La boufe et l’équipage très cool seulement il fallait payer une petite bouteille de vin à 7 euros
Notre départ et notre arrivée étaient à l’heure. Nous étions bien servis par les membres d’équipage. Malheureusement, moins d’espace dans ce modèle d’avion que dans les modèles plus récents. Les écrans installés dans les sièges fonctionnent très lentement, donc pas beaucoup de divertissement pour le vol de 8 heures
Transit à Frankfort : horrible !
Was not given boarding passes at Brussels Lufthansa check in. Told to get them at the gate in Munich.
Encore et toujours du retard, nous avons du changer de vol puis d'avion, imprimer de nouveaux billets et n'avons connu nos places qu'au moment d'embarquer
It was awesome experience
J'ai manqué ma connection en dépit des assurances de l'équipage. 6 heures d'attente.
Vol retardé (+ d'1 heure), pilote qui annonce que les autres vols à Frankfurt sont aussi retardés, donc qu'il sera possible tout de même de continuer le voyage. Annonce qu'un employé de Lufthansa va nous attendre pour nous aiguiller. Rien de cela ne s'est passé. La seule chose c'est que j'ai manqué ma connection, à peu près 8 heures de retard. Inacceptable
Le fait de refuser de servir un deuxième verre de vin sous prétexte d’effectifs réduits à cause de la pandémie, Servir de l’eau ou du vin ce ´n’est pas plus difficile ! Aucun choix de repas et une bouillie trop cuite qu’ils osent appeler pasta. Personnel de bord particulièrement expéditif et antipathique. Le pire long courrier de ma vie.
Not having 2hr delays would be great
The staff at Frankfurt were incredibly rude telling passengers “I don’t have time for you”. I’ve never had a worse experience than with the ground staff Lufthansa in Frankfurt. Avoid at all costs.
They canceled my flight yesterday from Columbus Ohio so why ur sending me this shit
Voordelen: "the crew were amazing. The food was good. 20 minutes late in a snowstorm, amazing. Seats were comfortable. I will definitely fly Lufthansa again."
Voordelen: "Seat was both comfortable and spacious. Crew were very attentive and personable."
Nadelen: "Really great flight. Can’t say enough about it."
Nadelen: "Agent changed our flight to Munich and sent as a email with with confirmation on July 10. involuntary. On July 20. I checked Lufthansa app and found that only flight that was shown was flight Toronto-Thunder Bay. After 3 hours of phoning I found that flight from Munich to Toronto wasn’t available for date that was given us in email. Only option was day earlier or later. Left us to take day earlier and we could not changed last flight( Toronto- Thunder Bay). We had to come on Aug 22. and stay in Toronto for 27 hours and than take a flight to Thunder Bay on Aug 23. We lost a day of our vacation, had to stay at hotel. Not good experience at all. We still don’t know whom to complain about that."
Voordelen: "The Agent at the Lufthansa baggage location services was very nice and helpful."
Nadelen: "The flight from Copenhagen to Brussels was delayed long enough that I barely made my connecting flight to Frankfurt. However, my luggage did not. I hope it will arrive today."
Voordelen: "Great service."
Nadelen: "New planes have 9 sits in the rove (economy class) which affects the passengers comfort."
Voordelen: "Je suis allergique à la moutarde et aux à l’avance d’en faire part sur le site d’enregistrement. J’ai tenté d’appeler mais après avoir perdu 20 minutes j’ai abandonné. Conséquence j’ai mangé un bout de pain et une barre tendre! De plus, le personnel était plus ou moins compréhensif et accomodant."
Nadelen: "Avoir sur le site d’enregistrement la possibilité de faire part des allergies alimentaires.Que l’équipage ai accès à une liste détaillée des ingrédients du menu servi à bord"
Voordelen: "Entertainment and food were geat and a great distraction from the seating arrangement and the horrible leg area."
Nadelen: "Not having a chair leg in the middle of the leg area. being able to sit next to my partner instead of having us split up. If we bought two tickets at the same time we should have been able to sit together. Lastly the huge delay that caused us to miss are final flight."
Voordelen: "Le personnel était parfait et proposait de l'eau régulièrement."
Nadelen: "Le repas n'était pas très bon et j'ai eu faim"
Nadelen: "LA NOURRITURE POURRRAIT ÊTRE BEAUCOUP MIEUX"
Voordelen: "Ben... Je cherche encore"
Voordelen: "le personnel"
Nadelen: "respecter l'horaire. la recherche a été faite pour un vol avec bagage enregistré inclus. seulement aprèes l'achat on a pu voir que c'était un light fare"
Voordelen: "Le service"
Nadelen: "La nourriture, le retard"
Voordelen: "The process and the food. Plane was much too crowded and the seats were impossibly tight. Zero leg room."
Nadelen: "More leg room."
Nadelen: "Parfait rien a dire"
Nadelen: "Toujours un plaisir de voyager avec une compagnie de renommée."
Voordelen: "La grande attention et disponibilité du personnel cabine"
Nadelen: "Quelques soucis avec le système de divertissement,"
Voordelen: "Voler pour la première fois sur un à 320 NEO !"
Voordelen: "Très Correct"
Nadelen: "Rien !"
Voordelen: "Personel très pro"
Nadelen: "Films et divertissement"
Voordelen: "Personel très réactif"
Nadelen: "Les films et divertissements"
Voordelen: "Mauvaise information"
Voordelen: "On a eu 3 h de retard ... l’avion n’était pas plein donc attendu l’autre vol"
Nadelen: "Mauvaise info"
Voordelen: "Confort de l'avion et amabilité de l'équipage"
Nadelen: "Un peu déçu par les repas J'en avais un meilleur souvenir"
Nadelen: "les faits d‘être m‘a fait loupé la suite de mes transports"
Nadelen: "les retards"
Voordelen: "Embarquement très rapide, vol ponctuel."
