Presque 4h de retard, valise arrivée abîmée
The staff at the gate were really nice people. The boarding was fine, the seats didn’t stay reclined at all. Even when we reclined the seat it kept coming back. Highly uncomfortable. The worst part of the flight was the food! I have not had such horrible food ever on any flight. Please do something about it. Thanks
Confusion on boarding - priority passengers should get priority. Service good, entertainment not so good and headphones poor. Meals average. Person behind kept kicking my seat so uncomfortable journey. Disembarking good and baggage fairly prompt.
There was a lot of delay in getting a wheel chair. Single person doing for multiple people at Heathrow airport. Since you know in advance how many need wheel chair assistance, it would have been better if more wheel chairs and persons were available. Had to wait for almost an hour after landing after a 10:30 HR flight. The economy classic leg room was so bad, that it is very difficult for senior citizens to getup from seat, if the front seat passenger is reclining. The cabin crew were very very helpful in providing the special assistance. But for them the flight would have been very difficult.
Rien à dire pour un volt de petit trajet
Les fauteuils beaucoup trop étroit, pour une personne musclé. Aussi n'on les hôtesses on était formidable avec nous ,encore un grand merci
The in flight crew were not friendly. One flight attendant in particular kept passing by and hit me really hard with her body as she passed by and never once apologized or said excuse me. I’m his startled me every time. I got a drink only 2 times in 9 hours and when I asked for a drink of water I did not get. Also when I put the call button on, no one came. This made me sad as I’ve been very polite as always and I don’t fly with any other airlines.
Staff are Experience and helpful and cheerful makes you feel at home good airlines 👍
It was all good as usual .Virgin and Delta work really good together so keep it up and I will be back in December😜👍john harrington
Places réservées sur kayak avec option grande place . Non respecté. Confort abominable sur le vol retour. Vol de départ annulé cause Covid seulement quelques heures avant le départ. Incertitude pour un vol de replacement, finalement obtenu 12 heures après . Merci kayak: plus jamais chez vous.
Personnel très professionnelle et à l’écoute des besoins des passagers. Repas assez bien, surtout salade fraîche. Proposition de plats aux légumes pourrait améliorer l’expérience pour les personnes qui ne mangent pas de pâtes. Globalement tout s’est très bien passé.
Un enregistrement compliqué comme à l aller. Un passager n'avait pas d attribution du e ticket par la compagnie. Pas de check in en ligne possible . Personnel un peu désorganisé
Was not let to board as the site failed to notify me if a friend purchased the ticket they need to be present at check in. Now we are not able to get a refund and paid for a ticket we will never use. Ridiculous rules as I fly from London and she lives in the US. How can she be present to show her card. $480 down the drain on top of that I had to purchase a ticket at the airport since I was already there
Voordelen: "The service and patience"
Nadelen: "Everything was great"
Voordelen: "It was a great flight!"
Nadelen: "nothing, pretty much perfect!"
Voordelen: "Amazing crew, excellent drinks and decent food. Very comfortable seat"
Nadelen: "Everything was great"
Voordelen: "Craig in first cabin flight crew was amazing. :))))"
Voordelen: "The crew was amazing and effiecent. Had weather delays, bag got left, but got it the next day."
Voordelen: "The crew were all excellent"
Nadelen: "Dinner choice was poor. Starter was just a few salad leaves."
Voordelen: "Meals were excellent and plane was very clean. Economy delight is definitely an upgrade worth considering with extra leg room and space in front of you in general."
Nadelen: "Boarding can get crowded so don't be in a rush"
Voordelen: "Crew was very nice. Food was very good and plentiful. Entertainment was good. Overall the very long flight was better than expected."
Nadelen: "It took forever to board in Sydney with all passengers standing and waiting for 45 minutes and never being told what was going on. I resented having my passport and ticket demanded at least 4 times. A bit overkill and a power trip by security. Absolutely despise airport security...there is no uniformity."
Nadelen: "Seats were tight."
Voordelen: "The seats of the economy class are a little bit bigger than the rest of the airlines and are so much confortable to sleep."
Nadelen: "The crew speaks to quick and the Australian accent is not always easy to understand"
Voordelen: "Virgin Atlantic offers good service at a reasonable price to/from the US to London. Good food service and unbelieveable number of movies and entertainment to choose from."
