friendly"
Nadelen: "Klm is the best, even on a 40min they served small breakfast."
Nadelen: "Wifi on klm"
Voordelen: "Services is good ."
Nadelen: "Food can be better"
Voordelen: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Nadelen: "I flew economy and all was good and appropriate to the level."
Voordelen: "Professional crew. Good simple check in."
Voordelen: "Staff were professional and polite."
Nadelen: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Voordelen: "Everything works and quick to get to destination."
Nadelen: "The plane is so old..,"
Voordelen: "The aircraft"
Nadelen: "No overbooking next time!"
Voordelen: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Voordelen: "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Nadelen: "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."
Voordelen: "Le vol était ponctuel."
Nadelen: "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."
Nadelen: "There was no wifi on flight"
Voordelen: "Le vol"
Nadelen: "Clairement le système pour faire notre checkin online est pourri"
Voordelen: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Nadelen: "L’intégralité du voyage, pas de repas, retard de bagage"
Voordelen: "On time and friendly crew"
Nadelen: "Boarding needs improvement"
Voordelen: "very attentive crew"
Nadelen: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Nadelen: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
Voordelen: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Voordelen: "Good and friendly services"
Nadelen: "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"
Voordelen: "Shirt flight but well catered, boarding was efficient and quick."
Nadelen: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Nadelen: "Very slow service at checkin, was not even available when I arrived at the airport"
Voordelen: "Efficient crew"
Nadelen: "Long, slow line at check in. Not many new movies or tv shows"
Voordelen: "Food was excellent, service from staff was friendly, and entertainment options were great."
Nadelen: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
Voordelen: "Everything is top notch for an airline company."
Nadelen: "Nothing.... I enjoyed every moment of the flight."
Voordelen: "The attendants took great care of us. Super smooth flight."
Nadelen: "Customer service"
Voordelen: "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."
Voordelen: "Petit avion sans trop de place."
Nadelen: "Connexion un peu trop courte à Amsterdam. Génère du stress."
Voordelen: "I got some rest"
Nadelen: "unable to charge my phone or watch movies"
Bad service from the outside office that I couldn’t reach to resolve the schedule issue. They never reply email or calls for days. But they finally resolve at the day we fly home inside the airport.
Voordelen: "We left on time, flight was smooth!"
Nadelen: "No problems, everything was fine."
Voordelen: "Crew was super friendly and helpful!!"
Nadelen: "I didn’t really like the available movies"
Voordelen: "All were as per timing . Professional attitudes."
Nadelen: "A long flight but no LCD screen for entertainment."
Voordelen: "On time and comfortable"
Nadelen: "Too many check points, very lousy checking in area in the airport and no one to organize people checking in cause long wait line"
Nadelen: "Almost ok"
Nadelen: "Boarding not good"
Voordelen: "The crew and flight was one of the best ever. Seat was comfortable. Flight attendants went above and beyond!"
Nadelen: "Flight was delayed nearly an hour with no announcements as to what was happening or why!"
Nadelen: "Very bad experience. Delay and lost a bag"
Voordelen: "The crew was good but the seats werenot comfortable. Almost all passengers were coming from Al-Haj. They were so sick and coughing vigourously all the time."
Nadelen: "When we book the flight we should be informed that it is mainly for Al-Haj people. At Cairo airport they should check them to know the reason for this cough and people who were not in Haj can be seated in a separate section in the plane to avoid infection."
Voordelen: "the crew was nice"
Nadelen: "the food and seats"
Nadelen: "The food could improve and for overnight flights, it would be nice if they could provide blankets. I took 4 flights 2 of them were delayed ."
Nadelen: "It was all great"
Voordelen: "All was average"
Voordelen: "vol Cairo Paris raté, transformé en Cairo Vienne, Paris"
Nadelen: "Que les bagages suivent !!!"