Nadelen: "Les informations à bord etaient incompréhensibles"
Voordelen: "The agent worked hard to find us another flight to rome"
Nadelen: "Our plane sat on turnac in Toronto waiting for a parking gate for 30minutes making us miss our connecting flight. Finally arrived but missed our train to Florence had to stay Saturday night in Rome while our villa in Lucca sat empty which was paid for"
Voordelen: "The crew was amazing and so welcoming! They did not flinch when they saw my three-year-old son and went out their way to make sure we had everything we needed. It was very nice to be greeted with such hospitality!"
Voordelen: "Food quality was good, and movies had a great selection. Boarding went quickly."
Nadelen: "We did not request special meals because in the past there has always been an option without cheese. For both legs of the trip, everything had cheese. They tasted great, but left my husband eating only bread. At the first meal the crew just shrugged their shoulders. Second meal they brought him a snack from business class, but it had cream cheese on the sandwich. Drinks were only served during the meals on an 8 hour flight. When crew came back through at the first meal, they only had two bottles of wine in hand offering top offs (no cart, just physically carrying the bottles). We do not drink alcohol. During the second meal I did not even see them offering the top offs. All other airlines have at least come through a couple of times offering water or soda. Announcements were only audible half the time. Customs forms were confusing for people passing through Canada. This might have been explained over the intercom, but again, it was hard to hear."
Voordelen: "Étonnant, mais on a servi sandwich et vin en classe économique gratuitement."
Nadelen: "Embarquement désorganisé. Tout le monde entre en même temps et non par rangée."
Voordelen: "Excellent service and friendly staff!"
Nadelen: "It was very cold"
Petit saut de puce ! Un peu en mode bienvenue à jurassic park
Totally packed. No food choice for allergy requirements available in economy.
Was a nice trip got me where I wanted to go
This is NOT a review for SAS or Kayak. It's a review for their booking service Chat Deal. I booked a flight via Kayak thru Chat Deal on SAS. Chat Deal incorrectly put my business name on the ticket, picking it up from the credit card, instead of my name which I had properly filled out on their form and proofed it carefully at checkout. That took an act of God to correct. Then, unfortunately, I failed my Covid test and couldn't board the flight to Sweden from Maimi. SAS stated I had to go thru the booking service for credit. Chat Deal was horrible to deal with and offered no help. They said my only option was to re-book. The problem with that is my trip was for a business meeting. I have no reason to fly to Sweden again as this was a one-time thing. Chat Deal had no interest in trying to resolve my issue. They say phone calls are monitored for quality purposes? Then listen to my recorded calls and judge for yourself if you want to use them. I like Kayak as a search engine, but they should remove Chat Deal from their roster of booking providers. I suspect SAS is a fine airline, but they should remove Chat Deal as well. I should have read their reviews before booking through them. The writing was on the wall. My bad.
Voordelen: "Crew was great"
Nadelen: "Boarding is a zoo. Boarding by row is faster."
Voordelen: "Calm, friendly and professional crew, good food and spotlessly clean aircraft."
Nadelen: "Disorganized boarding. People were jumping the line saying they were in the zone that was called when they couldn’t have been. I was there early (one of the 1st) but because I’m polite and only approached the gate when my zone was called, ended up at the back. More monitoring of this would help because I saw other people bothered by this."
Nadelen: "Last minute change of boarding gate led to a dash across the airport!"
Voordelen: "Safe polite crew"
Nadelen: "No entertainment options on plane. Possibly due to 737maxs being taken out of service."
Nadelen: "They contracted with United from Washington LA and United is a mess Btoke our luggage, wouldn’t honor seat selection we paid additional for, uncomfortable, ..."
Voordelen: "The attendants were constantly providing services to the passengers."
Voordelen: "Easy to board, on time and food was good"
Voordelen: "Major delay that caused me to miss a connecting flight. Food was also very mediocre (beef with chocolate sauce???) and many people in my flight were forced to check regulation carry ons for exorbitant fees. I would expect this kind of thing from a budget airline like Ryanair or something, but thought SAS could do better."
Voordelen: "The stand was really kind."
Voordelen: "SAS handles their business very professionally. Entertainment is great, purchasing seats with extra room is affordable. Reliable service."
Nadelen: "Seats are extremely uncomfortable, especially for an 8+ hour flight."
Voordelen: "Very friendly crew. Landed on time. The plane was full but it was no panic during disembarkation - everyone was silent. I have never seen anything quite like this before!"
Voordelen: "Flight left on time, the plane was clean and comfortable, but the staff could do with some additional training."
Nadelen: "They did not serve coffee in our table, the cabin crew were abrupt, almost rude, and in my opinion they can do better."
Nadelen: "Rerouted without consultaton - added an extra leg to my trip including a necessary mad dash to catch the make-up flight."
Voordelen: "Crew was friendly and professsional. Breakfast was good , as well as the selection of movies."
Nadelen: "Apparently SAS is not part of the TSA network, so I was unable to use my Global Entry membership to get TSA Pre-Check. Non-alcoholic beverage service was meager (one beverage only)."
Voordelen: "Movie selection, warm buns,"
Nadelen: "no thing to report"
Voordelen: "The promptness of leaving and arriving. The general friendliness of the crew."
Nadelen: "Movie selection is not great. Food was ok maybe slightly better than most airline food. My dissatisfaction is with Washington airport. J had two hours between flights and because of total mismanagement in immigration I missed my flight to atlanta. Totally unacceptable. I might not even get on the ten pm flight."
Voordelen: "Free coffee in the plane"
Voordelen: "Price and destination was convenient"
Nadelen: "They said coffee and tea was complimentary but they didn't serve a number of people for some reason"
Voordelen: "Le personnel de bord a été très agréable et professionnel. L'embarquement à Stockholm est très bien fait et il n'y a pas de perte de temps."
Nadelen: "Par contre, c'est une seule boisson par personne le reste est payant, les repas sont très moyens et le système de divertissement est très très mauvais. Les contenus sont vieux et l'application est très lente et pa réactive du tout."