Nadelen: "The seating and leg room in economy classic were inadequate. We felt way too confined in our seats and the leg room was a joke. I am only 6' tall and this was unacceptable. We will try to upgrade for the return trip."
Voordelen: "Great movie selection"
Nadelen: "They need softer seats...had to stand half the time"
Voordelen: "The boarding, the seats."
Nadelen: "The food was so-so, and I did not get my choices, perhaps because I was at the back."
Voordelen: "Service and food are good. Crew very friendly and tries to please everyone."
Nadelen: "Chair could be more comfortable compared to other seats who transform without turning over. Still - much much better than BA."
Nadelen: "My flight was cancelled due to technical problems! Hope to be on another flight today as I missed my connecting flights too!!"
Voordelen: "Nothing really!"
Nadelen: "I was coming from Sydney and I have to hurry up to take the other fly to Newark and didn’t have time to buy for nothing to eat but I was very surprised they didn’t offer me anything on the plane and when I ask they I have buy it online and didn’t have many choices anyway, I very disappointed with this fly."
Voordelen: "simple easy boarding. Jumbo 747 is always a nice experience."
Voordelen: "The entertainment selection was good, though I didn't need to see the blurb about having vloggers available before every movie. One of the very few airlines to use boarding by rows, which speeds up the boarding process."
Nadelen: "The legroom is very cramped, pretty difficult to eat your meal with the seat in front reclined. The crew were not very attentive: they completely missed me while I was waving the rubbish on their collection rounds. In the end I had to dump it myself in the toilet bins. The PA system is too loud compared to the rest of the entertainment, had to remove the headphones for each one of them."
Voordelen: "Excellent entertainment options, out stewardess was fantastic."
Nadelen: "Cramped seats."
Voordelen: "Seat is very comfortable"
Voordelen: "Cabin crew were friendly and attentive. Flight was on time and we got to Atlanta early"
Nadelen: "Could do with more legroom. Food not the greatest"
Voordelen: "We paid extra for more legroom and it was totally worth it."
Nadelen: "The regular seats were so lacking in leg room that I could not cross my legs, reach the floor to get my glasses when I dropped them, or even get my carry-on out. There is no way to get into the "brace for impact position" with arms over your head and head in your lap! This is really unsafe, not to mention really uncomfortable. The flight was long, so comfort would be nice! Our first flight was regular seats and I was pretty miserable and I am a slender woman 5'6". The extra 3" was great, and we had to pay more on the return trip. The FAA should be investigating seat size and safety on planes."
Voordelen: "I felt that they were very thoughtful about the fact that it was a long flight. We got two small meals, which was perfect, and even a little gift bag with a sleep mask and toothbrush and such in it. These were just a couple of the many nice touches included in the flight."
Nadelen: "Very small quibble: the screen resolution, or maybe the contrast, of the personal video players was not so great. This was fine in most cases, but it meant I could not watch videos that had subtitles. Not a big deal but possibly worth fixing. Thanks"
Nadelen: "My headphones and those of my neighbors did not work."
Voordelen: "Virgin Premium economy offers a great up-grade on economy. Seperate check in (faster), seperate boarding (earlier), better food, service and more room than economy."
Nadelen: "There appears to have been an increase in cost above that you expect percentage wise. There has been reduction in the quality of the food."
Voordelen: "Neat plane, good food and service"
Nadelen: "The entertainment screen was very dark. To bad since there was an ample selection of movies."
Voordelen: "We were inmiddle seats -not our preference. We were told in Dublin that we had different seats to the ones we ended up in. Food was excellent, crew were very nice. Loved the "make a wish" event on this flight - a definite plus for Virgin."
Nadelen: "Problème incroyable quand cest acheté avec Virgin et opéré par Air canada... est vous capable de vous entendre sur la meme chose ?? Jai couru 1:30 h pour que mes bagage embarque sur ce vol ... pu jamais"
Voordelen: "On time, comfortable (for Economy), friendly crew. Nine hour flight didn't feel that long."
Nadelen: "Entertainment system in our seats seemed pretty beat up. On one there was no sound, on the other not all the buttons on the control would respond when you pressed them."
Voordelen: "Smooth boarding process"
Nadelen: "Delays caused us to miss our flight from London to Vienna"
Voordelen: "Having a not full flight and room to spread out. The Dreamliner is awesome. On time departure."
Nadelen: "The wifi did not work at all, and I think I was charged 3 times Landed 30 mins early and then waited an hour for the gate, I get that things happen but we have been on the plane for 11.5 hrs. Figure it out!"