Voordelen: "tout sauf la ponctualité"
Nadelen: "4,5 heures de retard, cause panne mécanique réacteur gauche, débarquement, attente dans le hall et bien sur... Pas de bagages a l’arrivée a Pâris car correspondance Cairo Vienne, Paris ratée au niveau de nos 3 valises"
Nadelen: "The plane was old, we boarded late, a guy lit up a cigarette enroute - and I think it may have been a flight attendant - seats are tiny and don’t incline more than 15%, awful food."
Voordelen: "Fast security queue Quick Boarding Luggage claim was quick"
Nadelen: "In flight entertainment very poor"
Nadelen: "Delayed 16 hours and counting. 300 passengers brought to a hotel and given little to no information. Only 2 egyptair staff members for all 300+ passengers."
Voordelen: "We had front seats which made the journey comfortable"
Voordelen: "We lost our bags but they find it after 9 hours Very bad experience"
Nadelen: "Economy the same like business And they need to be more carful with the bags becouse we lost our bags for more then 9 hours"
Voordelen: "Service not bad, other then that not good"
Nadelen: "Straight flight is better then connecting"
Nadelen: "Raising this for complain actually about egypt air ground staff in kuwait and the transite desk which gave me wrong information as the ground personal working for egypt air which case losing my suitcase for 4 days of my vacation. None of them were welling to do ther job as the flight were delayed"
Nadelen: "Bathrooms dirty"
Voordelen: "We managed to upgrade to first class. This made the 12-hour flight very relaxing. Service was excellent. As usual, Egyptian pilots are the best in landing"
Voordelen: "Good food"
Nadelen: "Flight delayed... Tight seats"
Voordelen: "Le repas était bon."
Nadelen: "La température de la cabine, trop chaude L’hôtesse pas très agréable."
Voordelen: "Pas grand chose"
Nadelen: "La chasse d’eau des toilettes ne fonctionnait pas. L’équipage était au courant. Je l’ai signalé alors que j’étais la premiere à les utiliser. La climatisation ne fonctionnait pas non plus. Aux 2/3 du vol, nous avons eu l’Impression d’être dans un sauna. Atroce ! Alors que d’habitude j’ai toujours froid !"
Voordelen: "Direct flight, no other flights can do that."
Nadelen: "Air condition in airplane and Cairo airport was no good"
Voordelen: "This flight was on time and I truly appreciate when EgyptAir flights are on time."
Voordelen: "Excellent staff clean plane ."
Nadelen: "Trip was delayed for one hour ."
Nadelen: "45 minutes to get my bag!"
Nadelen: "when issues electronic boarding pass it was mentioned I have to leave from terminal 3 .. when went there they said it is wrong & changed to seasonal terminal which is 30 mnts drive by the terminals bus.. very frustrating experience"
Voordelen: "Clean and roomy"
Nadelen: "Poor food and entertainment system is unusable."
Voordelen: "Excelent service by crew , boarding did not take long , trip was excellent by all means."
Voordelen: "Bathroom was clean, food choices, good entertainment"
Nadelen: "Food was not hot, left late"
Voordelen: "Almost perfect"
Nadelen: "They didn't give me a travel kit."
Voordelen: "Crew was very polite"
Nadelen: "Checkin was disorganised"
Voordelen: "Ponctuels, avions récents ou neufs, pnc charmants bon plat chaud"
Nadelen: "Transit 6 heures au retour de Louxor xor via Le Caire Quand revient le vol direct oaris Louxor ??"
Voordelen: "The cabin service was excellent and attentive"
Nadelen: "Chair wasnt confortable atall"
Nadelen: "I complain to the manager and he doesn’t do anything about how the customer service treat us And if you know the manager you don’t charge for extra luggage - and if you don’t know him you charge for anything extra"
Nadelen: "I overpaid my flight by up to 50 per cent more than my fellow passengers yet they were allowed 2 bags each while I only got 1 . The flight attendants don't offer drinks except with meals . They took for ever to remove the trays after the meals that passengers were trying to take them out by themselves . They don't pass by with big bags to collect any garbage ."
Voordelen: "Crew was nice"
Nadelen: "Very rough landing."
