Vind goedkope vluchten naar Oeganda

Voordelen: "personnel et atterissage parfait"

Voordelen: "Le personnel de bord, l’accueil... Les bons vins, de qualité Le confort.."

Voordelen: "TOUT"

Voordelen: "Personnel were nice - seems like there were too many people to really have them pay attention to anyone. Plane was clean overall, entertainment is good."
Nadelen: "We departed late and arrived at least 30-40 mins late. Crowded plane. I was very uncomfortable, the person sitting next to me took up space and was not very friendly. Bathrooms were not so clean at times (this may not necessarily be the airline’s fault)."

Nadelen: "My seat was broken, almost 8h with my back straight up. I've advised the team about it but apparently it was no seats available."

Nadelen: "I'm desapointed with first flight with Emirates. Having travelled with various airlines, i was expecting a much better service on board. 15 min waiting on a call for the cabin crew to answer and separately banquets and pillows who stinks."

Voordelen: "L’espace en A380"
Nadelen: "Le repas"

Voordelen: "Le siège et l’espace"
Nadelen: "Le repas"

Nadelen: "Le repas dans le vol dubai-dhaka"

Voordelen: "L'avion a moitié plein j'ai eu trois places Au top pour dormir, personnel super gentil et au petit soin. Rien à dire ce vol était parfait vu mon état de fatigue"
Nadelen: "Un surclassement"

Nadelen: "Il n'y avait pas assez de films en français"

Voordelen: "PARFAIT et à l’HEURE"
Nadelen: "RAS"

Voordelen: "Personnel agréable."
Nadelen: "Varier les plats quand on fait 4 vols A/R avec la même compagnie. 2h20 de retard. Boeing sur le trajet Dubaï-Singapour pas confortable, sièges défaillants."

Voordelen: "Le professionnalisme du personnel, l’embarquement"
Nadelen: "Pas assez de choix de films et de musique récents."

Voordelen: "Rien de spécial"
Nadelen: "Sachant que n’ois étions en famille en business J’aurai Aimé Un équipage agréable Un divertissement ou cadeau pour les enfants De meilleurs repas ou une meilleure qualité. Et beaucoup de choses à dire"

Voordelen: "L’équipage et le service est excellent"
Nadelen: "Départ en retard mais plus la faute de l’aéroport que de la compagnie aérienne."

Voordelen: "Service et confort"

Voordelen: "Vol. Confort. Equipement ICE"
Nadelen: "Rien"

Voordelen: "L’accu, l’hora, enfin tout"
Nadelen: "RAS"

Voordelen: "Très bien"
Nadelen: "Rien à signaler"

Voordelen: "La promptitude et l'accueil"
Nadelen: "Le personnel à bord d'emirate qui ne parle pas français sur un vol dans un francophone"

Voordelen: "La qualite du service. Equipement en vol."
Nadelen: "Rien a dire c etait parfait."

Nadelen: "Moins de choix de films et de musique que d’habitude. Repas moins bon que d’habitude."

Nadelen: "Moins de choix de films et de musique que d’habitude. Repas moins bon que d’habitude."

Voordelen: "De quoi passer le temps en vol grâce au programme de divertissement à bord."
Nadelen: "La correspondance à Dubai où il a fallu rejoindre la porte d’embarquement à l’opposé du terminal dans un délai court."

Voordelen: "La variété du programme de divertissement proposé à bord. De quoi passer le temps en vol."
Nadelen: "Le repas servi à bord avec le choix du poulet n’était plus disponible. Je me suis contenté du plat avec les fruits de mer."

Voordelen: "Variété des divertissements proposés à bord."
Nadelen: "Des retards au départ de chaque vol de mon trajet. Les sièges en classe économique ne disposent pas de repose-pieds. C’est tout de même une bonne compagnie."

Voordelen: "Tout était parfait"

Voordelen: "Exactitude des vols"
Nadelen: "Repas infecte , pas de choix Personnel pas agréable du tout"

Nadelen: "Accueil personnel Emirates Repas infecte"

Nadelen: "Trop de bruit du à la proximité de la zone de préparation des repas vu le supplément de 70 € par personne cela fait cher"

Voordelen: "Tout était parfait excepté le choix de musique et de films."
Nadelen: "Manque de choix de musique et de films."

Voordelen: "Tout était parfait excepté le choix de musique et de films."
Nadelen: "Manque de choix de musique et de films."

Voordelen: "Moi qui ai très peur de prendre l’avion j’ai été rassuré par l’attitude du personnel et la propreté de l’avion"

Nadelen: "Vol le plus nul 8 heures avec plus de 50 enfants dans l’avion, je me serais cru dans bus scolaire. Aucune intervention du personnel d’encadrement Et du personnel à bord Voilà à ne pas refaire"

Voordelen: "Tout était presque parfait"
Nadelen: "Rien à dire"

Nadelen: "internet stelt niks voor"

Voordelen: "Tout excepté les divertissements et les repas en classe économique. Pas assez de musique electro. Pas assez de films proposés et pas assez de films en Français."