Voordelen: "Crew, fabulous, Plane configuration, GENEROUS, just the best flight I've experiences in a very long time!"
Nadelen: "Some meal choices were a bit sparse. That's my only complaint!"
Voordelen: "Everything was great and I truly enjoyed this flight."
Voordelen: "Very courteous and professional crews. Clean and comfortable plane. Pilots handled delay and weather superbly. Dinner was delicious."
Nadelen: "Dinner was great but could have used more snacks. Breakfast was ok. Movies were dated but okay."
Voordelen: "The crew"
Nadelen: "Food"
Voordelen: "Smiling and helpful staff Great FREE food and drinks good movies Free goodie bag of travel goods, blanket, pillow etc Free candy for landing descent"
Nadelen: "Leg room is a little tight"
Mon baggage en soute à été extrêmement détérioré
Les repas n’étaient pas très bons
Le transfert de dossier entre Delta et Air France qui affrétait l'avion n'avait pas été réalisé. Nous n'avions pas de billets pour le vol retour. Le personnel Air France à l'enregistrement nous a dit de nous débrouiller avec le service assistance Delta Américain pour le transfert de notre dossier, alors que j'ai des enfants en bas âge… Finalement, quelqu'un a accepté de s'occuper de nous, et après une heure de négociation, il est parvenu à nous avoir des billets d'avion. C'était une expérience très désagréable. Je ferai attention pour mon prochain voyage à acheter mes billets d'avion autrement
Nous avons fait la queue pour l’embarquement pendant de longues minutes. Au moment de passer, on nous dit que nos passeports doivent être vérifiés. Obligation de suivre une autre queue. L’hôtesse nous demande notre test Covid alors qu’il n’y en n’a pas besoin pour revenir en France. Une fois les passeports vérifiés, on nous demande de retourner à la fin de la première queue…donc très long !
Aller / retour Paris New York Aller correct mais retour horrible Particulièrement la cheffe de cabine j’imagine très désagréable, très sèche, et bruyante durant vol de nuit
Écran ne fonctionnait pas …. Pas d’alternative
Température de la ventilation très basse.
Amélioration: le check in sur ordinateur deux jours avant qui prendr trop de temps et ne fonctionnait pas. (Près de 4 heures dd mon temps ! Entre les essais multiples et amples téléphoniques) make it simpler.
Personnel très sympa, très serviable.
Checkin via l’appli impossible
Notre vol a été annulé, puis l’autre retardé ainsi nous avons loupé notre correspondance. Ensuite nous n’avons pas eu notre valise à l’arrivée
L’embarquement s’est déroulé facilement. L’équipage manquait un peu de disponibilité
Mauvaise gestion du retard et de l’embarquement. Repas minuscule qui donne la nausée. Personnel de bord qui parle super fort y compris quand 75% du vol dort…. J’étais très mal installé, même dans une low cost j’étais mieux, assez déçue
Vol parti à l'heure et arrivé en avance. Personnel aimable. Voyage agréable
Vol à l'heure. Personnel aimable. Repas corrects. J'ai pu choisir une place confortable moyennant un prix correct. Divertissements limités que écran individuel. Plutôt content du voyage avec cette compagnie
Je suis un Franco Americain de 63 ans residant aux US depuis 38+ ans. Apparement mon retour vers Miami a ete booké sans baggage !!!??? De toute evidence une grossiere et innacceptable erreur !!! Comment puis rentrer chez moi sans bagagge ??? Imaginez ma surprise quand Air France m'a informé au "checkin" que mon billet de retOur n'incluait pas un baggage et a refusé de me laisser embarquer avec ma valise de 21 kilos si je ne payais pas un " suplement de €60. A €960+ ce billet ne qualifie pas particulierement de billet "discount"!!!??? Pour compliquer les choses encore un peu plus suite a un traumatisant vol de picpokets dans le metro parisien qq jours avant mon retour je n'avais plus de carte bancaire. Depuis presque 40 ans de voyages entre mes 2 pays je n'ai jamais eu une experience plus desagreable et humiliante dans un aeroport. De retour en Floride a la maison je suis stressé triste humilié et terriblement deçu par ce dernier jour dans ma ville lumiere de naissance.