Voordelen: "Price was affordable . Short layover. Easy and good flight connection."
Nadelen: "Poor snacks."
Nadelen: "The service sucks and the cabin was extremely dirty and disgusting. They never collected trash and I saw a man spit on the floor of the service area."
Voordelen: "The food is the best I've ever had. Very friendly crew. Entertainment was also great."
Nadelen: "Nothing really; flight was great."
Personnel incompétent sur tout les points. Vol annnule.
Vol annuler. Personnel incompétent.
Voordelen: "EVERYTHING WAS JUST PERFECT!!! KUDOS TO KQ!"
Nadelen: "NO COMPLAINS"
Voordelen: "Hospitable crew. Good food options.Clean space."
Voordelen: "Great plane Food ok Entertainment system good"
Nadelen: "Snacks in between meals (9 hr flight no snacks in between meals) Poor choice of films"
Voordelen: "The seat was comfortable ONLY because I am Platinum member ( and I was able to choose emergency exit seat ) otherwise it wouldn’t have been so comfortable"
Voordelen: "The stuff was great but flight and the its self is no good with the timing , the keep chaining flight times the cancel my flight twice"
Nadelen: "Not many movies to chose from."
Voordelen: "The crew was very nice and I was offered to move to an empty row but my next seat neighbors moved and I had a row on my own. The food was excellent, not spicy as I like it."
Nadelen: "As it was a night flight, it would have been better to be offered blanket on the 4 hours night flight."
Nadelen: "KQ is always late! And never provide information to passengers about the delay"
Voordelen: "Crew was helpful."
Nadelen: "We were delaying on the outgoing flight and coming back as well."
Voordelen: "The pilot on the airlines updated us that we were running 15 minutes late and would try to make up some time in the air. He also apologized on behalf of the crew for our delay and communicated that it was because the aircraft arrived late from the previous flight. I appreciated that clarification."
Nadelen: "Our flight was delayed by 3:15 hours, and our gate wasn't listed on the monitors. Our gate location changed twice, and the only way I found out was by asking the "Kenya Airways Guest Services desk" twice. The overhead announcement of the gate change happened 15 minutes after the boarding time listed"
Voordelen: "Cabin crew, punctuality, service, delicious & tasty food"
Voordelen: "Crew, punctuality, service"
Voordelen: "Newer plane, clean"
Nadelen: "No air conditioning on the plane"
Voordelen: "Les filles meme si ma télécommande été casser"
Nadelen: "Le personnel n’est vraiment pas souriant et aimable on as l’impression de les déranger à chaque moment. Et pour le confort des siège si vous n’est pas en classe élevé préparer votre rendez-vous chez le kine"
Voordelen: "L’es film même si la télécommande e fonctionner pas"
Nadelen: "Le personnel n’est vraiment pas souriant et aimable on as l’impression de les déranger à chaque moment. Et pour le confort des siège si vous n’est pas en classe élevé préparer votre rendez-vous chez le kine"
Voordelen: "nothing always delay on schedule and angry to them as i didn't receive all my parcel on arrival"
Nadelen: "KQ needs to review everything and being better like 4 years ago, it was really the proud of Africa"
Nadelen: "Better food choice and little more attentive crew."
Nadelen: "The person ushering us out of the gate was not very friendly and that could need some work"
Nadelen: "The food could be improved and the movie collection could be updated"
Voordelen: "Crew efficient and eager to please. Generous with food and drink."
Nadelen: "Some seats had damaged entertainment equipment. One seat had a damaged USB charging port. We just used the one from the next seat. Another had a damaged remote control for the entertainment system. Still usable via touch though."
Voordelen: "Service was good and flight was smooth"
Nadelen: "flight was cancelled"
Voordelen: "Le personnel très aimable et très respectueux. Repas et petit dejeuner bien, mais il ne faut pas etre très exigeant..."