Voordelen: "Tout excepté les divertissements et les repas en classe économique. Pas assez de musique electro. Pas assez de films proposés et pas assez de films en Français."

Voordelen: "Très bon service"

Voordelen: "rien"
Nadelen: "l'attitude de ses responsables emirati"

Voordelen: "rien"
Nadelen: "l'attitude de ses responsables emirati"

Voordelen: "Tout s’est très bien passé"

Voordelen: "On apprécie la place , la wifi, le repas suffisant et l'écran avec pas mal de divertissement ."
Nadelen: "Une hôtesse pas très sympathique et pas très aimable"

Voordelen: "Emirates reste une des meilleures compagnies"
Nadelen: "Rien à signaler"

Nadelen: "Rien"

Nadelen: "Équipage absent et ne répond pas aux demandes ."

Voordelen: "A380"

Voordelen: "Tout excepté les divertissements et repas"
Nadelen: "PAs assez de films proposés et beaucoup de films ne sont pas en version Française !!!!"

Voordelen: "Crew was great, on time flight, clean plane."
Nadelen: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."

Voordelen: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Nadelen: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."

Voordelen: "Salimos a tiempo . El business es muy confortable"
Nadelen: "La comida horrible . No se limpian los baños"

Voordelen: "Decent price for economy comfort seat, 4A."
Nadelen: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."

Voordelen: "The crews were pretty great!"
Nadelen: "The regulating of the temperature."

Voordelen: "Great crew."
Nadelen: "Ran out of business class meal. Substituted a Econ class."

Voordelen: "Great airline"

Voordelen: "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Nadelen: "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."

Voordelen: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Nadelen: "the headrest is hard. Apart from that- all was fine"

Voordelen: "Le vol était ponctuel."
Nadelen: "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."

Nadelen: "There was no wifi on flight"

Voordelen: "The crew are amazing! Attentive and friendly."
Nadelen: "The seats could have been bigger."

Voordelen: "Cabin facilities"
Nadelen: "They didn’t bring one of my bags"

Voordelen: "Le vol"
Nadelen: "Clairement le système pour faire notre checkin online est pourri"

Voordelen: "Being fed was amazing and watching free TV was great!"
Nadelen: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"

Voordelen: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Nadelen: "The earphones could have worked!"

Nadelen: "L’intégralité du voyage, pas de repas, retard de bagage"

Nadelen: "Larger meals."

Nadelen: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."

Voordelen: "Good food, friendly service"
Nadelen: "More trash pickup; only one round of beverage service"

Voordelen: "Crew was in a festive mood, the meal was unexpectedly delicious"
Nadelen: "Seats ok, but could be more comfy"

Voordelen: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Nadelen: "I would have to dream something up."

Voordelen: "Good and friendly services"
Nadelen: "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"

Voordelen: "Overall booking and airport was ok. Food was also actually quite good."
Nadelen: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."

Nadelen: "Very slow service at checkin, was not even available when I arrived at the airport"

Voordelen: "Excellent service. A meal , drink and a coffee included which we were not expecting."

Voordelen: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nadelen: "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Voordelen: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"

Nadelen: "Boarding was confusing and disorganized"

Voordelen: "The attendants took great care of us. Super smooth flight."

Voordelen: "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."

Voordelen: "Petit avion sans trop de place."
Nadelen: "Connexion un peu trop courte à Amsterdam. Génère du stress."

Voordelen: "Nice to have a wrap for the snack."
Nadelen: "Would have preferred boarding by row - back of the flight first so would have been more organized."

Voordelen: "Nice flight, nice crew, and a nice experience."

Nadelen: "Le menu est à améliorer"

Nadelen: "Le menu est à améliorer"

Voordelen: "Bording was good and general flight ok"
Nadelen: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."

Voordelen: "Very friendly service!"

Voordelen: "The food service was good and the flight attendants were friendly."
Nadelen: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."

Voordelen: "Decent seat size. Sorta slept the whole flight."

Voordelen: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Nadelen: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."

Voordelen: "Helpful and smiling cabin crew."

Voordelen: "Service impeccable!"
Nadelen: "They have one line of executive class after the kitchen and toilet, is very noisy."

Voordelen: "Everything"
Nadelen: "Nothing"

Nadelen: "Tiny old cramped plane."

Nadelen: "vol retardé"

Voordelen: "La puntualidad"
Nadelen: "Toute c’est parfait"

Voordelen: "J’aime sa ponctualité"
Nadelen: "Rien"

Nadelen: "Le vol a été dérouté sur Lyon pour des vents dangereux. Seul hic, l’ensemble des autres vols atterrissants à Genève on tous pu atterrir dans la même tranche horaire. Ensuite reacheminement en bus ou taxi pour les plus chanceux. Sans qu’on nous donne le moindre repas. Pourtant atterrissage prévu initialement vers 11h. La il est 14h10 passé et le ventre vide et toujours sur la route entre Lyon et Genève."