We flew First Class to LA from Denver on the Delta-branded contract airline - Sky West. On the way back, we flew First Class on a Delta Airlines owned jet, and the experience was so much better. The flights should have been comparable; but unfortunately cost-cutting by Sky West was evident.
Voordelen: "L’accueil et l’aimabilité du personnel qui laisse à désirer. Le confort est vraiment mauvais. Le dinner était vraiment léger."
Nadelen: "La Nourriture, le personnel, le confort."
Nadelen: "The main economy seats were far too narrow."
Voordelen: "Food on long legs was excellent."
Nadelen: "Delayed in Atlanta. What’s new?"
Voordelen: "Crew was amazing."
Nadelen: "Took forever to wait in line to board this relatively small plane."
Nadelen: "Not really an experienced flyer. Overall the flight seemed good. No issues with airline or airport. Just don’t understand self-important people that feel compelled to push the overhead storage limits with their bags."
Nadelen: "Flight was delayed and completely packed so our family could not get seats together"
Voordelen: "Love the fact that the head rests move to support your head better."
Nadelen: "Le choix des films, la nourriture, l'information de vol sur la tablette"
Voordelen: "Personnel courtois"
Nadelen: "2h de retard ..."
Voordelen: "Zéro sourire! D'après moi, ils n'avaient pas envie de travailler ce matin..."
Nadelen: "Le wi-fi ne fonctionnait pas, aucun dvd, même pas de prise usb pour charger nos téléphone, siège très étroit! On pouvait dire quand le pilote ralentissait et accélérait tellement c'était fait brusquement! Rien à voir avec mes 2 premiers vol..."
Voordelen: "L’horaire Respectée"
Nadelen: "Rafraîchissements peu de choix"
Voordelen: "tout"
Nadelen: "le confort des sièges"
Voordelen: "?"
Nadelen: "Un autre transporteur! Vol retardé + déglaçage +attente sûr tarmac = vol de transfert raté = 4 heure d’attente a l’aéroport résultat départ de Montréal à 9;00 pour arriver à Kansas à 23:00h"
Voordelen: "Vol retardé + Déglaçage + atttente sur le tarmac pour laisser atterrir un avion en priorité = Arrivé en retard pour le vol suivant = résultat attente de 4 heures à l’aéroport pour prendre le vol suivant. Départ de la maison 8:30 arrivé à destination 22:00 Montréal/Kansas!!!"
Nadelen: "Un autre transporteur!?"
Nadelen: "I could not sleep on my return flight, as I am a woman travelling alone and I was seated next to a young man, when there were plenty of free seats in the rear, where some guys were spread out among 3 seats sleeping."
Voordelen: "Boarding was easy."
Nadelen: "I am 6' 1" tall and weigh 220, so not out of the ordinary and I felt like I was stuffed into a sardine can."
Nadelen: "Healthier snacks instead of just candy and cookies... an apple for example would be great."
Voordelen: "Le personnel de Board a ete formidable. Le siege etait tres confortable"
Voordelen: "Entertainment"
Nadelen: "Boarding at JFK.Always messy"
Voordelen: "Crew superb"
Nadelen: "Better food at a homeless shelter..ugh.."
Voordelen: "Boarding was quick"
Nadelen: "No entertainment, plane was small"
Voordelen: "Good entertainment selection and great crew"
Nadelen: "Seats are more uncomfortable relative to other airlines"
Nadelen: "First delay notification: 1 hour 20 minutes 1 hour later, Second delay notification: 3 hours 15 minutes 2 hours later: Third delay notification: 3 hour 50 minutes Fourth delay notification: 4 hours 25 minutes Fifth delay notification: 4 hour 32 minutes No explanation for reason. Last time flying Delta."
Voordelen: "Tout est dit plus haut"
Nadelen: "Tout est dit plus haut"
Voordelen: "Sky Priority L’espace pour les jambes"
Nadelen: "La classe premium est devenu du gros n’importe quoi! Les petites attentions ne sont plus là ( cône de bonbons). Le personnel de bord disparaît après le service du repas et ce, pour le restant du vol. Les rideaux séparateurs restent ouverts! Quant au confort des sièges, n’en parlons même pas! Dur sur les fesses, le dos, les jambes et le sommeil! Bref, cette classe n’a plus rien de premium!"
Nadelen: "Ras puisque j'ai pas pu le prendre!"
Voordelen: "Early and middle seat was open!"