Nadelen: "Expensive rates on luggage"
Voordelen: "The crew was so amazing and friendly!!"
Voordelen: "Food was very good on international flight. All personnel was extremely polite and courteous. Great movie selection. Everyone was greeted with headphones, a bottle of water, pillow and blanket"
Nadelen: "Nothing not to like"
Nadelen: "Check in was unorganized--many of us had tickets with unassigned seats that weren't taken care of till right before the flight. A situation which every system listed us as on standby--even if that wasn't true."
Voordelen: "The airline staff were super efficient and kind."
Nadelen: "I would have liked more music selections especially calming. OceN sounds or Tibetan bowls etc for overnight flight."
Voordelen: "They did what they could..."
Nadelen: "Delay change of tire. Missed next flight Frankfurt- Dallas."
Voordelen: "Smoothest landing I've ever experienced."
Nadelen: "I missed the refreshments, if any were served at all. Granted I was tired and probably dosed off during that part of the flight."
Nadelen: "I order through Kayak, which took me to priceline...Got my ticket and thought everything was fine...Until I got to the airport, apparently I got a SAS lite ticket and they charged me to check 3 bags 210 Euros...Unreal. I think its pricelines fault because they did not even offer bagage as an option..."
Nadelen: "I paid for internet but it never worked"
Voordelen: "Because of bad weather at the Faroe Islands, the aircraft made a missed approach (go-around) on the first attempt to land. The weather had improved sufficiently to make it in on the second attempt. The pilot and the cabin crew were excellent in keeping everyone informed, and telling us the status of the weather and the likelihood of getting in. The pilot was outstanding in his communication with the passengers and the cabin crew were great in re-assuring passengers after the missed approach. The flight crew handled the difficult weather conditions very well."
Nadelen: "Flight late, plane not very clean food..."
Voordelen: "After four hours waiting on the tarmac, at 3AM in the morning, the flying attendants gave us free peanuts. That was very thoughtful."
Nadelen: "Worst experience ever. We waited on the tarmac for almost 4 hours, due a technical problem. Finally, they gave up attempting to solve the problem (at 3.30AM), and we disembarked. No assistance at all. No hotel. No meals. Rescheduling was a lengthy process. Staff was rude. Really a nightmare of an experience. Note to self: never ever fly again with SAS."
Voordelen: "Friendly crew. First meal was good."
Nadelen: "Small movie selection. Second meal/snack not great. Older plane (still had ashtrays in arm rests)."
Voordelen: "Clean planes, working entertainment, decent food"
Nadelen: "Delay (1 hour) in departing"
Voordelen: "Boarding was quick, the staff was friendly, the plane was clean."
Nadelen: "I was really cramped in my seat and was unimpressed with the food."
Voordelen: "The food was good and the dtaff was attentive. Except for Norway. My friend and I were the only colored people on that flight and we were ignored by the older lady multiple times."
Voordelen: "Service, etc."
Nadelen: "Boarding... the first 20 or so rows were called then "All remaining passengers..." causing considerable pushing, etc. MUST board by sections, etc..."
Nadelen: "A very dishonest experience. The booking never made it clear that I was not allowed to check my suitcase and I had to pay € 70 extra both coming and going and thereby paid 1 1/2 times more for my suitcase than for my ticket. I am very disappointed to be 'tricked' in this way and consider it a very dishonest business practice."
Nadelen: "Had to pay 70 euro to check 1 bag at the airport!"
Voordelen: "Was able to selct my seat"
Nadelen: "Had to pay €70 to check in luggage - most expensive ive ever seen! No beverages other than coffee and tea abailable, water could be appreciated"
Voordelen: "People were nice"
Nadelen: "They charged me 60 pounds to check my bag after I checked my bag in online. When I got to the airport, they told me I had a bag on my connecting flight from Copenhagen to Helsinki but not on my flight to Copenhagen from LHR. At the airport I was charged 60 pounds for a small bag. Crazy! Completely unreasonable. Never flying SAS again if I can avoid it."
Voordelen: "Clean, comfortable plane."
Nadelen: "No free alcohol. Limited food options."
Voordelen: "Efficacité dans la prise en charge du retard et du rebooking d'un autre vol."
Nadelen: "Retard + re-booking de notre vol sans explication, ni possibilité de trouver facilement des informations à ce sujet"
Voordelen: "Short flight, friendly crew."
flight was 1 hour late and boarding was horrible and disorganized using a bus
My wife and I did not get food. There was no chicken left and we can’t eat pork so we didn’t get food. Crew member didn’t ask ask first but left the pork in our table and after I asked him what it was told that was only pork left I asked him to take back. The only thing we can’t eat is pork and that was the only option. I was shocked for a long flight not to have enough food. Crew member never came back to let us that there is no other food available. After we asked and other crew member he checked and confirmed there is no other food. He offered to share his own meal with my wife and I but we refused but we appreciated that. I hope I never have an other experience like that. It wasn’t a good experience. :(
I am seeking a refund from Kayak as LOT refuses to acknowledge the booking when not done directly from their site. Worst experience with an airline ever.
Voordelen: "Finally good seats"
Voordelen: "Crew was fine."
Nadelen: "Paid for business class on LOT. Somehow this was delivered on a low cost carrier. Not the same business class product at all, ancient plane, worn seats though they claim to be "new" on this 767. Multiple hours delayed departing, no reason given, and no updates, we just sat there for hours. I assume mechanical. Caused me to miss my connection and here I am having to pay huge for a last minute hotel. Not what was advertised to me which was a LOT flight not a codeshare on an old plane. Booked it through Kayak, will not be doing THAT again."