Voordelen: "Got to Amsterdam on time and everything was great including the staff"

Voordelen: "The crew were nice"
Nadelen: "The only thing the luggage’s takes too much time 🙁☹️"

Voordelen: "Not bad"
Nadelen: "Good"

Nadelen: "Everything was ok and no delays"

Voordelen: "All were as per timing . Professional attitudes."
Nadelen: "A long flight but no LCD screen for entertainment."

Voordelen: "New planes"
Nadelen: "Timing"

Voordelen: "Timing and Food"
Nadelen: "Out of 50 international flights in the past 5 years, this is the first time on EGYPTAIR. They lost one piece of luggage."

Voordelen: "Egypt air is a wonderful company"

Voordelen: "New 787 is amazing plane ✈️"
Nadelen: "Nothing"

Voordelen: "Amazing crew"
Nadelen: "The plane was small, and boring"

Voordelen: "The crew and flight was one of the best ever. Seat was comfortable. Flight attendants went above and beyond!"
Nadelen: "Flight was delayed nearly an hour with no announcements as to what was happening or why!"

Nadelen: "The food could improve and for overnight flights, it would be nice if they could provide blankets. I took 4 flights 2 of them were delayed ."

Voordelen: "Our flight got delayed for 3 hours and they where ri rude to us"

Nadelen: "It was all great"

Nadelen: "Bathroom could have been much cleaner."

Voordelen: "Yes"
Nadelen: "Yes"

Voordelen: "On time arrival"
Nadelen: "Translation speeches. Food uncooked. Bad entertainment"

Voordelen: "vol Cairo Paris raté, transformé en Cairo Vienne, Paris"
Nadelen: "Que les bagages suivent !!!"

Voordelen: "tout sauf la ponctualité"
Nadelen: "4,5 heures de retard, cause panne mécanique réacteur gauche, débarquement, attente dans le hall et bien sur... Pas de bagages a l’arrivée a Pâris car correspondance Cairo Vienne, Paris ratée au niveau de nos 3 valises"

Voordelen: "Perfect"
Nadelen: "Perfect"

Voordelen: "Nothing"
Nadelen: "Flight v delayed"

Nadelen: "Egypt Air provided lounge access for only 3 hours of a 7 hour layover"

Voordelen: "The crew was amazing and accommodating."

Voordelen: "Everything to tell you this because I always underated the airline because it’s from Africa that’s all thank you."
Nadelen: "The service I was given by the crew, the aircraft it’s self etc"

Nadelen: "better food"

Voordelen: "crew was good and seats was just OK"
Nadelen: "more leg room"

Voordelen: "Everything. Fantastic lunch. Wonderful crew."
Nadelen: "Nothing. Great service!"

Voordelen: "Good on flight entertainment."
Nadelen: "Stewardesses not too friendly... flight was late to board and take off by 2 hours."

Voordelen: "On time friendly service and simple but tasty cookies and drinks during my the short flight"
Nadelen: "If we’re ndows we’re cleaner to enjoy the views"

Nadelen: "TV screens were blurry and not working."

Voordelen: "Le repas était bon."
Nadelen: "La température de la cabine, trop chaude L’hôtesse pas très agréable."

Voordelen: "Pas grand chose"
Nadelen: "La chasse d’eau des toilettes ne fonctionnait pas. L’équipage était au courant. Je l’ai signalé alors que j’étais la premiere à les utiliser. La climatisation ne fonctionnait pas non plus. Aux 2/3 du vol, nous avons eu l’Impression d’être dans un sauna. Atroce ! Alors que d’habitude j’ai toujours froid !"

Voordelen: "Flights were on time and boarding was orderly"
Nadelen: "Vegetarian food was poor. It was just boiled vegetables. Even the bread that was given to others was not there. They treated Vegetarian food as Vegan food (although it was specified as vegetarian), so there was no butter, no yogurt and nothing but boiled vegetables and fruit salad. Hard to sustain oneself with that on a 12 hour flight! I asked the flight attendant for yogurt who just ignored my request."

Voordelen: "Comfortable flight, good food"
Nadelen: "Delays in boarding, unorganized, some grumpy staff"

Voordelen: "Cheap flight. Boarding was quick and thats about the only thing good."
Nadelen: "No Wifi, no alcohol, and food was terrible."

Voordelen: "Entertainment selection was decent, I was especially impressed by the very wide variety of music to listen to. The crew were very friendly, helpful and attentive. The plane was clean and presentable, especially the lavatories. The seats were comfortable and the blankets provided worked well too."
Nadelen: "Food was bland and the chicken dish was dry and difficult to chew. Movie selection on the entertainment system was mediocre, with limited variety of films in general and especially limited variety in languages other than English and Arabic. A problem which I encountered on board was a big gap between the ventilation panel at the base of the wall and the flooring, through which the dessert of my meal fell and which presented the risk of losing further items. I hope this is fixed promptly."