Nadelen: "Le matériel mis à disposition (écouteurs) sont d'une qualité très moyenne. il est impossible d'y accrocher la mousse sur le casque. Le logiciel permettant de naviguer sur la tablette est un peu capricieux..."
Voordelen: "la ponctualité Collation sur un vol très court"
Nadelen: "Il n'y a eu aucun avertissement de turbulences. Nous avons eu un gros trou d'air au décollage qui nous a très vite plonger dans un instant de panique. Aucun mot des hôtesses, même le capitaine n'a rien dit... Pas un seul sourire des hôtesses à l'arrivée. Le vol était extrêmement bruyant (vétusté de l'avion)"
Voordelen: "All fine..."
Nadelen: "uncomfortable as usual on this kind of planes"
Voordelen: "The whole trip was awesome....comfortable and plenty on movies on board"
Voordelen: "The crew is laid back and not fake-polite while not dismissive."
Nadelen: "No major complaints except punctuality."
Voordelen: "Entertainment system wasn't bad."
Nadelen: "Paid $200 extra for a direct flight and got bumped onto a layover flight. No explanation, no refund and what should have taken 2 hours, took 10."
Voordelen: "The flight services were good but with two major horrible issues:"
Nadelen: "1. It took almost one week after my arrival to trace my checked-in baggage. Horrible indeed. Moreover, the baggage contained my medications and other valuables which I needed on ongoing basis! Very disappointing! 2. Despite being charged for the full fare as indicated online, Kenya Airways charged my debit card an additional fee of $31.19. I thought the amount that I had paid to KAYAK was final? I will NEVER dare use such a travel agent engine again in future!"
Voordelen: "The crew was professional and friendly."
Nadelen: "My flight was delayed. The gate changed at least four times with no clear announcement."
Voordelen: "Service, crew"
Nadelen: "Lack of professionalism,people standing and others had taken luggage space in the plane."
Nadelen: "Bad attitude by the crew"
Voordelen: "The plane and flight crew were fine"
Nadelen: "Overbooked flight- cancelled many people's trips! A dozen people with printed out and confirmed flights were turned away and asked to book with other airlines. Anyone who didn't checkin online was left at the airport- even those who booked, paid in full, and confirmed in person at the Kenya Airways office the day before. And we were all at the airport hours early. The ground staff in Arusha had no idea how to check people into the flight. They lied to us about what was happening and wouldn't update us about how they overbooked. They tried to email the main office and refused to just call them on the phone. I only got on the flight because I ignored their suggestion to 'just go sit down and let them work it out'. For people who did what they were told- they all missed the flight. I did online checkin on my phone and then all of a sudden there was a seat for me on the plane and I got on. Everyone else was left at the airport with no idea what was happening. I normally love Kenya Airways, but this level of overbooking and incompetent ground staff made me change my mind."
Nadelen: "Flight was delayed."
Voordelen: "Flight was ok"
Nadelen: "I got my items stolen . My bag was opened and pilfered I have made a report to the airline but still haven't heard anything"
Nadelen: "Someone entered my bag and took my jewelry"
Voordelen: "Departed on time and arrived on time . Staff very courteous"
Nadelen: "I didn't like the fact that i couldn't reach out to a representative at the airport at 1am thus missing my flight. When their offices opened trying to get them to book me on the next flight, i was told to pay full price. Their customer service is a complete joke. They should stay out of business."
Voordelen: "flights were slightly delayed but we were updated often and accurately. Flight staff were awesome, super nice and well spoken!"
Nadelen: "No complaints"
Voordelen: "Good save for the delay."
Nadelen: "It delayed one hour both tip. I lost my time to promise with my guest. Keep the filght time."
Voordelen: "KQ is the best East African airline by far. The planes are newer and cleaner and the flight attendants really do make an effort to give a high-level of customer service. I've missed my transfer due to a weather delay before and was impressed with KQs attention to getting me overnight accommodation. It would be great if we could sort out the regular delays of KQ410 into Entebbe which directly impacts KQ411 back out to NBO. The regular delays are often due to weather but just as often due to scheduling or flight issues. Delaying that flight makes my transfers really tight and adds some stress to my experience, especially with the extra security level in Nairobi. If we could find a way to fast track transfers, that would be an improvement. Overall, KQ is the best, but please continue to find ways to be better."