Nadelen: "Coffee tasted like fish. :("
Voordelen: "Personnel professionnel et accueillant, départ et atterrissage à l’heure"
Voordelen: "Entertainment choices were excellent, many new movies available, so I was able to see movies is been meaning to watch. There were drinks available."
Nadelen: "The air vents barely trickle out any air anymore. No relief to be had. Airline crews say hi and goodbye but that doesn't make them friendly."
La boufe et l’équipage très cool seulement il fallait payer une petite bouteille de vin à 7 euros
Notre départ et notre arrivée étaient à l’heure. Nous étions bien servis par les membres d’équipage. Malheureusement, moins d’espace dans ce modèle d’avion que dans les modèles plus récents. Les écrans installés dans les sièges fonctionnent très lentement, donc pas beaucoup de divertissement pour le vol de 8 heures
Les membres d’équipage ont été attentifs. La qualité de repas- à améliorer
Transit à Frankfort : horrible !
Was not given boarding passes at Brussels Lufthansa check in. Told to get them at the gate in Munich.
J'ai manqué ma connection en dépit des assurances de l'équipage. 6 heures d'attente.
Vol retardé (+ d'1 heure), pilote qui annonce que les autres vols à Frankfurt sont aussi retardés, donc qu'il sera possible tout de même de continuer le voyage. Annonce qu'un employé de Lufthansa va nous attendre pour nous aiguiller. Rien de cela ne s'est passé. La seule chose c'est que j'ai manqué ma connection, à peu près 8 heures de retard. Inacceptable
Le fait de refuser de servir un deuxième verre de vin sous prétexte d’effectifs réduits à cause de la pandémie, Servir de l’eau ou du vin ce ´n’est pas plus difficile ! Aucun choix de repas et une bouillie trop cuite qu’ils osent appeler pasta. Personnel de bord particulièrement expéditif et antipathique. Le pire long courrier de ma vie.
Nadelen: "Flight was delayed 40 minutes and arrived 2 hours later."
Voordelen: "The crew and comfort."
Nadelen: "The food does not taste good at all."
Voordelen: "Lufthansa is always incredible."
Voordelen: "Je suis allergique à la moutarde et aux à l’avance d’en faire part sur le site d’enregistrement. J’ai tenté d’appeler mais après avoir perdu 20 minutes j’ai abandonné. Conséquence j’ai mangé un bout de pain et une barre tendre! De plus, le personnel était plus ou moins compréhensif et accomodant."
Nadelen: "Avoir sur le site d’enregistrement la possibilité de faire part des allergies alimentaires.Que l’équipage ai accès à une liste détaillée des ingrédients du menu servi à bord"
Voordelen: "Le personnel était parfait et proposait de l'eau régulièrement."
Nadelen: "Le repas n'était pas très bon et j'ai eu faim"
Voordelen: "The entertainment selection is quite great."
Nadelen: "The food is terrible. So is the crew. Something has gone wrong with Lufthansa latel. I used to prefer flying Lufthansa for their great service and meals. The food has become quite disgusting. The crew is very rude. They show no respect to their non-German speaking passengers, which is unacceptable!"
Voordelen: "The crew was amazing"
Voordelen: "The food was good"
Nadelen: "I paid for extra space and it looked like the seats I got were the same as all the others"
Nadelen: "LA NOURRITURE POURRRAIT ÊTRE BEAUCOUP MIEUX"
Voordelen: "The crew was o.k."
Voordelen: "Ben... Je cherche encore"
Voordelen: "Le service"
Nadelen: "La nourriture, le retard"
Voordelen: "Crew was friendly."
Nadelen: "Food"
Voordelen: "The process and the food. Plane was much too crowded and the seats were impossibly tight. Zero leg room."
Nadelen: "More leg room."
Nadelen: "Delayed flight caused me to miss connection."
Nadelen: "Parfait rien a dire"
Nadelen: "Toujours un plaisir de voyager avec une compagnie de renommée."
Voordelen: "La grande attention et disponibilité du personnel cabine"
Nadelen: "Quelques soucis avec le système de divertissement,"
Voordelen: "Voler pour la première fois sur un à 320 NEO !"
Nadelen: "Rien"
Voordelen: "Très Correct"
Nadelen: "Rien !"