Voordelen: "The hotel and the food"

Voordelen: "Every thing"
Nadelen: "None"

Voordelen: "I visit it before I like this country"
Nadelen: "Traffic"

Voordelen: "Ponctuels, avions récents ou neufs, pnc charmants bon plat chaud"
Nadelen: "Transit 6 heures au retour de Louxor xor via Le Caire Quand revient le vol direct oaris Louxor ??"

Voordelen: "Flight wasn't packed. Reasonable room for carryons. Seat next to me was open, though most seats were full."
Nadelen: "There was a late gate change in Cairo, which was not communicated to the new gate personnel. They were not ready to receive, there was no female screener which required a delay for the ladies to enter the gate area, and the plane was late leaving. Not a crisis, but was entirely avoidable. Also, I suggest avoiding long layovers in the Cairo airport. There are few chairs outside the eating areas."

Voordelen: "Great service & reasonable accommodation throughout the flight"
Nadelen: "Trash on the floor but that's on every flight"

Voordelen: "Check in online was easy. Check in in airport was nice and easy. Crew was friendly."
Nadelen: "Delay of the flight around 30 minutes. Entairtainment was poor."

Voordelen: "The flight attendants’ hospitality and meal service."

Voordelen: "Customer service very very very bad And tickets was too expensive"

Voordelen: "The flight attendant who was in charge of my zone. I occupied seat number 19c business class."
Nadelen: "Late departure"

Voordelen: "Food was good, crew were pretty nice. Comfortable seating."
Nadelen: "It took me over 2 hours to board because the counter has never seen a green card extension. I also had a dog that was connecting with me on Emirates, they couldn't figure out the price for the dog at all. We started with $600 and went down to $188 which I was told on the phone. People working at check in should be way more knowledgeable of other things than just regular paper work and not giving travelers attitude because"

Nadelen: "Thanks it's been a good experience"

Voordelen: "Service in the plan excellent & good entertainment"
Nadelen: "Service in the ground so pad from custom & the economy class bag come before the business class & all bags almost with business class from kuwait to cairo"

Voordelen: "لايوجد"
Nadelen: "تاخير اكثر من 3 ساعات"

Voordelen: "Nothing."
Nadelen: "Fligjt from Cairo to Toronto was very unorganised and unprofessional. Did not follow appropriate protocol for boarding procedures. Delayed. Unprofessional staff in Cairo."

Voordelen: "Amazing crew. Spacious and clean aircraft."

Voordelen: "Tight and packed. With the pandemic still going. Children wear masks better and that is not properly enforced."

Nadelen: "Better variety of latest movies,"

Voordelen: "The seat was comfortable ONLY because I am Platinum member ( and I was able to choose emergency exit seat ) otherwise it wouldn’t have been so comfortable"
Nadelen: "Food"

Voordelen: "Absolutely nothing!!!"
Nadelen: "Keep to time and stop the delays."

Voordelen: "I liked when there was turbulent, the pilot told us that we should be calm as the plan was going to experience turbulent in a few moment"
Nadelen: "I felt like the queen cake had a lot of sugar, think of those who do not eat sugar"

Voordelen: "The pilot on the airlines updated us that we were running 15 minutes late and would try to make up some time in the air. He also apologized on behalf of the crew for our delay and communicated that it was because the aircraft arrived late from the previous flight. I appreciated that clarification."
Nadelen: "Our flight was delayed by 3:15 hours, and our gate wasn't listed on the monitors. Our gate location changed twice, and the only way I found out was by asking the "Kenya Airways Guest Services desk" twice. The overhead announcement of the gate change happened 15 minutes after the boarding time listed"

Voordelen: "Cabin crew, punctuality, service, delicious & tasty food"

Voordelen: "Crew, punctuality, service"

Voordelen: "Newer plane, clean"
Nadelen: "No air conditioning on the plane"

Voordelen: "Les filles meme si ma télécommande été casser"
Nadelen: "Le personnel n’est vraiment pas souriant et aimable on as l’impression de les déranger à chaque moment. Et pour le confort des siège si vous n’est pas en classe élevé préparer votre rendez-vous chez le kine"

Voordelen: "L’es film même si la télécommande e fonctionner pas"
Nadelen: "Le personnel n’est vraiment pas souriant et aimable on as l’impression de les déranger à chaque moment. Et pour le confort des siège si vous n’est pas en classe élevé préparer votre rendez-vous chez le kine"

Voordelen: "nothing always delay on schedule and angry to them as i didn't receive all my parcel on arrival"
Nadelen: "KQ needs to review everything and being better like 4 years ago, it was really the proud of Africa"

Voordelen: "Crew was amazing! Elvis smelled good!!!"