Voordelen: "Almost evrything to do wtih the flight."
Nadelen: "Airline left my bag in Nairobi. Still don't have it now 33 hours later."
Voordelen: "New aircraft and all crews friendly full of service mind"
La business class n’est pas assez considérer lors de l’embarquement, on paye plus chère pour avoir la priorité, néanmoins des personnes hors business class sont pas passés devant mes enfants et moi…conclusion: travaillé votre service ethiopian airlines!
La business class n’est pas assez considérer lors de l’embarquement, on paye plus chère pour avoir la priorité, néanmoins des personnes hors business class sont pas passés devant mes enfants et moi…conclusion: travaillé votre service ethiopian airlines et considérer les personnes qui payent au prix fort pour voyager tranquillement
La prestation des hôtesses étaient bien. Mais le respect des sièges doit être suivi
Les numéros n'était pas correct nous avons pas plus embarqué et impossible de vous joindre par mailsou téléphone, mais encaissé l'argent aucun soucis😡😡
L’éventail de film auquel on a accès est assez désuet
Dans l’ensemble le service est agréable, mais j’ai surtout déploré le rationnement de l’eau. On est servi dans des sortes de petits gobelets .
Nadelen: "cramped boarding space and Addis airport. Inadequate space for volume of traffic. Capital investment in expansion required if Ethiopian to compete!"
Voordelen: "Tout ce ok"
Nadelen: "Vraiment ce complet leur service"
Voordelen: "Crew were helpful"
Nadelen: "Food was very poor with very limited choices and no entertainment system on this flight"
Voordelen: "Excellent crew, approachable and helpful. Seat was comfortable with legroom and headrest at the right height"
Nadelen: "Better selection of videos"
Voordelen: "Very good,on time good service"
Nadelen: "Better seats on business in boing 737 800"
Voordelen: "The crew practically ignored my request for medical aid. They were not friendly and super occupied. The seats were too uncomfortable."
Nadelen: "The food could have been better and the crew attention and assistance to the passengers."
Voordelen: "the drinks"
Nadelen: "reduce on the spices in the food or provide different options."
Voordelen: "The short flight and pleased to get food."
Nadelen: "A very lengthy boarding process and the inevitable delay of an hour. Not good when it's already a late night flight. No entertainment console. Quite cramped"
Voordelen: "Not much, actually."
Nadelen: "None of the air stewardess has a smile on their face when talking to or serving passengers. I’m not sure they know how to engage with passengers in a friendly way. My entertainment screen wasn’t working. After resetting, it took them an hour to inform me that I could move to another seat if I wanted to, as they couldn’t resolve the problem with the screen. The food lacked in flavour and the sausage served for breakfast was undercooked."
Nadelen: "flight was cancelled and i only got to know it after traveling first leg of the tip - then got rerouted for next 36 hrs. Now acceptable for both KAYAK and ET Airline"
Voordelen: "Très bien en général"
Voordelen: "Très bien en général"
Voordelen: "Loved the meals and the leg room"
Nadelen: "The entertainment could have been better but overall was not too bad"
Voordelen: "Tout en général"
Nadelen: "Ce serait bien que l'équipage parle Français sur des vols pour Paris"
Nadelen: "Addis Airport is a NIGHTMARE!!! It took two hours to check in and the lines were insane. It was absolute chaos, people pushing and airport staff did little to manage it. We almost missed our flight because the lines and process was so disorganized. The plane ride - the plane was old. My seat was so old, the cushion was worn down to the point of feeling like a bucket seat. This was really bad..."
Voordelen: "Agreablement surprise de la qualite de la compagnie."
Voordelen: "Everything was to my satisfaction."
Nadelen: "Lack of communication. The flight was delayed and boarding was very chaotic due to poor communication."