Voordelen: "Personel très pro"
Nadelen: "Films et divertissement"
Voordelen: "On a eu 3 h de retard ... l’avion n’était pas plein donc attendu l’autre vol"
Nadelen: "Mauvaise info"
Voordelen: "The crew was nice and the movie selection was decent. Food was ok. As good as it can be when you pay $2,500 for a flight ticket knowing that they are not really there to offer you a service, they are there to make their own money knowing that as a traveler you really have no options other than an airplane if you want to go across the ocean."
Nadelen: "The difference here is that in a 9 hour flight you want to keep hydrated. Crew seemed lazy...they would not bring water to travelers very often...and when I called a flight attendant with the button call and politely asked if I could have some water, she seemed pretty annoyed and told me I can just stand up and go take my water in the back where they store food. NOT A GOOD SERVICE FOR $2,500!!!! It’s outrageous!! Seats become smaller and smaller...and you keep asking about my experience...$2,500 to travel seating in a miniature seat with no leg room is a bit much...and I know no flight company cares about this...we have no choice...either take that or don’t travel, right?"
Voordelen: "Confort de l'avion et amabilité de l'équipage"
Nadelen: "Un peu déçu par les repas J'en avais un meilleur souvenir"
Nadelen: "The plane was uncomfortable and things were falling apart"
Nadelen: "The entertainment choices were poor and the connection not good. Seats too close together so difficult to get in and out of seats"
Voordelen: "rien"
Nadelen: "les retards"
Nadelen: "Le vol est largement en retard !!!!!"
Nadelen: "Le repas était franchement mauvais. Il n'y avait pluplus de deuxième choix"
Nadelen: "Les informations à bord etaient incompréhensibles"
Voordelen: "There attention to detail, client comfort, friendliness, food, all was a ten out of ten. Thank you for the lovely experience."
Voordelen: "Best part was how Lufthansa took care of travellers whose connection time was short. They had ground crew waiting and who escorted us through customs, and then drove us to the gate. This is how passengers should be treated. ~ Excellent movie selection ~ Great flight attendants"
Voordelen: "Lufthansa is a good company overall. The entertainment system was very good."
Nadelen: "The usual - cramped space although I was fortunate enough that the middle seat wasn't occupied"
Voordelen: "Qualité du service en général: bon Et comme à leur habitude ils proposent un avion récent."
Nadelen: "Avion surbooké, j'ai été séparé de ma compagne comme beaucoup d'autres passagers... Mauvaise expérience de vol surotut pour 12h de vol. Le personnel de bord à fait son possible pour nous servir au mieux mais on sentait qu'ils étaient un peu débordé."
Voordelen: "Excellent service, food and entertainment"
Voordelen: "Beaucoup de compagnies aériennes auraient intérêt à suivre l’exemple de Lufthansa."
Nadelen: "Un retard de plus de trois heures. Mais au moins, on nous a informés et donné de l’eau et des grignotines."
Voordelen: "Étonnant, mais on a servi sandwich et vin en classe économique gratuitement."
Nadelen: "Embarquement désorganisé. Tout le monde entre en même temps et non par rangée."
Voordelen: "Love the entertainment and meals"
Delay due to lack of personnel!
Queue énorme au contrôle et 1h30 de retard pour le départ
Aucun soucis, bon suivi et correspondance dans les temps Nickel
Très bon service. Repas pourrait être amélioré. Personnel agréable. Hygiène respectée. Merci
Listening covid restrictions and following them is completely nonsense. Avoid touching others? How when plane is full and everybody who pass around touchs me. Keep distance?? How???? Avoid walking in the plane but also wash your hands regularly with soap and water? How? I should avoid walking but at the same time you want me to wash hand regularly? It means i have to walk up and down. What is regularly for you? Every 15mins? Every hour? Every day? It is so stupid what you are telling that my brain stops to work.
I love KLM, its very spacious and clean and the landing is always very soft. Great Airline!
Le repas est très ordinaire. Le reste c’est très bien!
Nadelen: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Voordelen: "Flight arrived on time"
Nadelen: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Nadelen: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Nadelen: "Fix the damn KIOSKS at Vienna!"
Voordelen: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Nadelen: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Voordelen: "Very friendly crew and on time with no problems."
Voordelen: "Friendly crew, upgraded seat was worthwhile"
Nadelen: "More snacks in between meals,"
Voordelen: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Nadelen: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Voordelen: "Personnel serviable. Avion propre et choix de langues (anglais, néerlandais et français) apprécié."
Nadelen: "Retard au décollage de 30 min minimum à l'aller comme au retour avec KLM. En portant un pull et un polaire j'ai eu bien froid en cabine."