Voordelen: "terrible airline"
Nadelen: "delayed my flights twice"

Voordelen: "yes"
Nadelen: "not really"

Nadelen: "The person ushering us out of the gate was not very friendly and that could need some work"

Voordelen: "The crew was fantastic. The food was good as well."
Nadelen: "The delay was painful."

Nadelen: "Crew is not attentive nor professional."

Voordelen: "Friendly crew and flight was punctual"
Nadelen: "No inflight entertainment"

Voordelen: "Comfortable seats, smooth flight, good service on board"
Nadelen: "Did not care for insect spraying, limited entertainment / movie choices."

Nadelen: "Kenyan airways is bijna altijd vertraagd, zo ook deze vlucht"

Nadelen: "flight was cancelled"

Voordelen: "Le personnel très aimable et très respectueux. Repas et petit dejeuner bien, mais il ne faut pas etre très exigeant..."
Nadelen: "Le matériel mis à disposition (écouteurs) sont d'une qualité très moyenne. il est impossible d'y accrocher la mousse sur le casque. Le logiciel permettant de naviguer sur la tablette est un peu capricieux..."

Voordelen: "la ponctualité Collation sur un vol très court"
Nadelen: "Il n'y a eu aucun avertissement de turbulences. Nous avons eu un gros trou d'air au décollage qui nous a très vite plonger dans un instant de panique. Aucun mot des hôtesses, même le capitaine n'a rien dit... Pas un seul sourire des hôtesses à l'arrivée. Le vol était extrêmement bruyant (vétusté de l'avion)"

Voordelen: "Flight was on time. Service was good."
Nadelen: "Luggage did not arrive. Many passengers who came from Lilongwe to Nampula did not get luggage. There was no ground staff to follow up on the issue."

Voordelen: "Comfortable seating"
Nadelen: "Food was bad"

Voordelen: "The flight services were good but with two major horrible issues:"
Nadelen: "1. It took almost one week after my arrival to trace my checked-in baggage. Horrible indeed. Moreover, the baggage contained my medications and other valuables which I needed on ongoing basis! Very disappointing! 2. Despite being charged for the full fare as indicated online, Kenya Airways charged my debit card an additional fee of $31.19. I thought the amount that I had paid to KAYAK was final? I will NEVER dare use such a travel agent engine again in future!"

Voordelen: "Once I got on the flight things were fine, but the process of getting there was a nightmare."
Nadelen: "My Air India and Kenya Airways flights were packaged together as though they were a code share, but when my initial let on Air India from Delhi to Mumbai was delayed I missed my connection to Nairobi. What followed was a bizarre five-hour scramble in the Mumbai airport that ranks in the top three worst flight experiences I’ve ever had. I had already checked in and had a emailed boarding pass, but wasn’t let through security without the official airline printout. Although the Kenya Airways Nairobi flight was also delayed and was still several hours from boarding, their staff was nowhere to be found and none of their 10+ customer service numbers was working. I finally managed to get a hold of a representative over the phone via the airport’s information counter, and she swore that a staff member was on the way to meet me. Two hours and several calls and assurances later, the flight took off without me and the Kenya Airways staff stopped picking up the phone. Then there was a crazy several hours of back and forth as a single employee emerged and demanded that I get a letter from Air India taking responsibility for the initial delay, before disappearing again for several hours. The disorganization, unprofessionalism and outright lies I encountered were frankly bizarre and unlike anything I’ve encountered while flying before."

Voordelen: "This company obviously trains its employees to belittle and disregard customers. I have never dealt with a company so at fault for an issue and so utterly unwilling to make up for it. First, they cancel the first of our 3 flights to Delhi 18 hrs before it is to leave. The flight they replaced it with would leave us 10 min to make the connection. So we went to the counter and they told us they'd hold the plane, as did the stewardess on the flight. They lied. The plane left 10 min before we landed. We were stranded. Also, I got food poisoning from their food. They did nothing to help. They would not pay for the hotel we wanted, when we asked they rudely served everyone else they stranded first. The employee would not call his supervisor or give his name. The next morning i saw a doctor but the stomache infection was so bad i couldn't sit up or walk. The doctor wrote this on my clearance to fly document. I needed to get to India to get better medical help. We presented this to the kenya airlines agent and she would do nothing to help. She had business class reclining seats available but would not upgrade me. Even after everything this shitty airline has caused. Unbelievable. Every step along the way of this nightmare could have been made better, so much better, by some human decency but instead we got rude disregard."

Voordelen: "They wheelchaired my companion to the airport after delayed medical examination to make the flight."
Nadelen: "Kenya changed my flight to two hours later 18 hours before I was to leave. Making me have a 10 minute connection. Then after an hour in a airline office they promised to hold my connection. When my flight landed on time, they did not hold my connection. So they changed my flight and didn’t follow through on the fix. We would now miss wedding activities and business meetings. Then my partner got sick and they refused to taxi us to hotel for the night but take a bus that leaves every three hours. Her sickness got worse and there was a Kenyan airlines doctor who evaluated her at the airport after waiting 40 minutes laying at check in with her crying due to pain. We had a medical release from the doctor saying she needed extra space to lay down but the check in manager refused to make room for her saying the flight is full and she would not upgrade her to accommodate the medical release because we had an economy ticket. My partner looked so bad that the flight crew considered kicking us off but eventually made the space for her to lay down and were helpful on the flight. This is this disgraceful and the worst experience I’ve had with any company."