Voordelen: "The plane was very bad and scrambling all time."
Nadelen: "Smell. Hygiene very low."
Voordelen: "I liked they way how did they respect time ( punctual). They were so nice with passengers."
Voordelen: "la prise en charge surtout lors du changement du vol ou j'ai recu la notification"
Nadelen: "les repas qui sont dans la monotonie"
Voordelen: "Seats are reasonably comfortable with sufficient storage space Food was OK"
Nadelen: "Chech in was poor - didn’t have priority stickers for business class luggage. Had to go to different counter for hotel voucher. Overall not good and professional Didn’t have ice on the plane ( for drinks, water etc)"
Voordelen: "Oui j aime"
Nadelen: "Old plane. Not comfortable for a relatively long flight"
Nadelen: "They didn’t announce when boarding started/what zones were to go."
Voordelen: "Everything..state of the earth big jet..smootflight..very nice crew...hard like 3 bottles of white wine..very surprised that Ethiopian airlines can perform marvelously well..will continue flying them"
Voordelen: "Les facilités accordés lors du transfert à Addis"
Nadelen: "Pas de divertissement pour les enfants"
Voordelen: "L'accueil, la disponibilité du personnel et le vol sont très bien."
Nadelen: "Les vols sont courts, il n'y a donc rien pour divertir les enfants."
Nadelen: "They overbooked and pushed us to later flight, later flight boarded late, on run way 2 hours, plane maintenance issue so changed aircraft—supposed to arrive 1:30pm, arrived after 10pm, gate agent erased reservation adding frequent flyer number so my seat was given to someone else and I sat finally in last row by toilet instead of with my family—then no one can find record of my return flight and Ethiopian contact number impossible to reach. Truly awful experience. I have no idea if I will have seat on return flight."
Voordelen: "The flight attendants."
Nadelen: "The aircraft. Its an older and much used 777 200. Seats, bathrooms, etc have lots of mileage. Needs overhaul."
Nadelen: "My phone was stolen on airport premises"
Voordelen: "The cabin crew did a good job of managing all sorts of issues, and they had a lot to deal with. People switching seats, refusing to get up from wrong seats, oversized carry on, personal hygiene. The crew did their job professionally and with a smile. Made big impression. I did have a much different and better experience going from ADD to BKK"
Nadelen: "The food, comfort and entertainment on this plane was below OK. The monitors were unresponsive to touch, antiquated ear phone/ plug system and the seats were nasty, covered in a cloth material and disgusting! On some seats you can see stains that will not come out. Ever. The food was....airline food."
Voordelen: "Food was fantastic for such a short flight. It essentially ticks most of the boxes I would be concerned with for a flight of this length."
Nadelen: "Got an exit row seat so plenty of room but the seat itself is simply uncomfortable."
Voordelen: "The flight was on time. Staff was friendly and accommodating."
Nadelen: "I couldn't do an online check-in. I got very hungry. We only got one main meal. I will pack more snacks for my return flight."
Nadelen: "Old plane Left 1 hr late No entertainment Adis is an old filthy airport"
Nadelen: "On été très en retards de Addis à abuja et arrivé à kano il fallais attendre plus d'une heure."
Voordelen: "their business class was very good and a huge difference than economy, well done"
Nadelen: "the seat space is the smallest I have seen in economy. i took one sector economy and the other business. no blankets for guests"
Voordelen: "Comfortable flight, pleasant airline attendants."
Voordelen: "Check-in and Boarding took forever. Cabin was very warm and passengers around me were extremely loud, practicallly yelling. Considering the flight was 3 AM, this was not appreciated."
Voordelen: "Every thing include the crew members ."
Nadelen: "The airline never gave us any status updates.Call center was helpless. Eventually bought a same day ticket at 5X the price on another airlines get out. before visa expired. Now they don't want to refund my ticket saying I am a no show..What a horrible airline"
Voordelen: "hospitality food beverages"
Nadelen: "duty free sales were very limited"