Voordelen: "Seats were comfortable"
Nadelen: "Rude crew,delays all the time"
Voordelen: "Friendly crew, food was actually better on this flight than the flight from Toronto to Warsaw"
Nadelen: "On the flight I had from Toronto to warsaw the entertainment did not work. Honestly it should he inspected before take off and if nothing could be done then something to compensate"
Voordelen: "First flight was delayed and we missed flight to Toronto"
Nadelen: "Departure on time"
Voordelen: "I loved food and entertainment: they had a lot of alternative film offers (not just same old hollywood, but Korean or Russian films, etc.). We arrived 30 min ahead of schedule too!"
Nadelen: "The seats were very uncomfortable, but maybe anything would be uncomfortable during a 9 hour flight. Also, I wish the crew were offering water in between meals as well."
Nadelen: "I had requested a wheelchair upon arrival in Warsaw and in Toronto but it was not provided."
Voordelen: "Food was good"
Nadelen: "Plane left 2.5 hours late due to boarding system failure. Took 20 mins to get an assigned gate upon arrival at YYZ. Took one hour to get bags due to electrical failure to power baggage handling equipment."
Voordelen: "Same as above."
Nadelen: "Nous avons embarqué à l heure mais ensuite nous avons dus attendre plus de 20min pour attendre la connection de deux passagers"
Voordelen: "The crew was fine and polite, the plane made on time despite 40min delays on the tarmac"
Nadelen: "going through Warsaw border control took forever, long lines, bad set up for transit passengers."
Nadelen: "Poor quality of announcements in Warsaw for boarding times."
Nadelen: "Toronto airport disappointing. We arrived one hour esrly, but the gate the toronto airport told us to go to was broken so we had to wait for over one hour on the plane. Then the plane was moved aside and we walked to the bus that drove us to the airport. No luggage information given airport Toronto"
Nadelen: "Very poor English for rhe crew. Not all of us speak Polish. Unpleasant crew, like they are doing you a favor."
Nadelen: "They keep the cabin too hot! I was uncomfortably warm for the entire 9hr flight. And there were no personal airvents to mitigate this problem."
Voordelen: "The new release movies included in the entertainment system were relatively new but not very many System had to reboot a couple of times Food and drinks were par with the industry standards nowadays"
Nadelen: "Food and drinks standards are lowered every year. Not necessarily LOT’s fault"
Voordelen: "Good service. Food is provided (one hot meal and one sandwich). Selection of entertainment (movies, TV shows...etc) are good."
Nadelen: "Long flight hours."
Voordelen: "Easy and fast to board and quick response with carry on luggage"
Nadelen: "The website check in doesn’t work quite well. You have to try a couple of times so it works"
Voordelen: "Je n ai pas réservé ce vol et je ne l ai pas pris!!!! Calmez vous!"
Nadelen: "Quand vous avez un bug corrigez le au lieu de tourner autour du pot!"
Voordelen: "The staff were friendly and warm. They did what they could with all they had. I was financially compensated for being put on standby because of over sold tickets resulting in my return flight being changed to the next day."
Nadelen: "On my flight there my built in tablet didn’t work so I didn’t have any entertainment for a long flight. My return flight was put on standby and I had to leave the next day instead. Stressful"
Voordelen: "Food/drink options"
Nadelen: "Boarding process. Flight delayed"
Voordelen: "Everything was OK exept few things"
Nadelen: "When plane from Vilnius to Warsaw landed, passengers had to wait for 20 min. inside a plane for a bus. When bus arrived I had only 20 min. remaining till my connecting flight to Toronto.I managed to run to the right gate in time. But when I asked LOT employees to insure that my luggage is on a plane to Toronto too, I received arrogant answer that I have nothing to worry about... In Toronto I found out that there was no my luggage on the plane..."
Voordelen: "30 minutes late on boarding. No communication for reasons"
Voordelen: "The Dreamliner is shiny new and comfortable. Good authentic Polish food. Great variety of in-flight entertainment."
Nadelen: "On-time performance was so-so, take-off was delayed ~1hr because of connections, had to wait on the runway at the destination airport, had to wait an eternity for my bag. Whatever genius who designed the in-flight entertainment controls should be punched in the face. The on-screen buttons are so easily pushed by passengers making their way to and from the aisle that passenger assistance and reading lights always go off on their own throughout the aircraft."
Voordelen: "Les vols à l’heure, l’ensemble du voyage qui globalement bien déroulé"
Nadelen: "Aucun divertissement en français dans l’avion qui était pourtant neuf et dernier crie. Les films en japonais, bref à revoir."
Voordelen: "Unexpectedly our luggage was still dispatched on time to our final destination dispite the delay and short time in Warsaw airport."
Nadelen: "The absence of clear communication on the duration of the delay or its reason and this despite the fact all passengers had been boarded on time."
Voordelen: "Everything was excellent with my flight!Flight crew was very polite and excused about delay.Delay was 30 minut,wich is ok.They helped everyone,who needed help.Food was nice,seats are comfortable.Thanks for everything!"
Voordelen: "Arrived to Toronto on time. Flight attendants provided excellent customer service."
Nadelen: "Nothing to mention."
Voordelen: "Could check my suitcase earlier (arrived at airport too early). I had a bit off over 23 kg but that did not pose any problem. Boarding was quiet fast and almost with timetable. The food was good and service provided pleasant. I was happy that we landed safely providing bad weather in Toronto that evening."
Voordelen: "Good seat that becomes a bed. A little short and narrow for me, but about 5000 orders of magnitude better than the seats in the economy torture chamber."
Voordelen: "crew was very good and friendly"
Nadelen: "vegetarian meal contained no protein"
Voordelen: "Agréablement surprise qu'ils aient pris le risque de retarder le vol WAW - KRK pour attendre des passagers, même si du coup nous sommes arrivés quelques minutes plus tard que prévu à destination."
Voordelen: "Du personnel navigant très agréable et à l'écoute. Et un bon point supplémentaire pour le repas (;"
Nadelen: "Very unpleasant and unhelpful staff (apart from the ones in-flight)"
Voordelen: "Without any note all passengers were required to pay for their baggage, same price either it was 10 or 20 kg. Nobody send any information before about this extra payment!"