Nadelen: "Food"

Nadelen: "Food"

Voordelen: "CORDIAL HOSTESS AND NICE BREAKFAST"

Voordelen: "Nothing"
Nadelen: "Made it to the airport 1hour and 15 min before the flight and was denied boarding. Airport would not allow me to see the ticket agent. Terrible experience."

Voordelen: "The plane and flight crew were fine"
Nadelen: "Overbooked flight- cancelled many people's trips! A dozen people with printed out and confirmed flights were turned away and asked to book with other airlines. Anyone who didn't checkin online was left at the airport- even those who booked, paid in full, and confirmed in person at the Kenya Airways office the day before. And we were all at the airport hours early. The ground staff in Arusha had no idea how to check people into the flight. They lied to us about what was happening and wouldn't update us about how they overbooked. They tried to email the main office and refused to just call them on the phone. I only got on the flight because I ignored their suggestion to 'just go sit down and let them work it out'. For people who did what they were told- they all missed the flight. I did online checkin on my phone and then all of a sudden there was a seat for me on the plane and I got on. Everyone else was left at the airport with no idea what was happening. I normally love Kenya Airways, but this level of overbooking and incompetent ground staff made me change my mind."

Voordelen: "Generous carry on limit, good prices, complimentary food on flights, on time departures, on demand entertainment"
Nadelen: "Boarding lines were a bit chaotic."

Voordelen: "My bags arrived gate agent efficient"
Nadelen: "The fact there was no such reservation for me from Lusaka to Nairobi"

Voordelen: "Everything!"
Nadelen: "Nothing"

Voordelen: "Departed on time and arrived on time . Staff very courteous"

Nadelen: "I didn't like the fact that i couldn't reach out to a representative at the airport at 1am thus missing my flight. When their offices opened trying to get them to book me on the next flight, i was told to pay full price. Their customer service is a complete joke. They should stay out of business."

Voordelen: "flights were slightly delayed but we were updated often and accurately. Flight staff were awesome, super nice and well spoken!"

Voordelen: "Quick"
Nadelen: "No complaints"

Voordelen: "I liked the food and actual service on the flight"
Nadelen: "Notorious for flight delays! How can you cancel an entire flight the day before?! Horrible! The delays are very annoying! Kenya Airways you're fired! Kayak, you guys should remove their crappy service from your options!! I only found out about the delay from their online service. The actual people suck! And do not even try to get through on their customer service line!"

Nadelen: "It delayed one hour both tip. I lost my time to promise with my guest. Keep the filght time."

Voordelen: "Ground check-in, onboard staff, plane comfort were all fine and what normally happens. Nice leather seats and space on Embraer plane."
Nadelen: "At check-in we were told the departure time was an hour late - when I arrived at 2:00am. As I only had 1 hour and 55 minutes in Nairobi before flight to Johannesburg, I was a bit concerned and had to rush from plane to departure gate. Pilot said flight was late due to " plane arriving late", which I think meant - it isn't our fault."

Voordelen: "KQ is the best East African airline by far. The planes are newer and cleaner and the flight attendants really do make an effort to give a high-level of customer service. I've missed my transfer due to a weather delay before and was impressed with KQs attention to getting me overnight accommodation. It would be great if we could sort out the regular delays of KQ410 into Entebbe which directly impacts KQ411 back out to NBO. The regular delays are often due to weather but just as often due to scheduling or flight issues. Delaying that flight makes my transfers really tight and adds some stress to my experience, especially with the extra security level in Nairobi. If we could find a way to fast track transfers, that would be an improvement. Overall, KQ is the best, but please continue to find ways to be better."

Voordelen: "KQ is one of the few I like among African airliners for its streamlined system and staff's friendliness. This time i took note of a young male CA called Tonny who was very smiley all along, demonstrated care towards all passengers, and seemed to enjoy his work genuinely - which is sadly hard to experience with other global airliners. The staff are well-trained, unlike ET, interacting with passengers on an Raul footing, and it was a pleasant journey this time as well."
Nadelen: "I am not quite sure if the staff checking passengers in for the flight in EBB were KQ employees, but with that reservation, I was quite disappointed to learn hat KQ does not provide accommodation for 11-hour transit in Nairobi and make its clients stay inside the airport. I almost assumed that the overnight accommodation is given for such a long layover, but nooo! Even when I asked the checkin lady at the alone counter desk at EBB return modestly, "Do you by any chance provide a hotel room for me for the long transit?" She had the guts to say a straight no without a smile or looking into my eyes. I eventually booked a hotel room on my own which cost me nearly $100. I thought that was ridiculous service modality for a major African airliner."