Voordelen: "Entertainment was amazing"
Nadelen: "Seats a bit hard"
Voordelen: "Le vol était ponctuel."
Nadelen: "La classe business sur ce type de vol n’a rien de business si ce n’est d’être à l’avant de la cabine."
Nadelen: "There was no wifi on flight"
Nadelen: "They left my bag off the plane. Ridiculous."
Voordelen: "Le vol"
Nadelen: "Clairement le système pour faire notre checkin online est pourri"
Voordelen: "Nice aircraft"
Nadelen: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
Nadelen: "L’intégralité du voyage, pas de repas, retard de bagage"
Nadelen: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Voordelen: "Good"
Nadelen: "Nothing"
Voordelen: "Everything is alright"
Voordelen: "Smooth flight."
Nadelen: "Seat a little cramped."
Nadelen: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Voordelen: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Nadelen: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Voordelen: "Good and friendly services"
Nadelen: "I really don't like when at the gate the take your luggage and say you'll be the first to get it at arrival.. And now I'm still waiting.. That's really really annoying"
Nadelen: "Very slow service at checkin, was not even available when I arrived at the airport"
Voordelen: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Voordelen: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."
Voordelen: "Interior of the plane was clean. Smooth landing."
Nadelen: "Pilot did not avoid turbulence"
Voordelen: "Great food"
Nadelen: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Nadelen: "Didn’t happen."
Nadelen: "infotainment was down. Lost my luggage the flight was delayed"
Voordelen: "Service en business au top. Pour aller de l’europe vers Mexico les sièges sont dans lis confortables sue les vieillissant de l’A380 d’Air France."
Voordelen: "Petit avion sans trop de place."
Nadelen: "Connexion un peu trop courte à Amsterdam. Génère du stress."
Voordelen: "Delayed flight but staff apologized as for safety reasons."
Nadelen: "Very late arrival"
Nadelen: "Le menu est à améliorer"
Nadelen: "Le menu est à améliorer"
Voordelen: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
Voordelen: "The food service was good and the flight attendants were friendly."
Nadelen: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
Voordelen: "Consistently high standards"
Nadelen: "Nothing"
Voordelen: "Everything. A truly faultless experience!"
Nadelen: "Nothing"
Voordelen: "La puntualidad"
Nadelen: "Toute c’est parfait"
Notre vol British Airways a été annulé sans aucune explication Nous avons dû acheter des nouveaux billets Inadmissible et lamentable sur le suivi
Les sièges situés en queue de l'appareil subissent le bruits des conversations incessantes du personnels naviguants
Got passed over during the first drink service. Second service was more agreeable. Passengers are allowed to prop their feet up on the backs of the seats in front of them and to play their devices without headphones so everyone has to listen to it?For 4 hours. Why does this go unchecked? Is the comfort of a single passenger more important than all the others? I normally have nothing but good things to say about Air France but they missed the mark today by a wide margin.
Le personnel de vol est agréable et serviable. Par contre la nourriture au retour est plus que médiocre même si nous ne sommes pas dans l’avion pour faire un bon repas de réveillon 😋 , c’était quand même pas bon du tout. Bonne année 2022
Nice,o time,and great foods and services.
Nice,elegant,smooth,team had a pride with their work. My Favorite Airline.
Air France service was superb. The airline did their best to expedite the boarding process even with the constant changes of Covid19 guidelines
Nadelen: "Le retard allé comme retour"
Voordelen: "L’équipage est souriant"
Nadelen: "Les plats aurait pu être plus consistants !"
Voordelen: "The premium economy- it was the most uncomfortable - tight seats. The back of the seats are not reclining It’s not worth the money you pay for premium services"
Nadelen: "The premium economy should be eliminated and should be labeled for what it is: couch class with some perks"
Voordelen: "Feel like reacist Company"
Nadelen: "I didnt like the treatment of the crew."
Voordelen: "Seats ok. Crew is super. Drinks offered"
Nadelen: "Nothing, AF rocks"
Voordelen: "L'ensemble était pas trop mal"
Nadelen: "Ma valise n'a pas suivi suite au retard de KLM est c'est le bazar pour la récupérer"
Voordelen: "The sear was messy they didn't clean it it was full of pieces of bread."
Nadelen: "boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart."
Nadelen: "Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though."