Nadelen: "The airport wasn't ready to except foreigners. The personal at customs hardly could communicate in English, always switching to Polish. The custom officer forgot return transfer ticket. So, I had in no time to ask at the check point tofi s my name in the list and give me another tickets. It was very stressful."
Voordelen: "Movie selection was decent as well as the service - the crew was more or less nice and professional with me."
Nadelen: "The fact that we took off 1 hour late and no apologies have been given. No drink service ha been provided while everyone was just sitting there and waiting for takeoff. Normally the plane would catch up the 1 hr delay but not this time. We arrived 1 hour late."
Nadelen: "The entertainment system was broken in my chair"
Voordelen: "The actual flight was fine. The food was decent. The entertainment selection was good. The flight attendants were pleasant. We got plenty to eat and drink."
Nadelen: "We found out in Poland that my wife was missing an eTA number necessary for her to fly into Canada. With our previous flight delayed, the application did not process in time, and we missed our connecting flight. As a result, we were stuck in Poland for 24 hours, leading to lost sleep, added expense, and much frustration. Customer service in Poland was helpful but extremely slow. Many customers needed help and it took about an hour for each customer. We waited in line for hours. We were not charged for a new flight, but we did spend 10 exhausting hours in the airport before we had everything resolved and were able to leave and get a few hours of sleep."
Voordelen: "I like the food. Cabbage rolls on our wat back from Warsaw were unexpected. Such an excellent idea to serve Polish meals on the polish airline."
Voordelen: "The flight was smoothe"
Nadelen: "Boarding was a mess and is always a mess"
Voordelen: "Crew were really helpful and it was great as we travelled with infant."
Nadelen: "Nothing really to complain. Perhaps the only negative thing is that the plane was a little small."
Voordelen: "Nothing did our. Just another flight."
Nadelen: "The seat was very worn down and hard."
Nadelen: "Not much."
Voordelen: "Nice new plane (Dreamliner) with a lot of overhead space for hand luggage."
Nadelen: "There is less leg room than on other international carriers. I am tall and found it quite uncomfortable. I was also surprised by how bad the food was - worst airline food I have ever had on both trips. Sadly, also the most unfriendly air crew as well. Also, unlike international flights with Air Canada, you have to pay for alcohol (though the prices are pretty good)."
Voordelen: "The entertainment on the plane was great. Large selection of movies, music, and TV shows to keep yourself entertained. The dinner was adequate. It was also nice having the overhead screens continually update our flight progress."
Nadelen: "The seats are incredibly cramped, by the end I was feeling seriously claustrophobic. It didn't help that we left late. The boarding process was a mess, nobody seemed to know what to do, and the announcements were all mumbled to the point where I was just guessing what to do. The second meal served was inedible as the bread was completely stale. Also, one of the toilets was broken and kept flushing, even when sitting on it. Like the boarding process, disembarking was sloppy and confusing. It took a very long time to open the door, and they only told people at the last minute that they needed to get their passports out."
Nadelen: "Not enough room, way too crowded, all food is charged, entertainment content is pre-historic. A lot of room for improvement for the price you pay"
Nadelen: "They need to check the tv screens. On two different IcelandAir planes my screen wasn't working."
Nadelen: "Terrible meal options for an overseas flight. Discount airline-style buy your own meals not clear when purchasing ticket, poor drink service. Poor entertainment options. Ticket price did not reflect bare basics discount airline class of flight and service. Very disappointing."
Voordelen: "La rapidité du vol"
Nadelen: "Les divertissements sont uniquement en anglais, les sous-titres sont disponibles en anglais pour certains films mais pour certains même pas."
Voordelen: "Superbe avion avec un beau service de divertissement, équipage très gentil et attentionné, offre des cousins et des couverture ce qui est très rare maintenant, il faut les acheter. Si je devais reprendre une compagnie aérienne, je les choisirais sans hésitez."
Nadelen: "offrir une petit collation non payante pour un vol de 5 heures..."
Nadelen: "Eviter les retards"
Nadelen: "Eviter les retatds"
Voordelen: "Crew were pleasant but with such cramped seating, no food, and no sceen working this is definitely a budget flight."
Nadelen: "Schedule seems to mean there is always a shortage of time to make connections."
Voordelen: "Canadian Airlines and Airports could learn from the business model of IslandAir."
Voordelen: "I was able to get from Iceland to Toronto, so essentially they were able to fly the plane."
Nadelen: "I have been flying many different airlines for many years and have a decade plus of travel experience, so this negative review is something I’ve hardly ever done as some background. We left over an hour late to start off with. They took 1.5 hours to offload our luggage. Avoid at all costs."
Voordelen: "I bought the ticket from Iceland Air because their flights schedule dovetailed nicely with a traveling companion."
Nadelen: "On the eve of my departure, I was informed that my return flight had been cancelled and rescheduled without: any offer of compensation, or, an offer of alternative flight arrangements. Pleas to address the situation were totally ignored. This, I believe, is an unconscionable way to run an airline."
Voordelen: "Early arrival"
Nadelen: "Long walk in Toronto airport to leave"
Voordelen: "the time went really fast"
Nadelen: "somewhere on the itinerary clearly that food is not included in the ticket"
Voordelen: "The crew was friendly and professional. They came around often with water, which was key."
Nadelen: "The boarding process was strange. We landed onto a bus and boarded the plane on the tarmac- all fine. But it would have been nice to have an announcement as we arrived at the gate “ladies and gentlemen traveling to Denver, we will begin boarding in a few moments. Here is how this will go or this is"
Voordelen: "Same as other comment"
Nadelen: "Same as other comment"
Voordelen: "Friendly crew, comfortable seats, good cabin climate, good selection of movies to watch. Although there was a delay in boarding, we did still leave on time."
Nadelen: "Slow, delayed boarding, with bus to the plane and stair walk up."