Voordelen: "The service was great. From the time I boarded I was treated very well. The staff was friendly and it made traveling an ease."

Voordelen: "Fast"
Nadelen: "No food"

Voordelen: "Crew were extremely professional"
Nadelen: "The seats were less comfortable for me"

Nadelen: "Nothing"

Voordelen: "The crew whas perfect, the seats comforted and the food whas good."

Voordelen: "Tout ce ok"
Nadelen: "Vraiment ce complet leur service"

Voordelen: "NA"
Nadelen: "NA"

Nadelen: "It was over booked the flight 2 times on the way Seychelles........ It was tired journey definitely..."

Nadelen: "Flight was delayed and caused me to miss my connecting flight on another airline that had no other flights that day. As a result of the lack of communication and general lack of professionalism, staff refused to rectify the situation and take responsibility, and I was forced to stay overnight. Worst"

Voordelen: "Crew were helpful"
Nadelen: "Food was very poor with very limited choices and no entertainment system on this flight"

Voordelen: "They an amazing crew"
Nadelen: "They need to improve on the flight check-in and boarding at thier airport in Bole, it is so messy. Also thier inflight menu is nothing special"

Voordelen: "Excellent crews"

Voordelen: "Nothing?"
Nadelen: "Lounge seating and services. Boarding. Lots of uncontrollable people trying to be first to board."

Nadelen: "There was a disruption with the audio system."

Voordelen: "The crew practically ignored my request for medical aid. They were not friendly and super occupied. The seats were too uncomfortable."
Nadelen: "The food could have been better and the crew attention and assistance to the passengers."

Voordelen: "The crew was okay, though a little bit occupied and thus ignoring some of the customers' requests. The seats are comfortable and spacious with enough leg room"
Nadelen: "The food could have been better. Honestly much better"

Voordelen: "The short flight and pleased to get food."
Nadelen: "A very lengthy boarding process and the inevitable delay of an hour. Not good when it's already a late night flight. No entertainment console. Quite cramped"

Nadelen: "flight was cancelled and i only got to know it after traveling first leg of the tip - then got rerouted for next 36 hrs. Now acceptable for both KAYAK and ET Airline"

Voordelen: "Très bien en général"
Nadelen: "RAS"

Voordelen: "Très bien en général"
Nadelen: "RAS"

Voordelen: "Tout en général"
Nadelen: "Ce serait bien que l'équipage parle Français sur des vols pour Paris"

Voordelen: "Cheap. Good for connections in Africa."
Nadelen: "Boarding was slow. The food is the worst I've had on an international flight. Flight crew is often not responsive and brusque. The recline on my wife's seat was broken."

Voordelen: "Agreablement surprise de la qualite de la compagnie."

Voordelen: "I like the Direct route"
Nadelen: "Long wait time at checkin Only certain employees accepted money for extra baggage fees Long time boarding Most staff were friendly An employee on board with short hair was not nice and her hair wasn’t professional Paid $160 for the extra bag, but it was lost It is still lost!"

Nadelen: "We had requested vegetarian meals, which were not provided on either leg of the Ethiopian Airlines flight. In addition, we had to pay an extra baggage fee and the payment process required us to wait for 45 minutes at the check in desk while the agents tried to sort out a problem wiht their computer system. They claimed that the problem was with the integration of their system with SAA's system."

Nadelen: "Nothing"

Voordelen: "Seat layout-767 has only two seats across on the side sections, much better than three, which most planes have. Crew was courteous, captain explained reasons for delay. Plane was not crowded."
Nadelen: "Flight delayed two hours by weather. Ground operations seemed slow. All planes were delayed by weather, but ours took longer to get ready once weather cleared. Passengers were bussed to the plane for both boarding and disembarking while other planes used jet bridges."

Nadelen: "Lack of communication. The flight was delayed and boarding was very chaotic due to poor communication."

Voordelen: "la prise en charge surtout lors du changement du vol ou j'ai recu la notification"
Nadelen: "les repas qui sont dans la monotonie"

Voordelen: "Nice crew"
Nadelen: "Poor registration, Long queue for bagage scanning in very hot airport Aircraft and business seat just medium"

Voordelen: "Nice crew"
Nadelen: "Aircraft and business seat just medium Food quite as fast-food service"

Voordelen: "Was on time"

Voordelen: "Oui j aime"
Nadelen: "Oui"

Voordelen: "Free entertainment! Wish they worked with gogo to purchase WiFi though. Bathrooms are roomier than other airplanes! I’m glad the crew gave me the sandwich even though I was sleeping."
Nadelen: "One of the toilet covers wouldn’t stay up so you had to hold it while going. Paper towels would be nicer than tissue paper. Wasn’t able to use my boarding pass from my phone, waste of paper. Ginger ale would be a nice drink. Didn’t find a list of their drinks in magazine, that would make it easier. Whenever I needed to use the restroom they locked us out a lot whether for head count or re fueling."