Voordelen: "Rien"
Nadelen: "Le personnel a l’embarquement !! Très désagréable et un avion a l’heure !!"
Voordelen: "Entertainment programs"
Nadelen: "New variety of food"
Voordelen: "Le personnel de bord et le service délivré sur un vol national"
Voordelen: "Crew was attentive. Timings were spot on."
Nadelen: "Virtually no information at boarding which made everybody just make a huge line. Boarding they a bus, it was raining and we got wet."
Voordelen: "Everything! The service was exceptional!"
Voordelen: "Le manque de contact et guide pour les nouveaux systèmes d’enregistrement et embarquement."
Nadelen: "Plus de présence du personnel au sol."
Voordelen: "Nothing"
Nadelen: "Everything"
Nadelen: "CDG airport in Paris is a very inefficient and by far the slowest airport. I recommend other passengers to get to the airport at least 4 hours before their departure."
Voordelen: "The entertainment options were great."
Nadelen: "Seats are so cramped. I'm 5'3" and could use either arm rest because both people on either side spilled into my seat."
Nadelen: "Check in limit pas clair sur le billet, donc vol manqué!"
Nadelen: "Meme tracasseries qu’a l’aller, malgré le check-in 30h avant, j’ai perdu mes places (« dans le système/ordinaditeur ») une fois arrivée a l’aeroport. Et je voyageais avec un bb de 8 mois et un enfant de 5 ans!"
Voordelen: "Le personnel était chaleureux et le vol en lui lui-même plutôt tranquille."
Nadelen: "La qualité des distractions. Parfois, l'écran buggue et sur un vol de 8h, les distractions sont primordiales."
Voordelen: "Personnel plus que pro"
Nadelen: "Propreté de l'appareil"
Nadelen: "Check in process running smoothly and better announcement of gate change"
Voordelen: "Nice staff. Flight on time."
Nadelen: "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"
Nadelen: "There was no entertainment and there was a lot of annoyed passengers and flight attendants"
Voordelen: "Tous les services de la compagnie"
Nadelen: "Ras"
Voordelen: "Le vol en lui même rien à redire"
Nadelen: "L'état de mon bagage à l'arrivée. Déchiqueté. Est ce lors du premier vol BKk Amsterdam sur Air France ou Amsterdam Bordeaux sur KlM ??? toujours est-il qu' il est irréparable"
Voordelen: "Over all pretty good for price."
Voordelen: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Nadelen: "The seat padding is rather thin."
Voordelen: "The Air France service was ok. Got me to my destination on time and alive."
Nadelen: "I flew out on KLM on what felt like a new plane. Amazing service, seat, temperature, entertainment and food. In stark comparison Air France’s plane was old, too hot, poor entertainment choices and system and average food which for the French was surprising!"
Voordelen: "Food was good, crew was very professional and courteous. Flight was smooth."
Nadelen: "Coach was cramped and the video system didn’t work very well"
Nadelen: "Engine noise in the cabin is loud."
Nadelen: "Le site internet nous a pas expliqué que pour le Vietnam au-delà de 15 jours il fallait un visa du coup on a perdu le billet de l'allée plus on va reprendre un billet cela nous a coûté 1000 € juste pour l'aller de plus de nos voyages cela est inadmissible j'aurais pu nous avertir qu'un visa en une heure été délivrable. Je comprends pas qu'on travaille en aéroport en plus pas nous indiquer ou même le site au-delà de 15 jours voir d'autres pays quand on y va il nous faut un visa c'est inadmissible de perdre 1000 € sans compter qu'ils ont même pas fait un geste pour au moins reprendre un vol ça ne coûte plus cher que si on prenait un voilà par. Je recommande pas la compagnie Vietnam Airlines ce sont des gros voleurs des escrocs"
Voordelen: "Bon équipage"
Nadelen: "Nourriture moyenne"
Voordelen: "Great service"
Nadelen: "I didn’t have time to make it through customs. Missed my flight"
Nadelen: "Retard significatif au décollage ! Files d'attente immenses à l'arrivée. Cause-->Effet"
Voordelen: "Boarding this large plane went relatively quickly and orderly."
Nadelen: "Seats were tight and got a bit uncomfortable. This was a long flight. Could use a much better cushion."
Nadelen: "trop de retard"
Voordelen: "L’equipage Et le repas"
Nadelen: "Le retard, le siège à bout de course, l’ecran illisible et le son inaudible"