Voordelen: "Appareil moderne. Tranquillité du vol. Nous étions 3 dans la classe Saga.."
Nadelen: "Pas de service en français. Pas de divertissement en français. La bouffe non mangeable. Débarquement par l'arrière de l'avion. Embarquement par bus"
Voordelen: "Embarquement prioritaire. Avión moderne N'étudie acceptable."
Nadelen: "Pas de divertissement en français. Pas de service en français. Retard au départ."
Voordelen: "Food on business class was good. The coffee was excellent."
Nadelen: "I had to wait almost one hour at check in. The person in charge said there were "issues" with my visa. She allowed me to board to Reykjavik and said the issues would be solved as I flew. I had to check in again at Reykjavik. There was no "issue" with my visa and I was received normally at my destination. Comfort level on business class was sub-par and options on entertainment center very limited."
Voordelen: "I had sprained my ankle the day before my flights, and the crew were all very nice and accommodating for me."
Nadelen: "I didn't like the fact that when I booked my flight, I was misled to believe that my checked baggage was included. The message said that "cabin baggage was included", but since when is cabin baggage NOT included?? I was surprised to find out when I was checking in that I had to pay an extra 50 Euros to check my luggage in, which I was really not happy about since the flight itself was already so expensive."
Nadelen: "The check-in process was horrible. It took over an hour to drop off our bags and get a boarding pass."
Voordelen: "Excellent entertainment and good comfort"
Nadelen: "Boarding time, long and not orderly. No complimentary snacks on a 6 hour flight?"
Voordelen: "Avion neuf, confortable et silencieux. Nous sommes partis en retard mais sommes arrivés « presque » à l’heure prėvue."
Nadelen: "La barrière de départ n’a pas été indiquée sur les écrans électroniques, et comme nous nous étions enregistrés en ligne et que nous attendions au salon où les vols ne sont pas annoncés, nous sommes arrivés tard à l’embarquement et avons presque manqué notre vol. À bord, le personnel a fait le nécessaire mais pas plus, service peu chaleureux et minimaliste. Le débarquement s’est fait avec une navette, comme à Mirabel dans le temps, et comme il n’y avait qu’une seule navette à la porte arrière, le processus a êté laborieux."
Voordelen: "Good movie selection?"
Nadelen: "I had to pay for extra luggage, because though I paid for an Economy Standard ticket which does come with checked-in baggage, there was nothing written on my ticket to prove it. I paid for the standard ticket ahead of time specifically. Although the staff were nice enough, for a struggling student, this mix-up was unacceptable. I now find myself making calls and trying to get in contact with both Kayak and Icelandair for a refund of the 88euro. I think I was particularly unlucky, because I was picked twice for special security checks, which pulled me out of the line I was waiting in while the flight was delayed, and I had to re-enter the line at the end. Though I requested window seats, I did not receive one either time (though I knew it wasn't guaranteed). There was also no overhead storage space for carry-ons overhead, so I had to make my way to the front of the plane to store my backpack, and several of those who came after me had to sit with their carry-ons on their lap. The seats were also pretty uncomfortable with a thick unadjustable headrest; and the air quality was terrible, a bit smelly and very dry. As a frequent flyer (who does fly with icelandair occasionally) this was unusual."
Voordelen: "Nothing good about this airline"
Nadelen: "Forget about comfortable experience during the flight. The way how they list the ticket from Kayak is the scam. Stated Economy class on Kayak and their own website ticket info. Once you chek in, they will stated this is the cheapest economy ticket, doesnt allow any baggage, and you have to pay I think around $150 for round trip baggage. End up with just to carry on, wouldnt able to shop in Europe. If you includ baggage flight would be similar to other airline provide baggage and quality services. Huge mistake, customer service located overseas, and dont care about customer."
Voordelen: "Got home safely"
Voordelen: "cleanliness and attitude of the crew were aweomse"
Nadelen: "video screen should include games to pass the time"
Nadelen: "Baggage fees were horribly expensive."
Voordelen: "Comfortable seats, great and smooth fight"
Voordelen: "Everything went okay for us on this flight. In the future, I will suggest to my wife, who books air travel for us to read the fine print. The cost to check a bag was $100.00 which would have run us $300.00 for the trip: Boston to Brussels with a layover in Reykjavik, but on the return Brussels to Reykjavik with four days in Iceland and the return to Boston, so there goes the cheap flight! I did enjoy the in-flight movie and a documentary on the return trip as well."
Nadelen: "My own earphones on the flight from Brussels to Iceland did not work. I could not plug them into the system."
Voordelen: "My exit aisle seat was just great, with no one on either side of me !!!!! Very kind airplane staff. I had a great sleep."
Voordelen: "Clean plane and facilities. Nice crew. Email notifications of delays"
Nadelen: "Multi-hour delays - strike induced on outbound flight, weather induced on return flight. Email notifications were nice but inconsistent. Expensive food."
Nadelen: "In Iceland the gates to board are so close together it was jam packed with caos no one knew which line was for what gate... just hoped you were in right line for the gate you had to transfer from"
Voordelen: "Second time I have flown to Brussels with Iceland Air. I love their customer service and especially the flight route. My flight going over was cancelled due to weather. I called their reservation office , had to wait on hold for 1 hour and 15 minutes , but it was worth it. The reservation agent found me a new flight on LH, she explained I would get a conformation about 3 hours after our conversation with the flight information and new txt information. I was able to check in with LH on line that evening. Iceland Air had every pre assigned seats for me."
Nadelen: "The boarding process in Kevlavik is pretty awful. No seating around gate areas. You have to stand in line for about 30 minutes to then have to get on shuttle to be driven to plane where you have to walk on stairs to get to plane, or in some cases you actually get to board from the terminal, which happened yesterday. I have MS,and sometimes standing for long periods of time and then having to climb up stairs is difficult for me. I also see a lot of elderly people and parents with babies having difficulty with this boarding process. Their airport really needs major expansion for the amount of people that travel thru their. Seating araes around their gates should be a priority."