Voordelen: "Seats are delapidated and food is ok!"
Nadelen: "Crew were very good"

Voordelen: "NOTHING"
Nadelen: "The experience from the airport to the plane to Lome was beyond troubling. If ever you are flying internationally from NYC, never fly from Newark New Jersey. Nevertheless, upon boarding the Ethiopian Airline flight to Lome that was supposed to depart at 9:15 pm, the courtesy of the flight attendants was a bit mundane. My mother and I sat on the plane for about an hour after the time of the depart before inquiring why we have no moved and the doors were closed. The flight attendant responded with, "We shall be moving shortly." The air conditioner was barely on. My mother is battling stage 3 Cancer and is an older woman so, I feared for the safety of her health in such a condition. About 30 minutes passed, and we inquired again. This time with a different flight attendant and she said she just did not know what was going on. Other people on the plane began to panic in a sense as well because like my mother and I, they too had a connecting flight to catch. The pilot did not inform the passengers of what was occurring. So, at this point, all passengers on flight ET509 had been sitting on the plane for an hour and a half. By the time we were sitting on the plane for 2 HOURS with the doors closed the pilot finally informed us that they were waiting for some paperwork. He did not apologize or give more information as to why we were sitting on the plane so long, with practically no AC, and weren't informed about when we would be pulling off. About 10 minutes later, the plane began backing up while people were still standing because they were restless with the wait especially when we had a 10-hour flight ahead of us. The pilot then got on the loudspeaker stating that we will be pulling in the air shortly and for the flight attendants to be seated. The pilot did not apologize for the inconvenience or state how long the flight would be or what time we would land in Lome, Togo. Once we were in the air, there were many safety hazards administered by both the crew and pilot. The seat belt safety information was not given, the exit areas in case of emergency were not discussed, what to do in case of an emergency, where certain equipment would be in case of illness or an emergency, and we were still not informed about the cause of the 2 hours and 15-minute delay. My mother and I consistently checked the flight tracker and it did not show the duration of our flight, our location while flying, no flight information was displayed and as hard working paying passengers we should have had all of the information and not have to continuously ask to get a slight answer. Also, I am a vegan and they did not have food for me. But there was a flight attendant who gave me extra fruit which I greatly appreciated. The flight coming back to Newark was decent, going was the major issue. I pray we are accommodated for these great inconveniences. Because to have spent almost $3,000 and receive this type of treatment is both saddening and disturbing to me."

Voordelen: "Les facilités accordés lors du transfert à Addis"
Nadelen: "Pas de divertissement pour les enfants"

Voordelen: "L'accueil, la disponibilité du personnel et le vol sont très bien."
Nadelen: "Les vols sont courts, il n'y a donc rien pour divertir les enfants."

Voordelen: "The standarts (equal to african standarts of course)"
Nadelen: "Long wait with no care for. At least a place to rest. They changed our seats with no reason"

Voordelen: "Spacious, good entertainment system"
Nadelen: "Transit at Bole International is awful. No gates for aircraft to dock which seems to be a common problem these days, slowing down the boarding and alighting processes."

Voordelen: "Got a free voucher"
Nadelen: "My phone was stolen on airport premises They didn't have my requested meal for one of my flights The boeng 737 is tiny. No leg room and was terribly hot."

Voordelen: "Food was fantastic for such a short flight. It essentially ticks most of the boxes I would be concerned with for a flight of this length."
Nadelen: "Got an exit row seat so plenty of room but the seat itself is simply uncomfortable."

Voordelen: "all"
Nadelen: "none"

Voordelen: "L'équipage"
Nadelen: "On été très en retards de Addis à abuja et arrivé à kano il fallais attendre plus d'une heure."

Voordelen: "Very helpful, attentive and kind cabin staff. New aircraft !!!"
Nadelen: "Somewhat dirty ( and smelly ) aircraft even though they are a very new fleet. Some seats had strange patches and stains. Overall cabin experience can be improved in terms of hygiene and food quality ( food was mediocre or slightly worse)"

Voordelen: "hospitality food beverages"
Nadelen: "duty free sales were very limited"

Voordelen: "Courtoisie du personnel de bord. Notre transit de 45 minutes était bien réglé. Chapeau Ethiopian."

Voordelen: "friendly staff"
Nadelen: "Poor entertainment system"

Voordelen: "In entabe the way everything is done was very good the food on that day was not good"

Nadelen: "On both flights. From Tel Aviv to Addis Ababa and from Addis Ababa to Tel Aviv my seat would not recline. These were night flights and the seat in front of me did recline. so it was a very unpleasent experiance"

Voordelen: "Cabine business confortable pour la catégorie 180 degrés avec un angle"
Nadelen: "Attente à l'embarquement et les plats ordinaires"

Voordelen: "They need to make the seating more comfortable especially with such looong flights!"