Voordelen: "The staff is very friendly on board and the overall flight was very pleasant."
Nadelen: "Boarding in Reykjavik was slow and very congested."
Voordelen: "Leg room and service. Entertainment system is excellent!"
Nadelen: "I liked it all"
Nadelen: "Having to pay for food when it's only sandwiches and snacks. Boarding crowded, should be by rows."
Nadelen: "They wouldn't help with rescheduling or refunding. They said they could charge me over twice what the ticket cost to change it. Not helpful or sympathetic at all. Sometimes it's nice to be human with human emotions."
Voordelen: "Efficent crew and flight on time"
Nadelen: "It's my understanding that Iceland Air has WOW! airlines as their budget entry. However, Iceland Air has no free food/snacks for a flight that is 6 hours long. So what more do they take away from the customer for the WOW flights? They should at least offer snacks on a flight/airline that is not advertised or priced as a budget flight"
Voordelen: "Good price and short layover. The plane was clean and comfortable."
Nadelen: "The boarding process in Reykjavik was chaotic. Food and entertainment available for PURCHASE."
Voordelen: "Personnel sympa, avion confortable."
Nadelen: "Absence de repas de qualité offerts."
Nadelen: "48h et 27 minutes de retard sur l'horaire prévu."
Nadelen: "5h de retard.... Aucune prise en charge par la compagnie. Si je n'appelle pas, personne ne s'occupe de nous. Retour cauchemardesque!"
Voordelen: "Avion confortable. Personnel correct."
Nadelen: "Qu'ils devancent le vol de 15 minutes; on a failli Le rater. Aussi: piètre qualité de l'offre de nourriture."
Voordelen: "Legroom is quite good"
Nadelen: "Baggage drop-off badly indicated (or was not available?) in Reykjavik, so we had to wait a long line with people who did not do their check-in at the automated counters. Not efficient at all."
Voordelen: "Air Canada found a spot for us, great flight and service."
Voordelen: "Crew was kind and accommodating. Boarding was quick and organized. Great amount of leg room."
Nadelen: "Very disappointed that no food was served during the 5 hour flight from Reykjavik to Toronto. We had to pay 8 euro for a less than pleasant sandwich! Having to pay for food (even a snack!) was very surprising considering the length of the flight and that other airlines give out at least a small sandwich. I had a two hour connection flight with another airline and they offered a sandwich and granola bar, so for a 5 hour flight I assumed we would receive at least something small- nope!"
Nadelen: "Too bad that there is no food included in the flights. We bought sandwiches, and they were worth it though :)"
Voordelen: "Flight attendants were personable."
Nadelen: "Not enough seating space."
Il manque des reposes pieds et les fauteil ne sont pas très confortables
Voordelen: "Le prix et la rapidité d'embarquement."
Nadelen: "Ne pas avoir d'inconnu assis à côté de moi, au vu de la pandémie actuelle."
Voordelen: "Le prix très attractif"
Nadelen: "J'avais oublié qu'il n'y avait pas d'écrans à bord. Pas bcp de places pour bouger."
Voordelen: "On est arrivé 1 h d’avance. Bon pilote. Bel atterrissage. Le personnel sympathique."
Nadelen: "Avoir de la nourriture et une télévision."
Nadelen: "Air Transat was awsome"
Nadelen: "Pas d’espace du tout pour les jambes, ça fait longtemps que je n’ai pas été tasser comme une sardine comme ça . Transat sont pas à veuille de me revoir."
Nadelen: "Nous n'avons même pas pu embarquer et ni être accomodé compte tenu des circonstances ayant eu avec les douanes. Nous avons payé des bagages pour un vol que nous n'avons même pas pu embarqué. Préférablement, nous avons tout simplement fait affaire avec une autre ligne aérienne. Il est impossible de rejoindre qui que ce soit au service à la clientèle pouvant nous aider. Auparavant, j'avais déjà fait affaire avec vous et honnêtement, je préfère payer plus cher avec une autre compagnie et obtenir un bon service."
Voordelen: "Comfortable seats"
Nadelen: "Limited movie selection"
Voordelen: "The flight was without a hitch. One of the washroom in the plane was out of service but it was a non-issue. My vegetarian meal was the same from my departure flight but still ok. The mac and cheese for kids meal was also not bad. Entertainment was also good. There were a lot of choices for all ages."
Nadelen: "We waited for a few minutes at the corridor for the shuttle to take us to the plane. Maybe there was only 1 shuttle instead of 2 to take the passengers."
Voordelen: "Les sièges à l’arrière de l’avion nous ont permis de nous asseoir à 2. C’était bien. Les repas et snacks étaient bon."
Nadelen: "Les divertissements... le voyage de retour nous proposait un film mais pas beaucoup d’écrans et un mauvais positionnement."
Voordelen: "Le repas était très bon."
Nadelen: "Plus de titres dans le système de divertissement"
Voordelen: "Le repas était bon et le personnel servait de l’eau souvent. L’accès au films gratuits améliore le trajet"
Nadelen: "Les sièges sont très serrés pour les genoux pour les personnes de grande taille. Le prix des bagages de soute trop cher."
Nadelen: "3h de retard à attendre DANS l’avion, puis arriver à destination encore un attente de 45 min avant de pouvoir sortir de l’avion.... sinon, très bien comme vol!!"
Voordelen: "The crew was very good."
Nadelen: "Food was terrible. The seat was hard and uncomfortable."
Voordelen: "Flight arrived early, was uneventful with great helpful cabin staff. I did not eat so can’t rate the food, and there is no inflight wifi or screens so that is not applicable in rating my trip. Excellent short hop on a shiny new aircraft, with pretty tight seating."
Nadelen: "Fermeture des lumières plus tôt afin de dormir :)"
Voordelen: "Rien vraiment rien"
Nadelen: "Tout vraiment tout. Repas deguelasse retard de 1h et 20 etc..."
Voordelen: "personnel pro et siège inconfortable"
Nadelen: "l'espace et les sièges moins restreints"
Voordelen: "Ponctualité, professionnalisme de l’équipage, bon service qualité prix, nouveau avion"
Voordelen: "Good Service"
Nadelen: "Seats can be a little more spacious"
Nadelen: "Les dossiers de sièges étaient un peu trop fermes dans un avion superbe et impécable. Il n'y avait plus assez de choix de nourriture déjà au milieu de l'avion."
Voordelen: "Le personnel était très gentil, drôle..."
Voordelen: "Very comfortable plane. All on time . Good experience."
Voordelen: "It is already bad to travel overnight. When flight is late, that makes it really bad"
Nadelen: "Flight on time"
Voordelen: "personnel exceptionnel et repas excellent"
Nadelen: "3 hueres de retard vieux films"
Nadelen: "Too old movies"
Voordelen: "Flight was quiet and uneventful. Kudos to the pilots."
Nadelen: "Our flight from YEG to YYZ was delayed by over an hour. Normally this wouldn't bother us, as we did not have a chance to get flight, however, we felt we were deceived and lied to by Air Transat at the gate. Specifically, the staff at the gate indicated that our flight would be delayed "intentionally" according to airline policy, to take advantage of favourable tailwinds to get the flight to YYZ on time. This explanation maked no sense, and was unfounded from a cursory Google search. When we finally boarded an hour later, the captain on the flight indicated that the plane was actually LATE arriving to YEG from a previous flight. I'm not expecting any specific reimbursement for the inconveniences to us or our family picking us up, but we and other customers should NEVER be decieved. If the flight is late, tell us, and indicate whether connecting flights (for those that have them) will be withheld or not or to make appropriate arrangements if otherwise not possible."
Nadelen: "Atterrissage un peu brutale"
Voordelen: "Le personnel était courtois"
Nadelen: "Pas de film ou d’écran de disponible. rien à grignoter de gratuit"
Nadelen: "Impossible de s’enregistrer d’avance"
Voordelen: "The crew were very friendly, sweet and accommodating. I had a seat by the exit which I luckily didn't have to pay extra for and the leg room was ample and really helpful on a long flight. The meal was pretty good, but I really wished airlines would stop wasting so much plastic - I think there should be a way we can support the environment better when flying."
Nadelen: "I didn't realize Air Transat was a bare-bones airline (not that my flight was cheap in cost) - we didn't have pillows or blankets for the flight (10 hours) and had to pay for them! Seems like that should be standard on a long haul flight. The seats are very narrow with poor back support, and my back started to hurt 5 hours in. Many people were standing in the aisles as it was so uncomfortable. I was very cold throughout the flight, which was another uncomfortable aspect. One of the bathrooms was out of order which resulted in everyone using the same one - you can imagine how smelly and messy it got."
Voordelen: "Le service courtois et souriant des agents de bord."
Nadelen: "Absence d’écran de divertissement au dos des sièges. Signal WiFi souvent interrompu (gel de l’application sur iPad). Et surtout absence de prises de courant ou de prises USB pour recharger smartphones et tablettes."
Voordelen: "Food was better than on my flight to Porto"
Nadelen: "There was no water in the washrooms from the start of an 8 hour flight!"
Voordelen: "Courteous crew"
Nadelen: "Didn’t leave on time"
Voordelen: "The crew was friendly and efficient, and made all the difference."
Nadelen: "Since we booked online, we were told that we couldn’t pre-book our seats for this flight. So even though we arrived more than three hours ahead, we couldn’t sit together for this nine hour flight. After having the same thing happen on the way to Barcelona, it was really disappointing."
Voordelen: "Pas grand chose"
Nadelen: "Attente dans l’avion avant de partir à un haute chaleur"
Voordelen: "The staff were very helpful and the flights were comfortable."
Nadelen: "The food was catastrophic, just mush."
Voordelen: "Le Personnel acceuillant d'Air Transat. Les agentes de bord souriante, avenante, gentille et prêtes à auder tous et chacun pour une voyage relaxe et beau. Quelle richesse. À l'allée nous étions avec Aur Canada Rouge, aucune comparaison possible, Air Transat gagne haut la main grâce à cette gentillesse du personnel. Professionnelle et gentille. Merci."
Nadelen: "La pizza collation. C'est moyen les repas à bord."
Voordelen: "Great video system."
Nadelen: "Seats and legroom are insufficient."
Voordelen: "On time,I could charge my mobile"
Nadelen: "The curser of the smart screen was hard to use"
Voordelen: "Worse experience, air hostess don’t wear gloves while serving food and beverages. They usually had there fingers in everything. When told air hostess was rude and never responded"
Nadelen: "Worse experience, air hostess don’t wear gloves while serving food and beverages. They usually had there fingers in everything. When told air hostess was rude and never responded"
Voordelen: "Information du # de porte seulement 45 min avant le vol et la porte était éloignée donc nous avons dû courir pour arriver à temps."
Nadelen: "Par moment, très froid et par moment très chaud dans la cabine."
Voordelen: "Décolage et attérissage bien."
Nadelen: "Aucun divertissement à bord, aucune collation inclus sur un vol de 5h, avion très petit et vieux et équipage parlant seulement anglais."
Voordelen: "Première fois sur cette compagnie et pas déçu! Avion très bien, personnel très bien. Place ok"
Nadelen: "Un repas un peu mieux peut-être.."
Voordelen: "Timeliness. Took off and arrived early. Wonderful bonus."
Nadelen: "Expensive soggy sandwiches. Cramped seating. One small glass of warm water to drink on a long flight."
Nadelen: "Flight was over 2 hours late. No explanation. No room in seats. Missed my connection which added 3 hours to trip."
Voordelen: "Good staff / crew. Had option Plus. Good value."
Nadelen: "Seats are brutal. long legs have no where to go. Seats should not be allowed to recline. Rude to do it."